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The Big Day Event Rentals

Fort Walton Beach , FL
CONTACT US
CONTACT US

LOCATION

221 Racetrack Road NE
Fort Walton Beach, FL 32547 US (map)

PHONE

850-862-3176
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

The Big Day Event Rentals is a full service rental and event company servicing the Southeast area. We take great pride in providing our customers quality rentals with great customer... Read more
The Big Day Event Rentals is a full service rental and event company servicing the Southeast area. We take great pride in providing our customers quality rentals with great customer service. Whether your event is classic, modern, vintage or eclectic, our experieced staff will bring your vision to life. We specialize in unique rentals for your Big Day. We also offer coordinating services and decorating services. Contact Us (850) 862-3176 TheBigDayRentals@gmail.com Find Us On Facebook Read less
Rentals & Photobooths

PHOTOS

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INFO FOR RENTALS & PHOTOBOOTHS

Which of the following event rental services do you provide?
Clean Up, Delivery, Setup
What event items are available?
Centerpieces, Chair Covers, Chairs, Chuppah, Dance Floor, Decor, Drapery, Lights, Lounge Furniture, Tables, Tent Accessories, Tents
What food and beverage items are available?
Barware, China, Chocolate Fountain, Flatware, Glassware, Linens

REVIEWS

4.6
out of 5.0
4.7/5.0
4.6/5.0
4.5/5.0
4.7/5.0
4.5/5.0
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Anonymous
Wedding:
Recently Married
0.8/5.0
I'm quite honestly surprised by the previous good reviews with this company. I did exhaustive research before choosing a rental company and was extremely disappointed. For starters, this was the only wedding vendor I had to contact multiple times to get a response. After I paid my deposit, I had to email twice before receiving a response. Because scheduling is of importance for a wedding, I reached out a month out requesting info about a time window that we could expect the delivery. I was told I would not know until the week of- okay fine, but inconvenient. I followed up the week of and was told I would know my time window (morning or afternoon) the day before drop-off. The delivery arrived within the window provided the day prior. However, when dropping off the rentals, the girl lit up a cigarette instantly. I kid you not, there was a cigarette in her mouth as she was unloading lacquered wood benches. I was in shock at the audacity, but kindly requested she put out the cigarette given it was a no-smoking property. If the venue owner sees this on camera, we can lose our security deposit. For what you cost of the rentals, plus what you pay for a less than perfect return of the rentals, I was disappointed in quality-cushions were less than clean, and the wood benches were falling apart. Final straw, the rentals were supposed to be picked up on Saturday. No time provided. Being nervous about this, my husband and I woke up early the morning after our wedding to ensure proper pick-up. By 3:00 pm, I was panicked. I called and emailed multiple times, but they are not available or reachable on weekends. It ruined my last day with friends & family because I would be charged if anything was left behind at the venue. At 9:00pm, I finally received an email saying they'd be picked up the next morning. Nothing more. No accountability for the stress (& money) this caused with the venue. No follow-up to say they had been picked up. Completely unacceptable. I could go on...
I'm quite honestly surprised by the previous good reviews with this company. I did exhaustive research before choosing a Read more...
I'm quite honestly surprised by the previous good reviews with this company. I did exhaustive research before choosing a rental company and was extremely disappointed. For starters, this was the only wedding vendor I had to contact multiple times to get a response. After I paid my deposit, I had to email twice before receiving a response. Because scheduling is of importance for a wedding, I reached out a month out requesting info about a time window that we could expect the delivery. I was told I would not know until the week of- okay fine, but inconvenient. I followed up the week of and was told I would know my time window (morning or afternoon) the day before drop-off. The delivery arrived within the window provided the day prior. However, when dropping off the rentals, the girl lit up a cigarette instantly. I kid you not, there was a cigarette in her mouth as she was unloading lacquered wood benches. I was in shock at the audacity, but kindly requested she put out the cigarette given it was a no-smoking property. If the venue owner sees this on camera, we can lose our security deposit. For what you cost of the rentals, plus what you pay for a less than perfect return of the rentals, I was disappointed in quality-cushions were less than clean, and the wood benches were falling apart. Final straw, the rentals were supposed to be picked up on Saturday. No time provided. Being nervous about this, my husband and I woke up early the morning after our wedding to ensure proper pick-up. By 3:00 pm, I was panicked. I called and emailed multiple times, but they are not available or reachable on weekends. It ruined my last day with friends & family because I would be charged if anything was left behind at the venue. At 9:00pm, I finally received an email saying they'd be picked up the next morning. Nothing more. No accountability for the stress (& money) this caused with the venue. No follow-up to say they had been picked up. Completely unacceptable. I could go on... Read less
