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Tiffany's Bridal & Formal

Richmond , VA

LOCATION

Richmond, VA US

WEBSITE

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Dress & Attire

REVIEWS

3.7
out of 5.0
3.7/5.0
3.6/5.0
3.7/5.0
3.8/5.0
3.6/5.0
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Private User
Wedding:
4/25/2015
0.6/5.0
TERRIBLE service! I couldn't believe what an awful experience I had it those landmark Richmond store. My mom was thrilled I was going shopping there as we're native Richmonders, and we were both extremely disappointed. First of all, I got no confirmation call for my appointment. I suppose this isn't a huge deal, but I've gotten calls from the other dress stores I've visited, and it just made me nervous. When we showed up for my appointment, we were basically told by the consultant to just walk around and start picking out dresses. About 5 minutes into that, the consultant finally asked me what type of dress I was looking for, and several minutes after that she asked me my budget. We ended up pulling about 6 dresses ourselves and the consultant pulled one. I told her I wanted lace all over, fit and flare, with cap sleeves or three quarter sleeves. The one dress she had pulled was sheath style, spaghetti straps, with beaded lace applicques... I told her I didn't even want to put it on. I tried on the six dresses I had pulled in about 30 minutes and was so fed up with the inept consultant that we finally just gave up and left. I went out and immediately called another bridal store and placed on order for a dress I had found there. Even if I had found a dress I'd liked at Tiffany's, I would've called another salon and asked them to order the dress. I was so thankful that this was the third bridal store I had visited, as I would've been extremely discouraged had it been the first store I went to. I even felt bad that one of my bridesmaids drove all the way from Fairfax to see my try on dresses as it was such a worthless appointment. I would definitely NOT recommend them to anyone. Try the wonderful ladies at Jingles or Caryn's Bridal in Farmville instead!
TERRIBLE service! I couldn't believe what an awful experience I had it those landmark Richmond store. My mom was thrilled Read more...
TERRIBLE service! I couldn't believe what an awful experience I had it those landmark Richmond store. My mom was thrilled I was going shopping there as we're native Richmonders, and we were both extremely disappointed. First of all, I got no confirmation call for my appointment. I suppose this isn't a huge deal, but I've gotten calls from the other dress stores I've visited, and it just made me nervous. When we showed up for my appointment, we were basically told by the consultant to just walk around and start picking out dresses. About 5 minutes into that, the consultant finally asked me what type of dress I was looking for, and several minutes after that she asked me my budget. We ended up pulling about 6 dresses ourselves and the consultant pulled one. I told her I wanted lace all over, fit and flare, with cap sleeves or three quarter sleeves. The one dress she had pulled was sheath style, spaghetti straps, with beaded lace applicques... I told her I didn't even want to put it on. I tried on the six dresses I had pulled in about 30 minutes and was so fed up with the inept consultant that we finally just gave up and left. I went out and immediately called another bridal store and placed on order for a dress I had found there. Even if I had found a dress I'd liked at Tiffany's, I would've called another salon and asked them to order the dress. I was so thankful that this was the third bridal store I had visited, as I would've been extremely discouraged had it been the first store I went to. I even felt bad that one of my bridesmaids drove all the way from Fairfax to see my try on dresses as it was such a worthless appointment. I would definitely NOT recommend them to anyone. Try the wonderful ladies at Jingles or Caryn's Bridal in Farmville instead! Read less
Services Used: Dress & Attire
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Kashonda
Wedding:
8/16/2014
4.4/5.0
I visited Tiffany's for a sample sale in the fall. I didn't think that I would find the one but was very happy that I did especially at a discounted price for such good quality.
I visited Tiffany's for a sample sale in the fall. I didn't think that I would find the one but was very happy that I did Read more...
I visited Tiffany's for a sample sale in the fall. I didn't think that I would find the one but was very happy that I did especially at a discounted price for such good quality. Read less
Services Used: Dress & Attire
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Jess
