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Sweet Ecstasy Bakery Bistro Banquets

Stafford , NY

LOCATION

6173 Main Rd (Route 5)
Stafford, NY US 14143 (map)

PHONE

716-795-2253

WEBSITE

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Wedding Cake

REVIEWS

3.0
out of 5.0
3.0/5.0
3.4/5.0
3.0/5.0
3.1/5.0
2.5/5.0
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Anonymous
Wedding:
Recently Married
4.1/5.0
Sweet ecstasy made our wedding cake. The pictures we looked at to chose our design did not match what we ended up with. The cake itself was delicious!!! Many compliments on the cake taste!! The cake decorator promised a picture preview of what our cake would look like and after several attempts, we never received a preview picture. They did work with us on price, and were very accommodating. I like that you don't have to freeze your top for your anniversary, they make you a new cake a year later :)
Sweet ecstasy made our wedding cake. The pictures we looked at to chose our design did not match what we ended up with. Read more...
Sweet ecstasy made our wedding cake. The pictures we looked at to chose our design did not match what we ended up with. The cake itself was delicious!!! Many compliments on the cake taste!! The cake decorator promised a picture preview of what our cake would look like and after several attempts, we never received a preview picture. They did work with us on price, and were very accommodating. I like that you don't have to freeze your top for your anniversary, they make you a new cake a year later :) Read less
Services Used: Wedding Cake
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Anonymous
Wedding:
10/6/2012
0.9/5.0
I ordered my wedding cake from here and was disappointed to find out, on the day of the wedding, when I arrived at our venue, that they were having difficulty contacting our florist. The cake was left half finished and they drove off. My wedding coordinator had to let me know this. Thankfully, I had a baker in the family (she's not licensed so we couldn't have her make the cake). And she ended up fixing the cake (no flowers were on it). Unfortunately, nothing could be done with the poor fondant work...I would recommend spending the money on your cake and using a more professional bakery.
I ordered my wedding cake from here and was disappointed to find out, on the day of the wedding, when I arrived at our Read more...
I ordered my wedding cake from here and was disappointed to find out, on the day of the wedding, when I arrived at our venue, that they were having difficulty contacting our florist. The cake was left half finished and they drove off. My wedding coordinator had to let me know this. Thankfully, I had a baker in the family (she's not licensed so we couldn't have her make the cake). And she ended up fixing the cake (no flowers were on it). Unfortunately, nothing could be done with the poor fondant work...I would recommend spending the money on your cake and using a more professional bakery. Read less
Services Used: Wedding Cake
Sweet Ecstasy Bakery Bistro Banquets responded with the following comments:

Hello Cortni, Again I'm emailing you again in regards to your wedding cake. I'm very upset with the review you left me after I have been trying to make this right. I spoke w the florist and had things arranged what your florist didn't tell me is that she wasn't coming to the venue. Second, she spoke with your aunt and SHE said she had the flowers and were going to place them on the cake. There is no perfect cake and any "imperfections" would have been covered. Your cake was beautiful and I'm sorry your aunt did not follow through. I also waited for an answer before I left your venue. Making wedding cakes is my life and its what I love to do. I have been losing sleep over your last re view and now I'm a wreck. What done have to do to make you happy. Also, you choose buttercream not fondant.
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Marisa
Wedding:
9/24/2011
0.0/5.0
My husband and I ordered our wedding cake from Sweet Ecstasy Bakery and we were very disappointed. I went for a taste test and the cake was absolutely amazing, however our wedding cake that Tonisha delivered was very stale. The cake was one of the first things we ordered for the wedding so we had a few months of communication with Tonisha. After ordering we had a couple of questions about the cake and flowers that were going on it, on average it would take her two weeks to get back. Our wedding colors were orange and blue so I asked if there was a way to add blue to the cake, Tonisha got excited and said she could order sugar balls in the same shade of blue to surround the layers of the cake but what we got was white fondant balls. About a week before the wedding I called her and sent an e-mail to make sure everything was set with the delivery and to let her know who would be giving her the check, I didn't hear back from her until 5:40 the morning of our wedding. Of course I wasn't checking my e-mail the day of so I wasn't sure if a cake was even coming. It did arrive on time but there was a big dent on the side. Also I noticed a few months ago that they are using a picture of our cake on their website, our cake has a special topper that looks like us so this made us uncomfortable. My husband has tried contacting Tonisha a few times about taking it down, she hasn't even bothered to get back to let us know why she won't take the picture of the website.
My husband and I ordered our wedding cake from Sweet Ecstasy Bakery and we were very disappointed. I went for a taste test Read more...
My husband and I ordered our wedding cake from Sweet Ecstasy Bakery and we were very disappointed. I went for a taste test and the cake was absolutely amazing, however our wedding cake that Tonisha delivered was very stale. The cake was one of the first things we ordered for the wedding so we had a few months of communication with Tonisha. After ordering we had a couple of questions about the cake and flowers that were going on it, on average it would take her two weeks to get back. Our wedding colors were orange and blue so I asked if there was a way to add blue to the cake, Tonisha got excited and said she could order sugar balls in the same shade of blue to surround the layers of the cake but what we got was white fondant balls. About a week before the wedding I called her and sent an e-mail to make sure everything was set with the delivery and to let her know who would be giving her the check, I didn't hear back from her until 5:40 the morning of our wedding. Of course I wasn't checking my e-mail the day of so I wasn't sure if a cake was even coming. It did arrive on time but there was a big dent on the side. Also I noticed a few months ago that they are using a picture of our cake on their website, our cake has a special topper that looks like us so this made us uncomfortable. My husband has tried contacting Tonisha a few times about taking it down, she hasn't even bothered to get back to let us know why she won't take the picture of the website. Read less
Services Used: Wedding Cake
Sweet Ecstasy Bakery Bistro Banquets responded with the following comments:

HI Marisa,

First of all I must apologize I did not realize you weren't satisfied with your wedding cake I really wish you would have called or emailed me sooner. It has almost been a year :/ If you would have contacted me within 30 days of her wedding, something could have been done such as refund/redo. The other comments I would like to explain in our contract it clearly states:
Liability for Mistakes – While we make every effort to provide exactly the flavors, fillings, decorations, sizes, shapes and colors you have requested, the creation of a wedding cake is an art and may be subject to slight variations and/or errors by the creator(s).

Photographs of Your Cake – We reserve the right to take and use our own photos of your cake(s) to use for marketing and promotional purposes, including advertising and promotion through our marketing partners, without compensation to you. We may also request photographs from your photographer for the same purpose again without compensation to you, though we may be able to credit the photographer in some marketing if agreed by us and the photographer.

Delivery is normally scheduled the week of the event, but will normally be scheduled for about 2 hours prior to the reception.

Upon delivery, if we are not retained to set up the cake, and after the set up is complete, if we are so retained, the care and protection of the cake becomes your responsibility. The table should be very visible, but not in a high traffic area where it could get bumped before being cut and served. Make sure you have chosen a protected area that is level and stable, where the cake will not be overly exposed to the weather or elements, and not too close to the dance floor.

Our wedding cakes are baked at the most two days in advance then wrapped and stored properly. Our cakes are ALWAYS FRESH and NEVER frozen. I pride myself on my weddings cakes from taste to the final product.

Again I apologize you weren't satisfied with your wedding cake I put my heart into each and every cake and it hurts me deeply that you did not like it.
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Hawaii
Wedding:
6/12/2010
5.0/5.0
......amazing! our cake was the Traditional Hawaiian Wedding cake ...each layer was different and our guests were blown away with it's taste as well as it's beauty!
......amazing! our cake was the Traditional Hawaiian Wedding cake ...each layer was different and our guests were blown Read more...
......amazing! our cake was the Traditional Hawaiian Wedding cake ...each layer was different and our guests were blown away with it's taste as well as it's beauty! Read less
Services Used: Wedding Cake
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swhite2214
Wedding:
6/6/2010
5.0/5.0
Just as good as their name sounds! Their cake was very moist and delicious! We went with pretty traditional flavors, but they tasted anything but! The vanilla and chocolate was yummy and the cake decor stood out in our receptinon venue. Would definately recommend.
Just as good as their name sounds! Their cake was very moist and delicious! We went with pretty traditional flavors, but Read more...
Just as good as their name sounds! Their cake was very moist and delicious! We went with pretty traditional flavors, but they tasted anything but! The vanilla and chocolate was yummy and the cake decor stood out in our receptinon venue. Would definately recommend. Read less
Services Used: Wedding Cake
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