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Towne Transport/Annapolis Trolley

Annapolis , MD

LOCATION

P.O.Box 3247
Annapolis, MD US 21401 (map)

PHONE

410-266-3392

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

Towne Transport is a local company that specializes in Weddings and Rehearsal Dinner transportation. With our onsight transportation coordinator and professional driver's, you'll... Read more
Towne Transport is a local company that specializes in Weddings and Rehearsal Dinner transportation. With our onsight transportation coordinator and professional driver's, you'll remember your day as "Safe & Worry Free". Read less
Transportation

PHOTOS

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INFO FOR TRANSPORTATION

What types of cars do you have in your fleet?
Motor Coach, Shuttle, Trolley
Do you have liability insurance?
Yes
Describe your fleet and drivers:
Our Uniformed Driver's have perfect driving records and will provide safe & courteous transportation.
What (if any) amenities are your vehicles equipped with?
We have three (3) Trolleys!! Towne Transport also purchased brand New white (44) passenger Mini Coaches and our wedding school buses are air conditioned, very clean and our drivers are uniformed. Buses are an economical, safe and fun way to take care of your guests.
Do you offer more than just pickup and drop-off? If yes, what services?
Our driver's will be dedicated to you and to your wedding guests.
What (if any) associations are you a member of?
We specialize in Naval Academy Weddings. We work with the wedding venues in and around Annapolis & Anne Arundel Co., Queen Anne County and South County as well as Baltimore and Washington, DC.

REVIEWS

4.7
out of 5.0
4.6/5.0
4.7/5.0
4.8/5.0
4.6/5.0
4.8/5.0
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Whitney
Wedding:
7/26/2014
5.0/5.0
We used two school buses for our wedding, and it was a great economical options while throwing in a fun twist for our guests. Jennifer was wonderful t to work with the whole time, very responsive and good with answering questions. We popped onto the buses before they left at the end of the night and the bus with our friends was so ecstatic and saying how great the driver was, and he in turn said that he had a great bus. It was perfect for our wedding!
We used two school buses for our wedding, and it was a great economical options while throwing in a fun twist for our Read more...
We used two school buses for our wedding, and it was a great economical options while throwing in a fun twist for our guests. Jennifer was wonderful t to work with the whole time, very responsive and good with answering questions. We popped onto the buses before they left at the end of the night and the bus with our friends was so ecstatic and saying how great the driver was, and he in turn said that he had a great bus. It was perfect for our wedding! Read less
Services Used: Transportation
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Ashley
Wedding:
6/21/2014
5.0/5.0
We were so pleased with Towne Transport! We used them for our transportation for our rehearsal, rehearsal dinner and wedding day. They know the Annapolis area so well and were able to help us come up with a timeline for our wedding that would work well. We were so impressed by them and it made logistics for the wedding so incredibly easy. Our wedding was at the Naval Academy Chapel and there are several restrictions for getting on the grounds and they were very knowledgeable about everything! We are very lucky to have had them and I would recommend them to anyone!
We were so pleased with Towne Transport! We used them for our transportation for our rehearsal, rehearsal dinner and Read more...
We were so pleased with Towne Transport! We used them for our transportation for our rehearsal, rehearsal dinner and wedding day. They know the Annapolis area so well and were able to help us come up with a timeline for our wedding that would work well. We were so impressed by them and it made logistics for the wedding so incredibly easy. Our wedding was at the Naval Academy Chapel and there are several restrictions for getting on the grounds and they were very knowledgeable about everything! We are very lucky to have had them and I would recommend them to anyone! Read less
Services Used: Transportation
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Anonymous
Wedding:
Recently Married
5.0/5.0
Jennifer and the whole Towne Transport team were SO great! Coordinating over 100 out of town guests in 4 separate hotels was not an easy task and Jennifer and the team there made it possible! She took the time to walk through every detail with me down to the minute. She showed up on our wedding day to make sure everything was going as scheduled, she held umbrella's for everyone when the rain started, and made sure everyone was happy! Our driver was fun and patient and made a few stops for us when asked! They were AWESOME!
Jennifer and the whole Towne Transport team were SO great! Coordinating over 100 out of town guests in 4 separate hotels Read more...
Jennifer and the whole Towne Transport team were SO great! Coordinating over 100 out of town guests in 4 separate hotels was not an easy task and Jennifer and the team there made it possible! She took the time to walk through every detail with me down to the minute. She showed up on our wedding day to make sure everything was going as scheduled, she held umbrella's for everyone when the rain started, and made sure everyone was happy! Our driver was fun and patient and made a few stops for us when asked! They were AWESOME! Read less
Services Used: Transportation
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Shelby
Wedding:
4/12/2014
5.0/5.0
Jennifer from Towne Transport was incredible! We needed our guests to get to the Naval Academy Chapel and then across the bay bridge for the reception and this company took care of everything! Our guests loved the transportation & they were professional, on time, and so easy to work with!

