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True Love Bridal

Matawan , NJ

LOCATION

Matawan, NJ US

WEBSITE

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Dress & Attire

REVIEWS

3.8
out of 5.0
3.8/5.0
3.8/5.0
3.7/5.0
4.1/5.0
3.8/5.0
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Anonymous
Wedding:
Recently Married
5.0/5.0
My friend bought her wedding dress here and suggested that I give it a try. Welll the girls are absolutely amazing had such a fun time, no pressure at all. They have tons of bridal dresses, accessories, and shoes galore. I will be ordering my dress here. btw the new store is beautiful!
My friend bought her wedding dress here and suggested that I give it a try. Welll the girls are absolutely amazing had Read more...
My friend bought her wedding dress here and suggested that I give it a try. Welll the girls are absolutely amazing had such a fun time, no pressure at all. They have tons of bridal dresses, accessories, and shoes galore. I will be ordering my dress here. btw the new store is beautiful! Read less
Services Used: Dress & Attire
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Jodie
Wedding:
5/17/2014
5.0/5.0
Ellen and Mariola were so fantastic! They helped make the wedding gown process so easy. The boutique is beautiful and the ladies were so accommodating! I can't say enough wonderful things!
Ellen and Mariola were so fantastic! They helped make the wedding gown process so easy. The boutique is beautiful and the Read more...
Ellen and Mariola were so fantastic! They helped make the wedding gown process so easy. The boutique is beautiful and the ladies were so accommodating! I can't say enough wonderful things! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
5.0/5.0
I had a bridal appointment this past weekend and was sooo happy I did. First the NEW location is beautiful! I wasnt sure what style I wanted and so I was thrilled that they let me and my mom look through the racks. I cant believe what a huge selection they had. After finding the fit and flair was best on me the girls quickly pulled great dresses for me to try. I fell in love and ordered my dress and veil, everybody was so relaxed and helpful, a really great experience! They even let me take pictures to show my grandma. Will be back for bridesmaids and my moms dress.
I had a bridal appointment this past weekend and was sooo happy I did. First the NEW location is beautiful! I wasnt sure Read more...
I had a bridal appointment this past weekend and was sooo happy I did. First the NEW location is beautiful! I wasnt sure what style I wanted and so I was thrilled that they let me and my mom look through the racks. I cant believe what a huge selection they had. After finding the fit and flair was best on me the girls quickly pulled great dresses for me to try. I fell in love and ordered my dress and veil, everybody was so relaxed and helpful, a really great experience! They even let me take pictures to show my grandma. Will be back for bridesmaids and my moms dress. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
0.0/5.0
I ordered a bridesmaid dress from this store in December for an April wedding with an arrival date estimated at the beginning of March. A month before their arrival date, the bride calls to check on the orders and finds out from the very rude new owner (ownership switched a month after we purchased the dress) that the dresses were NEVER ORDERED. They refuse to reimburse us for the dresses after the bride them we want to go another way. They then proceed to order the dresses anyway. They have been very unhelpful to the bride who is in enough stress as it is a few months before the wedding.
I ordered a bridesmaid dress from this store in December for an April wedding with an arrival date estimated at the Read more...
I ordered a bridesmaid dress from this store in December for an April wedding with an arrival date estimated at the beginning of March. A month before their arrival date, the bride calls to check on the orders and finds out from the very rude new owner (ownership switched a month after we purchased the dress) that the dresses were NEVER ORDERED. They refuse to reimburse us for the dresses after the bride them we want to go another way. They then proceed to order the dresses anyway. They have been very unhelpful to the bride who is in enough stress as it is a few months before the wedding. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
3.0/5.0
OK. No complaints. Love my dress.
OK. No complaints. Love my dress.
OK. No complaints. Love my dress. Read less
Services Used: Dress & Attire
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KL85
Wedding:
4/12/2014
0.5/5.0
Terrible service! The new owners will do little to accommodate you and a month and a half before my wedding - told me my dresses were never ordered and would not refund our money! I had to file a complaint with the Better Business Bureau and will likely have to take them to Court to get the deposits back.

The owners kept telling me how if they refunded the money, it would be straight out of their pocket - NO, we paid for dresses which weren't ordered!!!!

I have never dealt with someone who cared so little about keeping a customer or trying to work with them. My bottom line (after 4 days of negotiating) was that I needed the dresses in hand before my bachelorette party to give to my out of state bridesmaids... which was 14 days before my wedding.

They couldn't guarantee anything, wouldn't return the rush fee (the dresses were supposed to ship in January) and Ellen was BEYOND rude. I can understand that they're working with a manufacturer and are the middle person... but don't talk about your profits and paying for things out of pocket to me. We paid the deposits, one girl paid in full... and now we can't get that money back? UNACCEPTABLE. I will do everything I can to get the word out about these scam artists.
Terrible service! The new owners will do little to accommodate you and a month and a half before my wedding - told me my Read more...
Terrible service! The new owners will do little to accommodate you and a month and a half before my wedding - told me my dresses were never ordered and would not refund our money! I had to file a complaint with the Better Business Bureau and will likely have to take them to Court to get the deposits back.

