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Tower Bridal

Portland , OR

LOCATION

Portland, OR US

WEBSITE

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Dress & Attire

REVIEWS

2.7
out of 5.0
2.8/5.0
2.5/5.0
2.4/5.0
3.2/5.0
2.4/5.0
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Samantha
Wedding:
8/20/2011
2.0/5.0
This women are just... mean. The one lady was pushy and made me uncomfortable. But, they had the dress I'd fallen in love with online while no other shops in town did, so I went ahead and ordered it. My bridesmaids were with me and needed dresses too, so we ended up buying all of our dresses here and I do regret it. They were inflexible, rude, and expensive. I don't know why on earth I brought them so much business, but if I could do it all over again I would have gone somewhere else.
This women are just... mean. The one lady was pushy and made me uncomfortable. But, they had the dress I'd fallen in love Read more...
This women are just... mean. The one lady was pushy and made me uncomfortable. But, they had the dress I'd fallen in love with online while no other shops in town did, so I went ahead and ordered it. My bridesmaids were with me and needed dresses too, so we ended up buying all of our dresses here and I do regret it. They were inflexible, rude, and expensive. I don't know why on earth I brought them so much business, but if I could do it all over again I would have gone somewhere else. Read less
Services Used: Dress & Attire
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Didi_k
Wedding:
7/29/2011
2.8/5.0
I am very happy I found my wedding dress here, I had been looking all over and I felt like I would never find one. However, i also ordered the bridesmaids dresses from them, and had several problems.
1) they were late
2) they never called me to let me know they had arrived (even though they were LATE)
3) none of the dresses fit my bridesmaids, they were all SEVERAL sizes too big. And since none of my bridesmaids lived nearby, all alterations had to be made separately and we had to pay for them.
I cannot believe this happened, I tried calling them several times to discuss this but I was always put on hold for a long time. This is the kind of place where you go in, and get out. Don't expect any long term service from them. I would only buy dresses off the rack, don't order anything, unless you are mentally prepared to have it all be 3 sizes too big.
Too bad, I actually had high hopes.
I am very happy I found my wedding dress here, I had been looking all over and I felt like I would never find one. Read more...
I am very happy I found my wedding dress here, I had been looking all over and I felt like I would never find one. However, i also ordered the bridesmaids dresses from them, and had several problems.
1) they were late
2) they never called me to let me know they had arrived (even though they were LATE)
3) none of the dresses fit my bridesmaids, they were all SEVERAL sizes too big. And since none of my bridesmaids lived nearby, all alterations had to be made separately and we had to pay for them.
I cannot believe this happened, I tried calling them several times to discuss this but I was always put on hold for a long time. This is the kind of place where you go in, and get out. Don't expect any long term service from them. I would only buy dresses off the rack, don't order anything, unless you are mentally prepared to have it all be 3 sizes too big.
Too bad, I actually had high hopes. Read less
Services Used: Dress & Attire
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Molly
Wedding:
11/26/2010
1.8/5.0
I bought my wedding dress and veil from Tower and had bad experiences with both. I took their advice and ordered my dress a size larger than I would have otherwise, and it was so huge when it arrived that it would have been around my ankles if I hadn't held it up with both hands. I almost had to sell it and buy another dress because the alterations were going to be so significant they could cost as much as the dress itself. Fortunately, I found a woman who caps her alterations at $200, and she saved the day.

I also found a veil I liked at Tower, but it had pearls sewn throughout, which I didn't want. I was told it would be "no problem" to order the same style without the pearls, but when it arrived it had the pearls and I was told it was my fault. Apparently my request would have required a special order at additional cost (which I was never told), so I should have known I was getting the pearls when I didn't pay extra, according to Tower. It's hard to argue with that sort of circular logic, and I had to fight and plead and threaten BBB action to get them to order me the correct veil at no extra cost. Throughout the process, they were rude, patronizing, and generally unpleasant to deal with.