Services Used: Rentals & Photobooths
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Jessica
Wedding:
6/10/2016
5.0/5.0
Kaley was awesome. She was very attentive and made sure everything was as it should be. She was great at making sure the vendors all arrived in a timely manner and everything the wedding and reception moved along as planned.
Kaley was awesome. She was very attentive and made sure everything was as it should be. She was great at making sure the Read more...
Kaley was awesome. She was very attentive and made sure everything was as it should be. She was great at making sure the vendors all arrived in a timely manner and everything the wedding and reception moved along as planned. Read less
Services Used: Rentals & Photobooths
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Wickery
Wedding:
4/2/2016
5.0/5.0
The best thing about our wedding was finding The Big Day! Very professional and so many options to choose from. They are a full package deal, but they helped do so much to make our day the best it could be! I can't thank you guys enough!
The best thing about our wedding was finding The Big Day! Very professional and so many options to choose from. They are a Read more...
The best thing about our wedding was finding The Big Day! Very professional and so many options to choose from. They are a full package deal, but they helped do so much to make our day the best it could be! I can't thank you guys enough! Read less
Services Used: Rentals & Photobooths
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Dana
Wedding:
2/14/2016
1.6/5.0
The Big Day Rentals were great initially, when it came to helping us pick out our decorations, colors and helping to coordinate to other vendors to plan our day. They were prompt at dropping the equipment off at our location. However, when they came to pick up the equipment/decorations they couldn't have been more rude, demeaning and unprofessional. We were told if they had to come up any stairs to get any of the equipment, "it gets really expensive, if we have to start going up stairs". We of course didn't mind bringing everything down to them but there is certainly a way to ask for this. He threw the equipment back in their moving truck and threatened to add fees. If the big day rentals has let this employee go, we would think about using them again. He was a miserable individual and most certainly added undue stress to our vacation.
The Big Day Rentals were great initially, when it came to helping us pick out our decorations, colors and helping to Read more...
The Big Day Rentals were great initially, when it came to helping us pick out our decorations, colors and helping to coordinate to other vendors to plan our day. They were prompt at dropping the equipment off at our location. However, when they came to pick up the equipment/decorations they couldn't have been more rude, demeaning and unprofessional. We were told if they had to come up any stairs to get any of the equipment, "it gets really expensive, if we have to start going up stairs". We of course didn't mind bringing everything down to them but there is certainly a way to ask for this. He threw the equipment back in their moving truck and threatened to add fees. If the big day rentals has let this employee go, we would think about using them again. He was a miserable individual and most certainly added undue stress to our vacation. Read less
Services Used: Rentals & Photobooths
The Big Day Event Rentals responded with the following comments:

Dana, I am glad that you enjoyed our services when helping pick out your event rentals and coordinating a timeline with your vendors! We truly love that part of planning with couples!

I am sorry to hear that one of our delivery drivers made you feel disrespected. We value our customer service and I appreciate the feedback.

I did want to let you know that our delivery person noticed at pick up that the lighting we had set up was moved. Because of liability reasons we always include the installation in the lighting cost and install it where the client requests. We would never want a mishap with broken glass or non-working lights to spoil a big day! We hope you will consider our apology and congratulations on your marriage.

