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The Bridal Collection

Thousand Oaks , CA

LOCATION

Thousand Oaks, CA 91360 US

PHONE

805-494-4888

WEBSITE

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Dress & Attire

REVIEWS

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4.1/5.0
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4.3/5.0
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Anonymous
Wedding:
Recently Married
0.9/5.0
If it were not for the fact that they had the dress that I was looking for I would not have purchased from this store. We were all less than impressed w/ this establishment. DO NOT expect your experience w/ this store to be like what you would experience in most bridal shops. Even David's Bridal treated us more professionally & made us feel like we were in better hands. Firstly, you are told you can ONLY try on a MAX of 5 dresses here. Even if you find a 6th one that you think could possibly be THE ONE, you are asked, "which one do you want to eliminate from your room to try on?" Secondly, you are placed, BY YOURSELF, in the dressing room & told to get into the dress & come out when you're done. If you haven't tried on bridal gowns before, let me tell you, this is one of the most intimidating and daunting tasks to undertake by yourself. Every other shop I have been in had a personal attendant enter the dressing room with me to physically help me get into the dresses. There are so many strings, zippers & buttons, a girl new to this whole wedding thing wouldn’t know what to do with. Lastly, I was told the sash that I was trying on with my wedding gown was included in the price that they quoted. FALSE! They rung my dress up, charged me for it & then when I asked about the sash they proceeded to ring me up AGAIN. The sash alone was going to be 1/3 the cost of the dress, which I ended up passing on. Instead I went online and found the EXACT sash at David's Bridal for $19.99 with an additional 20% off. If you are looking for a memorable, happy, exciting experience like you see in movies, or like the experience your mom, your best friend or your sister had DO NOT GO HERE. This is the one regret I have. I did not get the experience that I had always been excited for & dreaming of since I was little. Oh & I just found my EXACT dress online, made to order, for $499 when this store charged me $1700.
If it were not for the fact that they had the dress that I was looking for I would not have purchased from this store. We Read more...
If it were not for the fact that they had the dress that I was looking for I would not have purchased from this store. We were all less than impressed w/ this establishment. DO NOT expect your experience w/ this store to be like what you would experience in most bridal shops. Even David's Bridal treated us more professionally & made us feel like we were in better hands. Firstly, you are told you can ONLY try on a MAX of 5 dresses here. Even if you find a 6th one that you think could possibly be THE ONE, you are asked, "which one do you want to eliminate from your room to try on?" Secondly, you are placed, BY YOURSELF, in the dressing room & told to get into the dress & come out when you're done. If you haven't tried on bridal gowns before, let me tell you, this is one of the most intimidating and daunting tasks to undertake by yourself. Every other shop I have been in had a personal attendant enter the dressing room with me to physically help me get into the dresses. There are so many strings, zippers & buttons, a girl new to this whole wedding thing wouldn’t know what to do with. Lastly, I was told the sash that I was trying on with my wedding gown was included in the price that they quoted. FALSE! They rung my dress up, charged me for it & then when I asked about the sash they proceeded to ring me up AGAIN. The sash alone was going to be 1/3 the cost of the dress, which I ended up passing on. Instead I went online and found the EXACT sash at David's Bridal for $19.99 with an additional 20% off. If you are looking for a memorable, happy, exciting experience like you see in movies, or like the experience your mom, your best friend or your sister had DO NOT GO HERE. This is the one regret I have. I did not get the experience that I had always been excited for & dreaming of since I was little. Oh & I just found my EXACT dress online, made to order, for $499 when this store charged me $1700. Read less
Services Used: Dress & Attire
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Rachel
Wedding:
5/28/2016
0.5/5.0
If I could give The Bridal Collection zero stars, I would. We fell in love with a Bari Jay bridesmaids dress, and ended up ordering all the dresses but one from this shop. We were told we had to rush them and that would get them there in six weeks, the owner then told us the rush would get them there in four months...which is what the salesgirl told us was standard delivery times. So we paid for the rush, and they came three weeks before the wedding, several with rips and tears. My sister, who ordered hers from a different bridal shop up north, did not pay for a rush, ordered hers two weeks after the rest of the girls, and got hers two weeks before them. AKA the rush from The Bridal Collection was just a rip off, and nothing but. The service at The Bridal Collection is HORRIBLE. They were rude and acted like we were annoying them by ordering these dresses. They also insulted some of the girls weights. Really unbelievable. I really wish we had gone elsewhere and not supported this business.

