130x130 sq 1469456094 e3cbf1c7081b60e7 1460140596682 gazebo ceremony

The Ritz-Carlton Orlando, Grande Lakes

Orlando , FL
CONTACT US
CONTACT US

LOCATION

4012 Central Florida Parkway
Orlando, FL 32837 US (map)

PHONE

407-393-4102
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

Spend your day creating memories and leave all the details to us. Our wedding team specializes in designing weddings that ensure you and your guests will have the most captivating... Read more
Spend your day creating memories and leave all the details to us. Our wedding team specializes in designing weddings that ensure you and your guests will have the most captivating experience imaginable. Your wedding dreams are truly our pleasure. Read less
Wedding Venue

PHOTOS

130x130 sq 1460140596682 gazebo ceremony
130x130 sq 1460142143853 gazebo picture
130x130 sq 1460143553149 kathy thomas photography 0220
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INFO FOR WEDDING VENUE

What is the minimum number of guests required to book your venue?
2
How many event spaces or rooms does your venue offer?
6
Describe your venue:
Hotel
Describe the style of your venue
Classic
What kind of settings are available?
Indoor, Uncovered Outdoor
Which of the following wedding events does your venue service?
Bridal Shower, Ceremony, Engagement Party, Reception
What is the maximum capacity of your venue?
600
What event services do you offer?
Accommodations, Bridal Suite, Cake, Catering / Bar, Event Planning, Lighting / Sound, Outside Vendors OK
What catering services do you offer?
Buffet, Cocktail Reception, Dessert, Family Style, French Service, Hors d'Oeuvres, Plated, Server(s), Stations, Tastings
What bar services do you provide?
Bartender(s), Cash Bar, Champagne Toast, House Beer, House Wine, Liquor License, Open Bar, Premium Liquor, Signature Cocktail(s), Specialty Beer, Specialty Wine
What food and beverage items are available?
Barware, China, Flatware, Glassware, Linens
What transportation and access is available?
Parking, Valet, Wheelchair Access

REVIEWS

4.6
out of 5.0
4.7/5.0
4.6/5.0
4.6/5.0
4.5/5.0
4.6/5.0
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Anonymous
Wedding:
Recently Married
5.0/5.0
AMAZING!!!! I have planned my wedding with The Ritz Carlton and my coordinator there Megan Buncis, for a year and a half! Every step of the way was great with awesome service! They made me feel wanted and pampered always! :) Orlando has SO many wedding venues to select from but I know I selected the best one! The food, service and atmosphere is a dream! I would over and over again recommend this venue to any bride considering it! :) Thank you Ritz!
AMAZING!!!! I have planned my wedding with The Ritz Carlton and my coordinator there Megan Buncis, for a year and a half! Read more...
AMAZING!!!! I have planned my wedding with The Ritz Carlton and my coordinator there Megan Buncis, for a year and a half! Every step of the way was great with awesome service! They made me feel wanted and pampered always! :) Orlando has SO many wedding venues to select from but I know I selected the best one! The food, service and atmosphere is a dream! I would over and over again recommend this venue to any bride considering it! :) Thank you Ritz! Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
1+ year ago
0.2/5.0
BEYOND INCOMPETENT. The service the day of the wedding was the only good thing about the whole wedding planning process with the Ritz Carlton, they left so much to be desired. There was lack of communication and frankly respect during the WHOLE PROCESS. if you invest a large amount of money and time the least you can expect is decent customer service. I truly regret signing a contract with the Ritz Carlton and choosing them as my venue it ruined the whole wedding planning process for me and left me nothing but disappointed and stressed. They were terrible to work with and are extremely incompetent, they will leave you disappointed. I don't want anyone to go through the stress I did with them. That is why I am writing this review. They put the name Ritz Carlton to shame.
BEYOND INCOMPETENT. The service the day of the wedding was the only good thing about the whole wedding planning process Read more...
BEYOND INCOMPETENT. The service the day of the wedding was the only good thing about the whole wedding planning process with the Ritz Carlton, they left so much to be desired. There was lack of communication and frankly respect during the WHOLE PROCESS. if you invest a large amount of money and time the least you can expect is decent customer service. I truly regret signing a contract with the Ritz Carlton and choosing them as my venue it ruined the whole wedding planning process for me and left me nothing but disappointed and stressed. They were terrible to work with and are extremely incompetent, they will leave you disappointed. I don't want anyone to go through the stress I did with them. That is why I am writing this review. They put the name Ritz Carlton to shame. Read less
Services Used: Wedding Venue
The Ritz-Carlton Orlando, Grande Lakes responded with the following comments:

Dear Sir/Madam,

Thank you for your comments regarding your recent wedding with us. Please accept my sincerest apologies for the inconveniences you experienced. We strive to provide services that exceed the expectations of our guests and I apologize that we did not achieve that goal with you. Your feedback is sincerely valued and I would like the opportunity to discuss the planning of your wedding in detail. If you would like to discuss your experience further, I may be reached at 407-393-4130 or via email at john.hart@ritzcarlton.com

Sincerely,

John Hart
Director, Meetings & Special Events
The Ritz-Carlton Orlando, Grande Lakes
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Gabrielle
Wedding:
6/6/2015
5.0/5.0
We used both the Ritz Carlton and JW Marriott at Grande Lakes property (they share the same property) for our venue and it was fantastic. We worked with Michael from the Ritz Carlton and he did everything he could at all times to make my husband and I happy with our day, Sarah Selman also helped out with room blocking for our guests. Everything ran smoothly and if there was even the slightest hiccup in the road, the team was on it to make it right! A very good feeling to have on your wedding day. The groom and his brothers wanted to play a round of golf the day of the wedding and Michael coordinated everything for that so well. They set up a cake tasting that was AMAZING. This team really goes above and beyond what you expect and they have a smile on their faces the entire way through!

Beautiful site, beautiful services, beautiful people! A+++!
We used both the Ritz Carlton and JW Marriott at Grande Lakes property (they share the same property) for our venue and it Read more...
We used both the Ritz Carlton and JW Marriott at Grande Lakes property (they share the same property) for our venue and it was fantastic. We worked with Michael from the Ritz Carlton and he did everything he could at all times to make my husband and I happy with our day, Sarah Selman also helped out with room blocking for our guests. Everything ran smoothly and if there was even the slightest hiccup in the road, the team was on it to make it right! A very good feeling to have on your wedding day. The groom and his brothers wanted to play a round of golf the day of the wedding and Michael coordinated everything for that so well. They set up a cake tasting that was AMAZING. This team really goes above and beyond what you expect and they have a smile on their faces the entire way through!

Beautiful site, beautiful services, beautiful people! A+++! Read less
Services Used: Wedding Venue
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Ashley
Wedding:
5/4/2013
5.0/5.0
Ted and I are so thankful for the incredible service, care and detail that was put into creating our special day by The Ritz-Carlton Orlando Team. We took our time searching for the perfect wedding venue, and when we visited The Ritz-Carlton, we knew it was the right match for us and couldn't be happier!

My husband and I selected our wonderful wedding cuisine from The Ritz-Carlton catering team. The food was so incredibly tasty, and met the level of service you would expect at The Ritz-Carlton.

We also selected our wedding cake through The Ritz-Carlton. I sent a photo of my wedding dress to the hotel and they created a beautiful sketch of our wedding cake that resembled key aspects of my dress, and was absolutely beautiful. We enjoyed both chocolate cake with raspberry filling, and a light cheesecake with fruit topping.

The professional team that we worked with at the hotel was top-notch. Grace Beredo initially worked with us on our wedding contract. She was wonderful to work with, and answered our questions throroughly to make sure we were creating our dream event. On the day of the wedding, Sara Brooks was our wedding concierge, who worked side by side with Megan Bucnis. Sara throughout the day continued to go out of her way to make sure our day was running smoothly and extra special. Most of our communication was with Megan Bucnis throughout the wedding planning. She was kind, caring and so professional, and was constantly helping us create our perfect wedding day. When we had a question, Megan would quickly get us an answer. Ted and I went to visit the hotel a handful of times to help us envision our special day, and Megan always met us with a smile. She was always so helpful and did everything to meet our needs. She continuously went out of her way to make sure we were a happy couple, and we are so thankful for the service - from the beginning, all the way to the end - that she provided for us.