The owners kept telling me how if they refunded the money, it would be straight out of their pocket - NO, we paid for dresses which weren't ordered!!!!

I have never dealt with someone who cared so little about keeping a customer or trying to work with them. My bottom line (after 4 days of negotiating) was that I needed the dresses in hand before my bachelorette party to give to my out of state bridesmaids... which was 14 days before my wedding.

They couldn't guarantee anything, wouldn't return the rush fee (the dresses were supposed to ship in January) and Ellen was BEYOND rude. I can understand that they're working with a manufacturer and are the middle person... but don't talk about your profits and paying for things out of pocket to me. We paid the deposits, one girl paid in full... and now we can't get that money back? UNACCEPTABLE. I will do everything I can to get the word out about these scam artists. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
5.0/5.0
I am a bridesmaid in my friends wedding for January 4th and we went to True Love Bridal for her wedding dress. True Love was nothing but great to us! They have tons of dresses to choose from, the ladies working were more than helpful and the new store/location is great as well! I definitely recommend this boutique!
I am a bridesmaid in my friends wedding for January 4th and we went to True Love Bridal for her wedding dress. True Love Read more...
I am a bridesmaid in my friends wedding for January 4th and we went to True Love Bridal for her wedding dress. True Love was nothing but great to us! They have tons of dresses to choose from, the ladies working were more than helpful and the new store/location is great as well! I definitely recommend this boutique! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
12/13/2013
5.0/5.0
This was the best experience I could of asked for. Myself Andy bridal party got so much help from the friendly staff. It was a great experience.
This was the best experience I could of asked for. Myself Andy bridal party got so much help from the friendly staff. It Read more...
This was the best experience I could of asked for. Myself Andy bridal party got so much help from the friendly staff. It was a great experience. Read less
Services Used: Dress & Attire
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Heather
Wedding:
11/10/2013
4.6/5.0
I bought my wedding dress here after going to several shops. Their selection is great and they offer a variety of price ranges. The staff were so friendly and ready to help. They offered great suggestions and were willing to work with my timeline to ensure I got my dress in time for the wedding. Gail was wonderful with communication regarding the dress. I couldn't be happier with the service I received.
I bought my wedding dress here after going to several shops. Their selection is great and they offer a variety of price Read more...
I bought my wedding dress here after going to several shops. Their selection is great and they offer a variety of price ranges. The staff were so friendly and ready to help. They offered great suggestions and were willing to work with my timeline to ensure I got my dress in time for the wedding. Gail was wonderful with communication regarding the dress. I couldn't be happier with the service I received. Read less
Services Used: Dress & Attire
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Lisa D
Wedding:
11/1/2013
1.8/5.0
I purchased my wedding dress from here and was not pleased with the service at all. They just changed locations so it is slightly less messy than the former store which is the only positive thing I can really say.

I shopped for my dress at a bunch of different stores and unfortunately the only place that carried the specific style I was looking for in my price range was here. I completely understand that it is typical for wedding gowns to take a while to come in. However, when you tell someone the dress will ship in July and it doesn't ship until October that reflects poorly on your store. Every time I would call, the owner would tell me the same song and dance about how its China's fault. That is all well and fine, but the lack of professionalism and customer service was appalling. Then when my mother had called to inquire, she received nothing but rude classless behavior from the staff members, which disgusted me to hear. She was just trying to help me out by checking in. In addition to my dress being late, the bridesmaids had the same experience. It is now 4 weeks out from my wedding date and my Maid of Honor still does not have a dress. When I inquired about this being an issue the owner replied, "well someone has to be last." I am not sure if she thinks that is funny, but she could use a real attitude adjustment.

You would think these ladies would understand that planning a wedding is a stressful time for most woman and try to ease the process for you, but not here. Go elsewhere and do yourself a favor - tell wherever you get your dress from that your wedding is a month before it actually is so you leave yourself a buffer.
I purchased my wedding dress from here and was not pleased with the service at all. They just changed locations so it is Read more...
I purchased my wedding dress from here and was not pleased with the service at all. They just changed locations so it is slightly less messy than the former store which is the only positive thing I can really say.

I shopped for my dress at a bunch of different stores and unfortunately the only place that carried the specific style I was looking for in my price range was here. I completely understand that it is typical for wedding gowns to take a while to come in. However, when you tell someone the dress will ship in July and it doesn't ship until October that reflects poorly on your store. Every time I would call, the owner would tell me the same song and dance about how its China's fault. That is all well and fine, but the lack of professionalism and customer service was appalling. Then when my mother had called to inquire, she received nothing but rude classless behavior from the staff members, which disgusted me to hear. She was just trying to help me out by checking in. In addition to my dress being late, the bridesmaids had the same experience. It is now 4 weeks out from my wedding date and my Maid of Honor still does not have a dress. When I inquired about this being an issue the owner replied, "well someone has to be last." I am not sure if she thinks that is funny, but she could use a real attitude adjustment.

You would think these ladies would understand that planning a wedding is a stressful time for most woman and try to ease the process for you, but not here. Go elsewhere and do yourself a favor - tell wherever you get your dress from that your wedding is a month before it actually is so you leave yourself a buffer. Read less
Services Used: Dress & Attire
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