Nophoto-130

True Love Bridal

Matawan , NJ

LOCATION

Matawan, NJ US

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.
Dress & Attire

REVIEWS

3.8
out of 5.0
3.8/5.0
3.8/5.0
3.7/5.0
4.1/5.0
3.8/5.0
Sort by
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
5.0/5.0
My friend bought her wedding dress here and suggested that I give it a try. Welll the girls are absolutely amazing had such a fun time, no pressure at all. They have tons of bridal dresses, accessories, and shoes galore. I will be ordering my dress here. btw the new store is beautiful!
My friend bought her wedding dress here and suggested that I give it a try. Welll the girls are absolutely amazing had Read more...
My friend bought her wedding dress here and suggested that I give it a try. Welll the girls are absolutely amazing had such a fun time, no pressure at all. They have tons of bridal dresses, accessories, and shoes galore. I will be ordering my dress here. btw the new store is beautiful! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Jodie
Wedding:
5/17/2014
5.0/5.0
Ellen and Mariola were so fantastic! They helped make the wedding gown process so easy. The boutique is beautiful and the ladies were so accommodating! I can't say enough wonderful things!
Ellen and Mariola were so fantastic! They helped make the wedding gown process so easy. The boutique is beautiful and the Read more...
Ellen and Mariola were so fantastic! They helped make the wedding gown process so easy. The boutique is beautiful and the ladies were so accommodating! I can't say enough wonderful things! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
5.0/5.0
I had a bridal appointment this past weekend and was sooo happy I did. First the NEW location is beautiful! I wasnt sure what style I wanted and so I was thrilled that they let me and my mom look through the racks. I cant believe what a huge selection they had. After finding the fit and flair was best on me the girls quickly pulled great dresses for me to try. I fell in love and ordered my dress and veil, everybody was so relaxed and helpful, a really great experience! They even let me take pictures to show my grandma. Will be back for bridesmaids and my moms dress.
I had a bridal appointment this past weekend and was sooo happy I did. First the NEW location is beautiful! I wasnt sure Read more...
I had a bridal appointment this past weekend and was sooo happy I did. First the NEW location is beautiful! I wasnt sure what style I wanted and so I was thrilled that they let me and my mom look through the racks. I cant believe what a huge selection they had. After finding the fit and flair was best on me the girls quickly pulled great dresses for me to try. I fell in love and ordered my dress and veil, everybody was so relaxed and helpful, a really great experience! They even let me take pictures to show my grandma. Will be back for bridesmaids and my moms dress. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
0.0/5.0
I ordered a bridesmaid dress from this store in December for an April wedding with an arrival date estimated at the beginning of March. A month before their arrival date, the bride calls to check on the orders and finds out from the very rude new owner (ownership switched a month after we purchased the dress) that the dresses were NEVER ORDERED. They refuse to reimburse us for the dresses after the bride them we want to go another way. They then proceed to order the dresses anyway. They have been very unhelpful to the bride who is in enough stress as it is a few months before the wedding.
I ordered a bridesmaid dress from this store in December for an April wedding with an arrival date estimated at the Read more...
I ordered a bridesmaid dress from this store in December for an April wedding with an arrival date estimated at the beginning of March. A month before their arrival date, the bride calls to check on the orders and finds out from the very rude new owner (ownership switched a month after we purchased the dress) that the dresses were NEVER ORDERED. They refuse to reimburse us for the dresses after the bride them we want to go another way. They then proceed to order the dresses anyway. They have been very unhelpful to the bride who is in enough stress as it is a few months before the wedding. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
KL85
Wedding:
4/12/2014
0.5/5.0
Terrible service! The new owners will do little to accommodate you and a month and a half before my wedding - told me my dresses were never ordered and would not refund our money! I had to file a complaint with the Better Business Bureau and will likely have to take them to Court to get the deposits back.

The owners kept telling me how if they refunded the money, it would be straight out of their pocket - NO, we paid for dresses which weren't ordered!!!!

I have never dealt with someone who cared so little about keeping a customer or trying to work with them. My bottom line (after 4 days of negotiating) was that I needed the dresses in hand before my bachelorette party to give to my out of state bridesmaids... which was 14 days before my wedding.

They couldn't guarantee anything, wouldn't return the rush fee (the dresses were supposed to ship in January) and Ellen was BEYOND rude. I can understand that they're working with a manufacturer and are the middle person... but don't talk about your profits and paying for things out of pocket to me. We paid the deposits, one girl paid in full... and now we can't get that money back? UNACCEPTABLE. I will do everything I can to get the word out about these scam artists.
Terrible service! The new owners will do little to accommodate you and a month and a half before my wedding - told me my Read more...
Terrible service! The new owners will do little to accommodate you and a month and a half before my wedding - told me my dresses were never ordered and would not refund our money! I had to file a complaint with the Better Business Bureau and will likely have to take them to Court to get the deposits back.

The owners kept telling me how if they refunded the money, it would be straight out of their pocket - NO, we paid for dresses which weren't ordered!!!!

I have never dealt with someone who cared so little about keeping a customer or trying to work with them. My bottom line (after 4 days of negotiating) was that I needed the dresses in hand before my bachelorette party to give to my out of state bridesmaids... which was 14 days before my wedding.