Worth every penny!
Jennifer from Towne Transport was incredible! We needed our guests to get to the Naval Academy Chapel and then across the Read more...
Jennifer from Towne Transport was incredible! We needed our guests to get to the Naval Academy Chapel and then across the bay bridge for the reception and this company took care of everything! Our guests loved the transportation & they were professional, on time, and so easy to work with!

Worth every penny! Read less
Services Used: Transportation
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Lindsay
Wedding:
5/10/2013
5.0/5.0
Excellent Service!! Jennifer at Towne Transport is amazing. We were not sure of what we needed when we first called, but she walked us through and made extremely helpful suggestions. One of which was to include a line on our response card about guests who wanted to use our transportation. This was very helpful in gathering our final numbers. The drivers were kind and prompt and everything was perfect. Jennifer saw us through the entire process and made sure the service we received was as promised. Highly recommend!
Excellent Service!! Jennifer at Towne Transport is amazing. We were not sure of what we needed when we first called, but Read more...
Excellent Service!! Jennifer at Towne Transport is amazing. We were not sure of what we needed when we first called, but she walked us through and made extremely helpful suggestions. One of which was to include a line on our response card about guests who wanted to use our transportation. This was very helpful in gathering our final numbers. The drivers were kind and prompt and everything was perfect. Jennifer saw us through the entire process and made sure the service we received was as promised. Highly recommend! Read less
Services Used: Transportation
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Melissa
Wedding:
4/21/2013
5.0/5.0
Towne Transport provided perfect service for our wedding. The shuttles were on time or early, the driver (Joe) was friendly and drove safely, and Jennifer was responsive to all of my emails.
Towne Transport provided perfect service for our wedding. The shuttles were on time or early, the driver (Joe) was Read more...
Towne Transport provided perfect service for our wedding. The shuttles were on time or early, the driver (Joe) was friendly and drove safely, and Jennifer was responsive to all of my emails. Read less
Services Used: Transportation
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Danielle
Wedding:
9/22/2012
5.0/5.0
We worked with Jen on getting shuttles for our guests from the hotel to the wedding venue on kent island as well as transportation for the bridal party. She presented me with a number of options and was very responsive and helpful through the process. I highly recommend Towne Transport
We worked with Jen on getting shuttles for our guests from the hotel to the wedding venue on kent island as well as Read more...
We worked with Jen on getting shuttles for our guests from the hotel to the wedding venue on kent island as well as transportation for the bridal party. She presented me with a number of options and was very responsive and helpful through the process. I highly recommend Towne Transport Read less
Services Used: Transportation
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Laura & Patrick
Wedding:
7/21/2012
5.0/5.0
Jennifer with Towne Transport was a huge help and wonderful to work with for our wedding. She helped us determine what type of transportation we needed for our expected amount of guests and made herself available to speak with anytime. The day of the wedding, Jennifer was there to keep everything organized. A few of our guests were stuff in traffic and she had the bus wait for them so they did not miss the ride to the wedding. It was easy to work with her team and we are very appreciative. Thanks, Jennifer!!!
Jennifer with Towne Transport was a huge help and wonderful to work with for our wedding. She helped us determine what Read more...
Jennifer with Towne Transport was a huge help and wonderful to work with for our wedding. She helped us determine what type of transportation we needed for our expected amount of guests and made herself available to speak with anytime. The day of the wedding, Jennifer was there to keep everything organized. A few of our guests were stuff in traffic and she had the bus wait for them so they did not miss the ride to the wedding. It was easy to work with her team and we are very appreciative. Thanks, Jennifer!!! Read less
Services Used: Transportation
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Jamie
Wedding:
5/5/2012
5.0/5.0
Flexible shuttle service. Easy to communicate with and Jennifer was a big help in setting up for the big day. They were on time picking up the groom and ensured my parents arrived on time as well. The only miss was at the end of the wedding some of the guest were told they were unable to get on the shuttle because it was full and it was the last shuttle.... Easily fixed when I ensured with the driver they would come back for one last trip and they did! Thanks You for the prompt service Keith and Jamie Holland
Flexible shuttle service. Easy to communicate with and Jennifer was a big help in setting up for the big day. They were on Read more...
Flexible shuttle service. Easy to communicate with and Jennifer was a big help in setting up for the big day. They were on time picking up the groom and ensured my parents arrived on time as well. The only miss was at the end of the wedding some of the guest were told they were unable to get on the shuttle because it was full and it was the last shuttle.... Easily fixed when I ensured with the driver they would come back for one last trip and they did! Thanks You for the prompt service Keith and Jamie Holland Read less
Services Used: Transportation
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ksld21
Wedding:
4/27/2012
5.0/5.0
Towne Transport was a pleasure to work for our wedding. Towne did a great job coordinating the transportation over the bay bridge for both the wedding party and the guests. All the buses were on time and Towne made it very easy for our guests. All three buses were clean and in great shape and we heard nothing negative about the trip over the bay bridge. Jennifer did a great job working with our event to coordinate the arrival and departure of everyone involved with our wedding. We are both very happy we decided to use Town Transport
Towne Transport was a pleasure to work for our wedding. Towne did a great job coordinating the transportation over the bay Read more...
Towne Transport was a pleasure to work for our wedding. Towne did a great job coordinating the transportation over the bay bridge for both the wedding party and the guests. All the buses were on time and Towne made it very easy for our guests. All three buses were clean and in great shape and we heard nothing negative about the trip over the bay bridge. Jennifer did a great job working with our event to coordinate the arrival and departure of everyone involved with our wedding. We are both very happy we decided to use Town Transport Read less
Services Used: Transportation
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Elizabeth
Wedding:
10/15/2011
5.0/5.0
