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The Plumed Serpent Bridal

Westport , CT
CONTACT US
CONTACT US

LOCATION

295 Post Road East
Westport, CT US 06880 (map)

PHONE

203-226-9868

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

I believe brides are shopping for more than just a dress; they’re looking for an intimate, individualized experience.

When I took over The Plumed Serpent a decade ago, my... Read more
I believe brides are shopping for more than just a dress; they’re looking for an intimate, individualized experience.

When I took over The Plumed Serpent a decade ago, my vision was to create a couture bridal boutique that catered to the fashionable bride and her individual needs. I wanted to be her tour guide into the world of bridal style.

After all, shopping for a wedding gown is something many women only do once—or maybe twice—in a lifetime. It helps to have the practiced eye of an expert on your side.

Being a Fairfield County native with experience in the New York City fashion world with brands like Nicole Miller and Ralph Lauren, I understand that the New England bride is a bride who often has one foot in the world of couture, and the other in the world of tradition.

With The Plumed Serpent, I have bridged the distance between these two worlds.

By incorporating my professional experience with high-end fashion, and my lifetime experience with tradition, I have created a highly personalized bridal experience with a singular focus: You.

The way I see it, you can find a wedding dress almost anywhere.

But if you’re looking for more than just a dress, if you’re searching for an experience that celebrates you, your day, and your love for elegant, unique, beautifully crafted gowns, then you’re exactly the bride The Plumed Serpent serves.

What we have accomplished at the Plumed Serpent Bridal boutique has exceeded my expectations. Make an appointment with us now, so we can do the same for you.

When you become a Plumed Serpent Bride, you are welcomed with the genuine attention and dedication you deserve. From exclusive designer events to in-house alterations by couture experienced seamstresses, we are dedicated to bringing you a level of service, attention to detail, and atmosphere of distinction you’re not likely to find elsewhere.

It’s not just any wedding day, it’s your wedding day. Making it memorable is as important to us as it is to you. Read less
Dress & Attire

PHOTOS

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INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Flower Girls, Mother of the Bride, Mother of the Groom
What accessories do you provide?
Hair Accessories, Jewelry, Undergarments, Veils
Does a client need to schedule an appointment? How do the client appointments work?
It is always helpful to have an appointment. This affords us the opportunity to provide you with spectacular service.
What is the typical turn-around time for a dress?
In general we like to have our clients purchase their wedding gowns at least nine months prior to their wedding date. This allows adequate time for alterations and accessorizing.
Do you have a seamstress onsite?
Yes, we have our very own seamstress onsite.

REVIEWS

4.5
out of 5.0
4.5/5.0
4.5/5.0
4.6/5.0
4.3/5.0
4.5/5.0
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Lindsey
Wedding:
1/31/2014
5.0/5.0
I knew I wanted to get my wedding dress @ the Plumed Serpent because my sister got her wedding dress there and had such an amazing experience. It was so easy to work with Allison and the rest of the team, everything was handled so professionally. There is a great selection of dresses and knew it would be easy to find the perfect one, I found my wedding dress the first time I went there and it was one of the first dresses I tried on. They went above and beyond and helped me with almost every aspect of my wedding - never did they get annoyed with me and my crazy mom. (she asks a lot of questions) I would recommend the Plumed Serpent to everyone I know- I also ordered my bridesmaid dresses from the store and there was not one complaint, everyone looked amazing!
I knew I wanted to get my wedding dress @ the Plumed Serpent because my sister got her wedding dress there and had such an Read more...
I knew I wanted to get my wedding dress @ the Plumed Serpent because my sister got her wedding dress there and had such an amazing experience. It was so easy to work with Allison and the rest of the team, everything was handled so professionally. There is a great selection of dresses and knew it would be easy to find the perfect one, I found my wedding dress the first time I went there and it was one of the first dresses I tried on. They went above and beyond and helped me with almost every aspect of my wedding - never did they get annoyed with me and my crazy mom. (she asks a lot of questions) I would recommend the Plumed Serpent to everyone I know- I also ordered my bridesmaid dresses from the store and there was not one complaint, everyone looked amazing! Read less
Services Used: Dress & Attire
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Kate
Wedding:
10/18/2013
5.0/5.0
I bought my bridal jewelry here and was very pleased with their selection. They were willing to help me stay within my budget and helped assure my jewelry would arrive on time even though I ordered it a bit late! Very helpful staff, especially Alison!
I bought my bridal jewelry here and was very pleased with their selection. They were willing to help me stay within my Read more...
I bought my bridal jewelry here and was very pleased with their selection. They were willing to help me stay within my budget and helped assure my jewelry would arrive on time even though I ordered it a bit late! Very helpful staff, especially Alison! Read less
Services Used: Dress & Attire
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Lindsay
Wedding:
10/13/2013
5.0/5.0
Working with Allison at the Plumed Serpent was a fantastic experience. The store itself is gorgeous and has an amazing selection of dresses. Allison is extremely talented and knowledgeable. I walked into the store thinking I wanted a particular kind of dress, but Allison opened my eyes to the fact that I actually wanted something completely different! She does it in such a subtle way that you think you came up with it on your own! After I found my dress, she picked out the perfect veil and accessories. It was like she was reading my mind. Allison is so personable and fun to be around and she made the entire experience so special for me. I ended up coming back with my bridesmaid to get their dresses there as well. Allison helped me to really feel like a beautiful bride on my wedding day, and what more can you ask for than that! I would recommend the Plumed Serpent to anyone!
Working with Allison at the Plumed Serpent was a fantastic experience. The store itself is gorgeous and has an amazing Read more...
Working with Allison at the Plumed Serpent was a fantastic experience. The store itself is gorgeous and has an amazing selection of dresses. Allison is extremely talented and knowledgeable. I walked into the store thinking I wanted a particular kind of dress, but Allison opened my eyes to the fact that I actually wanted something completely different! She does it in such a subtle way that you think you came up with it on your own! After I found my dress, she picked out the perfect veil and accessories. It was like she was reading my mind. Allison is so personable and fun to be around and she made the entire experience so special for me. I ended up coming back with my bridesmaid to get their dresses there as well. Allison helped me to really feel like a beautiful bride on my wedding day, and what more can you ask for than that! I would recommend the Plumed Serpent to anyone! Read less
Services Used: Dress & Attire
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Ksmile11
Wedding:
7/20/2013
5.0/5.0
I could not have asked for a better dress shopping experience. I planned to get my dress from Kleinfelds, but figured I would go to a few smaller salons just to see what was out there. Plumed Serpent was the first salon I went to and they blew me away. Everything was so civilized and elegent. I was the only bride in the salon and I walked around pointing at every dress that I wanted to try one while my bridal attendant put them in my dressing room. I ended up trying on 12 dresses and picked the first one I tried on. They give you champagne to celebrate and take pictures for you. Additionally, the seamstresses are EXCEPTIONAL. My dress fit like a glove before we even made alterations (due to a lot of experience), but the seamstress turned my dress from beautiful into PERFECTION. I didn't love the sweetheart neckline so they actually changed it for me. I also added a monogram (as my something blue) in the underside of the dress. Overall, amazing experience.
I could not have asked for a better dress shopping experience. I planned to get my dress from Kleinfelds, but figured I Read more...
I could not have asked for a better dress shopping experience. I planned to get my dress from Kleinfelds, but figured I would go to a few smaller salons just to see what was out there. Plumed Serpent was the first salon I went to and they blew me away. Everything was so civilized and elegent. I was the only bride in the salon and I walked around pointing at every dress that I wanted to try one while my bridal attendant put them in my dressing room. I ended up trying on 12 dresses and picked the first one I tried on. They give you champagne to celebrate and take pictures for you. Additionally, the seamstresses are EXCEPTIONAL. My dress fit like a glove before we even made alterations (due to a lot of experience), but the seamstress turned my dress from beautiful into PERFECTION. I didn't love the sweetheart neckline so they actually changed it for me. I also added a monogram (as my something blue) in the underside of the dress. Overall, amazing experience. Read less
Services Used: Dress & Attire
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dina
Wedding:
7/13/2013
5.0/5.0
I visited 3 other bridal shops before going over to The Plumed Serpent. I thought they had a great selection, Lisa (who assisted me) got a clear understanding of what I was looking for right away, and ultimately I purchased my dress there. The staff was so wonderful along the way, keeping me informed about fittings, deliveries, etc. I also purchased hair pins, and a necklace to wear during their Deborah Moreland trunk show. I asked Cathy, the seamstress, if she would stitch a heart made from my dad's shirt, and she happily obliged. It was such a wonderful way to remember him by, and to have it done professionally instead of me trying made such a big difference!
I visited 3 other bridal shops before going over to The Plumed Serpent. I thought they had a great selection, Lisa (who Read more...
I visited 3 other bridal shops before going over to The Plumed Serpent. I thought they had a great selection, Lisa (who assisted me) got a clear understanding of what I was looking for right away, and ultimately I purchased my dress there. The staff was so wonderful along the way, keeping me informed about fittings, deliveries, etc. I also purchased hair pins, and a necklace to wear during their Deborah Moreland trunk show. I asked Cathy, the seamstress, if she would stitch a heart made from my dad's shirt, and she happily obliged. It was such a wonderful way to remember him by, and to have it done professionally instead of me trying made such a big difference! Read less
Services Used: Dress & Attire
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Private User
Wedding:
7/13/2013
5.0/5.0
I have worked with Amy and everyone at The Plumed Serpent for the past year, they are complete angels. I was diagnosed with cancer a few months before the wedding, and knew I would lose my hair completely. They all worked over the moon to create the most gorgeous lace headpiece that would match my dress perfectly. I have never felt so beautiful in my life and these women did everything they could to make sure I was the happiest bride ever. I love them, and would recommend working with everyone at The Plumed Serpent.
I have worked with Amy and everyone at The Plumed Serpent for the past year, they are complete angels. I was diagnosed Read more...
I have worked with Amy and everyone at The Plumed Serpent for the past year, they are complete angels. I was diagnosed with cancer a few months before the wedding, and knew I would lose my hair completely. They all worked over the moon to create the most gorgeous lace headpiece that would match my dress perfectly. I have never felt so beautiful in my life and these women did everything they could to make sure I was the happiest bride ever. I love them, and would recommend working with everyone at The Plumed Serpent. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I visited The Plumed Serpent after an unsuccessful and stressful shopping day for my wedding gown in NYC. They had an amazing selection and after Alison talked to me for few minutes, she had a clear understanding of what I am looking for. She spent close to 2 hours and helped me choose between the 2 dresses that I liked. I purchased my dress and it was a fun, successful day. I also purchased my hair pins, my gorgeous sash and veil after attending their accessories trunk show. They let you try on your sample dress and match the accessories. My dress and the accessories were stunning and everyone at the wedding was complimenting my dress and was talking about it for few months. The staff was so wonderful and responsive. I also sent my friend to them right after I purchased my dress, she came from NYC and she purchased her dress from them as well. Alison is great, professional and helpful. Thank you again to everyone at The Plumed Serpent!
I visited The Plumed Serpent after an unsuccessful and stressful shopping day for my wedding gown in NYC. They had an Read more...
I visited The Plumed Serpent after an unsuccessful and stressful shopping day for my wedding gown in NYC. They had an amazing selection and after Alison talked to me for few minutes, she had a clear understanding of what I am looking for. She spent close to 2 hours and helped me choose between the 2 dresses that I liked. I purchased my dress and it was a fun, successful day. I also purchased my hair pins, my gorgeous sash and veil after attending their accessories trunk show. They let you try on your sample dress and match the accessories. My dress and the accessories were stunning and everyone at the wedding was complimenting my dress and was talking about it for few months. The staff was so wonderful and responsive. I also sent my friend to them right after I purchased my dress, she came from NYC and she purchased her dress from them as well. Alison is great, professional and helpful. Thank you again to everyone at The Plumed Serpent! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Let me start by saying Julie was so helpful and took all of the stress away! I went in completely unsure of the type of dress I wanted. I must have tried on close to 30 dresses. Although I didn't find my dress that day I will certainly go back and I would recommend The Plumed Serpent and Julie to anyone looking for a dress. Thank you again!
Let me start by saying Julie was so helpful and took all of the stress away! I went in completely unsure of the type of Read more...
Let me start by saying Julie was so helpful and took all of the stress away! I went in completely unsure of the type of dress I wanted. I must have tried on close to 30 dresses. Although I didn't find my dress that day I will certainly go back and I would recommend The Plumed Serpent and Julie to anyone looking for a dress. Thank you again! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Kim
Wedding:
12/23/2012
5.0/5.0
The Plumed Serpent was the most amazing place to buy a wedding dress!! From the moment I first walked into the store until the day that I picked up my gown, everyone I met listened to what I wanted, what I liked, what I didn't like, and they were never ever pushy. The were honest and I appreciated that most of all.  Everyone, especially the owner, Alison Fischer, made me feel like the most beautiful important bride she had ever had.  

