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True Love Bridal

Matawan , NJ

LOCATION

Matawan, NJ US

WEBSITE

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Dress & Attire

REVIEWS

3.8
out of 5.0
3.8/5.0
3.8/5.0
3.7/5.0
4.1/5.0
3.8/5.0
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Anonymous
Wedding:
2+ years ago
5.0/5.0
I am a bridesmaid in my friends wedding for January 4th and we went to True Love Bridal for her wedding dress. True Love was nothing but great to us! They have tons of dresses to choose from, the ladies working were more than helpful and the new store/location is great as well! I definitely recommend this boutique!
I am a bridesmaid in my friends wedding for January 4th and we went to True Love Bridal for her wedding dress. True Love Read more...
I am a bridesmaid in my friends wedding for January 4th and we went to True Love Bridal for her wedding dress. True Love was nothing but great to us! They have tons of dresses to choose from, the ladies working were more than helpful and the new store/location is great as well! I definitely recommend this boutique! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
12/13/2013
5.0/5.0
This was the best experience I could of asked for. Myself Andy bridal party got so much help from the friendly staff. It was a great experience.
This was the best experience I could of asked for. Myself Andy bridal party got so much help from the friendly staff. It Read more...
This was the best experience I could of asked for. Myself Andy bridal party got so much help from the friendly staff. It was a great experience. Read less
Services Used: Dress & Attire
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Heather
Wedding:
11/10/2013
4.6/5.0
I bought my wedding dress here after going to several shops. Their selection is great and they offer a variety of price ranges. The staff were so friendly and ready to help. They offered great suggestions and were willing to work with my timeline to ensure I got my dress in time for the wedding. Gail was wonderful with communication regarding the dress. I couldn't be happier with the service I received.
I bought my wedding dress here after going to several shops. Their selection is great and they offer a variety of price Read more...
I bought my wedding dress here after going to several shops. Their selection is great and they offer a variety of price ranges. The staff were so friendly and ready to help. They offered great suggestions and were willing to work with my timeline to ensure I got my dress in time for the wedding. Gail was wonderful with communication regarding the dress. I couldn't be happier with the service I received. Read less
Services Used: Dress & Attire
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Lisa D
Wedding:
11/1/2013
1.8/5.0
I purchased my wedding dress from here and was not pleased with the service at all. They just changed locations so it is slightly less messy than the former store which is the only positive thing I can really say.

I shopped for my dress at a bunch of different stores and unfortunately the only place that carried the specific style I was looking for in my price range was here. I completely understand that it is typical for wedding gowns to take a while to come in. However, when you tell someone the dress will ship in July and it doesn't ship until October that reflects poorly on your store. Every time I would call, the owner would tell me the same song and dance about how its China's fault. That is all well and fine, but the lack of professionalism and customer service was appalling. Then when my mother had called to inquire, she received nothing but rude classless behavior from the staff members, which disgusted me to hear. She was just trying to help me out by checking in. In addition to my dress being late, the bridesmaids had the same experience. It is now 4 weeks out from my wedding date and my Maid of Honor still does not have a dress. When I inquired about this being an issue the owner replied, "well someone has to be last." I am not sure if she thinks that is funny, but she could use a real attitude adjustment.

You would think these ladies would understand that planning a wedding is a stressful time for most woman and try to ease the process for you, but not here. Go elsewhere and do yourself a favor - tell wherever you get your dress from that your wedding is a month before it actually is so you leave yourself a buffer.
I purchased my wedding dress from here and was not pleased with the service at all. They just changed locations so it is Read more...
I purchased my wedding dress from here and was not pleased with the service at all. They just changed locations so it is slightly less messy than the former store which is the only positive thing I can really say.

I shopped for my dress at a bunch of different stores and unfortunately the only place that carried the specific style I was looking for in my price range was here. I completely understand that it is typical for wedding gowns to take a while to come in. However, when you tell someone the dress will ship in July and it doesn't ship until October that reflects poorly on your store. Every time I would call, the owner would tell me the same song and dance about how its China's fault. That is all well and fine, but the lack of professionalism and customer service was appalling. Then when my mother had called to inquire, she received nothing but rude classless behavior from the staff members, which disgusted me to hear. She was just trying to help me out by checking in. In addition to my dress being late, the bridesmaids had the same experience. It is now 4 weeks out from my wedding date and my Maid of Honor still does not have a dress. When I inquired about this being an issue the owner replied, "well someone has to be last." I am not sure if she thinks that is funny, but she could use a real attitude adjustment.

