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Sweet Arleen's

Westlake Village

LOCATION

Westlake Village, US

WEBSITE

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Wedding Cake

REVIEWS

4.3
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4.4/5.0
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Anonymous
Wedding:
2+ years ago
1.5/5.0
If one thing went wrong at my wedding, this was it.

I will say this--the bread pudding at Sweet Arleen's is amazing. Like better than anything I've had. But that's where it ends.
I ordered mini bread puddings for my wedding this April. When I was at the store talking with the caterer/baker, I noticed that there was some less-than-professional behavior by staff working behind the counter (girl wearing sweatpants at work, her boss scolding her in front of us because of it). But I figured the food was delicious, so why not order it?
Before my wedding, I confirmed with them that my vendor did NOT do setup, and so I would need them to set up and provide a cupcake tower. She said it was all set, so I thought it was.
Fast foward to my wedding reception. From across the room, I notice from my head table at dinner that the dessert table looks empty (except for another cake another vendor, which thankfully we had ordered!). I sent a bridesmaid into the kitchen to see if they ever arrived. They were in the kitchen, in the containers in which they had arrived. Great. So my reception/food vendor graciously heated and served them, which should have been done in the first place--by Sweet Arleen's. Turns out that they were dumped off by the dessert table during the day, and the cupcake tower was left there too in a bag. When my reception vendor set them up, of course they put things together as quick as they could, without the cupcake tower.
When I called the following morning, they apologized profusely and because I told them that they would come to my house to pick up the cupcake tower, since they needed it back. They even promised to include a gift certificate to Sweet Arleen's for future use, but no discount, just some sorrys.
End of story? They never left a gift certificate. So what I was left with was a bad memory, poor service, and a sorry. Looks like I'll never be going back there. Delicious food, but just not worth the stress.
If one thing went wrong at my wedding, this was it.

I will say this--the bread pudding at Sweet Arleen's is Read more...
If one thing went wrong at my wedding, this was it.