After hearing wedding dress war stories from many of my girlfriends, I was hesitant to go shopping for a dress at a full service bridal salon.  Going to the Plumed Serpent was the best decision I made.  Shopping for my dress ended up being a fun experience with lots of laughs, bringing tears all to my best friend, my sister and my mother's eyes.  Alison, was so accommodating to my overly tight schedule and made magic happen in getting me my dream dress in time for my wedding.  

The seamstress at Plumed Serpent did a fantastic job in hemming my dress to fit perfectly for my petite 5'2 frame.  I was a little concerned that the strapless all lace dress might be a bit heavy as the night wore on but the fit was perfect and I didn't have to think about anything except having a blast dancing the night away.  

The store itself is lovely, with high ceilings and gorgeous dresses everywhere!  From the service to the dress selections I had the best experience ever!  I credit the Plumed Serpent with making me look like a princess on the day I've dreamed about since I was a little girl!! 
The Plumed Serpent was the most amazing place to buy a wedding dress!!From the moment I first walked into the store until Read more...
The Plumed Serpent was the most amazing place to buy a wedding dress!! From the moment I first walked into the store until the day that I picked up my gown, everyone I met listened to what I wanted, what I liked, what I didn't like, and they were never ever pushy. The were honest and I appreciated that most of all.  Everyone, especially the owner, Alison Fischer, made me feel like the most beautiful important bride she had ever had.  

After hearing wedding dress war stories from many of my girlfriends, I was hesitant to go shopping for a dress at a full service bridal salon.  Going to the Plumed Serpent was the best decision I made.  Shopping for my dress ended up being a fun experience with lots of laughs, bringing tears all to my best friend, my sister and my mother's eyes.  Alison, was so accommodating to my overly tight schedule and made magic happen in getting me my dream dress in time for my wedding.  

The seamstress at Plumed Serpent did a fantastic job in hemming my dress to fit perfectly for my petite 5'2 frame.  I was a little concerned that the strapless all lace dress might be a bit heavy as the night wore on but the fit was perfect and I didn't have to think about anything except having a blast dancing the night away.  

The store itself is lovely, with high ceilings and gorgeous dresses everywhere!  From the service to the dress selections I had the best experience ever!  I credit the Plumed Serpent with making me look like a princess on the day I've dreamed about since I was a little girl!!  Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
2+ years ago
5.0/5.0
My dress shopping experience with the Plumed Serpent was everything I was hoping dress shopping would be! After having gone to two other stores looking for dresses, it was clear from the moment I stepped inside and was offered a glass of champagne that shopping here would be a special experience. Allison, the owner, was so helpful and had a great sense of the type of dresses I would like. Everyone was so helpful and I would recommend the Plumed Serpent to anyone.
My dress shopping experience with the Plumed Serpent was everything I was hoping dress shopping would be! After having Read more...
My dress shopping experience with the Plumed Serpent was everything I was hoping dress shopping would be! After having gone to two other stores looking for dresses, it was clear from the moment I stepped inside and was offered a glass of champagne that shopping here would be a special experience. Allison, the owner, was so helpful and had a great sense of the type of dresses I would like. Everyone was so helpful and I would recommend the Plumed Serpent to anyone. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Lindsey
Wedding:
7/7/2012
5.0/5.0
My experiences at The Plumed Serpent were beyond wonderful. It was a long process selecting a gown for me, but working along side Alison (the owner) through the entire process was awesome! The entire atmosphere of the salon is beautiful. Everything from the salon decor to the designer gown selection, and customer service couldn't be better! I would highly recommened attending their Paris Trunk shows as well if you purchase your gown here. This was a chance to be styled by Debra Moreland of Paris and to really see your wedding day style come together. My accessories by Debra were the finishing touches!

My Bridesmaid dresses were also from here by Amsale. All the girls were beautiful in them and everyone has complimented on how gorgeous the entire bridal party looked in their dresses. I couldn't be happier with the decision.

I hope anyone else that goes here will enjoy the experience as much as I did, I truly did love it! Many Thanks to The Plumed Serpent for everything!
My experiences at The Plumed Serpent were beyond wonderful. It was a long process selecting a gown for me, but working Read more...
My experiences at The Plumed Serpent were beyond wonderful. It was a long process selecting a gown for me, but working along side Alison (the owner) through the entire process was awesome! The entire atmosphere of the salon is beautiful. Everything from the salon decor to the designer gown selection, and customer service couldn't be better! I would highly recommened attending their Paris Trunk shows as well if you purchase your gown here. This was a chance to be styled by Debra Moreland of Paris and to really see your wedding day style come together. My accessories by Debra were the finishing touches!

My Bridesmaid dresses were also from here by Amsale. All the girls were beautiful in them and everyone has complimented on how gorgeous the entire bridal party looked in their dresses. I couldn't be happier with the decision.

