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The Gown Gallery

Kansas City , MO

LOCATION

1901 Main Street, Loft
Kansas City, MO US 64108 (map)

PHONE

816-759-8368

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

The day that you’ve dreamed of deserves the gown of your dreams!

From Classic to Couture- The Gown Gallery has it all- Bridal Gowns, Attendants and Bridesmaids, Flowergirls,... Read more
The day that you’ve dreamed of deserves the gown of your dreams!

From Classic to Couture- The Gown Gallery has it all- Bridal Gowns, Attendants and Bridesmaids, Flowergirls, Mothers, Tux’s and Suits, Veils and Accessories.

Let our experienced bridal consultants assist you- we will listen to your desires and bring you gowns from our extensive closed inventory, while you browse our showroom.

New, Modern, Fabulous Crossroads Location.

We carry a wide variety of styles including destination, short dresses, ballgowns, mermaid skirts, sheaths, a-lines, and more.

Featuring: Paloma Blanca, Jim Hjelm, Alfred Angelo, Romona Keveza Legends, Nicole Miller, Lazaro, Maggie Sottero, Alfred Angelo,and many more. Read less
Dress & Attire , Jewelry

PHOTOS

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INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Father of the Bride, Father of the Groom, Flower Girls, Groom, Groomsmen, Mother of the Bride, Mother of the Groom, Ring Bearers
What accessories do you provide?
Garters, Hair Accessories, Jewelry, Shoes, Undergarments, Veils
Does a client need to schedule an appointment? How do the client appointments work?
Yes, We work by Appointment- please call to schedule!
How often do you receive new dresses?
EVERY WEEK!
Do you have a seamstress onsite?
Obsessive Alterations on site. Call to schedule your appointment.
In addition to wedding dresses, what other products do you sell?
Youthful styles for mothers, Darling flower girls, Plus size wedding gowns, bridal show and jewelry department, veils, tuxedos.

INFO FOR JEWELRY

What kind of jewelry do you offer?
Costume Accessories, Custom Accessories, Designer Accessories

REVIEWS

4.2
out of 5.0
4.2/5.0
4.0/5.0
4.2/5.0
4.2/5.0
4.1/5.0
Sort by
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Jennifer
Wedding:
12/6/2014
5.0/5.0
Finding the perfect wedding dress can be difficult to find, but the women at the Gown Gallery made the whole process simple and easy! They listened to what I was looking for, viewed the dresses I pinned, and took into my wedding location and time into their suggestions. Sharon brought in 6 dresses and within that group, I found my dream dress.

Once my dream dress was found, the team helped me accessorize the dress perfectly with jewelry, veils, and a shrug. I am so excited to see my dress once it is ready for pickup. I finally feel like we are getting married and cannot wait for my fiance, friends and family to see us on our big day.
Finding the perfect wedding dress can be difficult to find, but the women at the Gown Gallery made the whole process Read more...
Finding the perfect wedding dress can be difficult to find, but the women at the Gown Gallery made the whole process simple and easy! They listened to what I was looking for, viewed the dresses I pinned, and took into my wedding location and time into their suggestions. Sharon brought in 6 dresses and within that group, I found my dream dress.

Once my dream dress was found, the team helped me accessorize the dress perfectly with jewelry, veils, and a shrug. I am so excited to see my dress once it is ready for pickup. I finally feel like we are getting married and cannot wait for my fiance, friends and family to see us on our big day. Read less
Services Used: Dress & Attire, Jewelry
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Cassie
Wedding:
10/18/2014
5.0/5.0
I just bought my dress at The Gown Gallery and my experience was so above and beyond what I expected that I couldn't wait to praise them!!! My consultant was Sharon M. and she was phenomenal!!! I was extremely anxious and nervous about my appointment and she immediately put me at ease. She was extremely knowledgeable, sweet, and on point!! She only pulled three dresses and I was immediately in love with two. Throughout the whole appointment Sharon made me feel very special and valued!! I can't wait to go back for their jewelry trunk show and my alteration appointments!! I sincerely hope I'm able to work with Sharon throughout my entire experience with The Gown Gallery. I highly recommend this store to any and all brides looking for a truly one of a kind and special experience in finding their perfect dress!!!! Be sure to ask for Sharon she was amazing!!!
I just bought my dress at The Gown Gallery and my experience was so above and beyond what I expected that I couldn't wait Read more...
I just bought my dress at The Gown Gallery and my experience was so above and beyond what I expected that I couldn't wait to praise them!!! My consultant was Sharon M. and she was phenomenal!!! I was extremely anxious and nervous about my appointment and she immediately put me at ease. She was extremely knowledgeable, sweet, and on point!! She only pulled three dresses and I was immediately in love with two. Throughout the whole appointment Sharon made me feel very special and valued!! I can't wait to go back for their jewelry trunk show and my alteration appointments!! I sincerely hope I'm able to work with Sharon throughout my entire experience with The Gown Gallery. I highly recommend this store to any and all brides looking for a truly one of a kind and special experience in finding their perfect dress!!!! Be sure to ask for Sharon she was amazing!!! Read less
Services Used: Dress & Attire, Jewelry
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Courtney
Wedding:
8/9/2014
5.0/5.0
The employees at Gown Gallery make your wedding dress experience I unique and amazing experience. I highly recommend going here to purchase a dress!! I went to a few places to try on dresses and noting compared to the experience I had at Gown Gallery. They work with what you want and have a wide variety of dresses in styles and prices that will work for you and your budget. We also had our bridesmaids dresses purchased through here and they are amazing in that department as well!
The employees at Gown Gallery make your wedding dress experience I unique and amazing experience. I highly recommend going Read more...
The employees at Gown Gallery make your wedding dress experience I unique and amazing experience. I highly recommend going here to purchase a dress!! I went to a few places to try on dresses and noting compared to the experience I had at Gown Gallery. They work with what you want and have a wide variety of dresses in styles and prices that will work for you and your budget. We also had our bridesmaids dresses purchased through here and they are amazing in that department as well! Read less
Services Used: Jewelry
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Carissa
Wedding:
7/26/2014
5.0/5.0
My appointment was nothing short of PERFECT! I managed to actually get an appointment the day that I called to ask if they had my dress in stock. There are only 2 stores in my city that are authorized vendors for my dress and they had it in stock for me to try on. When I walked in the door I was greeted by a warm and friendly welcome. My appointment started on time the moment I walked in the door as well! Megan Allen assisted me and she was spectacular! Not only did she make me feel comfortable she focused her undivided attention to me and finding that perfect dress. (I'd went to another store previously and it was annoying being left alone while the representative tended to 2 other clients as well.) The Gown Gallery goes the extra step to enhance your experience by offering you beverages, I thought this was a very nice touch. While deciding which size to get for my dress, Megan suggested that I try on the dress again and brought in the owner of the shop to get a 2nd opinion to make sure I got the perfect option for me. This was an extra step that she didnt have to do and I appreciated her doing that. The owner was extremely friendly and she stated that I looked beautiful in my dress which made me feel good. I didnt think the experience could get any better until they offered to match the 15% off for purchasing on the first day like the other store did. I am so happy with my expierience at The Gown Gallery, I will definitely refer others here and purchase the rest of my bridal party's attire there as well. GREAT JOB YOU GUYS!!!!
My appointment was nothing short of PERFECT! I managed to actually get an appointment the day that I called to ask if they Read more...
My appointment was nothing short of PERFECT! I managed to actually get an appointment the day that I called to ask if they had my dress in stock. There are only 2 stores in my city that are authorized vendors for my dress and they had it in stock for me to try on. When I walked in the door I was greeted by a warm and friendly welcome. My appointment started on time the moment I walked in the door as well! Megan Allen assisted me and she was spectacular! Not only did she make me feel comfortable she focused her undivided attention to me and finding that perfect dress. (I'd went to another store previously and it was annoying being left alone while the representative tended to 2 other clients as well.) The Gown Gallery goes the extra step to enhance your experience by offering you beverages, I thought this was a very nice touch. While deciding which size to get for my dress, Megan suggested that I try on the dress again and brought in the owner of the shop to get a 2nd opinion to make sure I got the perfect option for me. This was an extra step that she didnt have to do and I appreciated her doing that. The owner was extremely friendly and she stated that I looked beautiful in my dress which made me feel good. I didnt think the experience could get any better until they offered to match the 15% off for purchasing on the first day like the other store did. I am so happy with my expierience at The Gown Gallery, I will definitely refer others here and purchase the rest of my bridal party's attire there as well. GREAT JOB YOU GUYS!!!! Read less
Services Used: Dress & Attire
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Annie
Wedding:
6/8/2014
5.0/5.0
My experience at the Gown Gallery was a dream. I shopped at another store first, and the experience was fine, but at that store I felt very confined to my appointment time and felt a bit like just another girl in the row there.
When I went to Gown Gallery, the experience was different from the beginning! A consultant who wasn't even assigned to me got my party and I cups of tea and helped my Mom (whose ankle was broken) to get comfortable. The consultant who worked with me, Gwen, was so caring, and made me feel like my search was important to her. She took time, and kept pulling dress after dress - I didn't feel rushed at all, and actually felt very valued! Thanks to her persistence, she ended up hearing me comment on one aspect of a gown (at least 6-7 dresses into the appointment) that led her to pull a dress that was perfect the instant I put it on. We found it through a bunny trail that Gwen was willing to go down! I can't tell you how wonderful it was to feel valued and not rushed. :)
My experience at the Gown Gallery was a dream. I shopped at another store first, and the experience was fine, but at that Read more...
My experience at the Gown Gallery was a dream. I shopped at another store first, and the experience was fine, but at that store I felt very confined to my appointment time and felt a bit like just another girl in the row there.
When I went to Gown Gallery, the experience was different from the beginning! A consultant who wasn't even assigned to me got my party and I cups of tea and helped my Mom (whose ankle was broken) to get comfortable. The consultant who worked with me, Gwen, was so caring, and made me feel like my search was important to her. She took time, and kept pulling dress after dress - I didn't feel rushed at all, and actually felt very valued! Thanks to her persistence, she ended up hearing me comment on one aspect of a gown (at least 6-7 dresses into the appointment) that led her to pull a dress that was perfect the instant I put it on. We found it through a bunny trail that Gwen was willing to go down! I can't tell you how wonderful it was to feel valued and not rushed. :) Read less
Services Used: Dress & Attire
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Emilia
Wedding:
1/4/2014
5.0/5.0
I absolutely loved my dress for my wedding on 1.4.14 at the Ritz-Carlton in Sarasota, FL! Thank you so much to The Gown Gallery and Barbara my seamstress for all of their hard work in making everything so fabulous! I will be visiting back often! Love you all so much!

Love always,
Emilia
I absolutely loved my dress for my wedding on 1.4.14 at the Ritz-Carlton in Sarasota, FL! Thank you so much to The Gown Read more...
I absolutely loved my dress for my wedding on 1.4.14 at the Ritz-Carlton in Sarasota, FL! Thank you so much to The Gown Gallery and Barbara my seamstress for all of their hard work in making everything so fabulous! I will be visiting back often! Love you all so much!