They couldn't guarantee anything, wouldn't return the rush fee (the dresses were supposed to ship in January) and Ellen was BEYOND rude. I can understand that they're working with a manufacturer and are the middle person... but don't talk about your profits and paying for things out of pocket to me. We paid the deposits, one girl paid in full... and now we can't get that money back? UNACCEPTABLE. I will do everything I can to get the word out about these scam artists. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
3.0/5.0
OK. No complaints. Love my dress.
OK. No complaints. Love my dress.
OK. No complaints. Love my dress. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
5.0/5.0
I am a bridesmaid in my friends wedding for January 4th and we went to True Love Bridal for her wedding dress. True Love was nothing but great to us! They have tons of dresses to choose from, the ladies working were more than helpful and the new store/location is great as well! I definitely recommend this boutique!
I am a bridesmaid in my friends wedding for January 4th and we went to True Love Bridal for her wedding dress. True Love Read more...
I am a bridesmaid in my friends wedding for January 4th and we went to True Love Bridal for her wedding dress. True Love was nothing but great to us! They have tons of dresses to choose from, the ladies working were more than helpful and the new store/location is great as well! I definitely recommend this boutique! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
12/13/2013
5.0/5.0
This was the best experience I could of asked for. Myself Andy bridal party got so much help from the friendly staff. It was a great experience.
This was the best experience I could of asked for. Myself Andy bridal party got so much help from the friendly staff. It Read more...
This was the best experience I could of asked for. Myself Andy bridal party got so much help from the friendly staff. It was a great experience. Read less
Services Used: Dress & Attire
130x130_sq_1367895830503-engagement-49
Heather
Wedding:
11/10/2013
4.6/5.0
I bought my wedding dress here after going to several shops. Their selection is great and they offer a variety of price ranges. The staff were so friendly and ready to help. They offered great suggestions and were willing to work with my timeline to ensure I got my dress in time for the wedding. Gail was wonderful with communication regarding the dress. I couldn't be happier with the service I received.
I bought my wedding dress here after going to several shops. Their selection is great and they offer a variety of price Read more...
I bought my wedding dress here after going to several shops. Their selection is great and they offer a variety of price ranges. The staff were so friendly and ready to help. They offered great suggestions and were willing to work with my timeline to ensure I got my dress in time for the wedding. Gail was wonderful with communication regarding the dress. I couldn't be happier with the service I received. Read less
Services Used: Dress & Attire
130x130_sq_1384206956450-img390
Lisa D
Wedding:
11/1/2013
1.8/5.0
I purchased my wedding dress from here and was not pleased with the service at all. They just changed locations so it is slightly less messy than the former store which is the only positive thing I can really say.

I shopped for my dress at a bunch of different stores and unfortunately the only place that carried the specific style I was looking for in my price range was here. I completely understand that it is typical for wedding gowns to take a while to come in. However, when you tell someone the dress will ship in July and it doesn't ship until October that reflects poorly on your store. Every time I would call, the owner would tell me the same song and dance about how its China's fault. That is all well and fine, but the lack of professionalism and customer service was appalling. Then when my mother had called to inquire, she received nothing but rude classless behavior from the staff members, which disgusted me to hear. She was just trying to help me out by checking in. In addition to my dress being late, the bridesmaids had the same experience. It is now 4 weeks out from my wedding date and my Maid of Honor still does not have a dress. When I inquired about this being an issue the owner replied, "well someone has to be last." I am not sure if she thinks that is funny, but she could use a real attitude adjustment.

You would think these ladies would understand that planning a wedding is a stressful time for most woman and try to ease the process for you, but not here. Go elsewhere and do yourself a favor - tell wherever you get your dress from that your wedding is a month before it actually is so you leave yourself a buffer.
I purchased my wedding dress from here and was not pleased with the service at all. They just changed locations so it is Read more...
I purchased my wedding dress from here and was not pleased with the service at all. They just changed locations so it is slightly less messy than the former store which is the only positive thing I can really say.

I shopped for my dress at a bunch of different stores and unfortunately the only place that carried the specific style I was looking for in my price range was here. I completely understand that it is typical for wedding gowns to take a while to come in. However, when you tell someone the dress will ship in July and it doesn't ship until October that reflects poorly on your store. Every time I would call, the owner would tell me the same song and dance about how its China's fault. That is all well and fine, but the lack of professionalism and customer service was appalling. Then when my mother had called to inquire, she received nothing but rude classless behavior from the staff members, which disgusted me to hear. She was just trying to help me out by checking in. In addition to my dress being late, the bridesmaids had the same experience. It is now 4 weeks out from my wedding date and my Maid of Honor still does not have a dress. When I inquired about this being an issue the owner replied, "well someone has to be last." I am not sure if she thinks that is funny, but she could use a real attitude adjustment.

