130x130 sq 1371577999193 blocksimage141

The Bridal Centre

Calgary , AB

LOCATION

1240 73rd Avenue SE
Calgary, AB T2H 2V5 CA

PHONE

403-258-3003

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.
Dress & Attire

REVIEWS

3.0
out of 5.0
3.0/5.0
3.2/5.0
3.1/5.0
2.8/5.0
2.8/5.0
Sort by
Default vendor profile pic
Anonymous
Wedding:
Recently Married
1.0/5.0
I got married June 4th. My wedding was amazing. My experience with Bridal Centre was the most stressful and disappointing part of my wedding planning. I special ordered my dream dress from them 6 months before the wedding. I saw the dress in Vancouver and they were able to order it for a better price. Three months later, I called to check on the status of my dress and I was told the dress wouldn't arrive until 1-2 weeks before my wedding. This wouldn't allow time to ship it to Vancouver and alter it. I tried to cancel the order. They told me the dress was nonrefundable. I got upset. The dress ended up arriving earlier. We arranged for shipment. The shipping company requested a weight. They told me they didn't have a weight. As a result of the shipping problem, we sent a family friend to pick up the dress and ship it. I talked to them about this and asked that it be boxed. They told me they didn't have a box. Again I got upset and they found a box. Looking back, I would pay at least $500 more to buy the dress from someone else. I've never been in the store and I'm glad I'll never have to. All of my interaction has been phone or email. Brides - if you want buying a dress to run smoothly , run away from this store as fast as you can!!
I got married June 4th. My wedding was amazing. My experience with Bridal Centre was the most stressful and disappointing Read more...
I got married June 4th. My wedding was amazing. My experience with Bridal Centre was the most stressful and disappointing part of my wedding planning. I special ordered my dream dress from them 6 months before the wedding. I saw the dress in Vancouver and they were able to order it for a better price. Three months later, I called to check on the status of my dress and I was told the dress wouldn't arrive until 1-2 weeks before my wedding. This wouldn't allow time to ship it to Vancouver and alter it. I tried to cancel the order. They told me the dress was nonrefundable. I got upset. The dress ended up arriving earlier. We arranged for shipment. The shipping company requested a weight. They told me they didn't have a weight. As a result of the shipping problem, we sent a family friend to pick up the dress and ship it. I talked to them about this and asked that it be boxed. They told me they didn't have a box. Again I got upset and they found a box. Looking back, I would pay at least $500 more to buy the dress from someone else. I've never been in the store and I'm glad I'll never have to. All of my interaction has been phone or email. Brides - if you want buying a dress to run smoothly , run away from this store as fast as you can!! Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
Recently Married
4.8/5.0
Bridal Center was amazing! My consultant was amazing, I managed to find my dress in 2 hours :) would highly recommend this store to anyone.
Bridal Center was amazing! My consultant was amazing, I managed to find my dress in 2 hours :) would highly recommend this Read more...
Bridal Center was amazing! My consultant was amazing, I managed to find my dress in 2 hours :) would highly recommend this store to anyone. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
Recently Married
0.5/5.0
I cannot believe the actions of this salon. I order my dress and paid what needed to be paid and had no problems till....... my dress came in I went with my group to try it on and added my accessories a necklace bracelet earrings and a flower for my hair ( to the tune of $576.30 that does not include the GST) added to my bill the things were put in a bag with my dress to be pick-up in the following week. The following week I found out that I had cancer called to let them know what was going on keeping them in the loop there was a balance owning on the dress which I was told needed to be paid i did this over a period of time always keeping them informed of my situation when i felt strong enough to deal with everthing i went to pick up my dress (yes it was there for a long time but paid for) when i went and pick it up 3 weeks ago my bag of accessories was not with my dress I waited for a manager who was dealing with another bride that was not happy with her bill ad the way she was treated. i was told to give them a copy of bill and leave it with them and they would call me when they found it that sometimes things get missed placed. I left call on the Monday and was told they were still looking and a manager would call me back I'm sure you can guess what happened when I called again I was told that sorry it is our store policy to send the accessories home with the bride and too bad your luck but because the dress had been ordered and not pick-up by the wedding date they were not responsible for it to read the back of my bill...I paid for this and not just a bit but $600.00 how is it possable that they can get away with that kind of BS they would not let me pick -up my dress until it was paid for That included my accessories that had not been paid for when I left the store back when my order came in so why would they let me leave with it but it was all paid for when i went to get my dress. How can they get away with this all I wanted was what i paid for. 'Im so mad
I cannot believe the actions of this salon. I order my dress and paid what needed to be paid and had no problems Read more...
I cannot believe the actions of this salon. I order my dress and paid what needed to be paid and had no problems till....... my dress came in I went with my group to try it on and added my accessories a necklace bracelet earrings and a flower for my hair ( to the tune of $576.30 that does not include the GST) added to my bill the things were put in a bag with my dress to be pick-up in the following week. The following week I found out that I had cancer called to let them know what was going on keeping them in the loop there was a balance owning on the dress which I was told needed to be paid i did this over a period of time always keeping them informed of my situation when i felt strong enough to deal with everthing i went to pick up my dress (yes it was there for a long time but paid for) when i went and pick it up 3 weeks ago my bag of accessories was not with my dress I waited for a manager who was dealing with another bride that was not happy with her bill ad the way she was treated. i was told to give them a copy of bill and leave it with them and they would call me when they found it that sometimes things get missed placed. I left call on the Monday and was told they were still looking and a manager would call me back I'm sure you can guess what happened when I called again I was told that sorry it is our store policy to send the accessories home with the bride and too bad your luck but because the dress had been ordered and not pick-up by the wedding date they were not responsible for it to read the back of my bill...I paid for this and not just a bit but $600.00 how is it possable that they can get away with that kind of BS they would not let me pick -up my dress until it was paid for That included my accessories that had not been paid for when I left the store back when my order came in so why would they let me leave with it but it was all paid for when i went to get my dress. How can they get away with this all I wanted was what i paid for. 'Im so mad Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
Recently Married
0.0/5.0
OMG......tried to try on "mother of the bride" dresses - about 6 empty change rooms, but yet I wasn't allowed to try any on because I needed a "sales rep" to assist me and all of them were busy - give me a break!! My daughter, who was getting married was there to help me get in and out of the dresses - and besides....they are all "sample dresses" anyways and pretty much TRASHED already. I had picked out the dresses that I wanted to try, and waited ~ 20 minutes to get a "sales rep", and never did receive one. We left the store without trying anything on.

