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The Carlisle

Lombard , IL
CONTACT US
CONTACT US

LOCATION

435 E Butterfield Road
Lombard, IL 60148 US (map)

PHONE

630-960-0210

WEBSITE

View website
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ABOUT US

Allow us the pleasure of hosting your next festivity. Whether it is your wedding reception, a company meeting or other special event, The Carlisle maintains over three decades of... Read more
Allow us the pleasure of hosting your next festivity. Whether it is your wedding reception, a company meeting or other special event, The Carlisle maintains over three decades of experience in skillfully planning and flawlessly executing a variety of special occasions. The Carlisle has set the standard in menu design and impeccable service earning countless accolades along the way. We are the premier Chicagoland reception location encompassing over 25,000 square feet of freestanding building just 20 miles from downtown Chicago. Our newly fully remodeled facility will exceed your greatest expectations, bringing in many modern elements while still maintaining the classic charm and elegance that is The Carlisle. Read less
Wedding Venue

PHOTOS

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INFO FOR WEDDING VENUE

What is the minimum number of guests required to book your venue?
100
How many event spaces or rooms does your venue offer?
3
Describe your venue:
Banquet Hall
Describe the style of your venue
Classic
What kind of settings are available?
Indoor
Which of the following wedding events does your venue service?
Reception
What is the maximum capacity of your venue?
800
What event services do you offer?
Catering / Bar, Event Planning, Outside Vendors OK
What bar services do you provide?
Cash Bar, Premium Liquor
What transportation and access is available?
Parking

