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The Willow Room

Belle Vernon , PA
CONTACT US
CONTACT US

LOCATION

800 Plaza Drive, Suite 400
Belle Vernon, PA US 15012 (map)

PHONE

724-379-5666

WEBSITE

View website
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ABOUT US

Our ballroom sits on top of the world, not literally, but it does take up the entire fourth floor of WillowPointe Plaza, and the views from our panoramic windows are stunning. As you... Read more
Our ballroom sits on top of the world, not literally, but it does take up the entire fourth floor of WillowPointe Plaza, and the views from our panoramic windows are stunning. As you enter, you’ll gaze up at the crystal chandelier in the marble foyer, and that chandelier is just one of the many that grace each section of our ballroom.

Our specialty lighting brings magic to your wedding day. Dance under dim lights, party with uplighting, your choice. With an open terrace off the ballroom, you have a special place to sneak off for a breath of fresh air, or take a moment alone with your bride or groom. With seating for up to 350 guests and the ability to section the room into three parts for smaller affairs, marble bar areas, neutral colored chairs, a large mirror giving the room an added touch of elegance, and projection screens for playing DVDs or even live streaming your special day, The Willow Room offers a romantic and modern atmosphere.

With our private Bridal Suite, you and your bridal party have a room distinguished just for you. With wall to wall mirrors, outlets for charging phones or plugging in your curling iron, storage for your belongings, and a large private bathroom, you will have a place to escape the hustle and bustle, and just relax. And your own personal Bridal Butler will take care of you and your bridal party all night. Read less
Wedding Venue

PHOTOS

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INFO FOR WEDDING VENUE

When was your venue built?
2004
When was your venue last renovated?
2004
Describe your venue:
Banquet Hall
Describe the style of your venue
Classic / Traditional, Glamorous
What wedding services does your venue provide?
Bridal Shower, Ceremony, Engagement Party, Reception
What is the maximum capacity of your venue?
350
How many event spaces or rooms does your venue offer?
3
Does your venue offer an indoor space?
Yes
Does your venue offer a covered outdoor space?
No
Does your venue offer an uncovered outdoor space?
Yes
Does your venue have on-site accommodations?
No
What is the minimum rental fee for your venue?
10000
Bar Service
Offered in-house
Is bar service included in the minimum rental fee?
Yes
Beverage Service
Offered in-house
Is beverage service included in the minimum rental fee?
Yes
Catering
Offered in-house
Is catering included in the minimum rental fee?
Yes
What is the average catering price per person at your venue?
70
Event Coordination
Offered in-house, Outside vendors welcome
Is event coordination included in the minimum rental fee?
Yes
Event Rentals
Offered in-house, Outside vendors welcome
Are event rentals included in the minimum rental fee?
No
Lighting and Sound
Offered in-house, Outside vendors welcome
Are lighting and sound included in the minimum rental fee?
No
Linens
Offered in-house, Outside vendors welcome
Are linens included in the minimum rental fee?
Yes
Seating
Offered in-house
Is seating included in the minimum rental fee?
Yes
Shuttle / Transportation
Outside vendors welcome
Wedding Cake
Outside vendors welcome

REVIEWS

4.7
out of 5.0
4.8/5.0
4.7/5.0
4.8/5.0
4.7/5.0
4.5/5.0
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Brittany
Wedding:
6/14/2014
5.0/5.0
Book it!! I fell in love with the Willow Room the moment I saw the sparkling chandeliers and panoramic view. Pictures don't do the room justice, it is absolutely beautiful. It is a very classy and elegant venue. Leading up to the wedding, the service was professional and prompt. Emails and calls were returned quickly and everything was very organized. Prices were clearly defined and allowed you to add many additional options. There was a lot of flexibility in the details. The day of the wedding everything was handled for us, from setting up the decorations to carrying the gifts to our car. Many of our guests complimented the food, the friendly staff, and of course they raved about how beautiful and classy the venue was. A few told me it was the nicest reception they had ever been to. I highly highly highly recommend The Willow Room!
Services Used: Wedding Venue
The Willow Room responded with the following comments:

Thank you so much, Brittany! We loved hosting such a special event in your life, and we hope to see you again!
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Angela
Wedding:
4/4/2014
5.0/5.0
The Willow Room was the PERFECT place for our wedding reception! Everything was beautiful and the staff was extremely professional and helpful. Leading up to our wedding, I was able to easily and promptly get all of our questions answered. The staff was very organized and made sure everything was set up exactly how we had been imagining things to be. I would definitely recommend this venue to others!
Services Used: Wedding Venue
The Willow Room responded with the following comments:

Thank you so much for your kind words, Angela!
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Michele
Wedding:
7/6/2013
5.0/5.0
The Willow Room truly did a fantastic job for our Wedding. They were very easy to work with and made our special day very stress free and we look forward to working with them again. We would highly recommend The Willow Room to everyone!
Services Used: Wedding Venue
The Willow Room responded with the following comments:

Thank you! We look forward to hosting many more of your memorable events in the future!
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Lisa
Wedding:
6/7/2013
5.0/5.0
The Willow Room was amazing!!! My husband and I were sold on this venue as soon as we did our first walk through. The service was upscale and the staff all did an amzing job during our wedding. We still have guests telling us what an amazing and beautiful wedding we had. I wouldn't want to change anything about our day except we wish it was a little longer! If you are around or close to the Pittsburgh area check this venue out!! So much nice and better priced then any hotel downtown! Thanks again Willow Room for making our day one to remember.
Services Used: Wedding Venue
The Willow Room responded with the following comments:

Thank you for the great review, Lisa! We are so happy that your day was everything you dreamed.
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Anonymous
Wedding:
2+ years ago
5.0/5.0
We couldn't have picked a better ceremony site and reception. Absolutely gorgeous! Gourmet food and excellent service. Perfect pricing!
Services Used: Wedding Venue
The Willow Room responded with the following comments:

Thank you so much for the kind words!
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Anonymous
Wedding:
2+ years ago
5.0/5.0
We couldn't have picked a better ceremony site and reception. Absolutely gorgeous! Gourmet food and excellent service. Perfect pricing!
Services Used: Wedding Venue
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Anonymous
Wedding:
2+ years ago
5.0/5.0
Our wedding was everything we had hoped for. The Willow Room was wonderful!!! It was absolutely beautiful. We had so many complements on the room & were told that this was the nicest wedding they have ever been to and could not find one complaint. The staff did such a great job with the service of the food, cake, drinks.... not one complaint. Linda was great! Every time i had a question Linda was right there to answer anything on my mind- but was already one step ahead of me!!! *But yes i agree with Lesa about Kim..... but trust me it does all work out!!!

The Willow Room is pricer than most other venues in the area but trust me you pay for what you get and i knew when i booked them that i would not have one worry to having the perfect wedding..... i knew everything would be perfect and that helped us enjoy our wedding more since we knew they had everything under control :)


The only complaint i had was out of all the preferred vendors they had- we used one.... it was Latrobe Card & Gift in Latrobe, PA...... WORST CHOICE!! This is the only vendor that we had for our wedding that we did not like.
Services Used: Wedding Venue
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jacqueline
Wedding:
6/29/2012
5.0/5.0
I am so pleased and thankful to have had my wedding at The Willow Room. Everything was perfect from the service, decor, food, to everything. I will first start off by saying just how beautiful everything was the day of my wedding. Everything was set up perfectly and better than I had imagined. My family and I dropped everything off the day before and explained how I wanted everything set up. They really listened and did everything I asked. I had a lot of DIY stuff, and it was really important for things to be exactly how and where i wanted them. I was extremely pleased with how they handled it. Next, the service was amazing. Kim should win an award on how helpful and awesome she is. I must have called her 30 times in the 3 months leading up to my wedding about anything and everything. Kim was never too bust to hear what I had to say or to answer any questions that I had. The service the day of was just as fantastic. When all of my guest got to the reception, they were greeted so nicely and everything was perfect. They were being waited on, the food was passed around quickly. When my wedding party and I arrived, we were greeted by our bridal butler, Renee, and she was so helpful. She helped us carry things in and helped me get me and my gown up the stairs. In the butler suite, she waited on all of us including our parents. Everyone was thankful for her. The bartenders were very friendly and made some awesome drinks. At the end of the night, our cake, food, decorations, cookies, and everything else was so nicely packaged up for us. They even helped us deliver everything out to our cars. The food was to die for. I remember going in to taste test the food, and I was blown away at how good it was. Our guests raved about how big and delicious their steaks were. I have not a single negative thing to say about the food. The overall service for the Willow Room was just amazing. They are very professional, caring, and extremely nice to work with. They were very flexible, as we were originally planning a wedding there on a different date. I would and will recommend the Willow Room to friends who are planning a wedding. You just cant beat the marble walk in with the absolutely stunning chandeliers. Thank you to The Willow Room and all of their staff for making my wedding day the most special and perfect day for my husband and I.
Services Used: Wedding Venue
The Willow Room responded with the following comments:

Thank you so much for the beautiful review! We loved hosting your event and we hope to see you again in the future.
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Katie
Wedding:
5/12/2012
5.0/5.0
I was so pleased with my wedding reception that took place at The Willow Room and so were my guests. I received many compliments and was told by a few people that my wedding was one of the nicest they had ever attended. Thank you so much for helping to create the wedding of my dreams!
Services Used: DJ, Flowers, Wedding Venue
The Willow Room responded with the following comments:

Thank you for your response, Katie!
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Lesa
Wedding:
6/18/2011
5.0/5.0
I read through some of the reviews prior to my wedding date, and I must admit, that there are things that I find myself agreeing and disagreeing with. I wasn’t going to review, because I’m not one to really do that. But I want to assure newly engaged couples who are just starting the search that things at The Willow Room are so much smoother than they may seem.
At first, I must agree with some of the brides before me and say, the sales manager Kim, wasn’t very helpful, and at times, wasn’t very interested in any questions we had. Things were not properly explained and we found out some things later on that weren’t told to us in the beginning.
HOWEVER, there is a NEW sales manager named Nicole Garritano-Meloy, who is a blessing in disguise, she comes with a lot of experience and personality of gold. She is fantastic to work with! I wish I had her the whole time. She fixed the problems that we had encountered due to lack of explanations. She really made our wedding turn out to be a dream come true. I can not begin to thank her, John, and the rest of the staff enough for all of their hard work to make my day flawless, and beautiful.
We had our ceremony and our reception at The Willow Room. We did have the whole ballroom for our event, and in our package we selected, the bridal suite was included. There is a ceremony fee (which wasn’t explained at the beginning). But it’s worth it. No place could have done it better. Nicole, John the banquet manager, and his staff ran things so smoothly from the transition between ceremony and reception, my guests didn’t even notice the wall came down and the whole ballroom was revealed. Our bridal butler Renee, was fantastic and there wasn’t a single moment that my bridal party wasn’t taken care of from beginning to end. John checked on us the whole night, and he too was there with us from arrival until departure. The entire wait staff was extremely professional. Chef Robert and his crew were amazing, and the food was out of this world. All of our guests were very pleased.
My husband, and our families and friends had an incredible experience with our wedding at The Willow Room; I HIGHLY recommend it to anyone who is looking for something extra special for their big day. I feel horrible for anyone who didn’t have a good experience at The Willow Room, but trust in Nicole, she is incredible to work with and I am very lucky to have her come along when she did.
Services Used: Wedding Venue
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Allison
Wedding:
5/3/2014
4.8/5.0
I loved the Willow Room. We had some difficulties at first with the previous manager but once Melody was in charge everything went smoothly and beautifully! The Willow Room got everything perfect, worked with my schedule, and absolutely spoiled me on my wedding day. I would recommend this venue because there are varying pricing options and a lot of selection for food. Its also a fairly low maintenance venue in that you don't need a lot of decoration because it is already beautiful. The food was fantastic.
Services Used: Wedding Venue
The Willow Room responded with the following comments:

Thank you so much, Allison! We loved being a part of your special day.
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Anonymous
Wedding:
2+ years ago
4.8/5.0
The Willow Room was an amazing place to have our wedding. Everyone was so helpful in making this day a special celebration for all of our family and friends. I would highly recommend The Willow Room to anyone. Once you see those windows, the view, and the chandeliers, you'll fall in love.
Services Used: Catering, DJ, Wedding Planning, Lighting & Decor, , Wedding Venue
The Willow Room responded with the following comments:

Thank you so much!
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koann234
Wedding:
6/25/2011
4.8/5.0
I cannot say enough about my experience with the Willow Room! Planning a wedding can be so stressful, but the sales manager Nicole and her staff took care of every little detail and were so fun to work with My family and friends were absolutely blown away by how beautiful this venue was...the marble floor when you walk in is stunning and the candeliers are absolutely breathtaking! Plus the service and food was fabulous...I have to thank every single person down to the wait staff for ensuring that we had an amazing night....I would definitely recommend this venue to any bride out there.
Services Used: Wedding Venue
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Rachelle
Wedding:
9/8/2012
4.7/5.0
Awesome place for a wedding. Melody is wonderful!
Services Used: Wedding Venue
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jendominiczak@aol.com
Wedding:
5/7/2011
4.6/5.0
The Willow Room is absolutely gorgeous! I had a great experience overall, although the Bridal Butler was not very responsive. There were several times when the bridal party including myself had to get our own drinks.
Services Used: Wedding Venue
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Ally
Wedding:
9/26/2010
4.5/5.0
I was initially paired up with Kim (sales) as my 'coordinator.' Kim was sort of unwilling to compromise when it came to anything. When one person said we (the bride and groom) could customize our menu for just the two of us, and the rest of the wedding could eat the standard meal, she disagreed and said we could not. When someone said tablecloths (black - white and ivory are included in the price) were $2 per table, she said they were $3. Certain things that should have been in a contract (i.e. pricing for EVERYTHING) were not. They wait until the last minute for a lot of things - you're not doing your seating chart until 2 weeks before the wedding (oh, and you MUST use place cards - that is their policy). HOWEVER, among all the negatives (including the price - which went up by an additional $4,000 ON A SUNDAY in a two month time frame from our first meeting to our next), our day was amazing. John, the day-of coordinator, is FANTASTIC and I will rave about him until the cows come home. He is a saint and I would recommend him to anyone. The day was seamless and everything went according to plan. You do not have to set up, clean up, or do ANYTHING...just get ready and spend time with your friends and family! Oh, and EAT. John will remind you of that, too!

I suggest that, should you book the Willow Room, splurge on the Bridal Suite. We used the hell out of that room (our ceremony and reception were both held there, and I would also suggest doing that, as well - the ceremony was only an additional $250, I believe)...the hors d'oeuvres and alcohol are in the bridal suite waiting for you after your ceremony so you have time to just breathe and get something to munch on without having to be swarmed by everyone!

It was stressful planning, but we loved it. I would suggest using someone other than Kim, however, if you do love the room itself.
Services Used: Wedding Venue
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Stacey
Wedding:
11/15/2008
4.2/5.0
The Willow Room is an absolutely breathtaking venue. The food was delicious, and our wedding party was catered to completely with basically our own personal servers. The bar lines moved a bit slow at our wedding, but we heard lots of compliments.
Services Used: Catering, Wedding Venue
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Jill
Wedding:
6/13/2014
3.8/5.0
We had a lot of homemade decorations and were concerned we would be looked at as inadequate to have our wedding here but we were not. I'm sure every wedding has hitches along the way but some of the hiccups we had were explicitly gone over and still happened. I was asked to have any and all questions/problems/concerns directed to my step-mother the night of the wedding and I was still approached about missing cake, when to serve soup and other miscellaneous things. There were extra place settings at tables that shouldn't have been there, my Dad's table was in the corner when it was suppose to be next to my table, the martini bar had the incorrect design, the greeting was incorrect, and my extra meals were not boxed up.

Other than that the night went off without a hitch. Dinner was served quickly as I had asked for, the guests raved about the food! Get the Wisconsin Beer Cheese soup- to. die. for. My meal was boxed up and sent home with me as well as three slices of cake. The Willow room is absolutely beautiful and they will work with you but you do need to be slightly persistent.
Services Used: Wedding Venue
The Willow Room responded with the following comments:

The Willow Room’s priority is to ensure that every Wedding Couple that allows us the privilege of working with them has only the most memorable and positive experience. We value each and every client and guest and strive to make a lasting impression!

