The Chapel at The Preserve

Sevierville , TN


3031 Hickory Lodge Drive
Sevierville, TN US 37862 (map)




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We got married at this beautiful chapel, everything went perfectly! I just wish the dvd was higher quality.
Services Used: Wedding Venue
1+ year ago
My daughter and her husband just got married at The Preserve. The staff was fantastic. I do meeting planning, so I know the questions to ask and what to expect. They toured several chapels in the area, but truly loved The Preserve. The view is amazing, and the chapel gives you the true experience of a wedding with a intimate feel of a church. The minister's words were meaningful and touching. We felt that all our needs were met and the staff went above and beyond for us. I scheduled a cake tasting (which was fun and got them into the mood of the upcoming event) Their cake was beautiful and exactly want she had asked for. A family member is a baker and had offered to make a cake for her, this family member commented on the cakes design and taste...excellent! My daughter wanted specific flowers and they kept telling her that it is her big day and they would help her get anything she wanted. I felt that they kept in touch with us throughout the entire process (booked 10 months in advance). As we got down to the last 30 days, I felt like they were right on top of things, even little changes she made. I just can't say enough about how great this chapel is. The pictures captured the beauty of the day, the words the minister said were loving and moving, the chapel was clean and orderly. We had a great time doing the rehearsal, as other family offered ideas to my daughter, they kept control and made sure it was her day, and she got exactly what she wanted. I just can't say enough about how great this staff and the chapel is. Hope your day is just as fantastic!
Services Used: Wedding Cake, Flowers, Officiant, Photography, Wedding Planning, Transportation, Wedding Venue, Videography
FABULOUS view and low key reception for outdoors. Great time
Services Used: Wedding Venue
The chapel is beautiful. The Minister is Wonderful. The ceremony he provided was absolutely perfect. The words he said were so meaningful.
Planning the wedding over the phone and internet was very easy and the staff was very helpful
Robin was wonderful
The only negatives were the little details. The cake did not have the correct colors even though I confirmed the cake style and color twice before the wedding.
I would definitely recommend the Chapel, just double and triple check the small details such as the cake, flowers, etc
Services Used: Wedding Cake, Ceremony Music, Flowers, Officiant, Photography, Videography
The reception area was a bit dirty and unkept and no trash cans were brought up for the trash. The attendant when we checked in was more concerned with her cell phone. No one is available befor 3!
Services Used: Wedding Venue
Do NOT use this venue. They double booked our wedding and then refused to fix the problem. The staff and managers admitted that this happens periodically. They were rude, offensive and uncooperative.
They told us we HAD to change our wedding arrangements even though we had the announcements printed.

They then fraudulantly used my credit card to buy other people's pictures then demanded I show proof. Only when I told them I was going to turn them into the police they refunded it to my credit card. Now since we never resolved things they again accessed my credit card without my permission to put my down payment back violating the contract we have with them. My only recourse is to now sue them for violation of the written and signed contract.

These are lying crooked people that manage this venue. They will NOT honor any contract that you sign with them.
Do NOT give them your credit card information because they can not be trusted.
Services Used: Wedding Venue
We requested a package that included the ceremony, flowers, pictures and cake.
I chose this chapel because I was impressed with the credentials of their clergy staff, the presentation of the chapel and the view of the mountains for my pictures.
It was important to me that my wedding be authentic, spiritual and meaningful and I feel that I received this completely.
These folks were efficient, flexible, creative and extremely courteous.
We were moved along very quickly and felt a bit rushed but we understand the business of several weddings in one day.
My only complaint was that my cake and my flowers were not "exactly" what I had requested but they were nice and it did not ruin my experience at all.
Services Used: Wedding Venue
Gorgeous chapel, they hooked me up with excellent caterers, a minister, and everything ended up being posh and resonable. Gorgeous mountain top resort. My wedding was like a fairy tale.
Services Used: Wedding Cake, Flowers, Officiant, Photography, Wedding Planning, Rentals & Photobooths, Wedding Venue, Videography
I would not recommend this vendor to anyone although everything turned out beautifully everything before hand was a nightmare. I booked my reception site 6 months before my wedding date. Three months before my wedding a lady from the venue called me to inform me that the reception site had been double booked. They had the nerve to ask me after that if I could change my wedding date. What I couldn't believe is that they are in the wedding business and they should know that it's not that easy to change your wedding date especially 3 months before the big day. We came to an arrangement and they set aside a cabin at their resort for me to have my reception instead. It wasn't exactly what I wanted but it would have to do. They did offer a honeymoon cabin for us which was great but you will see later that it didn't turn that way. When we came to an agreement I decided it would be best to ask to have a contract written up so that we won't have anymore surprises. *Smart Idea*

The week of the wedding I decided to call the resort make sure everything was in order. I was then informed that the manager I had talked to that had made all of our arrangements no longer worked there so needless to say no one was aware of the situation. Thank goodness I had a contract written up. This saved my wedding.

The day of the wedding things were great until the cake arrived. I had specifically asked for a white 3 tiered cake and recieved a pink 3 tiered cake but what can you do when your wedding is in less than 4 hours? When it was time for us to go to the chapel to rehearse the staff would not let my wedding party in for some reason. I had maybe 5 min to rehearse and my husband wasn't even allowed to rehearse. The ceremony turned out beautiful though. After the wedding I had hired my own photographer to take formals afterwards. Well we were rushed out of the chapel because we were informed another wedding was about to take place. They should allow more time for each wedding instead of booking atleast 8 or more a day. The pastor was very rude afterwards as well.

The best part of the wedding is when my husband and I were off to our honeymoon cabin. We went to our cabin and found out that there was already another couple in the cabin. They had overbooked again. I was so upset by this. Thankfully, we were able to get a hold of someone from the resort so they were able to put us in another cabin. Thankfully I'm was not one of the bridezilla's and I was able to see the good things verse the bad but my point in writing all of this is to inform others to think before booking The Chapel at the Preserve.
Services Used: Wedding Cake, Officiant, Wedding Venue, Videography
everything went wonderfully
Services Used: Wedding Venue


3031 Hickory Lodge Drive, Sevierville, TN 37862 See On Map
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