I will say this--the bread pudding at Sweet Arleen's is amazing. Like better than anything I've had. But that's where it ends.
I ordered mini bread puddings for my wedding this April. When I was at the store talking with the caterer/baker, I noticed that there was some less-than-professional behavior by staff working behind the counter (girl wearing sweatpants at work, her boss scolding her in front of us because of it). But I figured the food was delicious, so why not order it?
Before my wedding, I confirmed with them that my vendor did NOT do setup, and so I would need them to set up and provide a cupcake tower. She said it was all set, so I thought it was.
Fast foward to my wedding reception. From across the room, I notice from my head table at dinner that the dessert table looks empty (except for another cake another vendor, which thankfully we had ordered!). I sent a bridesmaid into the kitchen to see if they ever arrived. They were in the kitchen, in the containers in which they had arrived. Great. So my reception/food vendor graciously heated and served them, which should have been done in the first place--by Sweet Arleen's. Turns out that they were dumped off by the dessert table during the day, and the cupcake tower was left there too in a bag. When my reception vendor set them up, of course they put things together as quick as they could, without the cupcake tower.
When I called the following morning, they apologized profusely and because I told them that they would come to my house to pick up the cupcake tower, since they needed it back. They even promised to include a gift certificate to Sweet Arleen's for future use, but no discount, just some sorrys.
End of story? They never left a gift certificate. So what I was left with was a bad memory, poor service, and a sorry. Looks like I'll never be going back there. Delicious food, but just not worth the stress. Read less
Services Used: Wedding Cake
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Maritza
Wedding:
3/9/2013
5.0/5.0
My guests still rave about my cupcake table!
My guests still rave about my cupcake table!
My guests still rave about my cupcake table! Read less
Services Used: Wedding Cake
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Frankie and Lisa
Wedding:
10/19/2012
5.0/5.0
We had a cupcake tower and small wedding cake on top of it for our wedding. It was BEAUTIFUL!!! The presentation was perfect, the cake was delicious and working with them was a pleasure. They delivered everything on time and everything was flawless. We will FOR SURE recommend a friend to use them for another occasion.
We had a cupcake tower and small wedding cake on top of it for our wedding. It was BEAUTIFUL!!! The presentation was Read more...
We had a cupcake tower and small wedding cake on top of it for our wedding. It was BEAUTIFUL!!! The presentation was perfect, the cake was delicious and working with them was a pleasure. They delivered everything on time and everything was flawless. We will FOR SURE recommend a friend to use them for another occasion. Read less
Services Used: Wedding Cake
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Shannon
Wedding:
10/6/2012
4.0/5.0
Delicious cupcakes! A bit expensive...but well worth it! We ordered the mini cupcakes in three different flavors, for our guest to enjoy/sample, displayed in a cupcake tower. Our guests are still raving about them! We decided to have a small cake made for us, on the very top tier. We were a little disappointed on the flavor and freshness of the top cake and very surprised it was not as good as the cupcakes.
Delicious cupcakes! A bit expensive...but well worth it! We ordered the mini cupcakes in three different flavors, for our Read more...
Delicious cupcakes! A bit expensive...but well worth it! We ordered the mini cupcakes in three different flavors, for our guest to enjoy/sample, displayed in a cupcake tower. Our guests are still raving about them! We decided to have a small cake made for us, on the very top tier. We were a little disappointed on the flavor and freshness of the top cake and very surprised it was not as good as the cupcakes. Read less
Services Used: Wedding Cake
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Barbara
Wedding:
4/27/2012
4.5/5.0
Cupcakes were incredible. All guests were pleased. My only issue was the lack of flexibility in the presentation.....designs and cupcake holders. I provided my own pretty covers because the cupcakes are baked in brown baking cups - that's all, just brown, no other option. Brown wasn't one of my wedding colors. I was charged a fee for them to place the cupcakes in the holders I provided. Based on the pictures of pretty cupcake presentation all over the shop, I wasn't expecting that.
Cupcakes were incredible. All guests were pleased. My only issue was the lack of flexibility in the Read more...
Cupcakes were incredible. All guests were pleased. My only issue was the lack of flexibility in the presentation.....designs and cupcake holders. I provided my own pretty covers because the cupcakes are baked in brown baking cups - that's all, just brown, no other option. Brown wasn't one of my wedding colors. I was charged a fee for them to place the cupcakes in the holders I provided. Based on the pictures of pretty cupcake presentation all over the shop, I wasn't expecting that. Read less
Services Used: Wedding Cake
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Kellie
Wedding:
10/15/2011
4.8/5.0
I used Sweet Arleen's for my wedding, in which I had them make a top cake and 200 mini cupcakes. They really were a huge hit. Months late people are still telling me how it was by far the best red velvet cupcake they had ever eaten. I also had chocolate, strawberry, and carrot cake cupcakes, and all were very popular. The top cake was decorated simple and lovely, just as I requested.
They delivered everything to the site on time, set it up beautifully, and had a stand that was lovely that was included, because of the number of items we ordered.
Although we now live in San Diego, my husband has already informed me we are going to have to drive to Sweet Arleen's to get cupcakes on our anniversary.
I used Sweet Arleen's for my wedding, in which I had them make a top cake and 200 mini cupcakes. They really were a huge Read more...
I used Sweet Arleen's for my wedding, in which I had them make a top cake and 200 mini cupcakes. They really were a huge hit. Months late people are still telling me how it was by far the best red velvet cupcake they had ever eaten. I also had chocolate, strawberry, and carrot cake cupcakes, and all were very popular. The top cake was decorated simple and lovely, just as I requested.
They delivered everything to the site on time, set it up beautifully, and had a stand that was lovely that was included, because of the number of items we ordered.
Although we now live in San Diego, my husband has already informed me we are going to have to drive to Sweet Arleen's to get cupcakes on our anniversary. Read less
Services Used: Wedding Cake
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Anonymous
Wedding:
2+ years ago
5.0/5.0
We had cupcakes and they were delicious!! You could not eat enough and we had some left over for the brunch the next day and they did not last long!!
We had cupcakes and they were delicious!! You could not eat enough and we had some left over for the brunch the next day Read more...
We had cupcakes and they were delicious!! You could not eat enough and we had some left over for the brunch the next day and they did not last long!! Read less
Services Used: Wedding Cake
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Kate
Wedding:
9/10/2010
5.0/5.0
DELICIOUS!!
We got SO many compliments on our red velvet cupcakes. They were so moist and the frosting was DELICIOUS. Amazing. People could not stop talking about them. Our cake was just as good and the fondant was the perfect color. BEAUTIFUL!
They did an amazing job. Arleen and Julia were both was such a pleasure to work with. Communication was great, too. I HIGHLY recommend Sweet Arleen's for your wedding or event.
DELICIOUS!!
We got SO many compliments on our red velvet cupcakes. They were so moist and the frosting was DELICIOUS. Read more...
DELICIOUS!!
We got SO many compliments on our red velvet cupcakes. They were so moist and the frosting was DELICIOUS. Amazing. People could not stop talking about them. Our cake was just as good and the fondant was the perfect color. BEAUTIFUL!
They did an amazing job. Arleen and Julia were both was such a pleasure to work with. Communication was great, too. I HIGHLY recommend Sweet Arleen's for your wedding or event. Read less
Services Used: Wedding Cake
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