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Tower Bridal

Portland , OR

LOCATION

Portland, OR US

WEBSITE

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Dress & Attire

REVIEWS

2.7
out of 5.0
2.8/5.0
2.5/5.0
2.4/5.0
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Samantha
Wedding:
8/20/2011
2.0/5.0
This women are just... mean. The one lady was pushy and made me uncomfortable. But, they had the dress I'd fallen in love with online while no other shops in town did, so I went ahead and ordered it. My bridesmaids were with me and needed dresses too, so we ended up buying all of our dresses here and I do regret it. They were inflexible, rude, and expensive. I don't know why on earth I brought them so much business, but if I could do it all over again I would have gone somewhere else.
This women are just... mean. The one lady was pushy and made me uncomfortable. But, they had the dress I'd fallen in love Read more...
This women are just... mean. The one lady was pushy and made me uncomfortable. But, they had the dress I'd fallen in love with online while no other shops in town did, so I went ahead and ordered it. My bridesmaids were with me and needed dresses too, so we ended up buying all of our dresses here and I do regret it. They were inflexible, rude, and expensive. I don't know why on earth I brought them so much business, but if I could do it all over again I would have gone somewhere else. Read less
Services Used: Dress & Attire
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Didi_k
Wedding:
7/29/2011
2.8/5.0
I am very happy I found my wedding dress here, I had been looking all over and I felt like I would never find one. However, i also ordered the bridesmaids dresses from them, and had several problems.
1) they were late
2) they never called me to let me know they had arrived (even though they were LATE)
3) none of the dresses fit my bridesmaids, they were all SEVERAL sizes too big. And since none of my bridesmaids lived nearby, all alterations had to be made separately and we had to pay for them.
I cannot believe this happened, I tried calling them several times to discuss this but I was always put on hold for a long time. This is the kind of place where you go in, and get out. Don't expect any long term service from them. I would only buy dresses off the rack, don't order anything, unless you are mentally prepared to have it all be 3 sizes too big.
Too bad, I actually had high hopes.
I am very happy I found my wedding dress here, I had been looking all over and I felt like I would never find one. Read more...
I am very happy I found my wedding dress here, I had been looking all over and I felt like I would never find one. However, i also ordered the bridesmaids dresses from them, and had several problems.
1) they were late
2) they never called me to let me know they had arrived (even though they were LATE)
3) none of the dresses fit my bridesmaids, they were all SEVERAL sizes too big. And since none of my bridesmaids lived nearby, all alterations had to be made separately and we had to pay for them.
I cannot believe this happened, I tried calling them several times to discuss this but I was always put on hold for a long time. This is the kind of place where you go in, and get out. Don't expect any long term service from them. I would only buy dresses off the rack, don't order anything, unless you are mentally prepared to have it all be 3 sizes too big.
Too bad, I actually had high hopes. Read less
Services Used: Dress & Attire
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Molly
Wedding:
11/26/2010
1.8/5.0
I bought my wedding dress and veil from Tower and had bad experiences with both. I took their advice and ordered my dress a size larger than I would have otherwise, and it was so huge when it arrived that it would have been around my ankles if I hadn't held it up with both hands. I almost had to sell it and buy another dress because the alterations were going to be so significant they could cost as much as the dress itself. Fortunately, I found a woman who caps her alterations at $200, and she saved the day.

I also found a veil I liked at Tower, but it had pearls sewn throughout, which I didn't want. I was told it would be "no problem" to order the same style without the pearls, but when it arrived it had the pearls and I was told it was my fault. Apparently my request would have required a special order at additional cost (which I was never told), so I should have known I was getting the pearls when I didn't pay extra, according to Tower. It's hard to argue with that sort of circular logic, and I had to fight and plead and threaten BBB action to get them to order me the correct veil at no extra cost. Throughout the process, they were rude, patronizing, and generally unpleasant to deal with.

Despite their gorgeous merchandise (my dress wasn't at any other store in Portland) and reasonable prices, I wouldn't go back to Tower. It's not worth it -- the risk of a customer service catastrophe is just too high!
I bought my wedding dress and veil from Tower and had bad experiences with both. I took their advice and ordered my dress Read more...
I bought my wedding dress and veil from Tower and had bad experiences with both. I took their advice and ordered my dress a size larger than I would have otherwise, and it was so huge when it arrived that it would have been around my ankles if I hadn't held it up with both hands. I almost had to sell it and buy another dress because the alterations were going to be so significant they could cost as much as the dress itself. Fortunately, I found a woman who caps her alterations at $200, and she saved the day.

I also found a veil I liked at Tower, but it had pearls sewn throughout, which I didn't want. I was told it would be "no problem" to order the same style without the pearls, but when it arrived it had the pearls and I was told it was my fault. Apparently my request would have required a special order at additional cost (which I was never told), so I should have known I was getting the pearls when I didn't pay extra, according to Tower. It's hard to argue with that sort of circular logic, and I had to fight and plead and threaten BBB action to get them to order me the correct veil at no extra cost. Throughout the process, they were rude, patronizing, and generally unpleasant to deal with.

