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SugarPop Films Photography & Cinematography

Maitland , FL
CONTACT US
CONTACT US

LOCATION

601 N. Orlando Ave, Suite 203
Maitland, FL US 32751 (map)

PHONE

407-575-7565

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

SugarPop Films is Orlando's premier wedding photographer & event videographer. If you’re looking for contemporary photography and cinematography that's, hip and a little less... Read more
SugarPop Films is Orlando's premier wedding photographer & event videographer. If you’re looking for contemporary photography and cinematography that's, hip and a little less conventional, you’ve come to the right place! We like to work with fun, engaging couples to create sweet wedding memories that last and last and last! Read less
Videography , Photography

PHOTOS

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INFO FOR PHOTOGRAPHY

What primary photographic style do you identify with?
Contemporary, Photojournalism
What do your packages include?
Albums, High Resolution Images
Do you have liability insurance?
Yes

INFO FOR VIDEOGRAPHY

What primary style do you identify with?
Cinematic, Short Form, Storytelling
What do your packages include?
Ceremony, Edited Video, High Definition Video, Montage - Wedding Highlights, Multiple Cameras, Multiple Videographers, Online Highlight Films, Pre-Ceremony, Reception
Do you have liability insurance?
Yes

REVIEWS

4.8
out of 5.0
4.8/5.0
4.7/5.0
4.8/5.0
4.7/5.0
4.8/5.0
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Ayesha
Wedding:
4/19/2014
5.0/5.0
I was referred to Sugarpop by one of my family members and was very pleased with there service. Brian and Kevin did a fine job and catching each moment at my wedding ! My pictures came out fabulous! Sugarpop Films was very professional and flexible throughout the whole wedding process! I would recommend them to anyone looking for a photographer/videographer for any event!
I was referred to Sugarpop by one of my family members and was very pleased with there service. Brian and Kevin did a fine Read more...
I was referred to Sugarpop by one of my family members and was very pleased with there service. Brian and Kevin did a fine job and catching each moment at my wedding ! My pictures came out fabulous! Sugarpop Films was very professional and flexible throughout the whole wedding process! I would recommend them to anyone looking for a photographer/videographer for any event! Read less
Services Used: Photography
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Ashley
Wedding:
4/12/2014
5.0/5.0
At first I was hesitate on booking a videographer for my wedding because of cost, until I met Brian. His work and his staff is amazing!!! They made me feel comfortable from the very first call and helped me throughout the process. The quality of work and professionalism they provide super exceeds my expectation. They made me relive my wedding day in awe. Brian was very helpful, informative and willing to go above and beyond for me. There was never an instance where I felt something I wanted couldn't be done. All the obstacles that we faced that day were conquered as if it was no big deal. Thank you Sugar Pop Films for making my wedding day something more memorable than just still photos but a way for me to feel what I felt that day constantly.

Thank you!!
At first I was hesitate on booking a videographer for my wedding because of cost, until I met Brian. His work and his Read more...
At first I was hesitate on booking a videographer for my wedding because of cost, until I met Brian. His work and his staff is amazing!!! They made me feel comfortable from the very first call and helped me throughout the process. The quality of work and professionalism they provide super exceeds my expectation. They made me relive my wedding day in awe. Brian was very helpful, informative and willing to go above and beyond for me. There was never an instance where I felt something I wanted couldn't be done. All the obstacles that we faced that day were conquered as if it was no big deal. Thank you Sugar Pop Films for making my wedding day something more memorable than just still photos but a way for me to feel what I felt that day constantly.