I also emailed "The Bridal Centre" online as I found out that they carried a dress that I was looking for - to bring the dress in as a "special order" was going to take 16 - 18 weeks, however, I found a place in Vancouver online "AFTER FIVE" where they would "special order" the dress and I would have it in two weeks. As well.... at "AFTER FIVE" I was able to return the "special order" dress if it was not suitable. I ordered my dress La Femme 21683 on February 10th, and received it February 24th. WOW - such great service.

The "Bridal Centre" was $245 dollars more to order the dress that I wanted than the dress shop "AFTER FIVE" in Vancouver. "AFTER FIVE" did not charge me BC sales tax, and they DID NOT charge me for shipping - WOW!! So impressive.

The "Bridal Centre" - AWFUL!! Terrible customer service and inflated prices. The shop itself needs an overhaul/renovation, and the customer services needs a MAJOR improvement.

Would definitely NOT recommend this establishment.
OMG......tried to try on "mother of the bride" dresses - about 6 empty change rooms, but yet I wasn't allowed to try any Read more...
OMG......tried to try on "mother of the bride" dresses - about 6 empty change rooms, but yet I wasn't allowed to try any on because I needed a "sales rep" to assist me and all of them were busy - give me a break!! My daughter, who was getting married was there to help me get in and out of the dresses - and besides....they are all "sample dresses" anyways and pretty much TRASHED already. I had picked out the dresses that I wanted to try, and waited ~ 20 minutes to get a "sales rep", and never did receive one. We left the store without trying anything on.

I also emailed "The Bridal Centre" online as I found out that they carried a dress that I was looking for - to bring the dress in as a "special order" was going to take 16 - 18 weeks, however, I found a place in Vancouver online "AFTER FIVE" where they would "special order" the dress and I would have it in two weeks. As well.... at "AFTER FIVE" I was able to return the "special order" dress if it was not suitable. I ordered my dress La Femme 21683 on February 10th, and received it February 24th. WOW - such great service.