Despite their gorgeous merchandise (my dress wasn't at any other store in Portland) and reasonable prices, I wouldn't go back to Tower. It's not worth it -- the risk of a customer service catastrophe is just too high! Read less
Services Used: Dress & Attire
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liz
Wedding:
10/1/2010
1.7/5.0
I found my dress in Seattle and wanted to buy it locally in Portland so I didn't have to make the trip up to Seattle again. Tower Bridal was the only store in the area that had my dress. From beginning to end I had a bad experience with them. They are rude, unprofessional, and unaccommodating. If you're looking for the true bridal experience do not go to Tower Bridal.
I found my dress in Seattle and wanted to buy it locally in Portland so I didn't have to make the trip up to Seattle Read more...
I found my dress in Seattle and wanted to buy it locally in Portland so I didn't have to make the trip up to Seattle again. Tower Bridal was the only store in the area that had my dress. From beginning to end I had a bad experience with them. They are rude, unprofessional, and unaccommodating. If you're looking for the true bridal experience do not go to Tower Bridal. Read less
Services Used: Dress & Attire
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chels.ewing
Wedding:
9/11/2010
1.6/5.0
When it came time to find a wedding dress, I did all of my looking online before setting foot in a dress store. I found "the one" online and called around to all the stores in the area that said they carried that designer, including Tower Bridal. None of them had it in store and I wasn't brave enough to order it without trying it on. In January of 2010 I went with a friend to watch her try on dresses and help her narrow down her choices. When we got there, the associate was reading a magazine and barely greeted us when we came in. She told my friend to start picking out dresses and went back to reading her magazine! I thought that was odd, but oh well. While looking with my friend I found "my" dress! I brought it up front and asked the lady how long it had been in the store and she said they've had it for months. When I asked why she (it had been her i spoke to on the phone) had told me they didn't have it two days prior, she said she just overlooked it. So I wasn't happy with the service, but I ordered the dress from them anyway. That was in January 2010. Five months later, in June, I called on my dress because it was supposed to be in the store Mid-June. They told me it wasn't in yet and did this for the next two months. In August I asked why it was taking so long since I had ordered it 7 months earlier and I was told they didn't place my order until June, since my wedding wasn't until September!!!! I demanded a rush on my dress and I still got it 2 weeks before our wedding. I refused to use them for alterations. Everywhere else was going to charge me what the dress cost to have it altered because it was such short notice, so I just wore the dress with really tall wedge sandals. My mother in law helped me bustle it. The dress was gorgeous, but there are some wedding pictures where it's obvious that the top of the dress was way too big. I couldn't raise my arms, or my chest would have been exposed : ( Overall, I would not recommend Tower Bridal.
When it came time to find a wedding dress, I did all of my looking online before setting foot in a dress store. I found Read more...
When it came time to find a wedding dress, I did all of my looking online before setting foot in a dress store. I found "the one" online and called around to all the stores in the area that said they carried that designer, including Tower Bridal. None of them had it in store and I wasn't brave enough to order it without trying it on. In January of 2010 I went with a friend to watch her try on dresses and help her narrow down her choices. When we got there, the associate was reading a magazine and barely greeted us when we came in. She told my friend to start picking out dresses and went back to reading her magazine! I thought that was odd, but oh well. While looking with my friend I found "my" dress! I brought it up front and asked the lady how long it had been in the store and she said they've had it for months. When I asked why she (it had been her i spoke to on the phone) had told me they didn't have it two days prior, she said she just overlooked it. So I wasn't happy with the service, but I ordered the dress from them anyway. That was in January 2010. Five months later, in June, I called on my dress because it was supposed to be in the store Mid-June. They told me it wasn't in yet and did this for the next two months. In August I asked why it was taking so long since I had ordered it 7 months earlier and I was told they didn't place my order until June, since my wedding wasn't until September!!!! I demanded a rush on my dress and I still got it 2 weeks before our wedding. I refused to use them for alterations. Everywhere else was going to charge me what the dress cost to have it altered because it was such short notice, so I just wore the dress with really tall wedge sandals. My mother in law helped me bustle it. The dress was gorgeous, but there are some wedding pictures where it's obvious that the top of the dress was way too big. I couldn't raise my arms, or my chest would have been exposed : ( Overall, I would not recommend Tower Bridal. Read less
Services Used: Dress & Attire
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Emma
Wedding:
8/28/2010
5.0/5.0
I LOVE TOWER BRIDAL! I came in with my dream dress in mind and was searching for it desperately. However, Brenda at Tower Bridal broke it to me very gently that my big bust was not the right fit for that dress and pointed me in the direction to the dress that I ended up buying. It was PERFECT! Completely and Utterly Perfect! I was told that my dress was so flattering and beautiful by almost everyone at my wedding. I felt amazing and they were so flexible with me. After having a negative experience with the Hostess House with my bridesmaid dresses (I had girls from out of town and they wouldn't even measure any of them without having me paying and ordering for them on the spot. What I was well aware of is that if you order them at different times, they can come from different dye lots so your colors could be WAY off) I ended up going straight back to Tower Bridal. The only issue I had was that the dresses were late but that wasn't Tower Bridal's fault, it was the manufacturer's. And those ladies were so patient with my endless stream of phone calls asking if my dresses had arrived yet.

