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Superjeweler.com

New York , NY

LOCATION

New York, NY US

WEBSITE

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Jewelry

REVIEWS

3.6
out of 5.0
3.9/5.0
3.5/5.0
3.7/5.0
3.9/5.0
3.2/5.0
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Nadine
Wedding:
1/1/2015
5.0/5.0
I don't think there is anywhere you can get a deal on diamond rings that beats Superjeweler.com. They have all qualities at prices never seen anywhere else. How they do it, who knows ,but they are really pros. They even carry lots of the black diamonds as well as the traditional white ones.
My feeling is that it is better to have a bigger diamond that you can get for these Superjeweler prices than to be blown away by the fancy decorated mall stores where the prices are sky high.
I don't think there is anywhere you can get a deal on diamond rings that beats Superjeweler.com. They have all qualities Read more...
I don't think there is anywhere you can get a deal on diamond rings that beats Superjeweler.com. They have all qualities at prices never seen anywhere else. How they do it, who knows ,but they are really pros. They even carry lots of the black diamonds as well as the traditional white ones.
My feeling is that it is better to have a bigger diamond that you can get for these Superjeweler prices than to be blown away by the fancy decorated mall stores where the prices are sky high. Read less
Services Used: Jewelry
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Daniel
Wedding:
9/20/2014
0.5/5.0
I purchased a 1 carat wedding band set through SuperJeweler.com. The advertisment promised SI1-SI2 clarity for all diamonds. I was skeptical so I both called and emailed customer service and was reassured 100% that is what it would be and it would even come with a grading card stating so. I received a 1 carat wedding band set with a HUGE, clearly visible black carbon inclusion right on the face of the center stone. The side stones were severely included as well. I would have graded them all I3. The grading card graded it at SI3 which #1 isn't what I paid for, #2 isn't what I was promised over and over, and #3 wasn't what they advertised and sold me. SI3 isn't even a valid grade at reputable dealers. So I talked with customer service again who was so sorry that they sent me a ring that "I was not happy with." They would not accept that it was absolutely not the ring that they advertised and sold to me. I wanted this ring to work out so instead of taking the refund I wanted the exchange. Again I was told they would make it right and I was going to get a diamond hand picked BY THE COMPANY PRESIDENT to be SI1-SI2 as advertised!!!! Once through the return process they sent me a new ring. Guess what, the diamond hand picked to be SI1-SI2 from the company president still has eye visible inclusions! It was not a HUGE black carbon inclusion, but instead a HUGE white feather all the way across the crown. The accent diamonds were just as horrible as the first one. This one didn't even come with a grading card because they knew it wasn't SI1-SI2!! I took it to a jeweler for a second opinion and they graded it at I3. ARE YOU SERIOUS!!!?? I asked for them to send me an SI1-SI2 ring like the had promised, but Customer service said there was nothing that they could do and would only offer me a refund. Which would be great except I just wanted the ring I was sold. I asked for a discount that would reflect the quality of the ring I received, they said no. I asked for an apology for p
I purchased a 1 carat wedding band set through SuperJeweler.com. The advertisment promised SI1-SI2 clarity for all Read more...
I purchased a 1 carat wedding band set through SuperJeweler.com. The advertisment promised SI1-SI2 clarity for all diamonds. I was skeptical so I both called and emailed customer service and was reassured 100% that is what it would be and it would even come with a grading card stating so. I received a 1 carat wedding band set with a HUGE, clearly visible black carbon inclusion right on the face of the center stone. The side stones were severely included as well. I would have graded them all I3. The grading card graded it at SI3 which #1 isn't what I paid for, #2 isn't what I was promised over and over, and #3 wasn't what they advertised and sold me. SI3 isn't even a valid grade at reputable dealers. So I talked with customer service again who was so sorry that they sent me a ring that "I was not happy with." They would not accept that it was absolutely not the ring that they advertised and sold to me. I wanted this ring to work out so instead of taking the refund I wanted the exchange. Again I was told they would make it right and I was going to get a diamond hand picked BY THE COMPANY PRESIDENT to be SI1-SI2 as advertised!!!! Once through the return process they sent me a new ring. Guess what, the diamond hand picked to be SI1-SI2 from the company president still has eye visible inclusions! It was not a HUGE black carbon inclusion, but instead a HUGE white feather all the way across the crown. The accent diamonds were just as horrible as the first one. This one didn't even come with a grading card because they knew it wasn't SI1-SI2!! I took it to a jeweler for a second opinion and they graded it at I3. ARE YOU SERIOUS!!!?? I asked for them to send me an SI1-SI2 ring like the had promised, but Customer service said there was nothing that they could do and would only offer me a refund. Which would be great except I just wanted the ring I was sold. I asked for a discount that would reflect the quality of the ring I received, they said no. I asked for an apology for p Read less
Services Used: Jewelry
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Diane
Wedding:
8/2/2014
5.0/5.0
I ordered bridesmaids and special family gifts, and my wedding band from SuperJeweler. The value was outstanding. The items arrived quickly and were exactly as described and pictured online. They were even able to overnight a replacement wedding band to me when we realized we had left ours at home out of state!
I ordered bridesmaids and special family gifts, and my wedding band from SuperJeweler. The value was outstanding. The Read more...
I ordered bridesmaids and special family gifts, and my wedding band from SuperJeweler. The value was outstanding. The items arrived quickly and were exactly as described and pictured online. They were even able to overnight a replacement wedding band to me when we realized we had left ours at home out of state! Read less
Services Used: Jewelry
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Anne