Love always,
Emilia Read less
Services Used: Dress & Attire, Jewelry
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Anonymous
Wedding:
Recently Married
5.0/5.0
I just got engaged less than a month ago, so I wasn't sure what to expect in terms of looking for a gown. I went into the Gown Gallery last night and had an amazing expierience. Of course, first we were served some lovely wine by Jaclyn, and then Eboni came out with all sorts of dresses that were wonderful. I didn't have a good idea about what I wanted, so they were all very different. But 3 dresses in, I had chosen my dress, and bought it on the spot! This is actually the second time I've worked with Eboni. The first time was with my sister 3 years ago, and she found hers with her second dress. Eboni made her experience easy and fun, and I knew I had to go back!
I just got engaged less than a month ago, so I wasn't sure what to expect in terms of looking for a gown. I went into the Read more...
I just got engaged less than a month ago, so I wasn't sure what to expect in terms of looking for a gown. I went into the Gown Gallery last night and had an amazing expierience. Of course, first we were served some lovely wine by Jaclyn, and then Eboni came out with all sorts of dresses that were wonderful. I didn't have a good idea about what I wanted, so they were all very different. But 3 dresses in, I had chosen my dress, and bought it on the spot! This is actually the second time I've worked with Eboni. The first time was with my sister 3 years ago, and she found hers with her second dress. Eboni made her experience easy and fun, and I knew I had to go back! Read less
Services Used: Dress & Attire
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Danielle
Wedding:
10/12/2013
5.0/5.0
The Gown Gallery was by far the best place we went to while dress shopping for my dress! They were extremely friendly and we had the experience we had always hoped for. I worked with Megan for over an hour and she listened to me and knew exactly what I was looking for, didn't pull a single dress that I didn't like. Overall it was an amazing day and I found the most gorgeous dress :)
The Gown Gallery was by far the best place we went to while dress shopping for my dress! They were extremely friendly and Read more...
The Gown Gallery was by far the best place we went to while dress shopping for my dress! They were extremely friendly and we had the experience we had always hoped for. I worked with Megan for over an hour and she listened to me and knew exactly what I was looking for, didn't pull a single dress that I didn't like. Overall it was an amazing day and I found the most gorgeous dress :) Read less
Services Used: Dress & Attire
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Kelly
Wedding:
10/5/2013
5.0/5.0
When I walked into The Gown Gallery I was almost ready to call my Wedding off from my first expirence at another shop. Heather realized that right away without me saying a word. She pulled me back in and had me in My Dress that day. They are are amazing wonderful ladies and made me feel special which was a hard thing to do that day.
When I walked into The Gown Gallery I was almost ready to call my Wedding off from my first expirence at another shop. Read more...
When I walked into The Gown Gallery I was almost ready to call my Wedding off from my first expirence at another shop. Heather realized that right away without me saying a word. She pulled me back in and had me in My Dress that day. They are are amazing wonderful ladies and made me feel special which was a hard thing to do that day. Read less
Services Used: Dress & Attire
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Taylor
Wedding:
10/5/2013
5.0/5.0
I had an amazing experience choosing and purchasing my dress from the Gown Gallery. I had an appointment in January 2013, my consultant was incredible. She asked what style of dress I had in mind but also if I would agree to try on suggestions from her that might not fit what I had in mind. She brought back 5-6 dresses and I adored them all, and ended up purchasing the fourth one I tried on, which happened to be one that she chose for me! I'd never felt more beautiful and I appreciated all of her help. They were great with ordering the dress and getting me in to try it on. I had a large group of girls with me during my first appointment and they were great with facilitating everyone.
I had an amazing experience choosing and purchasing my dress from the Gown Gallery. I had an appointment in January 2013, Read more...
I had an amazing experience choosing and purchasing my dress from the Gown Gallery. I had an appointment in January 2013, my consultant was incredible. She asked what style of dress I had in mind but also if I would agree to try on suggestions from her that might not fit what I had in mind. She brought back 5-6 dresses and I adored them all, and ended up purchasing the fourth one I tried on, which happened to be one that she chose for me! I'd never felt more beautiful and I appreciated all of her help. They were great with ordering the dress and getting me in to try it on. I had a large group of girls with me during my first appointment and they were great with facilitating everyone. Read less
Services Used: Dress & Attire
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Donna
Wedding:
9/28/2013
5.0/5.0
Many THANKS to Sue at Gown Gallery! She made the experience of picking out the perfect Mother of the Bride dress fun & exciting. I appreciated Sue's professionalism & expertise in finding exactly what I wanted. Thank you Sue for a job well done :)
Many THANKS to Sue at Gown Gallery! She made the experience of picking out the perfect Mother of the Bride dress fun & Read more...
Many THANKS to Sue at Gown Gallery! She made the experience of picking out the perfect Mother of the Bride dress fun & exciting. I appreciated Sue's professionalism & expertise in finding exactly what I wanted. Thank you Sue for a job well done :) Read less
Services Used: Dress & Attire
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Helen
Wedding:
9/28/2013
5.0/5.0
Thank you so much to the wonderful staff at The Gown Gallery. Not only did you have the best selection in town but you also were the most accommodating, knowledgeable, and sweet team of sales people and seamstress. You found me my gorgeous wedding gown, found my mom her dress, and fitted us both with an exceptional expertise. Plus we had fun with you in the process!
Thank you so much to the wonderful staff at The Gown Gallery. Not only did you have the best selection in town but you Read more...
Thank you so much to the wonderful staff at The Gown Gallery. Not only did you have the best selection in town but you also were the most accommodating, knowledgeable, and sweet team of sales people and seamstress. You found me my gorgeous wedding gown, found my mom her dress, and fitted us both with an exceptional expertise. Plus we had fun with you in the process! Read less
Services Used: Dress & Attire
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Bridgette
Wedding:
9/21/2013
5.0/5.0
I was really wanting "that" experience when shopping for my dress. I didnt get "that" experience however, I got THE experience. As soon as I stepped into the door my party (10 of us) were greeted with a smile and after that it just got better. Gwen was amazing she listened to what I wanted but also gave her professional opinion on what would look best on me since I am extremly large busted. My bridesmaids also purchased their dresses there and Gwen made it fun and exciting for everyone! I loved my day and the fact that someone so caring helped me find my dress just made it all the better.
I was really wanting "that" experience when shopping for my dress. I didnt get "that" experience however, I got THE Read more...
I was really wanting "that" experience when shopping for my dress. I didnt get "that" experience however, I got THE experience. As soon as I stepped into the door my party (10 of us) were greeted with a smile and after that it just got better. Gwen was amazing she listened to what I wanted but also gave her professional opinion on what would look best on me since I am extremly large busted. My bridesmaids also purchased their dresses there and Gwen made it fun and exciting for everyone! I loved my day and the fact that someone so caring helped me find my dress just made it all the better. Read less
Services Used: Dress & Attire
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amber
Wedding:
9/21/2013
5.0/5.0
I had the best experience ever with Gown Gallery. This was the first place I went to try on dresses. Colleen, the bridal consultant was amazing. She listened to what I was asking for, and found me the perfect dress. I did check out another Bridal shop, and came back to Gown Gallery, as the staff/environment at the other place wasn't professional. I found myself wanting to give my business to Gown Gallery.The atmosphere of this place is spectacular. All staff are super friendly and go above and beyond to make you feel comfortable. As a bigger Bride, I dreaded the dress shopping, however, they superseded my expectations. When I came back to purchase my gown, Megan helped me and she was amazing as well. SHe helped me try on the dress again just to solidify it was the perfect gown. Both Colleen and Megan are amazing and made me feel so comfortable. I love my dress, and will be doing my bridal party business here as well!!! Thanks Gown Gallery for making this event in my life so special, I am truly lucky to have stumbled upon your Bridal SHop.
I had the best experience ever with Gown Gallery. This was the first place I went to try on dresses. Colleen, the bridal Read more...
I had the best experience ever with Gown Gallery. This was the first place I went to try on dresses. Colleen, the bridal consultant was amazing. She listened to what I was asking for, and found me the perfect dress. I did check out another Bridal shop, and came back to Gown Gallery, as the staff/environment at the other place wasn't professional. I found myself wanting to give my business to Gown Gallery.The atmosphere of this place is spectacular. All staff are super friendly and go above and beyond to make you feel comfortable. As a bigger Bride, I dreaded the dress shopping, however, they superseded my expectations. When I came back to purchase my gown, Megan helped me and she was amazing as well. SHe helped me try on the dress again just to solidify it was the perfect gown. Both Colleen and Megan are amazing and made me feel so comfortable. I love my dress, and will be doing my bridal party business here as well!!! Thanks Gown Gallery for making this event in my life so special, I am truly lucky to have stumbled upon your Bridal SHop. Read less
Services Used: Dress & Attire
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Rachel
Wedding:
9/21/2013
5.0/5.0
Found my dress, This was the seventh store we went to. Super helpful, super friendly. Shipped the dress and slip for every practical cost. Fabulous selection!
Found my dress, This was the seventh store we went to. Super helpful, super friendly. Shipped the dress and slip for every Read more...
Found my dress, This was the seventh store we went to. Super helpful, super friendly. Shipped the dress and slip for every practical cost. Fabulous selection! Read less
Services Used: Dress & Attire, Jewelry
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Linsey
Wedding:
9/7/2013
5.0/5.0
I cannot praise the Gown Gallery enough!! They went above and beyond to accomodate my requests while searching for the perfect dress. My Bridal Consultant was Megan Allen and immediately fell in love with her. She made my mom and me feel SOOO comfortable, it was almost as if we had known her our whole lives. You can tell Megan has a lot of experience and knows the ins and outs of the wedding planning process. Both Megan and the Owner even stayed later than their normal buisness hours for me to come back and try my dress on...the one I purchased that very same day. I visited multiple bridal vendors and none of them compared to The Gown Gallery and especially the treatment we received from Megan. Thanks so much Gown Gallery for the amazing experience you provided!!
I cannot praise the Gown Gallery enough!! They went above and beyond to accomodate my requests while searching for the Read more...
I cannot praise the Gown Gallery enough!! They went above and beyond to accomodate my requests while searching for the perfect dress. My Bridal Consultant was Megan Allen and immediately fell in love with her. She made my mom and me feel SOOO comfortable, it was almost as if we had known her our whole lives. You can tell Megan has a lot of experience and knows the ins and outs of the wedding planning process. Both Megan and the Owner even stayed later than their normal buisness hours for me to come back and try my dress on...the one I purchased that very same day. I visited multiple bridal vendors and none of them compared to The Gown Gallery and especially the treatment we received from Megan. Thanks so much Gown Gallery for the amazing experience you provided!! Read less
Services Used: Dress & Attire, Jewelry
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Janet
Wedding:
9/7/2013
5.0/5.0
Megan Allen helped my daughter and me on purchasing her wedding dress. Megan was the best she was so professional and so caring through this process. She didn't make us feel rushed and she even accomodated us in coming back later that day and she stayed after hours. The store had closed and everyone had went home except Megan and the owner. They were amazing. Megan and Gown Gallery are rock star's. We had been to another place that was not accomodating at all and it was totally cold. Megan and Gown Gallery provided an amazing memory for this Mom!
Megan Allen helped my daughter and me on purchasing her wedding dress. Megan was the best she was so professional and so Read more...
Megan Allen helped my daughter and me on purchasing her wedding dress. Megan was the best she was so professional and so caring through this process. She didn't make us feel rushed and she even accomodated us in coming back later that day and she stayed after hours. The store had closed and everyone had went home except Megan and the owner. They were amazing. Megan and Gown Gallery are rock star's. We had been to another place that was not accomodating at all and it was totally cold. Megan and Gown Gallery provided an amazing memory for this Mom! Read less
Services Used: Dress & Attire
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Sarah
Wedding:
9/1/2013
5.0/5.0
I worked with Eboni, and she was fantastic. I had been to another bridal salon earlier in the day and, although they were perfectly kind, they just didn't seem to get what I wanted. In contrast, Eboni was both warm and friendly, and really listened to what I wanted. She was also very creative with helping me style my gown to get the look I was after. She helped me add a sash and turn around the sheer lace jacket included with the gown to give the dress a truly unique look. It was a great experience, and I would definitely recommend that others go to Gown Gallery when shopping for their weddings.
I worked with Eboni, and she was fantastic. I had been to another bridal salon earlier in the day and, although they were Read more...
I worked with Eboni, and she was fantastic. I had been to another bridal salon earlier in the day and, although they were perfectly kind, they just didn't seem to get what I wanted. In contrast, Eboni was both warm and friendly, and really listened to what I wanted. She was also very creative with helping me style my gown to get the look I was after. She helped me add a sash and turn around the sheer lace jacket included with the gown to give the dress a truly unique look. It was a great experience, and I would definitely recommend that others go to Gown Gallery when shopping for their weddings. Read less
Services Used: Dress & Attire
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mary
Wedding:
8/31/2013
5.0/5.0
"The shipping was fast and the dresses and tux are amazing....will definitely recommend to friends
"The shipping was fast and the dresses and tux are amazing....will definitely recommend to friends
"The shipping was fast and the dresses and tux are amazing....will definitely recommend to friends Read less
Services Used: Dress & Attire
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Casey
Wedding:
8/31/2013
5.0/5.0
Loved the service and the gown seamstress who did my alterations was wonderful and helpful!
Loved the service and the gown seamstress who did my alterations was wonderful and helpful!
Loved the service and the gown seamstress who did my alterations was wonderful and helpful! Read less
Services Used: Dress & Attire, Jewelry
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Megan
Wedding:
8/10/2013
5.0/5.0
Eboni made my wedding dress shopping experience memorable and stress free. She was responsive to my requests and flexible to my schedule. I would recommend The Gown Gallery bridal salon based on my personal experience with this fabulous consultant!
Eboni made my wedding dress shopping experience memorable and stress free. She was responsive to my requests and flexible Read more...
Eboni made my wedding dress shopping experience memorable and stress free. She was responsive to my requests and flexible to my schedule. I would recommend The Gown Gallery bridal salon based on my personal experience with this fabulous consultant! Read less
Services Used: Dress & Attire
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marissa
Wedding:
8/8/2013
5.0/5.0
I had visited a few other area stores before visiting Gown Gallery. They had a great selection of dresses to choose from. Megan was awesome to work with. She listened to all my concerns and I was able to find the dress of my dreams within my budget. When my dress came in, Gown Gallery worked with me and time crunch to have my dress altered and ready to go with a time to spare. Barb the seamstress did an amazing job with my dress. She was very kind to deal with.
I had visited a few other area stores before visiting Gown Gallery. They had a great selection of dresses to choose from. Read more...
I had visited a few other area stores before visiting Gown Gallery. They had a great selection of dresses to choose from. Megan was awesome to work with. She listened to all my concerns and I was able to find the dress of my dreams within my budget. When my dress came in, Gown Gallery worked with me and time crunch to have my dress altered and ready to go with a time to spare. Barb the seamstress did an amazing job with my dress. She was very kind to deal with. Read less
Services Used: Dress & Attire
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Erike
Wedding:
8/3/2013
5.0/5.0
I was at the Gown Gallery this past weekend, helping my best friend to find her wedding dress and look at bridesmaid dresses. Her consultant, who made the experience as a spectator not only enjoyable and fun, but efficient. She brought her dresses that matched her criteria and was a great listener. We left at lunch to think about "the dress" and came back an hour before closing, where the store and our consultant were more than accommodating to our second visit of the day. My friend is out of town, so finding dresses that day was important. We all had a wonderful experience and ended our search with a glass of champagne!
I was at the Gown Gallery this past weekend, helping my best friend to find her wedding dress and look at bridesmaid Read more...
I was at the Gown Gallery this past weekend, helping my best friend to find her wedding dress and look at bridesmaid dresses. Her consultant, who made the experience as a spectator not only enjoyable and fun, but efficient. She brought her dresses that matched her criteria and was a great listener. We left at lunch to think about "the dress" and came back an hour before closing, where the store and our consultant were more than accommodating to our second visit of the day. My friend is out of town, so finding dresses that day was important. We all had a wonderful experience and ended our search with a glass of champagne! Read less
Services Used: Dress & Attire
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Leona
Wedding:
7/27/2013
5.0/5.0
Love, loved everything from the moment I walked in to the day of the wedding. They had exactly what I was looking for I got my gown and my bridal jewelry from here
Love, loved everything from the moment I walked in to the day of the wedding. They had exactly what I was looking for I Read more...
Love, loved everything from the moment I walked in to the day of the wedding. They had exactly what I was looking for I got my gown and my bridal jewelry from here Read less
Services Used: Dress & Attire, Jewelry
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Martha
Wedding:
7/27/2013
5.0/5.0
The first time I had gone here was for a prom dress and I like the store and the people in the store. Now I have got my bridal gown from there and the experience was even better.... highly recommended!!
The first time I had gone here was for a prom dress and I like the store and the people in the store. Now I have got my Read more...
The first time I had gone here was for a prom dress and I like the store and the people in the store. Now I have got my bridal gown from there and the experience was even better.... highly recommended!! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I had a wonderful experience at Gown Gallery. Eboni F. was absolutely amazing! She was patient in finding the right dress for me, a good listener and offered great advice. The Gown Gallery also offered a great selection of dresses, a fantastic modern space & friendly staff.
I had a wonderful experience at Gown Gallery. Eboni F. was absolutely amazing! She was patient in finding the right dress Read more...
I had a wonderful experience at Gown Gallery. Eboni F. was absolutely amazing! She was patient in finding the right dress for me, a good listener and offered great advice. The Gown Gallery also offered a great selection of dresses, a fantastic modern space & friendly staff. Read less
Services Used: Dress & Attire
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Denise
Wedding:
7/20/2013
5.0/5.0
The bridal consultant was wonderful! She has a great eye for design, for what fits the type of wedding, and most especially what looks wonderful on the bride. She was an immense help to me in determining what to choose for my wedding dress. I also left with a gorgeous rehearsal dinner dress and reception dress. Her dresses and accessories are beautiful and in excellent condition. Going to The Gown Gallery to purchase my wedding gown was the best decision I have made since saying yes! I even got my Bridal jewelry from here.
The bridal consultant was wonderful! She has a great eye for design, for what fits the type of wedding, and most Read more...
The bridal consultant was wonderful! She has a great eye for design, for what fits the type of wedding, and most especially what looks wonderful on the bride. She was an immense help to me in determining what to choose for my wedding dress. I also left with a gorgeous rehearsal dinner dress and reception dress. Her dresses and accessories are beautiful and in excellent condition. Going to The Gown Gallery to purchase my wedding gown was the best decision I have made since saying yes! I even got my Bridal jewelry from here. Read less
Services Used: Dress & Attire, Jewelry
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Mikhaila
Wedding:
7/13/2013
5.0/5.0
I had an appointment and wasn't expecting or planning on buying a wedding dress that day. My consultant was very nice and helpful and she brought something in I hadn't seen and/or wouldn't have thought to try on. Turns out it was beautiful! I bought my dress there and I received $100 off for buying that day and $150 off my dress for doing one of their study groups as well. They said the dress would take 4-6 months and it was there in 4. Everyone I talked to there was very nice!
I had an appointment and wasn't expecting or planning on buying a wedding dress that day. My consultant was very nice and Read more...
I had an appointment and wasn't expecting or planning on buying a wedding dress that day. My consultant was very nice and helpful and she brought something in I hadn't seen and/or wouldn't have thought to try on. Turns out it was beautiful! I bought my dress there and I received $100 off for buying that day and $150 off my dress for doing one of their study groups as well. They said the dress would take 4-6 months and it was there in 4. Everyone I talked to there was very nice! Read less
Services Used: Dress & Attire
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Cyrus
Wedding:
6/29/2013
5.0/5.0
This is the perfect place to go for your complete wedding attire and accessories!!
This is the perfect place to go for your complete wedding attire and accessories!!
This is the perfect place to go for your complete wedding attire and accessories!! Read less
Services Used: Dress & Attire, Jewelry
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Shane
Wedding:
6/29/2013
5.0/5.0
They did a great job with my wife's wedding dress and made her look even more stunning on our big day. Thank you!!!
They did a great job with my wife's wedding dress and made her look even more stunning on our big day. Thank you!!!
They did a great job with my wife's wedding dress and made her look even more stunning on our big day. Thank you!!! Read less
Services Used: Dress & Attire, Jewelry
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Jacqueline
Wedding:
6/29/2013
5.0/5.0
I absolutely loved shopping for my dress here! It is the experience I was looking for and wanted when shopping for my wedding dress. I ordered my dress during my first appointment and got a discount by ordering it that day. I tried on quite a few dresses, and the one I chose was the second. I tried it on 3-4 times before I could accept that my dress was going to be the second on that I tried on. The ladies are polite and so nice and helpful. The alterations lady is amazing as well. I couldn't of been happier with how everything turned out!
I absolutely loved shopping for my dress here! It is the experience I was looking for and wanted when shopping for my Read more...
I absolutely loved shopping for my dress here! It is the experience I was looking for and wanted when shopping for my wedding dress. I ordered my dress during my first appointment and got a discount by ordering it that day. I tried on quite a few dresses, and the one I chose was the second. I tried it on 3-4 times before I could accept that my dress was going to be the second on that I tried on. The ladies are polite and so nice and helpful. The alterations lady is amazing as well. I couldn't of been happier with how everything turned out! Read less
Services Used: Dress & Attire
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Deresh
Wedding:
6/29/2013
5.0/5.0
The bridesmaids looked gorgeous in their lovely and well designed dresses that you made. Thank you for being a part of making our BIG day a success.
The bridesmaids looked gorgeous in their lovely and well designed dresses that you made. Thank you for being a part of Read more...
The bridesmaids looked gorgeous in their lovely and well designed dresses that you made. Thank you for being a part of making our BIG day a success. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I am overjoyed with the wedding gown.Outstanding quality (in every respect) and within my budget.I am very happy with the Gown Gallery
I am overjoyed with the wedding gown.Outstanding quality (in every respect) and within my budget.I am very happy with the Read more...
I am overjoyed with the wedding gown.Outstanding quality (in every respect) and within my budget.I am very happy with the Gown Gallery Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
When it came time to try on wedding gowns, The Gown Galery is at the top of my list.
When it came time to try on wedding gowns, The Gown Galery is at the top of my list.
When it came time to try on wedding gowns, The Gown Galery is at the top of my list. Read less
Services Used: Dress & Attire
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Terence
Wedding:
6/26/2013
5.0/5.0
I found my perfect dress at Gown Gallery. The staff were all helpful and very open to listening to what I wanted. I worked with Gwen and after trying on a few dresses she went and pulled THE dress which was exactly what I wanted. She was patient and did not pressure me to purchase. I also did my fittings and Barb was great to work with.
I found my perfect dress at Gown Gallery. The staff were all helpful and very open to listening to what I wanted. I worked Read more...
I found my perfect dress at Gown Gallery. The staff were all helpful and very open to listening to what I wanted. I worked with Gwen and after trying on a few dresses she went and pulled THE dress which was exactly what I wanted. She was patient and did not pressure me to purchase. I also did my fittings and Barb was great to work with. Read less
Services Used: Dress & Attire, Jewelry
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Rebecca
Wedding:
6/15/2013
5.0/5.0
I recently found my dress at The Gown Gallery in downtown Kansas City, MO, and I cannot find words to adequately express how excellent my experience was! Gwen was my consultant and she did a superb job of making me and my family feel welcome and comfortable. She was extremely knowledgable, and she found a way to make my champagne taste work within my beer budget. The store is a beautiful loft space, and decorated flawlessly. After discussing what I was looking for, we toasted my engagement over mimosas, and began trying on dresses. Nothing ever felt rushed or pushy about the experience. I left with a gorgeous Paloma Blanca dress, and was able to find my bridesmaid dresses as well. I wish I could do it all over again!
I recently found my dress at The Gown Gallery in downtown Kansas City, MO, and I cannot find words to adequately express Read more...
I recently found my dress at The Gown Gallery in downtown Kansas City, MO, and I cannot find words to adequately express how excellent my experience was! Gwen was my consultant and she did a superb job of making me and my family feel welcome and comfortable. She was extremely knowledgable, and she found a way to make my champagne taste work within my beer budget. The store is a beautiful loft space, and decorated flawlessly. After discussing what I was looking for, we toasted my engagement over mimosas, and began trying on dresses. Nothing ever felt rushed or pushy about the experience. I left with a gorgeous Paloma Blanca dress, and was able to find my bridesmaid dresses as well. I wish I could do it all over again! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I loved the ladies in this store. They were extremely nice and helpful. You just stand there and they dress you. I would recommend them to anyone.
I loved the ladies in this store. They were extremely nice and helpful. You just stand there and they dress you. I would Read more...
I loved the ladies in this store. They were extremely nice and helpful. You just stand there and they dress you. I would recommend them to anyone. Read less
Services Used: Dress & Attire
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Rachel
Wedding:
5/25/2013
5.0/5.0
I had my first appointment today at The Gown Gallery and bought my wedding dress! Gwen was absolutely delightful to work with and took considerable time and care to help me select the dress of my dreams. Upon walking in the salon, my mom and I were served refreshments of hot tea, mimosas, or water and a selection of butter cookies. The dresses were all exquisite. They were beautiful just to look at, let alone trying on! My wedding is fairly short notice being that my fiance is in the military - working around his schedule proves to be quite the challenge. The best date for our wedding that opened up happens to be only 5 short months away in May. Dresses generally take a minimum of 6 months from production to pick up, however, Gwen managed to make a call to rush order my dress - bringing it here in a speedy 4 months. I was extremely grateful to her and all of the staff for a wonderful bridal gown shopping experience.
I had my first appointment today at The Gown Gallery and bought my wedding dress! Gwen was absolutely delightful to work Read more...
I had my first appointment today at The Gown Gallery and bought my wedding dress! Gwen was absolutely delightful to work with and took considerable time and care to help me select the dress of my dreams. Upon walking in the salon, my mom and I were served refreshments of hot tea, mimosas, or water and a selection of butter cookies. The dresses were all exquisite. They were beautiful just to look at, let alone trying on! My wedding is fairly short notice being that my fiance is in the military - working around his schedule proves to be quite the challenge. The best date for our wedding that opened up happens to be only 5 short months away in May. Dresses generally take a minimum of 6 months from production to pick up, however, Gwen managed to make a call to rush order my dress - bringing it here in a speedy 4 months. I was extremely grateful to her and all of the staff for a wonderful bridal gown shopping experience. Read less
Services Used: Dress & Attire, Jewelry
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Lindsay
Wedding:
5/11/2013
5.0/5.0
I would highly recommend Megan Allen. She helped my maid of honor with her dress and then once I was engaged I still had her card and called her right away. She is not pushy and is there to help you! Very happy with my visit.
I would highly recommend Megan Allen. She helped my maid of honor with her dress and then once I was engaged I still had Read more...
I would highly recommend Megan Allen. She helped my maid of honor with her dress and then once I was engaged I still had her card and called her right away. She is not pushy and is there to help you! Very happy with my visit. Read less
Services Used: Dress & Attire
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hnsmith2219
Wedding:
4/27/2013
5.0/5.0
My fiance and I are planning a wedding for Spring of 2013. I began my search for the perfect dress online and fell in love with a dress from the Alma Novia collection. I found that the Gown Gallery carried this particular design line and so I made an appointment to try on the dress. My trip from St. Louis, MO was so completely worth it. My consultant, Megan, was absolutely wonderful. She had a brief consultation with me prior to pulling some dresses for me to try on. I tried on the dress I made the trip for first and then tried on some of the other gowns she pulled based on my specifications. Megan was so helpful without being pushy and made me completely comfortable. She made my experience so much fun! I ended up falling in love with dress no 3, which Megan helped me to accessorize perfectly with the addition of a belt. I was extremely impressed with the salon setting, wide selection of gowns and designers and most of all the superior customer service. Certainly a must for all brides in the area, and definitely worth the drive for brides out of area, such as myself!
My fiance and I are planning a wedding for Spring of 2013. I began my search for the perfect dress online and fell in love Read more...
My fiance and I are planning a wedding for Spring of 2013. I began my search for the perfect dress online and fell in love with a dress from the Alma Novia collection. I found that the Gown Gallery carried this particular design line and so I made an appointment to try on the dress. My trip from St. Louis, MO was so completely worth it. My consultant, Megan, was absolutely wonderful. She had a brief consultation with me prior to pulling some dresses for me to try on. I tried on the dress I made the trip for first and then tried on some of the other gowns she pulled based on my specifications. Megan was so helpful without being pushy and made me completely comfortable. She made my experience so much fun! I ended up falling in love with dress no 3, which Megan helped me to accessorize perfectly with the addition of a belt. I was extremely impressed with the salon setting, wide selection of gowns and designers and most of all the superior customer service. Certainly a must for all brides in the area, and definitely worth the drive for brides out of area, such as myself! Read less
Services Used: Dress & Attire
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Cathy
Wedding:
4/13/2013
5.0/5.0
I had always wanted to go to The Gown Gallery to look for my wedding dress! My mom and I went just to get an idea of what I liked and didn't like, and I ended up buying the first dress I tried on! Eboni was FANTASTIC!!!! I couldn't really put into words what I was looking for, and she found the perfect dress for me anyway!
I had always wanted to go to The Gown Gallery to look for my wedding dress! My mom and I went just to get an idea of what Read more...
I had always wanted to go to The Gown Gallery to look for my wedding dress! My mom and I went just to get an idea of what I liked and didn't like, and I ended up buying the first dress I tried on! Eboni was FANTASTIC!!!! I couldn't really put into words what I was looking for, and she found the perfect dress for me anyway! Read less
Services Used: Dress & Attire
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Etienne
Wedding:
12/8/2012
5.0/5.0
I worked with Sue Villa and she was excellent when it came to customer service. We worked with her in obtaining tuxedos for our entire wedding party. She was willing to work with our entire wedding party and be flexible in order to meet everyone's time schedule. Her responsiveness to any issues was very prompt and she always seemed eager to get our needs met. I would recommend her to anyone who believes customer services is an absolute MUST! Thanks Sue!!
I worked with Sue Villa and she was excellent when it came to customer service. We worked with her in obtaining tuxedos Read more...
I worked with Sue Villa and she was excellent when it came to customer service. We worked with her in obtaining tuxedos for our entire wedding party. She was willing to work with our entire wedding party and be flexible in order to meet everyone's time schedule. Her responsiveness to any issues was very prompt and she always seemed eager to get our needs met. I would recommend her to anyone who believes customer services is an absolute MUST! Thanks Sue!! Read less
Services Used: Dress & Attire
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Laura
Wedding:
11/10/2012
5.0/5.0
My experience at Gown Gallery was fantastic beginning to end. The atmosphere and location were great. I worked with Gwen and she was wonderful! She gave me all the time I needed to decide when I had my choice narrowed down between two dresses. She asked all the right questions without being pushing or making me feel pressured to make a decision. I was actually able to come in under on my dress budget and I couldn't be happier with the selection I made for my big day.
My experience at Gown Gallery was fantastic beginning to end. The atmosphere and location were great. I worked with Gwen Read more...
My experience at Gown Gallery was fantastic beginning to end. The atmosphere and location were great. I worked with Gwen and she was wonderful! She gave me all the time I needed to decide when I had my choice narrowed down between two dresses. She asked all the right questions without being pushing or making me feel pressured to make a decision. I was actually able to come in under on my dress budget and I couldn't be happier with the selection I made for my big day. Read less
Services Used: Dress & Attire
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Matthew
Wedding:
11/3/2012
5.0/5.0
My Bride and I had a great experience with the Gown Gallery. With all of my groomsmen spread across the US and even myself being in Texas for the vast majority of the planning for this wedding, Sue Villa at the Gown gallery was amazingly flexible and easy to work with. I never had a problem with responsiveness and she was very helpful in getting just the right look for our occasion. If I had to do it all over again, I would use them in a heartbeat.
My Bride and I had a great experience with the Gown Gallery. With all of my groomsmen spread across the US and even myself Read more...
My Bride and I had a great experience with the Gown Gallery. With all of my groomsmen spread across the US and even myself being in Texas for the vast majority of the planning for this wedding, Sue Villa at the Gown gallery was amazingly flexible and easy to work with. I never had a problem with responsiveness and she was very helpful in getting just the right look for our occasion. If I had to do it all over again, I would use them in a heartbeat. Read less
Services Used: Dress & Attire
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Becky
Wedding:
10/27/2012
5.0/5.0
I cannot even begin to tell you how thankful I am for the amazing staff at the Gown Gallery. My consultant was Megan and the woman who completed my alterations was Barb. I purchased my gown about one year before my wedding date, and Megan was so comforting and helpful during that process. I was overweight and very uncomfortable with my body and feeling anxious about the whole process, and Megan made me feel supported and beautiful. Over the course of the year, I would see Megan whenever I came in for a fitting, and it was so great to catch up with her and I felt like she was genuinely excited for me. Megan was very responsive and reliable when checking on order status, etc. Once my dress came in, Barb had her work cut out for her. Prior to my wedding, I lost 80 pounds from the time we ordered the dress to when the final fitting occurred. Over the course of 3-4 months, Barb essentially remade my wedding dress; she took my dress from a size 18 to a size 10, added a sweetheart neckline, and altered a crystal belt to fit the dress. I want to stress that my dress did not look like it had been taken-in so significantly; it was absolutely perfect and everyone was amazed at what Barb was able to do. I have some photos of my full dress on my profile page, so please feel free to look. My experience at the Gown Gallery was everything I was hoping for and Megan and Barb made what could have been an incredibly stressful experience very low-stress.
I cannot even begin to tell you how thankful I am for the amazing staff at the Gown Gallery. My consultant was Megan and Read more...
I cannot even begin to tell you how thankful I am for the amazing staff at the Gown Gallery. My consultant was Megan and the woman who completed my alterations was Barb. I purchased my gown about one year before my wedding date, and Megan was so comforting and helpful during that process. I was overweight and very uncomfortable with my body and feeling anxious about the whole process, and Megan made me feel supported and beautiful. Over the course of the year, I would see Megan whenever I came in for a fitting, and it was so great to catch up with her and I felt like she was genuinely excited for me. Megan was very responsive and reliable when checking on order status, etc. Once my dress came in, Barb had her work cut out for her. Prior to my wedding, I lost 80 pounds from the time we ordered the dress to when the final fitting occurred. Over the course of 3-4 months, Barb essentially remade my wedding dress; she took my dress from a size 18 to a size 10, added a sweetheart neckline, and altered a crystal belt to fit the dress. I want to stress that my dress did not look like it had been taken-in so significantly; it was absolutely perfect and everyone was amazed at what Barb was able to do. I have some photos of my full dress on my profile page, so please feel free to look. My experience at the Gown Gallery was everything I was hoping for and Megan and Barb made what could have been an incredibly stressful experience very low-stress. Read less
Services Used: Dress & Attire
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awight
Wedding:
10/5/2012
5.0/5.0
I had a fantastic experience at the Gown Gallery! It is a beautiful space, the customer service is superb, and they have a great selection of dresses. I highly recommend my consultant Megan! She listened and understood what I was looking for, and she really eased the jitters I had about dress shopping and made me feel comfortable!
I had a fantastic experience at the Gown Gallery! It is a beautiful space, the customer service is superb, and they have a Read more...
I had a fantastic experience at the Gown Gallery! It is a beautiful space, the customer service is superb, and they have a great selection of dresses. I highly recommend my consultant Megan! She listened and understood what I was looking for, and she really eased the jitters I had about dress shopping and made me feel comfortable! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
7/14/2012
5.0/5.0
Both my daughter and I bought our dresses there. The place has atmosphere. Staff was great not pushy.
And the alterations,were great
Both my daughter and I bought our dresses there. The place has atmosphere. Staff was great not pushy.
And the Read more...
Both my daughter and I bought our dresses there. The place has atmosphere. Staff was great not pushy.
And the alterations,were great Read less
Services Used: Dress & Attire, Jewelry
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Abigail
Wedding:
6/30/2012
5.0/5.0
My mother and I have both gushed about what a wonderful experience we had at Gown Gallery! Sharon and the entire team were extremely knowledgable and I knew I was in good hands at all times. We purchased my wedding gown, mother of the bride dress and all the bridesmaid's dresses there and they were all stunning. I would absolutely recommend them to everyone I know!
My mother and I have both gushed about what a wonderful experience we had at Gown Gallery! Sharon and the entire team were Read more...
My mother and I have both gushed about what a wonderful experience we had at Gown Gallery! Sharon and the entire team were extremely knowledgable and I knew I was in good hands at all times. We purchased my wedding gown, mother of the bride dress and all the bridesmaid's dresses there and they were all stunning. I would absolutely recommend them to everyone I know! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
6/23/2012
5.0/5.0
I am still absolutely in love with my dress from Gown Gallery. They were very patient and helped me try on several different dresses. I worked with Gwen and she was so accommodating and helped me find my perfect dress. Their services was always excellent from finding my dress to alterations and every detail in between.
I am still absolutely in love with my dress from Gown Gallery. They were very patient and helped me try on several Read more...
I am still absolutely in love with my dress from Gown Gallery. They were very patient and helped me try on several different dresses. I worked with Gwen and she was so accommodating and helped me find my perfect dress. Their services was always excellent from finding my dress to alterations and every detail in between. Read less
Services Used: Dress & Attire
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Claire
Wedding:
6/15/2012
5.0/5.0
We worked with Gwen at Gown Gallery and she made my dress shopping experience wonderful. I was able to try on a variety of styles and select the one that really "wowed" me. She made sure to stay within my budget and we found the perfect dress at the perfect price.
We worked with Gwen at Gown Gallery and she made my dress shopping experience wonderful. I was able to try on a variety of Read more...
We worked with Gwen at Gown Gallery and she made my dress shopping experience wonderful. I was able to try on a variety of styles and select the one that really "wowed" me. She made sure to stay within my budget and we found the perfect dress at the perfect price. Read less
Services Used: Dress & Attire
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kguest
Wedding:
6/9/2012
5.0/5.0
I would definitely recommend any bride to purchase their dress from Gown Gallery. The store offered a variety of gown options and was very accomodating to my family memebers I wanted to bring along with me. The woman who worked with me, Heather, did a fabulous job grabbing dresses that fit exactly what I told her I liked. She brought enough dresses to help me make a decision, but not too many where I was overwhelmed. I found my perfect dress at Gown Gallery in a short amount of time. Heather got to know me on a personal level, which made me feel like I was not only a customer, but she cared as much about my big day as I did. Unlike other bridal store I had been to, she gave me dresses that I described to the T. Other stores gave me dresses that were either popular, way out of my price range, or that the woman working with me liked. I did not like the dresses. Gown Gallery catered to my needs and wants.
I would definitely recommend any bride to purchase their dress from Gown Gallery. The store offered a variety of gown Read more...
I would definitely recommend any bride to purchase their dress from Gown Gallery. The store offered a variety of gown options and was very accomodating to my family memebers I wanted to bring along with me. The woman who worked with me, Heather, did a fabulous job grabbing dresses that fit exactly what I told her I liked. She brought enough dresses to help me make a decision, but not too many where I was overwhelmed. I found my perfect dress at Gown Gallery in a short amount of time. Heather got to know me on a personal level, which made me feel like I was not only a customer, but she cared as much about my big day as I did. Unlike other bridal store I had been to, she gave me dresses that I described to the T. Other stores gave me dresses that were either popular, way out of my price range, or that the woman working with me liked. I did not like the dresses. Gown Gallery catered to my needs and wants. Read less
Services Used: Dress & Attire
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Kim
Wedding:
3/17/2012
5.0/5.0
I walked into Gown Gallery just shy of 4 months from my wedding (no I'm not a slacker, we only had a 4 month engagement!) knowing I was already pushing the time it took to get a dress in let alone fitted.
The staff there was wonderful! We found the perfect dress and they even worked to add extra little details that made it more unique to me.
My dress came in, in perfect timing and the staff worked diligently to make sure it fit perfectly. I absolutely loved it!
So glad I went to The Gown Gallery!
I walked into Gown Gallery just shy of 4 months from my wedding (no I'm not a slacker, we only had a 4 month engagement!) Read more...
I walked into Gown Gallery just shy of 4 months from my wedding (no I'm not a slacker, we only had a 4 month engagement!) knowing I was already pushing the time it took to get a dress in let alone fitted.
The staff there was wonderful! We found the perfect dress and they even worked to add extra little details that made it more unique to me.
My dress came in, in perfect timing and the staff worked diligently to make sure it fit perfectly. I absolutely loved it!
So glad I went to The Gown Gallery! Read less
Services Used: Dress & Attire
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classyhawk22
Wedding:
1/14/2012
5.0/5.0
I absolutely loved shopping for my dress here! It is the experience I was looking for and wanted when shopping for my wedding dress. I ordered my dress during my first appointment and got a discount by ordering it that day. I tried on quite a few dresses, and the one I chose was the second. I tried it on 3-4 times before I could accept that my dress was going to be the second on that I tried on. The ladies are polite and so nice and helpful. The alterations lady is amazing as well. I couldn't of been happier with how everything turned out!
I absolutely loved shopping for my dress here! It is the experience I was looking for and wanted when shopping for my Read more...
I absolutely loved shopping for my dress here! It is the experience I was looking for and wanted when shopping for my wedding dress. I ordered my dress during my first appointment and got a discount by ordering it that day. I tried on quite a few dresses, and the one I chose was the second. I tried it on 3-4 times before I could accept that my dress was going to be the second on that I tried on. The ladies are polite and so nice and helpful. The alterations lady is amazing as well. I couldn't of been happier with how everything turned out! Read less
Services Used: Dress & Attire
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caitliniliff
Wedding:
11/12/2011
5.0/5.0
I purchased my gown at the Gown Gallery and would recommend it to anyone. They really listened to what I wanted in a dress and did not try to force me into purchasing a dress that I didn't absolutely love. I tried on the dress about 4 different times before I purchased it, and every time I went into the store, they were very friendly, professional, and helpful.