I hope anyone else that goes here will enjoy the experience as much as I did, I truly did love it! Many Thanks to The Plumed Serpent for everything! Read less
Services Used: Dress & Attire
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KM623
Wedding:
5/27/2012
5.0/5.0
The Plumed Serpent was one of the best parts of the whole wedding planning experience. From finding my dress on my first day looking, I was hooked, and shopped exclusively at the Plumed Serpent for bridesmaid dresses and my accessories, as well as accessories for my bridesmaids and mom (they carry Debra Moreland Paris)! The consultants really have an eye for what dress type works best on you, and they made the whole experience so much fun. The seamstresses also should be mentioned, as they had my dress and my maid of honors dress fit so well, we never wanted to take them off. I only wish there was another family wedding in the near future to have a reason to shop at the Plumed Serpent again!
The Plumed Serpent was one of the best parts of the whole wedding planning experience. From finding my dress on my first Read more...
The Plumed Serpent was one of the best parts of the whole wedding planning experience. From finding my dress on my first day looking, I was hooked, and shopped exclusively at the Plumed Serpent for bridesmaid dresses and my accessories, as well as accessories for my bridesmaids and mom (they carry Debra Moreland Paris)! The consultants really have an eye for what dress type works best on you, and they made the whole experience so much fun. The seamstresses also should be mentioned, as they had my dress and my maid of honors dress fit so well, we never wanted to take them off. I only wish there was another family wedding in the near future to have a reason to shop at the Plumed Serpent again! Read less
Services Used: Dress & Attire
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Kim
Wedding:
5/11/2012
5.0/5.0
The Plumed Serpent is by FAR the best bridal salon in CT! From the moment I walked into this gorgeous salon, I knew this would be where I would find my dream dress! Alison and all of her staff were amazing to work with! They make you feel so special and as a bride, that is all you can ask for! I recommend the Plumed Serpent to everyone who is looking for the perfect wedding dress and the perfect wedding dress experience. Thank you to Alison and her amazing team! You guys are amazing and exceeded all my expectations!
The Plumed Serpent is by FAR the best bridal salon in CT! From the moment I walked into this gorgeous salon, I knew this Read more...
The Plumed Serpent is by FAR the best bridal salon in CT! From the moment I walked into this gorgeous salon, I knew this would be where I would find my dream dress! Alison and all of her staff were amazing to work with! They make you feel so special and as a bride, that is all you can ask for! I recommend the Plumed Serpent to everyone who is looking for the perfect wedding dress and the perfect wedding dress experience. Thank you to Alison and her amazing team! You guys are amazing and exceeded all my expectations! Read less
Services Used: Dress & Attire
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11.11.11 Bride
Wedding:
11/11/2011
5.0/5.0
I absolutely love the laides of the Plumed Serpent!! They were extremely knowledgeable, stylish, helpful, flexible, professional and FUN! Not only did I purchase my entire wedding day ensemble - from the perfect foundation wear for my dress to my jewelry and accessories - but the seamstresses created from scratch the most perfect and gorgeous bolero jacket out of my dress's fabric so that I could have my shoulders covered in Church and for a November wedding. The custom-made bolero fit me just perfectly, and my dress also fit like it was made for me as the head seamstress was not ready to let me wear my dress until everything about it was taliored to me. I always looked forward to seeing the ladies at the store, and I felt 110% comfortable from the first time I walked through the door. They were the first dress shop I went to, and it turned out they were the last one, too!
I absolutely love the laides of the Plumed Serpent!! They were extremely knowledgeable, stylish, helpful, flexible, Read more...
I absolutely love the laides of the Plumed Serpent!! They were extremely knowledgeable, stylish, helpful, flexible, professional and FUN! Not only did I purchase my entire wedding day ensemble - from the perfect foundation wear for my dress to my jewelry and accessories - but the seamstresses created from scratch the most perfect and gorgeous bolero jacket out of my dress's fabric so that I could have my shoulders covered in Church and for a November wedding. The custom-made bolero fit me just perfectly, and my dress also fit like it was made for me as the head seamstress was not ready to let me wear my dress until everything about it was taliored to me. I always looked forward to seeing the ladies at the store, and I felt 110% comfortable from the first time I walked through the door. They were the first dress shop I went to, and it turned out they were the last one, too! Read less
Services Used: Dress & Attire
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Diane
Wedding:
10/15/2011
5.0/5.0
I could not have been more pleased with the service and professionlism of the staff at the Plumed Serpent. The shop is beautiful and the selection of gowns is amazing.

The fitting was meticulous.

Our wedding day was perfect and I felt so lovely.
I could not have been more pleased with the service and professionlism of the staff at the Plumed Serpent. The shop is Read more...
I could not have been more pleased with the service and professionlism of the staff at the Plumed Serpent. The shop is beautiful and the selection of gowns is amazing.

The fitting was meticulous.

Our wedding day was perfect and I felt so lovely. Read less
Services Used: Dress & Attire
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Eliza
Wedding:
10/1/2011
5.0/5.0
I was a bride living in Colorado, getting married in upstate New York & bought my dress at the Plumed Serpent near my hometown in Fairfield County, CT.

The shopping experience was very low key, and lovely. Lisa and I chatted about what I was looking for and after trying on only 8 dresses we had the perfect fit for my personality, the wedding venue & the feel of our marriage. It was a memorable moment for my mom, my sister & I.

The entire staff was incredibly flexible, given the VERY short amount of time I was able to come home for fittings. My final fitting was on a Tuesday before the Saturday wedding. My best friend's mother picked up the dress on Friday, since I was already in upstate New York, and it was everything I imagined it to be and more.

This is a very intimate shopping experience for your most special day. I never felt overwhelmed or pressured to buy anything I didn't want to.
I was a bride living in Colorado, getting married in upstate New York & bought my dress at the Plumed Serpent near my Read more...
I was a bride living in Colorado, getting married in upstate New York & bought my dress at the Plumed Serpent near my hometown in Fairfield County, CT.

The shopping experience was very low key, and lovely. Lisa and I chatted about what I was looking for and after trying on only 8 dresses we had the perfect fit for my personality, the wedding venue & the feel of our marriage. It was a memorable moment for my mom, my sister & I.

The entire staff was incredibly flexible, given the VERY short amount of time I was able to come home for fittings. My final fitting was on a Tuesday before the Saturday wedding. My best friend's mother picked up the dress on Friday, since I was already in upstate New York, and it was everything I imagined it to be and more.

