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True Love Bridal

Matawan , NJ

LOCATION

Matawan, NJ US

WEBSITE

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Dress & Attire

REVIEWS

3.8
out of 5.0
3.8/5.0
3.8/5.0
3.7/5.0
4.1/5.0
3.8/5.0
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I was a second time brideand had a very short engagement. I looked everywhere, and found out I didn't have enough time to order a new dress. I went to true Love bridal right after they moved into their new store. I found such a great selection of sample gowns and they were really in good shape. I was treated so nicely, and found the perfect dress at a really good price. They even gave me a break on the dry cleaning. I couln't have asked for more, and I wasn't even spending alot of money. Can't understand these other people. Everyone at this store was great. Can't wait until I get my pictures back, so I can go back to the store and show them how wonderful I looked with their wonderful help.
I was a second time brideand had a very short engagement. I looked everywhere, and found out I didn't have enough time to Read more...
I was a second time brideand had a very short engagement. I looked everywhere, and found out I didn't have enough time to order a new dress. I went to true Love bridal right after they moved into their new store. I found such a great selection of sample gowns and they were really in good shape. I was treated so nicely, and found the perfect dress at a really good price. They even gave me a break on the dry cleaning. I couln't have asked for more, and I wasn't even spending alot of money. Can't understand these other people. Everyone at this store was great. Can't wait until I get my pictures back, so I can go back to the store and show them how wonderful I looked with their wonderful help. Read less
Services Used: Dress & Attire, Invitations
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Anonymous
Wedding:
1+ year ago
2.5/5.0
Everyone constantly seems confused at this business. I got my dress which was beautiful, but the employees are never in sync with each other. I went in over a dozen times and was argued with by the owner after she didn't order my bridesmaid dresses. They never remembered who I was, which is pretty insulting considering not all brides have 10 bridesmaids and 2 flowers girls. The owner was constantly rude on the phone with me and even went as far as telling me I needed to get my priorities straight after I couldn't make my first appointment for my fitting due to a business trip! I do not recommend this vendor at all
Everyone constantly seems confused at this business. I got my dress which was beautiful, but the employees are never in Read more...
Everyone constantly seems confused at this business. I got my dress which was beautiful, but the employees are never in sync with each other. I went in over a dozen times and was argued with by the owner after she didn't order my bridesmaid dresses. They never remembered who I was, which is pretty insulting considering not all brides have 10 bridesmaids and 2 flowers girls. The owner was constantly rude on the phone with me and even went as far as telling me I needed to get my priorities straight after I couldn't make my first appointment for my fitting due to a business trip! I do not recommend this vendor at all Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Finding my wedding gown was the most pleasurable experience. II wanted a warm environment, with knowledgable staff where I could bring my family and bridal party, but also have the chance to look at the styles on my own. True Love Bridal provided me with all of those things. I went for a trunk show for a designer I loved. I ended up trying of 6 dresses and chose the first one I put on. Gail and her staff were caring and were just as thrilled and involved as my mom and family. I not only bought my wedding gown but 9 bridesmaids dresses, 2 flower girl dresses and shoes from True Love Bridal. Not to mention the seamstress she recommends and works with was phenomenal! Highly recommend!
Finding my wedding gown was the most pleasurable experience. II wanted a warm environment, with knowledgable staff where I Read more...
Finding my wedding gown was the most pleasurable experience. II wanted a warm environment, with knowledgable staff where I could bring my family and bridal party, but also have the chance to look at the styles on my own. True Love Bridal provided me with all of those things. I went for a trunk show for a designer I loved. I ended up trying of 6 dresses and chose the first one I put on. Gail and her staff were caring and were just as thrilled and involved as my mom and family. I not only bought my wedding gown but 9 bridesmaids dresses, 2 flower girl dresses and shoes from True Love Bridal. Not to mention the seamstress she recommends and works with was phenomenal! Highly recommend! Read less
Services Used: Dress & Attire
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Danielle
Wedding:
2/18/2013
0.5/5.0
I have never dealt with a more unprofessional business. Gail, the owner is a liar and threatened me with legal action after I opened a complaint with the better business bureau because we were promised our dresses in february and just picked them up on April 20 after many phone calls and false promises that they would be delivered. Gail blamed everyone she could for the delay, yet would not take the slightest responsibility. She has zero business ethics as the owner of a company. The people who work for her are completely incompetant also and we were told that "our dresses were receipt for payment" and she could not provide a receipt. After fighting for it, we finally received a hand written receipt. Not one of my bridesmaids dresses fit correctly after Gail meaured them and three of the girls were given change directly from the saleswoman's purse! I don't know how they get any recognition as a reputable place. The store is awfully crowded and disgustingly disorganized. I would recommend you stay as far away from this place as possible! They are nothing but problems.
