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Sussy's Brides and Formals

Glendale , CA

LOCATION

401 W. Colorado
Glendale, CA US 91204

PHONE

818-246-0732
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Unique Services

REVIEWS

2.9
out of 5.0
2.9/5.0
2.9/5.0
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Wwnetwork-128
Maya
Wedding:
6/5/2011
1.0/5.0
Do NOT go to Sussy's! Liars, Thieves, Money Hungry!!!
I ordered my wedding dress from Sussy's in August of 2010. The staff were so nice when I was making my first down payment! I was told the dress would be ready in first week of December of 2010. As the first week in December arrive, I called and asked about my dress, and was told "its not ready yet because of all the holidays, it will be ready on 3rd week of December'. As the 3rd week of December approached, nobody was calling me so I called and was told, "Due to Christmas and New Year, your dress will be ready on January 7th". Ok thats the second time they are delaying my dress.
On January 10th I receive a call from the owner, She says, "We cannot make your dress because you didnt put enough money as down payment and your dress is too expensive, so we need more money down and then we will make your dress " My Dress was $1,400 and I put $800 cash down, how is that not enough money. I was so upset!!!! It takes about 5 months to make the dress and they told me that they havent even started on it because I didnt pay enough! I put down more than I was supposed to!I told the owner that I will not be paying anything more until I see my dress!
about a week after our first conversation, the owner calls back and says, 'we started to make the dress, but you will not be able to see or try it on until we get the rest of the down payment and your dress is paid in full!!" What?!!!!! How do I know if thats even the dress I ordered if I cant even see!! They Are SO MONEY HUNGRY!!! I was so upset!!! I couldnt even talk to them anymore!!! I had my sister call them from that point on!!

I cried for days worried that my dress would not be ready in time for my June wedding. It was finally ready in May, which left no days for fitting or altering!! I am just very thankful that the dress fit and I didnt need any alterations!
They ARe unprofessional, rude, liars and only want your money !! Wedding dress shopping should be fun and an amazing experience but Sussys Bridal in Glendale made it a NIGHTMARE for me!!
You might spend a little more at another bridal store but you will have peace of mind and not be on pins and needles like I was working with Sussys!!
Do NOT go to Sussy's! Liars, Thieves, Money Hungry!!!
I ordered my wedding dress from Sussy's in August of 2010. The Read more...
Do NOT go to Sussy's! Liars, Thieves, Money Hungry!!!
I ordered my wedding dress from Sussy's in August of 2010. The staff were so nice when I was making my first down payment! I was told the dress would be ready in first week of December of 2010. As the first week in December arrive, I called and asked about my dress, and was told "its not ready yet because of all the holidays, it will be ready on 3rd week of December'. As the 3rd week of December approached, nobody was calling me so I called and was told, "Due to Christmas and New Year, your dress will be ready on January 7th". Ok thats the second time they are delaying my dress.
On January 10th I receive a call from the owner, She says, "We cannot make your dress because you didnt put enough money as down payment and your dress is too expensive, so we need more money down and then we will make your dress " My Dress was $1,400 and I put $800 cash down, how is that not enough money. I was so upset!!!! It takes about 5 months to make the dress and they told me that they havent even started on it because I didnt pay enough! I put down more than I was supposed to!I told the owner that I will not be paying anything more until I see my dress!
about a week after our first conversation, the owner calls back and says, 'we started to make the dress, but you will not be able to see or try it on until we get the rest of the down payment and your dress is paid in full!!" What?!!!!! How do I know if thats even the dress I ordered if I cant even see!! They Are SO MONEY HUNGRY!!! I was so upset!!! I couldnt even talk to them anymore!!! I had my sister call them from that point on!!

