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The Coach House Bridal Salon

Waterdown , ON
CONTACT US
CONTACT US

LOCATION

299 Dundas St. E.
Waterdown, ON L0R 2H0 CA (map)

PHONE

905-689-8826

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.
Dress & Attire , Jewelry

INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Flower Girls, Mother of the Bride, Mother of the Groom
What accessories do you provide?
Garters, Hair Accessories, Jewelry, Veils

INFO FOR JEWELRY

What kind of jewelry do you offer?
Custom Accessories, Designer Accessories

REVIEWS

3.7
out of 5.0
3.7/5.0
3.6/5.0
3.7/5.0
3.6/5.0
3.7/5.0
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Anonymous
Wedding:
Recently Married
4.4/5.0
Coach House Bridal was a great stop for wedding dress shopping. They were very personable while we were there. They gave us tips on how to clean the wedding dress before and after use (I bought one off the rack). Excellent customer service and a gorgeous dress!
Coach House Bridal was a great stop for wedding dress shopping. They were very personable while we were there. They gave Read more...
Coach House Bridal was a great stop for wedding dress shopping. They were very personable while we were there. They gave us tips on how to clean the wedding dress before and after use (I bought one off the rack). Excellent customer service and a gorgeous dress! Read less
Services Used: Dress & Attire, Jewelry
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Heather
Wedding:
5/17/2014
5.0/5.0
The ladies at Coach House were such a pleasure to work with. I bought my wedding dress, and my girls all got their bridesmaid dresses there. Each visit they were so friendly and courteous, as well as very attentive to what we were looking for. Even with an emergency bridesmaid re-alteration a week before the wedding, they were extremely accommodating. Highly recommend to anyone needing a dress!
The ladies at Coach House were such a pleasure to work with. I bought my wedding dress, and my girls all got their Read more...
The ladies at Coach House were such a pleasure to work with. I bought my wedding dress, and my girls all got their bridesmaid dresses there. Each visit they were so friendly and courteous, as well as very attentive to what we were looking for. Even with an emergency bridesmaid re-alteration a week before the wedding, they were extremely accommodating. Highly recommend to anyone needing a dress! Read less
Services Used: Dress & Attire
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Charlotte
Wedding:
5/10/2014
3.7/5.0
I got my dress and bridesmaid dresses here. The service we received varied on different days, but we did get impression they were quite busy and never very focused on us. Our dresses were lovely, and reasonably priced, but we were all fitted too big and then charged a lot for alterations. The alterations were technically someone else they had a contract with, but I would advise anyone going to buy a dress there not to be talked into going much bigger than expected, and get another quote for alterations.
I got my dress and bridesmaid dresses here. The service we received varied on different days, but we did get impression Read more...
I got my dress and bridesmaid dresses here. The service we received varied on different days, but we did get impression they were quite busy and never very focused on us. Our dresses were lovely, and reasonably priced, but we were all fitted too big and then charged a lot for alterations. The alterations were technically someone else they had a contract with, but I would advise anyone going to buy a dress there not to be talked into going much bigger than expected, and get another quote for alterations. Read less
Services Used: Dress & Attire
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Natasha
Wedding:
8/24/2013
5.0/5.0
Very helpful! We got our bridesmaids dresses, wedding gown and mother of the bride dress from here. They have a wide selection of dresses and are wonderful people to work with.
Very helpful! We got our bridesmaids dresses, wedding gown and mother of the bride dress from here. They have a wide Read more...
Very helpful! We got our bridesmaids dresses, wedding gown and mother of the bride dress from here. They have a wide selection of dresses and are wonderful people to work with. Read less
Services Used: Dress & Attire, Jewelry
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Anonymous
Wedding:
1+ year ago
5.0/5.0
All of the ladies at the store were lovely the made me feel comfortable and good in my dress. The seamstress was excellent and fit my dress perfectly even thought I gained weight. When I picked up my dress it was perfectly steamed and the girls gave me tips and advice before I left. I had an excellent experience. Thanks ladies!!
All of the ladies at the store were lovely the made me feel comfortable and good in my dress. The seamstress was excellent Read more...