Wedding:
5/31/2014
5.0/5.0
My experience at Tiffany's could not have gone any better. I was matched up with Chloe for the day. This was the first time I had been to a salon to go dress shopping, so Chloe guided me through the whole process. I knew some of the things I liked and some that I didn't, but Chloe was very open to all of my ideas. She NEVER suggested a dress out of my price range, in fact, I had come to Tiffany's for a particular Martina Liana dress which WAS out of my price range and SHE suggested I not try it on at the risk of falling in love with a dress over budget. I didn't feel pressured, or like I was being manipulated. She was very real and so friendly. My mother, future mother-in-law, and my two bridesmaids loved her! I ended up buying the first dress I tried on, after several others, and Chloe was very patient with the process considering my bridesmaids and I kept getting sidetracked with bridesmaid dresses after I had said yes to the dress! I would HIGHLY recommend Tiffany's to anyone. They truly made my shopping experience memorable!
My experience at Tiffany's could not have gone any better. I was matched up with Chloe for the day. This was the first Read more...
My experience at Tiffany's could not have gone any better. I was matched up with Chloe for the day. This was the first time I had been to a salon to go dress shopping, so Chloe guided me through the whole process. I knew some of the things I liked and some that I didn't, but Chloe was very open to all of my ideas. She NEVER suggested a dress out of my price range, in fact, I had come to Tiffany's for a particular Martina Liana dress which WAS out of my price range and SHE suggested I not try it on at the risk of falling in love with a dress over budget. I didn't feel pressured, or like I was being manipulated. She was very real and so friendly. My mother, future mother-in-law, and my two bridesmaids loved her! I ended up buying the first dress I tried on, after several others, and Chloe was very patient with the process considering my bridesmaids and I kept getting sidetracked with bridesmaid dresses after I had said yes to the dress! I would HIGHLY recommend Tiffany's to anyone. They truly made my shopping experience memorable! Read less
Services Used: Dress & Attire
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Anne
Wedding:
5/24/2014
5.0/5.0
I couldn't be happier with my experience at Tiffany! My consultant, Chloe, was an absolute doll. She helped me find what I thought I wanted (beaded lace), but also made some very helpful suggestions based on her experience. She ended up putting me into a dress that I wouldn't have looked twice at on the rack, but it was PERFECT! I'm also a size 16, so it was really nice to have a dress-fitting experience where the salon staff didn't make me feel like a cow. My dress is beautiful and surprisingly affordable, and Tiffany's stores and presses your dress for you which is really nice. 5 stars from me!
I couldn't be happier with my experience at Tiffany! My consultant, Chloe, was an absolute doll. She helped me find what I Read more...
I couldn't be happier with my experience at Tiffany! My consultant, Chloe, was an absolute doll. She helped me find what I thought I wanted (beaded lace), but also made some very helpful suggestions based on her experience. She ended up putting me into a dress that I wouldn't have looked twice at on the rack, but it was PERFECT! I'm also a size 16, so it was really nice to have a dress-fitting experience where the salon staff didn't make me feel like a cow. My dress is beautiful and surprisingly affordable, and Tiffany's stores and presses your dress for you which is really nice. 5 stars from me! Read less
Services Used: Dress & Attire
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happy and hopeful MOB
Wedding:
5/24/2014
5.0/5.0
From the mother-of-the-bride's perspective -- Yesterday afternoon we had an appointment at Tiffany's Bridal for my daughter to look at potential wedding dresses. Kate was her consultant. It wasn't long at all before I realized that my daughter was in excellent hands. Kate was entirely knowledgeable on all aspects of wedding dresses. She was unceasingly good-natured and friendly. I felt that things proceeded at an excellent pace--we got to ooh and ahh and ask questions, all of which Kate patiently answered, yet we managed to get through seven dresses, plus re-tried on the top contenders. It ended up that my daughter--her face beaming with happiness--declared that she had found the PERFECT wedding dress for her! I am extremely pleased with the quality of the dresses and the quality of the personalized service we received.
