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The wedding chapel

Crystal , MN

LOCATION

crystal, MN US
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Dress & Attire

REVIEWS

2.4
out of 5.0
2.2/5.0
2.4/5.0
2.4/5.0
2.7/5.0
2.5/5.0
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Anonymous
Wedding:
Recently Married
0.3/5.0
I went to the Bridal Store during the time is was being made from the Wedding Chapel into the Bridal Store. The place was torn apart for remodeling. They apologized for the mess. I tried on a few dresses that the lady brought me. She asked what I was looking for and did not bring me any dresses that I was looking for. It was a friend and my mom that did end up finding my dress for me. I ordered and paid for my dress that day. I am not getting married until 2015 but ordered my dress in September of 2013 and was told it would be in by the end of February of 2014. The end of February rolled around and I still didn't hear anything. I also had gotten a new number so I called to check on the status of the dress and to let them know that I got a new number. They told me it was not in yet but it would for sure be in by the end of March. So again the end of March rolled around and I still had not heard anything from them. I called and left a msg for them to call me back about my dress. Did not receive a call back at all. So I once again called them to see where my dress was in April. The lady on the phone told me she would check on the order and get back to me the same day or the next. I didn't hear from them at all. I then decided to email them because calling wasn't doing anything. I did get a call back from them the same day as my email. Saying all cheery and bubbly that my dress was in and that it had been there since the middle of March. Its not May! They said they were unable to get ahold of me because my phone wouldn't ring when they called. Well you were able to leave me a voice mail!! I went in to pick up my dress told them about my problems with them. Never once did I get an apology from anyone. They made it out to be my fault for not having a phone that rings.. Well I do have a phone that rings because you left me a msg. They had nothing to say except that they tried to get a hold of me several times. They also had my moms number so they could have called her also
I went to the Bridal Store during the time is was being made from the Wedding Chapel into the Bridal Store. The place was Read more...
I went to the Bridal Store during the time is was being made from the Wedding Chapel into the Bridal Store. The place was torn apart for remodeling. They apologized for the mess. I tried on a few dresses that the lady brought me. She asked what I was looking for and did not bring me any dresses that I was looking for. It was a friend and my mom that did end up finding my dress for me. I ordered and paid for my dress that day. I am not getting married until 2015 but ordered my dress in September of 2013 and was told it would be in by the end of February of 2014. The end of February rolled around and I still didn't hear anything. I also had gotten a new number so I called to check on the status of the dress and to let them know that I got a new number. They told me it was not in yet but it would for sure be in by the end of March. So again the end of March rolled around and I still had not heard anything from them. I called and left a msg for them to call me back about my dress. Did not receive a call back at all. So I once again called them to see where my dress was in April. The lady on the phone told me she would check on the order and get back to me the same day or the next. I didn't hear from them at all. I then decided to email them because calling wasn't doing anything. I did get a call back from them the same day as my email. Saying all cheery and bubbly that my dress was in and that it had been there since the middle of March. Its not May! They said they were unable to get ahold of me because my phone wouldn't ring when they called. Well you were able to leave me a voice mail!! I went in to pick up my dress told them about my problems with them. Never once did I get an apology from anyone. They made it out to be my fault for not having a phone that rings.. Well I do have a phone that rings because you left me a msg. They had nothing to say except that they tried to get a hold of me several times. They also had my moms number so they could have called her also Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