Towne Transport did a wonderful job getting around our wedding party, family and wedding party of 160! Jen from Town Transport put together a schedule and we truly had nothing to worry about. Dot, our driver, was punctual and so sweet. All around great service!
Towne Transport did a wonderful job getting around our wedding party, family and wedding party of 160! Jen from Town Read more...
Towne Transport did a wonderful job getting around our wedding party, family and wedding party of 160! Jen from Town Transport put together a schedule and we truly had nothing to worry about. Dot, our driver, was punctual and so sweet. All around great service! Read less
Services Used: Transportation
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Katy
Wedding:
8/27/2011
5.0/5.0
Jennifer at Towne Transport was a pleasure to work with!! The thought of organizing and providing transportation around Annapolis and USNA grounds was so overwhelming and Jennifer worked with us every step of the way! She was extremely professional and helpful. She helped me organize the schedule for the day and was very willing to work with us - even when we made changes a few weeks before. Hurricane Irene hit the day of our wedding and Towne Transport truly came through for us. The driver of our mini coach for the wedding party was so great - he really stuck with us through the wind and rain and took us everywhere we needed to go (and he did his very best to keep me dry!!). Our reception site had to be evacuated due to the weather, so we decided to relocate back to the hotel. We called Jennifer and she had two buses to pick up the wedding party and ALL OUR GUESTS in 15 minutes - they truly saved the day. I would highly recommend Towne Transport!
Jennifer at Towne Transport was a pleasure to work with!! The thought of organizing and providing transportation around Read more...
Jennifer at Towne Transport was a pleasure to work with!! The thought of organizing and providing transportation around Annapolis and USNA grounds was so overwhelming and Jennifer worked with us every step of the way! She was extremely professional and helpful. She helped me organize the schedule for the day and was very willing to work with us - even when we made changes a few weeks before. Hurricane Irene hit the day of our wedding and Towne Transport truly came through for us. The driver of our mini coach for the wedding party was so great - he really stuck with us through the wind and rain and took us everywhere we needed to go (and he did his very best to keep me dry!!). Our reception site had to be evacuated due to the weather, so we decided to relocate back to the hotel. We called Jennifer and she had two buses to pick up the wedding party and ALL OUR GUESTS in 15 minutes - they truly saved the day. I would highly recommend Towne Transport! Read less
Services Used: Transportation
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Christine
Wedding:
6/4/2011
5.0/5.0
Working with Jennifer on the transportation for my wedding weekend was an absolute delight. We utilized two of their mini-coaches for both the reception night and the wedding day. The coaches were clean and comfortable and ran perfectly on schedule for both nights. Jennifer herself was present at the event and made special care that us as the bride and groom were taken care of. With their reasonable prices and great customer service, I would highly recommend Towne Transport to anyone planning their wedding in the Annapolis area!
Working with Jennifer on the transportation for my wedding weekend was an absolute delight. We utilized two of their Read more...
Working with Jennifer on the transportation for my wedding weekend was an absolute delight. We utilized two of their mini-coaches for both the reception night and the wedding day. The coaches were clean and comfortable and ran perfectly on schedule for both nights. Jennifer herself was present at the event and made special care that us as the bride and groom were taken care of. With their reasonable prices and great customer service, I would highly recommend Towne Transport to anyone planning their wedding in the Annapolis area! Read less
Services Used: Transportation
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Meghan
Wedding:
6/3/2011
5.0/5.0
Jennifer assisted me with my transportation needs and she was an absolutely delight to work with.
Brides can be very stressed out people, but Jennifer was so assuring in every way. Every time I contacted them, regardless of who I talked to, I was greeted in an extremely friendly and professional way. Nothing sets my mind at ease more to know that people are listening and caring about my event.
We booked a bus pretty last minute (about a month before the wedding) but they were extremely accommodating. Jennifer arrived with the bus earlier than planned on the day of, and was available to us the second we were ready. As a result, everyone was at the venue on time, if not early, which made that part of the day stress free. The driver was very professional, and at the end of the wedding, decided to drop of me and my husband while the rest of the wedding party got ready to leave instead of having us wait. They were very flexible and professional.
Towne Transport was by far one of the easiest vendors to work with and I would highly recommend them to anyone looking for amazing transportation for any event.
Jennifer assisted me with my transportation needs and she was an absolutely delight to work with.
Brides can be very Read more...
Jennifer assisted me with my transportation needs and she was an absolutely delight to work with.
Brides can be very stressed out people, but Jennifer was so assuring in every way. Every time I contacted them, regardless of who I talked to, I was greeted in an extremely friendly and professional way. Nothing sets my mind at ease more to know that people are listening and caring about my event.
We booked a bus pretty last minute (about a month before the wedding) but they were extremely accommodating. Jennifer arrived with the bus earlier than planned on the day of, and was available to us the second we were ready. As a result, everyone was at the venue on time, if not early, which made that part of the day stress free. The driver was very professional, and at the end of the wedding, decided to drop of me and my husband while the rest of the wedding party got ready to leave instead of having us wait. They were very flexible and professional.
Towne Transport was by far one of the easiest vendors to work with and I would highly recommend them to anyone looking for amazing transportation for any event. Read less
Services Used: Transportation
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brianblds
Wedding:
7/3/2010
5.0/5.0
we rented the buses - it went terrific, fantastic service! highly recommend!
we rented the buses - it went terrific, fantastic service! highly recommend!
we rented the buses - it went terrific, fantastic service! highly recommend! Read less
Services Used: Transportation
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C
Wedding:
10/25/2008
5.0/5.0
We didn't book Towne Transport until the last minute because we honestly forgot. They were able to accommodate us, arriving early, in exactly what we needed.