From the mother-of-the-bride's perspective -- Yesterday afternoon we had an appointment at Tiffany's Bridal for my Read more...
From the mother-of-the-bride's perspective -- Yesterday afternoon we had an appointment at Tiffany's Bridal for my daughter to look at potential wedding dresses. Kate was her consultant. It wasn't long at all before I realized that my daughter was in excellent hands. Kate was entirely knowledgeable on all aspects of wedding dresses. She was unceasingly good-natured and friendly. I felt that things proceeded at an excellent pace--we got to ooh and ahh and ask questions, all of which Kate patiently answered, yet we managed to get through seven dresses, plus re-tried on the top contenders. It ended up that my daughter--her face beaming with happiness--declared that she had found the PERFECT wedding dress for her! I am extremely pleased with the quality of the dresses and the quality of the personalized service we received. Read less
Services Used: Dress & Attire
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Terri Michelle
Wedding:
4/26/2014
4.3/5.0
I bought my wedding gown and the bridesmaid dresses here. LOVED both dresses!!!! My girl that helped me, Catie, was excellent!!!!!!!!!!!! She knew exactly what I was looking for and on the 4th dress, I found what I was looking for. A mori lee design. I also had my gown altered there. This is when I got a little frustrated with them. They are very popular in Richmond so of course they are busy, but i always waited BEYOND my scheduled time to be fitted and they kind of pushed a week night scheduled date instead of a weekend. I cant do week nights because I live in Fredericksburg but work up north in NoVa so getting off work and coming to richmond was difficult on a week day. Their alterer was great!!!! I recommend if you buy a dress there, just get it altered there.
My complaint would be how busy they are and they have no concept of time frames. Thankfully I cleared my entire day when I knew I was going there.
I bought my wedding gown and the bridesmaid dresses here. LOVED both dresses!!!! My girl that helped me, Catie, was Read more...
I bought my wedding gown and the bridesmaid dresses here. LOVED both dresses!!!! My girl that helped me, Catie, was excellent!!!!!!!!!!!! She knew exactly what I was looking for and on the 4th dress, I found what I was looking for. A mori lee design. I also had my gown altered there. This is when I got a little frustrated with them. They are very popular in Richmond so of course they are busy, but i always waited BEYOND my scheduled time to be fitted and they kind of pushed a week night scheduled date instead of a weekend. I cant do week nights because I live in Fredericksburg but work up north in NoVa so getting off work and coming to richmond was difficult on a week day. Their alterer was great!!!! I recommend if you buy a dress there, just get it altered there.
My complaint would be how busy they are and they have no concept of time frames. Thankfully I cleared my entire day when I knew I was going there. Read less
Services Used: Dress & Attire
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Lydia
Wedding:
1/25/2014
4.8/5.0
My experience at Tiffany's was totally awesome! I traveled 5 times from Chesapeake and the staff I encountered was always pleasant. The traffic did not always cooperate but the staff at Tiffany's was flexible and understanding. The alterations went well also. One fitting and she had the dress looking just like I wanted it. Everyone at the wedding raved about the dress and how good it looked on me. I could not have asked for a better experience.
My experience at Tiffany's was totally awesome! I traveled 5 times from Chesapeake and the staff I encountered was always Read more...
My experience at Tiffany's was totally awesome! I traveled 5 times from Chesapeake and the staff I encountered was always pleasant. The traffic did not always cooperate but the staff at Tiffany's was flexible and understanding. The alterations went well also. One fitting and she had the dress looking just like I wanted it. Everyone at the wedding raved about the dress and how good it looked on me. I could not have asked for a better experience. Read less
Services Used: Dress & Attire
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Heather
Wedding:
9/28/2013
5.0/5.0
I couldn't have had a better experience with Tiffany's, from the day I started my search for the perfect dress to the day I dropped it off for preservation. I went to 8 different places to look for dresses and the girls who work here were nothing but complimentary, patient and incredibly informative. You're a bit on display in their showroom when you're trying on dresses but I liked how you could walk around and see every dress to choose the ones I wanted to try on.

