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The Westin Poinsett Hotel

Greenville , SC

LOCATION

120 South Main Street
Greenville, SC US 29601 (map)

PHONE

864-250-7901

WEBSITE

View website
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ABOUT US

For one hundred years, the Mansion House Hotel stood on South Main Street in Greenville, South Carolina. In 1924, the hotel was demolished to make room for the construction of the... Read more
For one hundred years, the Mansion House Hotel stood on South Main Street in Greenville, South Carolina. In 1924, the hotel was demolished to make room for the construction of the Poinsett Hotel. The price tag for the new hotel was 1.5 million dollars, and when it opened on June 20, 1925, it was one of the most beautifully furnished hotels in the country. However, during the first year of business, the hotel lost $30,000 and continued to lose money through the years of the Great Depression.

In 1930, Mr. J. Mason Alexander was hired as General Manager Director. Mr. Alexander was known as Old Admiral Spit and Polish, the best hotel manager in the business. Mr. Alexander had a formula for success known as “The four C’s: Cleanliness, cooking, competence and courtesy.” Local residents filled the hotel’s dinning room for family dinners and ballrooms for formal dances. The hotel quickly became known as “Carolina’s Finest,” and by 1940 it was making money.

Also known as “Mr. Poinsett,” Mason Alexander was labeled, “the man who gave you clean money,” because he made sure that no guest left the Poinsett Hotel with anything but clean money in his pocket. Thus, the people who handled money were required to polish all coins before putting them in the cash register for change. Mr. Alexander kept the hotel like “a good housekeeper would keep a house.” He considered hotel patrons as honored guests who should receive a warm reception, fine dining, and a peaceful sleep. Some notable guests at the Poinsett included Amelia Earhardt, John Barrymore, Cornelius Vanderbilt, Bobby Kennedy and the flamboyant Liberace.

Due to increased business during 1941, the hotel added 60 rooms bringing the total to 248 rooms. By the mid 1950’s the motel industry boomed and city hotels became obsolete. In 1959 the hotel was sold to Jack Tarr hotel chain. From 1971 until December 1986, the hotel was foreclosed, and by the end of that year, the last residents of the retirement home moved out. The hotel remained empty until November 1997 when Steve Dopp and Greg Lenox, owners/developer of historic Francis Marion Hotel in Charleston, purchased it and the extensive-and expensive renovation process began.

In June 2000, the owners, former employees and friends of the Poinsett Hotel celebrated the 75th anniversary of it’s original grand opening with an exhibit of historic memorabilia in City Hall and a reception in the Gold Ballroom of the hotel. Many memories of the grand days of the hotel were recalled and shared.

Until early 1990, the Poinsett Hotel was considered one of the eleven most endangered historical sites in South Carolina. With the grand opening of the Westin Poinsett Hotel, the hotel’s future will no longer be jeopardized and once again the City of Greenville will be home to the “Carolina’s Finest.” Read less

PHOTOS

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INFO FOR WEDDING VENUE

When was your venue built?
1925
Describe your venue:
Historic Site, Hotel
Describe the style of your venue
Classic / Traditional, Glamorous, Vintage
What wedding services does your venue provide?
Bridal Shower, Ceremony, Engagement Party, Reception
What is the maximum capacity of your venue?
500
How many event spaces or rooms does your venue offer?
3
Does your venue offer an indoor space?
Yes
Does your venue offer a covered outdoor space?
No
Does your venue offer an uncovered outdoor space?
No
Does your venue have on-site accommodations?
Yes
Number of guest rooms
200
Number of suites
20
What is the minimum rental fee for your venue?
0
Bar Service
Offered in-house
Is bar service included in the minimum rental fee?
Yes
Beverage Service
Offered in-house
Is beverage service included in the minimum rental fee?
Yes
Catering
Offered in-house
Is catering included in the minimum rental fee?
Yes
What is the average catering price per person at your venue?
30
Event Coordination
Offered in-house
Is event coordination included in the minimum rental fee?
Yes
Event Rentals
Outside vendors welcome
Lighting and Sound
Offered in-house
Are lighting and sound included in the minimum rental fee?
No
Linens
Outside vendors welcome
Seating
Offered in-house, Outside vendors welcome
Is seating included in the minimum rental fee?
Yes
Shuttle / Transportation
Offered in-house
Is transportation included in the minimum rental fee?
No
Wedding Cake
Outside vendors welcome

INFO FOR REHEARSAL DINNER

When was your venue built?
1925
Describe your venue:
Historic Site, Hotel
Describe the style of your venue
Classic / Traditional, Glamorous, Vintage
What wedding services does your venue provide?
Bridal Shower, Ceremony, Engagement Party, Reception
How many event spaces or rooms does your venue offer?
3
Does your venue offer an indoor space?
Yes
Does your venue offer a covered outdoor space?
No
Does your venue offer an uncovered outdoor space?
No
Does your venue have on-site accommodations?
Yes
Number of guest rooms
200
Number of suites
20
What is the minimum rental fee for your venue?
0
Bar Service
Offered in-house
Is bar service included in the minimum rental fee?
Yes
Beverage Service
Offered in-house
Is beverage service included in the minimum rental fee?
Yes
Catering
Offered in-house
Is catering included in the minimum rental fee?
Yes
What is the average catering price per person at your venue?
30
Event Coordination
Offered in-house
Is event coordination included in the minimum rental fee?
Yes
Event Rentals
Outside vendors welcome
Lighting and Sound
Offered in-house
Are lighting and sound included in the minimum rental fee?
No
Linens
Outside vendors welcome
Seating
Offered in-house, Outside vendors welcome
Is seating included in the minimum rental fee?
Yes
Shuttle / Transportation
Offered in-house
Is transportation included in the minimum rental fee?
No
Wedding Cake
Outside vendors welcome

REVIEWS

4.7
out of 5.0
4.8/5.0
4.8/5.0
4.8/5.0
4.6/5.0
4.7/5.0
Sort by
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Liz
Wedding:
4/25/2015
5.0/5.0
So far so good- easy to communicate with, extremely responsive....the space is stunning
So far so good- easy to communicate with, extremely responsive....the space is stunning
So far so good- easy to communicate with, extremely responsive....the space is stunning Read less
Services Used: Rehearsal Dinner, Wedding Venue
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Anonymous
Wedding:
Recently Married
5.0/5.0
An absolute dream to get married at the Westin Poinsett! Kelley Moore did an incredible job helping plan and coordinate our wedding. Couldn't be happier with the way the day went!
An absolute dream to get married at the Westin Poinsett! Kelley Moore did an incredible job helping plan and coordinate Read more...
An absolute dream to get married at the Westin Poinsett! Kelley Moore did an incredible job helping plan and coordinate our wedding. Couldn't be happier with the way the day went! Read less
Services Used: Catering, Wedding Venue
Default-vendor-profile-pic
Ella
Wedding:
6/28/2014
5.0/5.0
My husband used to work at the Westin, so even before we got engaged I knew that this would be our reception location. The beautiful architecture and design provide a venue unlike any others in the downtown Greenville area!

We used the Poinsett Ballroom, Mezzanine and Veranda for our cocktail hour and reception, along with several of the conference rooms off the mezzanine for the band and overflow seating. The space worked perfectly for our 220ish guests, plenty of seating for everyone, and room to maneuver through the room with ease. Linda, the banquet captain was amazing. She had plates made for us and set them down at a table, so we were actually able to sit down and and eat a little!! The entire staff went above and beyond to make our night magical for not only us, but for our guests as well.

We did have a few issues with the event planner, Kelley, that I feel could have been solved easily with better/more consistent communication on her end, but overall it was such a great experience that I don't want to leave any sort of negative comment/feedback for the hotel! My husband's knowledge of the hotel and events (he used to be a banquet captain) came in very handy and made planning the layout and picking the food and other details a breeze. We did the "action stations" on the mezzanine, and had everything from reverse shrimp and grits (my husband's favorite), to a variety of mac and cheese, crab cakes and quesadillas. We brought our own wine, and did the bar by consumption rather than a package.

We also used the Francis Marion room for our Bridal Brunch that morning, and the wedding party stayed in the Presidential Suite the entire weekend. Before making our entrance to the reception, we used the Coffee Shop downstairs where they had a sample of all of our cocktail hour food, and gave us enough time to bustle my dress and relax before starting the party!

Overall, such a perfect event and we had so much fun!
My husband used to work at the Westin, so even before we got engaged I knew that this would be our reception location. The Read more...
My husband used to work at the Westin, so even before we got engaged I knew that this would be our reception location. The beautiful architecture and design provide a venue unlike any others in the downtown Greenville area!

We used the Poinsett Ballroom, Mezzanine and Veranda for our cocktail hour and reception, along with several of the conference rooms off the mezzanine for the band and overflow seating. The space worked perfectly for our 220ish guests, plenty of seating for everyone, and room to maneuver through the room with ease. Linda, the banquet captain was amazing. She had plates made for us and set them down at a table, so we were actually able to sit down and and eat a little!! The entire staff went above and beyond to make our night magical for not only us, but for our guests as well.

We did have a few issues with the event planner, Kelley, that I feel could have been solved easily with better/more consistent communication on her end, but overall it was such a great experience that I don't want to leave any sort of negative comment/feedback for the hotel! My husband's knowledge of the hotel and events (he used to be a banquet captain) came in very handy and made planning the layout and picking the food and other details a breeze. We did the "action stations" on the mezzanine, and had everything from reverse shrimp and grits (my husband's favorite), to a variety of mac and cheese, crab cakes and quesadillas. We brought our own wine, and did the bar by consumption rather than a package.

We also used the Francis Marion room for our Bridal Brunch that morning, and the wedding party stayed in the Presidential Suite the entire weekend. Before making our entrance to the reception, we used the Coffee Shop downstairs where they had a sample of all of our cocktail hour food, and gave us enough time to bustle my dress and relax before starting the party!

