Nophoto-130

The Coach House Bridal Salon

Waterdown , ON
CONTACT US
CONTACT US

LOCATION

299 Dundas St. E.
Waterdown, ON CA L0R 2H0 (map)

PHONE

905-689-8826

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.
Dress & Attire , Jewelry

INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Flower Girls, Mother of the Bride, Mother of the Groom
What accessories do you provide?
Garters, Hair Accessories, Jewelry, Veils

INFO FOR JEWELRY

What kind of jewelry do you offer?
Custom Accessories, Designer Accessories

REVIEWS

3.6
out of 5.0
3.6/5.0
3.5/5.0
3.6/5.0
3.5/5.0
3.6/5.0
Sort by
Default-vendor-profile-pic
Heather
Wedding:
5/17/2014
5.0/5.0
The ladies at Coach House were such a pleasure to work with. I bought my wedding dress, and my girls all got their bridesmaid dresses there. Each visit they were so friendly and courteous, as well as very attentive to what we were looking for. Even with an emergency bridesmaid re-alteration a week before the wedding, they were extremely accommodating. Highly recommend to anyone needing a dress!
Services Used: Dress & Attire
Default-vendor-profile-pic
Natasha
Wedding:
8/24/2013
5.0/5.0
Very helpful! We got our bridesmaids dresses, wedding gown and mother of the bride dress from here. They have a wide selection of dresses and are wonderful people to work with.
Services Used: Dress & Attire, Jewelry
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
5.0/5.0
All of the ladies at the store were lovely the made me feel comfortable and good in my dress. The seamstress was excellent and fit my dress perfectly even thought I gained weight. When I picked up my dress it was perfectly steamed and the girls gave me tips and advice before I left. I had an excellent experience. Thanks ladies!!
Services Used: Dress & Attire
Default-vendor-profile-pic
Stefanie
Wedding:
8/3/2013
0.0/5.0
I was married in September 2012 and ordered and purchased bridesmaids' dresses from this salon. I was pleased with the prompt, attentive service. One of my bridesmaids is getting married in one week. I am a bridesmaid in her wedding and after having a great experience at the Coach House for my wedding, we purchased bridesmaids dresses for her wedding from the Coach House as well. Another bridesmaid and I were measured and paid deposits for our dresses on the same day. When the dresses finally arrived, we were told one of them was not ordered due to a mistake by one of the employees. Rather than owning up to the mistake and assuring the bride that they would do whatever it takes to get the bridesmaid dress (TWO WEEKS before the wedding), the salon employee was rude and condescending, and expected the bridesmaid to still pay for the balance owing on the dress and alterations. The bridesmaid and bride put her foot down and explained that the salon should at least cover the costs of the balance of the dress and alterations for our inconvenience, as they fully admitted it was their mistake. After speaking to several members of the wedding party, the salon employee was - and continues to be - rude and condescending to each of us. I am so disappointed in the stress they have caused to the bride merely a week away from her wedding. A small business is only as good as its recommendation and I cannot in good conscience recommended the Coach House Bridal Salon after this very unfortunate incident.
Services Used: Dress & Attire
130x130_sq_1345500042600-kattravgetengagedjuly302012
Kathryn
Wedding:
12/30/2012
5.0/5.0
I really loved the service and atmosphere at The Coach House Bridal Salon. Everyone was very helpful and friendly.
Services Used: Dress & Attire
Default-vendor-profile-pic
Alex
Wedding:
9/9/2011
5.0/5.0
Loved my dress from the Coach House!
The girls bridesmaid dresses came in fast and everything was right!
The girls their are friendly and helpful!
Services Used: Dress & Attire
Wwnetwork-128
Rachel
Wedding:
8/20/2011
0.0/5.0
My experience with The Coach House was a horrible one. I purchased a bridesmaids dress there, for $160 (plus tax). By the time my dress came in, my husband and I (who have been together for almost 10 years) had found out that we were expecting our first child and we were so excited! I was told by The Coach House that I must purchase $75 in extra fabric in order to convert my dress into a maternity dress and that the cost to do that was $115. In total, my $160 dress ended up costing $350 (plus tax). I picked up my dress (from the seamstresses house). When I got home I noticed that not only was the dress poorly constructed there were stains all over the dress resembling grease or oil stains. I took the dress back to the store the next day and spoke to the owner at the advice of another staff member there. Even the owner agreed it needed more work and the seamstress re-worked the dress. I was still not entirely happy with the fit but it was better than it had been. I was in the store for a total of about 3 hours the Thursday before the wedding, while some of the staff kept taking my dress to the back to get the stains out; unsuccessfully. I was told by one of the staff members “It’s not THAT noticeable” and that I “should try to avoid certain light”. When I commented that for the price of the dress I shouldn’t have to avoid certain light, her response to me was “IT’S NOT OUR FAULT YOU GOT PREGNANT”. I have never in my life been so insulted! It was totally uncalled for! I advised the owner of the entire situation and she refused to do anything and after I had left the store in tears, my husband was told “Well, the dress was ONLY $160…” It shouldn’t matter if it was $60, $160 or $560…a brand new dress should come without stains! I realize that I cannot make them give me a small refund and it’s not even about that. A request for a letter of apology from the woman who made me feel like “some teen who got knocked up in the back of some car on prom night” was made and I have a feeling I won’t see that as I haven’t yet. I will NEVER go back there again and unless you wanted to be treated like garbage, you shouldn’t either. The bridal party that I am a part of next June has taken there business elsewhere and I suggest you do the same. Unbelievable!
Services Used: Dress & Attire, Jewelry
130x130_sq_1299687115756-staganddoe
julie
Wedding:
8/13/2011
4.0/5.0
very nice people. they are like family now!
Services Used: Dress & Attire
Default-vendor-profile-pic
Sheila
Wedding:
10/23/2010
4.8/5.0
Loved loved loved the Coach hosue.. had been having a really hard time finding my dress but the ladies who work in there are just absolutly wonderful and so understanding or a bride choosing that one special dress. Fittings were easy to work in to your busy wedding schedual as there hours are extended and have nights they are open later. The seamstress is a funny lady who makes you feel very comfortable and confident that you are getting your dress sized up the way you want it done. I asked for black buttons all down the back of my dress and they turned out just breathtaking... there work is fantastic, the staff is so friendly and the dress turns out just the way you want it! :)
Services Used: Dress & Attire
130x130_sq_1328672346495-ms177472
Michelle
Wedding:
9/17/2010
4.6/5.0
I had a wonderful experience with The Coach House. As a plus-size bride, I was treated horribly by several bridal shops in the Hamilton area. I couldn't find any samples to try on over a size 8 and my self-esteem was pretty much crushed. When I went to The Coach House I was expecting the same treatment. But then I walked in and met Catherine. She brought me several samples in my size and was so non-judgmental and supportive! She helped me find my dream dress :)