Thank you!! Read less
Services Used: Photography, Videography
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Katie
Wedding:
11/10/2013
5.0/5.0
We used SugarPop Films in November 2013 and could not have been happier with the outcome. They were professional, on time and delivered an exceptional product. They do say it takes 3-6 months to receive the final, edited version which seems like a year while waiting. Once we saw the final film for the first time, not only did it bring tears to our eyes, but we understood why it took so long to edit as there was nothing I would have added or taken away from the film. Brian and his team make us feel completely comfortable and would highly recommend them for a wedding or special event. Thank you again for delivering an outstanding video!
We used SugarPop Films in November 2013 and could not have been happier with the outcome. They were professional, on time Read more...
We used SugarPop Films in November 2013 and could not have been happier with the outcome. They were professional, on time and delivered an exceptional product. They do say it takes 3-6 months to receive the final, edited version which seems like a year while waiting. Once we saw the final film for the first time, not only did it bring tears to our eyes, but we understood why it took so long to edit as there was nothing I would have added or taken away from the film. Brian and his team make us feel completely comfortable and would highly recommend them for a wedding or special event. Thank you again for delivering an outstanding video! Read less
Services Used: Videography
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Felicia
Wedding:
10/27/2013
5.0/5.0
Brian with Sugar Pop Films did an awesome job both at the wedding and with the finished video! I would highly recommend using his professional services for your wedding or any other event. The quality of the finished product is well worth it- your memories are preserved for you to enjoy for a lifetime!
Brian with Sugar Pop Films did an awesome job both at the wedding and with the finished video! I would highly recommend Read more...
Brian with Sugar Pop Films did an awesome job both at the wedding and with the finished video! I would highly recommend using his professional services for your wedding or any other event. The quality of the finished product is well worth it- your memories are preserved for you to enjoy for a lifetime! Read less
Services Used: Videography
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Judi
Wedding:
10/19/2013
5.0/5.0
I cannot believe I ever considered not getting a video of my wedding. Nevertheless, my friends and wedding planner convinced me that this was not something to scimp on. Sugar Pop Films came highly recommended and all I can say is the product they delivered was absolutely priceless! Not only does it capture the highlights of my wedding and reception, it was done so tastefully and beautifully and creatively that it was like a "re-experience" of the preciousness of that day from a new perspective. The videographer was extremely professional and easy to work with during the event, and afterwards, the creativity in the editing of the final compilation was quite simply extraordinary. Thank you Sugar Pop films for not only capturing the "details" of my day, but also the "heart" of my day.
I cannot believe I ever considered not getting a video of my wedding. Nevertheless, my friends and wedding planner Read more...
I cannot believe I ever considered not getting a video of my wedding. Nevertheless, my friends and wedding planner convinced me that this was not something to scimp on. Sugar Pop Films came highly recommended and all I can say is the product they delivered was absolutely priceless! Not only does it capture the highlights of my wedding and reception, it was done so tastefully and beautifully and creatively that it was like a "re-experience" of the preciousness of that day from a new perspective. The videographer was extremely professional and easy to work with during the event, and afterwards, the creativity in the editing of the final compilation was quite simply extraordinary. Thank you Sugar Pop films for not only capturing the "details" of my day, but also the "heart" of my day. Read less
Services Used: Videography
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Mercedes
Wedding:
6/29/2013
5.0/5.0
Anyone looking for the best videographer out there, look no further! Brian and his team did such an AMAZING job with our wedding film. We recommend SugarPop film for any event!

You're awesome guys!
Anyone looking for the best videographer out there, look no further! Brian and his team did such an AMAZING job with our Read more...
Anyone looking for the best videographer out there, look no further! Brian and his team did such an AMAZING job with our wedding film. We recommend SugarPop film for any event!