Overall, such a perfect event and we had so much fun! Read less
Services Used: Wedding Venue
Default-vendor-profile-pic
Private User
Wedding:
5/31/2014
5.0/5.0
Our wedding at the Westin Poinsett was one to remember! In the months leading up to the event, Kelley was responsive to all of our requests, responding within 24 hours to phone calls and emails. In addition to responsiveness, the team was able to work with our budget for 130+ people, making menu suggestions that were more budget-friendly. Kelley also worked with our wedding coordinator to confirm the details/timeline of the day. Upon our guests' arrival to the venue the night before, the staff at the Westin provided wonderful service. At the end of the wedding night, the concierge manager left a hand-written thank you note along with an assortment of chocolate-covered strawberries for hubby and I to enjoy. If you are looking for a wedding venue with high quality customer service, I highly recommend the Westin Poinsett for your special day!
Our wedding at the Westin Poinsett was one to remember! In the months leading up to the event, Kelley was responsive to Read more...
Our wedding at the Westin Poinsett was one to remember! In the months leading up to the event, Kelley was responsive to all of our requests, responding within 24 hours to phone calls and emails. In addition to responsiveness, the team was able to work with our budget for 130+ people, making menu suggestions that were more budget-friendly. Kelley also worked with our wedding coordinator to confirm the details/timeline of the day. Upon our guests' arrival to the venue the night before, the staff at the Westin provided wonderful service. At the end of the wedding night, the concierge manager left a hand-written thank you note along with an assortment of chocolate-covered strawberries for hubby and I to enjoy. If you are looking for a wedding venue with high quality customer service, I highly recommend the Westin Poinsett for your special day! Read less
Services Used: Wedding Venue
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Kerry
Wedding:
5/30/2014
5.0/5.0
Kelley Moore made planning my son's rehearsal dinner a pleasure. From the beginning of our interactions she was professional, responsive, and innovative. She thought of so many details that had not occurred to me. The Spoonbread Restaurant was the perfect venue for our dinner, and provided an intimate space for our 50 guests. The lobby area and piano bar provided an excellent area for our guests to congregate and relax as they waited for the wedding party to arrive. Yola, the event captain, anticipated and fulfilled our every need, and her staff was extraordinarily attentive. The chef provided a delicious meal and the filets were prepared exactly as I had instructed. Our guests' comments were a testament to the quality of the meal. From start to finish the process was a pleasure and the memories we share are precious! All of the Westin staff were delightful.
Kelley Moore made planning my son's rehearsal dinner a pleasure. From the beginning of our interactions she was Read more...
Kelley Moore made planning my son's rehearsal dinner a pleasure. From the beginning of our interactions she was professional, responsive, and innovative. She thought of so many details that had not occurred to me. The Spoonbread Restaurant was the perfect venue for our dinner, and provided an intimate space for our 50 guests. The lobby area and piano bar provided an excellent area for our guests to congregate and relax as they waited for the wedding party to arrive. Yola, the event captain, anticipated and fulfilled our every need, and her staff was extraordinarily attentive. The chef provided a delicious meal and the filets were prepared exactly as I had instructed. Our guests' comments were a testament to the quality of the meal. From start to finish the process was a pleasure and the memories we share are precious! All of the Westin staff were delightful. Read less
Services Used: Catering, Ceremony Music, Wedding Planning, Wedding Venue
Default-vendor-profile-pic
Maria and Steve
Wedding:
4/12/2014
5.0/5.0
We were thrilled by the service and professionalism at the Westin Poinsett. The staff was more than willing to accommodate any of our needs during our weekend for the wedding of our daughter and son in law. We had a great time with friends and family at the Poinsett because they went the extra step to make our occasion as memorable as it was. We would highly recommend an event at this venue..
We were thrilled by the service and professionalism at the Westin Poinsett. The staff was more than willing to accommodate Read more...
We were thrilled by the service and professionalism at the Westin Poinsett. The staff was more than willing to accommodate any of our needs during our weekend for the wedding of our daughter and son in law. We had a great time with friends and family at the Poinsett because they went the extra step to make our occasion as memorable as it was. We would highly recommend an event at this venue.. Read less
Services Used: Wedding Venue
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Andrew
Wedding:
4/12/2014
5.0/5.0
Kelley Moore and The Westin Poisett staff were wonderful! Truly a fairy tale wedding, the ceremony and reception were amazing!
Kelley Moore and The Westin Poisett staff were wonderful! Truly a fairy tale wedding, the ceremony and reception were Read more...
Kelley Moore and The Westin Poisett staff were wonderful! Truly a fairy tale wedding, the ceremony and reception were amazing! Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
Recently Married
5.0/5.0
The Westin handled the wedding and reception almost perfectly. We spent the entire weekend there and are sorry it is over. Kelly Moore and the rest of the staff worked extremely hard to make our daughter's wedding very special.
The Westin handled the wedding and reception almost perfectly. We spent the entire weekend there and are sorry it is over. Read more...
The Westin handled the wedding and reception almost perfectly. We spent the entire weekend there and are sorry it is over. Kelly Moore and the rest of the staff worked extremely hard to make our daughter's wedding very special. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
Recently Married
5.0/5.0
Our daughter's wedding ceremony was in the Gold Ballroom and the reception was in the Poinsett Ballroom. It was a weekend we will always treasure. Kelley Moore was our event planner and did a fabulous job. Thank you for a perfect wedding at the Westin-Poinsett!
Our daughter's wedding ceremony was in the Gold Ballroom and the reception was in the Poinsett Ballroom. It was a weekend Read more...
Our daughter's wedding ceremony was in the Gold Ballroom and the reception was in the Poinsett Ballroom. It was a weekend we will always treasure. Kelley Moore was our event planner and did a fabulous job. Thank you for a perfect wedding at the Westin-Poinsett! Read less
Services Used: Wedding Venue
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Adele
Wedding:
2/22/2014
5.0/5.0
The Westin Poinsett was the perfect setting for the wedding and rehearsal dinner...I only wished we had used it for the reception as well. This was the most courteous and professional staff. From the moment we arrived on site and checked into our rooms, we were treated as if we were the only guests in the hotel. Everyone in every department of the hotel was extremely helpful in making the rehearsal, wedding and overall stay a fantastic experience.
The Westin Poinsett was the perfect setting for the wedding and rehearsal dinner...I only wished we had used it for the Read more...
The Westin Poinsett was the perfect setting for the wedding and rehearsal dinner...I only wished we had used it for the reception as well. This was the most courteous and professional staff. From the moment we arrived on site and checked into our rooms, we were treated as if we were the only guests in the hotel. Everyone in every department of the hotel was extremely helpful in making the rehearsal, wedding and overall stay a fantastic experience. Read less
Services Used: Catering, Wedding Venue
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Gina
Wedding:
2/22/2014
5.0/5.0
We had our daughter's wedding ceremony at the Westin - it was very beautiful and the staff was great to work with. We would highly recommend this venue to anyone
We had our daughter's wedding ceremony at the Westin - it was very beautiful and the staff was great to work with. We Read more...
We had our daughter's wedding ceremony at the Westin - it was very beautiful and the staff was great to work with. We would highly recommend this venue to anyone Read less
Services Used: Rentals & Photobooths, Wedding Venue
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Alex
Wedding:
12/7/2013
5.0/5.0
The Westin made our wedding day go so smooth. Our wedding planner, Kelley was incredible and so helpful! She bent over backwards to make sure we were happy with everything. At the reception my husband and I were given our own table with a waitress assigned to us, all night she brought us our drinks and a few people brought us food so we were able to eat. The room was very spacious and everyone has plenty of room to move. The food was incredible! Our favorite part was going up on the roof for pictures! It was such an amazing experience! We loved having our reception at The Westin!!!!
The Westin made our wedding day go so smooth. Our wedding planner, Kelley was incredible and so helpful! She bent over Read more...
The Westin made our wedding day go so smooth. Our wedding planner, Kelley was incredible and so helpful! She bent over backwards to make sure we were happy with everything. At the reception my husband and I were given our own table with a waitress assigned to us, all night she brought us our drinks and a few people brought us food so we were able to eat. The room was very spacious and everyone has plenty of room to move. The food was incredible! Our favorite part was going up on the roof for pictures! It was such an amazing experience! We loved having our reception at The Westin!!!! Read less
Services Used: Wedding Planning, Lighting & Decor, Wedding Venue
Default-vendor-profile-pic
S
Wedding:
9/21/2013
5.0/5.0
The Westin Poinsett was a beautiful venue for our wedding and reception on September 21st. Kelley did a wonderful job of working closely with my husband and I to ensure that our day went off without a hitch. We were very pleased with the quality of service and general professionalism of all of the staff. Because we are not native to Greenville, we know that the Westin is a value and you can count on them to work hard to meet your needs. Even with two weddings going on at the same time, Kelley was able to make us feel special and remained flexible on a rainy day. Many thanks to the Westin for valuing our concerns and providing the perfect place for our wedding.
The Westin Poinsett was a beautiful venue for our wedding and reception on September 21st. Kelley did a wonderful job of Read more...
The Westin Poinsett was a beautiful venue for our wedding and reception on September 21st. Kelley did a wonderful job of working closely with my husband and I to ensure that our day went off without a hitch. We were very pleased with the quality of service and general professionalism of all of the staff. Because we are not native to Greenville, we know that the Westin is a value and you can count on them to work hard to meet your needs. Even with two weddings going on at the same time, Kelley was able to make us feel special and remained flexible on a rainy day. Many thanks to the Westin for valuing our concerns and providing the perfect place for our wedding. Read less
Services Used: Wedding Venue
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Cheryl
Wedding:
3/10/2013
5.0/5.0
The staff was exceptionally helpful, polite and always available to answer questions or provide assistance. The food at the reception was very good, cold food was cold and hot food was hot. We had several family members and close friends stay the weekend at the hotel and all had a wonderful time. Sarah Locke is terrific to work with and was always available to answer questions. She responded to all my emails in a very timely manner. We did have some issues with central reservations but Amelia sorted everything out for me the day before the event. She did a great job. Our family and friends had a wonderful time and it was the perfect venue for our daughter's wedding. Kudos to The Westin Poinsett!
The staff was exceptionally helpful, polite and always available to answer questions or provide assistance. The food at Read more...
The staff was exceptionally helpful, polite and always available to answer questions or provide assistance. The food at the reception was very good, cold food was cold and hot food was hot. We had several family members and close friends stay the weekend at the hotel and all had a wonderful time. Sarah Locke is terrific to work with and was always available to answer questions. She responded to all my emails in a very timely manner. We did have some issues with central reservations but Amelia sorted everything out for me the day before the event. She did a great job. Our family and friends had a wonderful time and it was the perfect venue for our daughter's wedding. Kudos to The Westin Poinsett! Read less
Services Used: Wedding Venue
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Jennifer
Wedding:
1/12/2013
5.0/5.0
Working with the Westin Poinsett was wonderful! Sarah Locke was extremely helpful and responded to all of our emails promptly. She even helped some of our guests with complicated room requests (adjoining rooms, needed a refrigerator, etc). When we sent her our final guest and meal list, she pointed out that we were below our food and beverage minimum and gave us the option of adding other things to our reception so we would actually be getting something for our money. The food was amazing, we got many compliments from our guests. On top of that the Gold Ballroom is gorgeous and gave our reception a very classy atmosphere. Overall it was a great experience, and I would definitely use them again!
Working with the Westin Poinsett was wonderful! Sarah Locke was extremely helpful and responded to all of our emails Read more...
Working with the Westin Poinsett was wonderful! Sarah Locke was extremely helpful and responded to all of our emails promptly. She even helped some of our guests with complicated room requests (adjoining rooms, needed a refrigerator, etc). When we sent her our final guest and meal list, she pointed out that we were below our food and beverage minimum and gave us the option of adding other things to our reception so we would actually be getting something for our money. The food was amazing, we got many compliments from our guests. On top of that the Gold Ballroom is gorgeous and gave our reception a very classy atmosphere. Overall it was a great experience, and I would definitely use them again! Read less
Services Used: Catering, Wedding Venue
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Sarah Locke very fun and easy to work with. Very quick to reply to email questions. Coordinated the evening problem free.
Sarah Locke very fun and easy to work with. Very quick to reply to email questions. Coordinated the evening problem free.
Sarah Locke very fun and easy to work with. Very quick to reply to email questions. Coordinated the evening problem free. Read less
Services Used: Wedding Venue
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Pam
Wedding:
12/29/2012
5.0/5.0
Our daughter and her new husband's wedding reception was so much fun. The food, ambience and service were wonderful. I have a hard time turning over the details to someone else, but, of course, I had no choice. I was not disappointed!
Our daughter and her new husband's wedding reception was so much fun. The food, ambience and service were wonderful. I Read more...
Our daughter and her new husband's wedding reception was so much fun. The food, ambience and service were wonderful. I have a hard time turning over the details to someone else, but, of course, I had no choice. I was not disappointed! Read less
Services Used: Wedding Planning, Wedding Venue
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Christine
Wedding:
12/8/2012
5.0/5.0
If you are looking for the best reception package, look no further. The Westin has it all and we couldn't have been happier with our decision. We had the time of our lives on our wedding day and highly recommend the Westin to any other bride and groom. On top of a great venue was an incredible planner at the Westin, Sarah Locke. She kept us at ease during all of the planning and that is priceless. It turned out even better than we had imagined because of her.
If you are looking for the best reception package, look no further. The Westin has it all and we couldn't have been Read more...
If you are looking for the best reception package, look no further. The Westin has it all and we couldn't have been happier with our decision. We had the time of our lives on our wedding day and highly recommend the Westin to any other bride and groom. On top of a great venue was an incredible planner at the Westin, Sarah Locke. She kept us at ease during all of the planning and that is priceless. It turned out even better than we had imagined because of her. Read less
Services Used: Wedding Venue
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Kelsey
Wedding:
12/8/2012
5.0/5.0
The Westin was amazing. They made my wedding day completely stress free! I would highly recommend them to anyone!
The Westin was amazing. They made my wedding day completely stress free! I would highly recommend them to anyone!
The Westin was amazing. They made my wedding day completely stress free! I would highly recommend them to anyone! Read less
Services Used: Wedding Venue
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Heidi
Wedding:
12/8/2012
5.0/5.0
Sarah Locke was the Event Planner for my daughter's wedding reception. She did an exceptional job and was very helpful from the time we met her until this special time in our life was over. The staff at the reception did an outstanding job and made all of our guests feel "right at home". It was my daughter's "Fairy Tale Wedding" from beginning to end and I so appreciate everything that Sarah and the Westin Poinsett did for the Penley Family. Merry Christmas! Heidi Penley
Sarah Locke was the Event Planner for my daughter's wedding reception. She did an exceptional job and was very helpful Read more...
Sarah Locke was the Event Planner for my daughter's wedding reception. She did an exceptional job and was very helpful from the time we met her until this special time in our life was over. The staff at the reception did an outstanding job and made all of our guests feel "right at home". It was my daughter's "Fairy Tale Wedding" from beginning to end and I so appreciate everything that Sarah and the Westin Poinsett did for the Penley Family. Merry Christmas! Heidi Penley Read less
Services Used: Wedding Venue
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Jessica
Wedding:
11/17/2012
5.0/5.0
We worked with Sarah Locke throughout our planning process and she was wonderful. She was easy to get in touch wtih and efficient with e-mail communication, which was good for me since I probably e-mailed her over 1,000 times this year! :) The Westin Poinsett was the perfect location for our wedding. It was large enough for all our guests (without feeling like everyone was crammed), the food was great, and the decor and feel of the entire hotel is just gorgeous and elegant. We used the Poinsett Ballroom for our ceremony, Mezzanine Level for our cocktail hour, and the Gold Ballroom for our reception (along with a couple other rooms for rehearsal and breakfast functions). Basically, the entire hotel functioned for us, and offered the chance for our large amount of out-of-town guests to enjoy themselves and not have to worry about a drive anywhere else. Every event flowed smoothly and I really cannot think of one thing that went wrong to the point that it couldn't be easily corrected.
We worked with Sarah Locke throughout our planning process and she was wonderful. She was easy to get in touch wtih and Read more...
We worked with Sarah Locke throughout our planning process and she was wonderful. She was easy to get in touch wtih and efficient with e-mail communication, which was good for me since I probably e-mailed her over 1,000 times this year! :) The Westin Poinsett was the perfect location for our wedding. It was large enough for all our guests (without feeling like everyone was crammed), the food was great, and the decor and feel of the entire hotel is just gorgeous and elegant. We used the Poinsett Ballroom for our ceremony, Mezzanine Level for our cocktail hour, and the Gold Ballroom for our reception (along with a couple other rooms for rehearsal and breakfast functions). Basically, the entire hotel functioned for us, and offered the chance for our large amount of out-of-town guests to enjoy themselves and not have to worry about a drive anywhere else. Every event flowed smoothly and I really cannot think of one thing that went wrong to the point that it couldn't be easily corrected. Read less
Services Used: Wedding Venue
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Shiree
Wedding:
8/4/2012
5.0/5.0
The Poinsett made our wedding into a dream. ALL of our friends at the Poinsett took care of our every need and made sure we had the time of our lives. We thank the Poinsett from the bottom of our hearts.
The Poinsett made our wedding into a dream. ALL of our friends at the Poinsett took care of our every need and made sure Read more...
The Poinsett made our wedding into a dream. ALL of our friends at the Poinsett took care of our every need and made sure we had the time of our lives. We thank the Poinsett from the bottom of our hearts. Read less
Services Used: Wedding Venue
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Shiree
Wedding:
8/4/2012
5.0/5.0
The Poinsett made our wedding into a dream. ALL of our friends at the Poinsett took care of our every need and made sure we had the time of our lives. We thank the Poinsett from the bottom of our hearts.
The Poinsett made our wedding into a dream. ALL of our friends at the Poinsett took care of our every need and made sure Read more...
The Poinsett made our wedding into a dream. ALL of our friends at the Poinsett took care of our every need and made sure we had the time of our lives. We thank the Poinsett from the bottom of our hearts. Read less
Services Used: Wedding Venue
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S
Wedding:
6/16/2012
5.0/5.0
The experience with The Westin and especially working with Sarah Locke and the staff was outstanding. Last minuted changes on our part went smoothly and the guests were very impressed with service and dining experience.
The experience with The Westin and especially working with Sarah Locke and the staff was outstanding. Last minuted changes Read more...
The experience with The Westin and especially working with Sarah Locke and the staff was outstanding. Last minuted changes on our part went smoothly and the guests were very impressed with service and dining experience. Read less
Services Used: Wedding Venue
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mreplogle5
Wedding:
3/3/2012
5.0/5.0
My wedding was absolutely perfect! Sarah was a delight to work with and extremely helpful with any questions! It was perfect evening and we loved every minute of it!!!
My wedding was absolutely perfect! Sarah was a delight to work with and extremely helpful with any questions! It was Read more...
My wedding was absolutely perfect! Sarah was a delight to work with and extremely helpful with any questions! It was perfect evening and we loved every minute of it!!! Read less
Services Used: Wedding Venue
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Beth
Wedding:
2/4/2012
5.0/5.0
This venue was outstanding. I would highly recommend Sarah and the Poinsett. She handled everything with grace and calm. She worked very well with both the bride and the mother! Everything was perfect.