REVIEWS

4.4
out of 5.0
4.4/5.0
4.3/5.0
4.4/5.0
4.4/5.0
4.4/5.0
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Anonymous
Wedding:
Recently Married
0.5/5.0
Bad staff, when you asked them a question they looked like they didn't even understand you! Especially the old guy looking after the wedding. The food tasted like your typical banquet food and no elegant presentation on the plate (I just got married myself but at a beautiful venue). The plates looked like they bought them at Cheap-Dishes-R-Us and the napkins were old looking and color faded. Even the glasses were all spotty and my friend's wine glass had lipstick on it! Oh AND the best part, we found a gnat in our friend's water glass! Bonus for her!
When you walked into the place it smelled like somebody took a dump in the lobby and the smell stayed all night! The bathrooms looked like they didn't get attended to all night. We even went to the office and told a heavy-set woman (who looked like she should be working at a body shop instead) that the bathrooms were dirty and she said "oh I will have somebody take care of it" which she never did. There was no toilet paper, paper towel everywhere , and slippery floors.
It sure didn't taste like Absolut and the cheap wine at the tables during dinner.
There was no place to take nice pictures! Oh wait, the small fountain in front of the building. That's it, that's all, elegance? Not really. With all the other beautiful venues available with beautiful outdoor space to take pictures why would you even book a place like this?
To us, it seemed as though the walls were very thin and you can hear the other wedding. When the Bestman, Maid-of-Honor, and Father of the Bride were saying their speeches you couldn't even hear them! All you heard was the other wedding's bridal party being announced! The noise coming from the kitchen, to me, was unacceptable and very distracting.
If you want to impress your family and friends, in my opinion, I wouldn't book this place.
If you are going to have a wedding here, in my opinion, AVOID!
THIS IS FROM A GUEST'S POINT OF VIEW!
Bad staff, when you asked them a question they looked like they didn't even understand you! Especially the old guy looking Read more...
Bad staff, when you asked them a question they looked like they didn't even understand you! Especially the old guy looking after the wedding. The food tasted like your typical banquet food and no elegant presentation on the plate (I just got married myself but at a beautiful venue). The plates looked like they bought them at Cheap-Dishes-R-Us and the napkins were old looking and color faded. Even the glasses were all spotty and my friend's wine glass had lipstick on it! Oh AND the best part, we found a gnat in our friend's water glass! Bonus for her!
When you walked into the place it smelled like somebody took a dump in the lobby and the smell stayed all night! The bathrooms looked like they didn't get attended to all night. We even went to the office and told a heavy-set woman (who looked like she should be working at a body shop instead) that the bathrooms were dirty and she said "oh I will have somebody take care of it" which she never did. There was no toilet paper, paper towel everywhere , and slippery floors.
It sure didn't taste like Absolut and the cheap wine at the tables during dinner.
There was no place to take nice pictures! Oh wait, the small fountain in front of the building. That's it, that's all, elegance? Not really. With all the other beautiful venues available with beautiful outdoor space to take pictures why would you even book a place like this?
To us, it seemed as though the walls were very thin and you can hear the other wedding. When the Bestman, Maid-of-Honor, and Father of the Bride were saying their speeches you couldn't even hear them! All you heard was the other wedding's bridal party being announced! The noise coming from the kitchen, to me, was unacceptable and very distracting.
If you want to impress your family and friends, in my opinion, I wouldn't book this place.
If you are going to have a wedding here, in my opinion, AVOID!
THIS IS FROM A GUEST'S POINT OF VIEW! Read less
Services Used: Wedding Venue
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Lisa
Wedding:
7/24/2015
5.0/5.0
My new husband and I just had our wedding at the Carlisle on Friday, and we could not be happier with our experience. From the beginning of our search process, the staff at the Carlisle (primarily Stephanie and Maureen) were kind, helpful, and timely in getting back to me. From the time we booked them, I must have sent Stephanie close to 50 emails with all sorts of questions, and she was always kind and incredibly thorough with her responses. Another great thing about the Carlisle is that they were extremely flexible and generous with the contract. There were some aspects of different packages that we loved, some that we didn't love, but Stephanie and Maureen worked with us to be sure that the package we decided on (from the appetizers to the food to the liquor to the chair covers) was exactly perfect for our vision. As the wedding date got closer, and with SO many other things to worry about the day of, I knew that the reception hall was in good hands. We had a very large wedding (250+ people), so we had two of the three rooms, and it looked absolutely stunning. Even though I wasn't there to actually set everything up, the Carlisle staff took care of everything, and when we walked in the doors, EVERYTHING was executed exactly as we wanted it to be (things like our place cards, card table, grandparents' photo table, table numbers, favors, etc). As the night went on, the whole staff was attentive to our needs. The bartenders (we had two bars set up because of the size of the wedding) were fabulous, and many of our friends told us how generous they were with the drinks they were making. The biggest and most common compliment we got throughout the night was how delicious the food was. It was SO GOOD. We had the minestrone soup, Carlisle salad, chicken, steak, garlic mashed potatoes, green beans with red peppers, and hot fudge sundaes, and all of the guests were raving about everything. The night was everything we hoped it'd be and more. Thanks, Carlisle!!