Thank you!
We didn't book Towne Transport until the last minute because we honestly forgot. They were able to accommodate us, Read more...
We didn't book Towne Transport until the last minute because we honestly forgot. They were able to accommodate us, arriving early, in exactly what we needed.

Thank you! Read less
Services Used: Transportation
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Katherine
Wedding:
5/11/2014
4.9/5.0
Towne Transport was great to work with. Jennifer was responsive and helped us make the best plan for our locations and group size. The drivers were on time and very professional.
Towne Transport was great to work with. Jennifer was responsive and helped us make the best plan for our locations and Read more...
Towne Transport was great to work with. Jennifer was responsive and helped us make the best plan for our locations and group size. The drivers were on time and very professional. Read less
Services Used: Transportation
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Anonymous
Wedding:
Recently Married
4.9/5.0
We used this company both for the trolley to transport the wedding party to the reception and the bus service to transport our guests to the wedding, then to the reception, and finally back to the hotels. This company is very flexible, and just an all around great experience. We never had to worry about people missing the shuttles, and using this company helped make our wedding day great. I highly recommend this service.
We used this company both for the trolley to transport the wedding party to the reception and the bus service to transport Read more...
We used this company both for the trolley to transport the wedding party to the reception and the bus service to transport our guests to the wedding, then to the reception, and finally back to the hotels. This company is very flexible, and just an all around great experience. We never had to worry about people missing the shuttles, and using this company helped make our wedding day great. I highly recommend this service. Read less
Services Used: Transportation
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Anonymous
Wedding:
Recently Married
4.9/5.0
I was very concerned about having comfortable and on-time transportation for our guests, especially after reading other company reviews and nightmares. So I went with Towne Transport for two 44 passenger mini coaches. Jennifer was very professional and made me not worry. The drivers were all on time and the buses were comfortable and clean. The drivers played CDs we made and knew where they going.
I was very concerned about having comfortable and on-time transportation for our guests, especially after reading other Read more...
I was very concerned about having comfortable and on-time transportation for our guests, especially after reading other company reviews and nightmares. So I went with Towne Transport for two 44 passenger mini coaches. Jennifer was very professional and made me not worry. The drivers were all on time and the buses were comfortable and clean. The drivers played CDs we made and knew where they going. Read less
Services Used: Transportation
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Krystin
Wedding:
4/13/2013
4.9/5.0
If you are planning to use transportation in Annapolis, MD area do not hesitate to use Towne Transport!
I booked with them several months before our wedding date. We used 3 different buses from this company and Jennifer was very easy to work with from the start. She was always very reassuring and helped some confusion with the 3 buses I had (since they were going to different places) very easy going for all our guests. Especially the lady who drove us around was extremely sweet and had fun driving us around. We were married at the Naval Academy and even during pictures she followed us where we walked willing to drive us to different locations to take pictures. Our guests were so happy to have transportation provided for them since ceremony and reception were at two different locations and this company did a great job with that! The buses were also very clean and comfortable for all guests to ride in.
Please use Jennifer and Towne Transport for all transportation needs for your wedding you will be very happy like me and my new husband were! Thanks Jennifer!
If you are planning to use transportation in Annapolis, MD area do not hesitate to use Towne Transport!
I booked with Read more...
If you are planning to use transportation in Annapolis, MD area do not hesitate to use Towne Transport!
I booked with them several months before our wedding date. We used 3 different buses from this company and Jennifer was very easy to work with from the start. She was always very reassuring and helped some confusion with the 3 buses I had (since they were going to different places) very easy going for all our guests. Especially the lady who drove us around was extremely sweet and had fun driving us around. We were married at the Naval Academy and even during pictures she followed us where we walked willing to drive us to different locations to take pictures. Our guests were so happy to have transportation provided for them since ceremony and reception were at two different locations and this company did a great job with that! The buses were also very clean and comfortable for all guests to ride in.
Please use Jennifer and Towne Transport for all transportation needs for your wedding you will be very happy like me and my new husband were! Thanks Jennifer! Read less