I feel I have to add that during this time, a friend was also getting married and ordered her bridal gown from this shop. A few weeks before her wedding they called her to say that the dress came in, and they ordered the wrong dress. Basically every bride's worst nightmare. This shop is overpriced and has horrible service. Gorgeous dresses, but not worth the risk. Don't go here. Ever.
If I could give The Bridal Collection zero stars, I would. We fell in love with a Bari Jay bridesmaids dress, and ended up Read more...
If I could give The Bridal Collection zero stars, I would. We fell in love with a Bari Jay bridesmaids dress, and ended up ordering all the dresses but one from this shop. We were told we had to rush them and that would get them there in six weeks, the owner then told us the rush would get them there in four months...which is what the salesgirl told us was standard delivery times. So we paid for the rush, and they came three weeks before the wedding, several with rips and tears. My sister, who ordered hers from a different bridal shop up north, did not pay for a rush, ordered hers two weeks after the rest of the girls, and got hers two weeks before them. AKA the rush from The Bridal Collection was just a rip off, and nothing but. The service at The Bridal Collection is HORRIBLE. They were rude and acted like we were annoying them by ordering these dresses. They also insulted some of the girls weights. Really unbelievable. I really wish we had gone elsewhere and not supported this business.

I feel I have to add that during this time, a friend was also getting married and ordered her bridal gown from this shop. A few weeks before her wedding they called her to say that the dress came in, and they ordered the wrong dress. Basically every bride's worst nightmare. This shop is overpriced and has horrible service. Gorgeous dresses, but not worth the risk. Don't go here. Ever. Read less
Services Used: Dress & Attire
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Jenna
Wedding:
10/18/2014
5.0/5.0
The owner and his wife were so lovely to me. They helped me find the perfect dress and veil, and even cried along with my mom when I found my dress!
The owner and his wife were so lovely to me. They helped me find the perfect dress and veil, and even cried along with my Read more...
The owner and his wife were so lovely to me. They helped me find the perfect dress and veil, and even cried along with my mom when I found my dress! Read less
Services Used: Dress & Attire
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Amber
Wedding:
9/13/2014
5.0/5.0
I went to so many dress shops and I finally found the one here. They made me feel so special and comfortable. Such wonderful people work here and I shed happy tears once I found my dress!
I went to so many dress shops and I finally found the one here. They made me feel so special and comfortable. Such Read more...
I went to so many dress shops and I finally found the one here. They made me feel so special and comfortable. Such wonderful people work here and I shed happy tears once I found my dress! Read less
Services Used: Dress & Attire
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Private User
Wedding:
6/28/2014
5.0/5.0
I just recently went to the Bridal Collection and had a WONDERFUL EXPERIENCE!!!!!!!! The staff was extremely helpful and friendly. Through my personal experience, I would definitely recommend any bride-to-be's to shop here. They have a huge selection and really listened to what my preferences were. The first dress I tried on, I ended up buying. I will be recommending this shop to anyone who is currently looking for a dress! Thanks Bridal Collection!
I just recently went to the Bridal Collection and had a WONDERFUL EXPERIENCE!!!!!!!! The staff was extremely helpful and Read more...
I just recently went to the Bridal Collection and had a WONDERFUL EXPERIENCE!!!!!!!! The staff was extremely helpful and friendly. Through my personal experience, I would definitely recommend any bride-to-be's to shop here. They have a huge selection and really listened to what my preferences were. The first dress I tried on, I ended up buying. I will be recommending this shop to anyone who is currently looking for a dress! Thanks Bridal Collection! Read less
Services Used: Dress & Attire
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Heidi
Wedding:
6/1/2014
0.0/5.0
Brides stay away. My experience with this store ended with the cops being called. I am getting married on June 1st. I went in to get my wedding dress in mid December. I paid for a rush order so I would get my dress in April. I called the first part of April to see if my dress had come in so I could pick it up. I went to get my dress but to my horror when they brought it out it was the wrong dress. Of course I was upset! After the owner running around the store trying to figure out what to do and making phone calls, he told me my dress would be in on MAY 1st! I stormed out so upset that I would not have my dress until a month before my wedding! The owner did call me and asked me what he could do to make it better. I told him that he can give me back the money for the rush order. He agreed and I told him I would see him on May 1st.

