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True Love Bridal

Matawan , NJ

LOCATION

Matawan, NJ US

WEBSITE

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Dress & Attire

REVIEWS

3.8
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3.8/5.0
3.8/5.0
3.7/5.0
4.1/5.0
3.8/5.0
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Nicole
Wedding:
6/30/2012
4.0/5.0
I was so torn whether or not to order my dress from True Love after the extremely mixed reviews I saw. A good friend of mine ordered her bridal dress, 5 bridesmaids and 2 mom dresses from there a year before my wedding and had a positive experience, so I trusted her over the reviews on the internet. Plus they are open all weekend, and it's easy to get an appointment.
After going to over 7 different stores, I found “the one” at true love. They have a large selection, and let you look through the racks. Michelle helped me, she actually pulled the dress I ended up picking, and was not at all pushy when I wasn’t ready to order yet. They even let me take pictures, which is forbidden at some places. Gail was very informative and answered all my questions, you can tell she knows this business. Once I finally decided to order my dress there, double checked everything on the order form for accuracy…except for the price. The dress was $100 more than when I originally tried it on about a month before. Gail said that since she already wrote up the order she couldn’t change it (I don’t understand this since it was written in pen and she just charged us for a deposit) but she did give us a $100 credit towards accessories, which I was happy with since I planned to get my veil there.
We looked for bridesmaid dresses there, and were basically given a room and told to try on whatever we wanted. Two of my bridesmaids couldn’t fit into the samples so we were hoping they would help give us an idea of how they would look by pinning the dresses, but we were on our own. After finding the dress at a different shop, we ended up ordering at true love since the price was lower. I think the dress was priced at $159 on the tag and she wrote it up for $168 or something, so I pointed it out that the price tag said $159 and she quickly changed it (still don’t understand why she couldn’t change my bridal gown price this easily!).
I got my dress and the bridesmaid dresses during the time frame Gail gave us. I came in a few times after ordering the dress to try it on, once to show my future mother and sister in law for the first time, along with looking at mother of the bride dresses. I had to keep asking if I could try my dress on. Gail and the sales woman didn’t seem to want me to try the dress on. They were saying they were busy and didn’t have a room. I kept asking and finally used the room once the moms were done. The sales woman helped me into the dress, but did not bother helping me out. I definitely noticed a difference in their attitudes after I purchased the dress.
Once my actual dress came in, I shopped for accessories. It was empty the afternoon I came, so Gail allowed us to stay as long as we liked, looking at different veils, jewelry and shoes. She was very helpful in calling companies to see which veils were in stock, and would get to me in my time frame. I also ordered shoes to be dyed. They were supposed to be in before my second fitting, which was about 2 weeks away. When I came in for that fitting, the shoes could not be found. Gail was out that morning, so I called back the next day to check the status. The shoes could not be found, so Gail had to reorder them. Luckily they came in before my final fitting, but I had to pick them up from Gail, bring them to the seamstress- Lydia’s shop down the street for my fitting (I had a good experience, but 2 of my bridesmaids had horrible experiences where one dress was stained after being dropped off, and both were incorrectly altered and had to be taken out and redone), then bring them back to True Love so they could be dyed. They were ready to be picked up a week or so later, and I got them when I picked up the dress.
The dress and shoes turned out perfect! I had a few bumps along the way, but overall I’d say my experience with true love was positive. As with any vendor in the bridal industry, you have to double check everything before you sign.
I was so torn whether or not to order my dress from True Love after the extremely mixed reviews I saw. A good friend of Read more...