This is a very intimate shopping experience for your most special day. I never felt overwhelmed or pressured to buy anything I didn't want to. Read less
Services Used: Dress & Attire
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cuhle
Wedding:
10/1/2011
5.0/5.0
Buying my dress at the Plumed Serpent was one of the most enjoyable experiences of my life. This was my first time ever trying on a wedding dress, and I ended up buying the 2nd dress I tried on, which was exactly what I was looking for. I also found my veil, earrings and jeweled belt there, all of which were absolutely gorgeous. The ambiance and ample space in the salon made me feel relaxed and comfortable, and all of the dresses were stunning. Looking back I wish I had made a second appointment just to prolong the experience! The staff was friendly and super helpful (thanks Lisa!) and always responded to my emails. The seamstress who worked on my dress also did an amazing job (Cathy I believe). Oh and they're also open on Sundays (except for during the Summer) which is very helpful. My mom and I still talk about how much fun we had at the Plumed Serpent. Now I just wish I can get a job there! ha :o)
Buying my dress at the Plumed Serpent was one of the most enjoyable experiences of my life. This was my first time ever Read more...
Buying my dress at the Plumed Serpent was one of the most enjoyable experiences of my life. This was my first time ever trying on a wedding dress, and I ended up buying the 2nd dress I tried on, which was exactly what I was looking for. I also found my veil, earrings and jeweled belt there, all of which were absolutely gorgeous. The ambiance and ample space in the salon made me feel relaxed and comfortable, and all of the dresses were stunning. Looking back I wish I had made a second appointment just to prolong the experience! The staff was friendly and super helpful (thanks Lisa!) and always responded to my emails. The seamstress who worked on my dress also did an amazing job (Cathy I believe). Oh and they're also open on Sundays (except for during the Summer) which is very helpful. My mom and I still talk about how much fun we had at the Plumed Serpent. Now I just wish I can get a job there! ha :o) Read less
Services Used: Dress & Attire
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lauren
Wedding:
8/27/2011
5.0/5.0
I worked with Alison the owner who was very enthusiastic and attentive. I didn't feel pressured at all to buy. She even came in on a Sunday when the store was closed so that I could show my visiting grandmother my dress. The alterations staff was also really nice and helped to calm my nerves. I would definately reccomend this store to a friend
I worked with Alison the owner who was very enthusiastic and attentive. I didn't feel pressured at all to buy. She even Read more...
I worked with Alison the owner who was very enthusiastic and attentive. I didn't feel pressured at all to buy. She even came in on a Sunday when the store was closed so that I could show my visiting grandmother my dress. The alterations staff was also really nice and helped to calm my nerves. I would definately reccomend this store to a friend Read less
Services Used: Dress & Attire
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alinds
Wedding:
8/26/2011
5.0/5.0
My dress from The Plumed Serpent was absolutely fabulous. I had been to a bunch of big NYC boutiques - Saks, Amsale, etc. and loved the personalized service and convenience of PS. Not having to hop a train for every fitting was only one of the huge perks. They had a beautiful selection of dresses and I fell absolutely in love with the Rivini Angel. All the girls were fabulous to work with, and Allison was always there to give honest and helpful advice. She's a huge sweetheart and makes you feel like her most special bride even when you know she has tons of brides she's working with. They are incredibly flexible on scheduling fittings and dress visits. They let me bring my family to see the dress, then come back with possible shoe selections, all before my first fitting. My seemstress was amazing When the dress first came in I thought it would never fit properly through the chest and I just couldn't quite describe what didn't feel right. The next time I came back in it was perfect! Somehow she understood my babbling and made it just right. I was so thrilled. I would highly recommend it to anyone looking for a dress in the CT area. I've sent two friends there and they have both been equally as happy!
My dress from The Plumed Serpent was absolutely fabulous. I had been to a bunch of big NYC boutiques - Saks, Amsale, etc. Read more...
My dress from The Plumed Serpent was absolutely fabulous. I had been to a bunch of big NYC boutiques - Saks, Amsale, etc. and loved the personalized service and convenience of PS. Not having to hop a train for every fitting was only one of the huge perks. They had a beautiful selection of dresses and I fell absolutely in love with the Rivini Angel. All the girls were fabulous to work with, and Allison was always there to give honest and helpful advice. She's a huge sweetheart and makes you feel like her most special bride even when you know she has tons of brides she's working with. They are incredibly flexible on scheduling fittings and dress visits. They let me bring my family to see the dress, then come back with possible shoe selections, all before my first fitting. My seemstress was amazing When the dress first came in I thought it would never fit properly through the chest and I just couldn't quite describe what didn't feel right. The next time I came back in it was perfect! Somehow she understood my babbling and made it just right. I was so thrilled. I would highly recommend it to anyone looking for a dress in the CT area. I've sent two friends there and they have both been equally as happy! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
5.0/5.0
I purchased the Rivini Lismora Gown for my July nuptials at the Plumed Serpent. It was actually the first one I tried on - but because I am so indecisive and wanted to make sure it was "the one" I had to go to just about every boutique known to man in the Greater NYC area. I tried on about 40 dresses. What I loved most about the Plumed Serpent is that they only carry the best designers so if you are a champagne taste kind of girl, you will appreciate the quality of these gowns. I also went to the cheapy places trying to convince myself that I didn't need to spend $6000 on a dress - but there is just a difference between high fashion/ high quality and your every day cheap looking bright white dress. I opted for the high quality. The dress did not disappoint it was one of the main topics of the wedding. You really develop a relationship with the ladies at The Plumed Serpent over the course of the year that you are working with them. I ended up moving to NYC from CT and would come in by train to do my fittings and if the staff was able to they would pick me up and drop me off at the train station. If I called they knew who I was and what dress I ordered. I also ordered all of my bridesmaids dresses there by Amsale. Hands down the most beautiful gowns in the most gorgeous blue color. Again not your typical cheap bridesmaid gowns but elegant "wear them to another event" gowns. I didn't want my girls to look like "bridesmaids" I wanted them to look like stunning goddesses and I know I achieved that. If you want personalized private attention go to the Plumed Serpent - Love them!
I purchased the Rivini Lismora Gown for my July nuptials at the Plumed Serpent. It was actually the first one I tried on - Read more...
I purchased the Rivini Lismora Gown for my July nuptials at the Plumed Serpent. It was actually the first one I tried on - but because I am so indecisive and wanted to make sure it was "the one" I had to go to just about every boutique known to man in the Greater NYC area. I tried on about 40 dresses. What I loved most about the Plumed Serpent is that they only carry the best designers so if you are a champagne taste kind of girl, you will appreciate the quality of these gowns. I also went to the cheapy places trying to convince myself that I didn't need to spend $6000 on a dress - but there is just a difference between high fashion/ high quality and your every day cheap looking bright white dress. I opted for the high quality. The dress did not disappoint it was one of the main topics of the wedding. You really develop a relationship with the ladies at The Plumed Serpent over the course of the year that you are working with them. I ended up moving to NYC from CT and would come in by train to do my fittings and if the staff was able to they would pick me up and drop me off at the train station. If I called they knew who I was and what dress I ordered. I also ordered all of my bridesmaids dresses there by Amsale. Hands down the most beautiful gowns in the most gorgeous blue color. Again not your typical cheap bridesmaid gowns but elegant "wear them to another event" gowns. I didn't want my girls to look like "bridesmaids" I wanted them to look like stunning goddesses and I know I achieved that. If you want personalized private attention go to the Plumed Serpent - Love them! Read less
Services Used: Dress & Attire
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K
Wedding:
5/21/2011
5.0/5.0
I highly recommend the Plumed Serpent. We bought my wedding dress and my mom's mother-of-the-bride dress from them. Allison, Lissa and the other women there were really wonderful to work with and we were so happy with the dresses.
I highly recommend the Plumed Serpent. We bought my wedding dress and my mom's mother-of-the-bride dress from them. Read more...
I highly recommend the Plumed Serpent. We bought my wedding dress and my mom's mother-of-the-bride dress from them. Allison, Lissa and the other women there were really wonderful to work with and we were so happy with the dresses. Read less
Services Used: Dress & Attire
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Karri
Wedding:
4/30/2011
5.0/5.0
Forget Say Yes to the Dress, Allison and her staff at the Plumed Serpent will make you feel like Royalty! Everything about my experience, from trying on, to fittings and final pickup was wonderful. I LOVED my dress, and got so many compliments on how beautiful and perfect it was for me! Allison was a dream to work with, she saw I was a little anxious and was able to calm me nerves and helped me find the right dress, among a sea of beautiful gowns to choose from. I drove halfway across the state for this store, and I'd do it again in a heartbeat for their level of service and selection. There's nothing like standing in your wedding gown, on a stage in front of huge mirrors, drinking champagne and feeling like a princess! This is THE store to buy your dress at!
Forget Say Yes to the Dress, Allison and her staff at the Plumed Serpent will make you feel like Royalty! Everything about Read more...
Forget Say Yes to the Dress, Allison and her staff at the Plumed Serpent will make you feel like Royalty! Everything about my experience, from trying on, to fittings and final pickup was wonderful. I LOVED my dress, and got so many compliments on how beautiful and perfect it was for me! Allison was a dream to work with, she saw I was a little anxious and was able to calm me nerves and helped me find the right dress, among a sea of beautiful gowns to choose from. I drove halfway across the state for this store, and I'd do it again in a heartbeat for their level of service and selection. There's nothing like standing in your wedding gown, on a stage in front of huge mirrors, drinking champagne and feeling like a princess! This is THE store to buy your dress at! Read less
Services Used: Dress & Attire
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kacohane
Wedding:
4/16/2011
5.0/5.0
I had a wonderful experience with The Plumed Serpent in Westport! The staff was very responsive and quick to help me out with any questions/needs....the first dress I tried on was the one I bought (although I did try on others just to be sure). I was able to pop in and out of work for an hour for a fitting without any delays or problems, which was important to me as well during the work week.
I had a wonderful experience with The Plumed Serpent in Westport! The staff was very responsive and quick to help me out Read more...
I had a wonderful experience with The Plumed Serpent in Westport! The staff was very responsive and quick to help me out with any questions/needs....the first dress I tried on was the one I bought (although I did try on others just to be sure). I was able to pop in and out of work for an hour for a fitting without any delays or problems, which was important to me as well during the work week. Read less
Services Used: Dress & Attire
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Samantha
Wedding:
9/18/2010
5.0/5.0
We found my beautiful Monique L'Huillier gown from here and it was an amazing experience. They are so patient and accommodating, the whole process was stress free. I live in D.C. and so coming up for fittings was difficult but they were very flexible and worked around my schedule perfectly. I loved trying gowns on the first day we went in. They have all of the top designers and everyone was so knowledgeable and extremely helpful in picking out the perfect gown for me...and then showing us how to put it on. We had several lessons in sash-tying :) Everything was great, and the seamstress Lissa is the BEST in town!
We found my beautiful Monique L'Huillier gown from here and it was an amazing experience. They are so patient and Read more...
We found my beautiful Monique L'Huillier gown from here and it was an amazing experience. They are so patient and accommodating, the whole process was stress free. I live in D.C. and so coming up for fittings was difficult but they were very flexible and worked around my schedule perfectly. I loved trying gowns on the first day we went in. They have all of the top designers and everyone was so knowledgeable and extremely helpful in picking out the perfect gown for me...and then showing us how to put it on. We had several lessons in sash-tying :) Everything was great, and the seamstress Lissa is the BEST in town! Read less
Services Used: Dress & Attire
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Katie Andre
Wedding:
9/17/2010
5.0/5.0
Alison and Susie are the best! They have the most beautiful gowns in the area- ranging from traditional to fashion forward. When I first went into the shop I had a specific dress in mind- and even though we did not have an appointment- Alison stayed LATE to accommodate us. (I say US because I went there with one of my friends who was also getting married. She too bought her dress from them and loved them just as much as I did). That evening I decided that no matter what dress I decided on- I would have to purchase it through the Plumed Serpent! Not only did I end buying a Romona Keveza dress from them- I later attended an accessory trunk show and had my entire look tied up from head to toe. Every time I walked into that shop I felt welcomed and like I was dealing with friends rather than a business. I would recommend the Plumed Serpent to anyone and can't wait for my friends to get married so I can go back and buy their dress with them!!!
Alison and Susie are the best! They have the most beautiful gowns in the area- ranging from traditional to fashion Read more...
Alison and Susie are the best! They have the most beautiful gowns in the area- ranging from traditional to fashion forward. When I first went into the shop I had a specific dress in mind- and even though we did not have an appointment- Alison stayed LATE to accommodate us. (I say US because I went there with one of my friends who was also getting married. She too bought her dress from them and loved them just as much as I did). That evening I decided that no matter what dress I decided on- I would have to purchase it through the Plumed Serpent! Not only did I end buying a Romona Keveza dress from them- I later attended an accessory trunk show and had my entire look tied up from head to toe. Every time I walked into that shop I felt welcomed and like I was dealing with friends rather than a business. I would recommend the Plumed Serpent to anyone and can't wait for my friends to get married so I can go back and buy their dress with them!!! Read less
Services Used: Dress & Attire
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megmarie417@aol.com
Wedding:
5/29/2010
5.0/5.0
GREAT EXPERIENCE!! :) Would recommend them to anyone! Susie, Alison and Lissa are GREAT!!!!
GREAT EXPERIENCE!! :) Would recommend them to anyone! Susie, Alison and Lissa are GREAT!!!!
GREAT EXPERIENCE!! :) Would recommend them to anyone! Susie, Alison and Lissa are GREAT!!!! Read less
Services Used: Dress & Attire
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Laura
Wedding:
10/24/2009
5.0/5.0
Exceptional service...worked within my budget...adore my dress!!
Exceptional service...worked within my budget...adore my dress!!
Exceptional service...worked within my budget...adore my dress!! Read less
Services Used: Dress & Attire
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Christine
Wedding:
2/20/2009
5.0/5.0
I love this place!!! The girls are wonderful! The store and gowns are BEAUTIFUL! I traveled from an hr away and never had an issue getting a time that would work for me. Allison is amazing and knows everything about wedding attire! They did all of my fittings and even did the preservation on my gown. I felt so great on my wedding day, I wish I could still wear my dress around! I highly recommend The Plumed Serpent!!
I love this place!!! The girls are wonderful! The store and gowns are BEAUTIFUL! I traveled from an hr away and never had Read more...
I love this place!!! The girls are wonderful! The store and gowns are BEAUTIFUL! I traveled from an hr away and never had an issue getting a time that would work for me. Allison is amazing and knows everything about wedding attire! They did all of my fittings and even did the preservation on my gown. I felt so great on my wedding day, I wish I could still wear my dress around! I highly recommend The Plumed Serpent!! Read less
Services Used: Dress & Attire
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Stephanie
Wedding:
7/7/2012
4.9/5.0
I loved the Plumed Serpent-their dresses are gorgeous, staff knowledgable, and their seamstresses are excellent.
I loved the Plumed Serpent-their dresses are gorgeous, staff knowledgable, and their seamstresses are excellent.
I loved the Plumed Serpent-their dresses are gorgeous, staff knowledgable, and their seamstresses are excellent. Read less
Services Used: Dress & Attire
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Maggie
Wedding:
7/23/2011
4.9/5.0
I purchased my wedding dress at the Plumed Serpent and had a wonderful experience. Living in Brooklyn, I went to several bridal salons in NYC, but decided instead to buy my dress at the Plumed Serpent. They have a wonderful selection of beautiful dresses, yet the collection is edited and not overwhelming. The staff are all extremely pleasant to work with and genuinely seem excited about each bride's dress and details. I never felt any pressure from the sales team (unlike some other bridal stores I've been to). I especially liked the styling event they had with Paris Accessories (jewelry, veils, etc.). The alterations made on my dress were impeccable. However, alteration appointments can only be made on Wednesday and Thursdays (my only complaint since coming from the city after work on a weekday was sometimes difficult).