Thank you for the stellar service!
Ted and I are so thankful for the incredible service, care and detail that was put into creating our special day by The Read more...
Ted and I are so thankful for the incredible service, care and detail that was put into creating our special day by The Ritz-Carlton Orlando Team. We took our time searching for the perfect wedding venue, and when we visited The Ritz-Carlton, we knew it was the right match for us and couldn't be happier!

My husband and I selected our wonderful wedding cuisine from The Ritz-Carlton catering team. The food was so incredibly tasty, and met the level of service you would expect at The Ritz-Carlton.

We also selected our wedding cake through The Ritz-Carlton. I sent a photo of my wedding dress to the hotel and they created a beautiful sketch of our wedding cake that resembled key aspects of my dress, and was absolutely beautiful. We enjoyed both chocolate cake with raspberry filling, and a light cheesecake with fruit topping.

The professional team that we worked with at the hotel was top-notch. Grace Beredo initially worked with us on our wedding contract. She was wonderful to work with, and answered our questions throroughly to make sure we were creating our dream event. On the day of the wedding, Sara Brooks was our wedding concierge, who worked side by side with Megan Bucnis. Sara throughout the day continued to go out of her way to make sure our day was running smoothly and extra special. Most of our communication was with Megan Bucnis throughout the wedding planning. She was kind, caring and so professional, and was constantly helping us create our perfect wedding day. When we had a question, Megan would quickly get us an answer. Ted and I went to visit the hotel a handful of times to help us envision our special day, and Megan always met us with a smile. She was always so helpful and did everything to meet our needs. She continuously went out of her way to make sure we were a happy couple, and we are so thankful for the service - from the beginning, all the way to the end - that she provided for us.

Thank you for the stellar service! Read less
Services Used: Wedding Venue
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Stephanie
Wedding:
4/6/2013
5.0/5.0
Breath-taking venue!! Event manager Megan did a phenomenal job..she worked so so hard! I don't know how she does it, but she made me feel like I was the only event she was planning for! The hotel is an incredible place and I am going to make sure I return there someday! I went to the top 5 star resort in jamaica and it still didn't compare to how amazing the Ritz and their service is!
Breath-taking venue!! Event manager Megan did a phenomenal job..she worked so so hard! I don't know how she does it, but Read more...
Breath-taking venue!! Event manager Megan did a phenomenal job..she worked so so hard! I don't know how she does it, but she made me feel like I was the only event she was planning for! The hotel is an incredible place and I am going to make sure I return there someday! I went to the top 5 star resort in jamaica and it still didn't compare to how amazing the Ritz and their service is! Read less
Services Used: Wedding Venue
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Denisse
Wedding:
10/6/2012
5.0/5.0
Absolutely gorgeous venue! They were amazing to work with and did absolutely everything they could to make our wedding day special :) The staff at the Ritz has by far the best service!
Absolutely gorgeous venue! They were amazing to work with and did absolutely everything they could to make our wedding day Read more...
Absolutely gorgeous venue! They were amazing to work with and did absolutely everything they could to make our wedding day special :) The staff at the Ritz has by far the best service! Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
2+ years ago
4.7/5.0
Dream Wedding! Our wedding ceremony and reception was held at The Ritz-Carlton Grande Lakes in two of their ballrooms. It was a DREAM wedding! From the moment we stepped foot in the Ritz and spoke with one of the Sales Associates (Grace), we were treated like royalty. As we toured the venue, EVERY member of the staff we encountered, no matter what position, greeted us and made us feel welcome. Our immediate impression was the incredible, personalized service. Of course, we would expect this from The Ritz - that is what the brand is all about. However, the way it was executed was still quite impressive :)

We were happy with the venue itself, the facilities, the food (amazing!!!), the cake (oh my goodness, the
cake/pastry artist was INCREDIBLE) and our incredible wedding coorindator (Sarah). She was always so cool under pressure and was a pleasure to work with throughout the process. Anytime I had questions, she was always professional, helpful and quick to respond.

Of course, as you may expect, there were some things that we felt were a bit over-priced. An approximate example - $5 for an economy size bag of pretzels in our Hospitality suite. A little much, I think.