-Merri
Owner of The Big Day Event Rentals
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Carina
Wedding:
12/12/2015
5.0/5.0
Let me start by saying that Lisa was AMAZING!!! Planning a destination wedding and working full time can be stressful. I was able to communicate with her via email all the time. One thing that made hire them is because their prices are very straight forward. I changed my order numerous time and she was able to keep track. All the items I rented were in excellent conditions. We got married 12/12/15 at a beach house in Destin FL.
Let me start by saying that Lisa was AMAZING!!! Planning a destination wedding and working full time can be stressful. I Read more...
Let me start by saying that Lisa was AMAZING!!! Planning a destination wedding and working full time can be stressful. I was able to communicate with her via email all the time. One thing that made hire them is because their prices are very straight forward. I changed my order numerous time and she was able to keep track. All the items I rented were in excellent conditions. We got married 12/12/15 at a beach house in Destin FL. Read less
Services Used: Lighting & Decor, Rentals & Photobooths
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Kuwanzasis
Wedding:
10/10/2015
4.0/5.0
We loved our fruit wood chairs and the cafe lighting really brought the space together for our garden wedding reception. We were very happy about the results, everything was beautiful. Planning with Big Day Rentals was fast and easy
We loved our fruit wood chairs and the cafe lighting really brought the space together for our garden wedding reception. Read more...
We loved our fruit wood chairs and the cafe lighting really brought the space together for our garden wedding reception. We were very happy about the results, everything was beautiful. Planning with Big Day Rentals was fast and easy Read less
Services Used: Rentals & Photobooths
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Private User
Wedding:
10/1/2015
5.0/5.0
They did a perfect job!! Very easy to work with when I changed things several times! Responsive, professional, and reasonably priced. Everything turned out great on our wedding day! The linens were a perfect color and the tables and chairs were good quality. Thanks Big day!
They did a perfect job!! Very easy to work with when I changed things several times! Responsive, professional, and Read more...
They did a perfect job!! Very easy to work with when I changed things several times! Responsive, professional, and reasonably priced. Everything turned out great on our wedding day! The linens were a perfect color and the tables and chairs were good quality. Thanks Big day! Read less
Services Used: Rentals & Photobooths
Default vendor profile pic
Private User
Wedding:
9/6/2015
5.0/5.0
My wedding would NEVER of happened, let alone been the most beautiful party I could ever imagine without Kaley and her wonderful team! She was so professional and so amazing, I leave this wonderful time in my life with a new friend. I never had to worry about a thing with her. She had a huge selection of rental equipment and if she didn't have it she would find out where to get it or make it herself. Everything you could ever want at your wedding, is possible with Kaley. Hands down she is better than John Gandy in Tallahassee, we started working with him but never actually met him, we kept getting pushed to his assistant so we decided to try Kaley and WOW all of my local vendors said she is the best they have ever seen in the business. GET KALEY and you will never regret it!!!!!!!!!!
My wedding would NEVER of happened, let alone been the most beautiful party I could ever imagine without Kaley and her Read more...
My wedding would NEVER of happened, let alone been the most beautiful party I could ever imagine without Kaley and her wonderful team! She was so professional and so amazing, I leave this wonderful time in my life with a new friend. I never had to worry about a thing with her. She had a huge selection of rental equipment and if she didn't have it she would find out where to get it or make it herself. Everything you could ever want at your wedding, is possible with Kaley. Hands down she is better than John Gandy in Tallahassee, we started working with him but never actually met him, we kept getting pushed to his assistant so we decided to try Kaley and WOW all of my local vendors said she is the best they have ever seen in the business. GET KALEY and you will never regret it!!!!!!!!!! Read less
Services Used: Favors & Gifts, Wedding Planning, Lighting & Decor, Rentals & Photobooths, Travel, Unique Services
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Rachel
Wedding:
8/29/2015
5.0/5.0
The Big Day Rentals is nothing short of amazing! Everything turned out perfectly and better than I could have ever imagined on our wedding day! Kaley Walls was our coordinator we worked with and was the best professional I worked it while planning our wedding! We had a budget and she worked with us to keep everything in an adequate price range while still allowing us to have the wedding we imagined. Truly the best vendor we worked it!
The Big Day Rentals is nothing short of amazing! Everything turned out perfectly and better than I could have ever Read more...
