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True Love Bridal

Matawan , NJ

LOCATION

Matawan, NJ US

WEBSITE

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Dress & Attire

REVIEWS

3.8
out of 5.0
3.8/5.0
3.8/5.0
3.7/5.0
4.1/5.0
3.8/5.0
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Anonymous
Wedding:
2+ years ago
0.0/5.0
I ordered my wedding dress more than 9 months before my wedding to avoid any problems. I began to call asking when it would be in. The owner kept telling me a couple more weeks. I stopped in the store in the meantime and saw a dress similar to mine that was ordered and the owner said it was someone else’s dress. When I finally got a call that my dress was in (about two months before my wedding). When I was trying on the dress, my mom said this dress has been such a headache. The owner said “That’s nothing. That dress you saw a couple of weeks ago, was your dress, but they sent it in Ivory instead of white.” When I tried on my dress there was no train on the dress. So when I asked how she was going to fix this problem within 6 weeks before my wedding, she came up with all different problems and then said "Well do you want the train because you could always were the dress with no train?" I said yes I want the train. So she than decided to order a new bottom to the dress and promised it would be in with in two and half weeks. After two and half weeks I never received a call so when I called I was told it would be another week since it was coming from China. She said well we will ship it by air instead of by boat, so it gets here faster...Really??... The train finally came in two and half weeks before my wedding and when I went to pick it up, she asked for us to pay the balance on the dress (which was more than what we owed). She than got our credit card number and ran our credit card multiple times trying to get what she thinks we owed. We paid what we thought we owed and left. The next day she had one of her employees call me and tell me that I stole the dress and that if I didn’t pay the rest of the amount she would be contacting the police. So we went with our receipts and showed her what we paid and how we didn’t owe what she thought.
I ordered my wedding dress more than 9 months before my wedding to avoid any problems. I began to call asking when it Read more...
I ordered my wedding dress more than 9 months before my wedding to avoid any problems. I began to call asking when it would be in. The owner kept telling me a couple more weeks. I stopped in the store in the meantime and saw a dress similar to mine that was ordered and the owner said it was someone else’s dress. When I finally got a call that my dress was in (about two months before my wedding). When I was trying on the dress, my mom said this dress has been such a headache. The owner said “That’s nothing. That dress you saw a couple of weeks ago, was your dress, but they sent it in Ivory instead of white.” When I tried on my dress there was no train on the dress. So when I asked how she was going to fix this problem within 6 weeks before my wedding, she came up with all different problems and then said "Well do you want the train because you could always were the dress with no train?" I said yes I want the train. So she than decided to order a new bottom to the dress and promised it would be in with in two and half weeks. After two and half weeks I never received a call so when I called I was told it would be another week since it was coming from China. She said well we will ship it by air instead of by boat, so it gets here faster...Really??... The train finally came in two and half weeks before my wedding and when I went to pick it up, she asked for us to pay the balance on the dress (which was more than what we owed). She than got our credit card number and ran our credit card multiple times trying to get what she thinks we owed. We paid what we thought we owed and left. The next day she had one of her employees call me and tell me that I stole the dress and that if I didn’t pay the rest of the amount she would be contacting the police. So we went with our receipts and showed her what we paid and how we didn’t owe what she thought. Read less
Services Used: Dress & Attire
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Nicole
Wedding:
10/27/2012
5.0/5.0
A perfect fit! Gail and the staff at True Love Bridal made picking out a dress a very special occasion. The one I chose arrived the day before my appointment. It was meant to be! Gail was extremely knowledgable with everything. Alterations were done exquisitely. I was very comfortable all day in my dress and and everyone admired the beauty of it. Thank you True Love Bridal!!
A perfect fit! Gail and the staff at True Love Bridal made picking out a dress a very special occasion. The one I chose Read more...
A perfect fit! Gail and the staff at True Love Bridal made picking out a dress a very special occasion. The one I chose arrived the day before my appointment. It was meant to be! Gail was extremely knowledgable with everything. Alterations were done exquisitely. I was very comfortable all day in my dress and and everyone admired the beauty of it. Thank you True Love Bridal!! Read less
Services Used: Dress & Attire
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marthak672
Wedding:
10/20/2012
5.0/5.0
I read some bad reviews about this place and I could not disagree more. Gail was very helpful and professional, my mother was not able to come dress shopping with me, so I chose my sister and best friend. Gail gave me motherly advice and she even found some dresses for me that I might like. The prices are reasonable in comparision to other bridal shops and there is a large variety to choose from. I would definitely recommend this dress shop to friend.
I read some bad reviews about this place and I could not disagree more. Gail was very helpful and professional, my mother Read more...
I read some bad reviews about this place and I could not disagree more. Gail was very helpful and professional, my mother was not able to come dress shopping with me, so I chose my sister and best friend. Gail gave me motherly advice and she even found some dresses for me that I might like. The prices are reasonable in comparision to other bridal shops and there is a large variety to choose from. I would definitely recommend this dress shop to friend. Read less
Services Used: Dress & Attire
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Stephanie
Wedding:
10/14/2012
5.0/5.0
The ladies from True Love's Bridal were very friendly and super supportive while I tried on dresses. Gail was fair in arranging a total package price for veil, gown and shoes. I would definitely recommend this boutique for any bride.
The ladies from True Love's Bridal were very friendly and super supportive while I tried on dresses. Gail was fair in Read more...
The ladies from True Love's Bridal were very friendly and super supportive while I tried on dresses. Gail was fair in arranging a total package price for veil, gown and shoes. I would definitely recommend this boutique for any bride. Read less
Services Used: Dress & Attire
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PJ
Wedding:
10/11/2012
5.0/5.0
We learned about True Love Bridal when my first daughter got married. We loved the shop, the personal attention and the value. This time around, we looked for a dress for about a year and a half. When we found it at another bridal salon, we ran right to True Love to see if they could get it for us. Of course they could!! We loved that they got so excited about the dress that they sent away for a sample to keep in their store.

