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The Wilmington Trolley Company

Wilmington , NC
CONTACT US
CONTACT US

LOCATION

7612 St. Clair Drive
Wilmington, NC 28412 US (map)
Please let this vendor know that you found them on the WeddingWire Network.
Transportation

REVIEWS

4.1
out of 5.0
4.1/5.0
4.0/5.0
4.1/5.0
4.0/5.0
4.2/5.0
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Anonymous
Wedding:
Recently Married
3.1/5.0
Hello! It was really hard to find information about this vendor online and the submit email link in the website is broken. I left a message and received a call back a few days later, and they quoted me $1000.00 for two trolleys for two hours. Seems a little steep to me. Is this what everyone else paid?
Hello! It was really hard to find information about this vendor online and the submit email link in the website is broken. Read more...
Hello! It was really hard to find information about this vendor online and the submit email link in the website is broken. I left a message and received a call back a few days later, and they quoted me $1000.00 for two trolleys for two hours. Seems a little steep to me. Is this what everyone else paid? Read less
Services Used: Transportation
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Anonymous
Wedding:
Recently Married
1.0/5.0
We had an absolutely terrible experience with the Wilmington Trolley. They did not pick up our guests at the right time and we (the bridal party) were stranded at the church for 45 mins while missing the cocktail hour.
The quality of these trolleys are not what you want for a wedding. We rented 3. It is not safe to have these on any type of main road going at a high speed. There were no windows on one of them. Just a truly terrible experience. We have emailed and called the repeatedly and have received no response. Nothing has been more frustrating than dealing with them.
We had an absolutely terrible experience with the Wilmington Trolley. They did not pick up our guests at the right time Read more...
We had an absolutely terrible experience with the Wilmington Trolley. They did not pick up our guests at the right time and we (the bridal party) were stranded at the church for 45 mins while missing the cocktail hour.
The quality of these trolleys are not what you want for a wedding. We rented 3. It is not safe to have these on any type of main road going at a high speed. There were no windows on one of them. Just a truly terrible experience. We have emailed and called the repeatedly and have received no response. Nothing has been more frustrating than dealing with them. Read less
Services Used: Transportation
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Dana
Wedding:
10/22/2016
0.9/5.0
DO NOT USE!!!!!!!!!!!!!!

I wish I could give them 0 stars..

Did not pick up ANY guests for ceremony. Guests actually started to walk/take ubers. They blamed it on traffic which is funny since we had another transportation company lined up for the bridal party and they had no trouble getting around. Just a bunch of excuses.

I let them know it was unacceptable and I wanted a refund. They agreed but multiple emails/calls later and have not heard a word back. TERRIBLE customer service.

Again DO NOT USE! We used Cape Fear Limo for our bridal party and they were awesome!
DO NOT USE!!!!!!!!!!!!!!

I wish I could give them 0 stars..

Did not pick up ANY guests for ceremony. Read more...
DO NOT USE!!!!!!!!!!!!!!

I wish I could give them 0 stars..

Did not pick up ANY guests for ceremony. Guests actually started to walk/take ubers. They blamed it on traffic which is funny since we had another transportation company lined up for the bridal party and they had no trouble getting around. Just a bunch of excuses.

I let them know it was unacceptable and I wanted a refund. They agreed but multiple emails/calls later and have not heard a word back. TERRIBLE customer service.