All of the ladies at the store were lovely the made me feel comfortable and good in my dress. The seamstress was excellent and fit my dress perfectly even thought I gained weight. When I picked up my dress it was perfectly steamed and the girls gave me tips and advice before I left. I had an excellent experience. Thanks ladies!! Read less
Services Used: Dress & Attire
Default vendor profile pic
Stefanie
Wedding:
8/3/2013
0.0/5.0
I was married in September 2012 and ordered and purchased bridesmaids' dresses from this salon. I was pleased with the prompt, attentive service. One of my bridesmaids is getting married in one week. I am a bridesmaid in her wedding and after having a great experience at the Coach House for my wedding, we purchased bridesmaids dresses for her wedding from the Coach House as well. Another bridesmaid and I were measured and paid deposits for our dresses on the same day. When the dresses finally arrived, we were told one of them was not ordered due to a mistake by one of the employees. Rather than owning up to the mistake and assuring the bride that they would do whatever it takes to get the bridesmaid dress (TWO WEEKS before the wedding), the salon employee was rude and condescending, and expected the bridesmaid to still pay for the balance owing on the dress and alterations. The bridesmaid and bride put her foot down and explained that the salon should at least cover the costs of the balance of the dress and alterations for our inconvenience, as they fully admitted it was their mistake. After speaking to several members of the wedding party, the salon employee was - and continues to be - rude and condescending to each of us. I am so disappointed in the stress they have caused to the bride merely a week away from her wedding. A small business is only as good as its recommendation and I cannot in good conscience recommended the Coach House Bridal Salon after this very unfortunate incident.
I was married in September 2012 and ordered and purchased bridesmaids' dresses from this salon. I was pleased with the Read more...
I was married in September 2012 and ordered and purchased bridesmaids' dresses from this salon. I was pleased with the prompt, attentive service. One of my bridesmaids is getting married in one week. I am a bridesmaid in her wedding and after having a great experience at the Coach House for my wedding, we purchased bridesmaids dresses for her wedding from the Coach House as well. Another bridesmaid and I were measured and paid deposits for our dresses on the same day. When the dresses finally arrived, we were told one of them was not ordered due to a mistake by one of the employees. Rather than owning up to the mistake and assuring the bride that they would do whatever it takes to get the bridesmaid dress (TWO WEEKS before the wedding), the salon employee was rude and condescending, and expected the bridesmaid to still pay for the balance owing on the dress and alterations. The bridesmaid and bride put her foot down and explained that the salon should at least cover the costs of the balance of the dress and alterations for our inconvenience, as they fully admitted it was their mistake. After speaking to several members of the wedding party, the salon employee was - and continues to be - rude and condescending to each of us. I am so disappointed in the stress they have caused to the bride merely a week away from her wedding. A small business is only as good as its recommendation and I cannot in good conscience recommended the Coach House Bridal Salon after this very unfortunate incident. Read less
Services Used: Dress & Attire
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Kathryn
Wedding:
12/30/2012
5.0/5.0
I really loved the service and atmosphere at The Coach House Bridal Salon. Everyone was very helpful and friendly.
I really loved the service and atmosphere at The Coach House Bridal Salon. Everyone was very helpful and friendly.
I really loved the service and atmosphere at The Coach House Bridal Salon. Everyone was very helpful and friendly. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
2+ years ago
3.9/5.0
I had an excellent experience here for my dress and jewellery selection!! I dealt with Catherine and she was fantastic. I spent many hours in there and always felt attended to! Some of the employees I caught on a bad day perhaps?
I had an excellent experience here for my dress and jewellery selection!! I dealt with Catherine and she was fantastic. I Read more...
I had an excellent experience here for my dress and jewellery selection!! I dealt with Catherine and she was fantastic. I spent many hours in there and always felt attended to! Some of the employees I caught on a bad day perhaps? Read less
Services Used: Dress & Attire, Jewelry
Default vendor profile pic
Alex
Wedding:
9/9/2011
5.0/5.0
Loved my dress from the Coach House!
The girls bridesmaid dresses came in fast and everything was right!
The girls their are friendly and helpful!
Loved my dress from the Coach House!
The girls bridesmaid dresses came in fast and everything was right!
The girls Read more...
Loved my dress from the Coach House!
The girls bridesmaid dresses came in fast and everything was right!
