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The Nordstrom Wedding Suite

San Jose , CA
CONTACT US
CONTACT US

LOCATION

Tysons Corner Center, 8075 Tysons Corner Center
McLean, VA 22102 US (map)

PHONE

408-248-2180

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

You'll find it in the Wedding Suite, from beautifully simple to simply amazing.

The Nordstrom Wedding Suite is the destination for everything you need for yourself and your... Read more
You'll find it in the Wedding Suite, from beautifully simple to simply amazing.

The Nordstrom Wedding Suite is the destination for everything you need for yourself and your wedding party for the big day. Located in 18 Nordstrom stores across the country and online at Nordstromweddings.com, the Wedding Suite offers an unparalleled selection of made-to-order and off-the-rack bridal gowns, bridesmaid dresses, accessories and more. With the help of Nordstrom's complimentary Wedding Stylists, you can find ensembles for every event, from the engagement to the honeymoon and everything in between.

The key is to start early, so we recommend scheduling an appointment with your Wedding Stylist at least five months before your wedding. To connect with a stylist, just complete our online form or call 1.888.300.1295. You can also get one-on-one service from one of our online Wedding Stylists via Live Chat. Read less
Dress & Attire

PHOTOS

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INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Father of the Bride, Father of the Groom, Flower Girls, Groom, Groomsmen, Mother of the Bride, Mother of the Groom, Ring Bearers
What accessories do you provide?
Garters, Hair Accessories, Jewelry, Shoes, Undergarments, Veils
Does a client need to schedule an appointment? How do the client appointments work?
In order for us to provide the best service, we recommend you make an appointment. Prior to your appointment, your stylist will schedule a 30-minute consultation to get to know you, your personal style and wedding aesthetic. Your stylist will have a fitting room personally set just for you when you arrive!
What is the typical turn-around time for a dress?
Special-order gowns should be ordered at least five months in advance, as our gowns are made especially for you! Off-the-rack gowns can be purchased at any time.
Do you carry new or once worn gowns?
We carry all new gowns.
How often do you receive new dresses?
It varies, but often we get new wedding gowns monthly and new bridesmaid dresses weekly so its always a good idea to check back!
Do you have a seamstress onsite?
Yes. We have on-site alterations.
In addition to wedding dresses, what other products do you sell?
You can find everything to complete your wedding look and the look of everyone in your wedding party, including shoes, jewelry, belts, hair pieces, veils, cosmetics, bridesmaid dresses, groomsmen attire, flower girl dresses, ring bearer suits and more.

