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THE MITTEN BUILDING

Redlands , CA
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CONTACT US

LOCATION

345 N. 5th Street
Redlands, CA US 92374 (map)

PHONE

909-793-1294

WEBSITE

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Wedding Venue

REVIEWS

4.4
out of 5.0
4.3/5.0
4.3/5.0
4.3/5.0
4.4/5.0
4.6/5.0
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Kelly
Wedding:
6/1/2014
5.0/5.0
From the minute we saw the Mitten Building, my (now) husband and I knew it was "the one." We explored several venues all throughout Southern California on all ends of the price spectrum. The Mitten was much more affordable than many others and had the exact vibe we wanted. I fell in love with the exposed brick building when we pulled up and the flowers were blooming and it looked gorgeous. I was nearly speechless when we walked in and immediately penciled in our preferred date. We wanted something indoors but with character and this was it. The tri-level building was a perfect setup with the bar downstairs, reception on the ground floor and the ceremony turned dance floor upstairs. We opted to play up the local history of Redlands and incorporate citrus packing into our theme. The colors were charcoal gray and bright yellow with pops of orange. We used small wooden boxes DIYed to look like small citrus packing crates as centerpieces and old postcards and photos from Redlands as décor. The whole theme came together beautifully in the Mitten Building.

From day one the staff at the Mitten Building were 100% on board and extremely attentive. We first met with Victoria who was bubbly and sweet. Jeff was our main point of contact via email for months leading up to the big day. When we popped in for walk-throughs, Josh was helpful and gave us tons of information. Jami was always helpful during communications and it was a piece of cake working with her as our in-house florist as well. I cannot say enough good things about the entire Mitten staff and building. It's such a family vibe and everyone works so well together. They take impeccable notes and cover every single detail
From the minute we saw the Mitten Building, my (now) husband and I knew it was "the one." We explored several venues all Read more...
From the minute we saw the Mitten Building, my (now) husband and I knew it was "the one." We explored several venues all throughout Southern California on all ends of the price spectrum. The Mitten was much more affordable than many others and had the exact vibe we wanted. I fell in love with the exposed brick building when we pulled up and the flowers were blooming and it looked gorgeous. I was nearly speechless when we walked in and immediately penciled in our preferred date. We wanted something indoors but with character and this was it. The tri-level building was a perfect setup with the bar downstairs, reception on the ground floor and the ceremony turned dance floor upstairs. We opted to play up the local history of Redlands and incorporate citrus packing into our theme. The colors were charcoal gray and bright yellow with pops of orange. We used small wooden boxes DIYed to look like small citrus packing crates as centerpieces and old postcards and photos from Redlands as décor. The whole theme came together beautifully in the Mitten Building.

From day one the staff at the Mitten Building were 100% on board and extremely attentive. We first met with Victoria who was bubbly and sweet. Jeff was our main point of contact via email for months leading up to the big day. When we popped in for walk-throughs, Josh was helpful and gave us tons of information. Jami was always helpful during communications and it was a piece of cake working with her as our in-house florist as well. I cannot say enough good things about the entire Mitten staff and building. It's such a family vibe and everyone works so well together. They take impeccable notes and cover every single detail Read less
Services Used: Wedding Venue
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Kenna
Wedding:
5/17/2014
5.0/5.0
i just got married here two weekends ago, and it was amazing.
it's a bit expensive, but it's definitely worth every penny. i was so unorganized and they were on top of everything. i don't know what i would have done without victoria and jeff reminding me of little things i forgot.
the building is gorgeous, the staff is amazing. it's definitely not your ordinary quincenera hall, that's for sure.
i just got married here two weekends ago, and it was amazing.
it's a bit expensive, but it's definitely worth every Read more...
i just got married here two weekends ago, and it was amazing.
it's a bit expensive, but it's definitely worth every penny. i was so unorganized and they were on top of everything. i don't know what i would have done without victoria and jeff reminding me of little things i forgot.
the building is gorgeous, the staff is amazing. it's definitely not your ordinary quincenera hall, that's for sure. Read less
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lizzyp1970
Wedding:
5/3/2014
5.0/5.0
The Mitten Building was not only Beautiful after set up but Jamie and the rest of the team were always very helpful and informative. Everyone loved the Venue very rustic and elegant and intimate all rolled into one.
What can I say about the Bar area oh my it was great the bartenders kept the drinks flowing and guest happy.
The Mitten Building was not only Beautiful after set up but Jamie and the rest of the team were always very helpful and Read more...
The Mitten Building was not only Beautiful after set up but Jamie and the rest of the team were always very helpful and informative. Everyone loved the Venue very rustic and elegant and intimate all rolled into one.
What can I say about the Bar area oh my it was great the bartenders kept the drinks flowing and guest happy. Read less
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Rachel
Wedding:
7/6/2013
2.3/5.0
Before my wedding, people at the Mitten Building were very nice and helpful. Since we had a sit down dinner, they asked that we provide them with a seating chart and 2 sets of place cards, one for the tables and another to be set up at a side table to allow guests to see their assigned table. We provided this information a week before and sat down with them to go over details.