The "Bridal Centre" was $245 dollars more to order the dress that I wanted than the dress shop "AFTER FIVE" in Vancouver. "AFTER FIVE" did not charge me BC sales tax, and they DID NOT charge me for shipping - WOW!! So impressive.

The "Bridal Centre" - AWFUL!! Terrible customer service and inflated prices. The shop itself needs an overhaul/renovation, and the customer services needs a MAJOR improvement.

Would definitely NOT recommend this establishment. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
Recently Married
4.7/5.0
I went and tried on so many wedding dresses it makes me dizzy just thinking about it. Then, out of the blue, my found the bridal centre, we booked an appointment and I found my entire wedding ensemble here and bridesmaids dresses. We've popped in a few times and the lovely ladies here have always been flexible and found a way to help out and take me upstairs or help with bridesmaids. I've always had a positive experience here and am so glad I found my dream dress here. I cannot wait to walk down the aisle in the beautiful wedding shoes, veil and dress from the bridal centre.
I went and tried on so many wedding dresses it makes me dizzy just thinking about it. Then, out of the blue, my found the Read more...
I went and tried on so many wedding dresses it makes me dizzy just thinking about it. Then, out of the blue, my found the bridal centre, we booked an appointment and I found my entire wedding ensemble here and bridesmaids dresses. We've popped in a few times and the lovely ladies here have always been flexible and found a way to help out and take me upstairs or help with bridesmaids. I've always had a positive experience here and am so glad I found my dream dress here. I cannot wait to walk down the aisle in the beautiful wedding shoes, veil and dress from the bridal centre. Read less
Services Used: Dress & Attire
130x130 sq 1421092850 3d0ab3dcdddb1eb5 dsc02559
Lisa DeVido
Wedding:
8/20/2016
5.0/5.0
Bridal Center was amazing! i was surprised how fast i could get an appointment. My consultant was amazing, she brought me a bunch of different styles all within my price range and i managed to find my dress in less than 2 hours :) would highly recommend this store to anyone. They carry exclusive designers you cant find at any other store in calgary and have a good amount of different styles!
Bridal Center was amazing! i was surprised how fast i could get an appointment. My consultant was amazing, she brought me Read more...
Bridal Center was amazing! i was surprised how fast i could get an appointment. My consultant was amazing, she brought me a bunch of different styles all within my price range and i managed to find my dress in less than 2 hours :) would highly recommend this store to anyone. They carry exclusive designers you cant find at any other store in calgary and have a good amount of different styles! Read less
Services Used: Dress & Attire
Default vendor profile pic
Jennifer
Wedding:
4/9/2016
4.2/5.0
The ladies were great! Helped me find my perfect dress. Really helpful and knowledgable.
The ladies were great! Helped me find my perfect dress. Really helpful and knowledgable.
The ladies were great! Helped me find my perfect dress. Really helpful and knowledgable. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
[Private]
5.0/5.0
I had an amazing experience at the bridal centre with my consultant Brittany! She was incredibly professional and was able to pick out amazing dresses- it was hard to decide which one I liked more! Everyone else that worked there were also very professional. They even allowed me to book another appointment later that day after I had finished at another store. It was awesome!
I had an amazing experience at the bridal centre with my consultant Brittany! She was incredibly professional and was able Read more...
I had an amazing experience at the bridal centre with my consultant Brittany! She was incredibly professional and was able to pick out amazing dresses- it was hard to decide which one I liked more! Everyone else that worked there were also very professional. They even allowed me to book another appointment later that day after I had finished at another store. It was awesome! Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
[Private]
5.0/5.0