I worked with Eboni at the Gown Gallery and she is fantastic. She made me feel so comfortable and at ease during this stressful time in the wedding planning, and that is one of the main reasons I purchased my gown there. She is extremely personable and fun to talk to, I enjoyed her so much that I asked her to be the one to help me into my gown on my wedding day. This was a great decision because then my mom and my bridesmaids could relax on the wedding day, and I felt confident in Eboni's ability to help get my dress to fit exactly how I wanted it to on the day of my wedding. It was such a wonderful experience working with those at the Gown Gallery!
I purchased my gown at the Gown Gallery and would recommend it to anyone. They really listened to what I wanted in a dress Read more...
I purchased my gown at the Gown Gallery and would recommend it to anyone. They really listened to what I wanted in a dress and did not try to force me into purchasing a dress that I didn't absolutely love. I tried on the dress about 4 different times before I purchased it, and every time I went into the store, they were very friendly, professional, and helpful.

I worked with Eboni at the Gown Gallery and she is fantastic. She made me feel so comfortable and at ease during this stressful time in the wedding planning, and that is one of the main reasons I purchased my gown there. She is extremely personable and fun to talk to, I enjoyed her so much that I asked her to be the one to help me into my gown on my wedding day. This was a great decision because then my mom and my bridesmaids could relax on the wedding day, and I felt confident in Eboni's ability to help get my dress to fit exactly how I wanted it to on the day of my wedding. It was such a wonderful experience working with those at the Gown Gallery! Read less
Services Used: Dress & Attire
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jennb
Wedding:
10/8/2011
5.0/5.0
I cannot thank the Gown Gallery enough for their awesome work!
I had been to other bridal shops and been discouraged because I wasn't exactly 'sample size'. Liz did an amazing job of making me feel comfortable, listening to what I was looking for, and then finding my perfect dress.
They were great at communicating with me during the entire process and even were very helpful when trying to work with scheduling conflicts because I live more than 3 hours away.
When it came time for alterations, Barb was absolutely the best! She was professional but so personable and I automatically felt comfortable. She altered my dress so that it really looked like it was made for me and even gave me a waist, which is not something I've ever had!
I have gushed about the Gown Gallery since I first walked in the door last January and will continue to recommend them to everyone, especially Barb the seamstress, she was truly awesome!
I cannot thank the Gown Gallery enough for their awesome work!
I had been to other bridal shops and been discouraged Read more...
I cannot thank the Gown Gallery enough for their awesome work!
I had been to other bridal shops and been discouraged because I wasn't exactly 'sample size'. Liz did an amazing job of making me feel comfortable, listening to what I was looking for, and then finding my perfect dress.
They were great at communicating with me during the entire process and even were very helpful when trying to work with scheduling conflicts because I live more than 3 hours away.
When it came time for alterations, Barb was absolutely the best! She was professional but so personable and I automatically felt comfortable. She altered my dress so that it really looked like it was made for me and even gave me a waist, which is not something I've ever had!
I have gushed about the Gown Gallery since I first walked in the door last January and will continue to recommend them to everyone, especially Barb the seamstress, she was truly awesome! Read less
Services Used: Dress & Attire
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Hauna
Wedding:
9/24/2011
5.0/5.0
I had a wonderful experience with all of the staff at Gown Gallery. They were so patient and helpful while choosing and fitting my gown. They offered great advice and were always willing to answer my questions and find time to help me. They were such a huge part of making me feel amazing on my wedding day!
I had a wonderful experience with all of the staff at Gown Gallery. They were so patient and helpful while choosing and Read more...
I had a wonderful experience with all of the staff at Gown Gallery. They were so patient and helpful while choosing and fitting my gown. They offered great advice and were always willing to answer my questions and find time to help me. They were such a huge part of making me feel amazing on my wedding day! Read less
Services Used: Dress & Attire
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lasmile11
Wedding:
11/27/2010
5.0/5.0
You know when you go shopping and you get frustrated because you just feel like you look terrible....it's not you, it's the dress, and they will always fix the dress to make you look perfect. Absolutely wonderful experience!!!! My dress was gorgeous and they bent over backwards to get it for me. GWEN would not stop until she found me the perfect dress and trust me IT WAS THE PERFECT DRESS. Do not worry about going there and coming out empty handed...they are there until you find THE ONE. They listen and present you with gorgeous gowns. Mine had to be special orderd- DONE no problem. it was PHENOMENAL.

THANK YOU GOWN GALLERY!!!!
You know when you go shopping and you get frustrated because you just feel like you look terrible....it's not you, it's Read more...
You know when you go shopping and you get frustrated because you just feel like you look terrible....it's not you, it's the dress, and they will always fix the dress to make you look perfect. Absolutely wonderful experience!!!! My dress was gorgeous and they bent over backwards to get it for me. GWEN would not stop until she found me the perfect dress and trust me IT WAS THE PERFECT DRESS. Do not worry about going there and coming out empty handed...they are there until you find THE ONE. They listen and present you with gorgeous gowns. Mine had to be special orderd- DONE no problem. it was PHENOMENAL.

THANK YOU GOWN GALLERY!!!! Read less
Services Used: Dress & Attire, Jewelry
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Jenni
Wedding:
10/23/2010
5.0/5.0
Everytime I walked into the Gown Gallery I couldn't help but smile. Set in downtown KC it feels chic and special to shop in this beautiful little store. The dressing rooms are HUGE (which after using the rooms at Davids Bridal which are TINY its amazing what a difference it makes in the experience) I loved all of the workers, and I always felt like a bride when I was there. My budget was small, under $1000, and I felt perfectly comfortable and was not snubbed at all for my "low" budget. Some other places will treat you like you're being cheap, but at Gown Gallery they helped me find my perfect gown and were friendly the entire time!
Everytime I walked into the Gown Gallery I couldn't help but smile. Set in downtown KC it feels chic and special to shop Read more...
Everytime I walked into the Gown Gallery I couldn't help but smile. Set in downtown KC it feels chic and special to shop in this beautiful little store. The dressing rooms are HUGE (which after using the rooms at Davids Bridal which are TINY its amazing what a difference it makes in the experience) I loved all of the workers, and I always felt like a bride when I was there. My budget was small, under $1000, and I felt perfectly comfortable and was not snubbed at all for my "low" budget. Some other places will treat you like you're being cheap, but at Gown Gallery they helped me find my perfect gown and were friendly the entire time! Read less
Services Used: Dress & Attire
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shannyV00
Wedding:
10/23/2010
5.0/5.0
After many places I found the perfect dress for me at The Gown Gallery. I lived over 3 hours away and they were great at getting the dress ordered and keeping in touch with me. The only con was sometimes I would call and it would take awhile for someone who knew what was going to get on the phone, but other than that, great place. Felt very comfortable there.
After many places I found the perfect dress for me at The Gown Gallery. I lived over 3 hours away and they were great at Read more...
After many places I found the perfect dress for me at The Gown Gallery. I lived over 3 hours away and they were great at getting the dress ordered and keeping in touch with me. The only con was sometimes I would call and it would take awhile for someone who knew what was going to get on the phone, but other than that, great place. Felt very comfortable there. Read less
Services Used: Dress & Attire
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Liz
Wedding:
10/9/2010
5.0/5.0
We went into the Gown Gallery with an idea of what we thought "The Dress" would look like. We were helped by Caroline, who not only found amazing suggestions that were exactly what we had walked in looking for, she was very nice when I decided I wanted to try on one of "those dresses" from the magazine - huge, fluffy, lots of stuff going on. She was funny & helpful & very easy to work with. And, the selection was fantastic, we found exactly what we wanted, and it was even within the budget.
We went into the Gown Gallery with an idea of what we thought "The Dress" would look like. We were helped by Caroline, who Read more...
We went into the Gown Gallery with an idea of what we thought "The Dress" would look like. We were helped by Caroline, who not only found amazing suggestions that were exactly what we had walked in looking for, she was very nice when I decided I wanted to try on one of "those dresses" from the magazine - huge, fluffy, lots of stuff going on. She was funny & helpful & very easy to work with. And, the selection was fantastic, we found exactly what we wanted, and it was even within the budget. Read less
Services Used: Dress & Attire
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Emily10210
Wedding:
10/2/2010
5.0/5.0
Shopping at The Gown Gallery was the best experience I could have asked for. When I initially went shopping I had just started a diet and they worked with me to allow me to order several sizes smaller than I was at the time. I don't think many places would be that flexible. Liz was my main consultant and she was AMAZING! The day of my dress rehearsal I went in to pick up the dress and it hadn't been finished being steamed so the owner brought the dress to my hotel suite (literally to the door) and set it out so it would be perfect the next day. I also added swarovski crystals to my mother's veil and the work was done perfectly. I literally can't say enough good things about The Gown Gallery.
Shopping at The Gown Gallery was the best experience I could have asked for. When I initially went shopping I had just Read more...
Shopping at The Gown Gallery was the best experience I could have asked for. When I initially went shopping I had just started a diet and they worked with me to allow me to order several sizes smaller than I was at the time. I don't think many places would be that flexible. Liz was my main consultant and she was AMAZING! The day of my dress rehearsal I went in to pick up the dress and it hadn't been finished being steamed so the owner brought the dress to my hotel suite (literally to the door) and set it out so it would be perfect the next day. I also added swarovski crystals to my mother's veil and the work was done perfectly. I literally can't say enough good things about The Gown Gallery. Read less
Services Used: Dress & Attire
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Ashley's mom
Wedding:
6/26/2010
5.0/5.0
Sharon was amazing! She listened to what my daughter wanted and within 5 gowns Ashley found the one she wanted. She kept trying on many more after that just to be sure but Sharon had nailed it. The service was great, the gown came in on time and the alterations were perfect. Kudos to the team for a beautiful bride!!!
Sharon was amazing! She listened to what my daughter wanted and within 5 gowns Ashley found the one she wanted. She kept Read more...
Sharon was amazing! She listened to what my daughter wanted and within 5 gowns Ashley found the one she wanted. She kept trying on many more after that just to be sure but Sharon had nailed it. The service was great, the gown came in on time and the alterations were perfect. Kudos to the team for a beautiful bride!!! Read less
Services Used: Dress & Attire
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Sarah [Rider] Bellau
Wedding:
5/1/2010
5.0/5.0
I can't say enough positive things about the Gown Gallery. They were reliable, friendly, and genuinely excited about helping me find the perfect gown for me. I live out of town and they helped me out tremendously by being flexible with appointment times so I could squeeze in a dress fitting or alteration whenever I had the chance to come back to KC. My photos came out great and I got countless compliments about my gown and also the bridesmaid dresses that we got from Gown Gallery. Wouldn't change a thing!
I can't say enough positive things about the Gown Gallery. They were reliable, friendly, and genuinely excited about Read more...
I can't say enough positive things about the Gown Gallery. They were reliable, friendly, and genuinely excited about helping me find the perfect gown for me. I live out of town and they helped me out tremendously by being flexible with appointment times so I could squeeze in a dress fitting or alteration whenever I had the chance to come back to KC. My photos came out great and I got countless compliments about my gown and also the bridesmaid dresses that we got from Gown Gallery. Wouldn't change a thing! Read less
Services Used: Dress & Attire, Jewelry
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Peach80
Wedding:
7/11/2009
5.0/5.0
Wonderful experience at the Gown Gallery. I had already picked out a dress at another shop in Kansas City and was coming here as my last stop before purchasing. Elizabeth was my consultant and immediately brought out dresses similar to the one I was considering purchasing. I never once felt pressured here to make a decision on a dress. At other shops I felt like every dress I tried on they were expecting it to be the one and for me to purchase it right then and there. The Gown Gallery was a great place to shop for the not typical bride to be. (Not a bridezilla) I just wanted a comfortable place to shop with no pressure. I also can't wait for them to move into their new space downtown!!!!
Wonderful experience at the Gown Gallery. I had already picked out a dress at another shop in Kansas City and was coming Read more...
Wonderful experience at the Gown Gallery. I had already picked out a dress at another shop in Kansas City and was coming here as my last stop before purchasing. Elizabeth was my consultant and immediately brought out dresses similar to the one I was considering purchasing. I never once felt pressured here to make a decision on a dress. At other shops I felt like every dress I tried on they were expecting it to be the one and for me to purchase it right then and there. The Gown Gallery was a great place to shop for the not typical bride to be. (Not a bridezilla) I just wanted a comfortable place to shop with no pressure. I also can't wait for them to move into their new space downtown!!!! Read less
Services Used: Dress & Attire
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Mandy
Wedding:
6/20/2009
5.0/5.0
I really enjoyed my experience at the Gown Gallery. Gwen was my sales lady and she totally nailed it. I brought in quite a few pictures and I ended up buying the 2nd dress that I tried on. She was helpful but not too pushy and she was very honest. She spent hours helping me with gowns even though none really compared to that 2nd one, but we wanted to be sure. When I went to pick up the dress, Gwen was there and ohhhed and ahhhed over me again which I appreciated.
I really enjoyed my experience at the Gown Gallery. Gwen was my sales lady and she totally nailed it. I brought in quite a Read more...
I really enjoyed my experience at the Gown Gallery. Gwen was my sales lady and she totally nailed it. I brought in quite a few pictures and I ended up buying the 2nd dress that I tried on. She was helpful but not too pushy and she was very honest. She spent hours helping me with gowns even though none really compared to that 2nd one, but we wanted to be sure. When I went to pick up the dress, Gwen was there and ohhhed and ahhhed over me again which I appreciated. Read less
Services Used: Dress & Attire
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tennispro
Wedding:
3/14/2009
5.0/5.0
We found the perfect dress at the Gown Gallery. It was delivered on time and alterations were also finished on time.
We found the perfect dress at the Gown Gallery. It was delivered on time and alterations were also finished on time.
We found the perfect dress at the Gown Gallery. It was delivered on time and alterations were also finished on time. Read less
Services Used: Dress & Attire, Jewelry
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Sarah
Wedding:
2/21/2009
5.0/5.0
I went the gown gallery the first time by myself and had an appointment with Sharon. I was just looking for ideas and ended up finding "the dress." When I went in I told her about the wedding and told her that I wanted something that was unique. She listened to what I said and the first two dresses I tried were exactly what I said I wanted. Then we got to the third dress and she said "This is not at all what you asked for except it is unique and I think you are going to love it." I saw it on the hanger and knew that I would as well. I tried it on and knew it was "the one." My Nana and matron of honor went with me one Saturday to 4 different shops just to make sure that I had found the right dress and at the end of the day we purchased my dress at Gown Gallery.

Through out the process of purchasing my dress and alterations the entire staff at Gown Gallery were wonderful. They were very attentive, professional and made me feel special. They allowed me to come in several times just to try on my dress or show it off and always were very accomodating.

I had my alterations done at the shop and they were wonderful as well as reasonably priced.