The only issue we had was with the room block - getting it expanded or to have more days in it that originally requested. Sarah was very responsive but the steps we had to go through to get things done for the rooms seemed to be unnecessary. Seems there should be a better way to expand the block of rooms held for guests.
This venue was outstanding. I would highly recommend Sarah and the Poinsett. She handled everything with grace and calm. Read more...
This venue was outstanding. I would highly recommend Sarah and the Poinsett. She handled everything with grace and calm. She worked very well with both the bride and the mother! Everything was perfect.

The only issue we had was with the room block - getting it expanded or to have more days in it that originally requested. Sarah was very responsive but the steps we had to go through to get things done for the rooms seemed to be unnecessary. Seems there should be a better way to expand the block of rooms held for guests. Read less
Services Used: Rentals & Photobooths
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Frances
Wedding:
10/22/2011
5.0/5.0
I would do it all over again the very same way and pray it was as wonderful.The hotel was a gracious host.Sarah locke, the wedding coordinator,was so perfect for my needs.She is organized with great detail and was true to her commitment.She walked me through an amazing challenge with perfection.My guests enjoyed themselves and were so complementary of the venue.the setup of mezzanine,terrace and Poinsett ballroom allowed for the flow of the guest with warmth and comfort.The food was outstanding ;my guests said it was the best wedding food.The servers were eager and pleasant.
I would do it all over again the very same way and pray it was as wonderful.The hotel was a gracious host.Sarah locke, the Read more...
I would do it all over again the very same way and pray it was as wonderful.The hotel was a gracious host.Sarah locke, the wedding coordinator,was so perfect for my needs.She is organized with great detail and was true to her commitment.She walked me through an amazing challenge with perfection.My guests enjoyed themselves and were so complementary of the venue.the setup of mezzanine,terrace and Poinsett ballroom allowed for the flow of the guest with warmth and comfort.The food was outstanding ;my guests said it was the best wedding food.The servers were eager and pleasant. Read less
Services Used: Wedding Venue
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ahntjs
Wedding:
10/22/2011
5.0/5.0
Besides being a beautiful venue, the Poinsett's staff has the process of a wedding down to a science. They are extremely thorough and detail oriented, which played a huge role in my flawless reception. Additionally, the venue's price includes food (people can not stop talking about how good it was), the wait and bar staff, and the tables, linens, and silverware. I have heard horror stories about brides who choose a venue because it seems like a good price, but once they add all of these things that I mentioned above, they are in over their heads, and have to deal with returning all of their rentals. It is nice to know the complete price before you commit to the venue. For the high quality of the facilites and services that come with having you reception at the Poinsett, the price is a good deal.
Besides being a beautiful venue, the Poinsett's staff has the process of a wedding down to a science. They are extremely Read more...
Besides being a beautiful venue, the Poinsett's staff has the process of a wedding down to a science. They are extremely thorough and detail oriented, which played a huge role in my flawless reception. Additionally, the venue's price includes food (people can not stop talking about how good it was), the wait and bar staff, and the tables, linens, and silverware. I have heard horror stories about brides who choose a venue because it seems like a good price, but once they add all of these things that I mentioned above, they are in over their heads, and have to deal with returning all of their rentals. It is nice to know the complete price before you commit to the venue. For the high quality of the facilites and services that come with having you reception at the Poinsett, the price is a good deal. Read less
Services Used: Wedding Venue
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ahntjs
Wedding:
10/22/2011
5.0/5.0
Besides being a beautiful venue, the Poinsett's staff has the process of a wedding down to a science. They are extremely thorough and detail oriented, which played a huge role in my flawless reception. Additionally, the venue's price includes food (people can not stop talking about how good it was), the wait and bar staff, and the tables, linens, and silverware. I have heard horror stories about brides who choose a venue because it seems like a good price, but once they add all of these things that I mentioned above, they are in over their heads, and have to deal with returning all of their rentals. It is nice to know the complete price before you commit to the venue. For the high quality of the facilites and services that come with having you reception at the Poinsett, the price is a good deal.
Besides being a beautiful venue, the Poinsett's staff has the process of a wedding down to a science. They are extremely Read more...
Besides being a beautiful venue, the Poinsett's staff has the process of a wedding down to a science. They are extremely thorough and detail oriented, which played a huge role in my flawless reception. Additionally, the venue's price includes food (people can not stop talking about how good it was), the wait and bar staff, and the tables, linens, and silverware. I have heard horror stories about brides who choose a venue because it seems like a good price, but once they add all of these things that I mentioned above, they are in over their heads, and have to deal with returning all of their rentals. It is nice to know the complete price before you commit to the venue. For the high quality of the facilites and services that come with having you reception at the Poinsett, the price is a good deal. Read less
Services Used: Wedding Venue
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ksscsw
Wedding:
8/5/2011
5.0/5.0
The professionalism, quality, responsiveness, flexibility, fun, beauty and value can not be surpassed. Sarah Locke, the wedding consultant/planner at the Westin Poinsett handled everything, from our first meeting a year before the wedding until weeks after, on a very personal yet professional level. Unbelieveably wonderful experience! Stephen Enwright, food service manager, and his courteous attentive staff did an outstanding job as well. Making sure the wedding party had plenty of deliicious food, drink and cake. Thank you Stephen, the Westin, and especially Sarah for giving my daughter the wedding day of her dreams!
The professionalism, quality, responsiveness, flexibility, fun, beauty and value can not be surpassed. Sarah Locke, the Read more...
The professionalism, quality, responsiveness, flexibility, fun, beauty and value can not be surpassed. Sarah Locke, the wedding consultant/planner at the Westin Poinsett handled everything, from our first meeting a year before the wedding until weeks after, on a very personal yet professional level. Unbelieveably wonderful experience! Stephen Enwright, food service manager, and his courteous attentive staff did an outstanding job as well. Making sure the wedding party had plenty of deliicious food, drink and cake. Thank you Stephen, the Westin, and especially Sarah for giving my daughter the wedding day of her dreams! Read less
Services Used: Catering, Flowers, Wedding Planning, Rentals & Photobooths, Wedding Venue, Unique Services
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Esther
Wedding:
7/2/2011
5.0/5.0
The perfect place in downtown Greenville for a Reception. Everything was perfect - food, service, room set up - every detail was attended to. Sarah was amazingly efficient. Responsiveness to questions was quick & concerns were addressed quickly - she treated us like we were her only event. Without question we would book there again in a hearbeat & completely mark that part of the Wedding off of "Our Wedding Worry List".
The perfect place in downtown Greenville for a Reception. Everything was perfect - food, service, room set up - every Read more...
The perfect place in downtown Greenville for a Reception. Everything was perfect - food, service, room set up - every detail was attended to. Sarah was amazingly efficient. Responsiveness to questions was quick & concerns were addressed quickly - she treated us like we were her only event. Without question we would book there again in a hearbeat & completely mark that part of the Wedding off of "Our Wedding Worry List". Read less
Services Used: Wedding Venue
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Currie
Wedding:
4/16/2011
5.0/5.0
Everything at the Westin was absoultly wonderful!! I was everything I had hoped it would be! The food was fabulous, anytime I needed to get in touch with sarah I always could, she was a wonderful help to me, especally during the stressful time towards the end. I know I prob send a thousand emails but she was always so helpful!! Felxibility was great, I prob changed things several times and it was never a problem, whatever I wanted! I would highly recommend the Westin!
Everything at the Westin was absoultly wonderful!! I was everything I had hoped it would be! The food was fabulous, Read more...
Everything at the Westin was absoultly wonderful!! I was everything I had hoped it would be! The food was fabulous, anytime I needed to get in touch with sarah I always could, she was a wonderful help to me, especally during the stressful time towards the end. I know I prob send a thousand emails but she was always so helpful!! Felxibility was great, I prob changed things several times and it was never a problem, whatever I wanted! I would highly recommend the Westin! Read less
Services Used: Wedding Venue
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Sharkey
Wedding:
12/18/2010
5.0/5.0
It was so easy to plan my wedding because the Westin handled EVERYTHING. The reception was beautiful.
It was so easy to plan my wedding because the Westin handled EVERYTHING. The reception was beautiful.
It was so easy to plan my wedding because the Westin handled EVERYTHING. The reception was beautiful. Read less
Services Used: Wedding Venue
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Ann
Wedding:
8/7/2010
5.0/5.0
I have nothing but rave reviews about the Westin. My wedding reception was flawless. Everyone was treated like a VIP. Sarah kept everything running smoothly, the staff was professional, the food was great, and the pricing was reasonable compared to similar venues, especially after I negotiated a few discounts. I loved the location downtown so my guests (mostly out-of-towners) could stay there and walk to nearby bars if they wanted to continue having fun after the reception ended. Every time that I went for planning meetings, I was beyond impressed with the quality of service. Every request that we had was answered, even requests made in the last week. Thanks for making our wedding fabulous!
I have nothing but rave reviews about the Westin. My wedding reception was flawless. Everyone was treated like a VIP. Read more...
I have nothing but rave reviews about the Westin. My wedding reception was flawless. Everyone was treated like a VIP. Sarah kept everything running smoothly, the staff was professional, the food was great, and the pricing was reasonable compared to similar venues, especially after I negotiated a few discounts. I loved the location downtown so my guests (mostly out-of-towners) could stay there and walk to nearby bars if they wanted to continue having fun after the reception ended. Every time that I went for planning meetings, I was beyond impressed with the quality of service. Every request that we had was answered, even requests made in the last week. Thanks for making our wedding fabulous! Read less
Services Used: Wedding Venue
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Sara
Wedding:
6/12/2010
5.0/5.0
Absolutely magnificent presentation and service. Would work with them again. Thanks Jennifer and Sara
Absolutely magnificent presentation and service. Would work with them again. Thanks Jennifer and Sara
Absolutely magnificent presentation and service. Would work with them again. Thanks Jennifer and Sara Read less
Services Used: Wedding Venue
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Judy
Wedding:
5/15/2010
5.0/5.0
In true Poinsett tradition, all who attended our reception were honored guests as they received a warm reception, dined on delicious food and experienced the spacious and elegant ambiance of the Poinsett Ballroom and adjoining veranda and mezzanine. Jennifer Davis was cheerful, accomplished, and professional in all aspects of planning our event. She was helpful with valuable suggestions, knowledgeable with prompt answers to our questions, and responsive to our requests for a layout that would accommodate a large band, dance floor, and our many guests.
In true Poinsett tradition, all who attended our reception were honored guests as they received a warm reception, dined on Read more...
In true Poinsett tradition, all who attended our reception were honored guests as they received a warm reception, dined on delicious food and experienced the spacious and elegant ambiance of the Poinsett Ballroom and adjoining veranda and mezzanine. Jennifer Davis was cheerful, accomplished, and professional in all aspects of planning our event. She was helpful with valuable suggestions, knowledgeable with prompt answers to our questions, and responsive to our requests for a layout that would accommodate a large band, dance floor, and our many guests. Read less
Services Used: Wedding Venue
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Anne Barkins
Wedding:
4/10/2010
5.0/5.0
We had a wonderful experience with the Westin Poinsett and their planner, Jennifer Davis. Her expertise and guidance throughout the planning process was invaluable. She listened to our vision of the day and provided the choices necessary to make it a reality. She was quick to respond to any of our concerns or questions and was very reassuring when we were uncertain of decisions.
The reception itself exceeded our expectations (which were high) with a beautiful room, wonderful food, and a flawless flow of events. We had many comments from guests that it was the best and most beautiful wedding that they had attended!
We had a wonderful experience with the Westin Poinsett and their planner, Jennifer Davis. Her expertise and guidance Read more...
We had a wonderful experience with the Westin Poinsett and their planner, Jennifer Davis. Her expertise and guidance throughout the planning process was invaluable. She listened to our vision of the day and provided the choices necessary to make it a reality. She was quick to respond to any of our concerns or questions and was very reassuring when we were uncertain of decisions.
The reception itself exceeded our expectations (which were high) with a beautiful room, wonderful food, and a flawless flow of events. We had many comments from guests that it was the best and most beautiful wedding that they had attended! Read less
Services Used: Wedding Venue
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Cindy Wills
Wedding:
4/3/2010
5.0/5.0
Jennifer and the staff at the Westin Poinsett made us all feel very special from the time we walked in the door. She took so much stress off of us by providing recommendations and assistance with many of the vendors! Every aspect of our wedding that the Westin was responsible for was absolutely wonderful and I would highly recommend their services! Thank you Jennifer and the entire staff at the Westin! The food and service was exceptional! I do hope we cross paths again!
Jennifer and the staff at the Westin Poinsett made us all feel very special from the time we walked in the door. She took Read more...
Jennifer and the staff at the Westin Poinsett made us all feel very special from the time we walked in the door. She took so much stress off of us by providing recommendations and assistance with many of the vendors! Every aspect of our wedding that the Westin was responsible for was absolutely wonderful and I would highly recommend their services! Thank you Jennifer and the entire staff at the Westin! The food and service was exceptional! I do hope we cross paths again! Read less
Services Used: Wedding Venue
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Tinsley
Wedding:
2/27/2010
5.0/5.0
I can not say enough positive things about the Westin Poinsett and the staff at the Westin Poinsett. Everything was absolutely beautiful, it went off without a hitch, and the staff was a tremendous help. Jennifer was so easy to work with and it was a pleasure to have her help with the big day!
I can not say enough positive things about the Westin Poinsett and the staff at the Westin Poinsett. Everything was Read more...
I can not say enough positive things about the Westin Poinsett and the staff at the Westin Poinsett. Everything was absolutely beautiful, it went off without a hitch, and the staff was a tremendous help. Jennifer was so easy to work with and it was a pleasure to have her help with the big day! Read less
Services Used: Wedding Venue
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donnaaitken
Wedding:
2/5/2010
5.0/5.0
The Westin hosted the wedding and reception and catered a sit down dinner for 170 in the Gold Room. It was the first time they had done a plated dinner for 170 and they did an AWESOME job. The food was hot and delicious and the presentation and service was great. We chose delmonico steak and potatoes for one entree and chicken corden blue and rissoto and then a vegetarian dish. Everyone loved their entree and the salads and bread were delicious. They delivered all of the table decor that was ours back to our rooms and boxed the cake etc. I would highlly recommend them.
The Westin hosted the wedding and reception and catered a sit down dinner for 170 in the Gold Room. It was the first time Read more...
The Westin hosted the wedding and reception and catered a sit down dinner for 170 in the Gold Room. It was the first time they had done a plated dinner for 170 and they did an AWESOME job. The food was hot and delicious and the presentation and service was great. We chose delmonico steak and potatoes for one entree and chicken corden blue and rissoto and then a vegetarian dish. Everyone loved their entree and the salads and bread were delicious. They delivered all of the table decor that was ours back to our rooms and boxed the cake etc. I would highlly recommend them. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
2+ years ago
5.0/5.0
A magnificent venue, superb service, friendly and responsive staff and dare I mention the wonderful food! The bride and groom, parents of the bride and groom and every single guest had a marvelous evening during the reception and a lovely stay at the Westin Poinsett, Greenville. Jennifer Davis was extremely helpful and responsive to our every need. Thank you!
A magnificent venue, superb service, friendly and responsive staff and dare I mention the wonderful food! The bride and Read more...
A magnificent venue, superb service, friendly and responsive staff and dare I mention the wonderful food! The bride and groom, parents of the bride and groom and every single guest had a marvelous evening during the reception and a lovely stay at the Westin Poinsett, Greenville. Jennifer Davis was extremely helpful and responsive to our every need. Thank you! Read less
Services Used: Wedding Venue
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minky410
Wedding:
11/28/2009
5.0/5.0
Beautiful surroundings, great photo opportunities, delicious food in the Spoonbread Restaurant. High class, and top notch. Very classy and outstanding service all around!
Beautiful surroundings, great photo opportunities, delicious food in the Spoonbread Restaurant. High class, and top notch. Read more...
Beautiful surroundings, great photo opportunities, delicious food in the Spoonbread Restaurant. High class, and top notch. Very classy and outstanding service all around! Read less
Services Used: Wedding Venue
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kylieopat
Wedding:
11/14/2009
5.0/5.0
Jen Davis and other staff of the Westin were extremely accomodating and helpful throughout the wedding process and the ceremony and reception. When meeting with Jen, she would suggest lunch dates, making the expierence feel more like having lunch with a friend versus someone help plan the wedding. During the day, when I had forgotten something, I became upset. Jen Davis calmed me and was able to help remedy the situation. (I haven't thanked you in person yet, Jen. Apologies for being upset.) Working with Jen and staff, made my day absolutely perfect. Thank you so much Jen for everything.
Jen Davis and other staff of the Westin were extremely accomodating and helpful throughout the wedding process and the Read more...
Jen Davis and other staff of the Westin were extremely accomodating and helpful throughout the wedding process and the ceremony and reception. When meeting with Jen, she would suggest lunch dates, making the expierence feel more like having lunch with a friend versus someone help plan the wedding. During the day, when I had forgotten something, I became upset. Jen Davis calmed me and was able to help remedy the situation. (I haven't thanked you in person yet, Jen. Apologies for being upset.) Working with Jen and staff, made my day absolutely perfect. Thank you so much Jen for everything. Read less
Services Used: Wedding Venue
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Andrea
Wedding:
11/13/2009
5.0/5.0
Jennifer Davis was my primary point of contact at the Westin. She was extremely responsive and flexible throughout the planning process. The professionalism she and her team demonstrated the night of the wedding and reception exceeded our expectations. They coordinated with the vendors seamlessly and the event was a great success!
Jennifer Davis was my primary point of contact at the Westin. She was extremely responsive and flexible throughout the Read more...
Jennifer Davis was my primary point of contact at the Westin. She was extremely responsive and flexible throughout the planning process. The professionalism she and her team demonstrated the night of the wedding and reception exceeded our expectations. They coordinated with the vendors seamlessly and the event was a great success! Read less
Services Used: Wedding Venue
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Adrienne
Wedding:
10/17/2009
5.0/5.0
Jennifer and the Westin Poinsett staff did a fantastic job with our daughter's wedding and reception. Very elegant and sophisticated - truly a beautiful Southern wedding! We highly recommend the Westin Poinsett Hotel for your wedding and/or reception - outstanding value for your money!
Jennifer and the Westin Poinsett staff did a fantastic job with our daughter's wedding and reception. Very elegant and Read more...
Jennifer and the Westin Poinsett staff did a fantastic job with our daughter's wedding and reception. Very elegant and sophisticated - truly a beautiful Southern wedding! We highly recommend the Westin Poinsett Hotel for your wedding and/or reception - outstanding value for your money! Read less
Services Used: Wedding Venue
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pat rochester
Wedding:
9/26/2009
5.0/5.0
We called down to room service at the end of our event and ready for a snack. Thinking since we the Bride and Groom and didn't get to taste much of our food (but we did taste was excellent) we were hungry. I called the front desk to think maybe it was in the refrigerator. So they said we had to ask for that. But being a bride and groom I believe we should of had some food set aside. We ended up calling in for room service and we had to pay for it.. which after paying for all the wonderful food we had... being bride and groom we didn't have the time the guests have to enjoy ....we just didn't get to eat... much.. and we were hungry.
We called down to room service at the end of our event and ready for a snack. Thinking since we the Bride and Groom and Read more...
We called down to room service at the end of our event and ready for a snack. Thinking since we the Bride and Groom and didn't get to taste much of our food (but we did taste was excellent) we were hungry. I called the front desk to think maybe it was in the refrigerator. So they said we had to ask for that. But being a bride and groom I believe we should of had some food set aside. We ended up calling in for room service and we had to pay for it.. which after paying for all the wonderful food we had... being bride and groom we didn't have the time the guests have to enjoy ....we just didn't get to eat... much.. and we were hungry. Read less
Services Used: Catering, Wedding Planning, Rentals & Photobooths
The Westin Poinsett Hotel responded with the following comments:

We do not save food from the reception as we do not feel that the quality of it hours after it was meant to be served is a good last impression. However, we do send champagne, extra cake and chocolate dipped strawberries.
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The Gores
Wedding:
8/29/2009
5.0/5.0
The Westin did an outstanding job with our daughter's wedding reception. All of the staff was professional and competent. The room was designed and set up in a way that created a flow and optimal seating for our guests. The wait staff was efficient and pleasant while attending to the needs of our guests. The food and wine were exceptional and served expediently. During the months of planning, Jennifer Davis answered all our questions and was always available. During the reception, she was excellent in overseeing all details with grace and cheer. We thank all the staff who made my daughter�s wedding reception extraordinary.
The Westin did an outstanding job with our daughter's wedding reception. All of the staff was professional and competent. Read more...
The Westin did an outstanding job with our daughter's wedding reception. All of the staff was professional and competent. The room was designed and set up in a way that created a flow and optimal seating for our guests. The wait staff was efficient and pleasant while attending to the needs of our guests. The food and wine were exceptional and served expediently. During the months of planning, Jennifer Davis answered all our questions and was always available. During the reception, she was excellent in overseeing all details with grace and cheer. We thank all the staff who made my daughter�s wedding reception extraordinary. Read less
Services Used: Catering, Wedding Planning, Wedding Venue
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Martha
Wedding:
7/11/2009
5.0/5.0
Jennifer Davis was truly amazing! Her attention to detail, flexibility, ability to make our reception feel different than our daughter's friends' receptions at the same venue was wonderful. Her ever-present smile and prompt responses to all of our requests made our dealings with her a joy! The food was absolutely incredible and the customer service of the entire staff was unparalleled. All of our guests made comments about the stellar service and the "to-die-for" food. Jennifer was highly visible throughout the event, and kept things moving on schedule. She personally catered to the bride and groom , and their parents, throughout the evening. We were absolutely thrilled with every aspect of this reception!
Jennifer Davis was truly amazing! Her attention to detail, flexibility, ability to make our reception feel different than Read more...
Jennifer Davis was truly amazing! Her attention to detail, flexibility, ability to make our reception feel different than our daughter's friends' receptions at the same venue was wonderful. Her ever-present smile and prompt responses to all of our requests made our dealings with her a joy! The food was absolutely incredible and the customer service of the entire staff was unparalleled. All of our guests made comments about the stellar service and the "to-die-for" food. Jennifer was highly visible throughout the event, and kept things moving on schedule. She personally catered to the bride and groom , and their parents, throughout the evening. We were absolutely thrilled with every aspect of this reception! Read less
Services Used: Catering, Wedding Venue
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branthomas
Wedding:
5/30/2009
5.0/5.0
We could not have picked a better place for our entire reception. The food was outstanding, and our reception coordinator was really on top of things to keep things going smoothly!
We could not have picked a better place for our entire reception. The food was outstanding, and our reception coordinator Read more...
We could not have picked a better place for our entire reception. The food was outstanding, and our reception coordinator was really on top of things to keep things going smoothly! Read less
Services Used: Wedding Venue
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Diane
Wedding:
4/26/2014
4.9/5.0
On April 26, 12014 my daughter and her fiance were married at Grace Church Downtown and then the wedding party and guests walked over to the Poinsett Ballroom at the Westin Poinsett for their reception. My daughter declared that her wedding was perfect and her dream come true! Kelley and the staff at the Westin Poinsett had a lot to do with her statement! The whole process from planning with Kelley to the sparkler/horse & carriage get-away was smooth and easy. Kelley guided us as we made our decisions and gave helpful advice along the way. She answered our questions quickly, suggested vendors and was flexible and gracious when we made small changes. Our guests felt that they were treated royally and loved the food - especially the hors d'ouevres. It was a wonderful event and I highly recommend the Westin Poinsett to anyone looking for a wedding venue!
On April 26, 12014 my daughter and her fiance were married at Grace Church Downtown and then the wedding party and guests Read more...
On April 26, 12014 my daughter and her fiance were married at Grace Church Downtown and then the wedding party and guests walked over to the Poinsett Ballroom at the Westin Poinsett for their reception. My daughter declared that her wedding was perfect and her dream come true! Kelley and the staff at the Westin Poinsett had a lot to do with her statement! The whole process from planning with Kelley to the sparkler/horse & carriage get-away was smooth and easy. Kelley guided us as we made our decisions and gave helpful advice along the way. She answered our questions quickly, suggested vendors and was flexible and gracious when we made small changes. Our guests felt that they were treated royally and loved the food - especially the hors d'ouevres. It was a wonderful event and I highly recommend the Westin Poinsett to anyone looking for a wedding venue! Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
1+ year ago
4.9/5.0
It was a magical night for us! Stress free and fun!
It was a magical night for us! Stress free and fun!
It was a magical night for us! Stress free and fun! Read less
Services Used: Wedding Venue
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Deb
Wedding:
1/12/2013
4.9/5.0
Sarah was wonderful to work with and was quick to respond to any questions we had. She helped us make sure that our daughter's wedding reception was perfect!
Sarah was wonderful to work with and was quick to respond to any questions we had. She helped us make sure that our Read more...
Sarah was wonderful to work with and was quick to respond to any questions we had. She helped us make sure that our daughter's wedding reception was perfect! Read less
Services Used: Wedding Venue
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sherry
Wedding:
2/27/2010
4.9/5.0
This was a wonderful venue for the wedding reception for us. I have no complaints and we were very satisfied with all the attention and willingness from the staff to make it a perfect event from the very first meeting until the end of the wedding reception. They were so willing to work with us on any request that we had and wanted to help in any way. I cannot say enough nice things about Jennifer who coordinated the event with us from the very beginning..........so efficient and also got right back to me with an answer through email or a phone call.
This was a wonderful venue for the wedding reception for us. I have no complaints and we were very satisfied with all the Read more...
This was a wonderful venue for the wedding reception for us. I have no complaints and we were very satisfied with all the attention and willingness from the staff to make it a perfect event from the very first meeting until the end of the wedding reception. They were so willing to work with us on any request that we had and wanted to help in any way. I cannot say enough nice things about Jennifer who coordinated the event with us from the very beginning..........so efficient and also got right back to me with an answer through email or a phone call. Read less
Services Used: Wedding Venue
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Ashley
Wedding:
11/10/2012
4.8/5.0
We had the most amazing wedding reception at the Westin Poinsett! Sarah Locke was SO helpful and I could email her pretty much at any time and she would respond that day! I work night shift and was planning a wedding from out of town so my communication was basically limited to email; Sarah always responded so quickly no matter how small the question. The cost initially seems pricey but it really is worth it - the Gold Ballroom was absolutely gorgeous and the hotel was a perfect stay for our out-of-town guests!