When a bride feels that there are things we could have done better, we take her suggestions to heart, and implement the changes needed to ensure our success in making dreams a realization.

We’ve now started to ask the name of a point of contact person for the night of the wedding so that the questions that come up can be addressed with the appropriate person. We’ve also informed our Sales staff to discuss our policy on boxing extra meals during the final detail meeting.

Jill and Matt – thank you for allowing us to be a part of your Special Day. We are thrilled that you loved the food and that our ballroom met your expectations. Thank you again for your feedback – it is with this knowledge that The Willow Room can continue to grow and succeed!
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jamie
Wedding:
5/28/2011
3.2/5.0
The willow room is a very beautiful venue but it is not worth dealing with the staff. In the matter of a 3 month period we had 2 different wedding planners. Neither was willing to compromise. The second was new so every question we had she had to get back to us on. After we signed a contract for a minimum the prices were increased nearly 4 dollars a person. I understand we didnt sign a contract based on price per person but not once were we told the prices would change after we signed the contract. We just felt it was bad business. There are many hidden fees such as fees to try your cookies, fees to place your place cards in alphabetical order. The prices on the linens from the Willow room are very expensive, I suggest using an outside company. Also your total payment is due a week before the event. I really had a problem paying for it in full before the event but that is their policy. The day of the event we had 10 people not show up and 4 had to leave due to emergency. NONE of the food was packed up eventhough it was paid for. You dont think of these little things during the event. With a place like the Willow room I figured I had nothing to worry about the day of our wedding, well we were wrong. When I did call the willow room the next day they were only willling to comp 60 dollars. I believe this is insane. I was very very diasppointed, I would not recommend the Willow Room to my worst enemy. They made the already stressful process of wedding planning even more stressful.
Services Used: Wedding Venue
The Willow Room responded with the following comments:

We strive to make every bride’s day a special one, and it’s unfortunate when circumstances arise that cause stress to her or her family. In response to the above, we would like to clear up a few comments and offer some information.

We expanded our team and hired an additional sales manager in March who is dedicated solely to our weddings and brides. All other corporate and social affairs are now handled by a separate sales manager. Both work very hard with our clients to make their event successful. We understand the transition to the new wedding sales manager may have been difficult for some brides, but we feel that this will enhance our service to our clients.

Changes in pricing are frustrating; however, we try to make this transparent with a written notice on every one of our menus. We truly try to avoid price increases; unfortunately, drastic changes in the food market sometimes leave us no choice. In any event, we will do everything we can to work with you to meet your budget.

The payment terms are listed on the front page of the contract, and all of our fees are listed within the contract or in the package menus. Fees for cookie traying are optional; we are happy to display cookies you have trayed at no cost. There is no fee for place cards if you provide them in alphabetical order as described in the contract. All of these items are in the contract and discussed at the final details meeting prior to the event.

White or ivory linens are included with all wedding packages at no additional cost. Additional fees apply for specialty linens and chair covers, and they are totally dependent on your selections. You are not required to use any of our preferred vendors. Our vendors are professionals we have found to be extremely reputable in their fields, and most have special offers for our brides.

There was no request made of The Willow Room to pack up food for guests that did not attend. We did, however, receive several requests from guests for special meals during dinner service. We responded immediately and accommodated the guests so everyone was satisfied and happy.

The packaging of meals has been added as a discussion item during the Final Details meeting so there is no confusion the day of the event.

Unfortunately, the bride did leave out the fact that we made special accommodations for a change in her scheduled date to better suit her personal needs. We did make every effort to make this a happy and special day, and I believe that her comments during the event and when we spoke afterwards reflected a wonderful evening.

Again, we strive to make every wedding special, and we look forward to many successful events in the years ahead. We also welcome all comments and suggestions, both positive and negative. They help us to better our business practices and grow as a company. Thank you.

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800 Plaza Drive, Suite 400, Belle Vernon, PA 15012 See On Map
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