You would think these ladies would understand that planning a wedding is a stressful time for most woman and try to ease the process for you, but not here. Go elsewhere and do yourself a favor - tell wherever you get your dress from that your wedding is a month before it actually is so you leave yourself a buffer. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
5.0/5.0
My gown arrived Friday from Maggie Sottero. I tried it on for the first time Sunday afternoon. It is more than I could have imagined. Eeveryone was wonderful I actually met the seamstress who was there finishing alterations. The new store is wonderful (it actually will GPS) so much bigger and brighter.. I did order my dress in the old store, and it was very cramped-but the selection was wonderful. From beginning (and I had a lot of crazy questions) the service was the best. I would recommend this store to every single bride and bridesmaid. Thank you for making my dreams come true.
More than grateful bride.
My gown arrived Friday from Maggie Sottero. I tried it on for the first time Sunday afternoon. It is more than I could Read more...
My gown arrived Friday from Maggie Sottero. I tried it on for the first time Sunday afternoon. It is more than I could have imagined. Eeveryone was wonderful I actually met the seamstress who was there finishing alterations. The new store is wonderful (it actually will GPS) so much bigger and brighter.. I did order my dress in the old store, and it was very cramped-but the selection was wonderful. From beginning (and I had a lot of crazy questions) the service was the best. I would recommend this store to every single bride and bridesmaid. Thank you for making my dreams come true.
More than grateful bride. Read less
Services Used: Dress & Attire
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Private User
Wedding:
10/11/2013
0.0/5.0
What a horrible experience! To start the owner Gail is so unprofessional and rude as she sits behind a desk surrounded by boxes stuffing her face with Burger King. The woman she has working there looks like she spent too many hours at the bar the night before and is as helpful as the owner. I went into the shop because of the "great prices" but I should have paid more money and saved myself from the headache. All of my bridesmaid dresses were sized completely wrong! Two out of the right dresses the seam in the back was completely off and my bridesmaids were told ( who are size two by the way ) " maybe you need to lose a little weight and it will fit better!" After arguing and screaming the two dresses were sent back and two more were ordered. All 8 dresses to this day are a mess. The zippers are a disgrace and can't be fixed and the owner will not give and type of compensation for it. A happy time god a bride is made to be nothing but stress and unhappiness and the owner could care less. Please ATTENTION ALL BRIDES save yourself from the stress and anxiety this place causes.
What a horrible experience! To start the owner Gail is so unprofessional and rude as she sits behind a desk surrounded by Read more...
What a horrible experience! To start the owner Gail is so unprofessional and rude as she sits behind a desk surrounded by boxes stuffing her face with Burger King. The woman she has working there looks like she spent too many hours at the bar the night before and is as helpful as the owner. I went into the shop because of the "great prices" but I should have paid more money and saved myself from the headache. All of my bridesmaid dresses were sized completely wrong! Two out of the right dresses the seam in the back was completely off and my bridesmaids were told ( who are size two by the way ) " maybe you need to lose a little weight and it will fit better!" After arguing and screaming the two dresses were sent back and two more were ordered. All 8 dresses to this day are a mess. The zippers are a disgrace and can't be fixed and the owner will not give and type of compensation for it. A happy time god a bride is made to be nothing but stress and unhappiness and the owner could care less. Please ATTENTION ALL BRIDES save yourself from the stress and anxiety this place causes. Read less
Services Used: Dress & Attire
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Private User
Wedding:
10/6/2013
2.8/5.0
My daughter ordered her dress in January for an October wedding...we were told it would be in the store in August (the reason being China closes its factories in February). By the 3rd week in August we became concerned, but we were told this is normal and the gown would be delivered on the Tuesday after Labor Day, which it was. But here is what I believe....that gown was most likely delivered to True Love much earlier, but they delayed telling us because at the point when we picked it up it needed to be altered and they sent un to Lydias Magic Touch where we were totally ripped off...$500 for a bustle and a hem is outrageous! I believe that True Love bridal receives a nice referral fee from Lydias. If I had more time, I would have gone elsewhere for alterations. I paid $200 4 yrs ago for similar alterations and expected this time it would have been around $300 at the most. If you MUST buy your gown there, give them an earlier wedding date to avoid unecessary stress!
My daughter ordered her dress in January for an October wedding...we were told it would be in the store in August (the Read more...