Despite their gorgeous merchandise (my dress wasn't at any other store in Portland) and reasonable prices, I wouldn't go back to Tower. It's not worth it -- the risk of a customer service catastrophe is just too high!
I bought my wedding dress and veil from Tower and had bad experiences with both. I took their advice and ordered my dress Read more...
I bought my wedding dress and veil from Tower and had bad experiences with both. I took their advice and ordered my dress a size larger than I would have otherwise, and it was so huge when it arrived that it would have been around my ankles if I hadn't held it up with both hands. I almost had to sell it and buy another dress because the alterations were going to be so significant they could cost as much as the dress itself. Fortunately, I found a woman who caps her alterations at $200, and she saved the day.

I also found a veil I liked at Tower, but it had pearls sewn throughout, which I didn't want. I was told it would be "no problem" to order the same style without the pearls, but when it arrived it had the pearls and I was told it was my fault. Apparently my request would have required a special order at additional cost (which I was never told), so I should have known I was getting the pearls when I didn't pay extra, according to Tower. It's hard to argue with that sort of circular logic, and I had to fight and plead and threaten BBB action to get them to order me the correct veil at no extra cost. Throughout the process, they were rude, patronizing, and generally unpleasant to deal with.

Despite their gorgeous merchandise (my dress wasn't at any other store in Portland) and reasonable prices, I wouldn't go back to Tower. It's not worth it -- the risk of a customer service catastrophe is just too high! Read less
Services Used: Dress & Attire
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liz
Wedding:
10/1/2010
1.7/5.0
I found my dress in Seattle and wanted to buy it locally in Portland so I didn't have to make the trip up to Seattle again. Tower Bridal was the only store in the area that had my dress. From beginning to end I had a bad experience with them. They are rude, unprofessional, and unaccommodating. If you're looking for the true bridal experience do not go to Tower Bridal.
I found my dress in Seattle and wanted to buy it locally in Portland so I didn't have to make the trip up to Seattle Read more...
I found my dress in Seattle and wanted to buy it locally in Portland so I didn't have to make the trip up to Seattle again. Tower Bridal was the only store in the area that had my dress. From beginning to end I had a bad experience with them. They are rude, unprofessional, and unaccommodating. If you're looking for the true bridal experience do not go to Tower Bridal. Read less
Services Used: Dress & Attire
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chels.ewing
Wedding:
9/11/2010
1.6/5.0
When it came time to find a wedding dress, I did all of my looking online before setting foot in a dress store. I found "the one" online and called around to all the stores in the area that said they carried that designer, including Tower Bridal. None of them had it in store and I wasn't brave enough to order it without trying it on. In January of 2010 I went with a friend to watch her try on dresses and help her narrow down her choices. When we got there, the associate was reading a magazine and barely greeted us when we came in. She told my friend to start picking out dresses and went back to reading her magazine! I thought that was odd, but oh well. While looking with my friend I found "my" dress! I brought it up front and asked the lady how long it had been in the store and she said they've had it for months. When I asked why she (it had been her i spoke to on the phone) had told me they didn't have it two days prior, she said she just overlooked it. So I wasn't happy with the service, but I ordered the dress from them anyway. That was in January 2010. Five months later, in June, I called on my dress because it was supposed to be in the store Mid-June. They told me it wasn't in yet and did this for the next two months. In August I asked why it was taking so long since I had ordered it 7 months earlier and I was told they didn't place my order until June, since my wedding wasn't until September!!!! I demanded a rush on my dress and I still got it 2 weeks before our wedding. I refused to use them for alterations. Everywhere else was going to charge me what the dress cost to have it altered because it was such short notice, so I just wore the dress with really tall wedge sandals. My mother in law helped me bustle it. The dress was gorgeous, but there are some wedding pictures where it's obvious that the top of the dress was way too big. I couldn't raise my arms, or my chest would have been exposed : ( Overall, I would not recommend Tower Bridal.
When it came time to find a wedding dress, I did all of my looking online before setting foot in a dress store. I found Read more...
When it came time to find a wedding dress, I did all of my looking online before setting foot in a dress store. I found "the one" online and called around to all the stores in the area that said they carried that designer, including Tower Bridal. None of them had it in store and I wasn't brave enough to order it without trying it on. In January of 2010 I went with a friend to watch her try on dresses and help her narrow down her choices. When we got there, the associate was reading a magazine and barely greeted us when we came in. She told my friend to start picking out dresses and went back to reading her magazine! I thought that was odd, but oh well. While looking with my friend I found "my" dress! I brought it up front and asked the lady how long it had been in the store and she said they've had it for months. When I asked why she (it had been her i spoke to on the phone) had told me they didn't have it two days prior, she said she just overlooked it. So I wasn't happy with the service, but I ordered the dress from them anyway. That was in January 2010. Five months later, in June, I called on my dress because it was supposed to be in the store Mid-June. They told me it wasn't in yet and did this for the next two months. In August I asked why it was taking so long since I had ordered it 7 months earlier and I was told they didn't place my order until June, since my wedding wasn't until September!!!! I demanded a rush on my dress and I still got it 2 weeks before our wedding. I refused to use them for alterations. Everywhere else was going to charge me what the dress cost to have it altered because it was such short notice, so I just wore the dress with really tall wedge sandals. My mother in law helped me bustle it. The dress was gorgeous, but there are some wedding pictures where it's obvious that the top of the dress was way too big. I couldn't raise my arms, or my chest would have been exposed : ( Overall, I would not recommend Tower Bridal. Read less
Services Used: Dress & Attire
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Emma
Wedding:
8/28/2010
5.0/5.0
I LOVE TOWER BRIDAL! I came in with my dream dress in mind and was searching for it desperately. However, Brenda at Tower Bridal broke it to me very gently that my big bust was not the right fit for that dress and pointed me in the direction to the dress that I ended up buying. It was PERFECT! Completely and Utterly Perfect! I was told that my dress was so flattering and beautiful by almost everyone at my wedding. I felt amazing and they were so flexible with me. After having a negative experience with the Hostess House with my bridesmaid dresses (I had girls from out of town and they wouldn't even measure any of them without having me paying and ordering for them on the spot. What I was well aware of is that if you order them at different times, they can come from different dye lots so your colors could be WAY off) I ended up going straight back to Tower Bridal. The only issue I had was that the dresses were late but that wasn't Tower Bridal's fault, it was the manufacturer's. And those ladies were so patient with my endless stream of phone calls asking if my dresses had arrived yet.