0.0/5.0
Will NOT go back horrible customer service,horrible tailoring and horrible all around. I was in a bridal party of 5 bridesmaids and 5 groomsmen. EVERYTHING bridal gown, tuxes (for fathers, ushers, groomsmen everyone), and all bridesmaid dresses were rented or purchased from here. That said I was first taken back that none of the bridemaids received a discount like the groomsmen did on their tuxes because the entire wedding party was shopping under one roof; but that's not here nor there. My BIGGEST issue was that 2 months before the set wedding date the wrong bridesmaid dresses arrived!! It turned out that someone had manually inputted the dresses wrong in the system resulting in us receiving ballgown length dresses vs. cocktail length. The correct dresses in the mean time had become discontinued, so our options were limited as we knew it. Yet they bullied the bride into accepting their mistake by telling her she wouldn't be able find new dresses and get them in by the wedding date anywhere so she had to deal with the dresses that we were shipped. They advised the bride that she lucked out with their mistake because the dresses we were shipped were "higher quality dress" and it had a corset back. For that reason they didn't believe a discount should be issued for their mistake. They simply said that they would rip apart the dresses and shorten them to the desired length (easier said than done with the rouching, layering and lack of material in some areas). All other alterations us bridesmaids would need to pay out of pocket (I as well as 3 of the other bridesmaids needed to get our dress taken by 2 sizes because the corset back fit differently than a zipper would have). It wasn't until our second fitting that we learned our tailor was in over her head with the alterations the store claimed she could easily do. The tailor sweet at first hugged me saying "thank god they work" After recommending the length needed to be adjusted there was a attitude change saying "s
Will NOT go back horrible customer service,horrible tailoring and horrible all around. I was in a bridal party of 5 Read more...
Will NOT go back horrible customer service,horrible tailoring and horrible all around. I was in a bridal party of 5 bridesmaids and 5 groomsmen. EVERYTHING bridal gown, tuxes (for fathers, ushers, groomsmen everyone), and all bridesmaid dresses were rented or purchased from here. That said I was first taken back that none of the bridemaids received a discount like the groomsmen did on their tuxes because the entire wedding party was shopping under one roof; but that's not here nor there. My BIGGEST issue was that 2 months before the set wedding date the wrong bridesmaid dresses arrived!! It turned out that someone had manually inputted the dresses wrong in the system resulting in us receiving ballgown length dresses vs. cocktail length. The correct dresses in the mean time had become discontinued, so our options were limited as we knew it. Yet they bullied the bride into accepting their mistake by telling her she wouldn't be able find new dresses and get them in by the wedding date anywhere so she had to deal with the dresses that we were shipped. They advised the bride that she lucked out with their mistake because the dresses we were shipped were "higher quality dress" and it had a corset back. For that reason they didn't believe a discount should be issued for their mistake. They simply said that they would rip apart the dresses and shorten them to the desired length (easier said than done with the rouching, layering and lack of material in some areas). All other alterations us bridesmaids would need to pay out of pocket (I as well as 3 of the other bridesmaids needed to get our dress taken by 2 sizes because the corset back fit differently than a zipper would have). It wasn't until our second fitting that we learned our tailor was in over her head with the alterations the store claimed she could easily do. The tailor sweet at first hugged me saying "thank god they work" After recommending the length needed to be adjusted there was a attitude change saying "s Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
0.8/5.0
They make it practically impossible to submit bridal party measurements. I had to have my bridesmaids call at least three times before they recorded everything correctly. They never return messages and they have horrible customer service.

