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Town Shop Bridal

Poughkeepsie , NY
CONTACT US
CONTACT US

LOCATION

2585 South Road, Hudson Plaza
Poughkeepsie, NY 12601 US (map)

PHONE

845-471-1580

WEBSITE

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Dress & Attire

INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Mother of the Bride, Mother of the Groom
Which of the following services do you provide??
Alterations, Cleaning, Preservation, Sample Sales, Trunk Shows
Which of the following items do you offer?
Bridal Belts, Bridal Gowns, Formal Gowns, Garters, Hair Accessories, Jewelry, Plus Size Gowns, Sample Gowns, Shoes, Undergarments, Veils
What is the average turnaround time for a bridal gown? (select one)
Less than 6 months
How often do you receive new bridal gowns?
Weekly
What is your return policy?
Final Sale

REVIEWS

3.6
out of 5.0
3.7/5.0
3.5/5.0
3.4/5.0
3.8/5.0
3.6/5.0
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Sarah
Wedding:
11/19/2016
4.8/5.0
My experience at Town Shop was absolutely amazing from start to finish! I couldn't find the place at first (my GPS was wrong, it's next to Price Chopper), but once I did I was not disappointed. I came in and my sales person, Renee, was patiently waiting for me with my mother in law. She continued to wait for my mother that was also running late, but took care of some of the boring informational parts so that when my mother did arrive all we had to do was try on dresses.
Renee was an amazing person to work with she listen to my every need or concern and asked all the right questions. We got along great which only helped in the process. After gauging what I wanted with a few dresses, Renee found and picked the perfect dress and combination of everything I wanted. I immediately starting crying and couldn't wait to show it off! On top of that they gave us a discount because I bought it off the rack instead of ordering it. Wonderfully, all alterations are included in the price.
I am a bigger girl and I had the time of my life at this shop. It was so important for me to feel beautiful in each dress. I did not have one frustrating moment of trying to zip up anything and I left feeling great about myself and how I spent my money. Thank you for making my day!! Cannot wait to wear the dress at my wedding!

ADDITION: My dress was absolutely gorgeous at my wedding yesterday! It was the perfect length and fit like a glove. The ladies at Town Shop were great and very experience I had there were amazing. It made driving the hour and a half to the store not seem as bad because I knew I would get great service each time. Thank you, thank you for everything!
My experience at Town Shop was absolutely amazing from start to finish! I couldn't find the place at first (my GPS was Read more...
My experience at Town Shop was absolutely amazing from start to finish! I couldn't find the place at first (my GPS was wrong, it's next to Price Chopper), but once I did I was not disappointed. I came in and my sales person, Renee, was patiently waiting for me with my mother in law. She continued to wait for my mother that was also running late, but took care of some of the boring informational parts so that when my mother did arrive all we had to do was try on dresses.
Renee was an amazing person to work with she listen to my every need or concern and asked all the right questions. We got along great which only helped in the process. After gauging what I wanted with a few dresses, Renee found and picked the perfect dress and combination of everything I wanted. I immediately starting crying and couldn't wait to show it off! On top of that they gave us a discount because I bought it off the rack instead of ordering it. Wonderfully, all alterations are included in the price.
I am a bigger girl and I had the time of my life at this shop. It was so important for me to feel beautiful in each dress. I did not have one frustrating moment of trying to zip up anything and I left feeling great about myself and how I spent my money. Thank you for making my day!! Cannot wait to wear the dress at my wedding!

