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True Love Bridal

Matawan , NJ

LOCATION

Matawan, NJ US

WEBSITE

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Dress & Attire

REVIEWS

3.8
out of 5.0
3.8/5.0
3.8/5.0
3.7/5.0
4.1/5.0
3.8/5.0
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Anonymous
Wedding:
1+ year ago
0.0/5.0
My mother and I saw True Love Bridal at a bridal show and my mom saw a dress they modeled as a mother of the bride dress that she loved. We went to the store THREE DAYS LATER and were informed that they no longer had that dress because it was discontinued!! I believe she was lying because she wouldn't even tell us the designer of the dress and you could tell she didn't want to be dealt with, she was just sitting at the front desk eating her lunch. The store was so crowded with dresses you could barely move, I think we dogded a bullet with this store because they were incredibly rude and unorganized,
My mother and I saw True Love Bridal at a bridal show and my mom saw a dress they modeled as a mother of the bride dress Read more...
My mother and I saw True Love Bridal at a bridal show and my mom saw a dress they modeled as a mother of the bride dress that she loved. We went to the store THREE DAYS LATER and were informed that they no longer had that dress because it was discontinued!! I believe she was lying because she wouldn't even tell us the designer of the dress and you could tell she didn't want to be dealt with, she was just sitting at the front desk eating her lunch. The store was so crowded with dresses you could barely move, I think we dogded a bullet with this store because they were incredibly rude and unorganized, Read less
Services Used: Dress & Attire
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Lorrin
Wedding:
6/7/2013
4.4/5.0
Got our bridesmaid dresses here. Everyone was nice. Dresses came out great.
Got our bridesmaid dresses here. Everyone was nice. Dresses came out great.
Got our bridesmaid dresses here. Everyone was nice. Dresses came out great. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I just had my last fitting yesterday with Lydia. I can't believe what she did with my bustle. It's soooooo special. Everything here was the best. The new store is wonderful (the old store was small and tight) but WOW, lots of room now. The best selection of dresses-my designer was in no other store. Lots of everything. Got my mom's and she's so happy too. The best of best. Can't say enough good stuff. Do yourself a favor and go here. Good prices too. Can't wait for my wedding day. I am so happy I went to the Channel Club wedding show and foung this store. Thank you, Thank you, Thank you.
A happy, happy bride
I just had my last fitting yesterday with Lydia. I can't believe what she did with my bustle. It's soooooo special. Read more...
I just had my last fitting yesterday with Lydia. I can't believe what she did with my bustle. It's soooooo special. Everything here was the best. The new store is wonderful (the old store was small and tight) but WOW, lots of room now. The best selection of dresses-my designer was in no other store. Lots of everything. Got my mom's and she's so happy too. The best of best. Can't say enough good stuff. Do yourself a favor and go here. Good prices too. Can't wait for my wedding day. I am so happy I went to the Channel Club wedding show and foung this store. Thank you, Thank you, Thank you.
A happy, happy bride Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.5/5.0
Avoid this place at all cost!
True Love Bridal is located in a building that is very much too small for the amount of merchandise crammed into the space. I was overwhelmed by clutter when I entered, so much so that I returned my coat and purse to the car because I couldn't fit through the isles. I allowed the other ladies in the bridal party to peruse the racks because I was feeling claustrophobic. When we finally had dresses to try on we went to the fitting room, which was also disorganized and had other dresses lying around from previous occupants. One of the dresses we tried had a zipper that was completely destroyed. In the end we found a dress we liked and decided to order them through True Love Bridal, so as to have the dresses coming from a single location instead of the internet. A woman standing behind the counter leaned over a shoe box balancing on a trashcan to measure us; needless to say I felt this was unprofessional. I paid my deposit in cash and received a hand-written receipt and change from the woman's purse--not a register; I don't think they have any type of computer system to track your order whatsoever. We were promised that the dresses would come in by February for the wedding in May, but they weren't delivered in February, or March. In fact, the dresses were not delivered until the third week of April. In the meantime, when we were trying to track the dresses, the staff was unhelpful and often rude. The staff tried to pass us off with "we'll call back with more information," which they never did, or else they would make an excuse that it was the manufacturer's or delivery service's fault. When we finally picked up the dresses, they were all their in the correct sizes, but we did not receive so much as an apology for the inconvenience, let alone a discount or other compensation. Not to mention that the dresses were all at least 2-3 sizes too big, probably from the way in which they were measured.
Avoid this place at all cost!
True Love Bridal is located in a building that is very much too small for the amount of Read more...