I was so torn whether or not to order my dress from True Love after the extremely mixed reviews I saw. A good friend of mine ordered her bridal dress, 5 bridesmaids and 2 mom dresses from there a year before my wedding and had a positive experience, so I trusted her over the reviews on the internet. Plus they are open all weekend, and it's easy to get an appointment.
After going to over 7 different stores, I found “the one” at true love. They have a large selection, and let you look through the racks. Michelle helped me, she actually pulled the dress I ended up picking, and was not at all pushy when I wasn’t ready to order yet. They even let me take pictures, which is forbidden at some places. Gail was very informative and answered all my questions, you can tell she knows this business. Once I finally decided to order my dress there, double checked everything on the order form for accuracy…except for the price. The dress was $100 more than when I originally tried it on about a month before. Gail said that since she already wrote up the order she couldn’t change it (I don’t understand this since it was written in pen and she just charged us for a deposit) but she did give us a $100 credit towards accessories, which I was happy with since I planned to get my veil there.
We looked for bridesmaid dresses there, and were basically given a room and told to try on whatever we wanted. Two of my bridesmaids couldn’t fit into the samples so we were hoping they would help give us an idea of how they would look by pinning the dresses, but we were on our own. After finding the dress at a different shop, we ended up ordering at true love since the price was lower. I think the dress was priced at $159 on the tag and she wrote it up for $168 or something, so I pointed it out that the price tag said $159 and she quickly changed it (still don’t understand why she couldn’t change my bridal gown price this easily!).
I got my dress and the bridesmaid dresses during the time frame Gail gave us. I came in a few times after ordering the dress to try it on, once to show my future mother and sister in law for the first time, along with looking at mother of the bride dresses. I had to keep asking if I could try my dress on. Gail and the sales woman didn’t seem to want me to try the dress on. They were saying they were busy and didn’t have a room. I kept asking and finally used the room once the moms were done. The sales woman helped me into the dress, but did not bother helping me out. I definitely noticed a difference in their attitudes after I purchased the dress.
Once my actual dress came in, I shopped for accessories. It was empty the afternoon I came, so Gail allowed us to stay as long as we liked, looking at different veils, jewelry and shoes. She was very helpful in calling companies to see which veils were in stock, and would get to me in my time frame. I also ordered shoes to be dyed. They were supposed to be in before my second fitting, which was about 2 weeks away. When I came in for that fitting, the shoes could not be found. Gail was out that morning, so I called back the next day to check the status. The shoes could not be found, so Gail had to reorder them. Luckily they came in before my final fitting, but I had to pick them up from Gail, bring them to the seamstress- Lydia’s shop down the street for my fitting (I had a good experience, but 2 of my bridesmaids had horrible experiences where one dress was stained after being dropped off, and both were incorrectly altered and had to be taken out and redone), then bring them back to True Love so they could be dyed. They were ready to be picked up a week or so later, and I got them when I picked up the dress.
The dress and shoes turned out perfect! I had a few bumps along the way, but overall I’d say my experience with true love was positive. As with any vendor in the bridal industry, you have to double check everything before you sign. Read less
Services Used: Dress & Attire
Wwnetwork 128
F
Wedding:
5/12/2012
0.4/5.0
Went to several places looking for bridesmaids dresses and figured I would give True Love Bridal a chance. That was the BIGGEST MISTAKE EVER. We ordered 2 bridesmaids dresses and a maid of honor dress. The dresses were ordered were promised to us in February and did not come in until April. Getting married is stressful, but it is absolutely ridiculous when you need to worry about your dress and the fact that you have no dresses for the bridal party. When the dresses came in, the maid of honor dress was WAY too small. The girl asked the salesperson to order her a bigger size and she gave her an attitude that they do this for a living and she is wrong, a bigger dress would be huge on her. Needless to say, the dress they ordered her did not fit , it was way too small. The