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Susan Murray International

Etobicoke , ON
CONTACT US
CONTACT US

LOCATION

38 Greensboro Drive
Etobicoke, ON M9W 1E1 CA (map)

PHONE

416-243-9284
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

We are your table top designers, specializing in creating custom event decor designs. We strive to go above and beyond our clients requests to create the event of their dreams!
... Read more
We are your table top designers, specializing in creating custom event decor designs. We strive to go above and beyond our clients requests to create the event of their dreams!

Susan Murray International is a full service linen supplier both in rental and sales. We are a manufacturer, distributor and design consultancy with over 20 years of experience in the event industry. We offer a wide range of tablecloths, chair covers, napkins and décor related items/accessories to our worldwide customers. Read less

PHOTOS

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REVIEWS

3.6
out of 5.0
3.4/5.0
4.1/5.0
3.6/5.0
3.6/5.0
3.3/5.0
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Lacey
Wedding:
9/12/2015
2.2/5.0
I was very impressed by Susan Murray International's beautiful linens and breathtaking showroom. Everything there was something we couldn't wait to add to our wedding.

Unfortunately, the downside of hiring Susan Murray is certainly not worth the beautiful linens. I had the absolute WORST time with their customer service. After the original quote, I emailed in my changes a couple weeks before the wedding. They never confirmed my final numbers with me and had just gone ahead and charged me. The numbers were incorrect and they overcharged me. I then received the wrong size of tablecloths the day before the wedding and when I called to ask why, everything I said went in one ear and out the other. As if that wasn't enough, the morning of the wedding we were missing 2 table linens. They tried to convince me that my venue had set up 2 extra tables rather than admitting they made a mistake.

Then after the fact, I had to email them back and forth for weeks to get my money back that they had overcharged me because they could not understand simple math.

I would NEVER hire Susan Murray International again.
I was very impressed by Susan Murray International's beautiful linens and breathtaking showroom. Everything there was Read more...
I was very impressed by Susan Murray International's beautiful linens and breathtaking showroom. Everything there was something we couldn't wait to add to our wedding.

Unfortunately, the downside of hiring Susan Murray is certainly not worth the beautiful linens. I had the absolute WORST time with their customer service. After the original quote, I emailed in my changes a couple weeks before the wedding. They never confirmed my final numbers with me and had just gone ahead and charged me. The numbers were incorrect and they overcharged me. I then received the wrong size of tablecloths the day before the wedding and when I called to ask why, everything I said went in one ear and out the other. As if that wasn't enough, the morning of the wedding we were missing 2 table linens. They tried to convince me that my venue had set up 2 extra tables rather than admitting they made a mistake.

Then after the fact, I had to email them back and forth for weeks to get my money back that they had overcharged me because they could not understand simple math.

I would NEVER hire Susan Murray International again. Read less
Services Used: Rentals & Photobooths
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Private User
Wedding:
10/4/2014
5.0/5.0
I had a great experience working with Susan for our table linens. Her showroom is stunning and made the process that much more fun. Overall I was very satisfied with the end results and would highly recommend her services.
I had a great experience working with Susan for our table linens. Her showroom is stunning and made the process that much Read more...
I had a great experience working with Susan for our table linens. Her showroom is stunning and made the process that much more fun. Overall I was very satisfied with the end results and would highly recommend her services. Read less
Services Used: Lighting & Decor, Rentals & Photobooths
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Kathy
Wedding:
11/15/2013
0.5/5.0
Big Ego, Unprofessional, Rude.
Big Ego, Unprofessional, Rude.
Big Ego, Unprofessional, Rude. Read less
Services Used: Rentals & Photobooths
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Anonymous
Wedding:
2+ years ago
2.6/5.0
I am a hardworking successful professional who has called up many decorating services asking to see what they offer. Unfortunately, my phone conversation with "the" Susan Murray left me feeling belittled and criticized. I think the ego runs extremely high with Miss Murray. Although she does high-end upscale weddings she will let you know that does by relaying very sarcastic and egotistical comments. Miss Murray, with all do respect, you are not the ONLY one who has something to boast about. There are many exceptional vendors who provide services for upscale clients. And as a professional myself, I wouldn't want to ever talk down to a client! Humility and kindness go a LONG way in ANY business. Learn a lesson in humility before you boast about who you are, and what you do and do not provide to your exclusive upscale clients! Just a major turn-off!
I am a hardworking successful professional who has called up many decorating services asking to see what they offer. Read more...
I am a hardworking successful professional who has called up many decorating services asking to see what they offer. Unfortunately, my phone conversation with "the" Susan Murray left me feeling belittled and criticized. I think the ego runs extremely high with Miss Murray. Although she does high-end upscale weddings she will let you know that does by relaying very sarcastic and egotistical comments. Miss Murray, with all do respect, you are not the ONLY one who has something to boast about. There are many exceptional vendors who provide services for upscale clients. And as a professional myself, I wouldn't want to ever talk down to a client! Humility and kindness go a LONG way in ANY business. Learn a lesson in humility before you boast about who you are, and what you do and do not provide to your exclusive upscale clients! Just a major turn-off! Read less
Services Used: Rentals & Photobooths
Default vendor profile pic
Samantha
Wedding:
9/1/2012
5.0/5.0
I was organizing my Toronto wedding from Calgary, and Susan was totally accomodating! She always made time to see us when we were in Toronto, and was available by phone and e-mail when we were back in Calgary. I gave Susan an idea of what I wanted for my flowers (my bouquet, bridesmaids' bouquets, boutonnieres, mothers' coursages and centrepieces) but I never actually saw anything before the wedding because I was in Calgary. I got to see everything only a few hours before the wedding (can you tell that I totally trusted her?) and they were better than I could have pictured! Susan and her team did such an amazing job with the flowers and decor. I would never use another decor/rental company again!
I was organizing my Toronto wedding from Calgary, and Susan was totally accomodating! She always made time to see us when Read more...
I was organizing my Toronto wedding from Calgary, and Susan was totally accomodating! She always made time to see us when we were in Toronto, and was available by phone and e-mail when we were back in Calgary. I gave Susan an idea of what I wanted for my flowers (my bouquet, bridesmaids' bouquets, boutonnieres, mothers' coursages and centrepieces) but I never actually saw anything before the wedding because I was in Calgary. I got to see everything only a few hours before the wedding (can you tell that I totally trusted her?) and they were better than I could have pictured! Susan and her team did such an amazing job with the flowers and decor. I would never use another decor/rental company again! Read less
Services Used: Lighting & Decor, Rentals & Photobooths
Default vendor profile pic
Anonymous
Wedding:
2+ years ago
5.0/5.0
Susan Murray is by far one of the best in the industry! Great to work with and full of ideas! from the moment I stepped into her showroom I was sold. I would definitely recommend her to anyone looking for a variety of quality decor rentals.
Susan Murray is by far one of the best in the industry! Great to work with and full of ideas! from the moment I stepped Read more...
Susan Murray is by far one of the best in the industry! Great to work with and full of ideas! from the moment I stepped into her showroom I was sold. I would definitely recommend her to anyone looking for a variety of quality decor rentals. Read less
Services Used: Lighting & Decor
Default vendor profile pic
Lindsey
Wedding:
10/22/2011
5.0/5.0
Best event decor in the city! Great quality, unique designs.
Best event decor in the city! Great quality, unique designs.
Best event decor in the city! Great quality, unique designs. Read less
Services Used: Flowers, Rentals & Photobooths

MAP

 
38 Greensboro Drive, Etobicoke, ON M9W 1E1 See On Map
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