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Susan Deborah Bridal

Rochester

LOCATION

Rochester, US

WEBSITE

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Dress & Attire

REVIEWS

2.3
out of 5.0
2.4/5.0
2.5/5.0
2.3/5.0
2.4/5.0
2.2/5.0
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Deanna
Wedding:
9/26/2015
5.0/5.0
I am pretty shocked at the amount of poor reviews Susan Deborah has. Having had a wonderful experience with this store and its employees, I would like to attempt to set the record straight.

Susan Deborah Bridal is a "JLM Couture" boutique. Chela carries Jim Hjelm, Lazaro and Alvina Valenta, just to name a few. None of these gowns come cheap and I would be hard pressed to say that you can find a gown of one of these names for under $3,000.

With that being said, I had my heart set on an Alvina Valenta gown. However, I was well aware of the cost associated with an Alvina gown before going into this store. Chela is very honest when it comes to price (she will tell you if you are wasting your time at the store) and style (she will tell if you something does or does not look good on you). Personally, I'm a blunt person and very much appreciate this level of honesty. In fact, I can't stand when salespeople say you look great to make a sale.

With that being said, being a smaller framed individual, I know that I wanted a cap sleeve dress because that style is more flattering. I really dislike strapless dresses. I made sure to tell Chela this and she was over-the-moon I agreed with her, saying it would not flatter my frame. Therefore, I would recommend understanding your price point and being ready for some honest, professional fashion advice before visiting.

All in all, these ladies were wonderful, including the alterations team. I ended up with a unique dress that very much flattered my frame and fit my style. My dress fit my like a glove. This beauty will definitely be getting preserved!
I am pretty shocked at the amount of poor reviews Susan Deborah has. Having had a wonderful experience with this store and Read more...
I am pretty shocked at the amount of poor reviews Susan Deborah has. Having had a wonderful experience with this store and its employees, I would like to attempt to set the record straight.

Susan Deborah Bridal is a "JLM Couture" boutique. Chela carries Jim Hjelm, Lazaro and Alvina Valenta, just to name a few. None of these gowns come cheap and I would be hard pressed to say that you can find a gown of one of these names for under $3,000.

With that being said, I had my heart set on an Alvina Valenta gown. However, I was well aware of the cost associated with an Alvina gown before going into this store. Chela is very honest when it comes to price (she will tell you if you are wasting your time at the store) and style (she will tell if you something does or does not look good on you). Personally, I'm a blunt person and very much appreciate this level of honesty. In fact, I can't stand when salespeople say you look great to make a sale.

With that being said, being a smaller framed individual, I know that I wanted a cap sleeve dress because that style is more flattering. I really dislike strapless dresses. I made sure to tell Chela this and she was over-the-moon I agreed with her, saying it would not flatter my frame. Therefore, I would recommend understanding your price point and being ready for some honest, professional fashion advice before visiting.

