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The Diamond Exchange

Paramus , NJ

LOCATION

Paramus, NJ US

WEBSITE

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Jewelry

REVIEWS

4.0
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4.2/5.0
4.1/5.0
3.8/5.0
4.2/5.0
3.8/5.0
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Anonymous
Wedding:
Recently Married
0.0/5.0
This place is such a disaster and full of scam artists. We purchased two rings with the birthstones of two very special people. We have taken both rings back approximately 6 times each because stones continue to fall out of them. The last time we were there we asked for a refund, which they refused and responded by saying that WE are costing THEM money by continuing to come back asking for repairs. I asked Tony, the owner (by the way.. great business man, very customer service oriented... catch my sarcasm?) if he agreed that he sold us two unwearable rings. He shrugged his shoulders and said, stones could fall out in 10 years, they could fall out in 2 hours, it all depends. Really Tony? Because I thought it depended on the quality of the ring. But, I guess he doesn't know the definition of quality. And, ironically enough, the last time we went back, two stones had fallen out of one of the rings, and I had JUST gotten it back from them from the previous repair! It sat on my dresser for 2 HOURS and I picked it up and 2 were missing. I said to Tony that I can't keep coming back there, driving back and forth to drop off and pick up the defective rings, and his response was, "you probably pass right by here more than you even realize." Ok, so not only have you insulted my intelligence by telling me that I don't know when I'm on Route 17 or not, but I'm also supposed to look down at my rings each time I'm passing by, check to see that some stones have fallen out (which clearly they have because it's been 5 minutes and these rings aren't supposed to last longer than that) and stop to get a "repair" when I'm on my way somewhere else. Sure, I've got all the time in the world. Basically, I should have known better than to purchase, or even pull in the parking lot, of a jeweler on the side of the highway... If you do anything, go to a REPUTABLE jeweler! And not one that posts all of the positive reviews themselves!! Save yourself the frustration and the highway robbery!!
This place is such a disaster and full of scam artists. We purchased two rings with the birthstones of two very special Read more...
This place is such a disaster and full of scam artists. We purchased two rings with the birthstones of two very special people. We have taken both rings back approximately 6 times each because stones continue to fall out of them. The last time we were there we asked for a refund, which they refused and responded by saying that WE are costing THEM money by continuing to come back asking for repairs. I asked Tony, the owner (by the way.. great business man, very customer service oriented... catch my sarcasm?) if he agreed that he sold us two unwearable rings. He shrugged his shoulders and said, stones could fall out in 10 years, they could fall out in 2 hours, it all depends. Really Tony? Because I thought it depended on the quality of the ring. But, I guess he doesn't know the definition of quality. And, ironically enough, the last time we went back, two stones had fallen out of one of the rings, and I had JUST gotten it back from them from the previous repair! It sat on my dresser for 2 HOURS and I picked it up and 2 were missing. I said to Tony that I can't keep coming back there, driving back and forth to drop off and pick up the defective rings, and his response was, "you probably pass right by here more than you even realize." Ok, so not only have you insulted my intelligence by telling me that I don't know when I'm on Route 17 or not, but I'm also supposed to look down at my rings each time I'm passing by, check to see that some stones have fallen out (which clearly they have because it's been 5 minutes and these rings aren't supposed to last longer than that) and stop to get a "repair" when I'm on my way somewhere else. Sure, I've got all the time in the world. Basically, I should have known better than to purchase, or even pull in the parking lot, of a jeweler on the side of the highway... If you do anything, go to a REPUTABLE jeweler! And not one that posts all of the positive reviews themselves!! Save yourself the frustration and the highway robbery!! Read less
Services Used: Jewelry
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Vanessa
Wedding:
11/3/2012
5.0/5.0
Kiki helped my husband pick out my engagement ring (which i absolutely LOVE) and she also helped us pick out our wedding bands. She is a pleasure to work with and really enjoys getting to know her customers. This place has such a friendly staff overall and the diamonds and jewelry they provide are simply stunning. We still go back to visit and get the rings cleaned every now and then!
Kiki helped my husband pick out my engagement ring (which i absolutely LOVE) and she also helped us pick out our wedding Read more...
Kiki helped my husband pick out my engagement ring (which i absolutely LOVE) and she also helped us pick out our wedding bands. She is a pleasure to work with and really enjoys getting to know her customers. This place has such a friendly staff overall and the diamonds and jewelry they provide are simply stunning. We still go back to visit and get the rings cleaned every now and then! Read less
Services Used: Jewelry
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Gabrielle
Wedding:
7/28/2012
5.0/5.0
My fiance and I brought a picture of an engagement ring I had fallen in love with to The Diamond Exchange. They were able to make the exact ring I wanted and it was beyond my expectations. We returned to the Diamond Exchange to get our wedding bands as well. The workers there were very courteous and helpful with picking out what we wanted.
My fiance and I brought a picture of an engagement ring I had fallen in love with to The Diamond Exchange. They were able Read more...
My fiance and I brought a picture of an engagement ring I had fallen in love with to The Diamond Exchange. They were able to make the exact ring I wanted and it was beyond my expectations. We returned to the Diamond Exchange to get our wedding bands as well. The workers there were very courteous and helpful with picking out what we wanted. Read less
Services Used: Jewelry
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Nancy
Wedding:
11/6/2011
4.9/5.0
I love the Diamond Exchange!! I don't think we'll ever shop for jewelry anywhere else again. They worked with my fiance to make the ring of my dreams and then created the perfect wedding band to match my engagement ring exactly!! My husband's wedding band is probably the nicest wedding band I've ever seen on a man. They provide complimentary cleaning and maintenance for a lifetime. Kiki is the BEST!! We worked with her from the beginning and she is just an awesome lady. They make you feel like family there. Cannot thank them enough!!
I love the Diamond Exchange!! I don't think we'll ever shop for jewelry anywhere else again. They worked with my fiance to Read more...
I love the Diamond Exchange!! I don't think we'll ever shop for jewelry anywhere else again. They worked with my fiance to make the ring of my dreams and then created the perfect wedding band to match my engagement ring exactly!! My husband's wedding band is probably the nicest wedding band I've ever seen on a man. They provide complimentary cleaning and maintenance for a lifetime. Kiki is the BEST!! We worked with her from the beginning and she is just an awesome lady. They make you feel like family there. Cannot thank them enough!! Read less
Services Used: Jewelry
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Erin
Wedding:
10/21/2011
4.2/5.0
Ann has been so helpful in helping my fiance pick out my engagement ring to the wedding bands, and even the jewelry we bought for our bridal party. We would recommend going to see her for anything.
Ann has been so helpful in helping my fiance pick out my engagement ring to the wedding bands, and even the jewelry we Read more...
Ann has been so helpful in helping my fiance pick out my engagement ring to the wedding bands, and even the jewelry we bought for our bridal party. We would recommend going to see her for anything. Read less
Services Used: Jewelry
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Carla
Wedding:
11/20/2009
5.0/5.0
Kiki helped my fiance from picking out my engagement ring until we picked out our wedding bands. She was very helpful and so with everyone else. They treat you like a family whenever you visit them. We always look forward to visiting them again (hopefully sooner! ha!)
Kiki helped my fiance from picking out my engagement ring until we picked out our wedding bands. She was very helpful and Read more...
Kiki helped my fiance from picking out my engagement ring until we picked out our wedding bands. She was very helpful and so with everyone else. They treat you like a family whenever you visit them. We always look forward to visiting them again (hopefully sooner! ha!) Read less
Services Used: Jewelry
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