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(7)

The Tux Shop

Palm Beach Gardens , FL
EMAIL US
EMAIL US

LOCATION

5540 PGA Blvd., Suite 104
Palm Beach Gardens, FL US 33418 (map)
Please let this vendor know that you found them on the WeddingWire Network.
Dress & Attire

REVIEWS

4.3
out of 5.0
4.2/5.0
4.5/5.0
4.4/5.0
4.3/5.0
4.3/5.0
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Brittany
Wedding:
6/22/2013
2.7/5.0
We live in Boca Raton and were having trouble finding a tux place in the area that carried a gray tux my husband wanted for our wedding. We came across The Tux Shop online and spoke to Susan over the phone and she assured us she carried a few shades of gray tuxes. So we ignored the hour drive to get there, and sure enough, Susan carried exactly what we were looking for. We rented 8 tuxes at $210 a piece. Everything ran smoothly until the tuxes arrived. 1st, we received the wrong ties. When we informed Susan about this, she said she would have them at the shop for us to pick up ourselves. Even though this was her mistake, she was happy to tell us to come drive an hour to correct it. We ended up just sticking with the wrong ties and my husband had to buy his own tie. 2 out of the 8 pairs of shoes were broken. The heel broke right off and the men had to super glue them back on. The button on the groom’s tux was also broken. After the wedding, it would’ve been nice of Susan to offer a service to us to meet halfway or even come pick up the tuxes, but again, there was really no appreciation for our business and I had to rush to the shop 2 days after my wedding to get them there by 10am. When I arrived, there was a woman there I hadn’t met before and I mentioned the issues we had, but she just laughed it off. A couple days later we got a package from the shop with an extra pair of pants that got mixed in the tuxes, a vest that was apparently “damaged beyond repair”, and an invoice for the shipping charges and the vest. It would’ve been nice to get a courtesy call from the shop before they charged us an extra $105. We could’ve figured something out to avoid being charged for shipping. Naively, when we got the package we thought it would be a thank you gift for our business! My husband and the groomsmen did look fantastic, but with the amount of money we paid and how far we drove to give The Tux Shop our business, I would’ve appreciated better quality and customer service.
We live in Boca Raton and were having trouble finding a tux place in the area that carried a gray tux my husband wanted Read more...
We live in Boca Raton and were having trouble finding a tux place in the area that carried a gray tux my husband wanted for our wedding. We came across The Tux Shop online and spoke to Susan over the phone and she assured us she carried a few shades of gray tuxes. So we ignored the hour drive to get there, and sure enough, Susan carried exactly what we were looking for. We rented 8 tuxes at $210 a piece. Everything ran smoothly until the tuxes arrived. 1st, we received the wrong ties. When we informed Susan about this, she said she would have them at the shop for us to pick up ourselves. Even though this was her mistake, she was happy to tell us to come drive an hour to correct it. We ended up just sticking with the wrong ties and my husband had to buy his own tie. 2 out of the 8 pairs of shoes were broken. The heel broke right off and the men had to super glue them back on. The button on the groom’s tux was also broken. After the wedding, it would’ve been nice of Susan to offer a service to us to meet halfway or even come pick up the tuxes, but again, there was really no appreciation for our business and I had to rush to the shop 2 days after my wedding to get them there by 10am. When I arrived, there was a woman there I hadn’t met before and I mentioned the issues we had, but she just laughed it off. A couple days later we got a package from the shop with an extra pair of pants that got mixed in the tuxes, a vest that was apparently “damaged beyond repair”, and an invoice for the shipping charges and the vest. It would’ve been nice to get a courtesy call from the shop before they charged us an extra $105. We could’ve figured something out to avoid being charged for shipping. Naively, when we got the package we thought it would be a thank you gift for our business! My husband and the groomsmen did look fantastic, but with the amount of money we paid and how far we drove to give The Tux Shop our business, I would’ve appreciated better quality and customer service. Read less
Services Used: Dress & Attire
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Monica
Wedding:
1/22/2011
5.0/5.0
Very elegant and affordable!
Very elegant and affordable!
Very elegant and affordable! Read less
Services Used: Dress & Attire
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Melissa
Wedding:
1/9/2010
3.0/5.0
It was okay service. The groom's measurements got lost and the groomsmens' colors were all mixed up int he system. If we hadn't of just stopped in to make sure everything was okay 2 weeks before the wedding then it propably would have been a disaster. But they did fix everything and we worked it all out. The groomsmen looked great in the end!
It was okay service. The groom's measurements got lost and the groomsmens' colors were all mixed up int he system. If we Read more...
It was okay service. The groom's measurements got lost and the groomsmens' colors were all mixed up int he system. If we hadn't of just stopped in to make sure everything was okay 2 weeks before the wedding then it propably would have been a disaster. But they did fix everything and we worked it all out. The groomsmen looked great in the end! Read less
Services Used: Dress & Attire
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Andria
Wedding:
8/1/2009
4.8/5.0
Excellent service!!!!Very professional and great sales !They have beautiful dresses there... After going to several places, I found my dress there, and it was not hard to fall in love with it... Really nice place to pick your dress and very friendly people...
A+
Excellent service!!!!Very professional and great sales !They have beautiful dresses there... After going to several Read more...
Excellent service!!!!Very professional and great sales !They have beautiful dresses there... After going to several places, I found my dress there, and it was not hard to fall in love with it... Really nice place to pick your dress and very friendly people...
A+ Read less
Services Used: Dress & Attire
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Carol
Wedding:
6/27/2009
5.0/5.0
I recommend it, they are extremely helpful and fast.
I recommend it, they are extremely helpful and fast.
I recommend it, they are extremely helpful and fast. Read less
Services Used: Dress & Attire
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kimd246
Wedding:
1/26/2008
4.9/5.0
The Tux Shop is great! We rented the grooms and the groomsmen tuxes from there. They were very helpful in helping us choose the tuxes and were an overall joy to work with.
The Tux Shop is great! We rented the grooms and the groomsmen tuxes from there. They were very helpful in helping us Read more...
The Tux Shop is great! We rented the grooms and the groomsmen tuxes from there. They were very helpful in helping us choose the tuxes and were an overall joy to work with. Read less
Services Used: Dress & Attire

MAP

 
5540 PGA Blvd., Suite 104, Palm Beach Gardens, FL 33418 See On Map
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