Be careful on your estimate for the guest count in your contract! We thought more people would travel for our wedding, but actually had quite a few less than expected; we still were expected to meet a minimum food & beverage cost and ended up adding all sorts of extras to meet that cost.

Overall, our wedding reception was absolutely PERFECT and I would not have changed a thing!
We had the most amazing wedding reception at the Westin Poinsett! Sarah Locke was SO helpful and I could email her pretty Read more...
We had the most amazing wedding reception at the Westin Poinsett! Sarah Locke was SO helpful and I could email her pretty much at any time and she would respond that day! I work night shift and was planning a wedding from out of town so my communication was basically limited to email; Sarah always responded so quickly no matter how small the question. The cost initially seems pricey but it really is worth it - the Gold Ballroom was absolutely gorgeous and the hotel was a perfect stay for our out-of-town guests!

Be careful on your estimate for the guest count in your contract! We thought more people would travel for our wedding, but actually had quite a few less than expected; we still were expected to meet a minimum food & beverage cost and ended up adding all sorts of extras to meet that cost.

Overall, our wedding reception was absolutely PERFECT and I would not have changed a thing! Read less
Services Used: Catering, Wedding Venue
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Angela
Wedding:
6/2/2012
4.8/5.0
Westin Poinsett is a beautiful venue for a wedding reception. The event staff are all very professional and helpful. The ballroom is stunning. I highly recommend this location!
Westin Poinsett is a beautiful venue for a wedding reception. The event staff are all very professional and helpful. The Read more...
Westin Poinsett is a beautiful venue for a wedding reception. The event staff are all very professional and helpful. The ballroom is stunning. I highly recommend this location! Read less
Services Used: Wedding Venue
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sunshine4
Wedding:
12/17/2011
4.8/5.0
The Westin Poinsett is a beautiful site for an elegant wedding reception. It is especially lovely during the holiday season with the huge decorated Christmas trees in the lobby and ballrooms. We worked closely with Sarah, the wedding coordinator at the Westin, to plan all the details of the reception, and she was very easy to work with, receptive to concerns, and always professional.
The Westin Poinsett is a beautiful site for an elegant wedding reception. It is especially lovely during the holiday Read more...
The Westin Poinsett is a beautiful site for an elegant wedding reception. It is especially lovely during the holiday season with the huge decorated Christmas trees in the lobby and ballrooms. We worked closely with Sarah, the wedding coordinator at the Westin, to plan all the details of the reception, and she was very easy to work with, receptive to concerns, and always professional. Read less
Services Used: Wedding Planning, Wedding Venue
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Diane
Wedding:
11/12/2011
4.8/5.0
Everyone was extremely professional and attentive to our needs. We were extremely pleased with the Westin Poinsett as our daughter's wedding reception venue. Sarah was very attentive to our needs, and a pleasure to work with, as were all the Westin staff
Everyone was extremely professional and attentive to our needs. We were extremely pleased with the Westin Poinsett as our Read more...
Everyone was extremely professional and attentive to our needs. We were extremely pleased with the Westin Poinsett as our daughter's wedding reception venue. Sarah was very attentive to our needs, and a pleasure to work with, as were all the Westin staff Read less
Services Used: Wedding Venue
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lorihorst
Wedding:
3/5/2011
4.8/5.0
The Westin was an elegant and relatively inexpensive venue for our reception. When we compared what we got with the Westin Poinsett versus other options in the area, we definitely got more than we paid for. The food was excellent (the mashed potato bar was a hit) and Sarah took very good care of us and no question was too small or silly for her! I would recommend it heartily.
The Westin was an elegant and relatively inexpensive venue for our reception. When we compared what we got with the Westin Read more...
The Westin was an elegant and relatively inexpensive venue for our reception. When we compared what we got with the Westin Poinsett versus other options in the area, we definitely got more than we paid for. The food was excellent (the mashed potato bar was a hit) and Sarah took very good care of us and no question was too small or silly for her! I would recommend it heartily. Read less
Services Used: Wedding Venue
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Cindy
Wedding:
3/6/2010
4.8/5.0
Would highly recommend the Westin Poinsett in downtown Greenville for a ceremony and/or reception. The staff at the Westin took care of absolutely every detail. Not only was the food beautifully displayed, it was also yummy - lots of compliments from our wedding guests about how good the food was. The only area I see for improvement would be to avoid overlapping events - we had the minor frustration of having to get our things out of our dressing rooms while our reception was going on. Possibly going over the timeline one last time a day or two before the event might be helpful.
That was very minor and all in all it was a fabulous day!
Would highly recommend the Westin Poinsett in downtown Greenville for a ceremony and/or reception. The staff at the Westin Read more...
Would highly recommend the Westin Poinsett in downtown Greenville for a ceremony and/or reception. The staff at the Westin took care of absolutely every detail. Not only was the food beautifully displayed, it was also yummy - lots of compliments from our wedding guests about how good the food was. The only area I see for improvement would be to avoid overlapping events - we had the minor frustration of having to get our things out of our dressing rooms while our reception was going on. Possibly going over the timeline one last time a day or two before the event might be helpful.
That was very minor and all in all it was a fabulous day! Read less
Services Used: Catering, Wedding Venue
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Laura
Wedding:
6/20/2009
4.8/5.0
Everyone we worked with was very nice and helpful. I think the price was a little steep but the pricing was well planned and easy to understand.
Everyone we worked with was very nice and helpful. I think the price was a little steep but the pricing was well planned Read more...
Everyone we worked with was very nice and helpful. I think the price was a little steep but the pricing was well planned and easy to understand. Read less
Services Used: Catering, Wedding Venue
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Heather
Wedding:
4/5/2014
4.7/5.0
We had SUCH a great time and you, my friend, did a FANTASTIC JOB!! I was more than pleased. The day was perfect, your help and assistance was top notch! The food – hats off to the chef! Shrimp and grits to die for!! Just my personal opinion LOL. Everyone had great things to say about the hotel, the room, the décor, the fun had all around. Justin and I never had a bad thing to say about the whole thing. We were so happy with you specifically, but with the Westin Poinsett as a whole. Everyone on your staff was so helpful and kind.