If you are in the Kansas City area I would reccomend this bridal salon because most of all they listened to me and helped me figure out what I was really looking for.
I went the gown gallery the first time by myself and had an appointment with Sharon. I was just looking for ideas and Read more...
I went the gown gallery the first time by myself and had an appointment with Sharon. I was just looking for ideas and ended up finding "the dress." When I went in I told her about the wedding and told her that I wanted something that was unique. She listened to what I said and the first two dresses I tried were exactly what I said I wanted. Then we got to the third dress and she said "This is not at all what you asked for except it is unique and I think you are going to love it." I saw it on the hanger and knew that I would as well. I tried it on and knew it was "the one." My Nana and matron of honor went with me one Saturday to 4 different shops just to make sure that I had found the right dress and at the end of the day we purchased my dress at Gown Gallery.

Through out the process of purchasing my dress and alterations the entire staff at Gown Gallery were wonderful. They were very attentive, professional and made me feel special. They allowed me to come in several times just to try on my dress or show it off and always were very accomodating.

I had my alterations done at the shop and they were wonderful as well as reasonably priced.

If you are in the Kansas City area I would reccomend this bridal salon because most of all they listened to me and helped me figure out what I was really looking for. Read less
Services Used: Dress & Attire
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Emily
Wedding:
6/28/2008
5.0/5.0
Outstanding service at the Gown Gallery - they helped me with a very last minute request and I couldn't have been happier with the dress, the service, the tailor, the entire experience!!
Outstanding service at the Gown Gallery - they helped me with a very last minute request and I couldn't have been happier Read more...
Outstanding service at the Gown Gallery - they helped me with a very last minute request and I couldn't have been happier with the dress, the service, the tailor, the entire experience!! Read less
Services Used: Dress & Attire
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Rachelle
Wedding:
6/8/2008
5.0/5.0
I am a bridesmaid in my sister's upcoming wedding and was the LAST one to get my dress. I called all of the online vendors in addition to at least 7 physical stores in the area. Everyone told me the dress was discontinued and I couldn't get it. I spoke to Sharon at the Gown Gallery, and she told me too, that it was discontinued. She asked about what I needed it for, and after realizing that it was URGENT that I have it, she said "let me see if there's anything else I can do." 2 days later, she called me and she was able to work with the manufacturer to get me the dress in time for the wedding! I am SO impressed by her service because ANY of the 7 other places I called could have done the same thing (talk to the manufacturer about the seriousness of the situation), but Sharon is the only one that did do it. Thank you!!!!

If you want to get your dress from someone that goes above and beyond what is expected, you need to go to Gown Gallery! They truly will exceed your expectations and provide you with OUTSTANDING service.

Rachelle Strudgeon
I am a bridesmaid in my sister's upcoming wedding and was the LAST one to get my dress. I called all of the online vendors Read more...
I am a bridesmaid in my sister's upcoming wedding and was the LAST one to get my dress. I called all of the online vendors in addition to at least 7 physical stores in the area. Everyone told me the dress was discontinued and I couldn't get it. I spoke to Sharon at the Gown Gallery, and she told me too, that it was discontinued. She asked about what I needed it for, and after realizing that it was URGENT that I have it, she said "let me see if there's anything else I can do." 2 days later, she called me and she was able to work with the manufacturer to get me the dress in time for the wedding! I am SO impressed by her service because ANY of the 7 other places I called could have done the same thing (talk to the manufacturer about the seriousness of the situation), but Sharon is the only one that did do it. Thank you!!!!

If you want to get your dress from someone that goes above and beyond what is expected, you need to go to Gown Gallery! They truly will exceed your expectations and provide you with OUTSTANDING service.

Rachelle Strudgeon Read less
Services Used: Dress & Attire
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littleanomaly
Wedding:
5/16/2008
5.0/5.0
I LOVED working with the Gown Gallery!!! My friend and I went in there after a horrible horrible Davids Bridal experience. We figured it was worth a chance, it was less that 5 minutes from my house and the front looked small so it wouldn't take much time.

I had a WONDERFUL salesperson, Janay who started by asking "What do you like, what don't you like." and immediately brought a TON of dresses to look at. Apparently the back of the store is HUGE. I think I was there less than 2 hours before I found my dress! And it was 50% off because of the move! They set me up with everything I needed and helped with things such as, I wasn't fond of the straight neckline and they said "Oh we can change that!!"

I took it in for alterations in January and it was done in three weeks and IT IS GORGEOUS!!! They did a fabulous job with the alterations and I needed a LOT (the dress was a 10, I'm a 6 and I'm only 5'2 so it needed shortened and we changed the neckline).

I also found a beautiful veil, but it was 2 layers and I only wanted one. "Oh we can do that!!" and we ordered it and the factory wasn't going to send it early enough for my wedding in May and the staff worked quickly and professionally and worked it out with the factory to get it here in plenty of time.

I would strongly recommend Gown Gallery to everyone and anyone looking for the perfect dress and excellent service!
I LOVED working with the Gown Gallery!!! My friend and I went in there after a horrible horrible Davids Bridal experience. Read more...
I LOVED working with the Gown Gallery!!! My friend and I went in there after a horrible horrible Davids Bridal experience. We figured it was worth a chance, it was less that 5 minutes from my house and the front looked small so it wouldn't take much time.

I had a WONDERFUL salesperson, Janay who started by asking "What do you like, what don't you like." and immediately brought a TON of dresses to look at. Apparently the back of the store is HUGE. I think I was there less than 2 hours before I found my dress! And it was 50% off because of the move! They set me up with everything I needed and helped with things such as, I wasn't fond of the straight neckline and they said "Oh we can change that!!"

I took it in for alterations in January and it was done in three weeks and IT IS GORGEOUS!!! They did a fabulous job with the alterations and I needed a LOT (the dress was a 10, I'm a 6 and I'm only 5'2 so it needed shortened and we changed the neckline).

I also found a beautiful veil, but it was 2 layers and I only wanted one. "Oh we can do that!!" and we ordered it and the factory wasn't going to send it early enough for my wedding in May and the staff worked quickly and professionally and worked it out with the factory to get it here in plenty of time.

I would strongly recommend Gown Gallery to everyone and anyone looking for the perfect dress and excellent service! Read less
Services Used: Dress & Attire
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Kylie
Wedding:
6/2/2007
5.0/5.0
I worked with Sharon and I loved her work. She was able to find a gown that worked perfect for me. The gown gallery was amazing and I loved my one on one attention I got. It was a great experience and I would tell anyone to get their dresses from there.
I worked with Sharon and I loved her work. She was able to find a gown that worked perfect for me. The gown gallery was Read more...
I worked with Sharon and I loved her work. She was able to find a gown that worked perfect for me. The gown gallery was amazing and I loved my one on one attention I got. It was a great experience and I would tell anyone to get their dresses from there. Read less
Services Used: Dress & Attire
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Christine
Wedding:
8/3/2013
4.9/5.0
I am so excited to share my experience with others about The Gown Gallery in KCMO! This is actually the place I said "Yes to the Dress" and was very surprised how affordable and unique the dresses were!

When I first walked into The Gown Gallery I was actually a little intimidated because the place looked chic and somewhat arrogant. Even though they were running 30 minutes behind (helping another bride try on dress after dress), I was a little uneasy that this was the place for me. But after they served us mimosas, I met my bridal consultant, and made conversations with the other consultants, I was very satisfied with my experience with The Gown Gallery.

I especially want to give a shout out my bridal consultant, Megan! My expectations on my quest to find my dream dress were blown away by her help. Megan made me feel so comfortable and most of all a bride-to-be. She listened to what I wanted and gave me her suggestions that would best suit my figure in such a considerate and generous manner. My three family members, who went with me, also enjoyed Megan’s presence and made us all feel welcomed and comfortable while I was trying on dresses. Megan helped me find my dream dress and I couldn’t thank her enough. I would recommend anyone looking for a wedding dress to visit The Gown Gallery and to ask for Megan. If she could help me find my dream dress, I am positive she can help others find their dream dress as well!
I am so excited to share my experience with others about The Gown Gallery in KCMO! This is actually the place I said "Yes Read more...
I am so excited to share my experience with others about The Gown Gallery in KCMO! This is actually the place I said "Yes to the Dress" and was very surprised how affordable and unique the dresses were!

When I first walked into The Gown Gallery I was actually a little intimidated because the place looked chic and somewhat arrogant. Even though they were running 30 minutes behind (helping another bride try on dress after dress), I was a little uneasy that this was the place for me. But after they served us mimosas, I met my bridal consultant, and made conversations with the other consultants, I was very satisfied with my experience with The Gown Gallery.

I especially want to give a shout out my bridal consultant, Megan! My expectations on my quest to find my dream dress were blown away by her help. Megan made me feel so comfortable and most of all a bride-to-be. She listened to what I wanted and gave me her suggestions that would best suit my figure in such a considerate and generous manner. My three family members, who went with me, also enjoyed Megan’s presence and made us all feel welcomed and comfortable while I was trying on dresses. Megan helped me find my dream dress and I couldn’t thank her enough. I would recommend anyone looking for a wedding dress to visit The Gown Gallery and to ask for Megan. If she could help me find my dream dress, I am positive she can help others find their dream dress as well! Read less
Services Used: Dress & Attire
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Jennifer
Wedding:
8/27/2011
4.9/5.0
I absolutely loved working with Gown Gallery. My dress was georgeous and I loved their venue to try on. Very friendly, helpful and I would recommend to any Bride.
I absolutely loved working with Gown Gallery. My dress was georgeous and I loved their venue to try on. Very friendly, Read more...
I absolutely loved working with Gown Gallery. My dress was georgeous and I loved their venue to try on. Very friendly, helpful and I would recommend to any Bride. Read less
Services Used: Dress & Attire
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Valerie00
Wedding:
10/23/2010
4.9/5.0
Gown Gallery altered my wedding dress that I purchased somewhere else. They did a fabulous job. I had a few special requests that they were able to do. A little pricy, however, I did not shop around. I would recommend Gown Gallery for their dresses and their alterations.
Gown Gallery altered my wedding dress that I purchased somewhere else. They did a fabulous job. I had a few special Read more...
Gown Gallery altered my wedding dress that I purchased somewhere else. They did a fabulous job. I had a few special requests that they were able to do. A little pricy, however, I did not shop around. I would recommend Gown Gallery for their dresses and their alterations. Read less
Services Used: Dress & Attire
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Tamara
Wedding:
5/23/2010
4.9/5.0
They were very easy going in the store, helped me find the pefect peice that looks great on u and had the piece when they said they would! My piece was a bit pricey but i got complimets all day for it and it was definetly worth it!I would highly recommend working with them.
They were very easy going in the store, helped me find the pefect peice that looks great on u and had the piece when they Read more...
They were very easy going in the store, helped me find the pefect peice that looks great on u and had the piece when they said they would! My piece was a bit pricey but i got complimets all day for it and it was definetly worth it!I would highly recommend working with them. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
4.8/5.0
I was at the Gown Gallery this past weekend, helping my best friend to find her wedding dress and look at bridesmaid dresses. Eboni was her consultant, who made the experience as a spectator not only enjoyable and fun, but efficient. She brought her dresses that matched her criteria and was a great listener. We left at lunch to think about "the dress" and came back an hour before closing, where the store and Eboni were more than accommodating to our second visit of the day. My friend is out of town, so finding dresses that day was important. We all had a wonderful experience and ended our search with a glass of champagne!
I was at the Gown Gallery this past weekend, helping my best friend to find her wedding dress and look at bridesmaid Read more...
I was at the Gown Gallery this past weekend, helping my best friend to find her wedding dress and look at bridesmaid dresses. Eboni was her consultant, who made the experience as a spectator not only enjoyable and fun, but efficient. She brought her dresses that matched her criteria and was a great listener. We left at lunch to think about "the dress" and came back an hour before closing, where the store and Eboni were more than accommodating to our second visit of the day. My friend is out of town, so finding dresses that day was important. We all had a wonderful experience and ended our search with a glass of champagne! Read less
Services Used: Dress & Attire
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Tami
Wedding:
6/8/2013
4.8/5.0
Eboni helped us and she is so good at what she does our party loved her great job we will be telling everyone how awesome she is and the gown gallery is This is my nieces wedding her name is Elizabeth Krawczyk
Eboni helped us and she is so good at what she does our party loved her great job we will be telling everyone how awesome Read more...
Eboni helped us and she is so good at what she does our party loved her great job we will be telling everyone how awesome she is and the gown gallery is This is my nieces wedding her name is Elizabeth Krawczyk Read less
Services Used: Dress & Attire
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Melissa
Wedding:
8/13/2011
4.8/5.0
Buying my wedding dress at gown gallery was a great experience. It was the first and last place I wend wedding gown shopping. I had a low budget and they were respectful of that. While the personal attention was great, our appointment times were never met. We always waited about 20 to 40 minutes for assistance. Overall, I was pleased with my experience .
Buying my wedding dress at gown gallery was a great experience. It was the first and last place I wend wedding gown Read more...
Buying my wedding dress at gown gallery was a great experience. It was the first and last place I wend wedding gown shopping. I had a low budget and they were respectful of that. While the personal attention was great, our appointment times were never met. We always waited about 20 to 40 minutes for assistance. Overall, I was pleased with my experience . Read less
Services Used: Dress & Attire
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Jami
Wedding:
10/16/2010
4.8/5.0
The Gown Gallery was such a wonderful place to get not only my wedding dress but my bridesmaids' dresses as well. The wonderful associate I worked with, Liz, was amazing! She was very helpful, thorough and kind. She really made the entire experience for me, so thank you so much Liz! I will definitely recommend!
The Gown Gallery was such a wonderful place to get not only my wedding dress but my bridesmaids' dresses as well. The Read more...
The Gown Gallery was such a wonderful place to get not only my wedding dress but my bridesmaids' dresses as well. The wonderful associate I worked with, Liz, was amazing! She was very helpful, thorough and kind. She really made the entire experience for me, so thank you so much Liz! I will definitely recommend! Read less
Services Used: Dress & Attire
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jburn
Wedding:
5/1/2010
4.8/5.0
After going to a few wedding dress warehouses that left me exhausted, I took a recommendation from a friend and went to the Gown Gallery downtown. It was a little hard to find initially, you get "buzzed in" and climb some stairs to a second story loft space. Within moments, Qwen was helping me into gorgeous chiffon La Sposa dresses, and I found the perfect one. Qwen stayed within my price range in the dresses she showed me, which I appreciated, and as I explained what I liked, she caught the vision completely. Barb did my alterations, and I ordered a custom veil. When the girl who makes the veils got stuck in Europe because of a volcano, and I ended up with the wrong color of piped (ivory not the champagne I'd ordered) they scrambled to make it right before the wedding. It was a bit of a hassle, but they fixed it. All in all, I loved the experience, the uniqueness of my dress, the customer service, and the alterations.
After going to a few wedding dress warehouses that left me exhausted, I took a recommendation from a friend and went to Read more...
After going to a few wedding dress warehouses that left me exhausted, I took a recommendation from a friend and went to the Gown Gallery downtown. It was a little hard to find initially, you get "buzzed in" and climb some stairs to a second story loft space. Within moments, Qwen was helping me into gorgeous chiffon La Sposa dresses, and I found the perfect one. Qwen stayed within my price range in the dresses she showed me, which I appreciated, and as I explained what I liked, she caught the vision completely. Barb did my alterations, and I ordered a custom veil. When the girl who makes the veils got stuck in Europe because of a volcano, and I ended up with the wrong color of piped (ivory not the champagne I'd ordered) they scrambled to make it right before the wedding. It was a bit of a hassle, but they fixed it. All in all, I loved the experience, the uniqueness of my dress, the customer service, and the alterations. Read less
Services Used: Dress & Attire
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10wedding
Wedding:
2/13/2010
4.8/5.0
Loved, loved, loved my dress!! It was priced a little less than another local gown store and it was close to downtown so it worked out real well. The only negative I have is that the alterations were very pricey. Ask lots of questions beforehand so you aren't surprised by the bill in the end.
Loved, loved, loved my dress!! It was priced a little less than another local gown store and it was close to downtown so Read more...
Loved, loved, loved my dress!! It was priced a little less than another local gown store and it was close to downtown so it worked out real well. The only negative I have is that the alterations were very pricey. Ask lots of questions beforehand so you aren't surprised by the bill in the end. Read less
Services Used: Dress & Attire
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Clydette
Wedding:
10/12/2013
4.7/5.0
I have had a wonderful experience working with Ms. Sharon at The Gown Gallery. She is always so sweet when I come in and she always makes sure that I have everything that I need. I just went in to have my veil changed up a bit and she took the time to check in on me between her appointments. I would definitely recommend this vendor.
I have had a wonderful experience working with Ms. Sharon at The Gown Gallery. She is always so sweet when I come in and Read more...
I have had a wonderful experience working with Ms. Sharon at The Gown Gallery. She is always so sweet when I come in and she always makes sure that I have everything that I need. I just went in to have my veil changed up a bit and she took the time to check in on me between her appointments. I would definitely recommend this vendor. Read less
Services Used: Dress & Attire
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Kristen
Wedding:
6/22/2012
4.7/5.0
I went to the Gown Gallery during an Alvina Valenta Trunk show and the experience was wonderful! Gwen, my bridal consultant, was very helpful and attentive to what I did/didn't want in a dress. She made sure that everyone had mimosas, coffee, etc. The cool thing about the trunk show was that the designer was there! It was an amazing experience to hear what her thoughts were. I did choose a dress from her Spring 2012 collection. Come to find out, I was the first person to try on the dress (after the model) and order it! I would recommend the Gown Gallery to any bride who wants a more intimate, unique wedding dress experience. Gwen totally rocked it that day!
I went to the Gown Gallery during an Alvina Valenta Trunk show and the experience was wonderful! Gwen, my bridal Read more...
I went to the Gown Gallery during an Alvina Valenta Trunk show and the experience was wonderful! Gwen, my bridal consultant, was very helpful and attentive to what I did/didn't want in a dress. She made sure that everyone had mimosas, coffee, etc. The cool thing about the trunk show was that the designer was there! It was an amazing experience to hear what her thoughts were. I did choose a dress from her Spring 2012 collection. Come to find out, I was the first person to try on the dress (after the model) and order it! I would recommend the Gown Gallery to any bride who wants a more intimate, unique wedding dress experience. Gwen totally rocked it that day! Read less
Services Used: Dress & Attire
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Nicole
Wedding:
6/9/2012
4.7/5.0
I worked with Gwen at the gown gallery. She was amazing helping me find the most perfect dress for me! I lost 55 inches after I ordered my dress and Barbara at the gown gallery altered it to make it fit perfect on me. My Lazaro dream dress was absolutely stunning!!!
I worked with Gwen at the gown gallery. She was amazing helping me find the most perfect dress for me! I lost 55 inches Read more...
I worked with Gwen at the gown gallery. She was amazing helping me find the most perfect dress for me! I lost 55 inches after I ordered my dress and Barbara at the gown gallery altered it to make it fit perfect on me. My Lazaro dream dress was absolutely stunning!!! Read less
Services Used: Dress & Attire, Jewelry
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Kelly
Wedding:
10/8/2011
4.7/5.0
I went on the weekend of Thanksgiving which provided some pretty amazing deals. Sharon helped me choose dresses and was very helpful. It's weird to be dressed by a stranger but she made me feel pretty comfortable. I got a great deal and they stored my gown for a small fee. The only problem I had is that when I called to pick up my gown it took quite awhile to find someone that actually knew what they were talking about. Other than that, no complaints. A great place with great dresses!
I went on the weekend of Thanksgiving which provided some pretty amazing deals. Sharon helped me choose dresses and was Read more...
I went on the weekend of Thanksgiving which provided some pretty amazing deals. Sharon helped me choose dresses and was very helpful. It's weird to be dressed by a stranger but she made me feel pretty comfortable. I got a great deal and they stored my gown for a small fee. The only problem I had is that when I called to pick up my gown it took quite awhile to find someone that actually knew what they were talking about. Other than that, no complaints. A great place with great dresses! Read less
Services Used: Dress & Attire
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Amy
Wedding:
7/6/2007
4.7/5.0
I was worried about how I was going to do my fittings when the gown gallery burnt down, but they were accomodating and found another place for us to do our fittings. They were amazing and all of the staff are so nice.
I was worried about how I was going to do my fittings when the gown gallery burnt down, but they were accomodating and Read more...
I was worried about how I was going to do my fittings when the gown gallery burnt down, but they were accomodating and found another place for us to do our fittings. They were amazing and all of the staff are so nice. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
[Private]
4.6/5.0
They have so many different styles to choose from. Very nice professional employees and very flexible
They have so many different styles to choose from. Very nice professional employees and very flexible
They have so many different styles to choose from. Very nice professional employees and very flexible Read less
Services Used: Dress & Attire
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Becky
Wedding:
11/30/2013
4.6/5.0
Gwen at the Gown Gallery was like my fairy godmother. I had looked about 5 other places for my wedding dress and none of them could find what I was envisioning. When I described what I wanted to Gwen, she immediately picked out the most perfect gorgeous dress I have seen! Prettier than what I imagined. They really know what they are doing at the Gown Gallery and know about all of their products. After I put it on, she put up my hair and put in the veil she picked out for me and I knew I had to have it all on my wedding day. Everything was within my budget. When I came in for alterations, I was with an older lady named Barb. She was also like a gift from heaven - I wanted the heinous sash on my dress turned into a simple structured bow in the back and she really delivered. I'm from out of town so needed a really quick turnover for alterations - I came in on a Thursday and Barb had everything ready for me by Saturday morning! So the consultants and seamstresses are perfect!! The staff at the front desk really turned me off though. The same girl was there each time I was and always made me feel like I was unwelcome there and like it was a burden for her to help me. If you can ignore the blatant rude attitudes at the front desk, Gown Gallery is the most beautiful place to buy your wedding dress!
Gwen at the Gown Gallery was like my fairy godmother. I had looked about 5 other places for my wedding dress and none of Read more...
Gwen at the Gown Gallery was like my fairy godmother. I had looked about 5 other places for my wedding dress and none of them could find what I was envisioning. When I described what I wanted to Gwen, she immediately picked out the most perfect gorgeous dress I have seen! Prettier than what I imagined. They really know what they are doing at the Gown Gallery and know about all of their products. After I put it on, she put up my hair and put in the veil she picked out for me and I knew I had to have it all on my wedding day. Everything was within my budget. When I came in for alterations, I was with an older lady named Barb. She was also like a gift from heaven - I wanted the heinous sash on my dress turned into a simple structured bow in the back and she really delivered. I'm from out of town so needed a really quick turnover for alterations - I came in on a Thursday and Barb had everything ready for me by Saturday morning! So the consultants and seamstresses are perfect!! The staff at the front desk really turned me off though. The same girl was there each time I was and always made me feel like I was unwelcome there and like it was a burden for her to help me. If you can ignore the blatant rude attitudes at the front desk, Gown Gallery is the most beautiful place to buy your wedding dress! Read less
Services Used: Dress & Attire
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LMW
Wedding:
10/1/2011
4.6/5.0
We used The Gown Gallery for everything! The bridal gown, the bridesmaid's dresses and the mother's dress. The dresses were exquisite and their seamstress made everything fit perfectly. We looked at many stores in K.C. and Chicago and even New York and didn't find anything as beautiful and unique!
We used The Gown Gallery for everything! The bridal gown, the bridesmaid's dresses and the mother's dress. The dresses Read more...
We used The Gown Gallery for everything! The bridal gown, the bridesmaid's dresses and the mother's dress. The dresses were exquisite and their seamstress made everything fit perfectly. We looked at many stores in K.C. and Chicago and even New York and didn't find anything as beautiful and unique! Read less
Services Used: Dress & Attire
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Rachel
Wedding:
9/18/2010
4.6/5.0
Happy wedding to you all! I am getting married in a week, and bought my dress at the Gown Gallery. While the staff at the salon was friendly and helpful and full of great advice, it is really one of their seamstresses whose praises I'd love to sing! If you can grab Barb Williams as your seamstress, you will not regret it! My drop waist on my dress was too low to fit my short height. With all the flexibility and professionalism (with a smidge of humor on the side!) she took apart the entire embroidered bodice and moved the whole waist up 3 inches. On top of that, she took the dress in three sizes, added bra cups and bustled my train in the coolest and most efficient way! A MONKEY could bustle my dress with the way she did it. The dress is stunning, fits like a glove and is everything I was looking for! Three cheers Barb! I highly recommend her expertise.
Happy wedding to you all! I am getting married in a week, and bought my dress at the Gown Gallery. While the staff at the Read more...
Happy wedding to you all! I am getting married in a week, and bought my dress at the Gown Gallery. While the staff at the salon was friendly and helpful and full of great advice, it is really one of their seamstresses whose praises I'd love to sing! If you can grab Barb Williams as your seamstress, you will not regret it! My drop waist on my dress was too low to fit my short height. With all the flexibility and professionalism (with a smidge of humor on the side!) she took apart the entire embroidered bodice and moved the whole waist up 3 inches. On top of that, she took the dress in three sizes, added bra cups and bustled my train in the coolest and most efficient way! A MONKEY could bustle my dress with the way she did it. The dress is stunning, fits like a glove and is everything I was looking for! Three cheers Barb! I highly recommend her expertise. Read less
Services Used: Dress & Attire
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Megen Miller
Wedding:
1/10/2009
4.6/5.0
The Gown Gallery was wonderful. All of the women are really sweet and accommodating. I worked mostly with Sharon, who brought me dresses only in my budget and stayed with me until I could decide. She did not pressure me at all. I was working against a fast time line and they assured me that the gown would be ready for the big day. Though it was late with its arrival, the alterations and steaming of the dress were complete within days and I had my dress perfect for the wedding. I also purchased my veil and shoes all at The Gown Gallery, making one stop shopping wonderful for a bride with a busy schedule.
I would definitely recommend working with The Gown Gallery, as Kansas City institution.
The Gown Gallery was wonderful. All of the women are really sweet and accommodating. I worked mostly with Sharon, who Read more...
The Gown Gallery was wonderful. All of the women are really sweet and accommodating. I worked mostly with Sharon, who brought me dresses only in my budget and stayed with me until I could decide. She did not pressure me at all. I was working against a fast time line and they assured me that the gown would be ready for the big day. Though it was late with its arrival, the alterations and steaming of the dress were complete within days and I had my dress perfect for the wedding. I also purchased my veil and shoes all at The Gown Gallery, making one stop shopping wonderful for a bride with a busy schedule.
I would definitely recommend working with The Gown Gallery, as Kansas City institution. Read less
Services Used: Dress & Attire
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Kristina
Wedding:
8/23/2014
4.5/5.0
I had a great experience at The Gown Gallery. I worked with Ebony who was a delight and so helpful and encouraging. I ended up picking a gown that I tried on just for fun--it was too beautiful and special! They have a wonderful selection of various styles and prices, which made the process fun and stress-free.