REVIEWS

4.6
out of 5.0
4.6/5.0
4.6/5.0
4.6/5.0
4.5/5.0
4.5/5.0
Sort by
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Anonymous
Wedding:
[Private]
4.8/5.0
I worked with Michelle at the wedding suite and she was awesome. I only met with her twice before making my decision and I never felt pressured. She was honest with her opinions and was able to bring me dresses I never even considered, yet looked great on me. The one I chose was one I actually walked right by, but she thought would fit me well. It was much less expensive than the one I was originally considering, but Michelle was honest with me and told me the less expensive one was THE ONE. Couldn't be happier :)
I worked with Michelle at the wedding suite and she was awesome. I only met with her twice before making my decision and I Read more...
I worked with Michelle at the wedding suite and she was awesome. I only met with her twice before making my decision and I never felt pressured. She was honest with her opinions and was able to bring me dresses I never even considered, yet looked great on me. The one I chose was one I actually walked right by, but she thought would fit me well. It was much less expensive than the one I was originally considering, but Michelle was honest with me and told me the less expensive one was THE ONE. Couldn't be happier :) Read less
Services Used: Dress & Attire
Default vendor profile pic
Audrey
Wedding:
3/28/2015
3.9/5.0
Finding my perfect dress has been easier than I expected. I had visited a few independent salons and thought I'd buy my gown from them but was surprised to find my dress at a big retailer!
I met with my stylist Nyesha and from day 1 we clicked. She listened to my thoughts and gathered all the details I was looking for and found me THE dress that fit all those requirements PLUS was under my budget. I couldn't be happier with my choice!
Finding my perfect dress has been easier than I expected. I had visited a few independent salons and thought I'd buy my Read more...
Finding my perfect dress has been easier than I expected. I had visited a few independent salons and thought I'd buy my gown from them but was surprised to find my dress at a big retailer!
I met with my stylist Nyesha and from day 1 we clicked. She listened to my thoughts and gathered all the details I was looking for and found me THE dress that fit all those requirements PLUS was under my budget. I couldn't be happier with my choice! Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
[Private]
2.5/5.0
Dresses were somewhat expensive but very nice, but service just so-so. Very chaotic.
Dresses were somewhat expensive but very nice, but service just so-so. Very chaotic.
Dresses were somewhat expensive but very nice, but service just so-so. Very chaotic. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
Recently Married
1.0/5.0
Avoid using Nordstrom's Wedding Suite in Paramus, NJ. I took my bridesmaids there to look for their dresses and let's just say it was a waste of time. They had limited colors and limited sizes and when asked about the option to try on their actual sizes, my bridesmaids were told they would have to order a sample dress in the color and size they were interested in, wait for it to arrive and then return to try it on. If they didn't like it or it didn't fit, they could return it. Seems counterintuitive. So, we did what we should have done from the beginning and went to David's Bridal. They had everything we asked for and more and we even walked out of the store with the dresses ordered. No attitudes, no poor customer service skills and the experience was very pleasant. Will never recommend Nordstrom's Wedding Suite to anyone.
Avoid using Nordstrom's Wedding Suite in Paramus, NJ. I took my bridesmaids there to look for their dresses and let's just Read more...
Avoid using Nordstrom's Wedding Suite in Paramus, NJ. I took my bridesmaids there to look for their dresses and let's just say it was a waste of time. They had limited colors and limited sizes and when asked about the option to try on their actual sizes, my bridesmaids were told they would have to order a sample dress in the color and size they were interested in, wait for it to arrive and then return to try it on. If they didn't like it or it didn't fit, they could return it. Seems counterintuitive. So, we did what we should have done from the beginning and went to David's Bridal. They had everything we asked for and more and we even walked out of the store with the dresses ordered. No attitudes, no poor customer service skills and the experience was very pleasant. Will never recommend Nordstrom's Wedding Suite to anyone. Read less