The Big Day Rentals is nothing short of amazing! Everything turned out perfectly and better than I could have ever imagined on our wedding day! Kaley Walls was our coordinator we worked with and was the best professional I worked it while planning our wedding! We had a budget and she worked with us to keep everything in an adequate price range while still allowing us to have the wedding we imagined. Truly the best vendor we worked it! Read less
Services Used: Rentals & Photobooths
Default vendor profile pic
Private User
Wedding:
8/23/2015
3.7/5.0
Overall, Big Day rentals was a good vendor to work with. We ordered everything from them and we built our wedding from scratch at a rental home so we needed EVERYTHING! They were prompt in response time and professional but figuring out what I needed to order was quite laborious and I felt since they are the experts in weddings they could have helped more with this from making suggestions, asking questions, having pictures associated with their prices so you didn't have to hunt and peck through the pictures on their site and guess what was what. They gave general drop off and pick up times which was a little difficult with the busy schedule of the day but everything came as ordered and they even let us pick up the frozen drink machine early so the drinks could chill in advance. A few not so great things; the vintage doors are not finished the same on both sides and since both sides end up in your pictures it ended ruining quite a few of our photos. The crew came early to pick up the rental equipment and took down our bistro lights from their tents (since we didn't have time to take them down yet)- breaking a significant portion of the bulbs and leaving broken shards of glass in the sand and on the deck for the small children and guests in bare feet to dodge. Lastly, upon renting the tents at last minute- they didn't tell us that it would be ideal to rent fans to keep it cooler (and I was stretched so thin I just didn't think to ask!) It would have made the world of difference. Basically, everything went really well but I did feel like they are just so popular and busy our wedding was just another cog in the wheel of their business. Considering this bill was bigger than our caterer, I expected a little hand-holding or assistance.
Overall, Big Day rentals was a good vendor to work with. We ordered everything from them and we built our wedding from Read more...
Overall, Big Day rentals was a good vendor to work with. We ordered everything from them and we built our wedding from scratch at a rental home so we needed EVERYTHING! They were prompt in response time and professional but figuring out what I needed to order was quite laborious and I felt since they are the experts in weddings they could have helped more with this from making suggestions, asking questions, having pictures associated with their prices so you didn't have to hunt and peck through the pictures on their site and guess what was what. They gave general drop off and pick up times which was a little difficult with the busy schedule of the day but everything came as ordered and they even let us pick up the frozen drink machine early so the drinks could chill in advance. A few not so great things; the vintage doors are not finished the same on both sides and since both sides end up in your pictures it ended ruining quite a few of our photos. The crew came early to pick up the rental equipment and took down our bistro lights from their tents (since we didn't have time to take them down yet)- breaking a significant portion of the bulbs and leaving broken shards of glass in the sand and on the deck for the small children and guests in bare feet to dodge. Lastly, upon renting the tents at last minute- they didn't tell us that it would be ideal to rent fans to keep it cooler (and I was stretched so thin I just didn't think to ask!) It would have made the world of difference. Basically, everything went really well but I did feel like they are just so popular and busy our wedding was just another cog in the wheel of their business. Considering this bill was bigger than our caterer, I expected a little hand-holding or assistance. Read less
Services Used: Rentals & Photobooths
The Big Day Event Rentals responded with the following comments:

At The Big Day Event Rental customer satisfaction is our number one priority. If a customer has an issue with any of our services, we always hope we have developed a positive working relationship for them to approach us so that we may rectify the issue and make sure everyone is happy!
Through many emails and phone conversation we work with our clients as much as possible to answer any questions they may have and provide them with the best rentals products they want for their event
Please know that we never think of any of our customer – no matter how large or small their event – as just another cog on the wheel. We value our customers and their events!
Feel free to give us a call if you have any questions in regards to this review - 850-862-3176

MAP

 
221 Racetrack Road NE, Fort Walton Beach, FL 32547 See On Map
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