ADDITION: My dress was absolutely gorgeous at my wedding yesterday! It was the perfect length and fit like a glove. The ladies at Town Shop were great and very experience I had there were amazing. It made driving the hour and a half to the store not seem as bad because I knew I would get great service each time. Thank you, thank you for everything! Read less
Services Used: Dress & Attire
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Almost-Mrs.Saraza
Wedding:
8/12/2016
5.0/5.0
I purchased my wedding dress and ,my cathedral length veil from Town Shop Bridal for my wedding August 12, 2016. From my first consultation to my last fitting, they were a complete pleasure to work with. They accommodated me when I came early, even opening the store half an hour early to get my appointment started. My dress was absolutely perfect the day of the wedding! The only criticism that I have is that there was a small black stain on the train of my dress but because of my large skirt with an infinite amount of ruffles, it wasn't noticeable so I did not panic. I absolutely loved both of my seamstresses! They made me laugh and made the appointments so personable! Thank you Town Shop Bridal for having the dress of my dreams!
I purchased my wedding dress and ,my cathedral length veil from Town Shop Bridal for my wedding August 12, 2016. From my Read more...
I purchased my wedding dress and ,my cathedral length veil from Town Shop Bridal for my wedding August 12, 2016. From my first consultation to my last fitting, they were a complete pleasure to work with. They accommodated me when I came early, even opening the store half an hour early to get my appointment started. My dress was absolutely perfect the day of the wedding! The only criticism that I have is that there was a small black stain on the train of my dress but because of my large skirt with an infinite amount of ruffles, it wasn't noticeable so I did not panic. I absolutely loved both of my seamstresses! They made me laugh and made the appointments so personable! Thank you Town Shop Bridal for having the dress of my dreams! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
4.5/5.0
I worked with Debbie to find a bridal gown. It was my second time shopping and my first time at this location. (But I had bought both my prom dresses there years before) Debbie worked with me to find dresses that were similar to what I thought I wanted. She picked a few off the top of her head, then let me look on a tablet at all the dresses in the shop. All I had to do was write down the dresses I wanted to try. I narrowed it down to ten. Debbie worked with me putting on dresses, and we even had some that immediately I could tell was not even worthy to show my mom. In the end, I got the dress that was the first one she suggested, and was the first one I tried on. It was perfect! I look forward to working the the shop for future alteration (free/included with the dress) and fittings. I may even buy my bridesmaids dresses there too.
I worked with Debbie to find a bridal gown. It was my second time shopping and my first time at this location. (But I had Read more...
I worked with Debbie to find a bridal gown. It was my second time shopping and my first time at this location. (But I had bought both my prom dresses there years before) Debbie worked with me to find dresses that were similar to what I thought I wanted. She picked a few off the top of her head, then let me look on a tablet at all the dresses in the shop. All I had to do was write down the dresses I wanted to try. I narrowed it down to ten. Debbie worked with me putting on dresses, and we even had some that immediately I could tell was not even worthy to show my mom. In the end, I got the dress that was the first one she suggested, and was the first one I tried on. It was perfect! I look forward to working the the shop for future alteration (free/included with the dress) and fittings. I may even buy my bridesmaids dresses there too. Read less
Services Used: Dress & Attire
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Sarah
Wedding:
7/9/2016
5.0/5.0
The Town Shop gave me a wonderful experience when choosing my wedding dress! I found a dress for the look that I was going for and it was absolutely perfect! Debbie put me right at ease when choosing my dress and made sure it was exactly what I wanted! They were so completely accommodating at all of my fittings and dealt with unfortunately flaky bridesmaids. I highly recommend going to the town shop if you want a great experience finding the perfect dress for your special day!
The Town Shop gave me a wonderful experience when choosing my wedding dress! I found a dress for the look that I was going Read more...
The Town Shop gave me a wonderful experience when choosing my wedding dress! I found a dress for the look that I was going for and it was absolutely perfect! Debbie put me right at ease when choosing my dress and made sure it was exactly what I wanted! They were so completely accommodating at all of my fittings and dealt with unfortunately flaky bridesmaids. I highly recommend going to the town shop if you want a great experience finding the perfect dress for your special day! Read less
Services Used: Dress & Attire
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Christopher
Wedding:
6/18/2016
0.8/5.0
My wife had her bridesmaids order their dresses through the Town Shop. They mis-ordered three of the five bridesmaid dresses. One was to have been ordered with extra length, and two others were just ordered several sizes too large. When asked about it, the manager said that each person initialed their size on the order. When pressed further, she refused to show us where anyone had initialed anything (and all of the bridesmaids denied having initialed anything at the time of the order). The manager then made fun of the weight of the bridesmaids whose dresses came too large.

We had emails showing one out-of-town bridesmaid had clearly asked for the extra length, which they agreed had occurred, and the store blamed the manufacturer for not having sent the correct dress. Given that they ordered half of the other dresses incorrectly, I'm dubious that this one was on the manufacturer.

I understand that people make errors, and mistakes happen. What I don't accept is their attitude. The manager spent the entire time we were trying to resolve the issues complaining about how she was going to have to "eat" the cost of the dress that came too short. Again, I understand this being frustrating for her, but her attitude was unacceptable, especially considering the fact that she specifically complained about the other bridesmaid (who wasn't there), as if she had been the one who messed up the order, despite the fact that she conceded it wasn't the bridesmaid's fault.

While one of the ladies, Kim, was very helpful, that doesn't do a whole lot of good when the manager is mocking and fat-shaming bridesmaids because she and her staff can't manage to complete an order without messing up 60% off it. Eventually, after enough complaining, and the seamstress coming over and incredulously asking who measured the bridesmaids, the store did the alterations for free, but the damage was already done. Very disappointing.
My wife had her bridesmaids order their dresses through the Town Shop. They mis-ordered three of the five bridesmaid Read more...
My wife had her bridesmaids order their dresses through the Town Shop. They mis-ordered three of the five bridesmaid dresses. One was to have been ordered with extra length, and two others were just ordered several sizes too large. When asked about it, the manager said that each person initialed their size on the order. When pressed further, she refused to show us where anyone had initialed anything (and all of the bridesmaids denied having initialed anything at the time of the order). The manager then made fun of the weight of the bridesmaids whose dresses came too large.