The girls their are friendly and helpful! Read less
Services Used: Dress & Attire
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Rachel
Wedding:
8/20/2011
0.0/5.0
My experience with The Coach House was a horrible one. I purchased a bridesmaids dress there, for $160 (plus tax). By the time my dress came in, my husband and I (who have been together for almost 10 years) had found out that we were expecting our first child and we were so excited! I was told by The Coach House that I must purchase $75 in extra fabric in order to convert my dress into a maternity dress and that the cost to do that was $115. In total, my $160 dress ended up costing $350 (plus tax). I picked up my dress (from the seamstresses house). When I got home I noticed that not only was the dress poorly constructed there were stains all over the dress resembling grease or oil stains. I took the dress back to the store the next day and spoke to the owner at the advice of another staff member there. Even the owner agreed it needed more work and the seamstress re-worked the dress. I was still not entirely happy with the fit but it was better than it had been. I was in the store for a total of about 3 hours the Thursday before the wedding, while some of the staff kept taking my dress to the back to get the stains out; unsuccessfully. I was told by one of the staff members “It’s not THAT noticeable” and that I “should try to avoid certain light”. When I commented that for the price of the dress I shouldn’t have to avoid certain light, her response to me was “IT’S NOT OUR FAULT YOU GOT PREGNANT”. I have never in my life been so insulted! It was totally uncalled for! I advised the owner of the entire situation and she refused to do anything and after I had left the store in tears, my husband was told “Well, the dress was ONLY $160…” It shouldn’t matter if it was $60, $160 or $560…a brand new dress should come without stains! I realize that I cannot make them give me a small refund and it’s not even about that. A request for a letter of apology from the woman who made me feel like “some teen who got knocked up in the back of some car on prom night” was made and I have a feeling I won’t see that as I haven’t yet. I will NEVER go back there again and unless you wanted to be treated like garbage, you shouldn’t either. The bridal party that I am a part of next June has taken there business elsewhere and I suggest you do the same. Unbelievable!
My experience with The Coach House was a horrible one. I purchased a bridesmaids dress there, for $160 (plus tax). By the Read more...
My experience with The Coach House was a horrible one. I purchased a bridesmaids dress there, for $160 (plus tax). By the time my dress came in, my husband and I (who have been together for almost 10 years) had found out that we were expecting our first child and we were so excited! I was told by The Coach House that I must purchase $75 in extra fabric in order to convert my dress into a maternity dress and that the cost to do that was $115. In total, my $160 dress ended up costing $350 (plus tax). I picked up my dress (from the seamstresses house). When I got home I noticed that not only was the dress poorly constructed there were stains all over the dress resembling grease or oil stains. I took the dress back to the store the next day and spoke to the owner at the advice of another staff member there. Even the owner agreed it needed more work and the seamstress re-worked the dress. I was still not entirely happy with the fit but it was better than it had been. I was in the store for a total of about 3 hours the Thursday before the wedding, while some of the staff kept taking my dress to the back to get the stains out; unsuccessfully. I was told by one of the staff members “It’s not THAT noticeable” and that I “should try to avoid certain light”. When I commented that for the price of the dress I shouldn’t have to avoid certain light, her response to me was “IT’S NOT OUR FAULT YOU GOT PREGNANT”. I have never in my life been so insulted! It was totally uncalled for! I advised the owner of the entire situation and she refused to do anything and after I had left the store in tears, my husband was told “Well, the dress was ONLY $160…” It shouldn’t matter if it was $60, $160 or $560…a brand new dress should come without stains! I realize that I cannot make them give me a small refund and it’s not even about that. A request for a letter of apology from the woman who made me feel like “some teen who got knocked up in the back of some car on prom night” was made and I have a feeling I won’t see that as I haven’t yet. I will NEVER go back there again and unless you wanted to be treated like garbage, you shouldn’t either. The bridal party that I am a part of next June has taken there business elsewhere and I suggest you do the same. Unbelievable! Read less
Services Used: Dress & Attire, Jewelry

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299 Dundas St. E., Waterdown, ON L0R 2H0 See On Map
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