Avoid this place at all cost!
True Love Bridal is located in a building that is very much too small for the amount of merchandise crammed into the space. I was overwhelmed by clutter when I entered, so much so that I returned my coat and purse to the car because I couldn't fit through the isles. I allowed the other ladies in the bridal party to peruse the racks because I was feeling claustrophobic. When we finally had dresses to try on we went to the fitting room, which was also disorganized and had other dresses lying around from previous occupants. One of the dresses we tried had a zipper that was completely destroyed. In the end we found a dress we liked and decided to order them through True Love Bridal, so as to have the dresses coming from a single location instead of the internet. A woman standing behind the counter leaned over a shoe box balancing on a trashcan to measure us; needless to say I felt this was unprofessional. I paid my deposit in cash and received a hand-written receipt and change from the woman's purse--not a register; I don't think they have any type of computer system to track your order whatsoever. We were promised that the dresses would come in by February for the wedding in May, but they weren't delivered in February, or March. In fact, the dresses were not delivered until the third week of April. In the meantime, when we were trying to track the dresses, the staff was unhelpful and often rude. The staff tried to pass us off with "we'll call back with more information," which they never did, or else they would make an excuse that it was the manufacturer's or delivery service's fault. When we finally picked up the dresses, they were all their in the correct sizes, but we did not receive so much as an apology for the inconvenience, let alone a discount or other compensation. Not to mention that the dresses were all at least 2-3 sizes too big, probably from the way in which they were measured. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
My wedding was just 2 days ago, maybe I'm crazy, but I had to write and tell how unbelievable Gail was ON my wedding day. I ordered the wrong size shoe, and realized the day before. She overnighted the right size for me AND DELIVERED THEM TO MY HOUSE HERSELF, the morning of the wedding. I can't believe how wonderful she was. I had comfortable shoes the day of my wedding. My dress was perfect thanks to True Love. If you looking for great service, great dresses, (and the seamstress was great too) go to this store - the new shop is bigger and beautiful.
A grateful bride
My wedding was just 2 days ago, maybe I'm crazy, but I had to write and tell how unbelievable Gail was ON my wedding day. Read more...
My wedding was just 2 days ago, maybe I'm crazy, but I had to write and tell how unbelievable Gail was ON my wedding day. I ordered the wrong size shoe, and realized the day before. She overnighted the right size for me AND DELIVERED THEM TO MY HOUSE HERSELF, the morning of the wedding. I can't believe how wonderful she was. I had comfortable shoes the day of my wedding. My dress was perfect thanks to True Love. If you looking for great service, great dresses, (and the seamstress was great too) go to this store - the new shop is bigger and beautiful.
A grateful bride Read less
Services Used: Dress & Attire
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Shannon
Wedding:
5/16/2013
5.0/5.0
My wedding was May 16 in Punta Cana. I had been planning my wedding right before Sandy hit and destroyed everything I owned including my home. True Love Bridal gave me a beautiful wedding gown free of charge because of my situation. I had the most perfect wedding and everyone loved my dress. I can't thank them enough for giving me that great news during a very difficult time. Thanks again for everything you have done for so many woman.
My wedding was May 16 in Punta Cana. I had been planning my wedding right before Sandy hit and destroyed everything I Read more...
My wedding was May 16 in Punta Cana. I had been planning my wedding right before Sandy hit and destroyed everything I owned including my home. True Love Bridal gave me a beautiful wedding gown free of charge because of my situation. I had the most perfect wedding and everyone loved my dress. I can't thank them enough for giving me that great news during a very difficult time. Thanks again for everything you have done for so many woman. Read less
Services Used: Dress & Attire
Wwnetwork 128
Shaina
Wedding:
5/1/2013
0.4/5.0
Avoid this place at all cost! True Love Bridal is located in a building that is much too small for the amount of merchandise crammed inside. I was overwhelmed by clutter when I entered, so I returned my coat and purse to the car because I couldn't fit through the aisles. I allowed the other ladies in the bridal party to peruse the racks-- I was feeling claustrophobic. When we had dresses to try on we went to the fitting room, which was also disorganized and had other dresses lying around from previous occupants. One of the dresses we tried had a zipper that was completely destroyed. In the end we found a dress we liked and decided to order through True Love Bridal, so as to have the dresses coming from a single location instead of the internet. A woman standing behind the counter leaned over a shoe box balancing on a trashcan to measure us; needless to say I felt this was unprofessional. I paid my deposit in cash and received a hand-written receipt and change from the woman's purse--not a