Services Used: Dress & Attire
Default vendor profile pic
Desiree
Wedding:
6/6/2014
0.7/5.0
Usually Nordstrom has amazing customer service. Its almost a well known fact about this company. So, I am in utter shock at the experience I have had at NOrdstrom Bridal in Merrick Park,Miami, Fl.
We ordered our dresses in January and were told they would be here by April 24. A month after we ordered the dresses, the maid of honor discovered she was pregnant. She immediately called to inform them. Miriam told her that there was nothing she could do at this point, despite the fact that the wedding is in June and that the dresses had just been ordered. She actually told her, "try not to gain weight". I find it difficult to understand how nothing could be done when such a short time frame had passed.
I also find it shocking nothing could be done when April 24 came and went. We received no phone calls letting us know our dresses were running late. We called May 5 and were told that the dresses were on their way (after two phone calls where we were told to call back because someone was sick). No one could tell us exactly where the dresses were and when to expect them. I find that interesting as in 2014, tracking numbers are a daily fixture.
Finally we were told the dresses would be here by today, May 15. Three weeks late and three weeks until our wedding. We all need alterations, especially our pregnant maid of honor. At this point I personally have still not been contacted for an apology. What I have gotten are three days of phone calls demanding my remaining balance on the dress, when I told them I would pay the balance when I picked up the dress. I have been a bridesmaid NINE times and have NEVER witnessed anything like this. It is rude, inconsiderate, and just a complete lack of any customer service whatsoever. We had to demand free alterations - we weren't even offered that as compensation. Being a bridesmaid or bride is stressful enough without horrible customer service. Stay away.
Usually Nordstrom has amazing customer service. Its almost a well known fact about this company. So, I am in utter shock Read more...
Usually Nordstrom has amazing customer service. Its almost a well known fact about this company. So, I am in utter shock at the experience I have had at NOrdstrom Bridal in Merrick Park,Miami, Fl.
We ordered our dresses in January and were told they would be here by April 24. A month after we ordered the dresses, the maid of honor discovered she was pregnant. She immediately called to inform them. Miriam told her that there was nothing she could do at this point, despite the fact that the wedding is in June and that the dresses had just been ordered. She actually told her, "try not to gain weight". I find it difficult to understand how nothing could be done when such a short time frame had passed.
I also find it shocking nothing could be done when April 24 came and went. We received no phone calls letting us know our dresses were running late. We called May 5 and were told that the dresses were on their way (after two phone calls where we were told to call back because someone was sick). No one could tell us exactly where the dresses were and when to expect them. I find that interesting as in 2014, tracking numbers are a daily fixture.
Finally we were told the dresses would be here by today, May 15. Three weeks late and three weeks until our wedding. We all need alterations, especially our pregnant maid of honor. At this point I personally have still not been contacted for an apology. What I have gotten are three days of phone calls demanding my remaining balance on the dress, when I told them I would pay the balance when I picked up the dress. I have been a bridesmaid NINE times and have NEVER witnessed anything like this. It is rude, inconsiderate, and just a complete lack of any customer service whatsoever. We had to demand free alterations - we weren't even offered that as compensation. Being a bridesmaid or bride is stressful enough without horrible customer service. Stay away. Read less
Services Used: Dress & Attire
The Nordstrom Wedding Suite responded with the following comments:

Dear Customer,

I sincerely apologize for the experience that you had with Nordstrom. Weddings are very stressful and I am embarrassed at the fact that we have caused so much inconvenience and frustration.

I want to make this right, as we value you as a customer. If you could please give me a call at your earliest convenience at 206 303 6721, that would be great.

La Nae J
Nordstrom
Special Occasion Supervisor
Default vendor profile pic
Lorraine
Wedding:
5/17/2014
0.0/5.0
How Nordstrom ruined my wedding. The saga starts in the shoe department, when I had shoes shipped to me from King of Prussia because they did not have my size. The shoes were shipped to California to a defunct address (at least 8 years old). Fortunately, I still own the house and my renter re-shipped them to me, with me paying the shipping charges. When they arrived, they were too small- and guess what? Nordstom's was out of the size I need. To Lord and Taylor for another pair of shoes.
Next I went to get a dress in the wedding suite. The dress was picked, measurements made and I waited 3 months. I ordered extra material to make a jacket or shawl. When the material arrived, no one contacted me. I had to follow up with Nordstrom's to find out when it arrived. No apologies for not having been called. When the dress arrived, it did not fit. No apologies, nothing from the women who waited on me. I was just sent away saying that someone would contact me the next day. As wedding was only a month away, I was panicked. Late the next day, I was called and told that a dress would be expedited in a larger size. Today I was called and told they would "fix" the dress that was too small. How that is going to happen, I have no idea.
So now I have shoes, hat, cumberbund and tie, material and a jacket that I paid to have made.....none of which is likely to be used as I sincerely doubt this will have a happy ending.
The complete lack of customer service by the women who waited on me the night I discovered the dress did not fit and the different "stories" I have been given as to how they will make this work rates Nordstrom's a zero for customer service and professionalism.
How Nordstrom ruined my wedding. The saga starts in the shoe department, when I had shoes shipped to me from King of Read more...
How Nordstrom ruined my wedding. The saga starts in the shoe department, when I had shoes shipped to me from King of Prussia because they did not have my size. The shoes were shipped to California to a defunct address (at least 8 years old). Fortunately, I still own the house and my renter re-shipped them to me, with me paying the shipping charges. When they arrived, they were too small- and guess what? Nordstom's was out of the size I need. To Lord and Taylor for another pair of shoes.
Next I went to get a dress in the wedding suite. The dress was picked, measurements made and I waited 3 months. I ordered extra material to make a jacket or shawl. When the material arrived, no one contacted me. I had to follow up with Nordstrom's to find out when it arrived. No apologies for not having been called. When the dress arrived, it did not fit. No apologies, nothing from the women who waited on me. I was just sent away saying that someone would contact me the next day. As wedding was only a month away, I was panicked. Late the next day, I was called and told that a dress would be expedited in a larger size. Today I was called and told they would "fix" the dress that was too small. How that is going to happen, I have no idea.
So now I have shoes, hat, cumberbund and tie, material and a jacket that I paid to have made.....none of which is likely to be used as I sincerely doubt this will have a happy ending.
The complete lack of customer service by the women who waited on me the night I discovered the dress did not fit and the different "stories" I have been given as to how they will make this work rates Nordstrom's a zero for customer service and professionalism. Read less
Services Used: Dress & Attire
The Nordstrom Wedding Suite responded with the following comments:

Dear Customer,

I sincerely apologize for the experience that you had with Nordstrom. Weddings are very stressful and I am embarrassed at the fact that we have caused so much inconvenience and frustration.

I want to make this right, as we value you as a customer. If you could please give me a call at your earliest convenience at 206 303 6721, that would be great.

Regards,

La Nae J
Nordstrom
Special Occasion Supervisor
Default vendor profile pic
Jennifer
Wedding:
5/4/2014
5.0/5.0
My experience here has been phenomenal. My stylist, Breanna, was the absolute best! She helped me find the dress of my dreams (literally, she picked it out and had me try it on) AND kept me within my budget. She's been nothing but helpful, I even got my bridesmaids dresses from her, and she's helping me through my alterations process. I've had nothing but wonderful experiences here and I'm happier with the whole experience than I thought possible :)
My experience here has been phenomenal. My stylist, Breanna, was the absolute best! She helped me find the dress of my Read more...
My experience here has been phenomenal. My stylist, Breanna, was the absolute best! She helped me find the dress of my dreams (literally, she picked it out and had me try it on) AND kept me within my budget. She's been nothing but helpful, I even got my bridesmaids dresses from her, and she's helping me through my alterations process. I've had nothing but wonderful experiences here and I'm happier with the whole experience than I thought possible :) Read less
Services Used: Dress & Attire
Default vendor profile pic
Kerry D'Orta
Wedding:
4/12/2014
5.0/5.0
It takes Nordstrom's exceptional service to make our dress shopping nothing but fun! We dressed the bride, the mother and grandmother of the bride, and the flower girl all at the bridal boutique in Tyson's thanks to Christa! All we had to do was try on and then sit on the couch! She brought everything to us from undergarments, bridal party gifts, jewelry, make-up, accessories and shoes! It was the best experience for all of us!
It takes Nordstrom's exceptional service to make our dress shopping nothing but fun! We dressed the bride, the mother and Read more...
It takes Nordstrom's exceptional service to make our dress shopping nothing but fun! We dressed the bride, the mother and grandmother of the bride, and the flower girl all at the bridal boutique in Tyson's thanks to Christa! All we had to do was try on and then sit on the couch! She brought everything to us from undergarments, bridal party gifts, jewelry, make-up, accessories and shoes! It was the best experience for all of us! Read less
Services Used: Dress & Attire, Jewelry
Default vendor profile pic
Dianne
Wedding:
3/1/2014
0.0/5.0
My daughter checked your schedule to find an appointment date. Yesterday all appointments were filled. She selected another date. However, we were at the store and decided to stop by the wedding dress section just to take a look at your dresses. Three store clerks were chatting with themselves the first time we circled, and did not approach us. The second time one of them did, asking if we had an appointment scheduled. She said we could go ahead and look at the dresses by ourselves, and if we saw any, she would note that in the appointment book. She went back to chatting. After awhile she introduced my daughter to one of the women as the one who would be her coordinator on appointment day. That was the extent of help. There were obviously no appointments while we were there, and the help was minimal because the clerks were too busy with themselves. Of course, why help if an appointment was later in the month? The attitude was one of complete disinterest, friendly but not helpful.
We left, went to a designer shop down the street and found three women, including the designer, more than willing to take time from a photo shoot to help my daughter. The level of service was outstanding at Loly's. i am sure you can understand why we will spend 3800 for a dress there instead of at your shop, and why we think you deserve a 0 rating. Sadly the rest of your staff has always been so helpful in other departments over time. It came as a surprise to us that service at Nordstrom's was so lacking in the wedding department. My suggestion is that you train your clerks to at least appear interested even if they would prefer spending their time chatting with each other. The shop with the service gets the business.
My daughter checked your schedule to find an appointment date. Yesterday all appointments were filled. She selected Read more...
My daughter checked your schedule to find an appointment date. Yesterday all appointments were filled. She selected another date. However, we were at the store and decided to stop by the wedding dress section just to take a look at your dresses. Three store clerks were chatting with themselves the first time we circled, and did not approach us. The second time one of them did, asking if we had an appointment scheduled. She said we could go ahead and look at the dresses by ourselves, and if we saw any, she would note that in the appointment book. She went back to chatting. After awhile she introduced my daughter to one of the women as the one who would be her coordinator on appointment day. That was the extent of help. There were obviously no appointments while we were there, and the help was minimal because the clerks were too busy with themselves. Of course, why help if an appointment was later in the month? The attitude was one of complete disinterest, friendly but not helpful.
We left, went to a designer shop down the street and found three women, including the designer, more than willing to take time from a photo shoot to help my daughter. The level of service was outstanding at Loly's. i am sure you can understand why we will spend 3800 for a dress there instead of at your shop, and why we think you deserve a 0 rating. Sadly the rest of your staff has always been so helpful in other departments over time. It came as a surprise to us that service at Nordstrom's was so lacking in the wedding department. My suggestion is that you train your clerks to at least appear interested even if they would prefer spending their time chatting with each other. The shop with the service gets the business. Read less
Services Used: Dress & Attire
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Marisa
Wedding:
11/30/2013
5.0/5.0
The Nordstrom Wedding Suite at La Cantera in San Antonio was about the 3rd dress shop I went to when I was shopping for my wedding dress. By far, the ladies at the Wedding Suite provided the best service! I scheduled an appointment, answered some questions via email, and when I arrived at my appointment, Emily, my consultant had already pulled three dresses based on what I said I was looking for. She listened to everything I had to say and never made me feel rushed or insignificant. Every time I walked into the Wedding Suite after purchasing my dress, everyone was extremely polite, professional, and friendly! They made the entire process enjoyable and stress-free! Thank you!
The Nordstrom Wedding Suite at La Cantera in San Antonio was about the 3rd dress shop I went to when I was shopping for my Read more...
The Nordstrom Wedding Suite at La Cantera in San Antonio was about the 3rd dress shop I went to when I was shopping for my wedding dress. By far, the ladies at the Wedding Suite provided the best service! I scheduled an appointment, answered some questions via email, and when I arrived at my appointment, Emily, my consultant had already pulled three dresses based on what I said I was looking for. She listened to everything I had to say and never made me feel rushed or insignificant. Every time I walked into the Wedding Suite after purchasing my dress, everyone was extremely polite, professional, and friendly! They made the entire process enjoyable and stress-free! Thank you! Read less
Services Used: Dress & Attire

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