Services Used: Transportation
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HouseofHart
Wedding:
5/1/2010
4.9/5.0
Our experience with Towne Transport, and Jennifer (Wedding Coordinator), were nothing short of excellent. They were very informative and flexible in helping us to define our needs for our wedding party transportation. My communications with Jennifer were always very professional and she was very responsive/accessible. The driver and vehicles were also very professional and helped our day to run smoothly. I would highly recommend Towne Transport for all of your wedding day needs!
Our experience with Towne Transport, and Jennifer (Wedding Coordinator), were nothing short of excellent. They were very Read more...
Our experience with Towne Transport, and Jennifer (Wedding Coordinator), were nothing short of excellent. They were very informative and flexible in helping us to define our needs for our wedding party transportation. My communications with Jennifer were always very professional and she was very responsive/accessible. The driver and vehicles were also very professional and helped our day to run smoothly. I would highly recommend Towne Transport for all of your wedding day needs! Read less
Services Used: Transportation
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Tracey
Wedding:
9/28/2013
4.8/5.0
We were very pleased with Towne Transport. We used them to pick up our guests at hotels prior to the ceremony, to transport our guests to and from a nearby marina (for a boat cruise), and then back to the hotels at the end of the night. They were on time for each stop and the bus was in perfect condition. We had rented the 33 passenger mini-shuttle, but somehow ended up with the 44 passenger bus (not sure how), but it worked out just fine. Jennifer was a pleasure to deal with and made us feel totally confident in their services. They were slightly above our budget, but we were very happy with the end result. I recommend Towne Transport!
We were very pleased with Towne Transport. We used them to pick up our guests at hotels prior to the ceremony, to Read more...
We were very pleased with Towne Transport. We used them to pick up our guests at hotels prior to the ceremony, to transport our guests to and from a nearby marina (for a boat cruise), and then back to the hotels at the end of the night. They were on time for each stop and the bus was in perfect condition. We had rented the 33 passenger mini-shuttle, but somehow ended up with the 44 passenger bus (not sure how), but it worked out just fine. Jennifer was a pleasure to deal with and made us feel totally confident in their services. They were slightly above our budget, but we were very happy with the end result. I recommend Towne Transport! Read less
Services Used: Transportation
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Mary Cecile
Wedding:
10/2/2010
4.8/5.0
Jennifer at Towne Transport was wonderful to work with, she was flexible and creative in ways to transport our guests to and from the wedding along with the wedding party. At the last minute, we decided to change the order and add another bus and she was great. She helped find the best cost and most efficient transportation. We ended up using school buses for the guests which were the highlight of the end of the night; hearing stories and seeing photos of the school buses was hilarious. We used Towne to take the wedding party downtown for photos before the wedding. We were able to do what we wanted on the shuttle with music and it helped create a very relaxed and fun drive to the big event.
Jennifer at Towne Transport was wonderful to work with, she was flexible and creative in ways to transport our guests to Read more...
Jennifer at Towne Transport was wonderful to work with, she was flexible and creative in ways to transport our guests to and from the wedding along with the wedding party. At the last minute, we decided to change the order and add another bus and she was great. She helped find the best cost and most efficient transportation. We ended up using school buses for the guests which were the highlight of the end of the night; hearing stories and seeing photos of the school buses was hilarious. We used Towne to take the wedding party downtown for photos before the wedding. We were able to do what we wanted on the shuttle with music and it helped create a very relaxed and fun drive to the big event. Read less
Services Used: Transportation
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Taryn
Wedding:
9/21/2013
4.6/5.0
I would recommend working with Towne Transport. We used one bus for our wedding to shuttle guests from the church to the reception site. The coach was clean, comfortable, and Jennifer was there to assist. They were able to keep the shuttle making continuous rounds before and after the ceremony without a hitch. There were a few pieces for improvement - I had some issues with responsiveness prior to the wedding, and asked multiple times if a trolley was available and was told they'd check and never heard back. Also, the bus was supposed to pick up the bridal party downtown and when we were ready and called, the driver did not answer multiple calls. Turns out the bus broke down and she had to switch them out. It was not a big deal because we were able to slip into a bar for the extra wait- but would have been a disaster if not because it was pouring rain. All, in all, i like working with a local company and think their pricing is great.