register; I don't think they have any type of computer system to track your order whatsoever. We were promised that the dresses would come in by February for the wedding in May, but they weren't delivered in February, or March. In fact, the dresses were not delivered until the third week of April. In the meantime, when we were trying to track the dresses, the staff was unhelpful and often rude. The staff tried to pass us off with "we'll call back with more information," which they never did, or else they would make an excuse that it was the manufacturer's or delivery service's fault. When we finally picked up the dresses, they were all their in the correct sizes, but we did not receive so much as an apology for the inconvenience, let alone a discount or other compensation. Not to mention that the dresses were all at least 2-3 sizes too big, probably from the way in which they were measured, but it's also likely that they measure too big in order to charge more for tailoring.
Avoid this place at all cost! True Love Bridal is located in a building that is much too small for the amount of Read more...
Avoid this place at all cost! True Love Bridal is located in a building that is much too small for the amount of merchandise crammed inside. I was overwhelmed by clutter when I entered, so I returned my coat and purse to the car because I couldn't fit through the aisles. I allowed the other ladies in the bridal party to peruse the racks-- I was feeling claustrophobic. When we had dresses to try on we went to the fitting room, which was also disorganized and had other dresses lying around from previous occupants. One of the dresses we tried had a zipper that was completely destroyed. In the end we found a dress we liked and decided to order through True Love Bridal, so as to have the dresses coming from a single location instead of the internet. A woman standing behind the counter leaned over a shoe box balancing on a trashcan to measure us; needless to say I felt this was unprofessional. I paid my deposit in cash and received a hand-written receipt and change from the woman's purse--not a register; I don't think they have any type of computer system to track your order whatsoever. We were promised that the dresses would come in by February for the wedding in May, but they weren't delivered in February, or March. In fact, the dresses were not delivered until the third week of April. In the meantime, when we were trying to track the dresses, the staff was unhelpful and often rude. The staff tried to pass us off with "we'll call back with more information," which they never did, or else they would make an excuse that it was the manufacturer's or delivery service's fault. When we finally picked up the dresses, they were all their in the correct sizes, but we did not receive so much as an apology for the inconvenience, let alone a discount or other compensation. Not to mention that the dresses were all at least 2-3 sizes too big, probably from the way in which they were measured, but it's also likely that they measure too big in order to charge more for tailoring. Read less
Services Used: Dress & Attire
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Pamela
Wedding:
4/28/2013
5.0/5.0
I met many of the sales people at various bridal shows. They were all so nice that I wanted to see what their shop was like. I was not disappointed. The women they have to do the alterations is very good too. I wanted my dress altered to a high low and she said no problem. She pinned it up first to make sure I would like it.
I got my dress when they were having a $49 sale. I was very lucky to find something. I loved it!!
I met many of the sales people at various bridal shows. They were all so nice that I wanted to see what their shop was Read more...
I met many of the sales people at various bridal shows. They were all so nice that I wanted to see what their shop was like. I was not disappointed. The women they have to do the alterations is very good too. I wanted my dress altered to a high low and she said no problem. She pinned it up first to make sure I would like it.
I got my dress when they were having a $49 sale. I was very lucky to find something. I loved it!! Read less
Services Used: Dress & Attire
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angela
Wedding:
4/27/2013
5.0/5.0
I just got married in April and I went to True Love Bridal for my wedding dress. I tried on and chose my wedding dress in the old store and even though it was very small I had a ton of dresses to choose from. I have a big chest and hate wearing strapless bras so I wanted a v-neck with straps. Unfortunately, a lot of dresses I’ve dress I’ve liked everywhere on the dress else were strapless. The consultant at my appointment picked out a ton of dresses for me and had me try a few strapless gowns that I liked the bottom on. I fell in love with one strapless Casablanca dress but I really wanted a v-neck. They actually worked with Casablanca and re-designed the top of the dress to make it a v-neck so that I could wear a regular bra with it! After they did alterations I picked my dress up at the new store and it was really nice and way bigger. It was nice to be able to try my dress on for my dad (who hadn’t seen it) in the nice, new place. I tried it on and it looked AMAZING. They were really nice and honest with me and helped me find a dress that I looked and felt amazing in. I felt so beautiful and I was really comfortable all day at my wedding. I’m really happy that I went to True Love Bridal for my wedding dress. I would definitely recommend going here for your wedding!