I found the store had really good selection, even in plus-size gowns. The staff were always friendly and organized. My dress came in really fast!

The store has a lovely, homey feel to it but can be chaotic on Saturdays - go on a weekday if you can. They tend to be a tad pricey (not couture but not bargain basement either!), though the quality of the lines they carry is worth it in my opinion. I found their on-site seamstress to be a bit expensive, but considering I have no point of reference it was probably pretty standard. She did a really fantastic job though. Some later hours would be a bonus for the store.

Overall, I would recommend this shop to any Hamilton area brides-to-be and will return there if I need any formal dresses in the future!
Services Used: Dress & Attire
Default-vendor-profile-pic
Laura
Wedding:
7/19/2008
0.9/5.0
I bought a bridesmaid dress at this store for my MOH's wedding. When we first started looking for dresses they were wonderful, very friendly and helpful, however when my dress arrived I was shocked to find they had ordered the dress in the wrong size (too small). The dress was altered but never fit properly and I always felt horrible after leaving the store.. I was very disappointed with the service I recieved at this store and would not recommend it to others.
Services Used: Dress & Attire
The Coach House Bridal Salon responded with the following comments:

Laura, please contact us so that we may further investigate this issue, as we have no recollection of the circumstance. Thanks kindly, Regards, The Coach House Bridal Salon
coachhousebridalsalon@bellnet.ca
905-689-8826

MAP

 
299 Dundas St. E., Waterdown, ON L0R 2H0 See On Map
Thanks for visiting the vendor listing for The Coach House Bridal Salon
Please let this vendor know that you found them on the WeddingWire Network.
Ww_logo
 
Nophoto-220