You're awesome guys! Read less
Services Used: Videography
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Tai
Wedding:
4/26/2013
5.0/5.0
The entire SugarPopFilms Team was absolutely fantastic! Working with Brian to prepare for the big day was effortless, he was responsive to an questions I had and was very easy to work with. On the day of our wedding he captured some of the most amazing moments, which now we can cherish for a lifetime. The quality of the product is superb, the editing and music was flawless. I am so thrilled to have worked with such a great group, it was the best decision. Believe me, you will watch your video over and over again because they capture so much and truly tell the story of your event.
The entire SugarPopFilms Team was absolutely fantastic! Working with Brian to prepare for the big day was effortless, he Read more...
The entire SugarPopFilms Team was absolutely fantastic! Working with Brian to prepare for the big day was effortless, he was responsive to an questions I had and was very easy to work with. On the day of our wedding he captured some of the most amazing moments, which now we can cherish for a lifetime. The quality of the product is superb, the editing and music was flawless. I am so thrilled to have worked with such a great group, it was the best decision. Believe me, you will watch your video over and over again because they capture so much and truly tell the story of your event. Read less
Services Used: Videography
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Jessica
Wedding:
2/22/2013
5.0/5.0
Sugar Pop Films is amazing! I couldn't ask for a better videographer! Brian was so sweet and professional and made my wedding day so stress-free! I was on the fence about getting a videographer and we so happy that I did because my photographer didn't get all the shots I wanted, but Sugar Pop covered everything and in amazing quality. They really focus on the bride and the family to make it a totaly individualized experience, you really feel like the star of your wedding! They took our personalities into account when editing our film so the video really fit with our own styles and I couldn't be happier! I would definately recommend Sugar Pop Films to every bride to capture the perfect moments of your special day! Seriously, book them, they are so fantastic! :)
Sugar Pop Films is amazing! I couldn't ask for a better videographer! Brian was so sweet and professional and made my Read more...
Sugar Pop Films is amazing! I couldn't ask for a better videographer! Brian was so sweet and professional and made my wedding day so stress-free! I was on the fence about getting a videographer and we so happy that I did because my photographer didn't get all the shots I wanted, but Sugar Pop covered everything and in amazing quality. They really focus on the bride and the family to make it a totaly individualized experience, you really feel like the star of your wedding! They took our personalities into account when editing our film so the video really fit with our own styles and I couldn't be happier! I would definately recommend Sugar Pop Films to every bride to capture the perfect moments of your special day! Seriously, book them, they are so fantastic! :) Read less
Services Used: Videography
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Sara
Wedding:
2/16/2013
5.0/5.0
Brain was wonderful to work with. He got to know the style of our wedding quickly and produced a beautiful video. We gave him very little direction, just letting him work his expertise and we were thrilled with the results. I searched for a company with quality work and a great value and SugarPop was just that and nothing less.
Brain was wonderful to work with. He got to know the style of our wedding quickly and produced a beautiful video. We gave Read more...
Brain was wonderful to work with. He got to know the style of our wedding quickly and produced a beautiful video. We gave him very little direction, just letting him work his expertise and we were thrilled with the results. I searched for a company with quality work and a great value and SugarPop was just that and nothing less. Read less
Services Used: Videography
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Stephanie
Wedding:
10/27/2012
5.0/5.0
Robert and Brian were absolutely amazing people to work with. We did an engagement video with them that was not only super fun to shoot but came out amazing and so professional. It gave us the opportunity to experience thier work and them to get to know us as a couple- which proves to be priceless in thier ability to Taylor our wedding video to fit just who we are. We can't say enough about Sugarpop films. They delivered way above our expectations in every way. The best part was that the short film which not only captured us to a tee but reflected the mood of the day and the romance we share perfectly. Our friends and family are amazed with how the segment runs like a movie. They truely captured moments we will treasure for years to come! You can tell that Brian and Robert are very passionate about what they do to deliver above excellent quality product for thier clients. The editing and after production work is not only amazing, but was so creative. We cant wait to find a reason to collaborate with them again. Brides if your looking for that videographer that stands out from the rest- sugar pop films is it! You won't regret it.

Angel & Stephanie
Robert and Brian were absolutely amazing people to work with. We did an engagement video with them that was not only super Read more...
Robert and Brian were absolutely amazing people to work with. We did an engagement video with them that was not only super fun to shoot but came out amazing and so professional. It gave us the opportunity to experience thier work and them to get to know us as a couple- which proves to be priceless in thier ability to Taylor our wedding video to fit just who we are. We can't say enough about Sugarpop films. They delivered way above our expectations in every way. The best part was that the short film which not only captured us to a tee but reflected the mood of the day and the romance we share perfectly. Our friends and family are amazed with how the segment runs like a movie. They truely captured moments we will treasure for years to come! You can tell that Brian and Robert are very passionate about what they do to deliver above excellent quality product for thier clients. The editing and after production work is not only amazing, but was so creative. We cant wait to find a reason to collaborate with them again. Brides if your looking for that videographer that stands out from the rest- sugar pop films is it! You won't regret it.

Angel & Stephanie Read less
Services Used: Videography
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Devon
Wedding:
10/20/2012
5.0/5.0
When planning my wedding someone asked me if I was going to do videography and my response was "no, just photography". As the conversation continued the woman said to me, "one of my favorite things about my wedding video is being able to see my loved ones who have since passed away, and be able to look back at where it all began". I immediately called my now hubby to inform him we were hiring a videographer.

As we looked around we found people we liked but it wasn't until Sugar Pop Films that I bawled my eyes out watching someone else's wedding. I contacted Brian and we discussed the weddings activities and what our expectations were (I also informed Brian we wanted to hire him on the spot). Working with Brian was easy and fun. I love being able to watch my video and be reminded of the little moment or look I have since forgotten about. My husband and I plan to watch our video on our anniversary from this year forward as a tradition.