You would think these ladies would understand that planning a wedding is a stressful time for most woman and try to ease the process for you, but not here. Go elsewhere and do yourself a favor - tell wherever you get your dress from that your wedding is a month before it actually is so you leave yourself a buffer. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
5.0/5.0
My gown arrived Friday from Maggie Sottero. I tried it on for the first time Sunday afternoon. It is more than I could have imagined. Eeveryone was wonderful I actually met the seamstress who was there finishing alterations. The new store is wonderful (it actually will GPS) so much bigger and brighter.. I did order my dress in the old store, and it was very cramped-but the selection was wonderful. From beginning (and I had a lot of crazy questions) the service was the best. I would recommend this store to every single bride and bridesmaid. Thank you for making my dreams come true.
More than grateful bride.
My gown arrived Friday from Maggie Sottero. I tried it on for the first time Sunday afternoon. It is more than I could Read more...
My gown arrived Friday from Maggie Sottero. I tried it on for the first time Sunday afternoon. It is more than I could have imagined. Eeveryone was wonderful I actually met the seamstress who was there finishing alterations. The new store is wonderful (it actually will GPS) so much bigger and brighter.. I did order my dress in the old store, and it was very cramped-but the selection was wonderful. From beginning (and I had a lot of crazy questions) the service was the best. I would recommend this store to every single bride and bridesmaid. Thank you for making my dreams come true.
More than grateful bride. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Private User
Wedding:
10/11/2013
0.0/5.0
What a horrible experience! To start the owner Gail is so unprofessional and rude as she sits behind a desk surrounded by boxes stuffing her face with Burger King. The woman she has working there looks like she spent too many hours at the bar the night before and is as helpful as the owner. I went into the shop because of the "great prices" but I should have paid more money and saved myself from the headache. All of my bridesmaid dresses were sized completely wrong! Two out of the right dresses the seam in the back was completely off and my bridesmaids were told ( who are size two by the way ) " maybe you need to lose a little weight and it will fit better!" After arguing and screaming the two dresses were sent back and two more were ordered. All 8 dresses to this day are a mess. The zippers are a disgrace and can't be fixed and the owner will not give and type of compensation for it. A happy time god a bride is made to be nothing but stress and unhappiness and the owner could care less. Please ATTENTION ALL BRIDES save yourself from the stress and anxiety this place causes.
What a horrible experience! To start the owner Gail is so unprofessional and rude as she sits behind a desk surrounded by Read more...
What a horrible experience! To start the owner Gail is so unprofessional and rude as she sits behind a desk surrounded by boxes stuffing her face with Burger King. The woman she has working there looks like she spent too many hours at the bar the night before and is as helpful as the owner. I went into the shop because of the "great prices" but I should have paid more money and saved myself from the headache. All of my bridesmaid dresses were sized completely wrong! Two out of the right dresses the seam in the back was completely off and my bridesmaids were told ( who are size two by the way ) " maybe you need to lose a little weight and it will fit better!" After arguing and screaming the two dresses were sent back and two more were ordered. All 8 dresses to this day are a mess. The zippers are a disgrace and can't be fixed and the owner will not give and type of compensation for it. A happy time god a bride is made to be nothing but stress and unhappiness and the owner could care less. Please ATTENTION ALL BRIDES save yourself from the stress and anxiety this place causes. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Private User
Wedding:
10/6/2013
2.8/5.0
My daughter ordered her dress in January for an October wedding...we were told it would be in the store in August (the reason being China closes its factories in February). By the 3rd week in August we became concerned, but we were told this is normal and the gown would be delivered on the Tuesday after Labor Day, which it was. But here is what I believe....that gown was most likely delivered to True Love much earlier, but they delayed telling us because at the point when we picked it up it needed to be altered and they sent un to Lydias Magic Touch where we were totally ripped off...$500 for a bustle and a hem is outrageous! I believe that True Love bridal receives a nice referral fee from Lydias. If I had more time, I would have gone elsewhere for alterations. I paid $200 4 yrs ago for similar alterations and expected this time it would have been around $300 at the most. If you MUST buy your gown there, give them an earlier wedding date to avoid unecessary stress!
My daughter ordered her dress in January for an October wedding...we were told it would be in the store in August (the Read more...
My daughter ordered her dress in January for an October wedding...we were told it would be in the store in August (the reason being China closes its factories in February). By the 3rd week in August we became concerned, but we were told this is normal and the gown would be delivered on the Tuesday after Labor Day, which it was. But here is what I believe....that gown was most likely delivered to True Love much earlier, but they delayed telling us because at the point when we picked it up it needed to be altered and they sent un to Lydias Magic Touch where we were totally ripped off...$500 for a bustle and a hem is outrageous! I believe that True Love bridal receives a nice referral fee from Lydias. If I had more time, I would have gone elsewhere for alterations. I paid $200 4 yrs ago for similar alterations and expected this time it would have been around $300 at the most. If you MUST buy your gown there, give them an earlier wedding date to avoid unecessary stress! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Cathy
Wedding:
9/27/2013
5.0/5.0
I would highly recommend True Love Bridal to any bride to be. I ordered my wedding gown and all of my bridal party dresses from there. Everyone was very attentive, very professional and never made me feel rushed or pressured. Gail and her her staff couldn't have made this experience any more delightful and stress free.
I would highly recommend True Love Bridal to any bride to be. I ordered my wedding gown and all of my bridal party dresses Read more...
I would highly recommend True Love Bridal to any bride to be. I ordered my wedding gown and all of my bridal party dresses from there. Everyone was very attentive, very professional and never made me feel rushed or pressured. Gail and her her staff couldn't have made this experience any more delightful and stress free. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
5.0/5.0
I am a mother of the bride who was out to find the ultimate dress for my only daughter's wedding. I went everywhere possible, and was shown some very expensive dresses, that did not compare to what I found at True Love Bridal. Other salespeople seemed to care only about a high priced sale. Gail actually talked me into the least expensive of all the dresses I tried on, because she could see "how happy I was" in it. My dress is absolutely gorgeous, and perfect for my daughter' destination wedding. My only regret is that my daughter lives very far away, and ordered her dress by her home-SHE WOULD HAVE BEEN SO PLEASED AT THE SERVICE AND SELECTION AT TRUE LOVE BRIDAL.