I would recommend working with Towne Transport. We used one bus for our wedding to shuttle guests from the church to the Read more...
I would recommend working with Towne Transport. We used one bus for our wedding to shuttle guests from the church to the reception site. The coach was clean, comfortable, and Jennifer was there to assist. They were able to keep the shuttle making continuous rounds before and after the ceremony without a hitch. There were a few pieces for improvement - I had some issues with responsiveness prior to the wedding, and asked multiple times if a trolley was available and was told they'd check and never heard back. Also, the bus was supposed to pick up the bridal party downtown and when we were ready and called, the driver did not answer multiple calls. Turns out the bus broke down and she had to switch them out. It was not a big deal because we were able to slip into a bar for the extra wait- but would have been a disaster if not because it was pouring rain. All, in all, i like working with a local company and think their pricing is great. Read less
Services Used: Transportation
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Morgan
Wedding:
5/11/2013
4.6/5.0
Working with Jennifer at towne transport was great, she was so helpful with booking and making sure all of my needs were covered. Day of everyone was on time and all my guests got where they needed to go. We used a mini-coach for the bridal party, and a bus for the guests. All were clean, air-conditioned, and drivers were very friendly. The only downfall (why they received a 3/5 for quality of service) was that after the reception it was in the contract that bridal party only was to be taken to the after party, then they would return to pick up guests. The driver was told by some guests that they were supposed to leave. So i was left at my own reception. . . obviously not the happiest bride, but the driver was apologetic upon return when I told him of the mix-up. Just be sure that when you have instructions like this listed that you have someone to help enforce it!
Working with Jennifer at towne transport was great, she was so helpful with booking and making sure all of my needs were Read more...
Working with Jennifer at towne transport was great, she was so helpful with booking and making sure all of my needs were covered. Day of everyone was on time and all my guests got where they needed to go. We used a mini-coach for the bridal party, and a bus for the guests. All were clean, air-conditioned, and drivers were very friendly. The only downfall (why they received a 3/5 for quality of service) was that after the reception it was in the contract that bridal party only was to be taken to the after party, then they would return to pick up guests. The driver was told by some guests that they were supposed to leave. So i was left at my own reception. . . obviously not the happiest bride, but the driver was apologetic upon return when I told him of the mix-up. Just be sure that when you have instructions like this listed that you have someone to help enforce it! Read less
Services Used: Transportation
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Meliss
Wedding:
6/19/2010
4.6/5.0
Jennifer was a pleasure to work with. We used the mini coaches to get from where we got ready to our wedding venue. The buses were on time as scheduled. It was nice to not have to worry about driving or be scrunched into a car...I had 10 bridesmaids and we had lots of goodies to bring with us - purses, champagne, etc. It was worth the money for the convenience and space! Jennifer was very responsive via email and phone. She was also helpful in the scheduling.
Jennifer was a pleasure to work with. We used the mini coaches to get from where we got ready to our wedding venue. The Read more...
Jennifer was a pleasure to work with. We used the mini coaches to get from where we got ready to our wedding venue. The buses were on time as scheduled. It was nice to not have to worry about driving or be scrunched into a car...I had 10 bridesmaids and we had lots of goodies to bring with us - purses, champagne, etc. It was worth the money for the convenience and space! Jennifer was very responsive via email and phone. She was also helpful in the scheduling. Read less
Services Used: Transportation
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Private User
Wedding:
5/24/2014
4.5/5.0
Very flexible. Gave honest advice to meet my needs.
Very flexible. Gave honest advice to meet my needs.
Very flexible. Gave honest advice to meet my needs. Read less
Services Used: Transportation
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JLW11
Wedding:
10/1/2011
4.5/5.0
Towne Transport was easy to work with. They were very flexible when plans changed last minute. It was more expensive than I was expecting, but they were on time and provided an excellent service for our guests.
Towne Transport was easy to work with. They were very flexible when plans changed last minute. It was more expensive than Read more...
Towne Transport was easy to work with. They were very flexible when plans changed last minute. It was more expensive than I was expecting, but they were on time and provided an excellent service for our guests. Read less
Services Used: Transportation
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Brooke
Wedding:
11/3/2012
4.4/5.0
The drives and vehicles were great the day of our wedding! They were professional and on time - got all of our guests to/from the hotels and venue with no problems.

