Quality of Service
This place seemed dirty walking in, and most of the people who we dealt with seemed like they really didn't want to be there. The price is right, but when my fiance (now husband) and his friend went to pick up the rentals on the morning of our wedding, they didn't have the round white tablecloths that we had reserved 3 weeks prior! They claimed that it's not something they carry on a regular basis and had rented them from Cal West Rentals in Petaluma, but that they never showed up. We didn't even get a phone call! My Husband and his friend had to drive all the way to Petaluma to get the correct table cloths (which, by the way, is about 20 miles away from the Rental Place in the WRONG direction from our venue). Everything ended up working out, and they did credit us $13 (big whoop). When I checked our account after returning from our honeymoon, there were two charges totalling $320, and a credit for $113. They had overcharged us by $100 and, even though they seemed to have fixed it the next day, we never got any kind of phone call or apology or anything. We won't be renting from them again.
Services Used: Rentals & Photobooths
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