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The Crosby at Rancho Santa Fe

Rancho Santa Fe , CA
CONTACT US
CONTACT US

LOCATION

PO BOX 2504
Rancho Santa Fe, CA 92067 US (map)

PHONE

858-759-3846

WEBSITE

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ABOUT US

The Crosby at Rancho Santa Fe offers a Legacy of Sophistication and Style like no other. This private facilty offers exceptional cuisine, sweeping panaromic views and first class... Read more
The Crosby at Rancho Santa Fe offers a Legacy of Sophistication and Style like no other. This private facilty offers exceptional cuisine, sweeping panaromic views and first class service. Read less
Wedding Venue

PHOTOS

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REVIEWS

4.2
out of 5.0
4.3/5.0
3.7/5.0
4.0/5.0
4.6/5.0
4.1/5.0
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Tiffany
Wedding:
1/31/2016
3.2/5.0
Let me preface this review with saying that my wedding was beautiful! The location was perfect, the set up was wonderful and the food was unbelievably good....however....everything leading up to the day was stressful. All the reviews regarding lack of communication with the venue are 100% true. Back in February, I deposited with Rhonda (a former employee) and her second in command, Brooke. They were warm and friendly. Brooke was our contact until it got closer to the wedding and then Rhonda would take over, according to Rhonda. Brooke was great at answering emails within a few business days, was incredibly helpful and truly kind. But between February and October, Brooke went on maternity leave and Rhonda either quit or was let go (not sure since she just disappeared) from the Crosby and we were left working with a woman named Pamela. Pamela was INCREDIBLY hard to get in contact with. I would either not get responses or get email replies 10-12 days after the initial email. She often seemed like it was a chore for her to assist us with wedding planning. I couldn't even pay my balance on time, because she was not returning phone calls or emails. After SEVERAL angry voicemails, she gave me her cellphone number. I asked her to let me know when she charged our credit card the remaining balance after trying for SEVERAL DAYS to pay her (what kind of venue doesnt want to collect its fees on time?) and she never contacted me and instead charged my father's credit card without letting me know. Maybe things will get better when Brooke returns (in the future, an email should be sent to customers letting them know when you will be out of the office for long periods of time AND who their new contact will be in your absence) but I can't be sure. Yes, the day was lovely, the venue is great....but it was SO emotionally and mentally draining to not be able to get in contact with your venue rep months, weeks and DAYS before your wedding.
Let me preface this review with saying that my wedding was beautiful! The location was perfect, the set up was wonderful Read more...
Let me preface this review with saying that my wedding was beautiful! The location was perfect, the set up was wonderful and the food was unbelievably good....however....everything leading up to the day was stressful. All the reviews regarding lack of communication with the venue are 100% true. Back in February, I deposited with Rhonda (a former employee) and her second in command, Brooke. They were warm and friendly. Brooke was our contact until it got closer to the wedding and then Rhonda would take over, according to Rhonda. Brooke was great at answering emails within a few business days, was incredibly helpful and truly kind. But between February and October, Brooke went on maternity leave and Rhonda either quit or was let go (not sure since she just disappeared) from the Crosby and we were left working with a woman named Pamela. Pamela was INCREDIBLY hard to get in contact with. I would either not get responses or get email replies 10-12 days after the initial email. She often seemed like it was a chore for her to assist us with wedding planning. I couldn't even pay my balance on time, because she was not returning phone calls or emails. After SEVERAL angry voicemails, she gave me her cellphone number. I asked her to let me know when she charged our credit card the remaining balance after trying for SEVERAL DAYS to pay her (what kind of venue doesnt want to collect its fees on time?) and she never contacted me and instead charged my father's credit card without letting me know. Maybe things will get better when Brooke returns (in the future, an email should be sent to customers letting them know when you will be out of the office for long periods of time AND who their new contact will be in your absence) but I can't be sure. Yes, the day was lovely, the venue is great....but it was SO emotionally and mentally draining to not be able to get in contact with your venue rep months, weeks and DAYS before your wedding. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
Recently Married
4.9/5.0
Beautiful location for a wedding with reasonable pricing. Rhonda is amazing and very helpful and you can definitely tell she loves what she does! The only thing is that I wish I could get answers to certain questions a little quicker, but other than that I love this venue.
Beautiful location for a wedding with reasonable pricing. Rhonda is amazing and very helpful and you can definitely tell Read more...
Beautiful location for a wedding with reasonable pricing. Rhonda is amazing and very helpful and you can definitely tell she loves what she does! The only thing is that I wish I could get answers to certain questions a little quicker, but other than that I love this venue. Read less
Services Used: Wedding Venue
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Private User
Wedding:
1/2/2016
3.6/5.0
The Crosby was a beautiful venue - food was great according to all my guests. my complaint would definitely be with the staff - emails were always delayed by a couple weeks, sometimes we got no response. staff was also at times rude and not friendly to work with. anyone planning a wedding knows how stressful it is- so having a venue that doesn't really communicate makes the process even more stressful. If you go with the Crosby make sure to hire a day of coordinator- this will save you soooo much stress! the wedding turned out great thanks to my coordinator. no doubt about it though the venue is gorgeous and great atmosphere for your guests
The Crosby was a beautiful venue - food was great according to all my guests. my complaint would definitely be with the Read more...
The Crosby was a beautiful venue - food was great according to all my guests. my complaint would definitely be with the staff - emails were always delayed by a couple weeks, sometimes we got no response. staff was also at times rude and not friendly to work with. anyone planning a wedding knows how stressful it is- so having a venue that doesn't really communicate makes the process even more stressful. If you go with the Crosby make sure to hire a day of coordinator- this will save you soooo much stress! the wedding turned out great thanks to my coordinator. no doubt about it though the venue is gorgeous and great atmosphere for your guests Read less
Services Used: Wedding Venue
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Dana
Wedding:
11/20/2015
2.6/5.0
First, let me say that we had an absolutely perfect wedding day (November 20, 2015) at the Crosby. We had gorgeous weather and it's hard to imagine a more beautiful venue for an outdoor wedding. The package pricing was really reasonable, the food was very good, the servers and bartenders were great, and we loved being able to have the entire wedding / reception in one location.