Ladies at Tower- Thank you SO much for taking such good care of this worrying bride. I will always give you a glowing recommendation to every bride I meet.
I LOVE TOWER BRIDAL! I came in with my dream dress in mind and was searching for it desperately. However, Brenda at Tower Read more...
I LOVE TOWER BRIDAL! I came in with my dream dress in mind and was searching for it desperately. However, Brenda at Tower Bridal broke it to me very gently that my big bust was not the right fit for that dress and pointed me in the direction to the dress that I ended up buying. It was PERFECT! Completely and Utterly Perfect! I was told that my dress was so flattering and beautiful by almost everyone at my wedding. I felt amazing and they were so flexible with me. After having a negative experience with the Hostess House with my bridesmaid dresses (I had girls from out of town and they wouldn't even measure any of them without having me paying and ordering for them on the spot. What I was well aware of is that if you order them at different times, they can come from different dye lots so your colors could be WAY off) I ended up going straight back to Tower Bridal. The only issue I had was that the dresses were late but that wasn't Tower Bridal's fault, it was the manufacturer's. And those ladies were so patient with my endless stream of phone calls asking if my dresses had arrived yet.

Ladies at Tower- Thank you SO much for taking such good care of this worrying bride. I will always give you a glowing recommendation to every bride I meet. Read less
Services Used: Dress & Attire
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Lisa
Wedding:
8/20/2010
4.2/5.0
I went to many bridal boutiques and tried on numerous dresses, but I found The Dress at Tower Bridal for a killer price! I wished I found it at Charlotte's though; the staff there is so kind and polite I felt guilty I found my dress at Tower.