I was also so happy to coordiate shoes, a handbag, and just the right jewelry at great prices. After picking up my dress, Gail arranged for me to go directly to the seamstress. It was a quick, lovely appointment. I promised a picture for both True Love and Lydia. The finished look is going to be great. I can't wait
I hesitate to say this, but if you have wriiten anything but good about True Love Bridal, try to re-think your situation. These people are sincere, down to earth, and extremely dedicated to what they do(very, very well). I was treated great, and I will admit, my gown was very inexpensive.
A mother who is going to look very special.
I am a mother of the bride who was out to find the ultimate dress for my only daughter's wedding. I went everywhere Read more...
I am a mother of the bride who was out to find the ultimate dress for my only daughter's wedding. I went everywhere possible, and was shown some very expensive dresses, that did not compare to what I found at True Love Bridal. Other salespeople seemed to care only about a high priced sale. Gail actually talked me into the least expensive of all the dresses I tried on, because she could see "how happy I was" in it. My dress is absolutely gorgeous, and perfect for my daughter' destination wedding. My only regret is that my daughter lives very far away, and ordered her dress by her home-SHE WOULD HAVE BEEN SO PLEASED AT THE SERVICE AND SELECTION AT TRUE LOVE BRIDAL.
I was also so happy to coordiate shoes, a handbag, and just the right jewelry at great prices. After picking up my dress, Gail arranged for me to go directly to the seamstress. It was a quick, lovely appointment. I promised a picture for both True Love and Lydia. The finished look is going to be great. I can't wait
I hesitate to say this, but if you have wriiten anything but good about True Love Bridal, try to re-think your situation. These people are sincere, down to earth, and extremely dedicated to what they do(very, very well). I was treated great, and I will admit, my gown was very inexpensive.
A mother who is going to look very special. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
0.8/5.0
DO NOT ORDER ANYTHING FROM HERE AT ALL COSTS!!! yes the prices are great and when you first enter, they will promise you everything BUT it took 7 months for my bridesmaids dresses to come in!!!! 7 months!!!!! I was promised them in 6 weeks!?!?!?!? Every time I called in was excuse after excuse and I know the bride was getting upset so I tried to handle it all for her. Absolutely ridiculous and all of the dresses came in HUGE on all of us girls because we weren't measured properly. Now, we have a month to get the dresses altered and have to pay a lot of money for all the adjustments. i do not recommend this place at all!!!!!
DO NOT ORDER ANYTHING FROM HERE AT ALL COSTS!!! yes the prices are great and when you first enter, they will promise you Read more...
DO NOT ORDER ANYTHING FROM HERE AT ALL COSTS!!! yes the prices are great and when you first enter, they will promise you everything BUT it took 7 months for my bridesmaids dresses to come in!!!! 7 months!!!!! I was promised them in 6 weeks!?!?!?!? Every time I called in was excuse after excuse and I know the bride was getting upset so I tried to handle it all for her. Absolutely ridiculous and all of the dresses came in HUGE on all of us girls because we weren't measured properly. Now, we have a month to get the dresses altered and have to pay a lot of money for all the adjustments. i do not recommend this place at all!!!!! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
sofia
Wedding:
8/31/2013
5.0/5.0
I'm in a wedding in August and we got our bridesmaid dresses from True Love Bridal. Luckily, the bride wasn't too controlling about what style dress we chose as long as it went with her color scheme. The owner, Gale was really good at pin pointing what style dress what look good on all of the girls so that we didn't have to try on too many dresses. They have an enormous amount of dresses to choose from and I couldn't believe how well the ladies there knew so much about so many dresses.
I usually dread having to wear bridesmaid dresses but I'm really happy with the dress Gale helped us pick out. Our dresses just came in and I went and tried mine on. I only need a hem which is unusual for me because I'm small on top and big on the bottom and always need a lot done, but the style they helped us pick out worked really well on everyone's body type so the fit was great. It is super flattering and I thought the price was pretty reasonable.
We originally tried on and ordered the dresses in the old store which was super small and crammed with dresses. When the dress came in I picked it up in the new store and it is SO much bigger. I'm not engaged yet but when I am, I want to go back there for my wedding dress. The wedding dresses look beautiful and there are a ton of them. They definitely have a bigger selection of bridesmaid and bridal gowns than most of the other shops we visited. I would definitely suggest going here for your wedding.
I'm in a wedding in August and we got our bridesmaid dresses from True Love Bridal. Luckily, the bride wasn't too Read more...
I'm in a wedding in August and we got our bridesmaid dresses from True Love Bridal. Luckily, the bride wasn't too controlling about what style dress we chose as long as it went with her color scheme. The owner, Gale was really good at pin pointing what style dress what look good on all of the girls so that we didn't have to try on too many dresses. They have an enormous amount of dresses to choose from and I couldn't believe how well the ladies there knew so much about so many dresses.
I usually dread having to wear bridesmaid dresses but I'm really happy with the dress Gale helped us pick out. Our dresses just came in and I went and tried mine on. I only need a hem which is unusual for me because I'm small on top and big on the bottom and always need a lot done, but the style they helped us pick out worked really well on everyone's body type so the fit was great. It is super flattering and I thought the price was pretty reasonable.
We originally tried on and ordered the dresses in the old store which was super small and crammed with dresses. When the dress came in I picked it up in the new store and it is SO much bigger. I'm not engaged yet but when I am, I want to go back there for my wedding dress. The wedding dresses look beautiful and there are a ton of them. They definitely have a bigger selection of bridesmaid and bridal gowns than most of the other shops we visited. I would definitely suggest going here for your wedding. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
5.0/5.0
I had a really great experience with True Love Bridal. When I first visited, I had tried on a number of dresses but was unable to find the right one. I told the saleswoman that and asked her to pick dresses for me. Literally the first dress she pulled ended up being my wedding dress and I am so grateful. Amazingly, she was able to pick the perfect wedding dress for my friend too, and we both purchased dresses that day! My dress was in with plenty of time before the wedding. I wouldn't recommend their seamstress who I found to be expensive and difficult. But True Love Bridal was an amazing find. They even have a new location now and an even greater selection.
I had a really great experience with True Love Bridal. When I first visited, I had tried on a number of dresses but was Read more...
I had a really great experience with True Love Bridal. When I first visited, I had tried on a number of dresses but was unable to find the right one. I told the saleswoman that and asked her to pick dresses for me. Literally the first dress she pulled ended up being my wedding dress and I am so grateful. Amazingly, she was able to pick the perfect wedding dress for my friend too, and we both purchased dresses that day! My dress was in with plenty of time before the wedding. I wouldn't recommend their seamstress who I found to be expensive and difficult. But True Love Bridal was an amazing find. They even have a new location now and an even greater selection. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