I had the best experience here thanks to Chantel!! I had found two dresses that I loved already and had tried one on by Maggie Sottero but still needed to find the other one (Alfred Angelo) just to be sure. I emailed The Bridal Centre and they said they had it in stock but didn't have the Maggie Sottero as someone had bought it off the rack so I casually made an appointment to try on the other one. I booked an appointment on a Wednesday (which is nice and quiet middle of the week) and Chantel greeted me at the door and took me upstairs to the Princess Room. I showed her some pictures and she went to pull some dresses. The first one I tried on was the Alfred Angelo I had came for and I really liked it so as I stood there trying to debate between two dresses (one of which they didn't have in the store), then Chantel pulls a dress and says she thinks it's the perfect combination of the two dresses I'm in love with. EEK!!!! I found my dress--Chantel was totally right!!! I tried it on and couldn't even remember what the other dresses looked like! But just to be sure she pulled a few more dresses (even though we went over my appointment). I put MY dress back on and was able to take some pictures so I could show my mom who lives in Ontario. Seeing as I was alone for this appointment and 'said yes to the dress' unexpectedly I wanted to be sure so I made a follow up appointment and brought along my future mother and sister in law. Another great experience and Chantel was very helpful! She took my measurements and then tried on another gown just to be sure we were ordering the correct sizing.
I couldn't be more pleased in my experience and hope Chantel gets the recognition she deserves!!
I had the best experience here thanks to Chantel!! I had found two dresses that I loved already and had tried one on by Read more...
I had the best experience here thanks to Chantel!! I had found two dresses that I loved already and had tried one on by Maggie Sottero but still needed to find the other one (Alfred Angelo) just to be sure. I emailed The Bridal Centre and they said they had it in stock but didn't have the Maggie Sottero as someone had bought it off the rack so I casually made an appointment to try on the other one. I booked an appointment on a Wednesday (which is nice and quiet middle of the week) and Chantel greeted me at the door and took me upstairs to the Princess Room. I showed her some pictures and she went to pull some dresses. The first one I tried on was the Alfred Angelo I had came for and I really liked it so as I stood there trying to debate between two dresses (one of which they didn't have in the store), then Chantel pulls a dress and says she thinks it's the perfect combination of the two dresses I'm in love with. EEK!!!! I found my dress--Chantel was totally right!!! I tried it on and couldn't even remember what the other dresses looked like! But just to be sure she pulled a few more dresses (even though we went over my appointment). I put MY dress back on and was able to take some pictures so I could show my mom who lives in Ontario. Seeing as I was alone for this appointment and 'said yes to the dress' unexpectedly I wanted to be sure so I made a follow up appointment and brought along my future mother and sister in law. Another great experience and Chantel was very helpful! She took my measurements and then tried on another gown just to be sure we were ordering the correct sizing.
I couldn't be more pleased in my experience and hope Chantel gets the recognition she deserves!! Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
[Private]
1.1/5.0
I am a bridesmaid in a wedding and we ordered our dresses from here. The girl helping us when we were trying on bridesmaid dresses was not helpful at all and tried to rush us out the door. My measurements put me between 2 sizes and she encouraged me to order a dress that was a size smaller than I am. She wouldn't assist me in making an informed decision on the right fitting dress, and just said that I can always get it altered (for a fee which they conveniently leave out).
Now I have the dress and called to bring it in to be steamed for the wedding. I was told that getting it steamed was free, now they are telling me that it costs over $30 for a short dress and over $50 for a long dress.
There is not customer service one they have your money. If they know that they can get your money they will put no effort in and are extremely disrespectful to customers.
I am a bridesmaid in a wedding and we ordered our dresses from here. The girl helping us when we were trying on bridesmaid Read more...
I am a bridesmaid in a wedding and we ordered our dresses from here. The girl helping us when we were trying on bridesmaid dresses was not helpful at all and tried to rush us out the door. My measurements put me between 2 sizes and she encouraged me to order a dress that was a size smaller than I am. She wouldn't assist me in making an informed decision on the right fitting dress, and just said that I can always get it altered (for a fee which they conveniently leave out).
Now I have the dress and called to bring it in to be steamed for the wedding. I was told that getting it steamed was free, now they are telling me that it costs over $30 for a short dress and over $50 for a long dress.
There is not customer service one they have your money. If they know that they can get your money they will put no effort in and are extremely disrespectful to customers. Read less
Services Used: Dress & Attire
Thanks for visiting the vendor listing for The Bridal Centre
Please let this vendor know that you found them on the WeddingWire Network.
Ww logo
220x220 1371577999193 blocksimage141