All in all, these ladies were wonderful, including the alterations team. I ended up with a unique dress that very much flattered my frame and fit my style. My dress fit my like a glove. This beauty will definitely be getting preserved! Read less
Services Used: Dress & Attire
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Emily
Wedding:
5/23/2015
4.3/5.0
My mother and I went to Susan Deborah expecting just to look, as I had only gotten engaged the week before. I had some idea of what I liked but not exactly. When I met Chela and told her my vague ideas, she said she knew exactly what I should get. The very first dress I put on was so perfect my mother and I both had tears in our eyes. Chela insisted that I try on 2 more just to be sure, and they were lovely but I had my heart set on the first one. It was about $1000 out of our price range, but Chela offered to sell me the sample for a price much closer to my budgeted amount. She stored the dress for me at no cost for close to a year. The seamstress had to take the dress in 2 sizes (did I mention it was a lace dress) and hem it several inches. This involved snipping off the existing lace hem, removing the extra inches of lace, then reattaching the lace hem. The top was also entirely lace and she had to almost entirely reconstruct the high neck and cap sleeves to fit my body. When I went in for the next to last fitting, she could see that the cap sleeves were uncomfortable so she took them apart in front of me and reworked them into straps. When I went to pay, I was surprised to find Chela had given us a discount on the alterations! I was extremely pleased with the final product and the service I received at Susan Deborah.
My mother and I went to Susan Deborah expecting just to look, as I had only gotten engaged the week before. I had some Read more...
My mother and I went to Susan Deborah expecting just to look, as I had only gotten engaged the week before. I had some idea of what I liked but not exactly. When I met Chela and told her my vague ideas, she said she knew exactly what I should get. The very first dress I put on was so perfect my mother and I both had tears in our eyes. Chela insisted that I try on 2 more just to be sure, and they were lovely but I had my heart set on the first one. It was about $1000 out of our price range, but Chela offered to sell me the sample for a price much closer to my budgeted amount. She stored the dress for me at no cost for close to a year. The seamstress had to take the dress in 2 sizes (did I mention it was a lace dress) and hem it several inches. This involved snipping off the existing lace hem, removing the extra inches of lace, then reattaching the lace hem. The top was also entirely lace and she had to almost entirely reconstruct the high neck and cap sleeves to fit my body. When I went in for the next to last fitting, she could see that the cap sleeves were uncomfortable so she took them apart in front of me and reworked them into straps. When I went to pay, I was surprised to find Chela had given us a discount on the alterations! I was extremely pleased with the final product and the service I received at Susan Deborah. Read less
Services Used: Dress & Attire
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Jennifer
Wedding:
7/11/2013
2.0/5.0
I was really disappointed by Susan Deborah. The woman Chela was by nice in the beginning but then it was all down hill. They made me feel like I was stupid sometimes. I called to make my first fitting and they told me they did Mon-Friday until 3:30... I am a teacher and that did not work in my schedule. Then I did make my appointment for a Sunday and noticed a spot of glue on my veil she said she would fix and never did. When I called about it she said she tried but couldn't get it. Ten my bridemaids got their dresses from here and many had length added because they are so tall. Two bridesmaids paid for length but none was added. When I called after wedding to tell Chela all of these things she just said "no dear." Two of my bridesmaids had elate rations done here and they moved the slight train from their dresses because the seamstress said that's what the bride wanted- they never asked me about it!!!!!!!
I was really disappointed by Susan Deborah. The woman Chela was by nice in the beginning but then it was all down hill. Read more...
I was really disappointed by Susan Deborah. The woman Chela was by nice in the beginning but then it was all down hill. They made me feel like I was stupid sometimes. I called to make my first fitting and they told me they did Mon-Friday until 3:30... I am a teacher and that did not work in my schedule. Then I did make my appointment for a Sunday and noticed a spot of glue on my veil she said she would fix and never did. When I called about it she said she tried but couldn't get it. Ten my bridemaids got their dresses from here and many had length added because they are so tall. Two bridesmaids paid for length but none was added. When I called after wedding to tell Chela all of these things she just said "no dear." Two of my bridesmaids had elate rations done here and they moved the slight train from their dresses because the seamstress said that's what the bride wanted- they never asked me about it!!!!!!! Read less
Services Used: Dress & Attire
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Lauren
Wedding:
3/29/2013
0.8/5.0
I made my very first appointment to try on wedding dresses at Susan Deborah Bridal. My mother and sister flew in and we drove up on a Saturday afternoon excited to begin my search for the perfect dress. We had an appointment at Susan Deborah for 2pm. After brief introductions, Chela at the front desk could not have been more rude and inhospitable. She was disgusted by our price range and at one point scolded my sister (who is a desinger herself) for touching the bag of a particular dress I was interested in. She hurried us out of the store after trying on one dress and refused to show us anything else.

We drove up the street to Juliana's and had a fantastic afternoon. The staff and Juliana's were so accommodating and friendly and we ended up spending top dollar for an Anne Barge dress -- and were pleased to do so in honor of the exemplary customer service and friendly demeanor of the staff. DO NOT go to Susan Deborah... it was such an unfortunate way to start the exciting process of finding a wedding dress. I was also sad to see the way Chela (at Susan Deborah Bridal) treated my mother and sister. It was demeaning and it really broke my heart on what should have been one of the most memorable days of my life.
I made my very first appointment to try on wedding dresses at Susan Deborah Bridal. My mother and sister flew in and we Read more...
I made my very first appointment to try on wedding dresses at Susan Deborah Bridal. My mother and sister flew in and we drove up on a Saturday afternoon excited to begin my search for the perfect dress. We had an appointment at Susan Deborah for 2pm. After brief introductions, Chela at the front desk could not have been more rude and inhospitable. She was disgusted by our price range and at one point scolded my sister (who is a desinger herself) for touching the bag of a particular dress I was interested in. She hurried us out of the store after trying on one dress and refused to show us anything else.