Overall, a wonderful experience.
I purchased my wedding dress at the Plumed Serpent and had a wonderful experience. Living in Brooklyn, I went to several Read more...
I purchased my wedding dress at the Plumed Serpent and had a wonderful experience. Living in Brooklyn, I went to several bridal salons in NYC, but decided instead to buy my dress at the Plumed Serpent. They have a wonderful selection of beautiful dresses, yet the collection is edited and not overwhelming. The staff are all extremely pleasant to work with and genuinely seem excited about each bride's dress and details. I never felt any pressure from the sales team (unlike some other bridal stores I've been to). I especially liked the styling event they had with Paris Accessories (jewelry, veils, etc.). The alterations made on my dress were impeccable. However, alteration appointments can only be made on Wednesday and Thursdays (my only complaint since coming from the city after work on a weekday was sometimes difficult).

Overall, a wonderful experience. Read less
Services Used: Dress & Attire
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db111210
Wedding:
1/8/2009
4.9/5.0
The Plumed Serpent's consultants & dresses are amazing! My appointment began with a warm greeting and complimentary mimosas! The salon was just recently remodeled and the viewing "stages" are beautiful. My party relaxed while my consultant assisted me in finding the perfect dress. I knew that usually you are supposed to order a wedding gown a minimum of 9 months before your date. However, they made certain that my dress came in on time. The dresses are reasonably priced and like most salons, the alterations are not included. The staff kept me informed and on schedule every step of the way! I work long hours and even with my crazy schedule, The Plumed Serpent accomodated me. On one of my visits, the girls even stayed past close, because I couldn't make it during normal hours, just to make certain I my dress
was altered on time. My dress was beyond beautiful!!!!
The Plumed Serpent's consultants & dresses are amazing! My appointment began with a warm greeting and complimentary Read more...
The Plumed Serpent's consultants & dresses are amazing! My appointment began with a warm greeting and complimentary mimosas! The salon was just recently remodeled and the viewing "stages" are beautiful. My party relaxed while my consultant assisted me in finding the perfect dress. I knew that usually you are supposed to order a wedding gown a minimum of 9 months before your date. However, they made certain that my dress came in on time. The dresses are reasonably priced and like most salons, the alterations are not included. The staff kept me informed and on schedule every step of the way! I work long hours and even with my crazy schedule, The Plumed Serpent accomodated me. On one of my visits, the girls even stayed past close, because I couldn't make it during normal hours, just to make certain I my dress
was altered on time. My dress was beyond beautiful!!!! Read less
Services Used: Dress & Attire
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Caitlin
Wedding:
5/26/2012
4.8/5.0
I had an absolutely wonderful experience at The Plumed Serpent. I was greeted warmly and Lisa put me in all flattering dresses. I found my dress in one go. I went back for fitting a couple of different times and they were able to accommodate me every time. The trunk shows are great! I worked directly with the accessories designer, Sara Gabriel, which was such a cool experience. I felt like a princess on my wedding day and everyone loved my super-duper custom gown. It was a Monique Lhuillier two piece and I had their tailors make me removable sleeves. It was ABSOLUTELY perfect.
I had an absolutely wonderful experience at The Plumed Serpent. I was greeted warmly and Lisa put me in all flattering Read more...
I had an absolutely wonderful experience at The Plumed Serpent. I was greeted warmly and Lisa put me in all flattering dresses. I found my dress in one go. I went back for fitting a couple of different times and they were able to accommodate me every time. The trunk shows are great! I worked directly with the accessories designer, Sara Gabriel, which was such a cool experience. I felt like a princess on my wedding day and everyone loved my super-duper custom gown. It was a Monique Lhuillier two piece and I had their tailors make me removable sleeves. It was ABSOLUTELY perfect. Read less
Services Used: Dress & Attire, Jewelry
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Kate
Wedding:
9/17/2011
4.8/5.0
This is a stunning bridal salon with an amazing selection of dresses. This was the first stop in my 4 appointments (the rest in NYC including Kleinfelds) and all I can say is the rest were quickly cancelled. I bought the Rivini Thirteen gown - 13 tiers of lace in all different patterns with a subtle but stunning belt and button from top to bottom. The dress was unique, antique-y and beachy which was perfect for my wedding on the water at Yacht Club.

Alison was my sales person and I found her to be warm, lovely, friendly, and honest. When something didn't work she would be the first to say so but when something did (THE dress) she was supportive and provided all the necessary accessories to try on with it to get the whole experience. Kathy did my alerations and was very helpful.

The only thing I would say is these dresses are not cheap. If you have a price point you need to stick to, that should be the first sentence out of your mouth. We never discussed price initially and the dress I chose was more expensive than our initial budget for it. However, it REALLY was the perfect dress and I think it was worth every penny. Alterations at the salon were a flat $500 but it includes every fitting (I had 3) and tweak needed until you pick up your dress. If someone refers you, I believe you get a discount although I am not sure - my husband's aunt who got married a year before me came to my first appointment and because she got her dress there I got a small discount.
This is a stunning bridal salon with an amazing selection of dresses. This was the first stop in my 4 appointments (the Read more...
This is a stunning bridal salon with an amazing selection of dresses. This was the first stop in my 4 appointments (the rest in NYC including Kleinfelds) and all I can say is the rest were quickly cancelled. I bought the Rivini Thirteen gown - 13 tiers of lace in all different patterns with a subtle but stunning belt and button from top to bottom. The dress was unique, antique-y and beachy which was perfect for my wedding on the water at Yacht Club.

Alison was my sales person and I found her to be warm, lovely, friendly, and honest. When something didn't work she would be the first to say so but when something did (THE dress) she was supportive and provided all the necessary accessories to try on with it to get the whole experience. Kathy did my alerations and was very helpful.

The only thing I would say is these dresses are not cheap. If you have a price point you need to stick to, that should be the first sentence out of your mouth. We never discussed price initially and the dress I chose was more expensive than our initial budget for it. However, it REALLY was the perfect dress and I think it was worth every penny. Alterations at the salon were a flat $500 but it includes every fitting (I had 3) and tweak needed until you pick up your dress. If someone refers you, I believe you get a discount although I am not sure - my husband's aunt who got married a year before me came to my first appointment and because she got her dress there I got a small discount. Read less
Services Used: Dress & Attire
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pcummings
Wedding:
5/6/2011
4.8/5.0
I had an amazing experience choosing my dress. The staff was very welcoming and helpful. I was 5 months pregnant and was under a time constraint, but could not have been more at ease that I was in good hands. I had one dress fitting after trying it on and it was perfect!
I had an amazing experience choosing my dress. The staff was very welcoming and helpful. I was 5 months pregnant and was Read more...
I had an amazing experience choosing my dress. The staff was very welcoming and helpful. I was 5 months pregnant and was under a time constraint, but could not have been more at ease that I was in good hands. I had one dress fitting after trying it on and it was perfect! Read less
Services Used: Dress & Attire
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delirium.megans
Wedding:
4/30/2011
4.8/5.0
I purchased my dress and accessories from the Plumed Serpent. Having shopped at many boutiques, the PS was the only store where I really felt like the star of the show. No rushing or pressuring. I probably tried on almost every dress in the store! Alison, the owner, was the person I worked with and she is wonderful. My bridesmaid dresses were also from the Plumed Serpent, and everything was perfect there as well.

As a PS bride, I had the opportunity to attend a trunk show with designer Debra Moreland for my accessories. It was an amazing, one-on-one experience where I really felt like my wedding day look was being "designed." I looked and felt very glamorous on my wedding day.

As far as alterations, they are a little pricey, but you get what you pay for. My seamstress, Lissa, made my dress fit my body to a T.

All in all, if you are looking to be a pampered bride, go to the Plumed Serpent.
I purchased my dress and accessories from the Plumed Serpent. Having shopped at many boutiques, the PS was the only store Read more...
I purchased my dress and accessories from the Plumed Serpent. Having shopped at many boutiques, the PS was the only store where I really felt like the star of the show. No rushing or pressuring. I probably tried on almost every dress in the store! Alison, the owner, was the person I worked with and she is wonderful. My bridesmaid dresses were also from the Plumed Serpent, and everything was perfect there as well.

As a PS bride, I had the opportunity to attend a trunk show with designer Debra Moreland for my accessories. It was an amazing, one-on-one experience where I really felt like my wedding day look was being "designed." I looked and felt very glamorous on my wedding day.

As far as alterations, they are a little pricey, but you get what you pay for. My seamstress, Lissa, made my dress fit my body to a T.

