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(9)

THE JEWELRY EXCHANGE

Tustin , CA

LOCATION

Tustin, CA US

PHONE

888-539-3574

WEBSITE

View website
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Jewelry

REVIEWS

3.0
out of 5.0
3.0/5.0
3.2/5.0
3.0/5.0
3.2/5.0
2.9/5.0
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Jo
Wedding:
7/12/2014
0.0/5.0
This place is a scam. They lie, they manipulate and they sell poor quality products. BEWARE!
This place is a scam. They lie, they manipulate and they sell poor quality products. BEWARE!
This place is a scam. They lie, they manipulate and they sell poor quality products. BEWARE! Read less
Services Used: Jewelry
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Loretta
Wedding:
3/30/2013
0.5/5.0
We purchased a wedding ring from The Jewelry Exchange and found out it had previously been purchased and sized. The ring broke and they attempted to repair 4 times. After the 4th time they decided we could have store credit. After all the going back and forth, we requested our money back and they would not return it. If you want used jewelry then this is the place to go. Their store is a "FRAUD". I did not want a used wedding ring and if I had not had the store clerk check the inventory we would not have known the story of the ring. Buyer Beware.....THEY WILL RIP YOU OFF AND NOT BLINK AND EYE! CHEAP USED JEWELRY for a wedding ring.
We purchased a wedding ring from The Jewelry Exchange and found out it had previously been purchased and sized. The ring Read more...
We purchased a wedding ring from The Jewelry Exchange and found out it had previously been purchased and sized. The ring broke and they attempted to repair 4 times. After the 4th time they decided we could have store credit. After all the going back and forth, we requested our money back and they would not return it. If you want used jewelry then this is the place to go. Their store is a "FRAUD". I did not want a used wedding ring and if I had not had the store clerk check the inventory we would not have known the story of the ring. Buyer Beware.....THEY WILL RIP YOU OFF AND NOT BLINK AND EYE! CHEAP USED JEWELRY for a wedding ring. Read less
Services Used: Jewelry
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Maryhelen
Wedding:
6/2/2012
5.0/5.0
My husband and I found a great deal on my diamond studded wedding band that went great with my beautiful engagement ring. We found the deal online and also ordered online and received the ring promptly after ordering. I highly suggest checking out their great deals! Thank you Jewelry Exchange of Tustin!
My husband and I found a great deal on my diamond studded wedding band that went great with my beautiful engagement ring. Read more...
My husband and I found a great deal on my diamond studded wedding band that went great with my beautiful engagement ring. We found the deal online and also ordered online and received the ring promptly after ordering. I highly suggest checking out their great deals! Thank you Jewelry Exchange of Tustin! Read less
Services Used: Jewelry
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Richard O
Wedding:
6/7/2011
1.3/5.0
Unfortunately, I did not read any reviews about this place before I went and made a purchase.
I went here on Labor Day to buy my wife a wedding band. When we entered we were greeted by a doorman/greeter very reminiscent of Walmart. I now realize it is becuase their quality is inferior to most other jewelry stores.
I asked to see 14K white gold wedding bands. The sales rep, who was not friendly or helpful, showed me the ring size and karat we were looking for which I then purchased. She had told me no less than 3 times that the ring was 14K. I beleived her because before I went shopping I priced these rings online with other retailers and they were all around the same price range for the same gram weight. The one I purchased was actually more expensive than Kay, Zales and Robbins Bros.
When we got into the car my wife looked at the receipt and noticed that we had walked away with a 10K ring instead of a 14K ring which the sales rep had told us.
Either the sales rep had deliberately lied to us or they have the most expensive 10K rings the world. Yes, I should have looked at the receipt before I signed it so I take full responsibility for my actions.
However, in hindsight I do remember that the sales rep had mentioned to me that they only offer exhanges and no refunds (keep in mind all other jewelers offer full money back guarantees) after each time she said the ring was 14K.
Unfortunately, I did not read any reviews about this place before I went and made a purchase.
I went here on Labor Read more...
Unfortunately, I did not read any reviews about this place before I went and made a purchase.
I went here on Labor Day to buy my wife a wedding band. When we entered we were greeted by a doorman/greeter very reminiscent of Walmart. I now realize it is becuase their quality is inferior to most other jewelry stores.
I asked to see 14K white gold wedding bands. The sales rep, who was not friendly or helpful, showed me the ring size and karat we were looking for which I then purchased. She had told me no less than 3 times that the ring was 14K. I beleived her because before I went shopping I priced these rings online with other retailers and they were all around the same price range for the same gram weight. The one I purchased was actually more expensive than Kay, Zales and Robbins Bros.
When we got into the car my wife looked at the receipt and noticed that we had walked away with a 10K ring instead of a 14K ring which the sales rep had told us.
Either the sales rep had deliberately lied to us or they have the most expensive 10K rings the world. Yes, I should have looked at the receipt before I signed it so I take full responsibility for my actions.
However, in hindsight I do remember that the sales rep had mentioned to me that they only offer exhanges and no refunds (keep in mind all other jewelers offer full money back guarantees) after each time she said the ring was 14K. Read less
Services Used: Jewelry
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Becky W
Wedding:
9/27/2008
3.6/5.0
They are very inexpensive but you get what you pay for.
They are very inexpensive but you get what you pay for.
They are very inexpensive but you get what you pay for. Read less
Services Used: Jewelry
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gokidfears
Wedding:
5/17/2008
5.0/5.0
inexpensive, beautiful rings! and they clean no charge if you buy there!
inexpensive, beautiful rings! and they clean no charge if you buy there!
inexpensive, beautiful rings! and they clean no charge if you buy there! Read less
Services Used: Jewelry
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Stacey
Wedding:
10/20/2007
5.0/5.0
Great service and they will work with you until you are happy. My ring is exactly what I wanted and that means out of the norm. There is no ring out there like mine. If you want a unique ring and not one that is advertised in all the magazines (and then likely you'd see on someone else's finger!) I'd recommend going here.
Great service and they will work with you until you are happy. My ring is exactly what I wanted and that means out of the Read more...
Great service and they will work with you until you are happy. My ring is exactly what I wanted and that means out of the norm. There is no ring out there like mine. If you want a unique ring and not one that is advertised in all the magazines (and then likely you'd see on someone else's finger!) I'd recommend going here. Read less
Services Used: Jewelry
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Caryn
Wedding:
11/25/2005
3.1/5.0
the jewelry factory has a location in Bethesda Maryland, which is where we made our purchases. we chose it because of their great prices. the store layout is just okay... it could stand some updating. We had some bumps in the road early on when they sold my engagement ring to someone else after it was set with the diamond. They were able to special order another that was pretty similar, but equally as nice. Pretty upsetting at first, but from then on, they made it a point to treat us with great service with the purchase of our bands.
the jewelry factory has a location in Bethesda Maryland, which is where we made our purchases. we chose it because of Read more...
the jewelry factory has a location in Bethesda Maryland, which is where we made our purchases. we chose it because of their great prices. the store layout is just okay... it could stand some updating. We had some bumps in the road early on when they sold my engagement ring to someone else after it was set with the diamond. They were able to special order another that was pretty similar, but equally as nice. Pretty upsetting at first, but from then on, they made it a point to treat us with great service with the purchase of our bands. Read less
Services Used: Jewelry
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