Sugar Pops is a wonderful vendor and I would highly recommend them. I'm a tech person, so I was pleasantly surprised when I was offered the option of receiving my video on a thumb drive.
When planning my wedding someone asked me if I was going to do videography and my response was "no, just photography". As Read more...
When planning my wedding someone asked me if I was going to do videography and my response was "no, just photography". As the conversation continued the woman said to me, "one of my favorite things about my wedding video is being able to see my loved ones who have since passed away, and be able to look back at where it all began". I immediately called my now hubby to inform him we were hiring a videographer.

As we looked around we found people we liked but it wasn't until Sugar Pop Films that I bawled my eyes out watching someone else's wedding. I contacted Brian and we discussed the weddings activities and what our expectations were (I also informed Brian we wanted to hire him on the spot). Working with Brian was easy and fun. I love being able to watch my video and be reminded of the little moment or look I have since forgotten about. My husband and I plan to watch our video on our anniversary from this year forward as a tradition.

Sugar Pops is a wonderful vendor and I would highly recommend them. I'm a tech person, so I was pleasantly surprised when I was offered the option of receiving my video on a thumb drive. Read less
Services Used: Videography
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Mariloujns
Wedding:
12/19/2009
5.0/5.0
After using Brian for my oldest daughter's wedding it was an easy decision who to pick for my other daughter's wedding. Even though it was in a different town, it was worth the travel fees. After all the planning is over and the big day is done the only thing you have left is the photos and the video to re-live the moment. Brian's videos are the best. He shows up on time, delivers on time and does NOT get in the way of the event. Brian is professional and he is the only videographer I would ever use.
After using Brian for my oldest daughter's wedding it was an easy decision who to pick for my other daughter's wedding. Read more...
After using Brian for my oldest daughter's wedding it was an easy decision who to pick for my other daughter's wedding. Even though it was in a different town, it was worth the travel fees. After all the planning is over and the big day is done the only thing you have left is the photos and the video to re-live the moment. Brian's videos are the best. He shows up on time, delivers on time and does NOT get in the way of the event. Brian is professional and he is the only videographer I would ever use. Read less
Services Used: Videography
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Ayana
Wedding:
9/21/2008
5.0/5.0
Brian Bazala is an awesome videographer. He sets the standards in wedding video filming. I couldnt of asked for a more high quality, professionally made video. The wedding guest that were not able to make it are still raving about how beautiful my wedding video was. Brian was committed to delivering my vision for my big day and was also great at offering his creative ideas. He did an excellent job at capturing every detail of our wedding and making it into a fairy-tale movie. From the love story interview, to the picture design on the DVD. When I sit down to watch my DVD, I am not watching a video, I am watching a movie and I have the starring role. Ive got three words to describe Brians work...quality, magical, fairy-taleish. Thats what every bride wants on their wedding day. Thats what I got!! He is customer service oriented and is a delight to work with. Ill definitely use him again to capture my future milestones in life.
Brian Bazala is an awesome videographer. He sets the standards in wedding video filming. I couldnt of asked for a more Read more...
Brian Bazala is an awesome videographer. He sets the standards in wedding video filming. I couldnt of asked for a more high quality, professionally made video. The wedding guest that were not able to make it are still raving about how beautiful my wedding video was. Brian was committed to delivering my vision for my big day and was also great at offering his creative ideas. He did an excellent job at capturing every detail of our wedding and making it into a fairy-tale movie. From the love story interview, to the picture design on the DVD. When I sit down to watch my DVD, I am not watching a video, I am watching a movie and I have the starring role. Ive got three words to describe Brians work...quality, magical, fairy-taleish. Thats what every bride wants on their wedding day. Thats what I got!! He is customer service oriented and is a delight to work with. Ill definitely use him again to capture my future milestones in life. Read less
Services Used: Videography
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Cornelius
Wedding:
7/15/2010
4.7/5.0
We hired Brian to film our daughters sweet 16. We debated on spending the money......biut as it turns out it was better money spent than the party, it is a magical recreation of the day. The final cut looks like it should have played on MTV!

Thanks Brian
We hired Brian to film our daughters sweet 16. We debated on spending the money......biut as it turns out it was better Read more...
We hired Brian to film our daughters sweet 16. We debated on spending the money......biut as it turns out it was better money spent than the party, it is a magical recreation of the day. The final cut looks like it should have played on MTV!

Thanks Brian Read less
Services Used: Videography
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Ariana
Wedding:
4/24/2010
4.4/5.0
We had a great experience w/ Sugar Pop Films for our wedding. They provided all the services promised and were very professional. We had more videographers there than expected and they captured every moment. We had a few minor changes that we asked for after the video was complete and they obliged, no problem. We would definitely recommend them to anyone. Worth checking out!