We had emails showing one out-of-town bridesmaid had clearly asked for the extra length, which they agreed had occurred, and the store blamed the manufacturer for not having sent the correct dress. Given that they ordered half of the other dresses incorrectly, I'm dubious that this one was on the manufacturer.

I understand that people make errors, and mistakes happen. What I don't accept is their attitude. The manager spent the entire time we were trying to resolve the issues complaining about how she was going to have to "eat" the cost of the dress that came too short. Again, I understand this being frustrating for her, but her attitude was unacceptable, especially considering the fact that she specifically complained about the other bridesmaid (who wasn't there), as if she had been the one who messed up the order, despite the fact that she conceded it wasn't the bridesmaid's fault.

While one of the ladies, Kim, was very helpful, that doesn't do a whole lot of good when the manager is mocking and fat-shaming bridesmaids because she and her staff can't manage to complete an order without messing up 60% off it. Eventually, after enough complaining, and the seamstress coming over and incredulously asking who measured the bridesmaids, the store did the alterations for free, but the damage was already done. Very disappointing. Read less
Services Used: Dress & Attire
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Julie
Wedding:
6/4/2016
3.8/5.0
A friend of mine was having a last minute wedding and we were on the hunt for a veil or headpiece for her to wear to feel a bit more bridal, we went into the town shop because it has a good selection of items, despite the negative experiences we've had in the past. A sales woman, Grace helped us find a reasonably priced veil and made sure we had everything we needed for her wedding.
I originally wasn't going to go dress shopping there, but then after my experience with Grace, I decided I would go in and only work with her. I shopped with Grace and she helped me find my dream dress. I had such a pleasant experience with her and she made sure I felt pampered and got everything I was looking for and wasn't settling on a dress. It was much better than I expected.
A friend of mine was having a last minute wedding and we were on the hunt for a veil or headpiece for her to wear to feel Read more...
A friend of mine was having a last minute wedding and we were on the hunt for a veil or headpiece for her to wear to feel a bit more bridal, we went into the town shop because it has a good selection of items, despite the negative experiences we've had in the past. A sales woman, Grace helped us find a reasonably priced veil and made sure we had everything we needed for her wedding.
I originally wasn't going to go dress shopping there, but then after my experience with Grace, I decided I would go in and only work with her. I shopped with Grace and she helped me find my dream dress. I had such a pleasant experience with her and she made sure I felt pampered and got everything I was looking for and wasn't settling on a dress. It was much better than I expected. Read less
Services Used: Dress & Attire
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Samantha
Wedding:
1/1/2016
5.0/5.0
I had the best experience at Town Shop! Debbie found the perfect wedding dress for me and beautiful gowns for my maid of honor and bridesmaids. We all were treated with spectacular service and felt so welcomed by the fabulous ladies there!
I had the best experience at Town Shop! Debbie found the perfect wedding dress for me and beautiful gowns for my maid of Read more...
I had the best experience at Town Shop! Debbie found the perfect wedding dress for me and beautiful gowns for my maid of honor and bridesmaids. We all were treated with spectacular service and felt so welcomed by the fabulous ladies there! Read less
Services Used: Dress & Attire
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Allison
Wedding:
10/17/2015
4.4/5.0
As I grew up in the area, I hit Town Shop first to simply get an idea of what I would want in my wedding dress. Well, it ended up being my only bridal appointment! The first consultant I was set up with (who unfortunately is not there anymore) was super nice and didn't pressure me at all. I went back and forth between a few dresses (on and off, on and off) and everyone was very patient. I feel that the price we paid for for my gown was fair, and I got the most perfect veil to match. Fast forward to my fittings that started a month or two before my wedding. The first fitting went great, the pinned what I felt should be tighter and took care of the hem on the skirt. Not much happened at the second fitting (which annoyed me, as I had driven 2 hours and gotten off work early). The final product was gorgeous and fit me like a glove! I felt amazing the day of, and I attribute a lot of that to my gown. I also got my bridesmaids' dresses there, and everyone looked just how I had dreamed. Kim was is one of the best people I have ever met, and would highly recommend trying to get an appointment with her.
I do have one qualm however, which may have rubbed some people the wrong way. Some of the staff can be a bit unprofessional in front of clients. I understand that working with the general public can be sometimes be nothing short of a nightmare, however retelling customer horror stories to other customers is bit much. It's natural to vent, but it made me feel like I was in the back room, not on the pedestal.
In short: great selection, decent prices and helpful staff. If they have a bit of an attitude, don't take it personally.
As I grew up in the area, I hit Town Shop first to simply get an idea of what I would want in my wedding dress. Well, it Read more...