I began with a rough experience at Tower when the lady initially helping me was rude and short with me. I handed her attitude back to her with a pretty bow on top and told her to lock it up or I was out of there. She did, and after that my experience has been rather great. Since that encounter, I haven't seen that lady working there. The two older ladies, I believe the owners, were very sweet and kind to me. At one point, I was in there every week for a month with alterations. I had some unique altering requests and they accommodated me, though I believe that altering experience could of been better.

I would say the one moment where Tower went above and beyond was when I realized my sister's veil didn't match my dress a month before my wedding. I picked out a new veil at Tower and they ordered me a new one that they put on rush order (arriving 3 days before my wedding), but just in case it didn't, they pulled there demo off the rack and held it for me so no one else could try it on or buy it. That gracious move gave me such a sense of relief in an unexpected twist.

Though many other brides reviewed Tower low, I would say if you find your dress at Tower, that means you got a good deal on a great gown. But hold your own and pull the Bridezilla card if you have to, to get what you need done there. Be confident, stern but polite and you will have a great experience as a bride finding The Dress.
I went to many bridal boutiques and tried on numerous dresses, but I found The Dress at Tower Bridal for a killer price! I Read more...
I went to many bridal boutiques and tried on numerous dresses, but I found The Dress at Tower Bridal for a killer price! I wished I found it at Charlotte's though; the staff there is so kind and polite I felt guilty I found my dress at Tower.

I began with a rough experience at Tower when the lady initially helping me was rude and short with me. I handed her attitude back to her with a pretty bow on top and told her to lock it up or I was out of there. She did, and after that my experience has been rather great. Since that encounter, I haven't seen that lady working there. The two older ladies, I believe the owners, were very sweet and kind to me. At one point, I was in there every week for a month with alterations. I had some unique altering requests and they accommodated me, though I believe that altering experience could of been better.

I would say the one moment where Tower went above and beyond was when I realized my sister's veil didn't match my dress a month before my wedding. I picked out a new veil at Tower and they ordered me a new one that they put on rush order (arriving 3 days before my wedding), but just in case it didn't, they pulled there demo off the rack and held it for me so no one else could try it on or buy it. That gracious move gave me such a sense of relief in an unexpected twist.

Though many other brides reviewed Tower low, I would say if you find your dress at Tower, that means you got a good deal on a great gown. But hold your own and pull the Bridezilla card if you have to, to get what you need done there. Be confident, stern but polite and you will have a great experience as a bride finding The Dress. Read less
Services Used: Dress & Attire
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p
Wedding:
12/1/2009
4.2/5.0
great!
great!
great! Read less
Services Used: Dress & Attire
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MrsEkerson
Wedding:
6/28/2009
2.9/5.0
The dress was gorgeous but the owner is really hard to work with. I would not recommend going to them first.
The dress was gorgeous but the owner is really hard to work with. I would not recommend going to them first.
The dress was gorgeous but the owner is really hard to work with. I would not recommend going to them first. Read less
Services Used: Dress & Attire
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nirankin
Wedding:
9/6/2008
1.3/5.0
If I had known better.... these ladies are unhelpful, unprofessional and just not friendly. I only used them because I had a coupon.
If I had known better.... these ladies are unhelpful, unprofessional and just not friendly. I only used them because I had Read more...
If I had known better.... these ladies are unhelpful, unprofessional and just not friendly. I only used them because I had a coupon. Read less
Services Used: Dress & Attire
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bridezilla08
Wedding:
8/31/2008
0.8/5.0
Please please please DO NOT go to this shop for your dress. They do have better prices than most other places I went to in Portland, but the people working there are complete hags. They were generally unfriendly, but the topper was when I went to get my dress altered. I went in 2 weeks before the wedding to have the final alterations done. The seamstress took the dress in. The next week when I came in to do the final fitting, the woman helping me told me that it was too tight and that maybe I needed to get on a treadmill!!!!! She said, "You know, even 5 pounds would make a difference.