I cried for days worried that my dress would not be ready in time for my June wedding. It was finally ready in May, which left no days for fitting or altering!! I am just very thankful that the dress fit and I didnt need any alterations!
They ARe unprofessional, rude, liars and only want your money !! Wedding dress shopping should be fun and an amazing experience but Sussys Bridal in Glendale made it a NIGHTMARE for me!!
You might spend a little more at another bridal store but you will have peace of mind and not be on pins and needles like I was working with Sussys!! Read less
Services Used: Dress & Attire
Wwnetwork-128
Mary
Wedding:
5/20/2011
1.0/5.0
Im so upset I dont know where to begin!!! IF YOU WANT A WEDDING DAY FROM HELL GO TO SUSSY'S BRIDES. First of all, she rushed me into believing that I had to have the guys fitted for the wedding 5 months ahead. Which I did. We selected all the tuxs and paid. We paid extra for the grooms tux as we wanted for it to be special. She told us they would all arrive three days before the wedding. The boys took half the day off from work and arrived at Sussy's said time three days before the wedding. Only the bestmans tux was there and it was filthy, tattered with strings hanging out,etc. We requested it be exchanged. It was exchanged for a much cheaper version which is not what we paid for and even that was filthy. And only pieces of it arrived the rest of it we were told would arrive at 11AM THE DAY OF THE WEDDING!!! When the wedding started at 9am. Because I freaked out they decided to call another tux rental and beg for a favor. We went and picked up pieces of the bestmans tux there. She then said Im sorry what can I do, it is what it is and what you ordered is discontinued. She had 5 months to tell me that but didnt. The grooms tux had not arrived and we were told it will arrive till the night before the wedding. When it did arrive it was not at all what we ordered, it was cheap, dirty and something completely different. NOT WHAT WE PAID FOR! We went back to the other place begged, paid double for another tux for the groom since it was last minute and the other guy was trying to put it together. The other groomsman's pant legs were not stitched they were folded in and were falling out underneath his shoes as he walked. We had him take off his pants to have one of our mothers stitch the pant legs as it looked horribly flopping out over his shoes. The groomsmen did not have matching vests and ties as we had ordered and paid for. Basically floor rags which I wouldnt put onto my dog.
I did buy my dress from there and alterations was a part of the deal. My dress was altered so long, I tripped over it several times during the day and night and began to cry and finally my photographer said he'd edit these out. But I felt humiliated for my falls! The fluffy thing she had me wearing under my dress was too big and kept slippping down underneath my feet which also caused me to fall. I had to have this adjusted constantly all day. And her response to this was you should have said something. When really I expect for a professional to do her job right. I dont know a thing about it! Thats why I paid thousands of dollars!!!
Since we had no other choice and no other places could get us a all these tuxs we were forced to just go through the day with them. Then after the wedding this woman has the nerve to tell us... you shouldnt have worn them then. WHAT WERE WE GOING TO GO TO THE WEDDING IN? JEANS? These things only arrived night before the wedding! We didnt have time to order others! And we dont print money here either! And she refused a refund. She is insensative to one of the most special days of our lives and we paid OVER what any of this was worth because we thought we were getting what we ordered! Just horrible service, horrible product and horrible customer service. When I tell them what was wrong they said "go argue with someone else". I wouldnt recommend this place to my worst enemy.
Im so upset I dont know where to begin!!! IF YOU WANT A WEDDING DAY FROM HELL GO TO SUSSY'S BRIDES. First of all, she Read more...
Im so upset I dont know where to begin!!! IF YOU WANT A WEDDING DAY FROM HELL GO TO SUSSY'S BRIDES. First of all, she rushed me into believing that I had to have the guys fitted for the wedding 5 months ahead. Which I did. We selected all the tuxs and paid. We paid extra for the grooms tux as we wanted for it to be special. She told us they would all arrive three days before the wedding. The boys took half the day off from work and arrived at Sussy's said time three days before the wedding. Only the bestmans tux was there and it was filthy, tattered with strings hanging out,etc. We requested it be exchanged. It was exchanged for a much cheaper version which is not what we paid for and even that was filthy. And only pieces of it arrived the rest of it we were told would arrive at 11AM THE DAY OF THE WEDDING!!! When the wedding started at 9am. Because I freaked out they decided to call another tux rental and beg for a favor. We went and picked up pieces of the bestmans tux there. She then said Im sorry what can I do, it is what it is and what you ordered is discontinued. She had 5 months to tell me that but didnt. The grooms tux had not arrived and we were told it will arrive till the night before the wedding. When it did arrive it was not at all what we ordered, it was cheap, dirty and something completely different. NOT WHAT WE PAID FOR! We went back to the other place begged, paid double for another tux for the groom since it was last minute and the other guy was trying to put it together. The other groomsman's pant legs were not stitched they were folded in and were falling out underneath his shoes as he walked. We had him take off his pants to have one of our mothers stitch the pant legs as it looked horribly flopping out over his shoes. The groomsmen did not have matching vests and ties as we had ordered and paid for. Basically floor rags which I wouldnt put onto my dog.
I did buy my dress from there and alterations was a part of the deal. My dress was altered so long, I tripped over it several times during the day and night and began to cry and finally my photographer said he'd edit these out. But I felt humiliated for my falls! The fluffy thing she had me wearing under my dress was too big and kept slippping down underneath my feet which also caused me to fall. I had to have this adjusted constantly all day. And her response to this was you should have said something. When really I expect for a professional to do her job right. I dont know a thing about it! Thats why I paid thousands of dollars!!!
Since we had no other choice and no other places could get us a all these tuxs we were forced to just go through the day with them. Then after the wedding this woman has the nerve to tell us... you shouldnt have worn them then. WHAT WERE WE GOING TO GO TO THE WEDDING IN? JEANS? These things only arrived night before the wedding! We didnt have time to order others! And we dont print money here either! And she refused a refund. She is insensative to one of the most special days of our lives and we paid OVER what any of this was worth because we thought we were getting what we ordered! Just horrible service, horrible product and horrible customer service. When I tell them what was wrong they said "go argue with someone else". I wouldnt recommend this place to my worst enemy. Read less
Services Used: Dress & Attire, Rentals & Photobooths
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