I just got married in April and I went to True Love Bridal for my wedding dress. I tried on and chose my wedding dress in Read more...
I just got married in April and I went to True Love Bridal for my wedding dress. I tried on and chose my wedding dress in the old store and even though it was very small I had a ton of dresses to choose from. I have a big chest and hate wearing strapless bras so I wanted a v-neck with straps. Unfortunately, a lot of dresses I’ve dress I’ve liked everywhere on the dress else were strapless. The consultant at my appointment picked out a ton of dresses for me and had me try a few strapless gowns that I liked the bottom on. I fell in love with one strapless Casablanca dress but I really wanted a v-neck. They actually worked with Casablanca and re-designed the top of the dress to make it a v-neck so that I could wear a regular bra with it! After they did alterations I picked my dress up at the new store and it was really nice and way bigger. It was nice to be able to try my dress on for my dad (who hadn’t seen it) in the nice, new place. I tried it on and it looked AMAZING. They were really nice and honest with me and helped me find a dress that I looked and felt amazing in. I felt so beautiful and I was really comfortable all day at my wedding. I’m really happy that I went to True Love Bridal for my wedding dress. I would definitely recommend going here for your wedding! Read less
Services Used: Dress & Attire
Wwnetwork 128
Anonymous
Wedding:
1+ year ago
2.8/5.0
I went for my Bridal appointment and found the perfect dress. The owner sits at her front desk with piles and piles of papers mixed all over. I thought i was in someones house of that hoarding tv show. Very Unprofessional. Regardless, I ordered my dress June 2012 for my April 2013 wedding. I was told by the owner the dress will arrive in the beginning of December (6 months.) December came and went and I heard nothing from them. I began calling them in January to question the whereabouts of my dress and they said its in the US undergoing quality control. Fine. Now we are going towards the end of February and I still haven't received my dress. My wedding is now 7 weeks away. I was told I need aprox 8 weeks for alterations and i'm panicking. Finally that week the Dress arrived. At this point i ordered my shoes with them. The owner said "Oh shoes are easy, they will be here in a week!" 3 weeks later Im now questioning the whereabouts of the shoes since now i really need them for alterations not to mention I would really like to break them in before my wedding. (True love loaned me a pair of heels with the same height heel in the mean time.) I got a call that the shoes came in. They ordered the WRONG shoes! They didn't have my shoes till 3 days before my wedding. After this nightmare of going back and forth with them I asked my mother to go pick them up for me. She finds out now they are the WRONG SIZE. 3 DAYS BEFORE MY WEDDING. The owner promised she would over night the correct shoes. She ended up delivering the correct shoes in the correct size to my parents house on the morning of my wedding. Which, granted, was very nice of her, however, if her business was run the correct way nothing like this would have ever happened!! Thank God I dont plan on getting married again but, if i was I Definitely WOULD NOT go to True Love Bridal in Matawan, NJ
I went for my Bridal appointment and found the perfect dress. The owner sits at her front desk with piles and piles of Read more...
I went for my Bridal appointment and found the perfect dress. The owner sits at her front desk with piles and piles of papers mixed all over. I thought i was in someones house of that hoarding tv show. Very Unprofessional. Regardless, I ordered my dress June 2012 for my April 2013 wedding. I was told by the owner the dress will arrive in the beginning of December (6 months.) December came and went and I heard nothing from them. I began calling them in January to question the whereabouts of my dress and they said its in the US undergoing quality control. Fine. Now we are going towards the end of February and I still haven't received my dress. My wedding is now 7 weeks away. I was told I need aprox 8 weeks for alterations and i'm panicking. Finally that week the Dress arrived. At this point i ordered my shoes with them. The owner said "Oh shoes are easy, they will be here in a week!" 3 weeks later Im now questioning the whereabouts of the shoes since now i really need them for alterations not to mention I would really like to break them in before my wedding. (True love loaned me a pair of heels with the same height heel in the mean time.) I got a call that the shoes came in. They ordered the WRONG shoes! They didn't have my shoes till 3 days before my wedding. After this nightmare of going back and forth with them I asked my mother to go pick them up for me. She finds out now they are the WRONG SIZE. 3 DAYS BEFORE MY WEDDING. The owner promised she would over night the correct shoes. She ended up delivering the correct shoes in the correct size to my parents house on the morning of my wedding. Which, granted, was very nice of her, however, if her business was run the correct way nothing like this would have ever happened!! Thank God I dont plan on getting married again but, if i was I Definitely WOULD NOT go to True Love Bridal in Matawan, NJ Read less
Services Used: Dress & Attire
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