On the wedding day, none of this was set up correctly. My groom, bridesmaid and I were running around fixing the tables and setting up the place cards because they were still left in the plastic bag that we gave them. They even placed my husband and I at a guest table. They did not take ownership of the mistake and the owner refused to come out to talk with me. Instead, the girl in charge followed me around as my husband & I were rearranging the tables. The staff equally stood around dumbfounded.

Ironically, this was the only vendor we had complete trust in before the wedding and they completely let us down.
Before my wedding, people at the Mitten Building were very nice and helpful. Since we had a sit down dinner, they asked Read more...
Before my wedding, people at the Mitten Building were very nice and helpful. Since we had a sit down dinner, they asked that we provide them with a seating chart and 2 sets of place cards, one for the tables and another to be set up at a side table to allow guests to see their assigned table. We provided this information a week before and sat down with them to go over details.

On the wedding day, none of this was set up correctly. My groom, bridesmaid and I were running around fixing the tables and setting up the place cards because they were still left in the plastic bag that we gave them. They even placed my husband and I at a guest table. They did not take ownership of the mistake and the owner refused to come out to talk with me. Instead, the girl in charge followed me around as my husband & I were rearranging the tables. The staff equally stood around dumbfounded.

Ironically, this was the only vendor we had complete trust in before the wedding and they completely let us down. Read less
Services Used: Wedding Venue
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Bethany
Wedding:
3/23/2013
5.0/5.0
We just had our wedding there this past weekend and the Mitten Building was wonderful! The staff was polite and kind. They responded quickly to emails and the staff worked quick and the reception looked great. We also had Jami do our flowers! They were amaze! I loved my bouqet and the center pieces. She does great work.
We just had our wedding there this past weekend and the Mitten Building was wonderful! The staff was polite and kind. They Read more...
We just had our wedding there this past weekend and the Mitten Building was wonderful! The staff was polite and kind. They responded quickly to emails and the staff worked quick and the reception looked great. We also had Jami do our flowers! They were amaze! I loved my bouqet and the center pieces. She does great work. Read less
Services Used: Wedding Venue
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Christina
Wedding:
3/21/2013
4.3/5.0
The Mitten Building allowed us to have a beautiful wedding. It fit us so well. With uplighting, we achieved such a warm and romantic feel with the exposed brick walls and all the candlelight.

Leading up to the event, I was very grateful to their helpfulness and quick responses to all my emailed questions. They were very accommodating overall. It does seem a bit disorganized the day of - I was to walk through the office upon arrival - at my scheduled time, I walked into a family of about 6 people apparently mid-meeting or something and saw only one staff member once to bring us girls water. The staff who worked our event and broke down were all very helpful and seemed great, though.

If booking their Main Room as we did, the ceremony and reception spaces open up to one another (ceremony up the stairs after walking through the reception room). The time my husband and I were most look forward to was about 45 minutes before the doors opened we wanted to have time for him (a photographer) to shoot bridal portraits of me upstairs. My one biggest disappointment is that I specifically asked that the doors remained close to guests until 6pm for our 6:30pm start time. I assumed that meant guests wouldn't be allowed inside until then. Unfortunately, they got in and we were robbed of this most special time and also of my opportunity to see both spaces fully set up before they were disturbed.
The Mitten Building allowed us to have a beautiful wedding. It fit us so well. With uplighting, we achieved such a warm Read more...
The Mitten Building allowed us to have a beautiful wedding. It fit us so well. With uplighting, we achieved such a warm and romantic feel with the exposed brick walls and all the candlelight.

Leading up to the event, I was very grateful to their helpfulness and quick responses to all my emailed questions. They were very accommodating overall. It does seem a bit disorganized the day of - I was to walk through the office upon arrival - at my scheduled time, I walked into a family of about 6 people apparently mid-meeting or something and saw only one staff member once to bring us girls water. The staff who worked our event and broke down were all very helpful and seemed great, though.