The entire thing from starting to plan, getting a quote, having the tasting, checking in the eve of the wedding and then our actual wedding day was spot on!! I'd recommend the Westin Poinsett over and over again. While it may seem expensive make sure you consider what you are getting because it was well worth the money to have a lot less work and stress. I just had to "set it and forget it" as the saying goes with Kelley and the Westin. If you are considering them... DO IT! You won't be disappointed and if you have it as an option - get the mini crab cakes ;)
We had SUCH a great time and you, my friend, did a FANTASTIC JOB!! I was more than pleased. The day was perfect, your help Read more...
We had SUCH a great time and you, my friend, did a FANTASTIC JOB!! I was more than pleased. The day was perfect, your help and assistance was top notch! The food – hats off to the chef! Shrimp and grits to die for!! Just my personal opinion LOL. Everyone had great things to say about the hotel, the room, the décor, the fun had all around. Justin and I never had a bad thing to say about the whole thing. We were so happy with you specifically, but with the Westin Poinsett as a whole. Everyone on your staff was so helpful and kind.

The entire thing from starting to plan, getting a quote, having the tasting, checking in the eve of the wedding and then our actual wedding day was spot on!! I'd recommend the Westin Poinsett over and over again. While it may seem expensive make sure you consider what you are getting because it was well worth the money to have a lot less work and stress. I just had to "set it and forget it" as the saying goes with Kelley and the Westin. If you are considering them... DO IT! You won't be disappointed and if you have it as an option - get the mini crab cakes ;) Read less
Services Used: Catering, Wedding Planning, Wedding Venue
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Susan
Wedding:
6/16/2012
4.7/5.0
We had no previous dealings with the Westin although we had attended many events there. We found the staff professional on every level and able to answer all questions in a timely manner. We found the venue to be beautiful, and the food delicious. We have absolutely no regrets and will recomment the Westin to anyone we can for special occasions.
We had no previous dealings with the Westin although we had attended many events there. We found the staff professional on Read more...
We had no previous dealings with the Westin although we had attended many events there. We found the staff professional on every level and able to answer all questions in a timely manner. We found the venue to be beautiful, and the food delicious. We have absolutely no regrets and will recomment the Westin to anyone we can for special occasions. Read less
Services Used: Band, Catering, Wedding Planning, Lighting & Decor, , Wedding Venue
Bg21
Stumblesalot
Wedding:
6/2/2012
4.7/5.0
We held our wedding reception in the Gold Ballroom, which is a gorgeous room and was just the right size for our 135 guest list. The Poinsett's location in the heart of downtown Greenville made it very easy for our out-of-town guests to explore Main Street & Falls Park. Sarah Locke and the hotel staff were wonderful - they accommodated some last minute requests that arose and were extremely organized & polished. They also took care of transporting all the gifts & other personal items (including my wedding shoes!) up to our bridal suite after the reception ended. I didn't have any stress about the reception because I knew Sarah's team had everything under control and would take care of us. Overall, our experience was wonderful, but I had two small complaints. The first was a mix-up about the reception end time - we had agreed with Sarah to end the reception at 11:30pm but the bar still closed at 10:30pm, to the dismay of many of our guests. That being said, it worked out well in the end as guests were able to sober up a bit and come out to a local bar to keep celebrating when the reception did end. My second issue was that some of the guests were charged the incorrect rate and I had to personally call to adjust it. Again though, Sarah made sure all changes were made and to the best of my knowledge, no one had issues upon check-out. If I had to do it all over again, I would definitely choose the Poinsett again for my venue.
We held our wedding reception in the Gold Ballroom, which is a gorgeous room and was just the right size for our 135 guest Read more...
We held our wedding reception in the Gold Ballroom, which is a gorgeous room and was just the right size for our 135 guest list. The Poinsett's location in the heart of downtown Greenville made it very easy for our out-of-town guests to explore Main Street & Falls Park. Sarah Locke and the hotel staff were wonderful - they accommodated some last minute requests that arose and were extremely organized & polished. They also took care of transporting all the gifts & other personal items (including my wedding shoes!) up to our bridal suite after the reception ended. I didn't have any stress about the reception because I knew Sarah's team had everything under control and would take care of us. Overall, our experience was wonderful, but I had two small complaints. The first was a mix-up about the reception end time - we had agreed with Sarah to end the reception at 11:30pm but the bar still closed at 10:30pm, to the dismay of many of our guests. That being said, it worked out well in the end as guests were able to sober up a bit and come out to a local bar to keep celebrating when the reception did end. My second issue was that some of the guests were charged the incorrect rate and I had to personally call to adjust it. Again though, Sarah made sure all changes were made and to the best of my knowledge, no one had issues upon check-out. If I had to do it all over again, I would definitely choose the Poinsett again for my venue. Read less
Services Used: Catering, Wedding Venue
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Grace
Wedding:
4/17/2010
4.7/5.0
Jennifer Davis is amazing.....the chef is too! Nothing but rave reviews.
Jennifer Davis is amazing.....the chef is too! Nothing but rave reviews.
Jennifer Davis is amazing.....the chef is too! Nothing but rave reviews. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
1+ year ago
4.6/5.0
The Westin is a beautiful venue for a wedding and/or reception!
The Westin is a beautiful venue for a wedding and/or reception!
The Westin is a beautiful venue for a wedding and/or reception! Read less
Services Used: Wedding Venue
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Amber
Wedding:
1/1/2011
4.6/5.0
Gorgeous hotel and ballrooms! Extremely pleasant and professional food and beverage staff. Very friendly catering manager, Sarah Locke, who works along side the bride to produce a successful event. Only 2 negative comments: 1) keep track of your finances with the accounting department 2) guest reservations were often done by a national office, not the local hotel desk, so guests were given inaccurate information.
I also had a Ladies Luncheon the day before my wedding at the Spoonbread Restaurant inside the Westin Poinsett. The manager, Stephen Enright, was extremely helpful, pleasant, and charismatic! Any favor, large or small, I asked of him that day he did without any complaint. We had a delicious 3-course meal that was very reasonably priced (as I compared prices with other local restaurants in the downtown area). Last but not least, the Spoonbread Restaurant is a gorgeous room at the Westin!
Gorgeous hotel and ballrooms! Extremely pleasant and professional food and beverage staff. Very friendly catering manager, Read more...
Gorgeous hotel and ballrooms! Extremely pleasant and professional food and beverage staff. Very friendly catering manager, Sarah Locke, who works along side the bride to produce a successful event. Only 2 negative comments: 1) keep track of your finances with the accounting department 2) guest reservations were often done by a national office, not the local hotel desk, so guests were given inaccurate information.
I also had a Ladies Luncheon the day before my wedding at the Spoonbread Restaurant inside the Westin Poinsett. The manager, Stephen Enright, was extremely helpful, pleasant, and charismatic! Any favor, large or small, I asked of him that day he did without any complaint. We had a delicious 3-course meal that was very reasonably priced (as I compared prices with other local restaurants in the downtown area). Last but not least, the Spoonbread Restaurant is a gorgeous room at the Westin! Read less
Services Used: Catering, Wedding Venue
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Amy
Wedding:
6/28/2009
4.6/5.0
Jennifer Davis was nice and always willing to help out with any concerns!
Jennifer Davis was nice and always willing to help out with any concerns!
Jennifer Davis was nice and always willing to help out with any concerns! Read less
Services Used: Catering, Wedding Venue
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knj1988
Wedding:
6/23/2012
4.5/5.0
The service the day of our wedding was impeccable by the wait staff and could not have been better. They were friendly and attentive. The food was delicious and we got many compliments on it. The event manager was flexible and accomodating. A few small details fell through the cracks (the cake did not end up on the cake stand as I had requested, could not find management during the event to address a couple of questions, etc), but nothing that would make me think there was anywhere in Greenville I would rather had my wedding reception. The ballroom was beautiful and excellently staffed.
The service the day of our wedding was impeccable by the wait staff and could not have been better. They were friendly and Read more...
The service the day of our wedding was impeccable by the wait staff and could not have been better. They were friendly and attentive. The food was delicious and we got many compliments on it. The event manager was flexible and accomodating. A few small details fell through the cracks (the cake did not end up on the cake stand as I had requested, could not find management during the event to address a couple of questions, etc), but nothing that would make me think there was anywhere in Greenville I would rather had my wedding reception. The ballroom was beautiful and excellently staffed. Read less
Services Used: Catering, Wedding Planning, Lighting & Decor, Wedding Venue
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Anonymous
Wedding:
1+ year ago
4.4/5.0
Our wedding was absolutely beautiful! From the ballroom to the food and the entire staff worked so hard to make the night like a dream come true! We were especially excited about the opportunity to take pictures up on the roof with the Poinsett Hotel sign in the background! It was a perfect night!
Our wedding was absolutely beautiful! From the ballroom to the food and the entire staff worked so hard to make the night Read more...
Our wedding was absolutely beautiful! From the ballroom to the food and the entire staff worked so hard to make the night like a dream come true! We were especially excited about the opportunity to take pictures up on the roof with the Poinsett Hotel sign in the background! It was a perfect night! Read less
Services Used: Wedding Venue
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Kristin
Wedding:
7/9/2011
4.4/5.0
At first glance, the Westin Poinsett seemed like it was going to be really expensive. But when I started getting quotes from other reception venues, I realized how reasonable it really was - and that it was actually cheaper AND better when you figured in tax, gratuity, and all the other things they include! Our guests all raved about the historic charm and elegance of the hotel, the food, and the service. We had our dream wedding there! So glad we chose the Westin.
At first glance, the Westin Poinsett seemed like it was going to be really expensive. But when I started getting quotes Read more...
At first glance, the Westin Poinsett seemed like it was going to be really expensive. But when I started getting quotes from other reception venues, I realized how reasonable it really was - and that it was actually cheaper AND better when you figured in tax, gratuity, and all the other things they include! Our guests all raved about the historic charm and elegance of the hotel, the food, and the service. We had our dream wedding there! So glad we chose the Westin. Read less
Services Used: Wedding Venue
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bshetley27
Wedding:
8/21/2010
4.4/5.0
I had a beautiful reception at the Westin Poinsett, however there were some glitches with people reserving hotel rooms for the weekend and my own reservation was for the wrong type of room. There were also a few other bumps in the road during the planning of our reception, possibly due to staffing changes during our wedding planning process. Although I was very nervous in the weeks leading up to our wedding, the reception was flawless. The service was phenomenal, the food was great, and everyone had a great time.
I had a beautiful reception at the Westin Poinsett, however there were some glitches with people reserving hotel rooms for Read more...
I had a beautiful reception at the Westin Poinsett, however there were some glitches with people reserving hotel rooms for the weekend and my own reservation was for the wrong type of room. There were also a few other bumps in the road during the planning of our reception, possibly due to staffing changes during our wedding planning process. Although I was very nervous in the weeks leading up to our wedding, the reception was flawless. The service was phenomenal, the food was great, and everyone had a great time. Read less
Services Used: Wedding Venue
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Melissa
Wedding:
8/23/2008
4.4/5.0
I enjoyed having our wedding here and the event planner was very helpful. The food was great, but I would suggest a less food and more drinks!
I enjoyed having our wedding here and the event planner was very helpful. The food was great, but I would suggest a less Read more...
I enjoyed having our wedding here and the event planner was very helpful. The food was great, but I would suggest a less food and more drinks! Read less
Services Used: Catering, Wedding Venue
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nerual85
Wedding:
2/4/2012
4.3/5.0
Everything was beautiful and went perfectly. There were only a couple problems: 1) confusion/problems with booking and adding rooms under our block after it had been filled; and 2) we had requested there be passed drinks at the beginning of the cocktail hour to avoid long lines, but there were not any waiters with beer and wine to pass to guests as they entered.
Everything was beautiful and went perfectly. There were only a couple problems: 1) confusion/problems with booking and Read more...
Everything was beautiful and went perfectly. There were only a couple problems: 1) confusion/problems with booking and adding rooms under our block after it had been filled; and 2) we had requested there be passed drinks at the beginning of the cocktail hour to avoid long lines, but there were not any waiters with beer and wine to pass to guests as they entered. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
Recently Married
4.2/5.0
We were totally blown away by the Westin on our day! The venue was spectacular! All the decorations and everything we wanted done was perfect! Thanks so much to Kelley for all her hard work! Even the food was the best I have ever had at a large event like that. They were flexible in every little detail of the menu that we wanted. The transition from ceremony to cocktail hour to reception was surprisingly 100% smooth. The only reason I gave it 2 starts on professionalism was that there were some inside staff issues having to do with our gifts that I would never have expected from such a world-renown hotel. Other than that, which I'm sure was taken care of promptly in the best way, I still would NEVER have chosen anything but the Poinsett! With Kelley there, I am sure that every wedding will go just as smoothly as ours and give wonderful memories to the couples who choose to make it the site of the most important day of their lives!
We were totally blown away by the Westin on our day! The venue was spectacular! All the decorations and everything we Read more...
We were totally blown away by the Westin on our day! The venue was spectacular! All the decorations and everything we wanted done was perfect! Thanks so much to Kelley for all her hard work! Even the food was the best I have ever had at a large event like that. They were flexible in every little detail of the menu that we wanted. The transition from ceremony to cocktail hour to reception was surprisingly 100% smooth. The only reason I gave it 2 starts on professionalism was that there were some inside staff issues having to do with our gifts that I would never have expected from such a world-renown hotel. Other than that, which I'm sure was taken care of promptly in the best way, I still would NEVER have chosen anything but the Poinsett! With Kelley there, I am sure that every wedding will go just as smoothly as ours and give wonderful memories to the couples who choose to make it the site of the most important day of their lives! Read less
Services Used: Wedding Venue
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lindsayt85
Wedding:
3/6/2010
4.2/5.0
Great wedding venue! Loved that we didn't have to do much decorating because it was already so beautiful.