My new husband and I just had our wedding at the Carlisle on Friday, and we could not be happier with our experience. From Read more...
My new husband and I just had our wedding at the Carlisle on Friday, and we could not be happier with our experience. From the beginning of our search process, the staff at the Carlisle (primarily Stephanie and Maureen) were kind, helpful, and timely in getting back to me. From the time we booked them, I must have sent Stephanie close to 50 emails with all sorts of questions, and she was always kind and incredibly thorough with her responses. Another great thing about the Carlisle is that they were extremely flexible and generous with the contract. There were some aspects of different packages that we loved, some that we didn't love, but Stephanie and Maureen worked with us to be sure that the package we decided on (from the appetizers to the food to the liquor to the chair covers) was exactly perfect for our vision. As the wedding date got closer, and with SO many other things to worry about the day of, I knew that the reception hall was in good hands. We had a very large wedding (250+ people), so we had two of the three rooms, and it looked absolutely stunning. Even though I wasn't there to actually set everything up, the Carlisle staff took care of everything, and when we walked in the doors, EVERYTHING was executed exactly as we wanted it to be (things like our place cards, card table, grandparents' photo table, table numbers, favors, etc). As the night went on, the whole staff was attentive to our needs. The bartenders (we had two bars set up because of the size of the wedding) were fabulous, and many of our friends told us how generous they were with the drinks they were making. The biggest and most common compliment we got throughout the night was how delicious the food was. It was SO GOOD. We had the minestrone soup, Carlisle salad, chicken, steak, garlic mashed potatoes, green beans with red peppers, and hot fudge sundaes, and all of the guests were raving about everything. The night was everything we hoped it'd be and more. Thanks, Carlisle!! Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
Recently Married
0.5/5.0
When we first took a tour at Carlisle it sounded so wonderful all their promises that never came to play. You are told you will stay with the same Event Coordinator throughout the process, BUT no that didn't happen. And when you call to try to talk to someone about your wedding you would leave a message and NEVER get a call back so then you had to call again and again. The wedding planning support is NOT there! The sales office seems short staffed or they don't know what they are doing.
Boy, they sure were nice and helpful to get you to sign, and then you do, and it is all down hill from there.
Our tasting of the food was a nightmare. When we asked for a cake tasting the ordering got all screwed up because when we went to pick up our cake, it wasn't there, they said nobody ordered it! Miscommunication at its finest!
As I read the other reviews, when we first toured the place we didn't smell the horrific odor that we had the pleasure to experience the night of our reception! We asked one of the waitstaff what the smell was because we were in the Butterfield room and the stench lingered over into our room! The waitstaff said that the smell always happens on the weekends when the place is busy, something about the sewers!
And if anyone does book this place MAKE SURE you are the last one to get your wedding party announced because we were the first wedding to be announced and then when the wedding next to us was announced we could hear their LOUD music and DJ announcing them and it RUINED our wedding speeches. I was so upset I almost started to cry! This is the time you need quiet and we had some DJ yelling out names and music on full blast! And of course, nobody their to monitor it or fix the problem.
When you are out in the front main entrance all you see is guests smoking, smell of smoke, cigarette butts, empty glasses, and beer bottles. It looked like the outside of a Frat House! CLASSLESS!
From our experience, drive-by and keep going!
When we first took a tour at Carlisle it sounded so wonderful all their promises that never came to play. You are told you Read more...
When we first took a tour at Carlisle it sounded so wonderful all their promises that never came to play. You are told you will stay with the same Event Coordinator throughout the process, BUT no that didn't happen. And when you call to try to talk to someone about your wedding you would leave a message and NEVER get a call back so then you had to call again and again. The wedding planning support is NOT there! The sales office seems short staffed or they don't know what they are doing.
Boy, they sure were nice and helpful to get you to sign, and then you do, and it is all down hill from there.
Our tasting of the food was a nightmare. When we asked for a cake tasting the ordering got all screwed up because when we went to pick up our cake, it wasn't there, they said nobody ordered it! Miscommunication at its finest!
As I read the other reviews, when we first toured the place we didn't smell the horrific odor that we had the pleasure to experience the night of our reception! We asked one of the waitstaff what the smell was because we were in the Butterfield room and the stench lingered over into our room! The waitstaff said that the smell always happens on the weekends when the place is busy, something about the sewers!