All in all, if you are looking to be a pampered bride, go to the Plumed Serpent. Read less
Services Used: Dress & Attire
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kad0424@aol.com
Wedding:
9/18/2010
4.8/5.0
I got my dress at Plumed Serpent and I couldn't say enough about it! I absolutely loved the Monique dress that I chose and people at the wedding loved it as well! The Plumed Serpent did everything from my dress to my earrings and veil to my shoes and everything was great! They dressed me up the first day I was there and made me feel like a true princess & sold me on the dress I had tried on-working with them was great!
I got my dress at Plumed Serpent and I couldn't say enough about it! I absolutely loved the Monique dress that I chose and Read more...
I got my dress at Plumed Serpent and I couldn't say enough about it! I absolutely loved the Monique dress that I chose and people at the wedding loved it as well! The Plumed Serpent did everything from my dress to my earrings and veil to my shoes and everything was great! They dressed me up the first day I was there and made me feel like a true princess & sold me on the dress I had tried on-working with them was great! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
4.8/5.0
I absolutely recommend finding your dress at the Plumed Serpent. The ladies are so attentive and it was nice to find a dress with ease. Going to a big NY city bridal salon was not for me. I wanted a nice intimate place and the Plumed Serpent was it!
I absolutely recommend finding your dress at the Plumed Serpent. The ladies are so attentive and it was nice to find a Read more...
I absolutely recommend finding your dress at the Plumed Serpent. The ladies are so attentive and it was nice to find a dress with ease. Going to a big NY city bridal salon was not for me. I wanted a nice intimate place and the Plumed Serpent was it! Read less
Services Used: Dress & Attire
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JRob
Wedding:
6/20/2009
4.8/5.0
Suzy at the Serpent is so encouraging and wonderful and fun to work with. The dress and the whole experience was just what I had in mind. It's worth the trip to Westport, CT!!
Suzy at the Serpent is so encouraging and wonderful and fun to work with. The dress and the whole experience was just what Read more...
Suzy at the Serpent is so encouraging and wonderful and fun to work with. The dress and the whole experience was just what I had in mind. It's worth the trip to Westport, CT!! Read less
Services Used: Dress & Attire
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Lauren
Wedding:
6/15/2013
4.7/5.0
The Plumed Serpent offered the Monique Lhuilier dresses that I wanted to try on that were hard to find in other stores. The staff was so nice and attentive. I was a little worried about having alterations done because my dress was lace but they did an excellent job on the first attempt. I would recommend this store to any future bride.
The Plumed Serpent offered the Monique Lhuilier dresses that I wanted to try on that were hard to find in other stores. Read more...
The Plumed Serpent offered the Monique Lhuilier dresses that I wanted to try on that were hard to find in other stores. The staff was so nice and attentive. I was a little worried about having alterations done because my dress was lace but they did an excellent job on the first attempt. I would recommend this store to any future bride. Read less
Services Used: Dress & Attire
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LRT
Wedding:
12/5/2009
4.7/5.0
Before visiting the Plumed Serpent I had been to two other shops and just did not feel the "wow" factor for any of the dresses I had tried on. I went to the shop on a busy Saturday and had the most relaxing and enjoyable experience with my mom complete with a glass of Champagne. The sales girls work as a team and help eachother to give input and suggestions to help you find what you are looking for. I would absolutely recommend going to the Plumed Serpent, their selection of gowns really promises something for everyone.
Before visiting the Plumed Serpent I had been to two other shops and just did not feel the "wow" factor for any of the Read more...
Before visiting the Plumed Serpent I had been to two other shops and just did not feel the "wow" factor for any of the dresses I had tried on. I went to the shop on a busy Saturday and had the most relaxing and enjoyable experience with my mom complete with a glass of Champagne. The sales girls work as a team and help eachother to give input and suggestions to help you find what you are looking for. I would absolutely recommend going to the Plumed Serpent, their selection of gowns really promises something for everyone. Read less
Services Used: Dress & Attire
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tfa19
Wedding:
9/6/2008
4.7/5.0
Great dresses and nice service. Highly recommend
Great dresses and nice service. Highly recommend
Great dresses and nice service. Highly recommend Read less
Services Used: Dress & Attire
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megsie5
Wedding:
7/5/2008
4.7/5.0
I loved, loved, loved my dress! The experience at the Plumed Serpent was good. I really enjoyed working with the girls there, especially since I wasn't always able to bring a friend for consultation. They are true experts in fitting for each bride's shape. The price, well...it's not super expensive and not cheap. It's a wedding dress, after all, so be prepared to spend what that would cost you. To me, it was a bit more than what I wanted to pay, but I was so happy with the results that at the end I have no regrets.
I loved, loved, loved my dress! The experience at the Plumed Serpent was good. I really enjoyed working with the girls Read more...
I loved, loved, loved my dress! The experience at the Plumed Serpent was good. I really enjoyed working with the girls there, especially since I wasn't always able to bring a friend for consultation. They are true experts in fitting for each bride's shape. The price, well...it's not super expensive and not cheap. It's a wedding dress, after all, so be prepared to spend what that would cost you. To me, it was a bit more than what I wanted to pay, but I was so happy with the results that at the end I have no regrets. Read less
Services Used: Dress & Attire
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M
Wedding:
10/26/2007
4.7/5.0
This vendor has gorgeous high-end gowns and gives superior customer service to brides. This is not a dress shop for brides on a tight budget, but it is a place to visit if you want a perfect fitting gown and one on one attention throughout your engagement. I highly recommend!
This vendor has gorgeous high-end gowns and gives superior customer service to brides. This is not a dress shop for brides Read more...
This vendor has gorgeous high-end gowns and gives superior customer service to brides. This is not a dress shop for brides on a tight budget, but it is a place to visit if you want a perfect fitting gown and one on one attention throughout your engagement. I highly recommend! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
4.6/5.0
I loved their dress selection, and the staff was very nice & helpful!
I loved their dress selection, and the staff was very nice & helpful!
I loved their dress selection, and the staff was very nice & helpful! Read less
Services Used: Dress & Attire
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Kelizwoods22
Wedding:
5/26/2012
4.6/5.0
I had my bridal gown alterations done at The Plumed Serpent Bridal. The alterations team is incredible talented, patient and thorough. They worked and worked and reworked my dress until they couldn't work it no more! On my wedding day, my dress fit me perfectly, like a custom gown.

I did not purchase my gown from The Plumed Serpent Bridal, so the cost for alterations was higher than they typically charge for their own brides. Even so, I feel it was worth every penny. I highly recommend The Plumed Serpent for any bride looking for a wonderful experience - the team is wonderful and the salon is just stunning.
I had my bridal gown alterations done at The Plumed Serpent Bridal. The alterations team is incredible talented, patient Read more...
I had my bridal gown alterations done at The Plumed Serpent Bridal. The alterations team is incredible talented, patient and thorough. They worked and worked and reworked my dress until they couldn't work it no more! On my wedding day, my dress fit me perfectly, like a custom gown.

I did not purchase my gown from The Plumed Serpent Bridal, so the cost for alterations was higher than they typically charge for their own brides. Even so, I feel it was worth every penny. I highly recommend The Plumed Serpent for any bride looking for a wonderful experience - the team is wonderful and the salon is just stunning. Read less
Services Used: Dress & Attire
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Heather
Wedding:
4/24/2010
4.6/5.0
A beautiful store and great staff. Always had fun and always felt special. Loved my dress and my experience at The Plumed Serpent.
A beautiful store and great staff. Always had fun and always felt special. Loved my dress and my experience at The Plumed Read more...
A beautiful store and great staff. Always had fun and always felt special. Loved my dress and my experience at The Plumed Serpent. Read less
Services Used: Dress & Attire
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Leigh
Wedding:
9/5/2009
4.6/5.0
Wonderful experience here. I would recommend to anyone. They did my mom's dress as well as the flower girls - couldn't have been more helpful.
Wonderful experience here. I would recommend to anyone. They did my mom's dress as well as the flower girls - couldn't Read more...
Wonderful experience here. I would recommend to anyone. They did my mom's dress as well as the flower girls - couldn't have been more helpful. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
4.5/5.0
I loved my dress and they did a nice job tailoring it.
I loved my dress and they did a nice job tailoring it.
I loved my dress and they did a nice job tailoring it. Read less
Services Used: Dress & Attire
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Heather
Wedding:
10/20/2012
4.4/5.0
Alison, Lisa and the gals are fantastic. They exude nothing but class and do everything to make sure that your ensemble is fully taken care of. The salon itself is quaint which is right up my alley. CT has so many boutique bridal salons to offer which was much more my speed. I do not see how anyone can endure an experience like you do at Kleinfeld in NYC. This salon only has two Brides at once at any point of time, so you get the utmost service and attention and have time to focus on your experience.

I do not want to feel like I am a "sale", but I want to feel like a client that is getting help to find the perfect "match". Although, the selection is on the pricier sided, I was happy that found a Monique Lhullier dress from her Bliss line that was perfect and in my budget! Their samples on the floor are in awesome condition, so you feel like you are trying a brand new dress on. They also have a wide variety of styles for you to choose from as well as some unique designers. They also have in house seamstresses that take care of the alterations. I changed my neckline to a mild sweetheart and they did an amazing job, and the bustle was so elegant and easy to do!

They gave me 2-3 fittings once my dress arrived and with their one time alteration fee that will do unlimited alterations for you. Luckily I did not need multiple rounds... They also keep everything on site for you and will steam and press everything for you to pick up right before your wedding day. That was great for me since I was living with my fiancé and I did not want him to see the dress!

Everything came in with plenty of time to spare and my orders turned out exactly right. I could not ask for more.

Thank you for an awesome stress-free experience!!
Alison, Lisa and the gals are fantastic. They exude nothing but class and do everything to make sure that your ensemble is Read more...
Alison, Lisa and the gals are fantastic. They exude nothing but class and do everything to make sure that your ensemble is fully taken care of. The salon itself is quaint which is right up my alley. CT has so many boutique bridal salons to offer which was much more my speed. I do not see how anyone can endure an experience like you do at Kleinfeld in NYC. This salon only has two Brides at once at any point of time, so you get the utmost service and attention and have time to focus on your experience.

