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THmakeupDesign.com | Face. Hair. Body

Brea , CA
CONTACT US
CONTACT US

LOCATION

Brea, CA US 92823 (map)

PHONE

714-732-7136

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.
Beauty & Health

PHOTOS

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REVIEWS

4.0
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Lisa
Wedding:
2/6/2010
2.0/5.0
This is a honest story of my experience with her. (a bit lengthy but a detail record my day)

After reading her reviews online I booked her to my wedding in February. Like most girls, I decided to book her "preview session" on the day of my engagement session photo shoot. I got to her office for my 7am appointment but she was 30 minutes late because she forgot her office keys. My photo shoot was in K-town at noon and she told me it would only take 3-4 hours for the session. I thought I had plenty of time. She assured me that we would end by 11am (enough time for me make it to my photo shoot). HOWEVER, we were not finished until couple minutes prior or 12pm. As you may know, sunlight is very important for an outside photo shoot. I was already an hour behind schedule and we were rushing to finish the shoot before it became dark (around 5 pm in December).

Fortunately, my pictures came our gorgeous! However, I did not want this to happen again for the day of the wedding when time is so important. My shoot was on Friday so I emailed her by Monday to let her know that I did not wish to use her for my wedding and wanted a refund on the deposit (The contract states that if I am not satisfied with the preview session I can cancel her services within two days). I was initially very polite to her and told her that my bridesmaids did not like the makeup (I did not want to hurt her feelings by letting her know that she lacked professionalism).

She refused to give me my deposit because of two reasons...
1.I had to let her know within 2 days and I emailed her on the 3rd day.
2.The preview session needs to be scheduled 2 months prior to the wedding day (But when I went for the consultation she recommended that the preview session should be a month prior to the wedding because many changes to your skin can happen).

Without the intention of hurting her feelings I told her to truth about reasons for cancellation. I told that it is not because I was not satisfied with her work but I felt she was unprofessional and not punctual, which are very important in choose vendors. I knew that the day of the wedding would be stressful and I did not want to risk being late!

She tried to make it up to be by offering another preview session and assuring me that it would not happen again. But I from prior experience, I just did not want to take that chance (who wants to take any chances for you wedding day?!). She told me she understood but still COULD NOT GIVE ME MY DEPOSIT BACK! I very very disappointed that she would not take responsibility of tardiness and lack of time perception.

Please don't get me wrong, I don't think she does poor work and she is talented but it takes more than talent to carry on a business. Business is more than money and making a profit, it is about customer satisfaction, in return, making a good reputation for yourself.
This is a honest story of my experience with her. (a bit lengthy but a detail record my day)

After reading her Read more...
This is a honest story of my experience with her. (a bit lengthy but a detail record my day)

After reading her reviews online I booked her to my wedding in February. Like most girls, I decided to book her "preview session" on the day of my engagement session photo shoot. I got to her office for my 7am appointment but she was 30 minutes late because she forgot her office keys. My photo shoot was in K-town at noon and she told me it would only take 3-4 hours for the session. I thought I had plenty of time. She assured me that we would end by 11am (enough time for me make it to my photo shoot). HOWEVER, we were not finished until couple minutes prior or 12pm. As you may know, sunlight is very important for an outside photo shoot. I was already an hour behind schedule and we were rushing to finish the shoot before it became dark (around 5 pm in December).

Fortunately, my pictures came our gorgeous! However, I did not want this to happen again for the day of the wedding when time is so important. My shoot was on Friday so I emailed her by Monday to let her know that I did not wish to use her for my wedding and wanted a refund on the deposit (The contract states that if I am not satisfied with the preview session I can cancel her services within two days). I was initially very polite to her and told her that my bridesmaids did not like the makeup (I did not want to hurt her feelings by letting her know that she lacked professionalism).

She refused to give me my deposit because of two reasons...
1.I had to let her know within 2 days and I emailed her on the 3rd day.
2.The preview session needs to be scheduled 2 months prior to the wedding day (But when I went for the consultation she recommended that the preview session should be a month prior to the wedding because many changes to your skin can happen).

Without the intention of hurting her feelings I told her to truth about reasons for cancellation. I told that it is not because I was not satisfied with her work but I felt she was unprofessional and not punctual, which are very important in choose vendors. I knew that the day of the wedding would be stressful and I did not want to risk being late!

She tried to make it up to be by offering another preview session and assuring me that it would not happen again. But I from prior experience, I just did not want to take that chance (who wants to take any chances for you wedding day?!). She told me she understood but still COULD NOT GIVE ME MY DEPOSIT BACK! I very very disappointed that she would not take responsibility of tardiness and lack of time perception.

Please don't get me wrong, I don't think she does poor work and she is talented but it takes more than talent to carry on a business. Business is more than money and making a profit, it is about customer satisfaction, in return, making a good reputation for yourself. Read less
Services Used: Beauty & Health

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