And if anyone does book this place MAKE SURE you are the last one to get your wedding party announced because we were the first wedding to be announced and then when the wedding next to us was announced we could hear their LOUD music and DJ announcing them and it RUINED our wedding speeches. I was so upset I almost started to cry! This is the time you need quiet and we had some DJ yelling out names and music on full blast! And of course, nobody their to monitor it or fix the problem.
When you are out in the front main entrance all you see is guests smoking, smell of smoke, cigarette butts, empty glasses, and beer bottles. It looked like the outside of a Frat House! CLASSLESS!
From our experience, drive-by and keep going! Read less
Services Used: Wedding Venue
Default vendor profile pic
Anonymous
Wedding:
Recently Married
1.0/5.0
I had my wedding here and it was quite disappointing to say the least. The planning process was a joke because when we signed the contract we were told that we would stay with one Event Coordinator which I loved, but they lied. We got pushed to different Coordinators, even part time ones! How the heck am I going to successfully plan my wedding with a part-time coordinator. Especially the part-timer I worked with, Stephanie, seemed to care less. Then there is a coordinator, Maureen, who seems pissed off at the world and she can hardly walk so how the heck is she going to set up for my wedding. The only thing about her was that she was a push over when you complained! She gave us stuff for free (nothing major) which was nice BUT I would have rather had a nice coordinator that was not ready for retirement! When you don't stay with one coordinator things can slip through the cracks and that is exactly what happened!
Then the day of our wedding I was promised a hostess to run our wedding. Well, they lied again. I got an 80 year old MAN that ran our wedding. We hardly saw him and our timing for things were off. I was told the hostess would keep us stay on track and that never happened. We had to line up ourselves with the help of our DJ for our entrance of the wedding party and then it took forever for food to come out. I really don't even think he knew what was going on. No offense to older people but that man should be retired not running weddings!
The wait staff could hardly speak any English and their uniforms looked like they ran through a mud pit and had never seen an iron! And most of them their uniforms didn't even fit, too small. They must not care if their wait staff's appearance is sloppy. The amount of money we paid you would think the wait staff would look presentable, but they didn't. It was embarrassing.
Then they promised us centerpieces and used only one rose.
There is so many venues out there! Do your homework and don't settle!
I had my wedding here and it was quite disappointing to say the least. The planning process was a joke because when we Read more...
I had my wedding here and it was quite disappointing to say the least. The planning process was a joke because when we signed the contract we were told that we would stay with one Event Coordinator which I loved, but they lied. We got pushed to different Coordinators, even part time ones! How the heck am I going to successfully plan my wedding with a part-time coordinator. Especially the part-timer I worked with, Stephanie, seemed to care less. Then there is a coordinator, Maureen, who seems pissed off at the world and she can hardly walk so how the heck is she going to set up for my wedding. The only thing about her was that she was a push over when you complained! She gave us stuff for free (nothing major) which was nice BUT I would have rather had a nice coordinator that was not ready for retirement! When you don't stay with one coordinator things can slip through the cracks and that is exactly what happened!
Then the day of our wedding I was promised a hostess to run our wedding. Well, they lied again. I got an 80 year old MAN that ran our wedding. We hardly saw him and our timing for things were off. I was told the hostess would keep us stay on track and that never happened. We had to line up ourselves with the help of our DJ for our entrance of the wedding party and then it took forever for food to come out. I really don't even think he knew what was going on. No offense to older people but that man should be retired not running weddings!
The wait staff could hardly speak any English and their uniforms looked like they ran through a mud pit and had never seen an iron! And most of them their uniforms didn't even fit, too small. They must not care if their wait staff's appearance is sloppy. The amount of money we paid you would think the wait staff would look presentable, but they didn't. It was embarrassing.
Then they promised us centerpieces and used only one rose.
There is so many venues out there! Do your homework and don't settle! Read less
Services Used: Wedding Venue
Default vendor profile pic
Anonymous
Wedding:
Recently Married
0.5/5.0
My wife reviewed and now it is my turn. I am so angry after all the negative things I am still hearing from our guests. In my opinion, RUN DON"T WALK RUN! My opinion, what they promise you they wont deliver the day of your wedding. Management is horrific. Sales Department is a nightmare! We were pushed around by so many other women it was confusing and frustrating, Especially Maureen she seemed like she was pissed at the world! And to try to get a phone call back from her was nearly impossible! Then we worked with a part-timer! What venue has part-timers work there when planning events! And as far as her there are no words, careless! The dinner plates and silverware I expected to be nice, NO, they were used from the 80's! If you do go there make sure they show you what they serve the day of your wedding. My plates and silverware are nicer at home! And the burgundy banquet chairs horrible. Didn't they remodel recently and then they don't spend the money on getting new banquet chairs! Great job, pass the expense to your clients to cover them up or replace them.