We had some issues with responsiveness during the pre-planning process. Intially, during the contract stage we had great contact and flexiblity. But, come a month out from the wedding, we had difficulty reaching our contact and finalizing details.

In the end, they were a great vendor for the value!
The drives and vehicles were great the day of our wedding! They were professional and on time - got all of our guests Read more...
The drives and vehicles were great the day of our wedding! They were professional and on time - got all of our guests to/from the hotels and venue with no problems.

We had some issues with responsiveness during the pre-planning process. Intially, during the contract stage we had great contact and flexiblity. But, come a month out from the wedding, we had difficulty reaching our contact and finalizing details.

In the end, they were a great vendor for the value! Read less
Services Used: Transportation
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andreakorth
Wedding:
10/2/2010
4.2/5.0
We had buses to transport everyone to our wedding location and that went very smoothly. The only thing that didn't go according to plan was the limo service. He took us to the wedding (separately), but then immediately had to leave right after the wedding because he had another wedding later on. We had signed a contract saying that we could have the limo for as long as we needed...we had a credit card on file for additional charges, as well. Somewhere things got mixed up! Otherwise, it was a great company!
We had buses to transport everyone to our wedding location and that went very smoothly. The only thing that didn't go Read more...
We had buses to transport everyone to our wedding location and that went very smoothly. The only thing that didn't go according to plan was the limo service. He took us to the wedding (separately), but then immediately had to leave right after the wedding because he had another wedding later on. We had signed a contract saying that we could have the limo for as long as we needed...we had a credit card on file for additional charges, as well. Somewhere things got mixed up! Otherwise, it was a great company! Read less
Services Used: Transportation
Towne Transport/Annapolis Trolley responded with the following comments:

The Limo company was a separate vendor company from Towne Transport.
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aemauzy
Wedding:
5/5/2012
4.1/5.0
Overall we felt that Towne Transport did a great job. Jennifer was easy to work with and very flexible. The only issue was that we made a schedule change that did not get communicated to the driver for the night of the rehearsal dinner, but the driver was happy to rearrange the plans once we reviewed it with him. Otherwise everything went well, our guests were happy, and everybody made it to their destination safely.
Overall we felt that Towne Transport did a great job. Jennifer was easy to work with and very flexible. The only issue was Read more...
Overall we felt that Towne Transport did a great job. Jennifer was easy to work with and very flexible. The only issue was that we made a schedule change that did not get communicated to the driver for the night of the rehearsal dinner, but the driver was happy to rearrange the plans once we reviewed it with him. Otherwise everything went well, our guests were happy, and everybody made it to their destination safely. Read less
Services Used: Transportation
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CNKelley
Wedding:
4/19/2008
4.0/5.0
Towne Transport provided busses for our guests to and from our wedding and reception. They were prompt, courteous, and professional. Flexibility was more difficult because we waited longer than we should have to book them, but they did work with us to provide exactly what we needed for our wedding day. Our guests were happy and so were we!
Towne Transport provided busses for our guests to and from our wedding and reception. They were prompt, courteous, and Read more...
Towne Transport provided busses for our guests to and from our wedding and reception. They were prompt, courteous, and professional. Flexibility was more difficult because we waited longer than we should have to book them, but they did work with us to provide exactly what we needed for our wedding day. Our guests were happy and so were we! Read less
Services Used: Transportation
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Lauri
Wedding:
10/1/2011
3.1/5.0
Our experience was very similar to Shannon's post below. We had a Wedding Reception on October 1st, 2011 and much left to be desired from the level of service we were provided by Towne Transport.

First, let me state that Jennifer was absolutely GREAT to work with and eased many of my concerns throughout the entire planning process of our wedding. However, on the day of the reception, things just did not go as planned. I'll blame some of it on a lack of communication between my guests and the drivers, and I'll blame some of it on Towne Transport not having the dedicated people to provide an OVER THE TOP experience for their clients.... which is what I feel is mandatory in this industry... especially when you are dealing with weddings.

Towne Transport was beyond flexible the day of the wedding and even came over to pick up the Groomsmen a little early at my request. However, I paid a hefty price tag to have shuttles running throughout the night from our wedding venue to our hotel and I didn't feel the drivers were providing the level of service that Towne Transport expects them to provide.