4.9/5.0
This is my second time dealing with True Love Bridal. My first experience was as a bride and I only have nice things to say about the shop. I love the new location and the selection is great. As a bridesmaid this time around, I was excited to see the variety of bridesmaids dresses.
This is my second time dealing with True Love Bridal. My first experience was as a bride and I only have nice things to Read more...
This is my second time dealing with True Love Bridal. My first experience was as a bride and I only have nice things to say about the shop. I love the new location and the selection is great. As a bridesmaid this time around, I was excited to see the variety of bridesmaids dresses. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Maddie
Wedding:
6/15/2013
5.0/5.0
Gail, the proprietor of True Love Bridal, has been a pleasure to work with from bridal gowns, bridesmaid dresses, mother of the bride/groom dresses, shoes, even our invitations....total one stop shopping. They have moved to a bright and spacious new store making it even easier to appreciate the beautiful merchandise. Her no pressure sales approach is a breath of fresh air. Her staff is there to help you, but afford you plenty of breathing room. A very pleasant experience.
Gail, the proprietor of True Love Bridal, has been a pleasure to work with from bridal gowns, bridesmaid dresses, mother Read more...
Gail, the proprietor of True Love Bridal, has been a pleasure to work with from bridal gowns, bridesmaid dresses, mother of the bride/groom dresses, shoes, even our invitations....total one stop shopping. They have moved to a bright and spacious new store making it even easier to appreciate the beautiful merchandise. Her no pressure sales approach is a breath of fresh air. Her staff is there to help you, but afford you plenty of breathing room. A very pleasant experience. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
0.0/5.0
My mother and I saw True Love Bridal at a bridal show and my mom saw a dress they modeled as a mother of the bride dress that she loved. We went to the store THREE DAYS LATER and were informed that they no longer had that dress because it was discontinued!! I believe she was lying because she wouldn't even tell us the designer of the dress and you could tell she didn't want to be dealt with, she was just sitting at the front desk eating her lunch. The store was so crowded with dresses you could barely move, I think we dogded a bullet with this store because they were incredibly rude and unorganized,
My mother and I saw True Love Bridal at a bridal show and my mom saw a dress they modeled as a mother of the bride dress Read more...
My mother and I saw True Love Bridal at a bridal show and my mom saw a dress they modeled as a mother of the bride dress that she loved. We went to the store THREE DAYS LATER and were informed that they no longer had that dress because it was discontinued!! I believe she was lying because she wouldn't even tell us the designer of the dress and you could tell she didn't want to be dealt with, she was just sitting at the front desk eating her lunch. The store was so crowded with dresses you could barely move, I think we dogded a bullet with this store because they were incredibly rude and unorganized, Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Lorrin
Wedding:
6/7/2013
4.4/5.0
Got our bridesmaid dresses here. Everyone was nice. Dresses came out great.
Got our bridesmaid dresses here. Everyone was nice. Dresses came out great.
Got our bridesmaid dresses here. Everyone was nice. Dresses came out great. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
5.0/5.0
I just had my last fitting yesterday with Lydia. I can't believe what she did with my bustle. It's soooooo special. Everything here was the best. The new store is wonderful (the old store was small and tight) but WOW, lots of room now. The best selection of dresses-my designer was in no other store. Lots of everything. Got my mom's and she's so happy too. The best of best. Can't say enough good stuff. Do yourself a favor and go here. Good prices too. Can't wait for my wedding day. I am so happy I went to the Channel Club wedding show and foung this store. Thank you, Thank you, Thank you.
A happy, happy bride
I just had my last fitting yesterday with Lydia. I can't believe what she did with my bustle. It's soooooo special. Read more...
I just had my last fitting yesterday with Lydia. I can't believe what she did with my bustle. It's soooooo special. Everything here was the best. The new store is wonderful (the old store was small and tight) but WOW, lots of room now. The best selection of dresses-my designer was in no other store. Lots of everything. Got my mom's and she's so happy too. The best of best. Can't say enough good stuff. Do yourself a favor and go here. Good prices too. Can't wait for my wedding day. I am so happy I went to the Channel Club wedding show and foung this store. Thank you, Thank you, Thank you.
A happy, happy bride Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
0.5/5.0
Avoid this place at all cost!
True Love Bridal is located in a building that is very much too small for the amount of merchandise crammed into the space. I was overwhelmed by clutter when I entered, so much so that I returned my coat and purse to the car because I couldn't fit through the isles. I allowed the other ladies in the bridal party to peruse the racks because I was feeling claustrophobic. When we finally had dresses to try on we went to the fitting room, which was also disorganized and had other dresses lying around from previous occupants. One of the dresses we tried had a zipper that was completely destroyed. In the end we found a dress we liked and decided to order them through True Love Bridal, so as to have the dresses coming from a single location instead of the internet. A woman standing behind the counter leaned over a shoe box balancing on a trashcan to measure us; needless to say I felt this was unprofessional. I paid my deposit in cash and received a hand-written receipt and change from the woman's purse--not a register; I don't think they have any type of computer system to track your order whatsoever. We were promised that the dresses would come in by February for the wedding in May, but they weren't delivered in February, or March. In fact, the dresses were not delivered until the third week of April. In the meantime, when we were trying to track the dresses, the staff was unhelpful and often rude. The staff tried to pass us off with "we'll call back with more information," which they never did, or else they would make an excuse that it was the manufacturer's or delivery service's fault. When we finally picked up the dresses, they were all their in the correct sizes, but we did not receive so much as an apology for the inconvenience, let alone a discount or other compensation. Not to mention that the dresses were all at least 2-3 sizes too big, probably from the way in which they were measured.
Avoid this place at all cost!
True Love Bridal is located in a building that is very much too small for the amount of Read more...
Avoid this place at all cost!