Ariana and Trey Morabito
We had a great experience w/ Sugar Pop Films for our wedding. They provided all the services promised and were very Read more...
We had a great experience w/ Sugar Pop Films for our wedding. They provided all the services promised and were very professional. We had more videographers there than expected and they captured every moment. We had a few minor changes that we asked for after the video was complete and they obliged, no problem. We would definitely recommend them to anyone. Worth checking out!

Ariana and Trey Morabito Read less
Services Used: Videography
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Cayla
Wedding:
2/18/2012
1.9/5.0
I seem to be the only person that hasn't had a good experience with Brian Bazala of SugarPop Films. The two videographers I wanted for my wedding day were booked, and one of them referred me to SugarPop. With photography and videography being the most important details to me, budget was not an issue. I booked Brian right away. My first red flag was when Brian didn't get back to me for over a week regarding our first meeting. It was supposed to be in person, but he said he was traveling, and was not able to meet with me. So we "met" on Skype and talked through my vision for the wedding video. Everything seemed fine on the day of the wedding. He was on time, and respectful of the photographer's space. Three months after my wedding, I emailed to ask when I would see the "SugarPop Short" which is a highlight of the wedding. He said he was working on a pro bono project that was taking away from his paying customer's projects, but I'd have it shortly. At the 4 month month mark, I asked for a date when I'd have the short. He said 2 weeks. Another month went by, and I received the short film 5 months after my wedding. Three weeks later, I received the extended cut (full wedding video) and I was very disappointed. I felt like very little editing went into it. During my our first dance as husband and wife, Brian accidentally recorded the ground (his shoes) and then the camera bounced around a lot when he realized it. Also, the extended cut didn't include the pre-ceremony getting ready part, nor did it include our sparkler exit. I emailed Brian to fix a few parts (like the filming of his shoes), edit those things out, add the pre-ceremony video and the grand exit. Brian said he'd edit out the accidents, and add our exit, but that the extended film doesn't include the pre-ceremony getting ready part (um, what?!). It's now 6 months after our wedding, and I'm very discouraged. For what I paid, I expected something better. I wish I had a glowing review to give.
I seem to be the only person that hasn't had a good experience with Brian Bazala of SugarPop Films. The two videographers Read more...
I seem to be the only person that hasn't had a good experience with Brian Bazala of SugarPop Films. The two videographers I wanted for my wedding day were booked, and one of them referred me to SugarPop. With photography and videography being the most important details to me, budget was not an issue. I booked Brian right away. My first red flag was when Brian didn't get back to me for over a week regarding our first meeting. It was supposed to be in person, but he said he was traveling, and was not able to meet with me. So we "met" on Skype and talked through my vision for the wedding video. Everything seemed fine on the day of the wedding. He was on time, and respectful of the photographer's space. Three months after my wedding, I emailed to ask when I would see the "SugarPop Short" which is a highlight of the wedding. He said he was working on a pro bono project that was taking away from his paying customer's projects, but I'd have it shortly. At the 4 month month mark, I asked for a date when I'd have the short. He said 2 weeks. Another month went by, and I received the short film 5 months after my wedding. Three weeks later, I received the extended cut (full wedding video) and I was very disappointed. I felt like very little editing went into it. During my our first dance as husband and wife, Brian accidentally recorded the ground (his shoes) and then the camera bounced around a lot when he realized it. Also, the extended cut didn't include the pre-ceremony getting ready part, nor did it include our sparkler exit. I emailed Brian to fix a few parts (like the filming of his shoes), edit those things out, add the pre-ceremony video and the grand exit. Brian said he'd edit out the accidents, and add our exit, but that the extended film doesn't include the pre-ceremony getting ready part (um, what?!). It's now 6 months after our wedding, and I'm very discouraged. For what I paid, I expected something better. I wish I had a glowing review to give. Read less
Services Used: Videography
SugarPop Films Photography & Cinematography responded with the following comments:

I wanted to take a moment to address several of the points Cayla raises in her review. Out of the hundreds of happy and satisfied clients we have seen over the years, we understand a few will have issues with our service -- either due to an error on our part (which we always try to quickly resolve) or due to a lack of understanding on their part, which we have little control over.

"My first red flag was when Brian didn't get back to me for over a week regarding our first meeting. It was supposed to be in person, but he said he was traveling, and was not able to meet with me. So we "met" on Skype and talked through my vision for the wedding video."