Ladies at Tower- Thank you SO much for taking such good care of this worrying bride. I will always give you a glowing recommendation to every bride I meet.
I LOVE TOWER BRIDAL! I came in with my dream dress in mind and was searching for it desperately. However, Brenda at Tower Read more...
I LOVE TOWER BRIDAL! I came in with my dream dress in mind and was searching for it desperately. However, Brenda at Tower Bridal broke it to me very gently that my big bust was not the right fit for that dress and pointed me in the direction to the dress that I ended up buying. It was PERFECT! Completely and Utterly Perfect! I was told that my dress was so flattering and beautiful by almost everyone at my wedding. I felt amazing and they were so flexible with me. After having a negative experience with the Hostess House with my bridesmaid dresses (I had girls from out of town and they wouldn't even measure any of them without having me paying and ordering for them on the spot. What I was well aware of is that if you order them at different times, they can come from different dye lots so your colors could be WAY off) I ended up going straight back to Tower Bridal. The only issue I had was that the dresses were late but that wasn't Tower Bridal's fault, it was the manufacturer's. And those ladies were so patient with my endless stream of phone calls asking if my dresses had arrived yet.

Ladies at Tower- Thank you SO much for taking such good care of this worrying bride. I will always give you a glowing recommendation to every bride I meet. Read less
Services Used: Dress & Attire
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Lisa
Wedding:
8/20/2010
4.2/5.0
I went to many bridal boutiques and tried on numerous dresses, but I found The Dress at Tower Bridal for a killer price! I wished I found it at Charlotte's though; the staff there is so kind and polite I felt guilty I found my dress at Tower.

I began with a rough experience at Tower when the lady initially helping me was rude and short with me. I handed her attitude back to her with a pretty bow on top and told her to lock it up or I was out of there. She did, and after that my experience has been rather great. Since that encounter, I haven't seen that lady working there. The two older ladies, I believe the owners, were very sweet and kind to me. At one point, I was in there every week for a month with alterations. I had some unique altering requests and they accommodated me, though I believe that altering experience could of been better.

I would say the one moment where Tower went above and beyond was when I realized my sister's veil didn't match my dress a month before my wedding. I picked out a new veil at Tower and they ordered me a new one that they put on rush order (arriving 3 days before my wedding), but just in case it didn't, they pulled there demo off the rack and held it for me so no one else could try it on or buy it. That gracious move gave me such a sense of relief in an unexpected twist.

Though many other brides reviewed Tower low, I would say if you find your dress at Tower, that means you got a good deal on a great gown. But hold your own and pull the Bridezilla card if you have to, to get what you need done there. Be confident, stern but polite and you will have a great experience as a bride finding The Dress.
I went to many bridal boutiques and tried on numerous dresses, but I found The Dress at Tower Bridal for a killer price! I Read more...
I went to many bridal boutiques and tried on numerous dresses, but I found The Dress at Tower Bridal for a killer price! I wished I found it at Charlotte's though; the staff there is so kind and polite I felt guilty I found my dress at Tower.

I began with a rough experience at Tower when the lady initially helping me was rude and short with me. I handed her attitude back to her with a pretty bow on top and told her to lock it up or I was out of there. She did, and after that my experience has been rather great. Since that encounter, I haven't seen that lady working there. The two older ladies, I believe the owners, were very sweet and kind to me. At one point, I was in there every week for a month with alterations. I had some unique altering requests and they accommodated me, though I believe that altering experience could of been better.

I would say the one moment where Tower went above and beyond was when I realized my sister's veil didn't match my dress a month before my wedding. I picked out a new veil at Tower and they ordered me a new one that they put on rush order (arriving 3 days before my wedding), but just in case it didn't, they pulled there demo off the rack and held it for me so no one else could try it on or buy it. That gracious move gave me such a sense of relief in an unexpected twist.

Though many other brides reviewed Tower low, I would say if you find your dress at Tower, that means you got a good deal on a great gown. But hold your own and pull the Bridezilla card if you have to, to get what you need done there. Be confident, stern but polite and you will have a great experience as a bride finding The Dress. Read less
Services Used: Dress & Attire
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p
Wedding:
12/1/2009
4.2/5.0
great!
great!
great! Read less
Services Used: Dress & Attire
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MrsEkerson
Wedding:
6/28/2009
2.9/5.0
The dress was gorgeous but the owner is really hard to work with. I would not recommend going to them first.
The dress was gorgeous but the owner is really hard to work with. I would not recommend going to them first.
The dress was gorgeous but the owner is really hard to work with. I would not recommend going to them first. Read less
Services Used: Dress & Attire
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nirankin
Wedding:
9/6/2008
1.3/5.0
If I had known better.... these ladies are unhelpful, unprofessional and just not friendly. I only used them because I had a coupon.
If I had known better.... these ladies are unhelpful, unprofessional and just not friendly. I only used them because I had Read more...
If I had known better.... these ladies are unhelpful, unprofessional and just not friendly. I only used them because I had a coupon. Read less
Services Used: Dress & Attire
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