If booking their Main Room as we did, the ceremony and reception spaces open up to one another (ceremony up the stairs after walking through the reception room). The time my husband and I were most look forward to was about 45 minutes before the doors opened we wanted to have time for him (a photographer) to shoot bridal portraits of me upstairs. My one biggest disappointment is that I specifically asked that the doors remained close to guests until 6pm for our 6:30pm start time. I assumed that meant guests wouldn't be allowed inside until then. Unfortunately, they got in and we were robbed of this most special time and also of my opportunity to see both spaces fully set up before they were disturbed. Read less
Services Used: Wedding Venue
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Marcy & Doug
Wedding:
2/18/2013
5.0/5.0
I had my wedding ceremony and reception at the Mitten Building on February 18th. I absolutely love this venue. It's both rustic and elegant---absolutely beautiful! The staff was very friendly and accommodating. They even helped set up our centerpieces and favors. The decor they provided was absolutely stunning as well. Most everything we needed rental-wise was provided as part of the package deal they do too. I would recommended this venue to anybody! Exceeded my expectations!
I had my wedding ceremony and reception at the Mitten Building on February 18th. I absolutely love this venue. It's both Read more...
I had my wedding ceremony and reception at the Mitten Building on February 18th. I absolutely love this venue. It's both rustic and elegant---absolutely beautiful! The staff was very friendly and accommodating. They even helped set up our centerpieces and favors. The decor they provided was absolutely stunning as well. Most everything we needed rental-wise was provided as part of the package deal they do too. I would recommended this venue to anybody! Exceeded my expectations! Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
11/1/2012
4.6/5.0
My husband and I feel very lucky to have found The Mitten Building as the venue for our wedding. The exposed beams and brick was just what we were hoping for as we searched for an indoor location, and the openess of the venue was great. You can get married and have your reception in one building, which was a huge plus because we had a lot of out-of-town guests. The service was great - they were very patient and willing to help in whatever way I needed on the day of the wedding and every day leading up to it.
My husband and I feel very lucky to have found The Mitten Building as the venue for our wedding. The exposed beams and Read more...
My husband and I feel very lucky to have found The Mitten Building as the venue for our wedding. The exposed beams and brick was just what we were hoping for as we searched for an indoor location, and the openess of the venue was great. You can get married and have your reception in one building, which was a huge plus because we had a lot of out-of-town guests. The service was great - they were very patient and willing to help in whatever way I needed on the day of the wedding and every day leading up to it. Read less
Services Used: Wedding Venue
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Ashley
Wedding:
9/23/2012
4.7/5.0
This place had the charm we were looking for. So awesome!!!
This place had the charm we were looking for. So awesome!!!
This place had the charm we were looking for. So awesome!!! Read less
Services Used: Wedding Venue
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Kelly
Wedding:
8/18/2012
5.0/5.0
Great location, price and service!
Great location, price and service!
Great location, price and service! Read less
Services Used: Wedding Venue
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Lauren
Wedding:
5/27/2012
5.0/5.0
I LOVED my reception venue!! The Mitten Building is absolutely gorgoues! Working with them was great and they offer a lot of options to there brides. The only thing is they do not have a credit card machine.... Who doesnt have a credit card machine!?! This was a problem when trying to make our final payment as well as when our provided money on the bar ran out it became a cash bar but cash bars normally take credit cards... This one was truely cash cause they dont take cards!! LOL..... Other then that they were awesome! They have a great amount of space and you are able to take advantage of it all thats what i loved the most. A beautiful bar downstairs with the option of a pool table and tv's on for when the men get bored. The main level is beautiful. The top level i used for my DJ to over look the crowd and we put the photo booth and candy bar up there with some belly bar tables. It gave a unique layout to have an extra dance floor. Everything flowed great because its such a spacious venue. It was a great value as well. One happy bride!!

-Thank you again Mitten Building!!
Mr. & Mrs. Aitken
I LOVED my reception venue!! The Mitten Building is absolutely gorgoues! Working with them was great and they offer a lot Read more...
I LOVED my reception venue!! The Mitten Building is absolutely gorgoues! Working with them was great and they offer a lot of options to there brides. The only thing is they do not have a credit card machine.... Who doesnt have a credit card machine!?! This was a problem when trying to make our final payment as well as when our provided money on the bar ran out it became a cash bar but cash bars normally take credit cards... This one was truely cash cause they dont take cards!! LOL..... Other then that they were awesome! They have a great amount of space and you are able to take advantage of it all thats what i loved the most. A beautiful bar downstairs with the option of a pool table and tv's on for when the men get bored. The main level is beautiful. The top level i used for my DJ to over look the crowd and we put the photo booth and candy bar up there with some belly bar tables. It gave a unique layout to have an extra dance floor. Everything flowed great because its such a spacious venue. It was a great value as well. One happy bride!!