My dress was a size 4 and believe me I was watching my weight the days close enough to know if I had gained weight! The dress fit me perfectly! I was so upset that even though I asked him not to, my husband called the next day to complain. Unfortunately, when he described the person helping me, it turned out to be the owner of the store. Please help me to repay her for the extra week of starving myself (even though I didn't need to) by not patronizing her store. Tres Fabu may cost a little more, but they were always nice when I went in there.
Please please please DO NOT go to this shop for your dress. They do have better prices than most other places I went to in Read more...
Please please please DO NOT go to this shop for your dress. They do have better prices than most other places I went to in Portland, but the people working there are complete hags. They were generally unfriendly, but the topper was when I went to get my dress altered. I went in 2 weeks before the wedding to have the final alterations done. The seamstress took the dress in. The next week when I came in to do the final fitting, the woman helping me told me that it was too tight and that maybe I needed to get on a treadmill!!!!! She said, "You know, even 5 pounds would make a difference.

My dress was a size 4 and believe me I was watching my weight the days close enough to know if I had gained weight! The dress fit me perfectly! I was so upset that even though I asked him not to, my husband called the next day to complain. Unfortunately, when he described the person helping me, it turned out to be the owner of the store. Please help me to repay her for the extra week of starving myself (even though I didn't need to) by not patronizing her store. Tres Fabu may cost a little more, but they were always nice when I went in there. Read less
Services Used: Dress & Attire
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loriRingheim
Wedding:
7/13/2008
5.0/5.0
seeing the other reviews for this place makes it seem like it's not a good place to go to, but i had a positive experience here. The first time i came i fell in love with a dress, but decided to keep looking, and finally came back to the store, but it was sold, and the ladies at the shop were amazing, they got me my dream dress! the price was a little on the high side, but they gave me some discounts and were very helpful. It is a littler shop, but they have a great selection, plus dresses for the mother of the bride, the bridesmaids, and the flower girl. They also have a great selection of veils, and other things that go along with a wedding.
seeing the other reviews for this place makes it seem like it's not a good place to go to, but i had a positive experience Read more...
seeing the other reviews for this place makes it seem like it's not a good place to go to, but i had a positive experience here. The first time i came i fell in love with a dress, but decided to keep looking, and finally came back to the store, but it was sold, and the ladies at the shop were amazing, they got me my dream dress! the price was a little on the high side, but they gave me some discounts and were very helpful. It is a littler shop, but they have a great selection, plus dresses for the mother of the bride, the bridesmaids, and the flower girl. They also have a great selection of veils, and other things that go along with a wedding. Read less
Services Used: Dress & Attire
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Sara
Wedding:
9/15/2007
1.6/5.0
We had a terrible experience with Tower Bridal. Initially when we were shopping for the bridesmaids gowns, they seemed nice and competent. After we ordered, not so much...it ended up being really stressful to get the gowns in on time, they weren't helpful or flexible with the seamstress, two days before the wedding we discovered they hadn't steam-cleaned the gowns, they tried to double-charge two bridesmaids, two days in a row...borderline fiasco. No apologies, either- they were rude to my mom and very unprofessional in general. Would not recommend.
We had a terrible experience with Tower Bridal. Initially when we were shopping for the bridesmaids gowns, they seemed Read more...
We had a terrible experience with Tower Bridal. Initially when we were shopping for the bridesmaids gowns, they seemed nice and competent. After we ordered, not so much...it ended up being really stressful to get the gowns in on time, they weren't helpful or flexible with the seamstress, two days before the wedding we discovered they hadn't steam-cleaned the gowns, they tried to double-charge two bridesmaids, two days in a row...borderline fiasco. No apologies, either- they were rude to my mom and very unprofessional in general. Would not recommend. Read less