I have never dealt with a more unprofessional business. Gail, the owner is a liar and threatened me with legal action Read more...
I have never dealt with a more unprofessional business. Gail, the owner is a liar and threatened me with legal action after I opened a complaint with the better business bureau because we were promised our dresses in february and just picked them up on April 20 after many phone calls and false promises that they would be delivered. Gail blamed everyone she could for the delay, yet would not take the slightest responsibility. She has zero business ethics as the owner of a company. The people who work for her are completely incompetant also and we were told that "our dresses were receipt for payment" and she could not provide a receipt. After fighting for it, we finally received a hand written receipt. Not one of my bridesmaids dresses fit correctly after Gail meaured them and three of the girls were given change directly from the saleswoman's purse! I don't know how they get any recognition as a reputable place. The store is awfully crowded and disgustingly disorganized. I would recommend you stay as far away from this place as possible! They are nothing but problems. Read less
Services Used: Dress & Attire
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Jenna
Wedding:
12/15/2012
5.0/5.0
This was the first shop were the staff actually listened to what I wanted! All I can say is I had a wonderful experience. I ordered a Maggie Sattero gown for my winter wedding! It is so beautiful! I still have to decide on bridesmaids becuase there are soooo many choices...
This was the first shop were the staff actually listened to what I wanted! All I can say is I had a wonderful experience. Read more...
This was the first shop were the staff actually listened to what I wanted! All I can say is I had a wonderful experience. I ordered a Maggie Sattero gown for my winter wedding! It is so beautiful! I still have to decide on bridesmaids becuase there are soooo many choices... Read less
Services Used: Dress & Attire
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Christine
Wedding:
11/17/2012
3.8/5.0
We ended up buying at true love because they were the only bridal salon in NJ that had a sample of a dress I saw online and wanted to try on. The plan was to try on the dress there and then order from a store that others have used however after trying on the sample there the price was $500 less than what other salons would order it for. As a result we took a chance and went with True Love. We found the owner very nice but some of the staff was not as friendly. It was definitely a “no frills experience”…if you are looking for the atmosphere and customer service you see on some of those TV shows this is not the place for you. However, I got my dress on time and got a beautiful veil to compliment it all at a very reasonable price. Again it was not the experience I envisioned having but all and all I got the dress I wanted at a great price.
We ended up buying at true love because they were the only bridal salon in NJ that had a sample of a dress I saw online Read more...
We ended up buying at true love because they were the only bridal salon in NJ that had a sample of a dress I saw online and wanted to try on. The plan was to try on the dress there and then order from a store that others have used however after trying on the sample there the price was $500 less than what other salons would order it for. As a result we took a chance and went with True Love. We found the owner very nice but some of the staff was not as friendly. It was definitely a “no frills experience”…if you are looking for the atmosphere and customer service you see on some of those TV shows this is not the place for you. However, I got my dress on time and got a beautiful veil to compliment it all at a very reasonable price. Again it was not the experience I envisioned having but all and all I got the dress I wanted at a great price. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
5.0/5.0
We had so much fun using this store for our Bridesmaid dresses! The staff were so accommodating and made sure to provide great advice to help ensure we ordered the correct sizes. It was really hard to get all 6 bridesmaids together for a fitting, but the store's owner was available to us almost every time we called and was very organized so each bridesmaid could call in and order the correct gown! Also, this store carried a VARIETY of dresses and SIZES which most boutiques don't. It was a HUGE stress reliever!!! Visit True Love Bridal!
We had so much fun using this store for our Bridesmaid dresses! The staff were so accommodating and made sure to provide Read more...
We had so much fun using this store for our Bridesmaid dresses! The staff were so accommodating and made sure to provide great advice to help ensure we ordered the correct sizes. It was really hard to get all 6 bridesmaids together for a fitting, but the store's owner was available to us almost every time we called and was very organized so each bridesmaid could call in and order the correct gown! Also, this store carried a VARIETY of dresses and SIZES which most boutiques don't. It was a HUGE stress reliever!!! Visit True Love Bridal! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.0/5.0