I do not want to feel like I am a "sale", but I want to feel like a client that is getting help to find the perfect "match". Although, the selection is on the pricier sided, I was happy that found a Monique Lhullier dress from her Bliss line that was perfect and in my budget! Their samples on the floor are in awesome condition, so you feel like you are trying a brand new dress on. They also have a wide variety of styles for you to choose from as well as some unique designers. They also have in house seamstresses that take care of the alterations. I changed my neckline to a mild sweetheart and they did an amazing job, and the bustle was so elegant and easy to do!

They gave me 2-3 fittings once my dress arrived and with their one time alteration fee that will do unlimited alterations for you. Luckily I did not need multiple rounds... They also keep everything on site for you and will steam and press everything for you to pick up right before your wedding day. That was great for me since I was living with my fiancé and I did not want him to see the dress!

Everything came in with plenty of time to spare and my orders turned out exactly right. I could not ask for more.

Thank you for an awesome stress-free experience!! Read less
Services Used: Dress & Attire
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miles
Wedding:
9/19/2009
4.4/5.0
They offer very personalized service which, with all he hassle involved in wedding planning, can be a great relief!
They offer very personalized service which, with all he hassle involved in wedding planning, can be a great relief!
They offer very personalized service which, with all he hassle involved in wedding planning, can be a great relief! Read less
Services Used: Dress & Attire, Jewelry
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Rosanna
Wedding:
8/11/2012
4.1/5.0
The Plumed Serpent did all of our bridesmaids dresses from Amsale for my April wedding. The women working in Westport were very sweet, had great suggestions and were very responsive to my questions. The dresses came in exactly when they said they would arrive and the Plumed Serpent was very organized in getting the dresses out and accommodating to my out-of-town BMs. Would definitely recommend using the Plumed Serpent for bridesmaids dresses.
The Plumed Serpent did all of our bridesmaids dresses from Amsale for my April wedding. The women working in Westport were Read more...
The Plumed Serpent did all of our bridesmaids dresses from Amsale for my April wedding. The women working in Westport were very sweet, had great suggestions and were very responsive to my questions. The dresses came in exactly when they said they would arrive and the Plumed Serpent was very organized in getting the dresses out and accommodating to my out-of-town BMs. Would definitely recommend using the Plumed Serpent for bridesmaids dresses. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
4.0/5.0
I beyond loved my gorgeous Monique Lhuiler gown that I purchased at the plumed serpent bridal. They were the only shop in the tri-state area that had my gown, so I had really no choice. While I beyond loved my gown, and Kathy, my seamstress was wonderful to work with and extremely talented, the sales women are extremely snooty and downright b*tchy. Many of the women who work there are absolutely awful, except for Allison, the owner. I wouldn't say that I had a warm and fuzzy experience there when I purchased my gown, but I would most certainly not change anything about my gown!
I beyond loved my gorgeous Monique Lhuiler gown that I purchased at the plumed serpent bridal. They were the only shop in Read more...
I beyond loved my gorgeous Monique Lhuiler gown that I purchased at the plumed serpent bridal. They were the only shop in the tri-state area that had my gown, so I had really no choice. While I beyond loved my gown, and Kathy, my seamstress was wonderful to work with and extremely talented, the sales women are extremely snooty and downright b*tchy. Many of the women who work there are absolutely awful, except for Allison, the owner. I wouldn't say that I had a warm and fuzzy experience there when I purchased my gown, but I would most certainly not change anything about my gown! Read less
Services Used: Dress & Attire
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Jersey
Wedding:
8/23/2008
3.3/5.0
They were nice, a little overbearing but nothing awful, and I got my dress after two trips since I didn't have much time. When I returned for my second visit, the dress that I originally wanted (and went back to the store to try on one last time and most likely buy) was no longer there, which was annoying. But I found another dress from their trunk show that I ended up with. I had a lot of the problems with the dress but those are not the fault of the salon. At that time, I asked them for recommendations for a person to alter my dress in the New Haven area WAAAAYYYY before the dress arrived (the salon is 45-min away), and they said they knew some great people in my area - which was just lip service. Months later when my dress did not seem to be arriving at all, and I called them and they were like, oops, the dress should have been here already, let's find out why it's not here. So they weren't on top of things, the dress came late, and after repeatedly asking for a tailor in my area, and their assuring me they knew people, and my waiting for their recommendation, they never gave me any suggestion, I took it to a random tailor since I had limited options b/c everything was late, and the tailor was not good. So while the salon did not ruin the dress, they contributed to my ending up at the tailor that I did. If I had known that they wouldn't have had any recommendations, I would have just gotten the alterations at their salon and endured the 45-min one-way trips. But by the time I realized they were never going to give me a name of a New Haven tailor, it was too late.
They were nice, a little overbearing but nothing awful, and I got my dress after two trips since I didn't have much time. Read more...
They were nice, a little overbearing but nothing awful, and I got my dress after two trips since I didn't have much time. When I returned for my second visit, the dress that I originally wanted (and went back to the store to try on one last time and most likely buy) was no longer there, which was annoying. But I found another dress from their trunk show that I ended up with. I had a lot of the problems with the dress but those are not the fault of the salon. At that time, I asked them for recommendations for a person to alter my dress in the New Haven area WAAAAYYYY before the dress arrived (the salon is 45-min away), and they said they knew some great people in my area - which was just lip service. Months later when my dress did not seem to be arriving at all, and I called them and they were like, oops, the dress should have been here already, let's find out why it's not here. So they weren't on top of things, the dress came late, and after repeatedly asking for a tailor in my area, and their assuring me they knew people, and my waiting for their recommendation, they never gave me any suggestion, I took it to a random tailor since I had limited options b/c everything was late, and the tailor was not good. So while the salon did not ruin the dress, they contributed to my ending up at the tailor that I did. If I had known that they wouldn't have had any recommendations, I would have just gotten the alterations at their salon and endured the 45-min one-way trips. But by the time I realized they were never going to give me a name of a New Haven tailor, it was too late. Read less
Services Used: Dress & Attire
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jbl99
Wedding:
10/3/2009
3.2/5.0
The dresses at the Plumed Serpent are on the expensive side, but beautiful. My first few visits were great. I went to find a specific dress and they were very flexible on time and quick appointments. Suzy is incredibly enthusiastic and will help you find what you want. After ordering the dress, it was a bit of a different story. My dress arrived a month later than promised and there were a few mix ups with getting the bridesmaids dresses sent to the correct person. They had not written down the correct addresses for several of my bridesmaids and although the store had their phone numbers and e-mail addresses, the Plumed Serpent called me multiple times to verify addresses instead of contacting the bridesmaids themselves. My advice is to stay on top of things as the wedding approaches and make sure that your wedding party verify their information multiple times to avoid any last minute problems.
The dresses at the Plumed Serpent are on the expensive side, but beautiful. My first few visits were great. I went to find Read more...
The dresses at the Plumed Serpent are on the expensive side, but beautiful. My first few visits were great. I went to find a specific dress and they were very flexible on time and quick appointments. Suzy is incredibly enthusiastic and will help you find what you want. After ordering the dress, it was a bit of a different story. My dress arrived a month later than promised and there were a few mix ups with getting the bridesmaids dresses sent to the correct person. They had not written down the correct addresses for several of my bridesmaids and although the store had their phone numbers and e-mail addresses, the Plumed Serpent called me multiple times to verify addresses instead of contacting the bridesmaids themselves. My advice is to stay on top of things as the wedding approaches and make sure that your wedding party verify their information multiple times to avoid any last minute problems. Read less
Services Used: Dress & Attire
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jonnistr
Wedding:
8/23/2008
3.0/5.0
My dress was gorgeous!!! I spent more then I had planned on it but I felt like a princess allllll day in it.
My dress was gorgeous!!! I spent more then I had planned on it but I felt like a princess allllll day in it.
My dress was gorgeous!!! I spent more then I had planned on it but I felt like a princess allllll day in it. Read less
Services Used: Dress & Attire
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Margaret919
Wedding:
10/10/2009
1.2/5.0
I based my decision to visit The Plumed Serpent on reviews here and on The Knot, so I took my bridesmaids and future mother-in-law (an hour drive from my CT hometown) for my first appointment. I also made the appt because Anne Barge was having a trunk show the particular weekend.
Anyway, my first visit was alright - I found the staff relatively attentive and the Anne Barge rep was very helpful. I found a dress I loved that the Anne Barge rep customized for me and left very happy. The fitting was three months out from my wedding date, plenty of time. The seamstress at the Plumed Serpent took my measurements, agreed to insert some cups for the bodice, and pinned the hem to be taken up. I scheduled an appointment after that to do a final fitting and pick up my dress the week before my wedding.
At what I thought was my final try-on, THREE days before my wedding, I came in to get my dress. I found that NONE of the alterations were done - the hem, bodice, etc - and the seamstress and the employee were nonplussed when I told them I expected them to be done, saying that "it usually takes two or three fittings to get it right". How about two to get it STARTED? I was frustrated, and left a little nervous. They had "already made an appointment for me" on Friday - which I never requested and did not know about until I came in that Wednesday. Another two hour round trip on the day of my rehearsal dinner...not pleased.
On Friday I came in, schlepping my mother-in-law, bridesmaid and future aunt, to try on the dress a final time and pick it up. I'm glad I tried it on - because the hem was at a diagonal! No apologies from Alison, the employee, or the seamstress for the mistake. They promised to fix it there- and told us to "go have a cup of coffee" and they'll call in an hour. The dress was ready in an hour and a half - we had to call her to check up on it, and she was so surprised and cheery learning that we were sitting in the parking lot waiting - where else were we supposed to go? Furthermore, they refused to give me any discount on the price of the alterations - $300! I was disgusted. Not to mention that the seamstress was really rude - asking me if I ate in between the two times I tried it on that day - no need for comments about my weight the day before my wedding, ugh.
They know they don't have to be polite to you because you're a one-time customer, and it shows - they put both me and my family in a stressful spot and made me late to my own rehearsal dinner with a 6 hour debacle. They didn't make a single apology and refused to concede that they were in the wrong. I hope that future brides take this review to heart - I was really disappointed in this shop. You can also find this review on The Knot.
I based my decision to visit The Plumed Serpent on reviews here and on The Knot, so I took my bridesmaids and future Read more...
I based my decision to visit The Plumed Serpent on reviews here and on The Knot, so I took my bridesmaids and future mother-in-law (an hour drive from my CT hometown) for my first appointment. I also made the appt because Anne Barge was having a trunk show the particular weekend.
Anyway, my first visit was alright - I found the staff relatively attentive and the Anne Barge rep was very helpful. I found a dress I loved that the Anne Barge rep customized for me and left very happy. The fitting was three months out from my wedding date, plenty of time. The seamstress at the Plumed Serpent took my measurements, agreed to insert some cups for the bodice, and pinned the hem to be taken up. I scheduled an appointment after that to do a final fitting and pick up my dress the week before my wedding.
At what I thought was my final try-on, THREE days before my wedding, I came in to get my dress. I found that NONE of the alterations were done - the hem, bodice, etc - and the seamstress and the employee were nonplussed when I told them I expected them to be done, saying that "it usually takes two or three fittings to get it right". How about two to get it STARTED? I was frustrated, and left a little nervous. They had "already made an appointment for me" on Friday - which I never requested and did not know about until I came in that Wednesday. Another two hour round trip on the day of my rehearsal dinner...not pleased.
On Friday I came in, schlepping my mother-in-law, bridesmaid and future aunt, to try on the dress a final time and pick it up. I'm glad I tried it on - because the hem was at a diagonal! No apologies from Alison, the employee, or the seamstress for the mistake. They promised to fix it there- and told us to "go have a cup of coffee" and they'll call in an hour. The dress was ready in an hour and a half - we had to call her to check up on it, and she was so surprised and cheery learning that we were sitting in the parking lot waiting - where else were we supposed to go? Furthermore, they refused to give me any discount on the price of the alterations - $300! I was disgusted. Not to mention that the seamstress was really rude - asking me if I ate in between the two times I tried it on that day - no need for comments about my weight the day before my wedding, ugh.
They know they don't have to be polite to you because you're a one-time customer, and it shows - they put both me and my family in a stressful spot and made me late to my own rehearsal dinner with a 6 hour debacle. They didn't make a single apology and refused to concede that they were in the wrong. I hope that future brides take this review to heart - I was really disappointed in this shop. You can also find this review on The Knot. Read less
Services Used: Dress & Attire
130x130_sq_1306950609908-gregjaneatrogersherman
Jane
Wedding:
10/15/2011
0.5/5.0
This vendor is awful!! The ONLY good thing is that I liked my dress. The people were arrogant and pushy. I spent a decent amount on my dress and then later went back to look at veils and they told me if I didn't order my veil that day there was a solid chance I wouldn't have it by my wedding day. This made sense at the time because the wedding was only a few months away but I later found out it was completely false and they just wanted to make a sale. I HATE this vendor most of all because my mother-in-law called to make an appt to get her dress for the big day and they told her she was "better off getting something off the rack." My mother-in-law said horrified. I don't know why they jumped to their conclusion that they didn't want to serve my in-laws but I will tell EVERYONE I know to never go to this vendor. Oh and I plan on making this viral because even after a year, I am still mad as hell. I waited to write this review until I calmed down but I'm still furious.