Another MAJOR issue we had was the parking - the Ritz was the only 5-star venue that did not cover parking for our guests. Self-parking and valet parking were discounted but guests still had to pay $11 and $17/day respectively. The Waldorf and other competing sites offered complimentary parking. I'm unaware of any major issues day-of, but we personally had several problems in our various visits with the parking folks, who we were told are contracted out and are not technically within the Ritz.

Nonetheless, overall, we were very happy with the venue - the wedding was truly a DREAM! Thanks to the Ritz and everyone on our wedding team there who helped make the event unforgettable - not just for us, but I think for many of our guests, as well!
Dream Wedding! Our wedding ceremony and reception was held at The Ritz-Carlton Grande Lakes in two of their ballrooms. It Read more...
Dream Wedding! Our wedding ceremony and reception was held at The Ritz-Carlton Grande Lakes in two of their ballrooms. It was a DREAM wedding! From the moment we stepped foot in the Ritz and spoke with one of the Sales Associates (Grace), we were treated like royalty. As we toured the venue, EVERY member of the staff we encountered, no matter what position, greeted us and made us feel welcome. Our immediate impression was the incredible, personalized service. Of course, we would expect this from The Ritz - that is what the brand is all about. However, the way it was executed was still quite impressive :)

We were happy with the venue itself, the facilities, the food (amazing!!!), the cake (oh my goodness, the
cake/pastry artist was INCREDIBLE) and our incredible wedding coorindator (Sarah). She was always so cool under pressure and was a pleasure to work with throughout the process. Anytime I had questions, she was always professional, helpful and quick to respond.

Of course, as you may expect, there were some things that we felt were a bit over-priced. An approximate example - $5 for an economy size bag of pretzels in our Hospitality suite. A little much, I think.

Another MAJOR issue we had was the parking - the Ritz was the only 5-star venue that did not cover parking for our guests. Self-parking and valet parking were discounted but guests still had to pay $11 and $17/day respectively. The Waldorf and other competing sites offered complimentary parking. I'm unaware of any major issues day-of, but we personally had several problems in our various visits with the parking folks, who we were told are contracted out and are not technically within the Ritz.

Nonetheless, overall, we were very happy with the venue - the wedding was truly a DREAM! Thanks to the Ritz and everyone on our wedding team there who helped make the event unforgettable - not just for us, but I think for many of our guests, as well! Read less
Services Used: Wedding Venue
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Hannah
Wedding:
5/26/2012
5.0/5.0
My wedding was perfect due to the staff here at the Ritz! Everyone is so helpful and accommodating. Yes it is expensive but worth every penny!
My wedding was perfect due to the staff here at the Ritz! Everyone is so helpful and accommodating. Yes it is expensive Read more...
My wedding was perfect due to the staff here at the Ritz! Everyone is so helpful and accommodating. Yes it is expensive but worth every penny! Read less
Services Used: Wedding Venue
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Jennifer Thomas
Wedding:
3/24/2012
5.0/5.0
The service and attention to detail of the employees a the Ritz-Carlton EXCEEDED my expectations!
The service and attention to detail of the employees a the Ritz-Carlton EXCEEDED my expectations!
The service and attention to detail of the employees a the Ritz-Carlton EXCEEDED my expectations! Read less
Services Used: Wedding Venue
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Natalie
Wedding:
4/16/2011
4.9/5.0
We enjoyed working with the staff at The Ritz Carlton-Grande Lakes. They always returned or answered every phone call promptly! Our wedding weekend at the resort was incredible and all the resort staff was fabulous! Our wedding was exactly what we imagined and hoped for! Thank you!!
We enjoyed working with the staff at The Ritz Carlton-Grande Lakes. They always returned or answered every phone call Read more...
We enjoyed working with the staff at The Ritz Carlton-Grande Lakes. They always returned or answered every phone call promptly! Our wedding weekend at the resort was incredible and all the resort staff was fabulous! Our wedding was exactly what we imagined and hoped for! Thank you!! Read less
Services Used: Wedding Venue

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4012 Central Florida Parkway, Orlando, FL 32837 See On Map
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