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The Cheesecake Factory
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1 Review
Address:
Oak Brook, US
Categories:
 
 
 
3.6 
(4.0/5.0)
 
Quality of Service 
(3.0/5.0)
 
Responsiveness 
(3.0/5.0)
 
Professionalism 
(4.0/5.0)
 
Value 
(4.0/5.0)
 
Flexibility 
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130x130_sq_1257186165425-sands
Picklejuice124
Wedding:
10/10/2010
 
3.6 out of 5.0
I ordered 2 frozen/uncut cheesecakes (7" and 10") to put on cake stands for my small reception. When I went to pick them up, although there was no line, it took almost 15 minutes for them to get my cakes. Once at the front, the man checked the cakes and sent me on my way. Shame on me for not looking!!! The larger of the cheesecakes was infact already cut into slices, hardly what you want in photos!! When i called to ask why this happened the manager said that the large ones come pre-cut. I told him that was NOT explained to me, in fact I stressed NOT CUT for a wedding cake and the girl taking the order said okay or I would have chose to go a different route. Not that I wanted anything, nor would I have gone out of my way again to go back, but the offer to make good for this situation would have been nice!
Services Used: Wedding Cake
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