-Thank you again Mitten Building!!
Mr. & Mrs. Aitken Read less
Services Used: Wedding Venue
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adsingleton2
Wedding:
11/12/2011
5.0/5.0
The Mitten Building staff was amazing. Couldn't ask for better. They are helpful, afforable, and so sweet. The venue is beautiful. I am so glad I had my wedding there!
The Mitten Building staff was amazing. Couldn't ask for better. They are helpful, afforable, and so sweet. The venue is Read more...
The Mitten Building staff was amazing. Couldn't ask for better. They are helpful, afforable, and so sweet. The venue is beautiful. I am so glad I had my wedding there! Read less
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Ashlymassie
Wedding:
7/30/2011
5.0/5.0
Absolutely perfect !!! I can't complain about anything.staff was helpful answered all my questions and very reasonably priced! They helped make the day perfect!!!
Absolutely perfect !!! I can't complain about anything.staff was helpful answered all my questions and very reasonably Read more...
Absolutely perfect !!! I can't complain about anything.staff was helpful answered all my questions and very reasonably priced! They helped make the day perfect!!! Read less
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Heidi
Wedding:
7/23/2011
5.0/5.0
i HIGHLY recommend the Mitten Building. They are prompt professional and worked with all of our needs in a timely and responsive manner. We received our damage deposit while we were away on our honeymoon which I was impressed with. They keep their costs low which worked out for us in this economy. We loved the Mitten Building!
i HIGHLY recommend the Mitten Building. They are prompt professional and worked with all of our needs in a timely and Read more...
i HIGHLY recommend the Mitten Building. They are prompt professional and worked with all of our needs in a timely and responsive manner. We received our damage deposit while we were away on our honeymoon which I was impressed with. They keep their costs low which worked out for us in this economy. We loved the Mitten Building! Read less
Services Used: Wedding Venue
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Melanie
Wedding:
4/16/2011
4.8/5.0
We got married at the Mitten Building on April 16th and it was perfect! We were looking for a place to get married that had character and history and The Mitten Building was just that!
There were a few things forgotten on the day of our wedding that I honestly didn't notice until the pictures. There was supposed to be Hurricane vases with large candles in them down the aisle and they were NOT there. They were also supposed to cover the window behind our "alter" and they did not. This wasn't too big of a problem because we had a morning wedding and the sun wasn't beaming in.
We catered our food from The Farm and everyone enjoyed the food. The bathrooms were dainty and clean and the service was great!
I highly recommended the Mitten Building to anyone wanting a beautiful non "cookie-cutter" wedding!
We got married at the Mitten Building on April 16th and it was perfect! We were looking for a place to get married that Read more...
We got married at the Mitten Building on April 16th and it was perfect! We were looking for a place to get married that had character and history and The Mitten Building was just that!
There were a few things forgotten on the day of our wedding that I honestly didn't notice until the pictures. There was supposed to be Hurricane vases with large candles in them down the aisle and they were NOT there. They were also supposed to cover the window behind our "alter" and they did not. This wasn't too big of a problem because we had a morning wedding and the sun wasn't beaming in.
We catered our food from The Farm and everyone enjoyed the food. The bathrooms were dainty and clean and the service was great!
I highly recommended the Mitten Building to anyone wanting a beautiful non "cookie-cutter" wedding! Read less
Services Used: Wedding Venue
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Kristina
Wedding:
3/20/2011
4.4/5.0
My husband and I were married March 20, 2011. We heard about the Mitten Building from a family friend and decided to visit it. This was the only venue we visited and as soon as we saw it we knew it would be perfect and would meet all of our needs. We booked our wedding about a year in advance and received $500 off for booking during non peak wedding season. All of the employees at The Mitten Building were all very responsive with phone calls and emails, and would double check on issues they were not sure of to insure our day was everything we wanted it to be. The Mitten Building has several vendors that they do business with on a regular basis. We ordered our flowers through Jami at the Mitten Building, and they were at a reasonable cost and beautiful (about $700 for bridal party, and family corsages and boutineers). We got our cake from Michelle's Bakery which is local in Redlands, and we catered with the Farm Artisan which is also local. Both vendors were very easy to work with and ourselves and our guests were very pleased with the food. The Mitten Building was willing to work with us because we brought in several pieces of our own decor (they set up the tables, reception and ceremony areas, but at the end of the night we were responsible for taking the decor down and putting it away). On the day we had a wedding coordinator provided by the site for the ceremony. Overall they were very easy to work with and communicate with. We went in a couple times to book, set up flowers and final reception details and each time we were catered to and they overall met our wants and needs. This is a family owned venue and overall gave us a family feel during the whole planning process (very stress free). We had about 125 guests and paid $725 for ceremony and $3500 for reception. We had a cash bar, which was nice because they recently renovated their bottom floor into a vintage looking bar (which was a nice place for guests to mingle). We were given some discounts for booking our date in advance and nonpeak season, discount on flowers for being flexible with Jami's schedule for planning, and we were comped our dance floor ($500). Overall my husband and I were very pleased with our wedding at The Mitten Building and our whole planning process before.
My husband and I were married March 20, 2011. We heard about the Mitten Building from a family friend and decided to visit Read more...
