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(5)

The Fairmont Hotel

Dallas , TX

LOCATION

1717 North Akard Street
Dallas, TX US 75201 (map)

PHONE

214-720-5293

WEBSITE

View website
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Wedding Venue

REVIEWS

3.4
out of 5.0
3.7/5.0
3.4/5.0
3.5/5.0
3.2/5.0
3.3/5.0
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Jamie
Wedding:
5/21/2011
4.0/5.0
My wedding reception was at the Fairmont. It is a beautiful venue, but not inexpensive. The food was great at the sit down dinner. Service from the wait staff was great. The day of coordinator that is provided by the hotel was good and quick to answer many phone calls and e-mails. Be aware she does not stay for the entire event. If you want someone to handle all the details throughout the evening you will probably need an additional day of coordinator.

Also note, there is an extra charge for every item you use, for example a power strip if you need to plug something in. This being said, it is nice to have everything you might need available at the venue, just be prepared to pay for it.

I would not hesitate for a minute to recommend The Faimont as a location to host a high end reception.
My wedding reception was at the Fairmont. It is a beautiful venue, but not inexpensive. The food was great at the sit down Read more...
My wedding reception was at the Fairmont. It is a beautiful venue, but not inexpensive. The food was great at the sit down dinner. Service from the wait staff was great. The day of coordinator that is provided by the hotel was good and quick to answer many phone calls and e-mails. Be aware she does not stay for the entire event. If you want someone to handle all the details throughout the evening you will probably need an additional day of coordinator.

Also note, there is an extra charge for every item you use, for example a power strip if you need to plug something in. This being said, it is nice to have everything you might need available at the venue, just be prepared to pay for it.

I would not hesitate for a minute to recommend The Faimont as a location to host a high end reception. Read less
Services Used: Catering, Wedding Venue
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Betsy
Wedding:
11/20/2010
3.7/5.0
The Fairmont is a beautiful place to have your wedding. My November wedding and reception took place all at the Fairmont. I've read some of the other reviews and have to say that it is very important to thoroughly read your contract and make sure you completely understand what you are agreeing to before signing.

With that said...

I worked with Victoria throughout the wedding process and was very happy with her. She responded to my incessant emails very quickly and fully. And two weeks prior to my wedding a pipe burst and ruined our originally scheduled ceremony room. Victoria personally spoke with me on this matter and was quite flexible in securing a different but adequate room.

My only negative is to say that I wish someone had been around during the reception to make sure that some of the small details went more smoothly - dimming the lights in the reception during the opening of dancing, having chairs for us set up during the toast, etc. However, I believe that if you specifically request these types of things, the hotel will accommodate your needs.
The Fairmont is a beautiful place to have your wedding. My November wedding and reception took place all at the Fairmont. Read more...
The Fairmont is a beautiful place to have your wedding. My November wedding and reception took place all at the Fairmont. I've read some of the other reviews and have to say that it is very important to thoroughly read your contract and make sure you completely understand what you are agreeing to before signing.

With that said...

I worked with Victoria throughout the wedding process and was very happy with her. She responded to my incessant emails very quickly and fully. And two weeks prior to my wedding a pipe burst and ruined our originally scheduled ceremony room. Victoria personally spoke with me on this matter and was quite flexible in securing a different but adequate room.

My only negative is to say that I wish someone had been around during the reception to make sure that some of the small details went more smoothly - dimming the lights in the reception during the opening of dancing, having chairs for us set up during the toast, etc. However, I believe that if you specifically request these types of things, the hotel will accommodate your needs. Read less
Services Used: Wedding Venue
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jennimae
Wedding:
10/25/2008
3.7/5.0
Overall I was satisfied with the service and amenities of our "host hotel" for our wedding - located next door to our wedding ceremony and reception site. They were very helpful with pricing and even extended our reservation cut-off deadline (and they offer personalized and easy website reservations for guests).

However, there were several issues:
Multiple follow-ups were sometimes necessary. Our wedding gift presentation was left in the wrong suite - no chocolate strawberries or champagne till the next morning when they were no longer good! We ordered mini-fridges, which were supposed to be in addition to the in-room mini-bars, but they took the mini-bars out, so when the drinks we ordered didn't arrive, we had nothing at all to drink! They also would not let my party tray up without having one of my bridesmaids traipse all the way down to the front desk to get it. AND my fiance and I were not in the same tower as any of our guests - that makes for some difficult transportation of items to get ready for and pack up from a wedding (why would you do that with a dozen rooms worth of guests)!
Overall I was satisfied with the service and amenities of our "host hotel" for our wedding - located next door to our Read more...
Overall I was satisfied with the service and amenities of our "host hotel" for our wedding - located next door to our wedding ceremony and reception site. They were very helpful with pricing and even extended our reservation cut-off deadline (and they offer personalized and easy website reservations for guests).