My daughter ordered her dress in January for an October wedding...we were told it would be in the store in August (the reason being China closes its factories in February). By the 3rd week in August we became concerned, but we were told this is normal and the gown would be delivered on the Tuesday after Labor Day, which it was. But here is what I believe....that gown was most likely delivered to True Love much earlier, but they delayed telling us because at the point when we picked it up it needed to be altered and they sent un to Lydias Magic Touch where we were totally ripped off...$500 for a bustle and a hem is outrageous! I believe that True Love bridal receives a nice referral fee from Lydias. If I had more time, I would have gone elsewhere for alterations. I paid $200 4 yrs ago for similar alterations and expected this time it would have been around $300 at the most. If you MUST buy your gown there, give them an earlier wedding date to avoid unecessary stress! Read less
Services Used: Dress & Attire
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Cathy
Wedding:
9/27/2013
5.0/5.0
I would highly recommend True Love Bridal to any bride to be. I ordered my wedding gown and all of my bridal party dresses from there. Everyone was very attentive, very professional and never made me feel rushed or pressured. Gail and her her staff couldn't have made this experience any more delightful and stress free.
I would highly recommend True Love Bridal to any bride to be. I ordered my wedding gown and all of my bridal party dresses Read more...
I would highly recommend True Love Bridal to any bride to be. I ordered my wedding gown and all of my bridal party dresses from there. Everyone was very attentive, very professional and never made me feel rushed or pressured. Gail and her her staff couldn't have made this experience any more delightful and stress free. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
2+ years ago
5.0/5.0
I am a mother of the bride who was out to find the ultimate dress for my only daughter's wedding. I went everywhere possible, and was shown some very expensive dresses, that did not compare to what I found at True Love Bridal. Other salespeople seemed to care only about a high priced sale. Gail actually talked me into the least expensive of all the dresses I tried on, because she could see "how happy I was" in it. My dress is absolutely gorgeous, and perfect for my daughter' destination wedding. My only regret is that my daughter lives very far away, and ordered her dress by her home-SHE WOULD HAVE BEEN SO PLEASED AT THE SERVICE AND SELECTION AT TRUE LOVE BRIDAL.
I was also so happy to coordiate shoes, a handbag, and just the right jewelry at great prices. After picking up my dress, Gail arranged for me to go directly to the seamstress. It was a quick, lovely appointment. I promised a picture for both True Love and Lydia. The finished look is going to be great. I can't wait
I hesitate to say this, but if you have wriiten anything but good about True Love Bridal, try to re-think your situation. These people are sincere, down to earth, and extremely dedicated to what they do(very, very well). I was treated great, and I will admit, my gown was very inexpensive.
A mother who is going to look very special.
I am a mother of the bride who was out to find the ultimate dress for my only daughter's wedding. I went everywhere Read more...
I am a mother of the bride who was out to find the ultimate dress for my only daughter's wedding. I went everywhere possible, and was shown some very expensive dresses, that did not compare to what I found at True Love Bridal. Other salespeople seemed to care only about a high priced sale. Gail actually talked me into the least expensive of all the dresses I tried on, because she could see "how happy I was" in it. My dress is absolutely gorgeous, and perfect for my daughter' destination wedding. My only regret is that my daughter lives very far away, and ordered her dress by her home-SHE WOULD HAVE BEEN SO PLEASED AT THE SERVICE AND SELECTION AT TRUE LOVE BRIDAL.
I was also so happy to coordiate shoes, a handbag, and just the right jewelry at great prices. After picking up my dress, Gail arranged for me to go directly to the seamstress. It was a quick, lovely appointment. I promised a picture for both True Love and Lydia. The finished look is going to be great. I can't wait
I hesitate to say this, but if you have wriiten anything but good about True Love Bridal, try to re-think your situation. These people are sincere, down to earth, and extremely dedicated to what they do(very, very well). I was treated great, and I will admit, my gown was very inexpensive.
A mother who is going to look very special. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.8/5.0
DO NOT ORDER ANYTHING FROM HERE AT ALL COSTS!!! yes the prices are great and when you first enter, they will promise you everything BUT it took 7 months for my bridesmaids dresses to come in!!!! 7 months!!!!! I was promised them in 6 weeks!?!?!?!? Every time I called in was excuse after excuse and I know the bride was getting upset so I tried to handle it all for her. Absolutely ridiculous and all of the dresses came in HUGE on all of us girls because we weren't measured properly. Now, we have a month to get the dresses altered and have to pay a lot of money for all the adjustments. i do not recommend this place at all!!!!!
DO NOT ORDER ANYTHING FROM HERE AT ALL COSTS!!! yes the prices are great and when you first enter, they will promise you Read more...
DO NOT ORDER ANYTHING FROM HERE AT ALL COSTS!!! yes the prices are great and when you first enter, they will promise you everything BUT it took 7 months for my bridesmaids dresses to come in!!!! 7 months!!!!! I was promised them in 6 weeks!?!?!?!? Every time I called in was excuse after excuse and I know the bride was getting upset so I tried to handle it all for her. Absolutely ridiculous and all of the dresses came in HUGE on all of us girls because we weren't measured properly. Now, we have a month to get the dresses altered and have to pay a lot of money for all the adjustments. i do not recommend this place at all!!!!! Read less
Services Used: Dress & Attire
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