Quality of Service
Ratings: 7 Pros: Good job on the hair and make-up for bride/bridesmaids/MOB Cons: Overall Disappointed Expensive Other reasons listed below Cathryn Van Breen did our make-up and Shelia did our hair. Overall they did a good job with our hair & make-up, although, we had numerous issues with them. They showed up a few minutes late and then took another 15 minutes to set up. The hair and make-up took longer than expected so it threw off our time schedule. They ate our food that was intended for the wedding party which I felt was tacky and unprofessional. The wedding party & The Studio agency decided against styling my mother-in-laws hair as planned. If they had styled her hair as planned, we would have been behind schedule even more. The Studio Agency agreed to give us a refund for that service, although, we never received the refund in the mail as promised. I followed up to find out if they sent the refund in the mail and they didnt even respond. We paid to have the flower-girls hair styled with flowers or an up-do. They brushed her hair but they didnt add any flowers and it didnt look any different than it normally does. We felt that we didnt get any value out of what we spent to have the flower girls hair styled. I also had problems with the false eyelashes Cathryn put on me. One of them came undone during the ceremony. It would have been a terrible situation but thank god my matron of honor brought eyelash glue with her. We were able to fix the eyelash problem but it took another 15-20 minutes for my MOH to go to her room, get the glue, and fix the eyelash. This extra 15-20 minutes cut into our time for family/group photos.
Services Used: Beauty & Health
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