The owner, Gayle, is a treasure. She is a calm voice in a sea of nerves. Making such a huge decision is very stressful and Gayle is a marvel at helping brides, bridesmaids, mothers of the bride, etc to feel comfortable knowing she's there to give an honest opinion and not just to sell you something. She and her staff let customers look and try on dresses without pressure. They are there to assist but will also quickly step back if you want to do things on your own.

Gayle will work with you on price for all your bridal needs. I have talked to other mothers of brides and found that they too have discovered the secret of True Love Bridal. This time we bought the bridal gown and my dress. I got so many compliments on both! Fittings were a breeze and they accommodated my daughter's work schedule. I can't find enough positive adjectives to say how wonderful it was working with Gayle and her staff. When my last daughter gets married, we're making True Love our first stop! Should we find a dress elsewhere, we are definitely going back to Gayle to help us get the dress of our dreams!

Thanks Gayle!!!!!!
We learned about True Love Bridal when my first daughter got married. We loved the shop, the personal attention and the Read more...
We learned about True Love Bridal when my first daughter got married. We loved the shop, the personal attention and the value. This time around, we looked for a dress for about a year and a half. When we found it at another bridal salon, we ran right to True Love to see if they could get it for us. Of course they could!! We loved that they got so excited about the dress that they sent away for a sample to keep in their store.

The owner, Gayle, is a treasure. She is a calm voice in a sea of nerves. Making such a huge decision is very stressful and Gayle is a marvel at helping brides, bridesmaids, mothers of the bride, etc to feel comfortable knowing she's there to give an honest opinion and not just to sell you something. She and her staff let customers look and try on dresses without pressure. They are there to assist but will also quickly step back if you want to do things on your own.

Gayle will work with you on price for all your bridal needs. I have talked to other mothers of brides and found that they too have discovered the secret of True Love Bridal. This time we bought the bridal gown and my dress. I got so many compliments on both! Fittings were a breeze and they accommodated my daughter's work schedule. I can't find enough positive adjectives to say how wonderful it was working with Gayle and her staff. When my last daughter gets married, we're making True Love our first stop! Should we find a dress elsewhere, we are definitely going back to Gayle to help us get the dress of our dreams!