Oh and if this isn't enough of a deterrent, you should know that while I like my dress, it was found among a small collection.
This vendor is awful!! The ONLY good thing is that I liked my dress. The people were arrogant and pushy. I spent a decent Read more...
This vendor is awful!! The ONLY good thing is that I liked my dress. The people were arrogant and pushy. I spent a decent amount on my dress and then later went back to look at veils and they told me if I didn't order my veil that day there was a solid chance I wouldn't have it by my wedding day. This made sense at the time because the wedding was only a few months away but I later found out it was completely false and they just wanted to make a sale. I HATE this vendor most of all because my mother-in-law called to make an appt to get her dress for the big day and they told her she was "better off getting something off the rack." My mother-in-law said horrified. I don't know why they jumped to their conclusion that they didn't want to serve my in-laws but I will tell EVERYONE I know to never go to this vendor. Oh and I plan on making this viral because even after a year, I am still mad as hell. I waited to write this review until I calmed down but I'm still furious.

Oh and if this isn't enough of a deterrent, you should know that while I like my dress, it was found among a small collection. Read less
Services Used: Dress & Attire
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kls1212
Wedding:
5/30/2010
0.5/5.0
Absolutely horrible experience! I went in for my final fitting 1 week before I was due to leave for my destination wedding and my dress didn't fit at all - too small. My "girls" were squashed and cleavage was coming out on the sides. They said there was nothing else they could do and spent 3 hours trying to fix it. When they couldn't, they said that was the way the dress was suppose to fit because all Vera dresses are small on top. It was impossible for me to know this by trying on the sample because the samples were way too big for me. However, they're the professionals and they should have been able to tell me that it wouldn't be a good fit for me. They also sold me a size D bra, so they should have known that this dress just wouldn't work. Alison, the owner agreed that this dress should never have been sold to me. I can only assume they were desperate to make a sale.
After the three hours, Alison said she had "bent over backwards" trying to help me and all they could do was offer me my money back. She acted like she was doing me a favor my giving me what I paid over $4200 for - a dress that fits! I had no idea where I could find another dress and have it altered in 6 days, so I asked if I could buy a sample dress and have them alter it. They agreed. It was a sample, 6 sizes bigger than my original dress and not the dress I originally picked out, but I decided I would rather have a used dress with some rips, etc than no dress at all. I didn't even get to try on the finished product before I left for my wedding (although I did try it on the day before and it seemed like it was going to fit) When it came time to pay, they actually wanted more money because the second dress was a couple hundred dollars more. They were going to charge me full price for a sample! When I said no, they agreed, but refused to refund any money I paid for the original dress. So, I ended up buying a used dress, 6 sizes too big and not one I originally wanted -but only one that "would work". They told me I was lucky to get such an upgrade!! Then they charged me $400 more for the alterations of this dress. When I explained that it was their company policy that only one seamstress would work on the dress and they had to have at least 2 on mine, plus I didn't even get to try it on before the wedding she split the cost of alterations, for $200. I tried to argue more, by showing her again a picture of the original dress. She again told me it was a perfect fit. I told her that everyone else I show the picture to thinks it's awful, she said "Then stop showing people the picture" and walked away. I couldn't believe her lack of professionalism. I would have argued more, but I had to catch my flight.

If you would like more information, or if you would like to see the pictures yourself so you can be the judge, please email me at spanok@yahoo.com. I would hate to see someone else go through this!!
Absolutely horrible experience! I went in for my final fitting 1 week before I was due to leave for my destination wedding Read more...
Absolutely horrible experience! I went in for my final fitting 1 week before I was due to leave for my destination wedding and my dress didn't fit at all - too small. My "girls" were squashed and cleavage was coming out on the sides. They said there was nothing else they could do and spent 3 hours trying to fix it. When they couldn't, they said that was the way the dress was suppose to fit because all Vera dresses are small on top. It was impossible for me to know this by trying on the sample because the samples were way too big for me. However, they're the professionals and they should have been able to tell me that it wouldn't be a good fit for me. They also sold me a size D bra, so they should have known that this dress just wouldn't work. Alison, the owner agreed that this dress should never have been sold to me. I can only assume they were desperate to make a sale.
After the three hours, Alison said she had "bent over backwards" trying to help me and all they could do was offer me my money back. She acted like she was doing me a favor my giving me what I paid over $4200 for - a dress that fits! I had no idea where I could find another dress and have it altered in 6 days, so I asked if I could buy a sample dress and have them alter it. They agreed. It was a sample, 6 sizes bigger than my original dress and not the dress I originally picked out, but I decided I would rather have a used dress with some rips, etc than no dress at all. I didn't even get to try on the finished product before I left for my wedding (although I did try it on the day before and it seemed like it was going to fit) When it came time to pay, they actually wanted more money because the second dress was a couple hundred dollars more. They were going to charge me full price for a sample! When I said no, they agreed, but refused to refund any money I paid for the original dress. So, I ended up buying a used dress, 6 sizes too big and not one I originally wanted -but only one that "would work". They told me I was lucky to get such an upgrade!! Then they charged me $400 more for the alterations of this dress. When I explained that it was their company policy that only one seamstress would work on the dress and they had to have at least 2 on mine, plus I didn't even get to try it on before the wedding she split the cost of alterations, for $200. I tried to argue more, by showing her again a picture of the original dress. She again told me it was a perfect fit. I told her that everyone else I show the picture to thinks it's awful, she said "Then stop showing people the picture" and walked away. I couldn't believe her lack of professionalism. I would have argued more, but I had to catch my flight.

If you would like more information, or if you would like to see the pictures yourself so you can be the judge, please email me at spanok@yahoo.com. I would hate to see someone else go through this!! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
0.3/5.0
Run screaming in the other direction. Rude, arrogant, condescending --- starting with the owner straight through to the staff. If you want to be GROSSLY overcharged and insulted in the process, this is is the place for you. Find some place with an owner and staff that genuinely want your business --- you (usually) only get married once. Don't compromise.
Run screaming in the other direction. Rude, arrogant, condescending --- starting with the owner straight through to the Read more...
Run screaming in the other direction. Rude, arrogant, condescending --- starting with the owner straight through to the staff. If you want to be GROSSLY overcharged and insulted in the process, this is is the place for you. Find some place with an owner and staff that genuinely want your business --- you (usually) only get married once. Don't compromise. Read less
Services Used: Dress & Attire

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295 Post Road East, Westport, CT 06880 See On Map
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