We did a dessert reception, and the food was delicious!

We were so surprised at what great service we got.
Great wedding venue! Loved that we didn't have to do much decorating because it was already so beautiful.

We did Read more...
Great wedding venue! Loved that we didn't have to do much decorating because it was already so beautiful.

We did a dessert reception, and the food was delicious!

We were so surprised at what great service we got. Read less
Services Used: Wedding Venue
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Danielle
Wedding:
5/20/2006
3.9/5.0
Nice place to have the reception
Nice place to have the reception
Nice place to have the reception Read less
Services Used: Wedding Venue
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debdash
Wedding:
6/21/2009
3.8/5.0
We enjoyed this venue very much. There were a few glitches in the overall experience. Nothing really worth mentioning, however.
We enjoyed this venue very much. There were a few glitches in the overall experience. Nothing really worth mentioning, Read more...
We enjoyed this venue very much. There were a few glitches in the overall experience. Nothing really worth mentioning, however. Read less
Services Used: Catering, Wedding Planning, Wedding Venue, Unique Services
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Anonymous
Wedding:
1+ year ago
3.1/5.0
Okay so I am pretty mixed on how I feel about them. I had both my wedding and reception there. The original planner left half way through planning our wedding and the director stepped in for a few weeks. After that the new girl, Kelley, came in. We did not hear form her until we attempted to contact them a month before our wedding. Kelley knew nothing about our wedding (when I say nothing I mean NOTHING)! She did not now the size of the wedding, the change in price, the food, or even which room it was in. They tried to push us to utilize both rooms for their ease (so they didn't have to rush to flip the other room). Once the new girl came in the director no longer wanted to talk to us and pushed all of our questions on the new girl. That was fine until they over charged us by almost 2,000 dollars. They new girl didn't realize that our price was different and didn't look before setting up the payment. The inconveniences didn't get better. I could go on on and on about how terrible she was. The day of my wedding she didn't show up until 2:00 for my 4:00 wedding. Everyone was asking me where I wanted everything and how I wanted it because it was 2 hours before the wedding and the room wasn't set up. One of my family members went up to Kelley once she arrived and told her that our family was concerned about the room being set up and Kelley told her that she had it all under control. The family member then asked her where one of the decorations went and Kelley said she didn't know. My family should not have been setting up the room the day of my event. That is what Kelley's job is supposed to be. The reason I didn't rate them lower is because my day was beautiful and I understand that transitioning can be difficult. I do wish that Kelley would have introduced herself earlier and had been more involved in the planning. She also has a very dull personality which can be challenging to work with.
Okay so I am pretty mixed on how I feel about them. I had both my wedding and reception there. The original planner left Read more...
Okay so I am pretty mixed on how I feel about them. I had both my wedding and reception there. The original planner left half way through planning our wedding and the director stepped in for a few weeks. After that the new girl, Kelley, came in. We did not hear form her until we attempted to contact them a month before our wedding. Kelley knew nothing about our wedding (when I say nothing I mean NOTHING)! She did not now the size of the wedding, the change in price, the food, or even which room it was in. They tried to push us to utilize both rooms for their ease (so they didn't have to rush to flip the other room). Once the new girl came in the director no longer wanted to talk to us and pushed all of our questions on the new girl. That was fine until they over charged us by almost 2,000 dollars. They new girl didn't realize that our price was different and didn't look before setting up the payment. The inconveniences didn't get better. I could go on on and on about how terrible she was. The day of my wedding she didn't show up until 2:00 for my 4:00 wedding. Everyone was asking me where I wanted everything and how I wanted it because it was 2 hours before the wedding and the room wasn't set up. One of my family members went up to Kelley once she arrived and told her that our family was concerned about the room being set up and Kelley told her that she had it all under control. The family member then asked her where one of the decorations went and Kelley said she didn't know. My family should not have been setting up the room the day of my event. That is what Kelley's job is supposed to be. The reason I didn't rate them lower is because my day was beautiful and I understand that transitioning can be difficult. I do wish that Kelley would have introduced herself earlier and had been more involved in the planning. She also has a very dull personality which can be challenging to work with. Read less
Services Used: Wedding Venue
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Sara
Wedding:
12/20/2008
1.8/5.0
I was not completely satisifed with the service I received for the cost.
I was not completely satisifed with the service I received for the cost.
I was not completely satisifed with the service I received for the cost. Read less
Services Used: Catering, Wedding Venue
The Westin Poinsett Hotel responded with the following comments:

Thank you for your response. I am very sorry to hear that the Westin Poinsett did not live up to your expectations. I know that our General Manager has been in contact with you. I am new to the Westin Poinsett as the Wedding Catering Manager and am making a lot of changes and promise to give 100% to meet and exceed all future expectations.
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Platovsky
Wedding:
11/18/2006
0.6/5.0
Our event planner was horrible: she very bad a returning phone calls/emails, she could not remember what we had planned in previous meetings and would make things up as she went along, she left during our wedding and left someone else to take her place who did nothing the entire night... thank goodness for our great photographer who took over and basically orchestrated the entire night. Our wedding was also not contained in any way, we had people from the bar next door and people from another smaller wedding at the bar and eating our food throughout the night. The bridesmaids (pretty obvious) from the wedding were helping themselves to our food and bar! Our photographer had to initiate for us to cut the cake. After the entire thing was said and done... they added another $3000 to our already estimated per person bar tab to our bill (after we had already complained about the millions of crashers). Their compensation for it was a complimentary dinner for six at their restaurant, we told them they could keep it. It was horrible.
Our event planner was horrible: she very bad a returning phone calls/emails, she could not remember what we had planned in Read more...
Our event planner was horrible: she very bad a returning phone calls/emails, she could not remember what we had planned in previous meetings and would make things up as she went along, she left during our wedding and left someone else to take her place who did nothing the entire night... thank goodness for our great photographer who took over and basically orchestrated the entire night. Our wedding was also not contained in any way, we had people from the bar next door and people from another smaller wedding at the bar and eating our food throughout the night. The bridesmaids (pretty obvious) from the wedding were helping themselves to our food and bar! Our photographer had to initiate for us to cut the cake. After the entire thing was said and done... they added another $3000 to our already estimated per person bar tab to our bill (after we had already complained about the millions of crashers). Their compensation for it was a complimentary dinner for six at their restaurant, we told them they could keep it. It was horrible. Read less
Services Used: Catering, Wedding Planning, Wedding Venue
The Westin Poinsett Hotel responded with the following comments:

Thank you for your comments. I am new to the Westin Poinsett as the Wedding Catering Manager and promise to make sure that no future brides ever have your experience. I have been doing this a long time and always remember how important and special each and every person's day is. Between myself and our new Food and Beverage Director, we will be fully attentive and make sure that our service is always exceeds expectations and earns our 4 diamond status.

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120 South Main Street, Greenville, SC 29601 See On Map
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