True Love Bridal is located in a building that is very much too small for the amount of merchandise crammed into the space. I was overwhelmed by clutter when I entered, so much so that I returned my coat and purse to the car because I couldn't fit through the isles. I allowed the other ladies in the bridal party to peruse the racks because I was feeling claustrophobic. When we finally had dresses to try on we went to the fitting room, which was also disorganized and had other dresses lying around from previous occupants. One of the dresses we tried had a zipper that was completely destroyed. In the end we found a dress we liked and decided to order them through True Love Bridal, so as to have the dresses coming from a single location instead of the internet. A woman standing behind the counter leaned over a shoe box balancing on a trashcan to measure us; needless to say I felt this was unprofessional. I paid my deposit in cash and received a hand-written receipt and change from the woman's purse--not a register; I don't think they have any type of computer system to track your order whatsoever. We were promised that the dresses would come in by February for the wedding in May, but they weren't delivered in February, or March. In fact, the dresses were not delivered until the third week of April. In the meantime, when we were trying to track the dresses, the staff was unhelpful and often rude. The staff tried to pass us off with "we'll call back with more information," which they never did, or else they would make an excuse that it was the manufacturer's or delivery service's fault. When we finally picked up the dresses, they were all their in the correct sizes, but we did not receive so much as an apology for the inconvenience, let alone a discount or other compensation. Not to mention that the dresses were all at least 2-3 sizes too big, probably from the way in which they were measured. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
5.0/5.0
My wedding was just 2 days ago, maybe I'm crazy, but I had to write and tell how unbelievable Gail was ON my wedding day. I ordered the wrong size shoe, and realized the day before. She overnighted the right size for me AND DELIVERED THEM TO MY HOUSE HERSELF, the morning of the wedding. I can't believe how wonderful she was. I had comfortable shoes the day of my wedding. My dress was perfect thanks to True Love. If you looking for great service, great dresses, (and the seamstress was great too) go to this store - the new shop is bigger and beautiful.
A grateful bride
My wedding was just 2 days ago, maybe I'm crazy, but I had to write and tell how unbelievable Gail was ON my wedding day. Read more...
My wedding was just 2 days ago, maybe I'm crazy, but I had to write and tell how unbelievable Gail was ON my wedding day. I ordered the wrong size shoe, and realized the day before. She overnighted the right size for me AND DELIVERED THEM TO MY HOUSE HERSELF, the morning of the wedding. I can't believe how wonderful she was. I had comfortable shoes the day of my wedding. My dress was perfect thanks to True Love. If you looking for great service, great dresses, (and the seamstress was great too) go to this store - the new shop is bigger and beautiful.
A grateful bride Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Shannon
Wedding:
5/16/2013
5.0/5.0
My wedding was May 16 in Punta Cana. I had been planning my wedding right before Sandy hit and destroyed everything I owned including my home. True Love Bridal gave me a beautiful wedding gown free of charge because of my situation. I had the most perfect wedding and everyone loved my dress. I can't thank them enough for giving me that great news during a very difficult time. Thanks again for everything you have done for so many woman.
My wedding was May 16 in Punta Cana. I had been planning my wedding right before Sandy hit and destroyed everything I Read more...
My wedding was May 16 in Punta Cana. I had been planning my wedding right before Sandy hit and destroyed everything I owned including my home. True Love Bridal gave me a beautiful wedding gown free of charge because of my situation. I had the most perfect wedding and everyone loved my dress. I can't thank them enough for giving me that great news during a very difficult time. Thanks again for everything you have done for so many woman. Read less
Services Used: Dress & Attire
Wwnetwork-128
Shaina
Wedding:
5/1/2013
0.4/5.0
Avoid this place at all cost! True Love Bridal is located in a building that is much too small for the amount of merchandise crammed inside. I was overwhelmed by clutter when I entered, so I returned my coat and purse to the car because I couldn't fit through the aisles. I allowed the other ladies in the bridal party to peruse the racks-- I was feeling claustrophobic. When we had dresses to try on we went to the fitting room, which was also disorganized and had other dresses lying around from previous occupants. One of the dresses we tried had a zipper that was completely destroyed. In the end we found a dress we liked and decided to order through True Love Bridal, so as to have the dresses coming from a single location instead of the internet. A woman standing behind the counter leaned over a shoe box balancing on a trashcan to measure us; needless to say I felt this was unprofessional. I paid my deposit in cash and received a hand-written receipt and change from the woman's purse--not a register; I don't think they have any type of computer system to track your order whatsoever. We were promised that the dresses would come in by February for the wedding in May, but they weren't delivered in February, or March. In fact, the dresses were not delivered until the third week of April. In the meantime, when we were trying to track the dresses, the staff was unhelpful and often rude. The staff tried to pass us off with "we'll call back with more information," which they never did, or else they would make an excuse that it was the manufacturer's or delivery service's fault. When we finally picked up the dresses, they were all their in the correct sizes, but we did not receive so much as an apology for the inconvenience, let alone a discount or other compensation. Not to mention that the dresses were all at least 2-3 sizes too big, probably from the way in which they were measured, but it's also likely that they measure too big in order to charge more for tailoring.
Avoid this place at all cost! True Love Bridal is located in a building that is much too small for the amount of Read more...
Avoid this place at all cost! True Love Bridal is located in a building that is much too small for the amount of merchandise crammed inside. I was overwhelmed by clutter when I entered, so I returned my coat and purse to the car because I couldn't fit through the aisles. I allowed the other ladies in the bridal party to peruse the racks-- I was feeling claustrophobic. When we had dresses to try on we went to the fitting room, which was also disorganized and had other dresses lying around from previous occupants. One of the dresses we tried had a zipper that was completely destroyed. In the end we found a dress we liked and decided to order through True Love Bridal, so as to have the dresses coming from a single location instead of the internet. A woman standing behind the counter leaned over a shoe box balancing on a trashcan to measure us; needless to say I felt this was unprofessional. I paid my deposit in cash and received a hand-written receipt and change from the woman's purse--not a register; I don't think they have any type of computer system to track your order whatsoever. We were promised that the dresses would come in by February for the wedding in May, but they weren't delivered in February, or March. In fact, the dresses were not delivered until the third week of April. In the meantime, when we were trying to track the dresses, the staff was unhelpful and often rude. The staff tried to pass us off with "we'll call back with more information," which they never did, or else they would make an excuse that it was the manufacturer's or delivery service's fault. When we finally picked up the dresses, they were all their in the correct sizes, but we did not receive so much as an apology for the inconvenience, let alone a discount or other compensation. Not to mention that the dresses were all at least 2-3 sizes too big, probably from the way in which they were measured, but it's also likely that they measure too big in order to charge more for tailoring. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Pamela