Wedding:
8/22/2013
4.6/5.0
We were very impressed with Superjeweler's services (we purchased our wedding bands from them), particularly due to their speed of delivery (at no extra charge) and the reasonable cost. Their online services are easy to use and service provided excellent.
We were very impressed with Superjeweler's services (we purchased our wedding bands from them), particularly due to their Read more...
We were very impressed with Superjeweler's services (we purchased our wedding bands from them), particularly due to their speed of delivery (at no extra charge) and the reasonable cost. Their online services are easy to use and service provided excellent. Read less
Services Used: Jewelry
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Joe
Wedding:
12/25/2012
0.5/5.0
I ordered from their website and it said Guaranteed for Christmas. This was on 12/17/12. The very next day I was in a chat session with their company and they said there was a delay but they would upgrade it to next day and I would get it in time. So the very next day Friday still no tracking number. I chatted again and they guaranteed it would ship out on the weekend and my wife would receive it by Christmas. Low and behold no tracking number and they weren't available to contact until until after Christmas. I did receive a tracking number on Christmas Eve...Really? It was delivered Dec 26th. I called to complain and they apologized saying they were short staffed. Looking at other reviews, others were promised their merchandise by Christmas and they were lied to as well. Stay far away from this company.
I ordered from their website and it said Guaranteed for Christmas. This was on 12/17/12. The very next day I was in a chat Read more...
I ordered from their website and it said Guaranteed for Christmas. This was on 12/17/12. The very next day I was in a chat session with their company and they said there was a delay but they would upgrade it to next day and I would get it in time. So the very next day Friday still no tracking number. I chatted again and they guaranteed it would ship out on the weekend and my wife would receive it by Christmas. Low and behold no tracking number and they weren't available to contact until until after Christmas. I did receive a tracking number on Christmas Eve...Really? It was delivered Dec 26th. I called to complain and they apologized saying they were short staffed. Looking at other reviews, others were promised their merchandise by Christmas and they were lied to as well. Stay far away from this company. Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
3.0/5.0
I needed a diamond wedding band for a little as possible without looking like a cheap skate or a teenager with a promise ring. I was able to find a fairly nice 1/2 carat diamond wedding band for under $300. The diamonds are a bit cloudier than I had anticipated, but all in all, still a nice ring.
I needed a diamond wedding band for a little as possible without looking like a cheap skate or a teenager with a promise Read more...
I needed a diamond wedding band for a little as possible without looking like a cheap skate or a teenager with a promise ring. I was able to find a fairly nice 1/2 carat diamond wedding band for under $300. The diamonds are a bit cloudier than I had anticipated, but all in all, still a nice ring. Read less
Services Used: Jewelry
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Jondra
Wedding:
9/21/2012
5.0/5.0
we ordered our bands from this company. The shipping was fast and our rings were beautiful!
we ordered our bands from this company. The shipping was fast and our rings were beautiful!
we ordered our bands from this company. The shipping was fast and our rings were beautiful! Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
4.0/5.0
My husband purchased my wedding set from SuperJeweler.com. The price was fantastic and the product was even better. My engagement ring and wedding band are terrific quality. The shipping was prompt. We had a great experience with the site.
My husband purchased my wedding set from SuperJeweler.com. The price was fantastic and the product was even better. My Read more...
My husband purchased my wedding set from SuperJeweler.com. The price was fantastic and the product was even better. My engagement ring and wedding band are terrific quality. The shipping was prompt. We had a great experience with the site. Read less
Services Used: Jewelry
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fonskers
Wedding:
11/14/2009
2.4/5.0
I LOVE the ring I got from SuperJewler.com BUT, it was a hassle to purchase. After submitting the purchase online, we got an email about two days later saying that we needed to call them regarding the order. My husband called, and they grilled him about how he was in Virginia (because he's in the Army) making a purchase for someone in California. He gave them all the correct information, but they were rude to him over the phone. Then, the said they would send the jewelry out and I didn't get it for a week! The ring is gorgeous, but I've already had a post break off it and needed it to be repaired. Beautiful pieces and you can find a deal, but be careful.
I LOVE the ring I got from SuperJewler.com BUT, it was a hassle to purchase. After submitting the purchase online, we got Read more...
I LOVE the ring I got from SuperJewler.com BUT, it was a hassle to purchase. After submitting the purchase online, we got an email about two days later saying that we needed to call them regarding the order. My husband called, and they grilled him about how he was in Virginia (because he's in the Army) making a purchase for someone in California. He gave them all the correct information, but they were rude to him over the phone. Then, the said they would send the jewelry out and I didn't get it for a week! The ring is gorgeous, but I've already had a post break off it and needed it to be repaired. Beautiful pieces and you can find a deal, but be careful. Read less
Services Used: Jewelry
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Amy
Wedding:
12/31/2008
5.0/5.0
We were able to get a 1/2 ct Princess cut channel band with great cut and clarity for around $300 with a coupon code. I love this ring!
We were able to get a 1/2 ct Princess cut channel band with great cut and clarity for around $300 with a coupon code. I Read more...
We were able to get a 1/2 ct Princess cut channel band with great cut and clarity for around $300 with a coupon code. I love this ring! Read less
Services Used: Jewelry
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