That said, I would probably not use the Crosby if I had it to do over again. We booked the venue 11 months out and the sales team seemed very friendly. Unfortunately, the Crosby Club filed for bankruptcy ~6 months before our wedding, and no one contacted us to assure us that our event would proceed as planned. When we discovered this on our own, we spent weeks trying to get in contact with the Crosby until finally we had to turn up at the venue and demand to talk to someone. It turned out the head events coordinator (Rhonda) had recently left, and the GM then tried to tell us that we could no longer have the intimate venue space we had agreed upon - acting like we had made a mistake, when we had a signed contact explicitly laying out what venues we intended to use. He then said we would have to use the main 200-person ballroom instead, which would have completely dwarfed our 60-person wedding. After 24 hours they reversed their position and let us proceed per our original contract, but it was still not an experience a bride wants 3 months before the wedding.

Leading up to the date was characterized by similar irritating experiences. Our contact Pam was non-responsive. We had some issue getting in the gate every time we went to the Crosby (i.e., they wouldn't let our coordinator in for our rehearsal, went through the shuttles to check off every guest for the wedding, etc.). They didn't provide the beer options we requested and didn't tell us until the day of. Etc. All-in-all a beautiful venue with good pricing, but not easy to work with since weddings aren't their focus.
First, let me say that we had an absolutely perfect wedding day (November 20, 2015) at the Crosby. We had gorgeous weather Read more...
First, let me say that we had an absolutely perfect wedding day (November 20, 2015) at the Crosby. We had gorgeous weather and it's hard to imagine a more beautiful venue for an outdoor wedding. The package pricing was really reasonable, the food was very good, the servers and bartenders were great, and we loved being able to have the entire wedding / reception in one location.

That said, I would probably not use the Crosby if I had it to do over again. We booked the venue 11 months out and the sales team seemed very friendly. Unfortunately, the Crosby Club filed for bankruptcy ~6 months before our wedding, and no one contacted us to assure us that our event would proceed as planned. When we discovered this on our own, we spent weeks trying to get in contact with the Crosby until finally we had to turn up at the venue and demand to talk to someone. It turned out the head events coordinator (Rhonda) had recently left, and the GM then tried to tell us that we could no longer have the intimate venue space we had agreed upon - acting like we had made a mistake, when we had a signed contact explicitly laying out what venues we intended to use. He then said we would have to use the main 200-person ballroom instead, which would have completely dwarfed our 60-person wedding. After 24 hours they reversed their position and let us proceed per our original contract, but it was still not an experience a bride wants 3 months before the wedding.

Leading up to the date was characterized by similar irritating experiences. Our contact Pam was non-responsive. We had some issue getting in the gate every time we went to the Crosby (i.e., they wouldn't let our coordinator in for our rehearsal, went through the shuttles to check off every guest for the wedding, etc.). They didn't provide the beer options we requested and didn't tell us until the day of. Etc. All-in-all a beautiful venue with good pricing, but not easy to work with since weddings aren't their focus. Read less
Services Used: Wedding Venue
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Charity
Wedding:
5/23/2015
5.0/5.0
I have nothing but great things to say about The Crosby! We had the best wedding ever, so much so, that I literally cried when I had to go back there to get some things that were left behind because it was just such a different place than what it had been and meant to me on the day of my wedding.

They were more than flexible with me. I had a New Orleans themed wedding and I was able to completely redesign the menu to a Cajun/Creole style menu. Rhonda, Pamela, & Brian were all really great to work with and made my day of pretty seamless.

The venue itself was beautiful, the wait staff was very professional and I was never without anything I needed come the day of.
I have nothing but great things to say about The Crosby! We had the best wedding ever, so much so, that I literally cried Read more...
I have nothing but great things to say about The Crosby! We had the best wedding ever, so much so, that I literally cried when I had to go back there to get some things that were left behind because it was just such a different place than what it had been and meant to me on the day of my wedding.