This is correct. We had been traveling for various events and could not find an in-person meeting time that corresponded with Cayla's schedule. We decided Skype would be the best option and I was able to address all of her questions and concerns, including exactly what she would receive and when. An agreement was sent with an estimated delivery date of 90-180 days. I explained that while we try to deliver around the 90 day mark, we can take longer due to prior commitments and high demand. We mention this in our FAQ page as well, and emphasize quality over a rushed job.

"Three months after my wedding, I emailed to ask when I would see the "SugarPop Short" which is a highlight of the wedding. He said he was working on a pro bono project that was taking away from his paying customer's projects, but I'd have it shortly."

As addressed above, I re-explained our delivery time and that while we were working with other clients, we had started work on her video, which we had. However, our obligations to our other prior clients (not pro-bono, but for a cause benefitting missing children) we would delivering towards the latter half of her estimated delivery window.

"At the 4 month month mark, I asked for a date when I'd have the short. He said 2 weeks. Another month went by, and I received the short film 5 months after my wedding."

This is almost correct. I estimated 2 weeks, but it took an extra week, not a month. You can view Cayla and Bill's SugarPop Short on our website at http://www.sugarpopfilms.com/2012/07/cayla-and-bills-sugarpop-short.html.

"Three weeks later, I received the extended cut (full wedding video) and I was very disappointed…Also, the extended cut didn't include the pre-ceremony getting ready part, nor did it include our sparkler exit. I emailed Brian to fix a few parts (like the filming of his shoes), edit those things out, add the pre-ceremony video and the grand exit. Brian said he'd edit out the accidents, and add our exit, but that the extended film doesn't include the pre-ceremony getting ready part (um, what?!)."

Our SugarPop Short Film Packages include both a 12-15 minute highlight featuring Prep, Ceremony and Reception coverage), as well as an extended edit (lightly edited raw footage) for occasional viewing which includes the full ceremony and reception highlights in their entirety (first dance, toasts, formalities and some dancing). Unlike many other videographers, we include this for free, rather than as an upsell. However, it does not include a raw version of the Prep coverage or select moments that were specifically filmed to be included in the Highlight film. If you watch a few of our SugarPop Shorts, you'll understand why -- we use nearly every usable piece of footage in our highlights. If something gets left out, it either was technically poor, inconsequential, or, in the case of interviews and funny moments, included in the longer extended film. I explained this in several emails to Cayla and her disappointment in our service seems to come from a fundamental misunderstanding of what she WANTED to receive, versus what she agreed to receive -- something that wasn't included in her package. After pointing out 2 very minor mistakes (one not an actual mistake, but a 2 second shot of the groom casually wiping sweat from his brow -- a shot we could not cut away from as it was seen on three cameras), we quickly did a re-edit at NO ADDITIONAL CHARGE and sent it back out, still within her estimated delivery window.

Also of note regarding our willingness to go above and beyond for our clients, after a very long and hot 8 hour day, we stayed an ADDITIONAL 20 minutes to cover her grand exit on church street, AT NO EXTRA CHARGE because I wanted her to have that moment on her wedding video.

Cayla's final package was delivered and received about the 5 month mark. While this may seem long to some, it was firmly within her estimated delivery time (and as a vendor who has good relationships with several of the busiest videographers in town - much sooner than most of my colleagues who can take up to a year to deliver).

We believe we delivered an outstanding product to Cayla (again, please watch her finished film), exceeding the requirements of our agreement by giving her both extra time on her wedding day and a complimentary re-edit at no additional charge, and delivering in a timely fashion, according to her contract. We feel she is being disingenuous in rating us so low in every category, when she herself admitted that "Everything seemed fine on the wedding day -- on time, respectful, etc". We addressed her primary concerns with regards to an errant shot of the dance floor and the groom's sweaty brow and quickly issued a re-edit. However, despite making every reasonable attempt to satisfy Cayla, she chose to give a negative review based on the assumption that we would be giving her something that was not part of our product, even though it was explained to her several times both in our consultation and our website.

Despite that, Cayla and Bill were wonderful clients and we are very proud of the work we did for them. It is just unfortunate that a misunderstanding on her part resulted in a such a negative review impacting our business. While we strive to make every client happy, it is not always possible. We take this in stride and do, however, look forward to going above and beyond again for all of our future clients.

Best,

Brian Bazala
Owner, SugarPop Films
www.sugarpopfilms.com

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601 N. Orlando Ave, Suite 203, Maitland, FL 32751 See On Map
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