Oh our "hostess" was an 80 year old man! Yes an 80 year old man! I didn't think he was going to make it through the evening! That is the hostess we were promised! Our Martini luge was a joke all our guests complained the vodka tasted cheap! Isn't against the law to pour cheap vodka into premium bottles! In my opinion, that is what they might do.
If anything happened that night all we got was "we will take care of it" and never did! Best part was the sewer smell when you walked through the front doors. Welcome guests...somebody just pooped in our lobby!
The carpeting...get new carpeting or have a company come in and clean it!
In my opinion, I wouldn't leave your belongings in the bridal suite, bathroom is shared and doesn't lock! Easy access to your room.
In my opinion, we had high hopes for that day and nothing was delivered of what was promised to us.
Again.....RUN DON"T WALK RUN!
My wife reviewed and now it is my turn. I am so angry after all the negative things I am still hearing from our guests. In Read more...
My wife reviewed and now it is my turn. I am so angry after all the negative things I am still hearing from our guests. In my opinion, RUN DON"T WALK RUN! My opinion, what they promise you they wont deliver the day of your wedding. Management is horrific. Sales Department is a nightmare! We were pushed around by so many other women it was confusing and frustrating, Especially Maureen she seemed like she was pissed at the world! And to try to get a phone call back from her was nearly impossible! Then we worked with a part-timer! What venue has part-timers work there when planning events! And as far as her there are no words, careless! The dinner plates and silverware I expected to be nice, NO, they were used from the 80's! If you do go there make sure they show you what they serve the day of your wedding. My plates and silverware are nicer at home! And the burgundy banquet chairs horrible. Didn't they remodel recently and then they don't spend the money on getting new banquet chairs! Great job, pass the expense to your clients to cover them up or replace them.
Oh our "hostess" was an 80 year old man! Yes an 80 year old man! I didn't think he was going to make it through the evening! That is the hostess we were promised! Our Martini luge was a joke all our guests complained the vodka tasted cheap! Isn't against the law to pour cheap vodka into premium bottles! In my opinion, that is what they might do.
If anything happened that night all we got was "we will take care of it" and never did! Best part was the sewer smell when you walked through the front doors. Welcome guests...somebody just pooped in our lobby!
The carpeting...get new carpeting or have a company come in and clean it!
In my opinion, I wouldn't leave your belongings in the bridal suite, bathroom is shared and doesn't lock! Easy access to your room.
In my opinion, we had high hopes for that day and nothing was delivered of what was promised to us.
Again.....RUN DON"T WALK RUN! Read less
Services Used: Wedding Venue
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Private User
Wedding:
5/9/2015
2.8/5.0
We were really impressed with the services offered by the Carlisle, so we booked the hall a year and a half in advance. Over the course of that year and half, we experienced awful customer service, which left us feeling incredibly dissatisfied. Our original wedding planner was let go, without our knowledge, & it took over a month for us to get in touch with our new wedding planner (who failed to reach out to us). Although nice, she was impossible to get a hold of, & almost never returned our phone calls. We left so many messages & were promised so many returned phone calls, yet never received them. My husband, inconveniently, had to go in there a few times to confront the staff face to face, just to get our questions or concerns addressed. We were told a week before our wedding the were unable to get that the wine we wanted to be served during dinner (that was written in as a part of our contract), mind you, they had a year and a half from the time we booked to do so. We dropped off our reception decor with instructions as to where and how we wanted it set up, yet the night of our wedding, it was not set up at all how we asked it to be. A big part of the dessert package that we paid for was missing at our reception, & although they have been contacted about that, as well as the refund for the people who did not show (which was also a part of our contract), we are 3 months out & still have yet to receive the reimbursement check, let alone even hear from them about the situation or status of the refund. We haven't even received an apology from their management staff. Although we were thoroughly impressed with the Carlisle and all they had to offer at first, it was truly a planning nightmare to work with them. And as a bride, it means the world to work with people who you know will have your back & make the planning process as smooth & easy for you as possible, since you have SO many other things to worry about. Unfortunately, I can not say that for the Carlisle.
We were really impressed with the services offered by the Carlisle, so we booked the hall a year and a half in advance. Read more...