Go anywhere else - the Wedding Chapel - soon to be called The Bridal Store is awful. Never, never recommend.
They make it practically impossible to submit bridal party measurements. I had to have my bridesmaids call at least three Read more...
They make it practically impossible to submit bridal party measurements. I had to have my bridesmaids call at least three times before they recorded everything correctly. They never return messages and they have horrible customer service.

Go anywhere else - the Wedding Chapel - soon to be called The Bridal Store is awful. Never, never recommend. Read less
Services Used: Dress & Attire
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Amanda
Wedding:
6/1/2014
0.0/5.0
Bridesmaid dresses weeks late in coming in and they have no idea where the dresses even are. They refuse to give us any information or call us back. We have called multiple times and no one seems to know that first our dresses are late or anything about them. They changed their prices on hemming by a lot (5 times the original price).
Bridesmaid dresses weeks late in coming in and they have no idea where the dresses even are. They refuse to give us any Read more...
Bridesmaid dresses weeks late in coming in and they have no idea where the dresses even are. They refuse to give us any information or call us back. We have called multiple times and no one seems to know that first our dresses are late or anything about them. They changed their prices on hemming by a lot (5 times the original price). Read less
Services Used: Dress & Attire
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Anong
Wedding:
7/19/2013
0.1/5.0
I am so upset at this place especially due to alterations! Don't ever get your alterations done here! The lady gave me her professional advice not to alter my dress because she would only have to cut of a smidgen and they were going to charge me $190 for the alterations. I asked if she was sure because I thought I should alter my dress. She told me to buy a slip to wear under so the dress will lift a little higher and that's all I would need. I tried that and it worked. I went to pick up my dress the week before my wedding date, but they said I couldn't take it home because they didn't steam it or press it yet. So I picked up my dress two days before the wedding and after it was steamed and pressed it was super long! Even with my slip under it was long! I was upset because the lady gave me her professional advice. They were so unprofessional and blamed me for the mistake. They came up with all these excuses of how I didn't follow up with them and that I showed up the first time without my shoes...all these stupid excuses and blamed me. I have not said one word and didnt point fingers at them. I just wanted my dress fixed! After two alterations lady came and blamed me, I was furious! They were the ones who told me to not alter my dress. They should have known pressing the dress and steaming it would potentially make it longer! They also tried telling me that steaming & pressing the dress wouldn't make it longer. The third alterations lady who was the one that told me not to alter my dress came in and looked at my dress and then said that it is true after steaming and pressing the dress, it became longer. I was furious they tried to lie about it and didnt even offer to do anything about it. The whole time I had to ask them what they were going to do about it. They finally measured me and altered my dress the day before the wedding. I picked it up that night and when I tried it on, everything was horrible! It was too short even without the slip and I had to wear flats
I am so upset at this place especially due to alterations! Don't ever get your alterations done here! The lady gave me her Read more...
I am so upset at this place especially due to alterations! Don't ever get your alterations done here! The lady gave me her professional advice not to alter my dress because she would only have to cut of a smidgen and they were going to charge me $190 for the alterations. I asked if she was sure because I thought I should alter my dress. She told me to buy a slip to wear under so the dress will lift a little higher and that's all I would need. I tried that and it worked. I went to pick up my dress the week before my wedding date, but they said I couldn't take it home because they didn't steam it or press it yet. So I picked up my dress two days before the wedding and after it was steamed and pressed it was super long! Even with my slip under it was long! I was upset because the lady gave me her professional advice. They were so unprofessional and blamed me for the mistake. They came up with all these excuses of how I didn't follow up with them and that I showed up the first time without my shoes...all these stupid excuses and blamed me. I have not said one word and didnt point fingers at them. I just wanted my dress fixed! After two alterations lady came and blamed me, I was furious! They were the ones who told me to not alter my dress. They should have known pressing the dress and steaming it would potentially make it longer! They also tried telling me that steaming & pressing the dress wouldn't make it longer. The third alterations lady who was the one that told me not to alter my dress came in and looked at my dress and then said that it is true after steaming and pressing the dress, it became longer. I was furious they tried to lie about it and didnt even offer to do anything about it. The whole time I had to ask them what they were going to do about it. They finally measured me and altered my dress the day before the wedding. I picked it up that night and when I tried it on, everything was horrible! It was too short even without the slip and I had to wear flats Read less
Services Used: Dress & Attire
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Jillian
Wedding:
10/5/2012
2.8/5.0
I found the dress I loved at 3 locations. the last location I went to was the wedding chapel in crystal and they had the best price. The woman the helped me with the dress Monica, was very nice knew that this was what I was looking for. BUT everytime I called to ask questions or make an appt the women answering the phone were rude and talked to me like I was dumb and didnt know what I was doing. *I for one have not been married before so no I didnt entirely know what I was doing but they acted like I wasnt an important customer. THEN! the day I went to pick up my dress (luckily they showed it to me) the lady brought the wrong dress out!! that unexceptable and UNPROFESSIONAL. once I did get my dress they didnt have the shawl with it! 2 days before the wedding and unnecessary stress
I found the dress I loved at 3 locations. the last location I went to was the wedding chapel in crystal and they had the Read more...