My alterations also went smoothly and the seamstresses were able to alter the dress based on some of my requests. Everything turned out beautifully!

They also stored my dress since I live out of town and it was in perfect condition when I went to pick it up the day before my wedding.
I had a great experience at The Gown Gallery. I worked with Ebony who was a delight and so helpful and encouraging. I Read more...
I had a great experience at The Gown Gallery. I worked with Ebony who was a delight and so helpful and encouraging. I ended up picking a gown that I tried on just for fun--it was too beautiful and special! They have a wonderful selection of various styles and prices, which made the process fun and stress-free.

My alterations also went smoothly and the seamstresses were able to alter the dress based on some of my requests. Everything turned out beautifully!

They also stored my dress since I live out of town and it was in perfect condition when I went to pick it up the day before my wedding. Read less
Services Used: Dress & Attire
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Shelley
Wedding:
4/30/2011
4.5/5.0
I found my perfect dress at Gown Gallery. The staff were all helpful and very open to listening to what I wanted. I worked with Gwen and after trying on a few dresses she went and pulled THE dress which was exactly what I wanted. She was patient and did not pressue me to purchase. I also did my fittings and Barb was great to work with.
I found my perfect dress at Gown Gallery. The staff were all helpful and very open to listening to what I wanted. I worked Read more...
I found my perfect dress at Gown Gallery. The staff were all helpful and very open to listening to what I wanted. I worked with Gwen and after trying on a few dresses she went and pulled THE dress which was exactly what I wanted. She was patient and did not pressue me to purchase. I also did my fittings and Barb was great to work with. Read less
Services Used: Dress & Attire
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aeruegsegger
Wedding:
5/29/2011
4.4/5.0
Great wedding gown venue! Sometimes I felt rushed at my appointments, because they are so busy, but overall a good experience.
Great wedding gown venue! Sometimes I felt rushed at my appointments, because they are so busy, but overall a good Read more...
Great wedding gown venue! Sometimes I felt rushed at my appointments, because they are so busy, but overall a good experience. Read less
Services Used: Dress & Attire
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Rachel
Wedding:
5/22/2011
4.4/5.0
They were very helpful in finding my dress. We walked in without an appointment (didn't realize one was recommended and were from out of town) and they were very accommodating and I was able to find the perfect dress! There were a couple of issues, but overall I was very pleased with the service!
They were very helpful in finding my dress. We walked in without an appointment (didn't realize one was recommended and Read more...
They were very helpful in finding my dress. We walked in without an appointment (didn't realize one was recommended and were from out of town) and they were very accommodating and I was able to find the perfect dress! There were a couple of issues, but overall I was very pleased with the service! Read less
Services Used: Dress & Attire
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Emily
Wedding:
4/4/2014
4.3/5.0
Wedding dresses are very expensive period, so it was stressful shopping for one. The Gown Gallery helped us find a gown we loved that was in our budget. We shopped the sample sale which I recommend. One gripe, they offered other groups mimosas but not my grandmother and I.
Wedding dresses are very expensive period, so it was stressful shopping for one. The Gown Gallery helped us find a gown we Read more...
Wedding dresses are very expensive period, so it was stressful shopping for one. The Gown Gallery helped us find a gown we loved that was in our budget. We shopped the sample sale which I recommend. One gripe, they offered other groups mimosas but not my grandmother and I. Read less
Services Used: Dress & Attire, Jewelry
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Anonymous
Wedding:
10/14/2012
4.2/5.0
I had my ups and downs with the gown gallery in the beginning of my wedding planning. I contacted them multiple times before receiving a call back to make an initial appointment. My initial appointment went super smoothly with Ebony helping guide someone who has never bought anything like this before. We tried on as many dresses I wanted and she helped us narrow it down to two. Setting up my second appointment was the same as the first with not being contacted very timely. But I fell in love with those dresses and needed to try them again and make some decisions! Ebony was there to help me pick a beautiful gown --- in my price range, something they NEVER questioned or pushed.
The dress came in perfectly on time and I was contacted promptly. When it was close to my date, I set up my alterations without hassle. These were done until I was happy with my dress and I was PICKY! This is the only day you will most likely wear a dress like this, Make sure you tell them EVERYTHING you want done. Barbara let out my dress (i had a baby :)), fixed pickups, moved appliques and made this dress better than it was designed. She helped design this dress into an original!

Even through the mess with setting up appointments or even getting someone to call me, I would recommend The Gown Gallery. They have better front desk staff than the first time I went in and are definately responding to some feedback as I wasn't the only one that had some issues. All in all two years ago they needed some work. Now they've got it going on! I've already recommended them to two new brides-to-be.
I had my ups and downs with the gown gallery in the beginning of my wedding planning. I contacted them multiple times Read more...
I had my ups and downs with the gown gallery in the beginning of my wedding planning. I contacted them multiple times before receiving a call back to make an initial appointment. My initial appointment went super smoothly with Ebony helping guide someone who has never bought anything like this before. We tried on as many dresses I wanted and she helped us narrow it down to two. Setting up my second appointment was the same as the first with not being contacted very timely. But I fell in love with those dresses and needed to try them again and make some decisions! Ebony was there to help me pick a beautiful gown --- in my price range, something they NEVER questioned or pushed.
The dress came in perfectly on time and I was contacted promptly. When it was close to my date, I set up my alterations without hassle. These were done until I was happy with my dress and I was PICKY! This is the only day you will most likely wear a dress like this, Make sure you tell them EVERYTHING you want done. Barbara let out my dress (i had a baby :)), fixed pickups, moved appliques and made this dress better than it was designed. She helped design this dress into an original!

Even through the mess with setting up appointments or even getting someone to call me, I would recommend The Gown Gallery. They have better front desk staff than the first time I went in and are definately responding to some feedback as I wasn't the only one that had some issues. All in all two years ago they needed some work. Now they've got it going on! I've already recommended them to two new brides-to-be. Read less
Services Used: Dress & Attire, Jewelry
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Lauren
Wedding:
5/28/2011
4.2/5.0
I made an appointment for a Monday morning, which I HIGHLY recommend. They aren\'t busy then, and your appointment time can in reality go much longer than they are usually scheduled. Gwen (the gown consultant) had me list what I wanted and didn\'t want in a dress. The first she brought out was NOT at all what I was going for, and she promptly changed her tune. I ended up getting a gorgeous gown, and if you purchase at your first visit, you get a discount. I was worried that going to a gallery with designer dresses, they would only have sample sizes (around a size 4) and I wouldn\'t be able to find anything to fit me. Not so. I\'m a street size 12 and I was able to buy my dress off of the rack. I think she told me that they even have sizes up to 26 available. \r\nI was very impressed with the selection. \r\nMy largest complaint was that the second I gave a little on my budget (originally 1,000) she started bringing out dresses FAR beyond what I wanted to pay (one dress was 3,500), and really tried to push me toward the more expensive gowns. \r\nI was however, very satisfied with the cost of my gown. \r\nOverall a good experience.
I made an appointment for a Monday morning, which I HIGHLY recommend. They aren\'t busy then, and your appointment time Read more...
I made an appointment for a Monday morning, which I HIGHLY recommend. They aren\'t busy then, and your appointment time can in reality go much longer than they are usually scheduled. Gwen (the gown consultant) had me list what I wanted and didn\'t want in a dress. The first she brought out was NOT at all what I was going for, and she promptly changed her tune. I ended up getting a gorgeous gown, and if you purchase at your first visit, you get a discount. I was worried that going to a gallery with designer dresses, they would only have sample sizes (around a size 4) and I wouldn\'t be able to find anything to fit me. Not so. I\'m a street size 12 and I was able to buy my dress off of the rack. I think she told me that they even have sizes up to 26 available. \r\nI was very impressed with the selection. \r\nMy largest complaint was that the second I gave a little on my budget (originally 1,000) she started bringing out dresses FAR beyond what I wanted to pay (one dress was 3,500), and really tried to push me toward the more expensive gowns. \r\nI was however, very satisfied with the cost of my gown. \r\nOverall a good experience. Read less
Services Used: Dress & Attire
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Danielle
Wedding:
10/9/2010
4.2/5.0
Was a great place to shop at loved the fact that they brought me the dresses. Were not always great about calling when they should. But they were always on time or early with everything. Great place to buy a dress and jewelery.
Was a great place to shop at loved the fact that they brought me the dresses. Were not always great about calling when Read more...
Was a great place to shop at loved the fact that they brought me the dresses. Were not always great about calling when they should. But they were always on time or early with everything. Great place to buy a dress and jewelery. Read less
Services Used: Dress & Attire, Jewelry
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graneycm
Wedding:
11/8/2008
4.2/5.0
I had no intentions of buying a dress when I went in for my appointment at the Gown Gallery. It was the firts time I was trying dresses on and I'm not even from KC (we were just there so my mom could see me try on wedding dresses). Well, 2 days later and my dress was bought and it was perfect.

The staff was great and very accomodating. I'm from Ohio, getting married in Nebraska and I ended up buying my dress in KC. I fell in love with the dress on a Thursday but considering it was my first time ever trying on dresses I didn't want to jump too soon. They agreed that I could come back on Saturday since I was only in town for the weekend and try it on again (even though they were jam packed with appointments). We went back, tried on the dress and made the big purchase!
I had no intentions of buying a dress when I went in for my appointment at the Gown Gallery. It was the firts time I was Read more...
I had no intentions of buying a dress when I went in for my appointment at the Gown Gallery. It was the firts time I was trying dresses on and I'm not even from KC (we were just there so my mom could see me try on wedding dresses). Well, 2 days later and my dress was bought and it was perfect.

The staff was great and very accomodating. I'm from Ohio, getting married in Nebraska and I ended up buying my dress in KC. I fell in love with the dress on a Thursday but considering it was my first time ever trying on dresses I didn't want to jump too soon. They agreed that I could come back on Saturday since I was only in town for the weekend and try it on again (even though they were jam packed with appointments). We went back, tried on the dress and made the big purchase! Read less
Services Used: Dress & Attire
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george21
Wedding:
5/25/2008
4.2/5.0
I loved my wedding dress and the staff at the gown gallery did a nice job. Initially the sales person insisted on showing me dresses outside of my price range but after correcting her she brought our some beautiful affordable gowns. Communication wasn't the best. Veronica was great and was the person I could count on. Maria did an amazing job with alterations. The gown looked like it was made especially for me. I had so many compliments. Overall, I would recommend the gown gallery!
I loved my wedding dress and the staff at the gown gallery did a nice job. Initially the sales person insisted on showing Read more...
I loved my wedding dress and the staff at the gown gallery did a nice job. Initially the sales person insisted on showing me dresses outside of my price range but after correcting her she brought our some beautiful affordable gowns. Communication wasn't the best. Veronica was great and was the person I could count on. Maria did an amazing job with alterations. The gown looked like it was made especially for me. I had so many compliments. Overall, I would recommend the gown gallery! Read less
Services Used: Dress & Attire
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Allison
Wedding:
6/14/2013
4.1/5.0
Overall, I am very happy that I bought my dress at the Gown Gallery. I live out of town & I came up for a weekend of frantic dress shopping with my mother, grandmother, sister & aunt. We went to 3 other places before we ended up at the Gown Gallery. Ebony helped me find my dress she was SPECTACULAR. The price was right, as well.

After that, things got a little complicated with Gown Gallery. First they told me that I needed to pay a rush fee for my dress to be there in time for my wedding. My wedding was 4 months away but I paid the $150 (i think) rush fee for it to definitely be there on time. Originally they told me that the rush fee would get it there around the end of April. A couple of days later they called to tell me it wouldn't be in until May 24th, because of the chinese new year. This seemed a little sketchy to me, because A) the chinese new year is not a new phenomenon- why didn't they tell me this when I bought the gown and B) again, not a new phenomenon- do all of their gowns made in china come in later in the spring?.... What good was my "rush fee"? I agreed to the new delivery date mainly because I did not want the headache of driving back into town to pick out a different dress from the one my heart was already set on. They never called me to tell me it was in. I had to call THEM on May 25th to find out that my dress WAS in & they had no idea when it arrived. Again, RUSH FEE???? I happened to be in town for a friend's wedding, but they could not work me in the next couple days for a fitting with a seamstress. I took off another day off from work & drove up the following Tuesday for an afternoon fitting with a seamstress. The day of the appointment, they called to tell me I would have to reschedule because my seamstress was going on an extended trip.. After calling back and talking to a manager, they contracted an outside seamstress (Barbra- AMAZING see "lady who makes dresses"). You are lucky Barbra saved your butts! Work on communication!!!
Overall, I am very happy that I bought my dress at the Gown Gallery. I live out of town & I came up for a weekend of Read more...
Overall, I am very happy that I bought my dress at the Gown Gallery. I live out of town & I came up for a weekend of frantic dress shopping with my mother, grandmother, sister & aunt. We went to 3 other places before we ended up at the Gown Gallery. Ebony helped me find my dress she was SPECTACULAR. The price was right, as well.