owner would not even try to fix it, her response was too bad, deal with it. That is unprofessional and unacceptable. She then measured her again and it turns out she’s a smaller size than originally. That means the dress should be too big, not too small. I am so happy I did not order my bridal gown there and do not recommend it. With any business, if there is an issue you should stand behind your product. They did not. Once you signed the paper that you wanted that dress no matter what happens it’s not their problem and they do not care. If you go there, it will add to your stress level and in my case it is going to be a long night for the poor girl whose dress is too small and needs to squeeze into it! Don’t waste your time looking there; I don’t know how people have good reviews on this crappy place. STAND BEHIND YOUR PRODUCT!
Went to several places looking for bridesmaids dresses and figured I would give True Love Bridal a chance. That was the Read more...
Went to several places looking for bridesmaids dresses and figured I would give True Love Bridal a chance. That was the BIGGEST MISTAKE EVER. We ordered 2 bridesmaids dresses and a maid of honor dress. The dresses were ordered were promised to us in February and did not come in until April. Getting married is stressful, but it is absolutely ridiculous when you need to worry about your dress and the fact that you have no dresses for the bridal party. When the dresses came in, the maid of honor dress was WAY too small. The girl asked the salesperson to order her a bigger size and she gave her an attitude that they do this for a living and she is wrong, a bigger dress would be huge on her. Needless to say, the dress they ordered her did not fit , it was way too small. The owner would not even try to fix it, her response was too bad, deal with it. That is unprofessional and unacceptable. She then measured her again and it turns out she’s a smaller size than originally. That means the dress should be too big, not too small. I am so happy I did not order my bridal gown there and do not recommend it. With any business, if there is an issue you should stand behind your product. They did not. Once you signed the paper that you wanted that dress no matter what happens it’s not their problem and they do not care. If you go there, it will add to your stress level and in my case it is going to be a long night for the poor girl whose dress is too small and needs to squeeze into it! Don’t waste your time looking there; I don’t know how people have good reviews on this crappy place. STAND BEHIND YOUR PRODUCT! Read less
Services Used: Dress & Attire
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Kathleen
Wedding:
3/17/2012
5.0/5.0
Gail and True Love Bridal were great. From the first day I walked into the store to browse, I felt comfortable. Gail and her staff were friendly and made sure that I got the dress that looked the best on me. Everything was perfect except that most of the bridesmaid dresses were too big yet the seamstress was able to make the alterations very quickly. Thank you True Love Bridal!
Gail and True Love Bridal were great. From the first day I walked into the store to browse, I felt comfortable. Gail and Read more...
Gail and True Love Bridal were great. From the first day I walked into the store to browse, I felt comfortable. Gail and her staff were friendly and made sure that I got the dress that looked the best on me. Everything was perfect except that most of the bridesmaid dresses were too big yet the seamstress was able to make the alterations very quickly. Thank you True Love Bridal! Read less
Services Used: Dress & Attire
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Christan
Wedding:
3/3/2012
5.0/5.0
I first saw True Love Bridal at a bridal show with my fiance. I went home and did some research on the different bridal shops in the area and came up with my list. I called around on a Thursday evening to see where I could get an appointment and True Love was able to squeeze me in. My mom and I showed up and started pulling different dresses. They definitely have a very large selection, but you do have to be patient and look through all of them. Gail was very helpful in identifying the dresses that would arrive in time for my wedding and which dresses wouldn't. They were very patient with me while I tried on dozens of dresses. I ended up leaving with nothing, but came back that weekend with my sisters. While there I found the perfect dress and my sisters also found bridesmaid dresses (although we did not order them there because it was too far away for my other bridesmaids).