My husband and I were married March 20, 2011. We heard about the Mitten Building from a family friend and decided to visit it. This was the only venue we visited and as soon as we saw it we knew it would be perfect and would meet all of our needs. We booked our wedding about a year in advance and received $500 off for booking during non peak wedding season. All of the employees at The Mitten Building were all very responsive with phone calls and emails, and would double check on issues they were not sure of to insure our day was everything we wanted it to be. The Mitten Building has several vendors that they do business with on a regular basis. We ordered our flowers through Jami at the Mitten Building, and they were at a reasonable cost and beautiful (about $700 for bridal party, and family corsages and boutineers). We got our cake from Michelle's Bakery which is local in Redlands, and we catered with the Farm Artisan which is also local. Both vendors were very easy to work with and ourselves and our guests were very pleased with the food. The Mitten Building was willing to work with us because we brought in several pieces of our own decor (they set up the tables, reception and ceremony areas, but at the end of the night we were responsible for taking the decor down and putting it away). On the day we had a wedding coordinator provided by the site for the ceremony. Overall they were very easy to work with and communicate with. We went in a couple times to book, set up flowers and final reception details and each time we were catered to and they overall met our wants and needs. This is a family owned venue and overall gave us a family feel during the whole planning process (very stress free). We had about 125 guests and paid $725 for ceremony and $3500 for reception. We had a cash bar, which was nice because they recently renovated their bottom floor into a vintage looking bar (which was a nice place for guests to mingle). We were given some discounts for booking our date in advance and nonpeak season, discount on flowers for being flexible with Jami's schedule for planning, and we were comped our dance floor ($500). Overall my husband and I were very pleased with our wedding at The Mitten Building and our whole planning process before. Read less
Services Used: Wedding Venue
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Andonia
Wedding:
3/19/2011
4.6/5.0
I just got married at the Mitten Building in March, and it was wonderful! The venue, the staff, everything worked out perfectly. Everyone who works there is so nice, flexible and willing to work with you to make sure you have the event you want. Jami also did our flowers and they were affordable and absolutely beautiful!!
It is definitely more work to put together a wedding, at a venue like this, where you have to bring in separate vendors for everything (food, DJ, etc), but it allows you to really personalize and create the wedding you want. They have great recommendations for vendors that they work with on a regular basis, and everyone worked really well together, bringing everything together for our event.
I would definitely recommend having an event at the Mitten Building!
I just got married at the Mitten Building in March, and it was wonderful! The venue, the staff, everything worked out Read more...
I just got married at the Mitten Building in March, and it was wonderful! The venue, the staff, everything worked out perfectly. Everyone who works there is so nice, flexible and willing to work with you to make sure you have the event you want. Jami also did our flowers and they were affordable and absolutely beautiful!!
It is definitely more work to put together a wedding, at a venue like this, where you have to bring in separate vendors for everything (food, DJ, etc), but it allows you to really personalize and create the wedding you want. They have great recommendations for vendors that they work with on a regular basis, and everyone worked really well together, bringing everything together for our event.
I would definitely recommend having an event at the Mitten Building! Read less
Services Used: Wedding Venue
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Janelle
Wedding:
1/15/2011
1.0/5.0
My groom and I are looking for a wedding location and we are open to most anything since the Wedding will be in Spring of 2012. I emailed the Mitten Building asking specific questions on the items we would prefer but are flexible on. I received the automated email stating the request had been sent. The next day I was emailed directly from the Mitten Building but not from anyone specific. It appeared that they dropped my name in a template and just sent generic information. Not only did it NOT answer my questions but the email was not signed or stamped by anyone specific. It further told me to call if I needed more information. Without a name or any personalization, how the heck was I suppose to get what I needed? It just seemed to me, without even experiencing anything but the face value, that they have no warm and fuzzies and treat you like a run of the mill client.
We prefer a more quaint, personal experience. Not to be treated like were just the next Wedding on their list, comparable to a cattle call. I'm sure we'll find what we are looking for, which are not high expectations, somewhere else!
My groom and I are looking for a wedding location and we are open to most anything since the Wedding will be in Spring of Read more...
My groom and I are looking for a wedding location and we are open to most anything since the Wedding will be in Spring of 2012. I emailed the Mitten Building asking specific questions on the items we would prefer but are flexible on. I received the automated email stating the request had been sent. The next day I was emailed directly from the Mitten Building but not from anyone specific. It appeared that they dropped my name in a template and just sent generic information. Not only did it NOT answer my questions but the email was not signed or stamped by anyone specific. It further told me to call if I needed more information. Without a name or any personalization, how the heck was I suppose to get what I needed? It just seemed to me, without even experiencing anything but the face value, that they have no warm and fuzzies and treat you like a run of the mill client.
We prefer a more quaint, personal experience. Not to be treated like were just the next Wedding on their list, comparable to a cattle call. I'm sure we'll find what we are looking for, which are not high expectations, somewhere else! Read less
Services Used: Wedding Venue
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Corinne
Wedding:
12/12/2010
4.9/5.0
We were very happy with the mitten building! They were so nice and wonderful to work with. They did a beautiful job on setting up the place and answered all our questions by calling us back! (we had some trouble with other vendors returning calls). Overall it was an amazing experience and the place is stunning! I will certainly be recommending them to friends and family!
We were very happy with the mitten building! They were so nice and wonderful to work with. They did a beautiful job on Read more...
We were very happy with the mitten building! They were so nice and wonderful to work with. They did a beautiful job on setting up the place and answered all our questions by calling us back! (we had some trouble with other vendors returning calls). Overall it was an amazing experience and the place is stunning! I will certainly be recommending them to friends and family! Read less
Services Used: Wedding Venue
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tonksceratops
Wedding:
12/4/2010
1.4/5.0
My fiance and I were looking at Mitten building as a reception venue for our wedding. The inside is beautiful.
However, the business itself is completely unprofessional.

