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The Jewelry Exchange - Villa Park

Villa Park, Il , IL

LOCATION

Villa Park, IL, IL US
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Jewelry

REVIEWS

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2.9/5.0
2.6/5.0
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Fabulous! amazing! We came in unsure about buying and just thought we would window shop for a day or two before making any purchase. Rebecca changed all. that!! I don't know if they pay her millions but she acts like it. She loves her job and it shows. She treated us like we were there to spend millions!! She was.so patient and really listened. She gave us great advice on how to get something beautiful that I will truly want to wear forever. Even when she was interrupted or was filling out the papers she was still focused on us, she truly made the experience unlike anything we have seen in the customer service industry in awhile! We left there under budget, over what we expected to get for the price, and happier then words can express! lovely place! A+++ service I can't wait to go back for my earrings next!
Fabulous! amazing! We came in unsure about buying and just thought we would window shop for a day or two before making any Read more...
Fabulous! amazing! We came in unsure about buying and just thought we would window shop for a day or two before making any purchase. Rebecca changed all. that!! I don't know if they pay her millions but she acts like it. She loves her job and it shows. She treated us like we were there to spend millions!! She was.so patient and really listened. She gave us great advice on how to get something beautiful that I will truly want to wear forever. Even when she was interrupted or was filling out the papers she was still focused on us, she truly made the experience unlike anything we have seen in the customer service industry in awhile! We left there under budget, over what we expected to get for the price, and happier then words can express! lovely place! A+++ service I can't wait to go back for my earrings next! Read less
Services Used: Jewelry
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alicia f.
Wedding:
10/1/2010
1.1/5.0
I had previously had a pair of diamond earrings purchased from here that were beautiful, so I thought why not go back there in May 2010 to have my engagement ring sized. I took it there because they do the work right on the spot. Unfortunately because of the diamonds on the band, they couldn't re-size it...Next option? Have it re-set. I pick out a very pretty and well priced channel set setting. They pulled the center stone out of my ring while I was still there so I could inspect it, (everything was fine) and sent me home with the original setting, sans the diamond. I was told it would be ready the next day.

I went back the next day to pick it up and it looked good. Maybe I was a little too excited to have it back, but I didn't notice until I got home that it was set more like a princess cut...which it's not. It's a cushion cut. Ok, so I was a little disappointed...I didn't necessarily want a "princess cut", but it still looks nice. I think I can deal with it. I also started to notice that one of the prongs didn't lay flat on the stone and it kept snagging things.

So a few months pass and I go back to get a wedding band because I had a gift card. I happened to mention to the sales lady that the setting on my engagement band wasn't exactly what I was expecting--that one of the prongs kept snagging clothes and if you run your finger over it, you could feel that it isn't flush to the stone like the others. She basically told me there wasn't anything she could do about it and to deal with it. I should have known something was up.

So I was just at another local jeweler and he asked if I wanted my ring cleaned, which of course I did! He pulled out his loop to look at it and informed me that the center stone was chipped. Weird...when I looked at it before I had it re-set there wasn't anything wrong with it. He pointed out that the chip was caused by having it re-set, and it is in fact, in the same spot where the prong doesn't lay flat. He also informed me that this isn't a chip that would happen from bumping it, and said again, it happened when it was re-set. He also told me that in order to get rid of the chip, the ring would need to be re-cut--taking it from a 9 point to a 8 point (if they could even do that)--de-valuing it tremendously.

When I left that jeweler, I immediately called Jewelry Exchange. I spoke with Jean who informed me that since I had it re-set "some time ago" (the last time I checked, 7.5 months really isn't "some time ago"), there wasn't anything they could do about it, the chip wasn't their fault, and the jeweler is supposed to tell them if something happens when they are working on jewelry. Needless to say, I am not a happy camper. I let Jean know that if we aren't able to get this resolved (especially since the stone is now de-valued), I would be contacting an attorney, and she told me to call back tomorrow and speak with Cathy the manager. We'll see what happens tomorrow, but for now I think everyone should stay away from that place.
I had previously had a pair of diamond earrings purchased from here that were beautiful, so I thought why not go back Read more...
I had previously had a pair of diamond earrings purchased from here that were beautiful, so I thought why not go back there in May 2010 to have my engagement ring sized. I took it there because they do the work right on the spot. Unfortunately because of the diamonds on the band, they couldn't re-size it...Next option? Have it re-set. I pick out a very pretty and well priced channel set setting. They pulled the center stone out of my ring while I was still there so I could inspect it, (everything was fine) and sent me home with the original setting, sans the diamond. I was told it would be ready the next day.

I went back the next day to pick it up and it looked good. Maybe I was a little too excited to have it back, but I didn't notice until I got home that it was set more like a princess cut...which it's not. It's a cushion cut. Ok, so I was a little disappointed...I didn't necessarily want a "princess cut", but it still looks nice. I think I can deal with it. I also started to notice that one of the prongs didn't lay flat on the stone and it kept snagging things.

So a few months pass and I go back to get a wedding band because I had a gift card. I happened to mention to the sales lady that the setting on my engagement band wasn't exactly what I was expecting--that one of the prongs kept snagging clothes and if you run your finger over it, you could feel that it isn't flush to the stone like the others. She basically told me there wasn't anything she could do about it and to deal with it. I should have known something was up.

So I was just at another local jeweler and he asked if I wanted my ring cleaned, which of course I did! He pulled out his loop to look at it and informed me that the center stone was chipped. Weird...when I looked at it before I had it re-set there wasn't anything wrong with it. He pointed out that the chip was caused by having it re-set, and it is in fact, in the same spot where the prong doesn't lay flat. He also informed me that this isn't a chip that would happen from bumping it, and said again, it happened when it was re-set. He also told me that in order to get rid of the chip, the ring would need to be re-cut--taking it from a 9 point to a 8 point (if they could even do that)--de-valuing it tremendously.

When I left that jeweler, I immediately called Jewelry Exchange. I spoke with Jean who informed me that since I had it re-set "some time ago" (the last time I checked, 7.5 months really isn't "some time ago"), there wasn't anything they could do about it, the chip wasn't their fault, and the jeweler is supposed to tell them if something happens when they are working on jewelry. Needless to say, I am not a happy camper. I let Jean know that if we aren't able to get this resolved (especially since the stone is now de-valued), I would be contacting an attorney, and she told me to call back tomorrow and speak with Cathy the manager. We'll see what happens tomorrow, but for now I think everyone should stay away from that place. Read less
Services Used: Jewelry
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Hibeebee
Wedding:
8/17/2008
1.0/5.0
They sent us the wrong rings, and then never sent the correct rings in time for the wedding. It was a nightmare.
They sent us the wrong rings, and then never sent the correct rings in time for the wedding. It was a nightmare.
They sent us the wrong rings, and then never sent the correct rings in time for the wedding. It was a nightmare. Read less
Services Used: Jewelry
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Lindsay
Wedding:
7/12/2008
5.0/5.0
My rings were absolutely beautiful...my fiance/husband was able to pick them both out all on his own with their assistance!
My rings were absolutely beautiful...my fiance/husband was able to pick them both out all on his own with their Read more...
My rings were absolutely beautiful...my fiance/husband was able to pick them both out all on his own with their assistance! Read less
Services Used: Jewelry
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auntjenmc
Wedding:
4/22/2007
3.1/5.0
The jewelry store was alright but there weren't enough people working when we were there.
The jewelry store was alright but there weren't enough people working when we were there.
The jewelry store was alright but there weren't enough people working when we were there. Read less
Services Used: Jewelry
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