I had my alterations done through their in-house service and was a bit nervous (I purchased a lace slip dress - talk about tricky!) but every detail was taken care of for a great value. I asked a friend, who had her alterations done in DC, for a price comparison and they were about half the cost for a much more detailed dress (including taking up the hem, which apparently can be really costly). During my follow-up fitting, there was one alteration made that was a bit off but it was easily fixed while I was wearing it to make sure it looked as it should. I also used both the discounted preservation service for my dress and free teeth whitening voucher (which you get if you purchase a dress over a specified amount) and what a wonderful added value!

One tip - from my experience, every time I made an appointment on a Saturday, the store seemed less busy and I didn't have to wait whatsoever whereas on a weekday appointment, I had upwards of a 30-45 minute wait due to overbooking of the rooms.
I couldn't have had a better experience with Tiffany's, from the day I started my search for the perfect dress to the day Read more...
I couldn't have had a better experience with Tiffany's, from the day I started my search for the perfect dress to the day I dropped it off for preservation. I went to 8 different places to look for dresses and the girls who work here were nothing but complimentary, patient and incredibly informative. You're a bit on display in their showroom when you're trying on dresses but I liked how you could walk around and see every dress to choose the ones I wanted to try on.

I had my alterations done through their in-house service and was a bit nervous (I purchased a lace slip dress - talk about tricky!) but every detail was taken care of for a great value. I asked a friend, who had her alterations done in DC, for a price comparison and they were about half the cost for a much more detailed dress (including taking up the hem, which apparently can be really costly). During my follow-up fitting, there was one alteration made that was a bit off but it was easily fixed while I was wearing it to make sure it looked as it should. I also used both the discounted preservation service for my dress and free teeth whitening voucher (which you get if you purchase a dress over a specified amount) and what a wonderful added value!

One tip - from my experience, every time I made an appointment on a Saturday, the store seemed less busy and I didn't have to wait whatsoever whereas on a weekday appointment, I had upwards of a 30-45 minute wait due to overbooking of the rooms. Read less
Services Used: Dress & Attire
Bg5
Anonymous
Wedding:
1+ year ago
0.5/5.0
Tiffany's Bridal is terrible. DO NOT buy your dress there. Don't even waste your time going there. Absolutely, horrible customer service. I bought my dress from them and it still makes me sick to my stomach that I ever gave this company any money. They constantly promised me things that never happened. They are so disorganized and I was charged $250 more in alterations than they told me it would cost. Stay clear of this place!
Tiffany's Bridal is terrible. DO NOT buy your dress there. Don't even waste your time going there. Absolutely, horrible Read more...
Tiffany's Bridal is terrible. DO NOT buy your dress there. Don't even waste your time going there. Absolutely, horrible customer service. I bought my dress from them and it still makes me sick to my stomach that I ever gave this company any money. They constantly promised me things that never happened. They are so disorganized and I was charged $250 more in alterations than they told me it would cost. Stay clear of this place! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.0/5.0
My daughter had an appt at 3:00 to look at bridesmaid dresses. We were 15 minutes early, and were told to go ahead and pull some dresses. After waiting about 20 minutes we told the front desk that we were ready. The girl came and said you can go ahead and use the dressing rooms and let me know if you need anyone to be clipped. She then left. All of the sample dresses were in smaller sizes, so the larger bridesmaids couldn't try anything on. The consultant never came back and check on us, not once! Finally after some of the girls tried on a few dresses with no help, we decided to leave. As I suspected, we walked out of the store and no one stopped us! Terrible service, do not go to this store!!
My daughter had an appt at 3:00 to look at bridesmaid dresses. We were 15 minutes early, and were told to go ahead and Read more...
My daughter had an appt at 3:00 to look at bridesmaid dresses. We were 15 minutes early, and were told to go ahead and pull some dresses. After waiting about 20 minutes we told the front desk that we were ready. The girl came and said you can go ahead and use the dressing rooms and let me know if you need anyone to be clipped. She then left. All of the sample dresses were in smaller sizes, so the larger bridesmaids couldn't try anything on. The consultant never came back and check on us, not once! Finally after some of the girls tried on a few dresses with no help, we decided to leave. As I suspected, we walked out of the store and no one stopped us! Terrible service, do not go to this store!! Read less
Services Used: Dress & Attire
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