We stopped by one day and picked up some information and to take a quick look at the place. After seeing it, we decided that it was worth taking a second look at, even though the prices seemed pretty high and there were quite a few extra fees ($13 dollars for a bottle of Martinelli's apple cider? really?). We had read reviews on the Knot and other sites that indicated that they were willing to negotiate the price, so we called and left a message asking them to call back to make an appointment.

Then we waited...
and waited...
And finally got a call back 3 WEEKS later, after having left two more messages. We explained to them that we'd like to meet with them the upcoming weekend as we would like to book our venues by the end of the year, and this was our only free weekend (since they had waited three weeks to call and make the appointment). They told us they were very busy, but could squeeze us in with Jeff. At this point, we were excited. We were even willing to pay the exorbitant prices if they were non-negotiable, but weren't going to settle for the ridiculous fees if we didn't have to. We had every intention of booking our date by the end of the meeting.

We met at the building and waited in the office until Jeff eventually came out to meet us. We began by telling him that we really liked the building, but our only issue was the price point. We asked if the prices were negotiable he said it's possible, so we asked what was feasible and when. He said that if we booked before the end of Dec he could offer a $250 discount off the $4000 venue fee. He also remarked that since we were booking in advance, he couldn't justify giving us a discount more than that. He also told us that our date of April was during his "most popular seasons of Winter/Spring". We asked what months were less popular, and he replied "January and February", so we might be able to get a discount then (wait, isn't that winter?). When asking what kind of discount we could get for booking in January or February, he said that he couldn't really give us a discount. The backtracking was very confusing.

So I asked if some extras could be thrown into the price instead. Again, he replied yes, but couldn't give me any examples. I asked about the bartending sheet he had given us (admittedly, at this point I was getting very frustrated by his conflicting and confusing answers and was getting aggressive in my questioning). The bar must be supplied by the Mitten building and ranges from 6.50 to 9.50 per person, not including the actual drinks. I asked him why I was paying 650+ dollars for some plastic cups, ice, and a bartender that is costing him less than $200 for the evening. He told us that it included all corking fees and gratuity, and they don't nickle and dime people (wait, corking fees aren't nickle and diming?) However, the pricing sheet he had given us said that 16% gratuity was NOT included in the price. We ask him about this and he told us "We don't include that if you want to put a tip jar out, but most people don't because it's tacky." But, he had just finished telling us that gratuity was already included in the fees and couldn't explain why we now had to pay for it when he just said it was included!

At this point, we were very frustrated. My Fiance said "I'm very concerned here. We waited 3 weeks for you to call us after calling multiple times. Now we're having this meeting and you're not able to answer our questions and are giving us confusing and misleading information. If this is how you treat us before you have our business, what are you going to do after you get our money?".

Jeff replied "We're a family run business, we don't have a call center answering phone calls whenever you call, and we've been very busy lately. In addition, I'm very emotional right now, because a friend of the family just died and we're holding the memorial service today."

At this point, we're totally ready to say, ok, that's completely reasonable and we're sorry that you lost your friend, perhaps we can meet at another time to talk about pricing. So, we were STILL considering the building for our reception, until Jeff continued:
"I am losing my temper, you can take the quote and that's ok, or find somewhere else which is fine too, and I'm ending the meeting now."

That was a bit surprising to say the least and came off as very unprofessional. Stressful and emotional things happen in life but if you run a business, you should still behave in a professional manner. What happens if something happens right before a wedding? Is the venue still going to be able to competently hold the event? I certainly wouldn't trust Mitten after meeting with them. We left the building completely disappointed and frustrated.
My fiance and I were looking at Mitten building as a reception venue for our wedding. The inside is beautiful.
Read more...
My fiance and I were looking at Mitten building as a reception venue for our wedding. The inside is beautiful.
However, the business itself is completely unprofessional.

We stopped by one day and picked up some information and to take a quick look at the place. After seeing it, we decided that it was worth taking a second look at, even though the prices seemed pretty high and there were quite a few extra fees ($13 dollars for a bottle of Martinelli's apple cider? really?). We had read reviews on the Knot and other sites that indicated that they were willing to negotiate the price, so we called and left a message asking them to call back to make an appointment.

Then we waited...
and waited...
And finally got a call back 3 WEEKS later, after having left two more messages. We explained to them that we'd like to meet with them the upcoming weekend as we would like to book our venues by the end of the year, and this was our only free weekend (since they had waited three weeks to call and make the appointment). They told us they were very busy, but could squeeze us in with Jeff. At this point, we were excited. We were even willing to pay the exorbitant prices if they were non-negotiable, but weren't going to settle for the ridiculous fees if we didn't have to. We had every intention of booking our date by the end of the meeting.

We met at the building and waited in the office until Jeff eventually came out to meet us. We began by telling him that we really liked the building, but our only issue was the price point. We asked if the prices were negotiable he said it's possible, so we asked what was feasible and when. He said that if we booked before the end of Dec he could offer a $250 discount off the $4000 venue fee. He also remarked that since we were booking in advance, he couldn't justify giving us a discount more than that. He also told us that our date of April was during his "most popular seasons of Winter/Spring". We asked what months were less popular, and he replied "January and February", so we might be able to get a discount then (wait, isn't that winter?). When asking what kind of discount we could get for booking in January or February, he said that he couldn't really give us a discount. The backtracking was very confusing.