My dress came 3 weeks before my wedding, but Gail made me feel super comfortable that we could get all of the fittings in. I came for 2 fittings and purchased my hairpiece, bridesmaid jewelry and accessories from True Love. Gail put all of the girls necklaces in cute little silk bags and they absolutely loved them. Although I was a little nervous when I had no dress 1 month away from my wedding (and my mother even more nervous) everything worked out perfectly and my experience at True Love was great.
I first saw True Love Bridal at a bridal show with my fiance. I went home and did some research on the different bridal Read more...
I first saw True Love Bridal at a bridal show with my fiance. I went home and did some research on the different bridal shops in the area and came up with my list. I called around on a Thursday evening to see where I could get an appointment and True Love was able to squeeze me in. My mom and I showed up and started pulling different dresses. They definitely have a very large selection, but you do have to be patient and look through all of them. Gail was very helpful in identifying the dresses that would arrive in time for my wedding and which dresses wouldn't. They were very patient with me while I tried on dozens of dresses. I ended up leaving with nothing, but came back that weekend with my sisters. While there I found the perfect dress and my sisters also found bridesmaid dresses (although we did not order them there because it was too far away for my other bridesmaids).

My dress came 3 weeks before my wedding, but Gail made me feel super comfortable that we could get all of the fittings in. I came for 2 fittings and purchased my hairpiece, bridesmaid jewelry and accessories from True Love. Gail put all of the girls necklaces in cute little silk bags and they absolutely loved them. Although I was a little nervous when I had no dress 1 month away from my wedding (and my mother even more nervous) everything worked out perfectly and my experience at True Love was great. Read less
Services Used: Dress & Attire
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stephanie
Wedding:
3/2/2012
5.0/5.0
True Love Bridal made me feel totally comfortable and calm while I looked for my wedding dress. They were patient and polite. they helped answer my questions and did anything they could to de-stress me as the bride.. i really loved working with them and Gail, the owner, is a sweetheart!!
True Love Bridal made me feel totally comfortable and calm while I looked for my wedding dress. They were patient and Read more...
True Love Bridal made me feel totally comfortable and calm while I looked for my wedding dress. They were patient and polite. they helped answer my questions and did anything they could to de-stress me as the bride.. i really loved working with them and Gail, the owner, is a sweetheart!! Read less
Services Used: Dress & Attire
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Jackie
Wedding:
2/25/2012
4.7/5.0
Gail was so helpful with my wedding gown. She has a huge selection to order as well as her sample selection. My gown was beautiful and everyone loved it
Gail was so helpful with my wedding gown. She has a huge selection to order as well as her sample selection. My gown was Read more...
Gail was so helpful with my wedding gown. She has a huge selection to order as well as her sample selection. My gown was beautiful and everyone loved it Read less
Services Used: Dress & Attire
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MJK13
Wedding:
12/11/2011
5.0/5.0
I went to True Love Bridal for my dress after one of my bridesmaids found them after searching for the bridesmaid dress I had wanted. We worked with Gail, who was so helpful and sweet. She gave us a great price for the dresses, since we ordered 7 of them. As far as my gown, I found a sample I absolutely fell in love with...the price was ridiculously good and the service was just as great.
I went to True Love Bridal for my dress after one of my bridesmaids found them after searching for the bridesmaid dress I Read more...
I went to True Love Bridal for my dress after one of my bridesmaids found them after searching for the bridesmaid dress I had wanted. We worked with Gail, who was so helpful and sweet. She gave us a great price for the dresses, since we ordered 7 of them. As far as my gown, I found a sample I absolutely fell in love with...the price was ridiculously good and the service was just as great. Read less
Services Used: Dress & Attire
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Young at heart
Wedding:
10/30/2011
5.0/5.0
Don't hesitate using True Love Bridal in Matawan for your wedding. They are friendly profesional people who want to give you want you want with their very large selection of gowns for brides, female bridal party, and flower girls. They are not satisfied unless you are satisfied. There are many bridal shops and we looked at many of them but True Love Bridal is the best regardless of your budget. Don't look anywhere else. You won't find better.
Don't hesitate using True Love Bridal in Matawan for your wedding. They are friendly profesional people who want to give Read more...
Don't hesitate using True Love Bridal in Matawan for your wedding. They are friendly profesional people who want to give you want you want with their very large selection of gowns for brides, female bridal party, and flower girls. They are not satisfied unless you are satisfied. There are many bridal shops and we looked at many of them but True Love Bridal is the best regardless of your budget. Don't look anywhere else. You won't find better. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
5.0/5.0
Gail is amazing! I described what i wanted and she immediately picked what I was looking for. It was funny because i tried on so many dresses and all were beautiful but the first dress she picked was the winner.
The prices were reasonable and you can not find a better deal when it comes to top designers in this business.
Gail is amazing! I described what i wanted and she immediately picked what I was looking for. It was funny because i tried Read more...
Gail is amazing! I described what i wanted and she immediately picked what I was looking for. It was funny because i tried on so many dresses and all were beautiful but the first dress she picked was the winner.
The prices were reasonable and you can not find a better deal when it comes to top designers in this business. Read less
Services Used: Dress & Attire
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jamcgrath21
Wedding:
10/7/2011
5.0/5.0
Gail at True Love Bridal found me the dress I didn't even know I wanted. It was PERFECT. She was such a delight to work with, and made it worth the trip to go all the way down there for my dress. It made me feel amazing, and she made me feel so special.
Gail at True Love Bridal found me the dress I didn't even know I wanted. It was PERFECT. She was such a delight to work Read more...
Gail at True Love Bridal found me the dress I didn't even know I wanted. It was PERFECT. She was such a delight to work with, and made it worth the trip to go all the way down there for my dress. It made me feel amazing, and she made me feel so special. Read less
Services Used: Dress & Attire
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