After that, things got a little complicated with Gown Gallery. First they told me that I needed to pay a rush fee for my dress to be there in time for my wedding. My wedding was 4 months away but I paid the $150 (i think) rush fee for it to definitely be there on time. Originally they told me that the rush fee would get it there around the end of April. A couple of days later they called to tell me it wouldn't be in until May 24th, because of the chinese new year. This seemed a little sketchy to me, because A) the chinese new year is not a new phenomenon- why didn't they tell me this when I bought the gown and B) again, not a new phenomenon- do all of their gowns made in china come in later in the spring?.... What good was my "rush fee"? I agreed to the new delivery date mainly because I did not want the headache of driving back into town to pick out a different dress from the one my heart was already set on. They never called me to tell me it was in. I had to call THEM on May 25th to find out that my dress WAS in & they had no idea when it arrived. Again, RUSH FEE???? I happened to be in town for a friend's wedding, but they could not work me in the next couple days for a fitting with a seamstress. I took off another day off from work & drove up the following Tuesday for an afternoon fitting with a seamstress. The day of the appointment, they called to tell me I would have to reschedule because my seamstress was going on an extended trip.. After calling back and talking to a manager, they contracted an outside seamstress (Barbra- AMAZING see "lady who makes dresses"). You are lucky Barbra saved your butts! Work on communication!!! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
4.1/5.0
Gown Gallery brought me the dress of my dreams in only 3 tries! Loved working with this group!
Gown Gallery brought me the dress of my dreams in only 3 tries! Loved working with this group!
Gown Gallery brought me the dress of my dreams in only 3 tries! Loved working with this group! Read less
Services Used: Dress & Attire
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brow1337
Wedding:
10/8/2011
4.1/5.0
I purchased my dress at Gown Gallery's Black Friday sale and got an AMAZING deal on an absolutely beautiful dress. I liked that Gown Gallery feels really chic but they have dresses in lots of different price points. I thought that the staff was super knowledgeable and friendly. My only complaint was that on the Thursday before the wedding, I went to pick my dress up. They couldn't find it (yikes!) and when they finally did, it wasn't pressed or steamed yet. No huge deal, but I would expect better customer service based on our other dealings with them.
I purchased my dress at Gown Gallery's Black Friday sale and got an AMAZING deal on an absolutely beautiful dress. I liked Read more...
I purchased my dress at Gown Gallery's Black Friday sale and got an AMAZING deal on an absolutely beautiful dress. I liked that Gown Gallery feels really chic but they have dresses in lots of different price points. I thought that the staff was super knowledgeable and friendly. My only complaint was that on the Thursday before the wedding, I went to pick my dress up. They couldn't find it (yikes!) and when they finally did, it wasn't pressed or steamed yet. No huge deal, but I would expect better customer service based on our other dealings with them. Read less
Services Used: Dress & Attire, Jewelry
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aschmittling
Wedding:
9/26/2009
4.1/5.0
I found the dress of my dreams and at a great price. All of my fittings went great with the specific lady I worked with. But, the morning before the wedding when I arrived to pick up my dress, no one was at Gown Gallery to let me in. They did make up for their mistake by delivering the dress to my house.
I found the dress of my dreams and at a great price. All of my fittings went great with the specific lady I worked with. Read more...
I found the dress of my dreams and at a great price. All of my fittings went great with the specific lady I worked with. But, the morning before the wedding when I arrived to pick up my dress, no one was at Gown Gallery to let me in. They did make up for their mistake by delivering the dress to my house. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
10/20/2012
4.0/5.0
I loved my experience at the Gown Gallery! They had my dream dress and made me great each time I was there!
I loved my experience at the Gown Gallery! They had my dream dress and made me great each time I was there!
I loved my experience at the Gown Gallery! They had my dream dress and made me great each time I was there! Read less
Services Used: Dress & Attire
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Shanleigh1111
Wedding:
6/5/2010
4.0/5.0
Gown Gallery has beautiful dresses, pricing pretty comparable to all the other places I looked at. I just so happened to find the perfect dress here. Sales people were very nice. It was overall a good experience. I would recommend to others.
Gown Gallery has beautiful dresses, pricing pretty comparable to all the other places I looked at. I just so happened to Read more...
Gown Gallery has beautiful dresses, pricing pretty comparable to all the other places I looked at. I just so happened to find the perfect dress here. Sales people were very nice. It was overall a good experience. I would recommend to others. Read less
Services Used: Dress & Attire
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Megan
Wedding:
6/10/2006
4.0/5.0
I ordered my bridesmaid dresses from The Gown Gallery. They came exactly as I ordered, color swatches matched exactly, very little alterations were needed, and dresses were in perfect condition.
I ordered my bridesmaid dresses from The Gown Gallery. They came exactly as I ordered, color swatches matched exactly, Read more...
I ordered my bridesmaid dresses from The Gown Gallery. They came exactly as I ordered, color swatches matched exactly, very little alterations were needed, and dresses were in perfect condition. Read less
Services Used: Dress & Attire
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Andrea
Wedding:
5/26/2012
3.9/5.0
Overall, my experience with gown gallery was okay. I had some issues with ordering accessories, but my living out of town had a part in it as well. However, I give Barbara, who is in charge of alterations 5 stars. My dress fit perfectly and she was very flexible in accommodating my schedule.
Overall, my experience with gown gallery was okay. I had some issues with ordering accessories, but my living out of town Read more...
Overall, my experience with gown gallery was okay. I had some issues with ordering accessories, but my living out of town had a part in it as well. However, I give Barbara, who is in charge of alterations 5 stars. My dress fit perfectly and she was very flexible in accommodating my schedule. Read less
Services Used: Dress & Attire
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KimHatten
Wedding:
9/24/2011
3.9/5.0
I got my dress at the Gown Gallery and the dress itself was absolutely goregous. It turned out to be fantastic and the fabric and style was beautiful. Unfortunately the seamstress that was 'assigned' to me from the Gown Gallery was less than average. She was very nice, however 5 days before my actual wedding date I ended up taking the dress to another woman b/c with each fitting the gown was not right. The seamstress needed to take in a lot of fabric and for whatever reason it just did not happen. The dress was an A+ but if you need anything altered I would be cautious about having the Gown Gallery's people handle it.
I got my dress at the Gown Gallery and the dress itself was absolutely goregous. It turned out to be fantastic and the Read more...
I got my dress at the Gown Gallery and the dress itself was absolutely goregous. It turned out to be fantastic and the fabric and style was beautiful. Unfortunately the seamstress that was 'assigned' to me from the Gown Gallery was less than average. She was very nice, however 5 days before my actual wedding date I ended up taking the dress to another woman b/c with each fitting the gown was not right. The seamstress needed to take in a lot of fabric and for whatever reason it just did not happen. The dress was an A+ but if you need anything altered I would be cautious about having the Gown Gallery's people handle it. Read less
Services Used: Dress & Attire
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Samantha
Wedding:
7/14/2007
3.9/5.0
I found a beautful gown for my wedding. Staff was great to work with.
I found a beautful gown for my wedding. Staff was great to work with.
I found a beautful gown for my wedding. Staff was great to work with. Read less
Services Used: Dress & Attire
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Porsche
Wedding:
11/29/2003
3.9/5.0
This is a great place to get wedding dresses. They have discounted dresses for the whole wedding party. They even have everything you need to go with the dress.
This is a great place to get wedding dresses. They have discounted dresses for the whole wedding party. They even have Read more...
This is a great place to get wedding dresses. They have discounted dresses for the whole wedding party. They even have everything you need to go with the dress. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
3.8/5.0
After starting my wedding dress search elsewhere, I was pleasantly surprised by how much of a better selection and more professional staff the Gown Gallery had. I found my wedding dress almost immediately and the staff got everything ordered for me. However, shipping seemed to be on a much longer timeframe than I anticipated or was comfortable, with my dress scheduled to arrive just 3 weeks prior to my wedding date (despite shopping 9 months in advance). When I expressed some concern with this timeframe, the staff did little to allay my fears and did not offer any options for speeding up the process. As my wedding date is still a few months out, time will tell if everything gets delivered on time.
After starting my wedding dress search elsewhere, I was pleasantly surprised by how much of a better selection and more Read more...
After starting my wedding dress search elsewhere, I was pleasantly surprised by how much of a better selection and more professional staff the Gown Gallery had. I found my wedding dress almost immediately and the staff got everything ordered for me. However, shipping seemed to be on a much longer timeframe than I anticipated or was comfortable, with my dress scheduled to arrive just 3 weeks prior to my wedding date (despite shopping 9 months in advance). When I expressed some concern with this timeframe, the staff did little to allay my fears and did not offer any options for speeding up the process. As my wedding date is still a few months out, time will tell if everything gets delivered on time. Read less
Services Used: Dress & Attire
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Abby
Wedding:
6/7/2011
3.8/5.0
The sales staff was excellent, I described what I wanted and they pulled the perfect dress the very first time! I tried on more, but ended up going with that first dress, which is exactly what I described. \r\n\r\nAlterations where hectic though, I had to go in 3 times and should have gone in at least once more. My pre-alteration dress only needed taken in a tiny bit. But they took it in WAY to far and the 2nd time I went in it wouldn\'t even zip halfway; and the waist was taken in at a very sharp angle on one side which made my hip on that side look huge and out-of-proportion. Twice I had to have them let it out more and work on the angle on one side of the waist. It never did get to be even on both sides of the waist, but was at least less noticeable. It was still way too tight, the seamstress insisted it was okay and would loosen up; I should have stuck to my guns because it would still hardly zip and I was miserable at my reception, I had to go in the back and unzip my dress several times so I could breathe for a few minutes, I felt sick by the end of the night because of not being able to hardly breathe.\r\n\r\nSales staff I would rate a 5\r\nAlterations I would rate a 2
The sales staff was excellent, I described what I wanted and they pulled the perfect dress the very first time! I tried on Read more...
The sales staff was excellent, I described what I wanted and they pulled the perfect dress the very first time! I tried on more, but ended up going with that first dress, which is exactly what I described. \r\n\r\nAlterations where hectic though, I had to go in 3 times and should have gone in at least once more. My pre-alteration dress only needed taken in a tiny bit. But they took it in WAY to far and the 2nd time I went in it wouldn\'t even zip halfway; and the waist was taken in at a very sharp angle on one side which made my hip on that side look huge and out-of-proportion. Twice I had to have them let it out more and work on the angle on one side of the waist. It never did get to be even on both sides of the waist, but was at least less noticeable. It was still way too tight, the seamstress insisted it was okay and would loosen up; I should have stuck to my guns because it would still hardly zip and I was miserable at my reception, I had to go in the back and unzip my dress several times so I could breathe for a few minutes, I felt sick by the end of the night because of not being able to hardly breathe.\r\n\r\nSales staff I would rate a 5\r\nAlterations I would rate a 2 Read less
Services Used: Dress & Attire
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dirtndiamonds
Wedding:
5/8/2010
3.8/5.0
I visited the Gown Gallery during the Maggie Sottero trunk show in August of last year. I was surprised to find "the dress" and ordered it that day at a 10% discount for the trunk show.They were very helpful with great customer service. They did not mention until I placed my order that there were extra charges, etc...

The dress was beautiful and they did wave the fee to keep it in the store since I picked it up right away, but they still offered to steam it before the wedding. We also tried on bridesmaid dresses there but there weren't many options, which is usually the case with boutiques, unfortunately. We ended up ordering those online.
I visited the Gown Gallery during the Maggie Sottero trunk show in August of last year. I was surprised to find "the Read more...
I visited the Gown Gallery during the Maggie Sottero trunk show in August of last year. I was surprised to find "the dress" and ordered it that day at a 10% discount for the trunk show.They were very helpful with great customer service. They did not mention until I placed my order that there were extra charges, etc...

The dress was beautiful and they did wave the fee to keep it in the store since I picked it up right away, but they still offered to steam it before the wedding. We also tried on bridesmaid dresses there but there weren't many options, which is usually the case with boutiques, unfortunately. We ended up ordering those online. Read less
Services Used: Dress & Attire
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Missie
Wedding:
11/10/2012
3.7/5.0
Bought my dress at a sample sale the GG held at Union Station and ended up getting my gorgeous dress for over 75% off! Had my alterations done at their shop & Pam was great to work with! Added a custom belt to my dress as well as taking care of other minor alterations. Only downside was that they were very expensive for the services provided.
Bought my dress at a sample sale the GG held at Union Station and ended up getting my gorgeous dress for over 75% off! Had Read more...
Bought my dress at a sample sale the GG held at Union Station and ended up getting my gorgeous dress for over 75% off! Had my alterations done at their shop & Pam was great to work with! Added a custom belt to my dress as well as taking care of other minor alterations. Only downside was that they were very expensive for the services provided. Read less
Services Used: Dress & Attire
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alb693
Wedding:
11/6/2009
3.7/5.0
I had many ups and downs with this vendor. When I first went to try on my dress I was extremely happy with the quality of service I was given. They were very accomidating. Once I purchased the dress I realized that I had purchased the wrong material a month later and I called and the fixed it right away. I made an appointment to try it on so that my mother could see me in it because she lived 2 hours away I wanted a later appointment. They argued with me and told me the alterations person leaves @9:30 and the latest appointment would be 9. I had talk to the owner in person the day before and she told me differently. Everything went great with them up until I went to pick up my dress. My MOH and I walk up to their store and there are no dresses in the window. We looked around to ensure we were at the right address and surely it said The Gown Gallery at the top of the door. We walked it and it was a bunch of telemarketers. We both had a mild heart attack and almost started crying when I decided to call them and see where they were located. Well apparently they had changed locations and didn't call the people who had appointments to tell them. It took like 30 more minutes to get to their new location and then you had to jump through hoops just to get in the building. We told them that I had never received a call and they apologized and were very nice the time we spent picking up the dress. I'm not saying that you will have any of these problems but it was a little more stress than worth for my wedding day.
I had many ups and downs with this vendor. When I first went to try on my dress I was extremely happy with the quality of Read more...
I had many ups and downs with this vendor. When I first went to try on my dress I was extremely happy with the quality of service I was given. They were very accomidating. Once I purchased the dress I realized that I had purchased the wrong material a month later and I called and the fixed it right away. I made an appointment to try it on so that my mother could see me in it because she lived 2 hours away I wanted a later appointment. They argued with me and told me the alterations person leaves @9:30 and the latest appointment would be 9. I had talk to the owner in person the day before and she told me differently. Everything went great with them up until I went to pick up my dress. My MOH and I walk up to their store and there are no dresses in the window. We looked around to ensure we were at the right address and surely it said The Gown Gallery at the top of the door. We walked it and it was a bunch of telemarketers. We both had a mild heart attack and almost started crying when I decided to call them and see where they were located. Well apparently they had changed locations and didn't call the people who had appointments to tell them. It took like 30 more minutes to get to their new location and then you had to jump through hoops just to get in the building. We told them that I had never received a call and they apologized and were very nice the time we spent picking up the dress. I'm not saying that you will have any of these problems but it was a little more stress than worth for my wedding day. Read less
Services Used: Dress & Attire
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Jessica
Wedding:
7/11/2009
3.7/5.0
I was VERY pleased with my dress- it was beautiful! Overall staff was very friendly and helpful. At times I would have preferred a more personal experience, but overall I was pleased : )
I was VERY pleased with my dress- it was beautiful! Overall staff was very friendly and helpful. At times I would have Read more...
I was VERY pleased with my dress- it was beautiful! Overall staff was very friendly and helpful. At times I would have preferred a more personal experience, but overall I was pleased : ) Read less
Services Used: Dress & Attire
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lisa
Wedding:
10/4/2008
3.6/5.0
look my dress was amazing, I have one little girl Janay that was my little dress angel anyone that wants someone that is truley there for you ask for her!!
look my dress was amazing, I have one little girl Janay that was my little dress angel anyone that wants someone that is Read more...
look my dress was amazing, I have one little girl Janay that was my little dress angel anyone that wants someone that is truley there for you ask for her!! Read less
Services Used: Dress & Attire
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jillrenaesnyder
Wedding:
10/27/2007
3.6/5.0
The gown was gorgeous...and they were quick to respond to my phone call after a fire burned their building down. I had no problems receiving my gown, but they overbooked my appointment so I spent a lot of time waiting to try on dresses. They weren't a lot of help with bridesmaid dresses.
The gown was gorgeous...and they were quick to respond to my phone call after a fire burned their building down. I had no Read more...
The gown was gorgeous...and they were quick to respond to my phone call after a fire burned their building down. I had no problems receiving my gown, but they overbooked my appointment so I spent a lot of time waiting to try on dresses. They weren't a lot of help with bridesmaid dresses. Read less
Services Used: Dress & Attire
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Stephanie
Wedding:
4/27/2013
3.4/5.0
I got to tell you I am alittle confussed about gown gallery. The very first meeting I had with them was amazing! Best meeting I had with a dress place. So I went with gown gallery. After I bought the dress it felt like they already got my money so whatever. From then on out we were not greeted. Or asked if we wanted water. They over booked us with another bride. They brought out my veil in a trash bag. Never washed there hands before touching my dress. They riped my dress putting it on me. Just one thing after another. They measured me without my pick up on me. I asked them to get my veil and they told me they didnt know where it was an wouldnt know how to find it? Just rediculos! Two girls there Sue and Gwen were fantasic! But if I wasnt with them it was horrible service. Had to go back to 5 meetings to get my dress! What a nightmare!
I got to tell you I am alittle confussed about gown gallery. The very first meeting I had with them was amazing! Best Read more...
I got to tell you I am alittle confussed about gown gallery. The very first meeting I had with them was amazing! Best meeting I had with a dress place. So I went with gown gallery. After I bought the dress it felt like they already got my money so whatever. From then on out we were not greeted. Or asked if we wanted water. They over booked us with another bride. They brought out my veil in a trash bag. Never washed there hands before touching my dress. They riped my dress putting it on me. Just one thing after another. They measured me without my pick up on me. I asked them to get my veil and they told me they didnt know where it was an wouldnt know how to find it? Just rediculos! Two girls there Sue and Gwen were fantasic! But if I wasnt with them it was horrible service. Had to go back to 5 meetings to get my dress! What a nightmare! Read less
Services Used: Dress & Attire, Jewelry
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kcbride
Wedding:
7/30/2011
3.4/5.0
Although my consultant picked out the perfect dress based on a picture I took in, it was over the budget I'd given her. I can't fault her because it was THE DRESS. No other dress came close to what I wanted. The consultant was excellent, but since I lived in Iowa at the time of purchase, and then moved before the dress came in, shipping became a nightmare. It took me two weeks to get my dress even after confirming my new address. They did end up refunding the shipping costs and offered free pressing. My consultant was very nice, but evey time I called, the person who answered the phone always seemed a bit rude and put out to help me. Good place overall, but they could improve attitudes a little.
Although my consultant picked out the perfect dress based on a picture I took in, it was over the budget I'd given her. I Read more...
Although my consultant picked out the perfect dress based on a picture I took in, it was over the budget I'd given her. I can't fault her because it was THE DRESS. No other dress came close to what I wanted. The consultant was excellent, but since I lived in Iowa at the time of purchase, and then moved before the dress came in, shipping became a nightmare. It took me two weeks to get my dress even after confirming my new address. They did end up refunding the shipping costs and offered free pressing. My consultant was very nice, but evey time I called, the person who answered the phone always seemed a bit rude and put out to help me. Good place overall, but they could improve attitudes a little. Read less
Services Used: Dress & Attire
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Sonya
Wedding:
6/19/2010
3.3/5.0
Gwen, my salesperson, was absolutely great and took over two hours to help me find the perfect dress the first time I even looked! She definitely listened to what I wanted and picked dresses she actually thought I would like and look good in (not just trying to make a sale). When I went back to have my first fitting, they had failed to call and notify me that they had moved, so I got lost, and it was very difficult to get into the store (you have to type in a code for them to unlock a door, go through a courtyard, etc). The alterations went perfectly and the dress fit great, my only concern was when I went back two days before my wedding to pick up the dress and it took her 45 minutes to find my dress-- first because she forgot my name and second because... who really knows? That was a little stressful. Then we had to leave for an hour and come back because they hadn't yet steamed my dress even though I had been scheduled a month in advance to pick it up at that date and time. Overall the service was so-so... sometimes I felt special and other times I felt like I was just being given the runaround.
Gwen, my salesperson, was absolutely great and took over two hours to help me find the perfect dress the first time I even Read more...
Gwen, my salesperson, was absolutely great and took over two hours to help me find the perfect dress the first time I even looked! She definitely listened to what I wanted and picked dresses she actually thought I would like and look good in (not just trying to make a sale). When I went back to have my first fitting, they had failed to call and notify me that they had moved, so I got lost, and it was very difficult to get into the store (you have to type in a code for them to unlock a door, go through a courtyard, etc). The alterations went perfectly and the dress fit great, my only concern was when I went back two days before my wedding to pick up the dress and it took her 45 minutes to find my dress-- first because she forgot my name and second because... who really knows? That was a little stressful. Then we had to leave for an hour and come back because they hadn't yet steamed my dress even though I had been scheduled a month in advance to pick it up at that date and time. Overall the service was so-so... sometimes I felt special and other times I felt like I was just being given the runaround. Read less
Services Used: Dress & Attire
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Trisha
Wedding:
9/14/2013
3.2/5.0
Overall I have mixed feelings about The Gown Gallery. Our first visit, to choose my gown was great! My consultant was terrific and knew exactly what I wanted. It was, however, more than my initial budget. :( The next few interactions with The Gown Gallery left me nervous and unsatisfied. They called me to let me know my dress had arrived. The next day they said the dress was not in. The manager said she would call me immediately when it arrived. I never got a call. A week later, I called THEM and the dress had "just been checked in." Nobody seemed to know what was going on. I don't think they communicate well with each other. Also, if I had a question for a specific dept. (sales, seamstress) they were never there to answer. I always had to call back. In the end I had my dream dress and the seamstress did a great job with alterations. I just wish all the stress and extra hassles along the way could have been avoided.
Overall I have mixed feelings about The Gown Gallery. Our first visit, to choose my gown was great! My consultant was Read more...
Overall I have mixed feelings about The Gown Gallery. Our first visit, to choose my gown was great! My consultant was terrific and knew exactly what I wanted. It was, however, more than my initial budget. :( The next few interactions with The Gown Gallery left me nervous and unsatisfied. They called me to let me know my dress had arrived. The next day they said the dress was not in. The manager said she would call me immediately when it arrived. I never got a call. A week later, I called THEM and the dress had "just been checked in." Nobody seemed to know what was going on. I don't think they communicate well with each other. Also, if I had a question for a specific dept. (sales, seamstress) they were never there to answer. I always had to call back. In the end I had my dream dress and the seamstress did a great job with alterations. I just wish all the stress and extra hassles along the way could have been avoided. Read less
Services Used: Dress & Attire
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mgolom
Wedding:
5/1/2010
3.2/5.0
There was a littlle mess up on the alterations but everything was fixed and the dress looked great!
There was a littlle mess up on the alterations but everything was fixed and the dress looked great!
There was a littlle mess up on the alterations but everything was fixed and the dress looked great! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1/3/2013
3.1/5.0
I purchased my gown from the Gown Gallery as they were the only one in the area that carried the designer and dress that I wanted. I was not very impressed with their alterations team, and since most of us using their business are spending a lot of money anyway, I feel they have way too many "extra" fees and charges. (Storage fee, extremely high alteration fees, dress shipping, etc.) They never seemed prepared for my appointments and had limited days they would allow you to come for dress fittings. Luckily, my wedding gown was the only thing we purchased there and it did not need any alterations except for adding a simple bustle button (which was $25!).
I purchased my gown from the Gown Gallery as they were the only one in the area that carried the designer and dress that I Read more...
I purchased my gown from the Gown Gallery as they were the only one in the area that carried the designer and dress that I wanted. I was not very impressed with their alterations team, and since most of us using their business are spending a lot of money anyway, I feel they have way too many "extra" fees and charges. (Storage fee, extremely high alteration fees, dress shipping, etc.) They never seemed prepared for my appointments and had limited days they would allow you to come for dress fittings. Luckily, my wedding gown was the only thing we purchased there and it did not need any alterations except for adding a simple bustle button (which was $25!). Read less
Services Used: Dress & Attire
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tiffworewhite
Wedding:
9/23/2005
3.0/5.0
The saleslady who sold me my dress was friendly when she wanted the sale. She helped me find the perfect dress withing my budget and spent nearly 3 hours while I tried on dressed with my mom. When I went in to pick up the dress two weeks later, she didn't even remember me! When I said my name and when she gave me the dress it didn't even ring a bell who I was. I just thought it incredibly rude. Plus, the bridesmaids dresses they have are so pricey! They do a great job on alterations, but just know that you pay for them!!
The saleslady who sold me my dress was friendly when she wanted the sale. She helped me find the perfect dress withing my Read more...
The saleslady who sold me my dress was friendly when she wanted the sale. She helped me find the perfect dress withing my budget and spent nearly 3 hours while I tried on dressed with my mom. When I went in to pick up the dress two weeks later, she didn't even remember me! When I said my name and when she gave me the dress it didn't even ring a bell who I was. I just thought it incredibly rude. Plus, the bridesmaids dresses they have are so pricey! They do a great job on alterations, but just know that you pay for them!! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
2.9/5.0
Overall I would say the people there act like they don't need or want your business. I was unfortunately an out of town bride, meaning that my family and friends are back east so I would have to go to my appointments alone to pick my dress out. Whatever you do, don't show up without a gaggle of women with you ooo'ing and awww'ing because if you come alone, you get forgotten about and treated with less respect and courtesy. I visited three times, while I was waiting, I saw tables full of those cooing women having mimosas and given a lot of attention. Only one time, did one person offer me anything to drink while I waited. I worked with Ebony my first appointment and she was great, and I loved what she picked out for me, but then I couldn't get her for any other of my appointments, probably because she is the only person that people like there...
unfortunately I didn't have many choices for gown stores so I purchased from them. They don't give discounts on their acessories if you purchase from them so forget about that upfront. and I read from others about dress tracking online.. NO ONE told me how this was done and I ended up having to call them to find out that they had shipped my dress to the finally location, instead of them calling me like they said they would.

After I had purchased the dress, the only saving grace of the entire place was Barbara Williams, a sweet older women that did my alterations. She treated me with respect and dignity even though I was there alone. She even helped with a few opinions when I had no one else to ask. She gave me her undivided attention and worked with my schedule for the final fitting. What an amazing woman!

as far as the Gallery.. if you know of a place with better service but maybe a limited I would start there first, because customer service isn't a priority for this place.
Overall I would say the people there act like they don't need or want your business. I was unfortunately an out of town Read more...
Overall I would say the people there act like they don't need or want your business. I was unfortunately an out of town bride, meaning that my family and friends are back east so I would have to go to my appointments alone to pick my dress out. Whatever you do, don't show up without a gaggle of women with you ooo'ing and awww'ing because if you come alone, you get forgotten about and treated with less respect and courtesy. I visited three times, while I was waiting, I saw tables full of those cooing women having mimosas and given a lot of attention. Only one time, did one person offer me anything to drink while I waited. I worked with Ebony my first appointment and she was great, and I loved what she picked out for me, but then I couldn't get her for any other of my appointments, probably because she is the only person that people like there...
unfortunately I didn't have many choices for gown stores so I purchased from them. They don't give discounts on their acessories if you purchase from them so forget about that upfront. and I read from others about dress tracking online.. NO ONE told me how this was done and I ended up having to call them to find out that they had shipped my dress to the finally location, instead of them calling me like they said they would.