I will say that if there was a field above for customer satisfaction, they would receive 5 of 5 stars because they went out of their way to apologize for my unhappiness. A week after my wedding, I spoke with Jennifer, a manager, and the CEO who all were beyond reasonable with their explanations in what happened the evening of October 1st. All I was looking for was an apology and you could tell they genuinely were upset that their company let us down. I would give them another chance and WOULD hire them for my next event.... they have stellar reviews and are thought of as the best in the Annapolis area. I'll chalk up my experience as a rare slip up.
Our experience was very similar to Shannon's post below. We had a Wedding Reception on October 1st, 2011 and much left to Read more...
Our experience was very similar to Shannon's post below. We had a Wedding Reception on October 1st, 2011 and much left to be desired from the level of service we were provided by Towne Transport.

First, let me state that Jennifer was absolutely GREAT to work with and eased many of my concerns throughout the entire planning process of our wedding. However, on the day of the reception, things just did not go as planned. I'll blame some of it on a lack of communication between my guests and the drivers, and I'll blame some of it on Towne Transport not having the dedicated people to provide an OVER THE TOP experience for their clients.... which is what I feel is mandatory in this industry... especially when you are dealing with weddings.

Towne Transport was beyond flexible the day of the wedding and even came over to pick up the Groomsmen a little early at my request. However, I paid a hefty price tag to have shuttles running throughout the night from our wedding venue to our hotel and I didn't feel the drivers were providing the level of service that Towne Transport expects them to provide.

I will say that if there was a field above for customer satisfaction, they would receive 5 of 5 stars because they went out of their way to apologize for my unhappiness. A week after my wedding, I spoke with Jennifer, a manager, and the CEO who all were beyond reasonable with their explanations in what happened the evening of October 1st. All I was looking for was an apology and you could tell they genuinely were upset that their company let us down. I would give them another chance and WOULD hire them for my next event.... they have stellar reviews and are thought of as the best in the Annapolis area. I'll chalk up my experience as a rare slip up. Read less
Services Used: Transportation
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Shannon
Wedding:
9/23/2011
2.3/5.0
We worked with Jennifer from Towne Transport regarding our wedding transportation. Jennifer is really sweet and was always responsive to any questions I had. However, the day of our wedding was a different story. We reserved and paid for 2 air-conditioned school buses to take our guests from the hotel to the wedding venue. After speaking with guests that evening, neither bus was air-conditioned. To make things worse, it was pouring rain so people couldn't open any windows. About half-way to the venue, one bus sprung a leak...so bad that guests were literally opening umbrella's at their seats to guard them from spraying water. Additionally, one driver got lost and had to take directions from passengers and the GPS on their phones. Jennifer assured me they had done a wedding there the weekend prior, and knew where they were going.

This is not the level of service we would expect from any wedding vendor, not to mention one that is so important. We had about 95 guests take the transportation, and it was an unpleasant experience for them. Luckily, they were family and friends and were great sports about everything. We did end up extending our reception time that evening. Jennifer came onsite to our wedding, and worked things out with us to have the drivers stay an additional 45 minutes at no expense. We appreciated that very much, yet the overall experience of the day of was a disaster. We didn't get what we paid for, and that's the bottom line. We would most certainly NOT recommend this company to any couples in the area looking for transportation needs.
We worked with Jennifer from Towne Transport regarding our wedding transportation. Jennifer is really sweet and was always Read more...
We worked with Jennifer from Towne Transport regarding our wedding transportation. Jennifer is really sweet and was always responsive to any questions I had. However, the day of our wedding was a different story. We reserved and paid for 2 air-conditioned school buses to take our guests from the hotel to the wedding venue. After speaking with guests that evening, neither bus was air-conditioned. To make things worse, it was pouring rain so people couldn't open any windows. About half-way to the venue, one bus sprung a leak...so bad that guests were literally opening umbrella's at their seats to guard them from spraying water. Additionally, one driver got lost and had to take directions from passengers and the GPS on their phones. Jennifer assured me they had done a wedding there the weekend prior, and knew where they were going.

This is not the level of service we would expect from any wedding vendor, not to mention one that is so important. We had about 95 guests take the transportation, and it was an unpleasant experience for them. Luckily, they were family and friends and were great sports about everything. We did end up extending our reception time that evening. Jennifer came onsite to our wedding, and worked things out with us to have the drivers stay an additional 45 minutes at no expense. We appreciated that very much, yet the overall experience of the day of was a disaster. We didn't get what we paid for, and that's the bottom line. We would most certainly NOT recommend this company to any couples in the area looking for transportation needs. Read less
Services Used: Transportation

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