I found the dress I loved at 3 locations. the last location I went to was the wedding chapel in crystal and they had the best price. The woman the helped me with the dress Monica, was very nice knew that this was what I was looking for. BUT everytime I called to ask questions or make an appt the women answering the phone were rude and talked to me like I was dumb and didnt know what I was doing. *I for one have not been married before so no I didnt entirely know what I was doing but they acted like I wasnt an important customer. THEN! the day I went to pick up my dress (luckily they showed it to me) the lady brought the wrong dress out!! that unexceptable and UNPROFESSIONAL. once I did get my dress they didnt have the shawl with it! 2 days before the wedding and unnecessary stress Read less
Services Used: Dress & Attire
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Katie
Wedding:
9/8/2012
2.8/5.0
I bought my wedding dress from the Wedding Chapel. I ordered it plenty early and they quoted that it would arrive the beginning of March. March went by, but it did arrive in April. When I began alterations, first they told me two months was "cutting it close." I had to have it altered two times, even then my sweetheart neckline on the left side kept bending outwards because of the boning on my wedding day. I was also unimpressed with my bustle. It looked and sounded great at first, however; the thing didn't make it one-song at a time before it would come undone. Luckily there was a handle in the train that I was able to hold onto all night.
I bought my wedding dress from the Wedding Chapel. I ordered it plenty early and they quoted that it would arrive the Read more...
I bought my wedding dress from the Wedding Chapel. I ordered it plenty early and they quoted that it would arrive the beginning of March. March went by, but it did arrive in April. When I began alterations, first they told me two months was "cutting it close." I had to have it altered two times, even then my sweetheart neckline on the left side kept bending outwards because of the boning on my wedding day. I was also unimpressed with my bustle. It looked and sounded great at first, however; the thing didn't make it one-song at a time before it would come undone. Luckily there was a handle in the train that I was able to hold onto all night. Read less
Services Used: Dress & Attire
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AM787878
Wedding:
2/25/2012
1.0/5.0
I went shopping for my wedding dress at the wedding chapel and was not impressed with their service at all. The lady helping us was rude and kept bringing me dresses that were opposite of what I was looking for. The whole experience was weird and when I told the lady that I did not find anything I liked it was just awkward.
I went shopping for my wedding dress at the wedding chapel and was not impressed with their service at all. The lady Read more...
I went shopping for my wedding dress at the wedding chapel and was not impressed with their service at all. The lady helping us was rude and kept bringing me dresses that were opposite of what I was looking for. The whole experience was weird and when I told the lady that I did not find anything I liked it was just awkward. Read less
Services Used: Dress & Attire
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S&T
Wedding:
8/20/2011
4.0/5.0
My sister got her gown and maids' dresses from The Wedding Chapel a few years ago so they were on my list of bridal shops to visit for selecting my gown. Overall I was satisfied with my experience with The Wedding Chapel, but can't quite give them a 5/5 rating because certain details were lacking. My consultant was very kind and helpful considering my initial appointment was during an extremely busy trunk sale. Their alternationists were great to work with as well. However, there was a delay in getting the gown from the designer which they didn't inform me of until I called to inquire. Also, if I hadn't bought my gown during their trunk sale and received a credit towards a hair piece I definitely would have bought elsewhere--they did not have a diverse selection in terms of both styles and prices (too expensive!). Their service felt disjointed-- I would be referred from one consultant to another on subsequent visits. I am very happy with my gown and so would recommend The Wedding Chapel to other brides but with the caveat that small details may be lacking that will prevent their experience from being seamless.
My sister got her gown and maids' dresses from The Wedding Chapel a few years ago so they were on my list of bridal shops Read more...
My sister got her gown and maids' dresses from The Wedding Chapel a few years ago so they were on my list of bridal shops to visit for selecting my gown. Overall I was satisfied with my experience with The Wedding Chapel, but can't quite give them a 5/5 rating because certain details were lacking. My consultant was very kind and helpful considering my initial appointment was during an extremely busy trunk sale. Their alternationists were great to work with as well. However, there was a delay in getting the gown from the designer which they didn't inform me of until I called to inquire. Also, if I hadn't bought my gown during their trunk sale and received a credit towards a hair piece I definitely would have bought elsewhere--they did not have a diverse selection in terms of both styles and prices (too expensive!). Their service felt disjointed-- I would be referred from one consultant to another on subsequent visits. I am very happy with my gown and so would recommend The Wedding Chapel to other brides but with the caveat that small details may be lacking that will prevent their experience from being seamless. Read less
Services Used: Dress & Attire
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Samantha
Wedding:
5/13/2011
4.4/5.0
The Wedding Chapel worked for me and was always courtous and made me feel special. I really appreciated getting a deal and having to only pay half-down until closer to the wedding. But. . . when I brought other friends to have their services we were treated with some disrespect and the staff acted like we were un-important.
The Wedding Chapel worked for me and was always courtous and made me feel special. I really appreciated getting a deal and Read more...
The Wedding Chapel worked for me and was always courtous and made me feel special. I really appreciated getting a deal and having to only pay half-down until closer to the wedding. But. . . when I brought other friends to have their services we were treated with some disrespect and the staff acted like we were un-important. Read less
Services Used: Dress & Attire
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