However, there were several issues:
Multiple follow-ups were sometimes necessary. Our wedding gift presentation was left in the wrong suite - no chocolate strawberries or champagne till the next morning when they were no longer good! We ordered mini-fridges, which were supposed to be in addition to the in-room mini-bars, but they took the mini-bars out, so when the drinks we ordered didn't arrive, we had nothing at all to drink! They also would not let my party tray up without having one of my bridesmaids traipse all the way down to the front desk to get it. AND my fiance and I were not in the same tower as any of our guests - that makes for some difficult transportation of items to get ready for and pack up from a wedding (why would you do that with a dozen rooms worth of guests)! Read less
Services Used: Unique Services
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Stephanie
Wedding:
8/2/2008
1.7/5.0
Before I launch into this, let me just say that the food was outstanding, and Ann in catering is fabulous. My out of town guests also stayed at the hotel and the rooms are newly renovated and very nice. The staff is wonderful and helpful. Unfortunately, the people we dealt with most of the time were rude and very inflexible. My wedding was 3 months ago and we still can't agree on the price of the final payment. The management at the Fairmont is incompetent. When we first contracted with the hotel, we worked with very nice, accommodating people. Well, they all left and by the end we were working with entirely different people than when we started. I hear there have already been some changes again. I understand that hotels want to make a profit, but the management at the Fairmont cares only about the bottom line. I really feel like they skipped the training session on customer service. If you are having a small wedding and don't make any requests at all and go along with all the extra charges that you weren't aware of when you signed the contract, then the Fairmont is a great place to have your reception.
Before I launch into this, let me just say that the food was outstanding, and Ann in catering is fabulous. My out of town Read more...
Before I launch into this, let me just say that the food was outstanding, and Ann in catering is fabulous. My out of town guests also stayed at the hotel and the rooms are newly renovated and very nice. The staff is wonderful and helpful. Unfortunately, the people we dealt with most of the time were rude and very inflexible. My wedding was 3 months ago and we still can't agree on the price of the final payment. The management at the Fairmont is incompetent. When we first contracted with the hotel, we worked with very nice, accommodating people. Well, they all left and by the end we were working with entirely different people than when we started. I hear there have already been some changes again. I understand that hotels want to make a profit, but the management at the Fairmont cares only about the bottom line. I really feel like they skipped the training session on customer service. If you are having a small wedding and don't make any requests at all and go along with all the extra charges that you weren't aware of when you signed the contract, then the Fairmont is a great place to have your reception. Read less
Services Used: Wedding Venue
130x130_sq_1213727214496-weddingcake
dpwood
Wedding:
8/4/2007
4.0/5.0
Our reception was beautiful! The catering manager was sometimes hard to get in touch with, but he always delivered! Our guests raved about the food- which was amazing! They also helped us acquire a cocktail hour pianist, and their table settings were lovely. They even used the napkin fold I requested. They were also good about offering room discounts to our group, and providing transportation to and from the ceremony location (First Baptist Church, a few blocks down from the Fairmont). When our guest list grew past the capacity for the room we reserved, there was no problem finding another room to host the reception in- all of their ballrooms are beautiful and they have several of them! And the views of downtown Dallas at night through those windows were amazing! The Fairmont also helped us put together a farewell brunch for the morning after- and again, the food was amazing!
Our reception was beautiful! The catering manager was sometimes hard to get in touch with, but he always delivered! Our Read more...
Our reception was beautiful! The catering manager was sometimes hard to get in touch with, but he always delivered! Our guests raved about the food- which was amazing! They also helped us acquire a cocktail hour pianist, and their table settings were lovely. They even used the napkin fold I requested. They were also good about offering room discounts to our group, and providing transportation to and from the ceremony location (First Baptist Church, a few blocks down from the Fairmont). When our guest list grew past the capacity for the room we reserved, there was no problem finding another room to host the reception in- all of their ballrooms are beautiful and they have several of them! And the views of downtown Dallas at night through those windows were amazing! The Fairmont also helped us put together a farewell brunch for the morning after- and again, the food was amazing! Read less
Services Used: Catering, Transportation, Wedding Venue, Unique Services
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