I ordered my wedding dress more than 9 months before my wedding to avoid any problems. I began to call asking when it would be in. The owner kept telling me a couple more weeks. I stopped in the store in the meantime and saw a dress similar to mine that was ordered and the owner said it was someone else’s dress. When I finally got a call that my dress was in (about two months before my wedding). When I was trying on the dress, my mom said this dress has been such a headache. The owner said “That’s nothing. That dress you saw a couple of weeks ago, was your dress, but they sent it in Ivory instead of white.” When I tried on my dress there was no train on the dress. So when I asked how she was going to fix this problem within 6 weeks before my wedding, she came up with all different problems and then said "Well do you want the train because you could always were the dress with no train?" I said yes I want the train. So she than decided to order a new bottom to the dress and promised it would be in with in two and half weeks. After two and half weeks I never received a call so when I called I was told it would be another week since it was coming from China. She said well we will ship it by air instead of by boat, so it gets here faster...Really??... The train finally came in two and half weeks before my wedding and when I went to pick it up, she asked for us to pay the balance on the dress (which was more than what we owed). She than got our credit card number and ran our credit card multiple times trying to get what she thinks we owed. We paid what we thought we owed and left. The next day she had one of her employees call me and tell me that I stole the dress and that if I didn’t pay the rest of the amount she would be contacting the police. So we went with our receipts and showed her what we paid and how we didn’t owe what she thought.
I ordered my wedding dress more than 9 months before my wedding to avoid any problems. I began to call asking when it Read more...
I ordered my wedding dress more than 9 months before my wedding to avoid any problems. I began to call asking when it would be in. The owner kept telling me a couple more weeks. I stopped in the store in the meantime and saw a dress similar to mine that was ordered and the owner said it was someone else’s dress. When I finally got a call that my dress was in (about two months before my wedding). When I was trying on the dress, my mom said this dress has been such a headache. The owner said “That’s nothing. That dress you saw a couple of weeks ago, was your dress, but they sent it in Ivory instead of white.” When I tried on my dress there was no train on the dress. So when I asked how she was going to fix this problem within 6 weeks before my wedding, she came up with all different problems and then said "Well do you want the train because you could always were the dress with no train?" I said yes I want the train. So she than decided to order a new bottom to the dress and promised it would be in with in two and half weeks. After two and half weeks I never received a call so when I called I was told it would be another week since it was coming from China. She said well we will ship it by air instead of by boat, so it gets here faster...Really??... The train finally came in two and half weeks before my wedding and when I went to pick it up, she asked for us to pay the balance on the dress (which was more than what we owed). She than got our credit card number and ran our credit card multiple times trying to get what she thinks we owed. We paid what we thought we owed and left. The next day she had one of her employees call me and tell me that I stole the dress and that if I didn’t pay the rest of the amount she would be contacting the police. So we went with our receipts and showed her what we paid and how we didn’t owe what she thought. Read less
Services Used: Dress & Attire
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Nicole
Wedding:
10/27/2012
5.0/5.0
A perfect fit! Gail and the staff at True Love Bridal made picking out a dress a very special occasion. The one I chose arrived the day before my appointment. It was meant to be! Gail was extremely knowledgable with everything. Alterations were done exquisitely. I was very comfortable all day in my dress and and everyone admired the beauty of it. Thank you True Love Bridal!!
A perfect fit! Gail and the staff at True Love Bridal made picking out a dress a very special occasion. The one I chose Read more...
A perfect fit! Gail and the staff at True Love Bridal made picking out a dress a very special occasion. The one I chose arrived the day before my appointment. It was meant to be! Gail was extremely knowledgable with everything. Alterations were done exquisitely. I was very comfortable all day in my dress and and everyone admired the beauty of it. Thank you True Love Bridal!! Read less
Services Used: Dress & Attire
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marthak672
Wedding:
10/20/2012
5.0/5.0
I read some bad reviews about this place and I could not disagree more. Gail was very helpful and professional, my mother was not able to come dress shopping with me, so I chose my sister and best friend. Gail gave me motherly advice and she even found some dresses for me that I might like. The prices are reasonable in comparision to other bridal shops and there is a large variety to choose from. I would definitely recommend this dress shop to friend.
I read some bad reviews about this place and I could not disagree more. Gail was very helpful and professional, my mother Read more...
I read some bad reviews about this place and I could not disagree more. Gail was very helpful and professional, my mother was not able to come dress shopping with me, so I chose my sister and best friend. Gail gave me motherly advice and she even found some dresses for me that I might like. The prices are reasonable in comparision to other bridal shops and there is a large variety to choose from. I would definitely recommend this dress shop to friend. Read less
Services Used: Dress & Attire
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