Thanks Gayle!!!!!! Read less
Services Used: Dress & Attire
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Cadence
Wedding:
10/11/2012
5.0/5.0
I must have been to this shop several times going through the racks trying to find my dress. I searched for a year and saw what I thought was a possibility on the Casablanca website. Unfortunately, it was that season and True Love didn't have it, I tried it on somewhere else and LOVED it. There was no doubt in my mind I was headed back to True Love to purchase. Gayle made the experience so easy for me and was a great point of contact. She made an awesome deal with us and of course, I looked amazing =)
I must have been to this shop several times going through the racks trying to find my dress. I searched for a year and saw Read more...
I must have been to this shop several times going through the racks trying to find my dress. I searched for a year and saw what I thought was a possibility on the Casablanca website. Unfortunately, it was that season and True Love didn't have it, I tried it on somewhere else and LOVED it. There was no doubt in my mind I was headed back to True Love to purchase. Gayle made the experience so easy for me and was a great point of contact. She made an awesome deal with us and of course, I looked amazing =) Read less
Services Used: Dress & Attire
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Sari
Wedding:
10/7/2012
4.4/5.0
I went to True Love on a request from a friend. By the time I went to this store, I knew what dress I was looking which made the process easier. They had a wide variety of styles and many dresses to choose from. The size of the store is small so the dresses are crammed in and it can be hard to search the styles so you definitely need someone to help guide you. The salesgirl was very helpful in narrowing down my choices and we all knew when I found the one. The owner was not as friendly as the saleswomen. She gave me a hard time since I did not buy my bridesmaid dresses there and that I lost the free pair of shoes coupon that was given to me when I bought my dress. In the end I loved my dress but would have liked a better shopping experience.
I went to True Love on a request from a friend. By the time I went to this store, I knew what dress I was looking which Read more...
I went to True Love on a request from a friend. By the time I went to this store, I knew what dress I was looking which made the process easier. They had a wide variety of styles and many dresses to choose from. The size of the store is small so the dresses are crammed in and it can be hard to search the styles so you definitely need someone to help guide you. The salesgirl was very helpful in narrowing down my choices and we all knew when I found the one. The owner was not as friendly as the saleswomen. She gave me a hard time since I did not buy my bridesmaid dresses there and that I lost the free pair of shoes coupon that was given to me when I bought my dress. In the end I loved my dress but would have liked a better shopping experience. Read less
Services Used: Dress & Attire
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Heather
Wedding:
9/15/2012
5.0/5.0
The ladies at this shop were so wonderful. I made a mistake with the invitation date, and everyone there was so helpful and were able to correct the problem. I really appreciated all of their attention and help.
The ladies at this shop were so wonderful. I made a mistake with the invitation date, and everyone there was so helpful Read more...
The ladies at this shop were so wonderful. I made a mistake with the invitation date, and everyone there was so helpful and were able to correct the problem. I really appreciated all of their attention and help. Read less
Services Used: Invitations
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Pam
Wedding:
8/25/2012
4.7/5.0
I saw my wedding dress at a Briidal show and loved it. Went to the shop to see it. The dress is a Diane Kiang. Short, strapless, fitted, with ruffles. I loved this dress. The shop is very small but there are so many dresses to choose from! I knew exactly what I was looking for, so it was easy, but if you are not sure it can be overwhelming. Gail and her staff were always helpful. I found Gail to be very helpful, my bridal party did not. The alterrations went very smoothly. Overall I liked working with Gail. She was very helpful and direct.
I saw my wedding dress at a Briidal show and loved it. Went to the shop to see it. The dress is a Diane Kiang. Short, Read more...
I saw my wedding dress at a Briidal show and loved it. Went to the shop to see it. The dress is a Diane Kiang. Short, strapless, fitted, with ruffles. I loved this dress. The shop is very small but there are so many dresses to choose from! I knew exactly what I was looking for, so it was easy, but if you are not sure it can be overwhelming. Gail and her staff were always helpful. I found Gail to be very helpful, my bridal party did not. The alterrations went very smoothly. Overall I liked working with Gail. She was very helpful and direct. Read less
Services Used: Dress & Attire
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Jessica
Wedding:
7/28/2012
5.0/5.0
I had a great experience with True Love Bridal and their staff. I visited in October 2011 looking for a gown. I had a few that I tried on and liked, but nothing that I loved. No one pressured me to buy a dress, and I was open about having other appointments at other shops. I found my Maggie Sottero dress (Parisianna) at a different shop (it was a newer gown at the time, and True Love didn't have the sample for me to see/try on), but Gail was able to order it for me and offered a lower price than the shop where I found it.

I knew the dress would take 6-8 months to arrive because of its manufacturer. Originally I was told it would arrive in early May, but it came in the first week of June. It arrived with plenty of time to be fit and altered, and I don't blame the shop for the delay as they were not the ones making and shipping the dress. I also received free shoes from the shop as a promotion that was going on at the time I purchased my dress, so that was a nice savings. I had them dyed red by an associate of the store, and they came out beautifully.

I also ordered 5 bridesmaid dresses from the shop. They were ordered in November and all arrived by April. Everyone's dress fit great, although we had slight alterations done elsewhere (everyone went to their own seamstress).

I had alterations done at the store by Lydia. She did a wonderful job, even keeping her appointment with me when she was suffering from Shingles. My dress fit perfectly by the time it was done, and it looked beautiful the day of the wedding.

Overall, I was very pleased with my experience!
I had a great experience with True Love Bridal and their staff. I visited in October 2011 looking for a gown. I had a few Read more...
I had a great experience with True Love Bridal and their staff. I visited in October 2011 looking for a gown. I had a few that I tried on and liked, but nothing that I loved. No one pressured me to buy a dress, and I was open about having other appointments at other shops. I found my Maggie Sottero dress (Parisianna) at a different shop (it was a newer gown at the time, and True Love didn't have the sample for me to see/try on), but Gail was able to order it for me and offered a lower price than the shop where I found it.

I knew the dress would take 6-8 months to arrive because of its manufacturer. Originally I was told it would arrive in early May, but it came in the first week of June. It arrived with plenty of time to be fit and altered, and I don't blame the shop for the delay as they were not the ones making and shipping the dress. I also received free shoes from the shop as a promotion that was going on at the time I purchased my dress, so that was a nice savings. I had them dyed red by an associate of the store, and they came out beautifully.

I also ordered 5 bridesmaid dresses from the shop. They were ordered in November and all arrived by April. Everyone's dress fit great, although we had slight alterations done elsewhere (everyone went to their own seamstress).

I had alterations done at the store by Lydia. She did a wonderful job, even keeping her appointment with me when she was suffering from Shingles. My dress fit perfectly by the time it was done, and it looked beautiful the day of the wedding.

Overall, I was very pleased with my experience! Read less
Services Used: Dress & Attire
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