Again DO NOT USE! We used Cape Fear Limo for our bridal party and they were awesome! Read less
Services Used: Transportation
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Laura
Wedding:
7/23/2016
4.0/5.0
I was so excited to have the Wilmington Trolley Company be apart of our wedding! It was a great service that picked up and dropped off to multiple locations- plus we decided to extend our wedding by an hour (last minute at 9:55pm) because we were having so much fun- and they agreed to stay longer (for a fee of course) which was great! The flexibility was wonderful. My only complaints are that we were told (and repeatedly specified) that the bus would have air conditioning- it did not. This is not an ideal situation for the end of July by the coast, so I felt that that was misrepresentation. The other complaint is that they were not ideal with communication- sometimes they would be wonderful and respond in a timely manner- and then other times I would have to send repeated emails/phone calls to make sure everything would go off smoothly. In conclusion, it was so great for our guests to not have to drive themselves around the complicated property or drink and drive and the trolley bus added such a touch of class, that I would recommend then. Just know that they might not be air conditioned- and you will need to be persistent on your end of communication.
I was so excited to have the Wilmington Trolley Company be apart of our wedding! It was a great service that picked up and Read more...
I was so excited to have the Wilmington Trolley Company be apart of our wedding! It was a great service that picked up and dropped off to multiple locations- plus we decided to extend our wedding by an hour (last minute at 9:55pm) because we were having so much fun- and they agreed to stay longer (for a fee of course) which was great! The flexibility was wonderful. My only complaints are that we were told (and repeatedly specified) that the bus would have air conditioning- it did not. This is not an ideal situation for the end of July by the coast, so I felt that that was misrepresentation. The other complaint is that they were not ideal with communication- sometimes they would be wonderful and respond in a timely manner- and then other times I would have to send repeated emails/phone calls to make sure everything would go off smoothly. In conclusion, it was so great for our guests to not have to drive themselves around the complicated property or drink and drive and the trolley bus added such a touch of class, that I would recommend then. Just know that they might not be air conditioned- and you will need to be persistent on your end of communication. Read less
Services Used: Transportation
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Laura
Wedding:
9/5/2015
1.2/5.0
We rented a trolley to get from our hotel to wedding ceremony sight about 20 minutes away in late Summer, when it is still very hot in Wilmington. Not only did I specifically make sure they had trolleys with AC when I booked, but my wedding coordinator made it very clear to them as well about a week before when finalizing the details. As I'm walking out to the trolley on my wedding day, I see an open air trolley. When I ask the (very kind and understanding) driver if the trolley had AC, he says no. I politely tell him that's a problem because it's 90 degrees, we're in hair and makeup that we paid an outrageous amount for, and I had been assured we reserved a trolley that would have at least windows. He tells me that trolley broke a few days ago and the one in front of me is the only one they had. No one from the company had called me or my husband to tell us that. They didn't call our planner. They just showed up with something that didn't work for us. Luckily we were able to secure another ride to the ceremony (and it made for a good story, I guess?) but even after the wedding, no one contacted us about our issues or anything. We basically threw away a ton of money because we didn't get a refund either. The only reason they are getting two stars for professionalism is because the driver was really nice and understanding. I wish I had left this review a long time ago, maybe I could have saved others from the nightmare. I know they are rented for other services by companies around town and they seem to do an okay job, but they are NOT a good company to use for weddings.
We rented a trolley to get from our hotel to wedding ceremony sight about 20 minutes away in late Summer, when it is still Read more...
We rented a trolley to get from our hotel to wedding ceremony sight about 20 minutes away in late Summer, when it is still very hot in Wilmington. Not only did I specifically make sure they had trolleys with AC when I booked, but my wedding coordinator made it very clear to them as well about a week before when finalizing the details. As I'm walking out to the trolley on my wedding day, I see an open air trolley. When I ask the (very kind and understanding) driver if the trolley had AC, he says no. I politely tell him that's a problem because it's 90 degrees, we're in hair and makeup that we paid an outrageous amount for, and I had been assured we reserved a trolley that would have at least windows. He tells me that trolley broke a few days ago and the one in front of me is the only one they had. No one from the company had called me or my husband to tell us that. They didn't call our planner. They just showed up with something that didn't work for us. Luckily we were able to secure another ride to the ceremony (and it made for a good story, I guess?) but even after the wedding, no one contacted us about our issues or anything. We basically threw away a ton of money because we didn't get a refund either. The only reason they are getting two stars for professionalism is because the driver was really nice and understanding. I wish I had left this review a long time ago, maybe I could have saved others from the nightmare. I know they are rented for other services by companies around town and they seem to do an okay job, but they are NOT a good company to use for weddings. Read less
Services Used: Transportation
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Erin
Wedding:
5/24/2015
5.0/5.0
I worked with Wes to coordinate having our wedding party transported by two trolleys from downtown to the ceremony venue, and planning and overall execution went very smoothly! We had a snafu with the original pick-up location at the Riverwalk, where our "first look" and wedding party photos were supposed to be held, as it was blocked off by a Memorial Day street festival. Wilmington Trolley was very accommodating and responsive with picking us up further down the river at our new picture location, even though the switch was very last-minute. Wes came to personally check on things and make sure the trolleys arrived at the new location, and all was well. I would definitely recommend the trolleys as a lovely and unique addition to the wedding day - they are beautiful and functional (closed windows and AC for keeping those wedding hair-dos in place)!
I worked with Wes to coordinate having our wedding party transported by two trolleys from downtown to the ceremony venue, Read more...
I worked with Wes to coordinate having our wedding party transported by two trolleys from downtown to the ceremony venue, and planning and overall execution went very smoothly! We had a snafu with the original pick-up location at the Riverwalk, where our "first look" and wedding party photos were supposed to be held, as it was blocked off by a Memorial Day street festival. Wilmington Trolley was very accommodating and responsive with picking us up further down the river at our new picture location, even though the switch was very last-minute. Wes came to personally check on things and make sure the trolleys arrived at the new location, and all was well. I would definitely recommend the trolleys as a lovely and unique addition to the wedding day - they are beautiful and functional (closed windows and AC for keeping those wedding hair-dos in place)! Read less
Services Used: Transportation
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Lauren
Wedding:
4/24/2015
5.0/5.0
I used the trolley to transport my guests from the hotel to the wedding venue and back. They were prompt and affordable. All of our guests loved it!
I used the trolley to transport my guests from the hotel to the wedding venue and back. They were prompt and affordable. Read more...
I used the trolley to transport my guests from the hotel to the wedding venue and back. They were prompt and affordable. All of our guests loved it! Read less
Services Used: Transportation
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Ashley
Wedding:
4/12/2014
5.0/5.0
Our guests loved this trolley company! It gave them ease on not having to drive after the reception. They also took us to take pictures after the ceremony and were right on time. We loved them!
Our guests loved this trolley company! It gave them ease on not having to drive after the reception. They also took us to Read more...
Our guests loved this trolley company! It gave them ease on not having to drive after the reception. They also took us to take pictures after the ceremony and were right on time. We loved them! Read less
Services Used: Transportation
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Lisa
Wedding:
8/31/2013
4.5/5.0
We loved using the trolley for our wedding party!!! It added such a special touch and made some awesome memories!!!
We loved using the trolley for our wedding party!!! It added such a special touch and made some awesome memories!!!
We loved using the trolley for our wedding party!!! It added such a special touch and made some awesome memories!!! Read less
Services Used: Transportation
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Wilmington Trolley was great for shuttling my guests from their hotel to our wedding location. The drivers were all very professional, especially Teresa! She felt like family by the end of the night!
Wilmington Trolley was great for shuttling my guests from their hotel to our wedding location. The drivers were all very Read more...
Wilmington Trolley was great for shuttling my guests from their hotel to our wedding location. The drivers were all very professional, especially Teresa! She felt like family by the end of the night! Read less
Services Used: Transportation

MAP

 
7612 St. Clair Drive, Wilmington, NC 28412 See On Map
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Please let this vendor know that you found them on the WeddingWire Network.
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