We drove up the street to Juliana's and had a fantastic afternoon. The staff and Juliana's were so accommodating and friendly and we ended up spending top dollar for an Anne Barge dress -- and were pleased to do so in honor of the exemplary customer service and friendly demeanor of the staff. DO NOT go to Susan Deborah... it was such an unfortunate way to start the exciting process of finding a wedding dress. I was also sad to see the way Chela (at Susan Deborah Bridal) treated my mother and sister. It was demeaning and it really broke my heart on what should have been one of the most memorable days of my life. Read less
Services Used: Dress & Attire
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mizzleahmae
Wedding:
8/28/2011
5.0/5.0
My dress started life out as a strapless wedding gown and ended as a high neck, three quarter length sleeved beautiful wedding dress! My mom and I walked into the store on a whim a week and a half after I got engaged and walked out having found both a mother-of-the-bride dress and my wedding gown. We both tried on only one dress based on the owner's recommendation and couldn't have been happier. I only had a 4 month engagement, and they completed everything in plenty of time.
No one could tell that my dress was a build up--I got, and still get, dozens of compliments on the dress. I think the seamstress did an absolutely beautiful job. She listened to what I wanted and it turned out beautifully.
My dress started life out as a strapless wedding gown and ended as a high neck, three quarter length sleeved beautiful Read more...
My dress started life out as a strapless wedding gown and ended as a high neck, three quarter length sleeved beautiful wedding dress! My mom and I walked into the store on a whim a week and a half after I got engaged and walked out having found both a mother-of-the-bride dress and my wedding gown. We both tried on only one dress based on the owner's recommendation and couldn't have been happier. I only had a 4 month engagement, and they completed everything in plenty of time.
No one could tell that my dress was a build up--I got, and still get, dozens of compliments on the dress. I think the seamstress did an absolutely beautiful job. She listened to what I wanted and it turned out beautifully. Read less
Services Used: Dress & Attire
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E
Wedding:
5/21/2011
4.0/5.0
I was a little skeptical going here after the poor reviews I had seen online, but I checked it out. The women that work there are brutally honest, but I loved it. My dress fit me perfectly and I felt like royalty on my wedding day! I recommend this place if you would like 1:1 attention in every step of the dress process.
I was a little skeptical going here after the poor reviews I had seen online, but I checked it out. The women that work Read more...
I was a little skeptical going here after the poor reviews I had seen online, but I checked it out. The women that work there are brutally honest, but I loved it. My dress fit me perfectly and I felt like royalty on my wedding day! I recommend this place if you would like 1:1 attention in every step of the dress process. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
6/25/2010
0.0/5.0
When we arrived at the store we were greeted so warmly by and elderly lady with an accent. She asked my sister when and where she was having her wedding. She picked out two big ball gowns and quickly turned down my sister after she asked for one with lace. The lady was pushy but still very nice. After my sister tried on the second gown the old lady asked my parents if they had a price point and my parents told her 2,000 but if she found something she really liked they would talk about it. Well at that point our appointment was as good as over she shouted in disgust "I have nothing for you in that price range not even close!" She made my parents feel awful. I think she could have handled herself in a more polite and professional manner. The thing is she didn't even give anyone time to explain that my sister was going to contribute as well and that her price point would have been well over 2,000 dollars. They must make enough money there because they turn away people a lot. There was a group of people in front of us who left upset.
When we arrived at the store we were greeted so warmly by and elderly lady with an accent. She asked my sister when and Read more...
When we arrived at the store we were greeted so warmly by and elderly lady with an accent. She asked my sister when and where she was having her wedding. She picked out two big ball gowns and quickly turned down my sister after she asked for one with lace. The lady was pushy but still very nice. After my sister tried on the second gown the old lady asked my parents if they had a price point and my parents told her 2,000 but if she found something she really liked they would talk about it. Well at that point our appointment was as good as over she shouted in disgust "I have nothing for you in that price range not even close!" She made my parents feel awful. I think she could have handled herself in a more polite and professional manner. The thing is she didn't even give anyone time to explain that my sister was going to contribute as well and that her price point would have been well over 2,000 dollars. They must make enough money there because they turn away people a lot. There was a group of people in front of us who left upset. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.0/5.0
Horrible service!!!
Not even worth one star...
Smelled like a second hand store.
Susan put my friend in a dress that looked like she was at the Kentucky derby when she told Susan her theme was great gatsby... Then told her it looked bad on her.
Told her to come back if she wanted to spend more money... Mind you her budget was $3,500.00-$5,000.00

Horrible experience... Don't waste your time
Horrible service!!!
Not even worth one star...
Smelled like a second hand store.
Susan put my friend in a Read more...
Horrible service!!!
Not even worth one star...
Smelled like a second hand store.
Susan put my friend in a dress that looked like she was at the Kentucky derby when she told Susan her theme was great gatsby... Then told her it looked bad on her.
Told her to come back if she wanted to spend more money... Mind you her budget was $3,500.00-$5,000.00

Horrible experience... Don't waste your time Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.0/5.0
HORRIBLE. I've never been treated so poorly in my life at a store. She closed her shop in the middle of the day when I was supposed to come in to try on my dress! I was so disappointed and frustrated. When I called her, she was accusatory and rude, and refused to apologize.

Do NOT go here. There will be other places that have the exact same dresses with much better service!
HORRIBLE. I've never been treated so poorly in my life at a store. She closed her shop in the middle of the day when I was Read more...
HORRIBLE. I've never been treated so poorly in my life at a store. She closed her shop in the middle of the day when I was supposed to come in to try on my dress! I was so disappointed and frustrated. When I called her, she was accusatory and rude, and refused to apologize.

Do NOT go here. There will be other places that have the exact same dresses with much better service! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
4.7/5.0
The two women at Susan Deborah Bridal are INCREDIBLE. I was very nervous about finding the right dress for my body and I only tried on two and felt like a princess. I can't express how good they are at not only helping you find your perfect dress but making it yours. Both my sister and I got our wedding dresses there and could not have been happier.
The two women at Susan Deborah Bridal are INCREDIBLE. I was very nervous about finding the right dress for my body and I Read more...
The two women at Susan Deborah Bridal are INCREDIBLE. I was very nervous about finding the right dress for my body and I only tried on two and felt like a princess. I can't express how good they are at not only helping you find your perfect dress but making it yours. Both my sister and I got our wedding dresses there and could not have been happier. Read less
Services Used: Dress & Attire
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