So I asked if some extras could be thrown into the price instead. Again, he replied yes, but couldn't give me any examples. I asked about the bartending sheet he had given us (admittedly, at this point I was getting very frustrated by his conflicting and confusing answers and was getting aggressive in my questioning). The bar must be supplied by the Mitten building and ranges from 6.50 to 9.50 per person, not including the actual drinks. I asked him why I was paying 650+ dollars for some plastic cups, ice, and a bartender that is costing him less than $200 for the evening. He told us that it included all corking fees and gratuity, and they don't nickle and dime people (wait, corking fees aren't nickle and diming?) However, the pricing sheet he had given us said that 16% gratuity was NOT included in the price. We ask him about this and he told us "We don't include that if you want to put a tip jar out, but most people don't because it's tacky." But, he had just finished telling us that gratuity was already included in the fees and couldn't explain why we now had to pay for it when he just said it was included!

At this point, we were very frustrated. My Fiance said "I'm very concerned here. We waited 3 weeks for you to call us after calling multiple times. Now we're having this meeting and you're not able to answer our questions and are giving us confusing and misleading information. If this is how you treat us before you have our business, what are you going to do after you get our money?".

Jeff replied "We're a family run business, we don't have a call center answering phone calls whenever you call, and we've been very busy lately. In addition, I'm very emotional right now, because a friend of the family just died and we're holding the memorial service today."

At this point, we're totally ready to say, ok, that's completely reasonable and we're sorry that you lost your friend, perhaps we can meet at another time to talk about pricing. So, we were STILL considering the building for our reception, until Jeff continued:
"I am losing my temper, you can take the quote and that's ok, or find somewhere else which is fine too, and I'm ending the meeting now."

That was a bit surprising to say the least and came off as very unprofessional. Stressful and emotional things happen in life but if you run a business, you should still behave in a professional manner. What happens if something happens right before a wedding? Is the venue still going to be able to competently hold the event? I certainly wouldn't trust Mitten after meeting with them. We left the building completely disappointed and frustrated. Read less
Services Used: Wedding Venue
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n3wakko
Wedding:
12/5/2009
4.9/5.0
Best value around for a beautiful wedding. Went the extra mile to make sure we were satisfied.
Best value around for a beautiful wedding. Went the extra mile to make sure we were satisfied.
Best value around for a beautiful wedding. Went the extra mile to make sure we were satisfied. Read less
Services Used: Wedding Venue
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HappyBride
Wedding:
11/28/2009
5.0/5.0
We had our reception at the Mitten Building and highly recommend their services. The building is very unique and if you want something with a bit more character than a hotel or country club this is your place. We used their preferred caterer and the food was excellent. Also, used the on-site florist who delivered bouquets on time and did beautiful work. Their bar service was great...we would stop by and ask how things were and they knew how much of everything we still had. We left our items (favors, guest book, table numbers, candy station etc.) at the building and they set up all our items and cleaned up as well. This is an invaluable service and often times you would need to hire a planner to do these things or have friends/family do it for you. To address some of the concerns stated by the other bride. The staff is stress free because they are professionals and their attitude helps to put couples at ease. I wouldn't want to work with people who seemed stressed out all the time. Also, my floor plan was slighty tweaked (the drink station moved) to accomodate my DJ's equipment which no one knew was changed except for me and which was done with good cause. Again was an excellent venue with great service.
We had our reception at the Mitten Building and highly recommend their services. The building is very unique and if you Read more...
We had our reception at the Mitten Building and highly recommend their services. The building is very unique and if you want something with a bit more character than a hotel or country club this is your place. We used their preferred caterer and the food was excellent. Also, used the on-site florist who delivered bouquets on time and did beautiful work. Their bar service was great...we would stop by and ask how things were and they knew how much of everything we still had. We left our items (favors, guest book, table numbers, candy station etc.) at the building and they set up all our items and cleaned up as well. This is an invaluable service and often times you would need to hire a planner to do these things or have friends/family do it for you. To address some of the concerns stated by the other bride. The staff is stress free because they are professionals and their attitude helps to put couples at ease. I wouldn't want to work with people who seemed stressed out all the time. Also, my floor plan was slighty tweaked (the drink station moved) to accomodate my DJ's equipment which no one knew was changed except for me and which was done with good cause. Again was an excellent venue with great service. Read less
Services Used: Wedding Venue
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Brittany
Wedding:
11/14/2009
5.0/5.0
We wanted to have our wedding in our hometown and the Mitten Building was the perfect venue for us. We had our ceremony and reception here and everything was an absolute dream- from the first meeting to walking down the aisle. It is family owned and the staff is extremely helpful in any aspect of the planning. This venue is unlike any other and was a perfect setting for our wedding.

We also used the florist at the Mitten Building, Flowers by Jami. She did an absolutely amazing job on our bouquets, centerpieces and all the other floral details. I gave her an inspiration picture and a few ideas I had and she went with it and made it her own- completely blew me away when I saw them...everything I was dreaming of and more!