Wedding:
4/28/2013
5.0/5.0
I met many of the sales people at various bridal shows. They were all so nice that I wanted to see what their shop was like. I was not disappointed. The women they have to do the alterations is very good too. I wanted my dress altered to a high low and she said no problem. She pinned it up first to make sure I would like it.
I got my dress when they were having a $49 sale. I was very lucky to find something. I loved it!!
I met many of the sales people at various bridal shows. They were all so nice that I wanted to see what their shop was Read more...
I met many of the sales people at various bridal shows. They were all so nice that I wanted to see what their shop was like. I was not disappointed. The women they have to do the alterations is very good too. I wanted my dress altered to a high low and she said no problem. She pinned it up first to make sure I would like it.
I got my dress when they were having a $49 sale. I was very lucky to find something. I loved it!! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
angela
Wedding:
4/27/2013
5.0/5.0
I just got married in April and I went to True Love Bridal for my wedding dress. I tried on and chose my wedding dress in the old store and even though it was very small I had a ton of dresses to choose from. I have a big chest and hate wearing strapless bras so I wanted a v-neck with straps. Unfortunately, a lot of dresses I’ve dress I’ve liked everywhere on the dress else were strapless. The consultant at my appointment picked out a ton of dresses for me and had me try a few strapless gowns that I liked the bottom on. I fell in love with one strapless Casablanca dress but I really wanted a v-neck. They actually worked with Casablanca and re-designed the top of the dress to make it a v-neck so that I could wear a regular bra with it! After they did alterations I picked my dress up at the new store and it was really nice and way bigger. It was nice to be able to try my dress on for my dad (who hadn’t seen it) in the nice, new place. I tried it on and it looked AMAZING. They were really nice and honest with me and helped me find a dress that I looked and felt amazing in. I felt so beautiful and I was really comfortable all day at my wedding. I’m really happy that I went to True Love Bridal for my wedding dress. I would definitely recommend going here for your wedding!
I just got married in April and I went to True Love Bridal for my wedding dress. I tried on and chose my wedding dress in Read more...
I just got married in April and I went to True Love Bridal for my wedding dress. I tried on and chose my wedding dress in the old store and even though it was very small I had a ton of dresses to choose from. I have a big chest and hate wearing strapless bras so I wanted a v-neck with straps. Unfortunately, a lot of dresses I’ve dress I’ve liked everywhere on the dress else were strapless. The consultant at my appointment picked out a ton of dresses for me and had me try a few strapless gowns that I liked the bottom on. I fell in love with one strapless Casablanca dress but I really wanted a v-neck. They actually worked with Casablanca and re-designed the top of the dress to make it a v-neck so that I could wear a regular bra with it! After they did alterations I picked my dress up at the new store and it was really nice and way bigger. It was nice to be able to try my dress on for my dad (who hadn’t seen it) in the nice, new place. I tried it on and it looked AMAZING. They were really nice and honest with me and helped me find a dress that I looked and felt amazing in. I felt so beautiful and I was really comfortable all day at my wedding. I’m really happy that I went to True Love Bridal for my wedding dress. I would definitely recommend going here for your wedding! Read less
Services Used: Dress & Attire
Wwnetwork-128
Anonymous
Wedding:
1+ year ago
2.8/5.0
I went for my Bridal appointment and found the perfect dress. The owner sits at her front desk with piles and piles of papers mixed all over. I thought i was in someones house of that hoarding tv show. Very Unprofessional. Regardless, I ordered my dress June 2012 for my April 2013 wedding. I was told by the owner the dress will arrive in the beginning of December (6 months.) December came and went and I heard nothing from them. I began calling them in January to question the whereabouts of my dress and they said its in the US undergoing quality control. Fine. Now we are going towards the end of February and I still haven't received my dress. My wedding is now 7 weeks away. I was told I need aprox 8 weeks for alterations and i'm panicking. Finally that week the Dress arrived. At this point i ordered my shoes with them. The owner said "Oh shoes are easy, they will be here in a week!" 3 weeks later Im now questioning the whereabouts of the shoes since now i really need them for alterations not to mention I would really like to break them in before my wedding. (True love loaned me a pair of heels with the same height heel in the mean time.) I got a call that the shoes came in. They ordered the WRONG shoes! They didn't have my shoes till 3 days before my wedding. After this nightmare of going back and forth with them I asked my mother to go pick them up for me. She finds out now they are the WRONG SIZE. 3 DAYS BEFORE MY WEDDING. The owner promised she would over night the correct shoes. She ended up delivering the correct shoes in the correct size to my parents house on the morning of my wedding. Which, granted, was very nice of her, however, if her business was run the correct way nothing like this would have ever happened!! Thank God I dont plan on getting married again but, if i was I Definitely WOULD NOT go to True Love Bridal in Matawan, NJ
I went for my Bridal appointment and found the perfect dress. The owner sits at her front desk with piles and piles of Read more...
I went for my Bridal appointment and found the perfect dress. The owner sits at her front desk with piles and piles of papers mixed all over. I thought i was in someones house of that hoarding tv show. Very Unprofessional. Regardless, I ordered my dress June 2012 for my April 2013 wedding. I was told by the owner the dress will arrive in the beginning of December (6 months.) December came and went and I heard nothing from them. I began calling them in January to question the whereabouts of my dress and they said its in the US undergoing quality control. Fine. Now we are going towards the end of February and I still haven't received my dress. My wedding is now 7 weeks away. I was told I need aprox 8 weeks for alterations and i'm panicking. Finally that week the Dress arrived. At this point i ordered my shoes with them. The owner said "Oh shoes are easy, they will be here in a week!" 3 weeks later Im now questioning the whereabouts of the shoes since now i really need them for alterations not to mention I would really like to break them in before my wedding. (True love loaned me a pair of heels with the same height heel in the mean time.) I got a call that the shoes came in. They ordered the WRONG shoes! They didn't have my shoes till 3 days before my wedding. After this nightmare of going back and forth with them I asked my mother to go pick them up for me. She finds out now they are the WRONG SIZE. 3 DAYS BEFORE MY WEDDING. The owner promised she would over night the correct shoes. She ended up delivering the correct shoes in the correct size to my parents house on the morning of my wedding. Which, granted, was very nice of her, however, if her business was run the correct way nothing like this would have ever happened!! Thank God I dont plan on getting married again but, if i was I Definitely WOULD NOT go to True Love Bridal in Matawan, NJ Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
5.0/5.0