Services Used: Dress & Attire
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emmersz10
Wedding:
8/10/2007
1.4/5.0
I WAS NOT PLEASED!!!!! I found my perfect dress and it was actually a very good price! First of all, they wouldn't let me order the size I wanted, which was really annoying!!! But the thing that made me most mad was the timing. they gave me a date that my dress was supposed to come in. I purposely ordered my dress WAY early so I wouldn't have to stress at all. It was supposed to get here about a month and a 1/2 before my wedding. Well, on the day it was supposed to arrive, I called and they said it wasn't in yet and there had been a mistake. It wouldn't be in for another week. So the next week I called and she said it wasn't in. I called THE NEXT week and it still wasn't in. By the 3rd time they were really rude and told me that I didn't need to call anymore and that they would let me know when it came in. I told them I was a little upset because my dress was supposed to be here 3 weeks ago. well, My dress FINALLY came in and it was about a week and a 1/2 from my wedding. I had to have a bunch of alterations and luckily the lady finished it in time. AND NO, I didn't go to Tower Bridal for my alterations! NO WAY!!! I also ordered a FULL size skirt and they gave me a 1/2 size one. Annoying!! If you want your dress to come in on time, then go somewhere else!!!
I WAS NOT PLEASED!!!!! I found my perfect dress and it was actually a very good price! First of all, they wouldn't let me Read more...
I WAS NOT PLEASED!!!!! I found my perfect dress and it was actually a very good price! First of all, they wouldn't let me order the size I wanted, which was really annoying!!! But the thing that made me most mad was the timing. they gave me a date that my dress was supposed to come in. I purposely ordered my dress WAY early so I wouldn't have to stress at all. It was supposed to get here about a month and a 1/2 before my wedding. Well, on the day it was supposed to arrive, I called and they said it wasn't in yet and there had been a mistake. It wouldn't be in for another week. So the next week I called and she said it wasn't in. I called THE NEXT week and it still wasn't in. By the 3rd time they were really rude and told me that I didn't need to call anymore and that they would let me know when it came in. I told them I was a little upset because my dress was supposed to be here 3 weeks ago. well, My dress FINALLY came in and it was about a week and a 1/2 from my wedding. I had to have a bunch of alterations and luckily the lady finished it in time. AND NO, I didn't go to Tower Bridal for my alterations! NO WAY!!! I also ordered a FULL size skirt and they gave me a 1/2 size one. Annoying!! If you want your dress to come in on time, then go somewhere else!!! Read less
Services Used: Dress & Attire
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gigi&mimi
Wedding:
6/23/2007
3.6/5.0
The dress ended up being discontinued and almost did get there on time. Wish I would have known this up front.
The dress ended up being discontinued and almost did get there on time. Wish I would have known this up front.
The dress ended up being discontinued and almost did get there on time. Wish I would have known this up front. Read less
Services Used: Dress & Attire
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Irene
Wedding:
8/19/2006
1.6/5.0
I was able to get my dress for cheap, but the service was terrible! They were so haughty, and it was a disgrace!
I was able to get my dress for cheap, but the service was terrible! They were so haughty, and it was a disgrace!
I was able to get my dress for cheap, but the service was terrible! They were so haughty, and it was a disgrace! Read less
Services Used: Dress & Attire
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harrise
Wedding:
9/11/2004
3.9/5.0
I found the wedding dress I loved at Tres Fabu Bridal in Sellwood. But I was able to order the same dress from Tower Bridal for $400 less. The staff were helpful, friendly and laid back and I got my alterations done in-store.
I found the wedding dress I loved at Tres Fabu Bridal in Sellwood. But I was able to order the same dress from Tower Read more...
I found the wedding dress I loved at Tres Fabu Bridal in Sellwood. But I was able to order the same dress from Tower Bridal for $400 less. The staff were helpful, friendly and laid back and I got my alterations done in-store. Read less
Services Used: Dress & Attire
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