After I had purchased the dress, the only saving grace of the entire place was Barbara Williams, a sweet older women that did my alterations. She treated me with respect and dignity even though I was there alone. She even helped with a few opinions when I had no one else to ask. She gave me her undivided attention and worked with my schedule for the final fitting. What an amazing woman!

as far as the Gallery.. if you know of a place with better service but maybe a limited I would start there first, because customer service isn't a priority for this place. Read less
Services Used: Dress & Attire
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Robin
Wedding:
4/24/2010
2.8/5.0
I purchased my wedding dress from The Gown Gallery and also had them complete my alterations. When I first visited the store, they were very nice. However, after I purchased the dress, I was not at all impressed with their service. My mom lives out of town and when she came in town once the dress was actually in, they tried to tell me that I could only come in to try on MY dress before 9am or after 5pm on the Saturday she was in town. This did not at all fit into our tight schedule of her being in town for just that weekend and were not very flexible. I had to escalate the call to a manager to make an appointment to come in and try on MY dress that I had purchased from them. It seemed any other time I needed to go and try on my dress, I was always waiting around and felt very much so in the way. As for the alterations, I paid over $400 for my alterations and my bustle fell out before my reception had even started. Also, it had a beaded corset top and they needed to bring in. When I went to put my dress on the day of my wedding, we had to super glue part of the lace beading as it was falling off from where they took my dress in. As you can tell from above I was not happy with them I would not recommend Gown Gallery. Poor customer service and bad alterations.
I purchased my wedding dress from The Gown Gallery and also had them complete my alterations. When I first visited the Read more...
I purchased my wedding dress from The Gown Gallery and also had them complete my alterations. When I first visited the store, they were very nice. However, after I purchased the dress, I was not at all impressed with their service. My mom lives out of town and when she came in town once the dress was actually in, they tried to tell me that I could only come in to try on MY dress before 9am or after 5pm on the Saturday she was in town. This did not at all fit into our tight schedule of her being in town for just that weekend and were not very flexible. I had to escalate the call to a manager to make an appointment to come in and try on MY dress that I had purchased from them. It seemed any other time I needed to go and try on my dress, I was always waiting around and felt very much so in the way. As for the alterations, I paid over $400 for my alterations and my bustle fell out before my reception had even started. Also, it had a beaded corset top and they needed to bring in. When I went to put my dress on the day of my wedding, we had to super glue part of the lace beading as it was falling off from where they took my dress in. As you can tell from above I was not happy with them I would not recommend Gown Gallery. Poor customer service and bad alterations. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
2.7/5.0
I love my dress, price was great, and the service we received that day was AMAZING. However, the follow-up service and trying to get them to call you back when you are wondering where your dress is a month later than you were told it was going to arrive was definitely disappointing. Once they have your money they don't really seem to care about what happens next. I had to leave a message when I was wondering on the status of my dress. The answering machine requests that you leave your email and phone number bc it's easier for them to respond through email. After over a week with no email and no call, I called them only to find out that I was told wrong on the timeline for my dress to come in and that it would in fact be two months later than I was originally told. I understand that business gets hectic, but having to wait over a week for a response then having to just call back myself is ridiculous.
I love my dress, price was great, and the service we received that day was AMAZING. However, the follow-up service and Read more...
I love my dress, price was great, and the service we received that day was AMAZING. However, the follow-up service and trying to get them to call you back when you are wondering where your dress is a month later than you were told it was going to arrive was definitely disappointing. Once they have your money they don't really seem to care about what happens next. I had to leave a message when I was wondering on the status of my dress. The answering machine requests that you leave your email and phone number bc it's easier for them to respond through email. After over a week with no email and no call, I called them only to find out that I was told wrong on the timeline for my dress to come in and that it would in fact be two months later than I was originally told. I understand that business gets hectic, but having to wait over a week for a response then having to just call back myself is ridiculous. Read less
Services Used: Dress & Attire
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Emily
Wedding:
4/13/2013
2.7/5.0
First off I want to say I did get an amazing beautiful dress from Gown Gallery and it was perfect. However the customer service is not the best. My first visit was great everyone was really nice and we worked with Hailey to try on dresses. This was the only shop I had been to and Hailey was great helping me try on all the styles I was interested it. The last dress I tried on was the one and we bought the dress that day. We were told at that time that we would be pushing it to get the dress in and have enough time to do alterations, so we were talked into a rush fee. Just to be safe we did it. Well my dress came in no sooner than a normal delivery. I was never offered money back for the rush delievery that didnt happen. When I called to check on my dress mulitple times I felt like the people answering the phones never wanted to help me. One in particular told me "I can't help you, I can leave a message for someone to deal with you tomorrow." I was shocked and very disappointed. Eventually I got a call that my dress was in and made an appointment to have a fitting with the seamstress. We worked with Pam and she was Awesome and did a wonderful job on my alterations. Finally my last appointment I went in to try in after alterations and had planned previously on taking the dress if the alterations were ready. The alterations were great but it had not been steamed. So i was frustrated but mostly because the sales girl seemed so annoyed with having to steam it and said she couldn't deliver it on a Saturday only Monday through Friday. Well that is very inconvient for just about anyone who works. Thank fully they were able to get my dress steamed that next day (Saturday) and called me to pick it up that day. All in all I got my dress and loved it. This is a lovely store and people spend a lot of money here. I just really wish the customer service was better. It really ruined the entire dress shopping experience.
First off I want to say I did get an amazing beautiful dress from Gown Gallery and it was perfect. However the customer Read more...
First off I want to say I did get an amazing beautiful dress from Gown Gallery and it was perfect. However the customer service is not the best. My first visit was great everyone was really nice and we worked with Hailey to try on dresses. This was the only shop I had been to and Hailey was great helping me try on all the styles I was interested it. The last dress I tried on was the one and we bought the dress that day. We were told at that time that we would be pushing it to get the dress in and have enough time to do alterations, so we were talked into a rush fee. Just to be safe we did it. Well my dress came in no sooner than a normal delivery. I was never offered money back for the rush delievery that didnt happen. When I called to check on my dress mulitple times I felt like the people answering the phones never wanted to help me. One in particular told me "I can't help you, I can leave a message for someone to deal with you tomorrow." I was shocked and very disappointed. Eventually I got a call that my dress was in and made an appointment to have a fitting with the seamstress. We worked with Pam and she was Awesome and did a wonderful job on my alterations. Finally my last appointment I went in to try in after alterations and had planned previously on taking the dress if the alterations were ready. The alterations were great but it had not been steamed. So i was frustrated but mostly because the sales girl seemed so annoyed with having to steam it and said she couldn't deliver it on a Saturday only Monday through Friday. Well that is very inconvient for just about anyone who works. Thank fully they were able to get my dress steamed that next day (Saturday) and called me to pick it up that day. All in all I got my dress and loved it. This is a lovely store and people spend a lot of money here. I just really wish the customer service was better. It really ruined the entire dress shopping experience. Read less
Services Used: Dress & Attire
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Kelly
Wedding:
8/29/2009
2.4/5.0
I bought my dress in Dallas, TX and took it to Gown Gallery for alterations only. The store seemed small and dirty. The experience lacked a personal and individualized aspect. The wait time for an appointment was always excessive. My alterations we wrong the first time, and wrong again the second time. They forgot to re-pack my veil, so I had to go back to the store. My bustle was too low and I had to hold it up all night. I was not happy with the process or the end result. I will say that the women who brought me my dress and completed the alterations were nice and helpful.
I bought my dress in Dallas, TX and took it to Gown Gallery for alterations only. The store seemed small and dirty. The Read more...
I bought my dress in Dallas, TX and took it to Gown Gallery for alterations only. The store seemed small and dirty. The experience lacked a personal and individualized aspect. The wait time for an appointment was always excessive. My alterations we wrong the first time, and wrong again the second time. They forgot to re-pack my veil, so I had to go back to the store. My bustle was too low and I had to hold it up all night. I was not happy with the process or the end result. I will say that the women who brought me my dress and completed the alterations were nice and helpful. Read less
Services Used: Dress & Attire
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40s Wedding Girl
Wedding:
8/9/2008
2.4/5.0
Although I was happy with the dress I purchased, I was not impressed with the Bridal Loft. Despite making appointments, I would still wait at least half an hour for any service. When I would call, I would usually be sent straight to voicemail and it took at least a day for anyone to respond. Also, after my final fitting, which was almost a month before my wedding, I was told I would be called when the dress was ready. By the week of my wedding, I heard nothing from them, so I stopped by to pick up my dress. After several sales associates walked by and did not offer to help me, I was finally told that my dress was not even pressed yet and that I would have to come back later, and blame was passed to the seamstress for why I was not contacted. Overall, I think they are overbooked and under staffed; which the management needs to deal with if they want return customers and referrals via word of mouth.
Although I was happy with the dress I purchased, I was not impressed with the Bridal Loft. Despite making appointments, I Read more...
Although I was happy with the dress I purchased, I was not impressed with the Bridal Loft. Despite making appointments, I would still wait at least half an hour for any service. When I would call, I would usually be sent straight to voicemail and it took at least a day for anyone to respond. Also, after my final fitting, which was almost a month before my wedding, I was told I would be called when the dress was ready. By the week of my wedding, I heard nothing from them, so I stopped by to pick up my dress. After several sales associates walked by and did not offer to help me, I was finally told that my dress was not even pressed yet and that I would have to come back later, and blame was passed to the seamstress for why I was not contacted. Overall, I think they are overbooked and under staffed; which the management needs to deal with if they want return customers and referrals via word of mouth. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
2.3/5.0
The Gown Gallery had beautiful dresses, but their prices are quite high...too high we believe. When I received my dress it didn't look anything like the model I tried on...anything like it. I was extremely upset especially after spending almost $2,000 on the dress. When I went to get alterations done (the normal ones I may add) they wanted over $500 for them when I was told typical alterations were from $100-$300. I went to another shop and got the same things done for $230. I must add that Sharon (owner) was EXTREMELY personable however and really really listened well and tried to help me. She was a pleasure to work with and so was Sue. The difficult part is that when you have a large party and you call in, you talk to so many different people and the communication is awful. Different people tell you different things, suits get lost..etc. The material and tuxes are quality and very nice, but work with the same person each time. We worked with so many different people and each one said something different it seemed. Overall, I would not recommend this store. I just think they are too busy for their customers and you get lost in the hustle and bustle.
The Gown Gallery had beautiful dresses, but their prices are quite high...too high we believe. When I received my dress it Read more...
The Gown Gallery had beautiful dresses, but their prices are quite high...too high we believe. When I received my dress it didn't look anything like the model I tried on...anything like it. I was extremely upset especially after spending almost $2,000 on the dress. When I went to get alterations done (the normal ones I may add) they wanted over $500 for them when I was told typical alterations were from $100-$300. I went to another shop and got the same things done for $230. I must add that Sharon (owner) was EXTREMELY personable however and really really listened well and tried to help me. She was a pleasure to work with and so was Sue. The difficult part is that when you have a large party and you call in, you talk to so many different people and the communication is awful. Different people tell you different things, suits get lost..etc. The material and tuxes are quality and very nice, but work with the same person each time. We worked with so many different people and each one said something different it seemed. Overall, I would not recommend this store. I just think they are too busy for their customers and you get lost in the hustle and bustle. Read less
Services Used: Dress & Attire
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Christina
Wedding:
7/7/2007
2.2/5.0
I have very mixed feelings about this vendor. I originally made an appointment because they had a dress in their shop that I was considering buying off Ebay, and I wanted to try it on. When I got there I was told that they were having a trunk show for a designer, Antonio Fermin. I met with the designer, and he went on and on about how he feels that most brides walk down the aisle in the wrong dress, and that he had the perfect one for me. We tried on a few, and then he put one one me and it was love at first site. It was THE DRESS, and I knew it. They said that since it was a trunk show, they could give me a good discount, but that I HAD to order it that day. I left and thought it over for a while, talked with my mom, and eventually went back to order it. They offered to make it shorter for me (shorten the hallow to hem measurement), and said it would be 12-16 weeks.

Well, I got curious about this "designer" so I googled him. Needless to say, I didn't exactly find good reviews, and I began to worry. I found things saying that he's not really a designer, and that he lives in Grandview, MO, even though he claimed to be some "world renowned" designer and that he travels the world 360 days of the year (and that was why I had to order the dress THAT DAY, since he wouldn't be back). I got paranoid, called the shop, and "moved" my wedding date up. I was concerned that the dress wouldn't come in time, so I lied and told them my wedding was actually 6 months sooner.

Still being paranoid, I stopped by the shop a couple of weeks later just to be sure they had gotten my date change corrected in the computers and such. Well I walk in the store, and guess who's sitting there??? Antonio Fermin himself!! THe man who travels 360 days of the year. I felt really uneasy, confirmed the date, and got out of there.

Fast forward a few months. They give me a call, and my dress is in!! (whew!). I make an appointment to try the dress on. When I get there, once again, Mr. Antonio is in the shop again!! Geee, what a coincidence. They bring my dress out, and it's perfect. It fits great, and I'm very happy. But then I notice that it's got this very ugly bow/bustle thing on the back. This was on the original dress I tried on, but Antonio told me that it was just a sample bustle, and it wouldn't be on the real dress. Yeah...he lied. You'd think for someone who designed the dress, he would know more about it. I tell the girl helping me that it's one of Antonio's gowns, and that he'd told me this ugly thing wouldn't be there. Now...if he was really the designer, you'd think he would have come over to me and made a big fuss about the fact that I was trying on his gown, and "isn't it gorgeous", and "oh don't you love it". But no, he didn't come over ONCE (and this is not a big place...there is no chance that he overlooked it).

Anyway, they bring a seamstress out, she looks at the back of the dress and is able to just cut out the ugly bustle thing. Great, now I'm happy, but I was still a little unnerved by the whole thing. Then I go into the dressing room to remove the gown, and I look at the tag. It says Christina Wu.

So to this day I still really have no idea what the deal was with the Antonio guy. But unless he's some world renowned designer who not only designs for Christina Wu, but also spends the majority of his time working for a small bridal shop in KCMO. I'm not buying it. I feel I was lied to, and it has never sat well with me. I didn't let them touch my gown for alterations, they kept it in storage in the months preparing for the wedding, and steamed it for me.

I will give them credit, their store burned down in the middle of my wedding planning process. Needless to say I was freaking out thinking my dress has burned to the ground with it. Luckily their storage is at a different facility so the dress was fine. They made a point to call each and every bride to tell them whether or not their dress was okay. The fire happened on a Friday, and I had a call on Sunday morning. Other than that small thing, I was not impressed with them, and would not recommend them.
I have very mixed feelings about this vendor. I originally made an appointment because they had a dress in their shop that Read more...
I have very mixed feelings about this vendor. I originally made an appointment because they had a dress in their shop that I was considering buying off Ebay, and I wanted to try it on. When I got there I was told that they were having a trunk show for a designer, Antonio Fermin. I met with the designer, and he went on and on about how he feels that most brides walk down the aisle in the wrong dress, and that he had the perfect one for me. We tried on a few, and then he put one one me and it was love at first site. It was THE DRESS, and I knew it. They said that since it was a trunk show, they could give me a good discount, but that I HAD to order it that day. I left and thought it over for a while, talked with my mom, and eventually went back to order it. They offered to make it shorter for me (shorten the hallow to hem measurement), and said it would be 12-16 weeks.

Well, I got curious about this "designer" so I googled him. Needless to say, I didn't exactly find good reviews, and I began to worry. I found things saying that he's not really a designer, and that he lives in Grandview, MO, even though he claimed to be some "world renowned" designer and that he travels the world 360 days of the year (and that was why I had to order the dress THAT DAY, since he wouldn't be back). I got paranoid, called the shop, and "moved" my wedding date up. I was concerned that the dress wouldn't come in time, so I lied and told them my wedding was actually 6 months sooner.

Still being paranoid, I stopped by the shop a couple of weeks later just to be sure they had gotten my date change corrected in the computers and such. Well I walk in the store, and guess who's sitting there??? Antonio Fermin himself!! THe man who travels 360 days of the year. I felt really uneasy, confirmed the date, and got out of there.

Fast forward a few months. They give me a call, and my dress is in!! (whew!). I make an appointment to try the dress on. When I get there, once again, Mr. Antonio is in the shop again!! Geee, what a coincidence. They bring my dress out, and it's perfect. It fits great, and I'm very happy. But then I notice that it's got this very ugly bow/bustle thing on the back. This was on the original dress I tried on, but Antonio told me that it was just a sample bustle, and it wouldn't be on the real dress. Yeah...he lied. You'd think for someone who designed the dress, he would know more about it. I tell the girl helping me that it's one of Antonio's gowns, and that he'd told me this ugly thing wouldn't be there. Now...if he was really the designer, you'd think he would have come over to me and made a big fuss about the fact that I was trying on his gown, and "isn't it gorgeous", and "oh don't you love it". But no, he didn't come over ONCE (and this is not a big place...there is no chance that he overlooked it).

Anyway, they bring a seamstress out, she looks at the back of the dress and is able to just cut out the ugly bustle thing. Great, now I'm happy, but I was still a little unnerved by the whole thing. Then I go into the dressing room to remove the gown, and I look at the tag. It says Christina Wu.

So to this day I still really have no idea what the deal was with the Antonio guy. But unless he's some world renowned designer who not only designs for Christina Wu, but also spends the majority of his time working for a small bridal shop in KCMO. I'm not buying it. I feel I was lied to, and it has never sat well with me. I didn't let them touch my gown for alterations, they kept it in storage in the months preparing for the wedding, and steamed it for me.