They were more than flexible with me. I had a New Orleans themed wedding and I was able to completely redesign the menu to a Cajun/Creole style menu. Rhonda, Pamela, & Brian were all really great to work with and made my day of pretty seamless.

The venue itself was beautiful, the wait staff was very professional and I was never without anything I needed come the day of. Read less
Services Used: Wedding Venue
Default
Private User
Wedding:
4/11/2015
5.0/5.0
Rhonda and the staff are amazing.
Rhonda and the staff are amazing.
Rhonda and the staff are amazing. Read less
Services Used: Wedding Venue
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Kevin
Wedding:
11/15/2014
4.4/5.0
The Crosby was the perfect spot to have our wedding. The grounds are spectacular and made our guests feel like they were entering into a secluded upscale resort. They were very flexible with our various requests and were very accommodating if we needed anything out of the ordinary. Since they have their own catering department here, you can cross that off your list of vendors to find. The food was OUTSTANDING and the portions were extremely adequate for a wedding meal. I would absolutely recommend using the Crosby for your wedding.
The Crosby was the perfect spot to have our wedding. The grounds are spectacular and made our guests feel like they were Read more...
The Crosby was the perfect spot to have our wedding. The grounds are spectacular and made our guests feel like they were entering into a secluded upscale resort. They were very flexible with our various requests and were very accommodating if we needed anything out of the ordinary. Since they have their own catering department here, you can cross that off your list of vendors to find. The food was OUTSTANDING and the portions were extremely adequate for a wedding meal. I would absolutely recommend using the Crosby for your wedding. Read less
Services Used: Wedding Venue
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kelsie
Wedding:
9/1/2014
5.0/5.0
I had ceremony and reception at this venue, and it was absolutely gorgeous. Rhonda and the office staff did an amazing job. They were quick to respond and helpful with all my needs before the wedding day. The staff at the actual wedding went above and beyond to make the day perfect. After my wedding for weeks we heard from friends and family that it was the most beautiful and amazing wedding they had ever attended. The venue is a must see, it is truly breathtaking. It left an everlasting impression on us and all of our guests.
I had ceremony and reception at this venue, and it was absolutely gorgeous. Rhonda and the office staff did an amazing Read more...
I had ceremony and reception at this venue, and it was absolutely gorgeous. Rhonda and the office staff did an amazing job. They were quick to respond and helpful with all my needs before the wedding day. The staff at the actual wedding went above and beyond to make the day perfect. After my wedding for weeks we heard from friends and family that it was the most beautiful and amazing wedding they had ever attended. The venue is a must see, it is truly breathtaking. It left an everlasting impression on us and all of our guests. Read less
Services Used: Wedding Venue
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Nicolette
Wedding:
6/21/2014
4.6/5.0
My husband and I had our wedding here in June and it was BEYOND gorgeous. The grounds are so beautiful and the staff made essentially every part of the club available to us. It's also extremely private - we felt like our wedding was in a private resort. There was so many beautiful landscapes for photos, including their bridge, lake and front of the club.

The one advice I'd offer would be to hire a coordinator. They have so many events going on and the staff is in and out of the office so frequently that it's helpful to have another event planner helping you sort all of the details. Other than that, they were extremely flexible and catered to all of our requests!
My husband and I had our wedding here in June and it was BEYOND gorgeous. The grounds are so beautiful and the staff made Read more...
My husband and I had our wedding here in June and it was BEYOND gorgeous. The grounds are so beautiful and the staff made essentially every part of the club available to us. It's also extremely private - we felt like our wedding was in a private resort. There was so many beautiful landscapes for photos, including their bridge, lake and front of the club.

The one advice I'd offer would be to hire a coordinator. They have so many events going on and the staff is in and out of the office so frequently that it's helpful to have another event planner helping you sort all of the details. Other than that, they were extremely flexible and catered to all of our requests! Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
2+ years ago
1.5/5.0
I wouldn't recommend this venue to my worst enemy. Unless you are a member there, you will be treated like a second class citizen. We chose the Crosby for our ceremony and reception because at the time, they seemed extremely kind, easy-going, flexible, and didn't have a corporate greedy feel, like most of the other venues we looked at. Little did we know, everything that we agreed upon, both verbally and on paper was violated. The only positive thing I can say about them is that the staff that served and prepared the meals was very good. I am just happy that my husband and I were able to look past all of the terrible things they did and have a happy wedding day regardless of what was happening.
I wouldn't recommend this venue to my worst enemy. Unless you are a member there, you will be treated like a second class Read more...
I wouldn't recommend this venue to my worst enemy. Unless you are a member there, you will be treated like a second class citizen. We chose the Crosby for our ceremony and reception because at the time, they seemed extremely kind, easy-going, flexible, and didn't have a corporate greedy feel, like most of the other venues we looked at. Little did we know, everything that we agreed upon, both verbally and on paper was violated. The only positive thing I can say about them is that the staff that served and prepared the meals was very good. I am just happy that my husband and I were able to look past all of the terrible things they did and have a happy wedding day regardless of what was happening. Read less
Services Used: Wedding Venue

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PO BOX 2504, Rancho Santa Fe, CA 92067 See On Map
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