We were really impressed with the services offered by the Carlisle, so we booked the hall a year and a half in advance. Over the course of that year and half, we experienced awful customer service, which left us feeling incredibly dissatisfied. Our original wedding planner was let go, without our knowledge, & it took over a month for us to get in touch with our new wedding planner (who failed to reach out to us). Although nice, she was impossible to get a hold of, & almost never returned our phone calls. We left so many messages & were promised so many returned phone calls, yet never received them. My husband, inconveniently, had to go in there a few times to confront the staff face to face, just to get our questions or concerns addressed. We were told a week before our wedding the were unable to get that the wine we wanted to be served during dinner (that was written in as a part of our contract), mind you, they had a year and a half from the time we booked to do so. We dropped off our reception decor with instructions as to where and how we wanted it set up, yet the night of our wedding, it was not set up at all how we asked it to be. A big part of the dessert package that we paid for was missing at our reception, & although they have been contacted about that, as well as the refund for the people who did not show (which was also a part of our contract), we are 3 months out & still have yet to receive the reimbursement check, let alone even hear from them about the situation or status of the refund. We haven't even received an apology from their management staff. Although we were thoroughly impressed with the Carlisle and all they had to offer at first, it was truly a planning nightmare to work with them. And as a bride, it means the world to work with people who you know will have your back & make the planning process as smooth & easy for you as possible, since you have SO many other things to worry about. Unfortunately, I can not say that for the Carlisle. Read less
Services Used: Wedding Venue
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Kimmy
Wedding:
4/18/2015
4.6/5.0
The Carlisle did a great job with putting together all our ideas for our wedding day! The food was amazing, the staff was friendly. I highly recommend working with Stephanie. She was so amazing with giving us everything we wanted and somehow making it work with out budget. She's very prompt and always can get in touch with. She was the main reason we didn't go somewhere else!
The Carlisle did a great job with putting together all our ideas for our wedding day! The food was amazing, the staff was Read more...
The Carlisle did a great job with putting together all our ideas for our wedding day! The food was amazing, the staff was friendly. I highly recommend working with Stephanie. She was so amazing with giving us everything we wanted and somehow making it work with out budget. She's very prompt and always can get in touch with. She was the main reason we didn't go somewhere else! Read less
Services Used: Wedding Venue
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Tience
Wedding:
3/20/2015
4.9/5.0
My wedding was March 20,2015. Stephanie and Maureen were absoutely amazing. These two ladies genuinely care about your special being unforgettable. Every moment was full of bliss..... I know theres no such thing as perfect but my wedding came so close to perfect it was like a fairytale. I received so many compliments on the food and quality of service. Thank-You Carlisle for exceeding our expectations
My wedding was March 20,2015. Stephanie and Maureen were absoutely amazing. These two ladies genuinely care about your Read more...
My wedding was March 20,2015. Stephanie and Maureen were absoutely amazing. These two ladies genuinely care about your special being unforgettable. Every moment was full of bliss..... I know theres no such thing as perfect but my wedding came so close to perfect it was like a fairytale. I received so many compliments on the food and quality of service. Thank-You Carlisle for exceeding our expectations Read less
Services Used: Wedding Venue
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Jennifer
Wedding:
10/18/2014
5.0/5.0
The Carlisle was great! We were able to accommodate our guests with all the food and sweets they could want. The facility was clean and organized. Everything moved nicely and it was smooth sailing all evening. The Carlisle is definitely a great place for a wedding.
The Carlisle was great! We were able to accommodate our guests with all the food and sweets they could want. The facility Read more...
The Carlisle was great! We were able to accommodate our guests with all the food and sweets they could want. The facility was clean and organized. Everything moved nicely and it was smooth sailing all evening. The Carlisle is definitely a great place for a wedding. Read less
Services Used: Wedding Venue
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Stacy
Wedding:
8/2/2014
5.0/5.0
The Carlisle was a a perfect choice for our wedding. Kris was amazing to work with very flexible and knowledgable. She added so many little touches that just made the room look stunning. The food was excellent! Everything was over the top and just enchanting.
The Carlisle was a a perfect choice for our wedding. Kris was amazing to work with very flexible and knowledgable. She Read more...
The Carlisle was a a perfect choice for our wedding. Kris was amazing to work with very flexible and knowledgable. She added so many little touches that just made the room look stunning. The food was excellent! Everything was over the top and just enchanting. Read less
Services Used: Wedding Venue

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435 E Butterfield Road, Lombard, IL 60148 See On Map
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