I highly recommend both of these vendors to future brides!
We wanted to have our wedding in our hometown and the Mitten Building was the perfect venue for us. We had our ceremony Read more...
We wanted to have our wedding in our hometown and the Mitten Building was the perfect venue for us. We had our ceremony and reception here and everything was an absolute dream- from the first meeting to walking down the aisle. It is family owned and the staff is extremely helpful in any aspect of the planning. This venue is unlike any other and was a perfect setting for our wedding.

We also used the florist at the Mitten Building, Flowers by Jami. She did an absolutely amazing job on our bouquets, centerpieces and all the other floral details. I gave her an inspiration picture and a few ideas I had and she went with it and made it her own- completely blew me away when I saw them...everything I was dreaming of and more!

I highly recommend both of these vendors to future brides! Read less
Services Used: Flowers, Wedding Venue
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SweetSalz21
Wedding:
7/24/2009
4.8/5.0
We loved having our reception at the Mitten Building. I had no problem getting ahold of people there and they were always willing to help. They were flexible with last minute changes and let us in early to set up. The only reason I gave them a 4 for VfC is that it is so darn expensive! But for the atmosphere and the easy working conditions, it was definitely worth it.
We loved having our reception at the Mitten Building. I had no problem getting ahold of people there and they were always Read more...
We loved having our reception at the Mitten Building. I had no problem getting ahold of people there and they were always willing to help. They were flexible with last minute changes and let us in early to set up. The only reason I gave them a 4 for VfC is that it is so darn expensive! But for the atmosphere and the easy working conditions, it was definitely worth it. Read less
Services Used: Wedding Venue
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Janet
Wedding:
2/14/2009
4.6/5.0
Absolutely beautiful place! This place was so cozy and perfect for our wedding! Our family absolutely loved it. I would choose this place again in a heartbeat. SO happy I found this venue, it is an excellent find. I absolutely recommend this venue to any couple who is on a budget and wants a dream wedding. You can be as creative as you'd like and the staff is very accommodating.
Absolutely beautiful place! This place was so cozy and perfect for our wedding! Our family absolutely loved it. I would Read more...
Absolutely beautiful place! This place was so cozy and perfect for our wedding! Our family absolutely loved it. I would choose this place again in a heartbeat. SO happy I found this venue, it is an excellent find. I absolutely recommend this venue to any couple who is on a budget and wants a dream wedding. You can be as creative as you'd like and the staff is very accommodating. Read less
Services Used: Wedding Venue
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Suzie
Wedding:
10/11/2008
4.2/5.0
I would highly recommend the Mitten Building. The staff was friendly and courteous. They threw in lots of extras for the price (like candles, gazebo, other decorations). The Mitten building is a beautiful venue.
I would highly recommend the Mitten Building. The staff was friendly and courteous. They threw in lots of extras for the Read more...
I would highly recommend the Mitten Building. The staff was friendly and courteous. They threw in lots of extras for the price (like candles, gazebo, other decorations). The Mitten building is a beautiful venue. Read less
Services Used: Rentals & Photobooths, Wedding Venue, Unique Services
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hotforteacher
Wedding:
8/3/2008
2.8/5.0
Jami was very patient at first, but did come across as a little lackadaisical. We were a little concerned about the stress free attitude. The day of the ceremony, things started to fall apart a little. The flowers were not done until about 10 minutes before the ceremony, they chose to move tables around and change our original format (even though I had a seating chart), the candles and the runner were not out until 10 minutes before the ceremony, and they completely forgot to drape the tool and lights from the ceiling that was in our contract.
Jami was very patient at first, but did come across as a little lackadaisical. We were a little concerned about the stress Read more...
Jami was very patient at first, but did come across as a little lackadaisical. We were a little concerned about the stress free attitude. The day of the ceremony, things started to fall apart a little. The flowers were not done until about 10 minutes before the ceremony, they chose to move tables around and change our original format (even though I had a seating chart), the candles and the runner were not out until 10 minutes before the ceremony, and they completely forgot to drape the tool and lights from the ceiling that was in our contract. Read less
Services Used: Catering, Flowers, Wedding Venue
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jnice125
Wedding:
7/1/2006
3.8/5.0
had issues with the caterers that they provided but other than that, the place is beautiful!
had issues with the caterers that they provided but other than that, the place is beautiful!
had issues with the caterers that they provided but other than that, the place is beautiful! Read less
Services Used: Wedding Venue
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wifeygonzo
Wedding:
5/12/2002
4.9/5.0
This is a wonderful & unique building. I had my wedding & reception here. The staff was so helpful and had many referrals for all my needs (catering, photography, cake, music, etc). Very detailed oriented. The venue was perfect!
This is a wonderful & unique building. I had my wedding & reception here. The staff was so helpful and had many referrals Read more...
This is a wonderful & unique building. I had my wedding & reception here. The staff was so helpful and had many referrals for all my needs (catering, photography, cake, music, etc). Very detailed oriented. The venue was perfect! Read less
Services Used: Flowers, Wedding Venue

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345 N. 5th Street, Redlands, CA 92374 See On Map
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