As I grew up in the area, I hit Town Shop first to simply get an idea of what I would want in my wedding dress. Well, it ended up being my only bridal appointment! The first consultant I was set up with (who unfortunately is not there anymore) was super nice and didn't pressure me at all. I went back and forth between a few dresses (on and off, on and off) and everyone was very patient. I feel that the price we paid for for my gown was fair, and I got the most perfect veil to match. Fast forward to my fittings that started a month or two before my wedding. The first fitting went great, the pinned what I felt should be tighter and took care of the hem on the skirt. Not much happened at the second fitting (which annoyed me, as I had driven 2 hours and gotten off work early). The final product was gorgeous and fit me like a glove! I felt amazing the day of, and I attribute a lot of that to my gown. I also got my bridesmaids' dresses there, and everyone looked just how I had dreamed. Kim was is one of the best people I have ever met, and would highly recommend trying to get an appointment with her.
I do have one qualm however, which may have rubbed some people the wrong way. Some of the staff can be a bit unprofessional in front of clients. I understand that working with the general public can be sometimes be nothing short of a nightmare, however retelling customer horror stories to other customers is bit much. It's natural to vent, but it made me feel like I was in the back room, not on the pedestal.
In short: great selection, decent prices and helpful staff. If they have a bit of an attitude, don't take it personally. Read less
Services Used: Dress & Attire
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Nicole
Wedding:
10/10/2015
4.8/5.0
When wedding dress shopping I knew exactly what I was looking for it was just a matter of finding the perfect dress for me. I had a not so good experience at another bridal shop, and when I went to the Town Shop they were so helpful and nice. I ended up finding the perfect wedding dress and exactly what I was looking for. The staff was so friendly, and accommodating. I was very pleased with how my dress turned out and would definitely recommend this bridal shop to any future brides.
When wedding dress shopping I knew exactly what I was looking for it was just a matter of finding the perfect dress for Read more...
When wedding dress shopping I knew exactly what I was looking for it was just a matter of finding the perfect dress for me. I had a not so good experience at another bridal shop, and when I went to the Town Shop they were so helpful and nice. I ended up finding the perfect wedding dress and exactly what I was looking for. The staff was so friendly, and accommodating. I was very pleased with how my dress turned out and would definitely recommend this bridal shop to any future brides. Read less
Services Used: Dress & Attire
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Marianne
Wedding:
10/9/2015
1.1/5.0
I have mixed reviews about the Town Shop. I never heard anything bad about this place but I guess it is because I'm new to the area. When I was picking dresses the bridal consultant kept telling me every dress I liked wouldn’t look good on me. I tried on several dresses and settled on one because she kept telling me nothing else would look good because I'm short and a little chunky. I picked a pretty dress but not one that I really wanted. I was called 3 weeks later to say the dress was no longer available and I had to pick a new one. I demanded she let me try on whatever I wanted this time and she did. Of course, this time I got the dress I really wanted. When the dress came in 2 months before the wedding it was huge. The neckline was over my head and 6 inches had to be taken in on each side. The seamstress Rosie was wonderful and told me not to worry. She was right- she did all the alterations perfectly and even customized the dress without charging any extra (except the bustle). However the major problem with this place is the owner Gary. He screamed at me, my mother and my sister because we asked questions about the dress sizing. The cursed at us to get the –blank- out of his store and even said he would call the cops. Just because we asked a question! There were other girls trying on dresses in the store and one even walked out. If I had known this man treated people this way I would have never bought my dress at his store. Stay away and stop giving business to this hot head owner Gary!
I have mixed reviews about the Town Shop. I never heard anything bad about this place but I guess it is because I'm new to Read more...
I have mixed reviews about the Town Shop. I never heard anything bad about this place but I guess it is because I'm new to the area. When I was picking dresses the bridal consultant kept telling me every dress I liked wouldn’t look good on me. I tried on several dresses and settled on one because she kept telling me nothing else would look good because I'm short and a little chunky. I picked a pretty dress but not one that I really wanted. I was called 3 weeks later to say the dress was no longer available and I had to pick a new one. I demanded she let me try on whatever I wanted this time and she did. Of course, this time I got the dress I really wanted. When the dress came in 2 months before the wedding it was huge. The neckline was over my head and 6 inches had to be taken in on each side. The seamstress Rosie was wonderful and told me not to worry. She was right- she did all the alterations perfectly and even customized the dress without charging any extra (except the bustle). However the major problem with this place is the owner Gary. He screamed at me, my mother and my sister because we asked questions about the dress sizing. The cursed at us to get the –blank- out of his store and even said he would call the cops. Just because we asked a question! There were other girls trying on dresses in the store and one even walked out. If I had known this man treated people this way I would have never bought my dress at his store. Stay away and stop giving business to this hot head owner Gary! Read less
Services Used: Dress & Attire

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2585 South Road, Hudson Plaza, Poughkeepsie, NY 12601 See On Map
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