Well... It is now May first! I walked in the store and the owner didn't even remember who I was. Then he proceeded to tell me that the dress will be in on May 10th. As one could imagine I was so angry! He couldn't understand why I was so angry. He said "It is not like I killed one of your family members. I am not a murder". Yes that is what he said! I said I would like my money back and to pick out a dress from his store. He wasn't happy with that. So he decided to go help another costumer. My friend that I brought told him he has a few more minutes to help them out and then he needs to deal with us.
Now this is where is gets crazy. The owner spun around and at the top of his lungs he said " Get the f**k out of my store! Get the f**kout of my store. I didn't murder anyone! Get the f**k out of my store. I am calling the cops!" I said if you don't I will. He was banging his fists on the counter at that time. I am still shaking! The cops came and I ended up getting my money back.
Brides stay away. My experience with this store ended with the cops being called. I am getting married on June 1st. I went Read more...
Brides stay away. My experience with this store ended with the cops being called. I am getting married on June 1st. I went in to get my wedding dress in mid December. I paid for a rush order so I would get my dress in April. I called the first part of April to see if my dress had come in so I could pick it up. I went to get my dress but to my horror when they brought it out it was the wrong dress. Of course I was upset! After the owner running around the store trying to figure out what to do and making phone calls, he told me my dress would be in on MAY 1st! I stormed out so upset that I would not have my dress until a month before my wedding! The owner did call me and asked me what he could do to make it better. I told him that he can give me back the money for the rush order. He agreed and I told him I would see him on May 1st.

Well... It is now May first! I walked in the store and the owner didn't even remember who I was. Then he proceeded to tell me that the dress will be in on May 10th. As one could imagine I was so angry! He couldn't understand why I was so angry. He said "It is not like I killed one of your family members. I am not a murder". Yes that is what he said! I said I would like my money back and to pick out a dress from his store. He wasn't happy with that. So he decided to go help another costumer. My friend that I brought told him he has a few more minutes to help them out and then he needs to deal with us.
Now this is where is gets crazy. The owner spun around and at the top of his lungs he said " Get the f**k out of my store! Get the f**kout of my store. I didn't murder anyone! Get the f**k out of my store. I am calling the cops!" I said if you don't I will. He was banging his fists on the counter at that time. I am still shaking! The cops came and I ended up getting my money back. Read less
Services Used: Dress & Attire
Wwnetwork 128
gabriellesbridalatelier
Wedding:
10/21/2013
5.0/5.0
Finding my dress was so easy with the help of Briana. She was so patient and let me try on my dress many times before I picked the right one. My dress came a month early and I couldn't be more excited! This was the first time I shopped at for a dress and I would definitely recommend the Bridal Collection to anyone. The attention and detail they gave me on my appointment made me really enjoy the experience of dress shopping. Thank you!!!
Finding my dress was so easy with the help of Briana. She was so patient and let me try on my dress many times before I Read more...
Finding my dress was so easy with the help of Briana. She was so patient and let me try on my dress many times before I picked the right one. My dress came a month early and I couldn't be more excited! This was the first time I shopped at for a dress and I would definitely recommend the Bridal Collection to anyone. The attention and detail they gave me on my appointment made me really enjoy the experience of dress shopping. Thank you!!! Read less
Services Used: Dress & Attire
Wwnetwork 128
sanchen
Wedding:
9/25/2013
5.0/5.0
Make sure to be your own advocate and ask for what you want. They may be able to do it. Dress arrived several weeks prior to estimated delivery date
Make sure to be your own advocate and ask for what you want. They may be able to do it. Dress arrived several weeks prior Read more...
Make sure to be your own advocate and ask for what you want. They may be able to do it. Dress arrived several weeks prior to estimated delivery date Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
5.0/5.0
Unique models from designers. Veronica Guzman help me to find my wedding dress. She was very kind, with her advices and recommendations.
Unique models from designers. Veronica Guzman help me to find my wedding dress. She was very kind, with her advices and Read more...
Unique models from designers. Veronica Guzman help me to find my wedding dress. She was very kind, with her advices and recommendations. Read less
Services Used: Dress & Attire
Wwnetwork 128
Anonymous
Wedding:
2+ years ago
5.0/5.0
I love th store. I am very pleased with my dress. It was the first store I walked in and first dress.
I love th store. I am very pleased with my dress. It was the first store I walked in and first dress.
I love th store. I am very pleased with my dress. It was the first store I walked in and first dress. Read less
Services Used: Band, Dress & Attire
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