I will give them credit, their store burned down in the middle of my wedding planning process. Needless to say I was freaking out thinking my dress has burned to the ground with it. Luckily their storage is at a different facility so the dress was fine. They made a point to call each and every bride to tell them whether or not their dress was okay. The fire happened on a Friday, and I had a call on Sunday morning. Other than that small thing, I was not impressed with them, and would not recommend them. Read less
Services Used: Dress & Attire
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Jess
Wedding:
9/4/2010
2.0/5.0
I would absolutely never suggest Gown Gallery to anyone I know. I bought my dress here simply because it was the only shop in Kansas City who carried it and I was on a tight timeline. They told me my gown would be in about 8-12 weeks, and it actually was almost 4 months, which made it VERY difficult to get my alterations done in time. I understand that sometimes things take longer than expected, but they didn't call me to let me know about the change in timeline, I had to call them repeatedly to find out when it was coming. Anytime I wanted any information from them, it was very hard to get, and Gwen (who helped us when I went in to buy it) was very flighty and kept calling my dad "Jim" when his name is Steve and we told her this multiple times. Also when she wrote up the invoice, it took us many tries to get it right (price, color, size). Good thing we read over it before we just signed it and walked out or I would have ended up with the wrong dress, 4 months later, too late to change anything. Overall, a very stressful experience, but I'm glad I finally got my dress. I probably would have driven to Topeka or something to get it, if I had known this was going to be the result of picking Gown Gallery.
I would absolutely never suggest Gown Gallery to anyone I know. I bought my dress here simply because it was the only shop Read more...
I would absolutely never suggest Gown Gallery to anyone I know. I bought my dress here simply because it was the only shop in Kansas City who carried it and I was on a tight timeline. They told me my gown would be in about 8-12 weeks, and it actually was almost 4 months, which made it VERY difficult to get my alterations done in time. I understand that sometimes things take longer than expected, but they didn't call me to let me know about the change in timeline, I had to call them repeatedly to find out when it was coming. Anytime I wanted any information from them, it was very hard to get, and Gwen (who helped us when I went in to buy it) was very flighty and kept calling my dad "Jim" when his name is Steve and we told her this multiple times. Also when she wrote up the invoice, it took us many tries to get it right (price, color, size). Good thing we read over it before we just signed it and walked out or I would have ended up with the wrong dress, 4 months later, too late to change anything. Overall, a very stressful experience, but I'm glad I finally got my dress. I probably would have driven to Topeka or something to get it, if I had known this was going to be the result of picking Gown Gallery. Read less
Services Used: Dress & Attire
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Kelly
Wedding:
8/17/2010
2.0/5.0
I went to Gown Gallery and had Janay ( I think that was her name). When we sat down to go over what I was looking for and planning to spend I felt about 2 inches tall. I wanted to spend 1200 max ( which they have an option to choose 500-1000). SHe asked if I wanted to stay in this budget and I said yes. She said, " well this is going to limit you but I will see what I can do". Ummm they have dresses under 1000 so you could have simply stated, "great let's get started"!!!.. I felt like she would rather be working with the other girls that were in there spending 5, 000. I am sure she would be but do not let it show! I would not buy the dress I did like from Gown Gallery because I did not want to deal with the ladies in there. I felt like they were all snobby! Not one other person said hello like all the other wonderful places I have been. I was very disappointed.
I went to Gown Gallery and had Janay ( I think that was her name). When we sat down to go over what I was looking for and Read more...
I went to Gown Gallery and had Janay ( I think that was her name). When we sat down to go over what I was looking for and planning to spend I felt about 2 inches tall. I wanted to spend 1200 max ( which they have an option to choose 500-1000). SHe asked if I wanted to stay in this budget and I said yes. She said, " well this is going to limit you but I will see what I can do". Ummm they have dresses under 1000 so you could have simply stated, "great let's get started"!!!.. I felt like she would rather be working with the other girls that were in there spending 5, 000. I am sure she would be but do not let it show! I would not buy the dress I did like from Gown Gallery because I did not want to deal with the ladies in there. I felt like they were all snobby! Not one other person said hello like all the other wonderful places I have been. I was very disappointed. Read less
Services Used: Dress & Attire, Jewelry
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Phimublondie
Wedding:
10/24/2009
2.0/5.0
First I will say all of the women at the store were pleasent and never rude. The first time I went in I worked with a woman who wouldn't listen to what I wanted. She kept pushing horrible dresses onto me after I said no several times. She measured me and 2 of my bridesmaids. The next time I went in they had lost all of these measurements. the girl I worked with apologized and gave me her name and said to deal only with her. That was the last time I saw or heard from her. She never returned calls, was never there, and never dud anything else with my order. None of the payments were applied for the right dresses. Some of my girls ended up paying on other dresses because by the end we had no idea who really owed what! They neglected to tell me they were moving 2 WEEKS before my wedding!!! Only 2 of the 7 dresses were ordered in the right size. 4 of my girls couldn't breath and one was 2 sizes too big! The matron of honors gown had a horrible stain on the front that a dry cleaner said they had never seen before. The seamstress left an orange stain in the neckline of my dress then claimed she didn't (I watched it happen and said something immediatly!) then hours before the wedding when I pull my gown out, it had never been steamed! I made a special trip to take it back to them JUST for that! Overall me and my bridesmaids were 100% unsatisfied and wouldn't recommend this shop to anyone!
First I will say all of the women at the store were pleasent and never rude. The first time I went in I worked with a Read more...
First I will say all of the women at the store were pleasent and never rude. The first time I went in I worked with a woman who wouldn't listen to what I wanted. She kept pushing horrible dresses onto me after I said no several times. She measured me and 2 of my bridesmaids. The next time I went in they had lost all of these measurements. the girl I worked with apologized and gave me her name and said to deal only with her. That was the last time I saw or heard from her. She never returned calls, was never there, and never dud anything else with my order. None of the payments were applied for the right dresses. Some of my girls ended up paying on other dresses because by the end we had no idea who really owed what! They neglected to tell me they were moving 2 WEEKS before my wedding!!! Only 2 of the 7 dresses were ordered in the right size. 4 of my girls couldn't breath and one was 2 sizes too big! The matron of honors gown had a horrible stain on the front that a dry cleaner said they had never seen before. The seamstress left an orange stain in the neckline of my dress then claimed she didn't (I watched it happen and said something immediatly!) then hours before the wedding when I pull my gown out, it had never been steamed! I made a special trip to take it back to them JUST for that! Overall me and my bridesmaids were 100% unsatisfied and wouldn't recommend this shop to anyone! Read less
Services Used: Dress & Attire
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babyjay
Wedding:
1/17/2009
2.0/5.0
I love my dress, LOVE it. But I did not love my experience with Gown Gallery. When making a significant purchase, and usually one of the first purchases of the wedding planning, you'd expect a bit better service. I realize they work with brides all day long, but I just wanted to be treated a little special. Instead, it seemed more like cattle herding - trying to get all of the girls in the waiting room into the fitting room, find them a dress and get out of there. Getting your dress is a big deal! Oh, and when I went to pick up my dress, there was another $20 charge for a dress bag. Twenty bucks isn't much in the big picture of it all, but can't they just throw that in or make it part of the dress cost? I will say though, that Barb, the woman who did my alterations, was very nice and friendly.
I love my dress, LOVE it. But I did not love my experience with Gown Gallery. When making a significant purchase, and Read more...
I love my dress, LOVE it. But I did not love my experience with Gown Gallery. When making a significant purchase, and usually one of the first purchases of the wedding planning, you'd expect a bit better service. I realize they work with brides all day long, but I just wanted to be treated a little special. Instead, it seemed more like cattle herding - trying to get all of the girls in the waiting room into the fitting room, find them a dress and get out of there. Getting your dress is a big deal! Oh, and when I went to pick up my dress, there was another $20 charge for a dress bag. Twenty bucks isn't much in the big picture of it all, but can't they just throw that in or make it part of the dress cost? I will say though, that Barb, the woman who did my alterations, was very nice and friendly. Read less
Services Used: Dress & Attire
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JM012676
Wedding:
7/21/2007
2.0/5.0
Customer service at the Gown Gallery is VERY poor, however, they have the best selection of designer dresses in town. Seriously, I highly recommend using them for their variety and quality of products. If you want a truly glamorous designer gown then this is the place to go. Just don't expect them to bend over backwards for you. They're very slow, hard to get a hold of and just overall unpleasant. I know it sucks but I ended up getting the dress of my dreams which is what it's all about!
Customer service at the Gown Gallery is VERY poor, however, they have the best selection of designer dresses in town. Read more...
Customer service at the Gown Gallery is VERY poor, however, they have the best selection of designer dresses in town. Seriously, I highly recommend using them for their variety and quality of products. If you want a truly glamorous designer gown then this is the place to go. Just don't expect them to bend over backwards for you. They're very slow, hard to get a hold of and just overall unpleasant. I know it sucks but I ended up getting the dress of my dreams which is what it's all about! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
1.8/5.0
Stuck up, over priced, hung up on me more than a handful of times, mixed up me and my sister (moh) on everything and told my sister she owed money even though it was ME and made my sister very uncomfortable. I wouldn't recommend them at all.
Stuck up, over priced, hung up on me more than a handful of times, mixed up me and my sister (moh) on everything and told Read more...
Stuck up, over priced, hung up on me more than a handful of times, mixed up me and my sister (moh) on everything and told my sister she owed money even though it was ME and made my sister very uncomfortable. I wouldn't recommend them at all. Read less
Services Used: Dress & Attire, Jewelry
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The Terrys
Wedding:
8/21/2010
1.6/5.0
I would never purchase from the Gown Gallery again! I was on a wait list and when I called I was informed that they could not get me in but that they had scheduled people that day AFTER their closing hours. We did make it there and when she asked my budget ($1,000) she made me feel as though I was cheap and would have few options. Once we were done she had no interest in helping my bridesmaids. They did not write down the accessories I liked and when my fiance surprised me with ordering the veil they ended up writing down, it was the wrong one....they told me on the phone that I was incorrect and that they never had a veil as I described. They were difficult and rude from day one. I regret giving them my money.
I would never purchase from the Gown Gallery again! I was on a wait list and when I called I was informed that they could Read more...
I would never purchase from the Gown Gallery again! I was on a wait list and when I called I was informed that they could not get me in but that they had scheduled people that day AFTER their closing hours. We did make it there and when she asked my budget ($1,000) she made me feel as though I was cheap and would have few options. Once we were done she had no interest in helping my bridesmaids. They did not write down the accessories I liked and when my fiance surprised me with ordering the veil they ended up writing down, it was the wrong one....they told me on the phone that I was incorrect and that they never had a veil as I described. They were difficult and rude from day one. I regret giving them my money. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
1.3/5.0
I really liked Gown Gallery at first , they fave ha mimosas the first tjme, and i loved my dress, which i got there. However, they began to lose my trust as the process went on. One time I had an appointment at 10am... Nobody even answered the doorbell OR the phone ( I was left standing outside and it isn't the safest part of the city, not to mention it was freezing) until 10:10. No apology or acknowledgement for making me wait. Then, 3 weeks after my dress was supposed to come in, I call to ask for a confirmation that it had arrived. After a week of playing phone tag/ never hearing back from staff when they said they would call me back, I asked for the manager. Still took a couple of days to hear back from the manager herself about where my dress was. It arrived shortly after I talked with the manager. I couldn't believe how little anybody cared about getting back to me as I was in a time crunch before my wedding.

Due to my mistrust, I decided to get my dress tailored elsewhere, after hearing a horror story from one of my friends who'd gotten hers tailored at gown gallery. They totally messed up the tailoring and it was a week before her wedding. They did end up fixing it but it was last minute. We were advised against going there, and we took the advice.
I tailored my dress & bought tuxes / bridesmaid dresses elsewhere and had a much better experience at the new place I went
I really liked Gown Gallery at first , they fave ha mimosas the first tjme, and i loved my dress, which i got there. Read more...
I really liked Gown Gallery at first , they fave ha mimosas the first tjme, and i loved my dress, which i got there. However, they began to lose my trust as the process went on. One time I had an appointment at 10am... Nobody even answered the doorbell OR the phone ( I was left standing outside and it isn't the safest part of the city, not to mention it was freezing) until 10:10. No apology or acknowledgement for making me wait. Then, 3 weeks after my dress was supposed to come in, I call to ask for a confirmation that it had arrived. After a week of playing phone tag/ never hearing back from staff when they said they would call me back, I asked for the manager. Still took a couple of days to hear back from the manager herself about where my dress was. It arrived shortly after I talked with the manager. I couldn't believe how little anybody cared about getting back to me as I was in a time crunch before my wedding.

Due to my mistrust, I decided to get my dress tailored elsewhere, after hearing a horror story from one of my friends who'd gotten hers tailored at gown gallery. They totally messed up the tailoring and it was a week before her wedding. They did end up fixing it but it was last minute. We were advised against going there, and we took the advice.
I tailored my dress & bought tuxes / bridesmaid dresses elsewhere and had a much better experience at the new place I went Read less
Services Used: Dress & Attire, Jewelry
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hiatts09
Wedding:
8/1/2009
1.3/5.0
We had a horrible experience with the Gown Gallery. They forgot about an appointment. Good thing the wedding was a few weeks out. When we finally met with them we spotted a stain on the dress. For our final appointment, they had not removed the stain and had not done some other alterations that had been asked of them a month or two prior. I had to deal with the alteration issue and they took the dress down and got the stain out thank god. They also had not steamed the dress for the final consultation. Very unprofessional and rude.
We had a horrible experience with the Gown Gallery. They forgot about an appointment. Good thing the wedding was a few Read more...
We had a horrible experience with the Gown Gallery. They forgot about an appointment. Good thing the wedding was a few weeks out. When we finally met with them we spotted a stain on the dress. For our final appointment, they had not removed the stain and had not done some other alterations that had been asked of them a month or two prior. I had to deal with the alteration issue and they took the dress down and got the stain out thank god. They also had not steamed the dress for the final consultation. Very unprofessional and rude. Read less
Services Used: Dress & Attire
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Breanna
Wedding:
9/14/2013
1.1/5.0
I ordered my dress mid Nov. A few weeks later I was looking at the receipt & I did some research & come to find out they ordered me a more expensive belt & then put a memo on there of a different name. So they charged me $350 for a $150 belt. My mom called them & they refunded us the money. But they didn't seem to care. My dress also came in 3 weeks late.
In March we went to find bridesmaids dresses, dresses for my stepmom & MIL. 2 weeks after we ordered these dresses they called my stepmom and told her that they lost her measurments & that she needed to come back into the store to get measured again. When she got there they told her she had to pay rush shipping to get it back in time to do alterations. She told them she wasn't going to pay for it bc it wasn't her fault & they needed to pay them. They eventually agreed.
1 of my bridesmaids was pregnant at the time we were ordering the dresses & we knew she was going to need alterations, & when I asked them how much those run the girl told me $50 flat fee for any alterations needed for all the dresses. The dresses were all ordered at the same time & they went MIA for about a month before the wedding. Noone could seem to tell me where they were nor would they return my phone calls when I called. When they finally arrived at the store and we went into figure out alterations they told me that they are not a flat fee & were going to be $90/dress. After talking to the store owner and manager for a week they finally decided to honor what the consultant had told us in the beginning.
Everything got ironed out A WEEK before the wedding. Talk about stress!
The only person at The Gown Gallery that was any help and seemed to care was Ebony. She was WONDERFUL. Everyone else seems put out by having to "deal" with me....a customer thats family has spent over $6500 in the store between 2 wedding dresses, 4 bridesmaids dresses, 2 mother dresses and a prom dress for my little sister. We will not be returning to the store.
I ordered my dress mid Nov. A few weeks later I was looking at the receipt & I did some research & come to find out they Read more...
I ordered my dress mid Nov. A few weeks later I was looking at the receipt & I did some research & come to find out they ordered me a more expensive belt & then put a memo on there of a different name. So they charged me $350 for a $150 belt. My mom called them & they refunded us the money. But they didn't seem to care. My dress also came in 3 weeks late.
In March we went to find bridesmaids dresses, dresses for my stepmom & MIL. 2 weeks after we ordered these dresses they called my stepmom and told her that they lost her measurments & that she needed to come back into the store to get measured again. When she got there they told her she had to pay rush shipping to get it back in time to do alterations. She told them she wasn't going to pay for it bc it wasn't her fault & they needed to pay them. They eventually agreed.
1 of my bridesmaids was pregnant at the time we were ordering the dresses & we knew she was going to need alterations, & when I asked them how much those run the girl told me $50 flat fee for any alterations needed for all the dresses. The dresses were all ordered at the same time & they went MIA for about a month before the wedding. Noone could seem to tell me where they were nor would they return my phone calls when I called. When they finally arrived at the store and we went into figure out alterations they told me that they are not a flat fee & were going to be $90/dress. After talking to the store owner and manager for a week they finally decided to honor what the consultant had told us in the beginning.
Everything got ironed out A WEEK before the wedding. Talk about stress!
The only person at The Gown Gallery that was any help and seemed to care was Ebony. She was WONDERFUL. Everyone else seems put out by having to "deal" with me....a customer thats family has spent over $6500 in the store between 2 wedding dresses, 4 bridesmaids dresses, 2 mother dresses and a prom dress for my little sister. We will not be returning to the store. Read less
Services Used: Dress & Attire
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Donna
Wedding:
9/28/2013
1.0/5.0
DO NOT DO NOT DO NOT purchase your dress, shoes, accessories, or anything from this store. VERY poor customer service. Would not recommend to ANYONE. Go somewhere else but do not come to Gown Gallery for your purchase. Boo!!!
DO NOT DO NOT DO NOT purchase your dress, shoes, accessories, or anything from this store. VERY poor customer service. Read more...
DO NOT DO NOT DO NOT purchase your dress, shoes, accessories, or anything from this store. VERY poor customer service. Would not recommend to ANYONE. Go somewhere else but do not come to Gown Gallery for your purchase. Boo!!! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
10/13/2012
1.0/5.0
I chose Gown Gallery (GG) because they made me feel special and that my wedding mattered to them when I went in for my appointment. Well, I was wrong. I live in a different state, so had to do everything online and over the phone. When my dress was already two weeks late, I contacted them, only to NEVER receive a return phone call back and once I looked online, they had pushed my dress delivery date back THREE MONTHS without ever telling me. Then, they decided to just never mail my veil that had apparently sat at their store for 2 months. Once again, I called about it and instead of calling me back, they just shipped all of my stuff to me. I felt very dismissed and unimportant. They didn't even treat me like a person worth talking to. Maybe it is because I only spent $2,000. I don't know. But, I would NEVER recommend this place. Additionally, there was a small stain on my dress. I don't know if this was from the designer or the GG, but either way, I was not about to send it off again to a business that couldn't care less about me getting my dress for my wedding in time. Fortunately, my tailor was able to work with it and make sure you can't see the stain. Anyway, DO NOT use Gown Gallery!!
I chose Gown Gallery (GG) because they made me feel special and that my wedding mattered to them when I went in for my Read more...
I chose Gown Gallery (GG) because they made me feel special and that my wedding mattered to them when I went in for my appointment. Well, I was wrong. I live in a different state, so had to do everything online and over the phone. When my dress was already two weeks late, I contacted them, only to NEVER receive a return phone call back and once I looked online, they had pushed my dress delivery date back THREE MONTHS without ever telling me. Then, they decided to just never mail my veil that had apparently sat at their store for 2 months. Once again, I called about it and instead of calling me back, they just shipped all of my stuff to me. I felt very dismissed and unimportant. They didn't even treat me like a person worth talking to. Maybe it is because I only spent $2,000. I don't know. But, I would NEVER recommend this place. Additionally, there was a small stain on my dress. I don't know if this was from the designer or the GG, but either way, I was not about to send it off again to a business that couldn't care less about me getting my dress for my wedding in time. Fortunately, my tailor was able to work with it and make sure you can't see the stain. Anyway, DO NOT use Gown Gallery!! Read less
Services Used: Dress & Attire
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K.
Wedding:
10/12/2013
0.7/5.0
Bridesmaids tried on dresses, clerk took measurements. Not one dress fit properly. Funny thing: in the store, trying on the dresses--two of the four fit perfectly. Why didn't they order the sizes the girls had on during the fitting that were perfect?? Because they wouldn't have been able to charge for "alterations." What a scam! Will NEVER do business with this company and will NEVER recommend them.
Bridesmaids tried on dresses, clerk took measurements. Not one dress fit properly. Funny thing: in the store, trying on Read more...
Bridesmaids tried on dresses, clerk took measurements. Not one dress fit properly. Funny thing: in the store, trying on the dresses--two of the four fit perfectly. Why didn't they order the sizes the girls had on during the fitting that were perfect?? Because they wouldn't have been able to charge for "alterations." What a scam! Will NEVER do business with this company and will NEVER recommend them. Read less
Services Used: Dress & Attire
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teags7
Wedding:
4/6/2013
0.7/5.0
I drove over 4 hours to see how "wonderful" this store was, because they carried designers that stores around me did not. What a joke.... I scheduled an appointment and when I got there, got taken to a table. I sat at this table for over 30 minutes waiting for my "personal" attendent. Turns out that if your budget isn't "unlimited" then you're just not that important. I was expecting a call back about a dress that I had some questions about, and was so shocked when they didn't call back, not...... I have never been more disappointed in service anywhere.
I drove over 4 hours to see how "wonderful" this store was, because they carried designers that stores around me did not. Read more...
I drove over 4 hours to see how "wonderful" this store was, because they carried designers that stores around me did not. What a joke.... I scheduled an appointment and when I got there, got taken to a table. I sat at this table for over 30 minutes waiting for my "personal" attendent. Turns out that if your budget isn't "unlimited" then you're just not that important. I was expecting a call back about a dress that I had some questions about, and was so shocked when they didn't call back, not...... I have never been more disappointed in service anywhere. Read less
Services Used: Dress & Attire
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Angela
Wedding:
11/9/2013
0.5/5.0
Don't be wowed by this store like I was. My first experience was impressive and great.. Unfortunately it was all downhill from there. I ordered my wedding gown from there in a different color.. I was unaware that it would also be a different fabric when it came in. The fabric looked cheap..nothing like the original dress. The alterations were horrible and I was so unhappy with the dress that I ended up having to go elsewhere to buy a new dress a week before my wedding. The service here was great out first appointment and then it was horrible every other time. We had to wait an hour before anyone would even talk to us and that was with an appointment. When we explained how very upset I was about my dress they offered no apologies or means to make the situation better. Save yourself some trouble and buy your dress elsewhere.
Don't be wowed by this store like I was. My first experience was impressive and great.. Unfortunately it was all downhill Read more...
Don't be wowed by this store like I was. My first experience was impressive and great.. Unfortunately it was all downhill from there. I ordered my wedding gown from there in a different color.. I was unaware that it would also be a different fabric when it came in. The fabric looked cheap..nothing like the original dress. The alterations were horrible and I was so unhappy with the dress that I ended up having to go elsewhere to buy a new dress a week before my wedding. The service here was great out first appointment and then it was horrible every other time. We had to wait an hour before anyone would even talk to us and that was with an appointment. When we explained how very upset I was about my dress they offered no apologies or means to make the situation better. Save yourself some trouble and buy your dress elsewhere. Read less
Services Used: Dress & Attire
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Amber
Wedding:
10/20/2012
0.5/5.0
My frined and I are getting married only a few months apart, so I was lucky enough to have my awful experience before I started looking at wedding dresses for myself. We ended up with bridesmaid dresses for her wedding from here, however. Terrible experience. Maybe it's better for brides, but if you happen to be looking for bridesmaid dresses they send you to the basement to fight it out amongst teenagers looking for prom dresses. We were there for at least an hour (with an appointment mind you) before anyone could be bother to help us find 4 (overpriced) dresses, each averaging around $280. Between losing our lady to prom queens several times and getting proper sizes ourselves from said prom queens' nutty mom's, we were there for nearly 4 hours. Then after she got our sales booked in her name, she was on to the next customer before we were even checked out. This process took another 20 minutes. Needless to say, when I got engaged a few weeks later, Gown Gallery was not even an option for my dress or any of my 8 bridesmaids. Way to shoot yourselves in the foot.
My frined and I are getting married only a few months apart, so I was lucky enough to have my awful experience before I Read more...
My frined and I are getting married only a few months apart, so I was lucky enough to have my awful experience before I started looking at wedding dresses for myself. We ended up with bridesmaid dresses for her wedding from here, however. Terrible experience. Maybe it's better for brides, but if you happen to be looking for bridesmaid dresses they send you to the basement to fight it out amongst teenagers looking for prom dresses. We were there for at least an hour (with an appointment mind you) before anyone could be bother to help us find 4 (overpriced) dresses, each averaging around $280. Between losing our lady to prom queens several times and getting proper sizes ourselves from said prom queens' nutty mom's, we were there for nearly 4 hours. Then after she got our sales booked in her name, she was on to the next customer before we were even checked out. This process took another 20 minutes. Needless to say, when I got engaged a few weeks later, Gown Gallery was not even an option for my dress or any of my 8 bridesmaids. Way to shoot yourselves in the foot. Read less
Services Used: Dress & Attire
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dinac
Wedding:
7/19/2008
0.0/5.0
All though I absolutely loved my dress. My experience with The Gown Gallery was horrific. I should have known it would be bad when they were 30 minutes late for my appt. And when a sales girl finally came to unlock the door & let us in she did not apologize for being late or for the fact that we stood outside in the cold of January for 30 minutes. The sales girls were cold & unfriendly. I was told that the dress I wanted had to be ordered that day because it would be leaving the store & not available only to go back a month later with my MOH & see another bride trying on my dress. My dress came in 6 weeeks from the date I was told & no one from the store ever called me to update me on the progress or shipment. I called them & when I did they acted put out by having to "deal" with me.
I was raked over the coals in alterations & was never given a quote or alteration price sheet. I could have bought another dress for what I spent in alterations. The day I went to pick up my dress, they were again late for my appt. & then rushed me through my final fitting because,"a new bride was waiting."
When they brought the dress out to me it was in a trash bag,ok, so it was a pink garment bag but it was so thin it may as well have been large trash bag. When I requested a zip up nicer garment bag they first told me that they didn't have any. I pointed out all the other dresses hanging in the store that were cleary in appropriate bags. I was then told I could purchase one. It was a huge slap in the face for all the $$$$ I had just spent with them. I wouldn't recommend this place at all.
All though I absolutely loved my dress. My experience with The Gown Gallery was horrific. I should have known it would be Read more...
All though I absolutely loved my dress. My experience with The Gown Gallery was horrific. I should have known it would be bad when they were 30 minutes late for my appt. And when a sales girl finally came to unlock the door & let us in she did not apologize for being late or for the fact that we stood outside in the cold of January for 30 minutes. The sales girls were cold & unfriendly. I was told that the dress I wanted had to be ordered that day because it would be leaving the store & not available only to go back a month later with my MOH & see another bride trying on my dress. My dress came in 6 weeeks from the date I was told & no one from the store ever called me to update me on the progress or shipment. I called them & when I did they acted put out by having to "deal" with me.
I was raked over the coals in alterations & was never given a quote or alteration price sheet. I could have bought another dress for what I spent in alterations. The day I went to pick up my dress, they were again late for my appt. & then rushed me through my final fitting because,"a new bride was waiting."
When they brought the dress out to me it was in a trash bag,ok, so it was a pink garment bag but it was so thin it may as well have been large trash bag. When I requested a zip up nicer garment bag they first told me that they didn't have any. I pointed out all the other dresses hanging in the store that were cleary in appropriate bags. I was then told I could purchase one. It was a huge slap in the face for all the $$$$ I had just spent with them. I wouldn't recommend this place at all. Read less
Services Used: Dress & Attire

DEALS

10% off all Bridesmaid Dresses with Wedding Gown Purchase!
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Purchase any wedding gown at the Gown Gallery and receive 10% off all of your bridesmaid dresses.
Deal #WW6d511905be15d408
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