I was a second time brideand had a very short engagement. I looked everywhere, and found out I didn't have enough time to order a new dress. I went to true Love bridal right after they moved into their new store. I found such a great selection of sample gowns and they were really in good shape. I was treated so nicely, and found the perfect dress at a really good price. They even gave me a break on the dry cleaning. I couln't have asked for more, and I wasn't even spending alot of money. Can't understand these other people. Everyone at this store was great. Can't wait until I get my pictures back, so I can go back to the store and show them how wonderful I looked with their wonderful help.
I was a second time brideand had a very short engagement. I looked everywhere, and found out I didn't have enough time to Read more...
I was a second time brideand had a very short engagement. I looked everywhere, and found out I didn't have enough time to order a new dress. I went to true Love bridal right after they moved into their new store. I found such a great selection of sample gowns and they were really in good shape. I was treated so nicely, and found the perfect dress at a really good price. They even gave me a break on the dry cleaning. I couln't have asked for more, and I wasn't even spending alot of money. Can't understand these other people. Everyone at this store was great. Can't wait until I get my pictures back, so I can go back to the store and show them how wonderful I looked with their wonderful help. Read less
Services Used: Dress & Attire, Invitations
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
2.5/5.0
Everyone constantly seems confused at this business. I got my dress which was beautiful, but the employees are never in sync with each other. I went in over a dozen times and was argued with by the owner after she didn't order my bridesmaid dresses. They never remembered who I was, which is pretty insulting considering not all brides have 10 bridesmaids and 2 flowers girls. The owner was constantly rude on the phone with me and even went as far as telling me I needed to get my priorities straight after I couldn't make my first appointment for my fitting due to a business trip! I do not recommend this vendor at all
Everyone constantly seems confused at this business. I got my dress which was beautiful, but the employees are never in Read more...
Everyone constantly seems confused at this business. I got my dress which was beautiful, but the employees are never in sync with each other. I went in over a dozen times and was argued with by the owner after she didn't order my bridesmaid dresses. They never remembered who I was, which is pretty insulting considering not all brides have 10 bridesmaids and 2 flowers girls. The owner was constantly rude on the phone with me and even went as far as telling me I needed to get my priorities straight after I couldn't make my first appointment for my fitting due to a business trip! I do not recommend this vendor at all Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
5.0/5.0
Finding my wedding gown was the most pleasurable experience. II wanted a warm environment, with knowledgable staff where I could bring my family and bridal party, but also have the chance to look at the styles on my own. True Love Bridal provided me with all of those things. I went for a trunk show for a designer I loved. I ended up trying of 6 dresses and chose the first one I put on. Gail and her staff were caring and were just as thrilled and involved as my mom and family. I not only bought my wedding gown but 9 bridesmaids dresses, 2 flower girl dresses and shoes from True Love Bridal. Not to mention the seamstress she recommends and works with was phenomenal! Highly recommend!
Finding my wedding gown was the most pleasurable experience. II wanted a warm environment, with knowledgable staff where I Read more...
Finding my wedding gown was the most pleasurable experience. II wanted a warm environment, with knowledgable staff where I could bring my family and bridal party, but also have the chance to look at the styles on my own. True Love Bridal provided me with all of those things. I went for a trunk show for a designer I loved. I ended up trying of 6 dresses and chose the first one I put on. Gail and her staff were caring and were just as thrilled and involved as my mom and family. I not only bought my wedding gown but 9 bridesmaids dresses, 2 flower girl dresses and shoes from True Love Bridal. Not to mention the seamstress she recommends and works with was phenomenal! Highly recommend! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Danielle
Wedding:
2/18/2013
0.5/5.0
I have never dealt with a more unprofessional business. Gail, the owner is a liar and threatened me with legal action after I opened a complaint with the better business bureau because we were promised our dresses in february and just picked them up on April 20 after many phone calls and false promises that they would be delivered. Gail blamed everyone she could for the delay, yet would not take the slightest responsibility. She has zero business ethics as the owner of a company. The people who work for her are completely incompetant also and we were told that "our dresses were receipt for payment" and she could not provide a receipt. After fighting for it, we finally received a hand written receipt. Not one of my bridesmaids dresses fit correctly after Gail meaured them and three of the girls were given change directly from the saleswoman's purse! I don't know how they get any recognition as a reputable place. The store is awfully crowded and disgustingly disorganized. I would recommend you stay as far away from this place as possible! They are nothing but problems.
I have never dealt with a more unprofessional business. Gail, the owner is a liar and threatened me with legal action Read more...
I have never dealt with a more unprofessional business. Gail, the owner is a liar and threatened me with legal action after I opened a complaint with the better business bureau because we were promised our dresses in february and just picked them up on April 20 after many phone calls and false promises that they would be delivered. Gail blamed everyone she could for the delay, yet would not take the slightest responsibility. She has zero business ethics as the owner of a company. The people who work for her are completely incompetant also and we were told that "our dresses were receipt for payment" and she could not provide a receipt. After fighting for it, we finally received a hand written receipt. Not one of my bridesmaids dresses fit correctly after Gail meaured them and three of the girls were given change directly from the saleswoman's purse! I don't know how they get any recognition as a reputable place. The store is awfully crowded and disgustingly disorganized. I would recommend you stay as far away from this place as possible! They are nothing but problems. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Jenna
Wedding:
12/15/2012
5.0/5.0
This was the first shop were the staff actually listened to what I wanted! All I can say is I had a wonderful experience. I ordered a Maggie Sattero gown for my winter wedding! It is so beautiful! I still have to decide on bridesmaids becuase there are soooo many choices...
This was the first shop were the staff actually listened to what I wanted! All I can say is I had a wonderful experience. Read more...
This was the first shop were the staff actually listened to what I wanted! All I can say is I had a wonderful experience. I ordered a Maggie Sattero gown for my winter wedding! It is so beautiful! I still have to decide on bridesmaids becuase there are soooo many choices... Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Christine
Wedding:
11/17/2012
3.8/5.0
We ended up buying at true love because they were the only bridal salon in NJ that had a sample of a dress I saw online and wanted to try on. The plan was to try on the dress there and then order from a store that others have used however after trying on the sample there the price was $500 less than what other salons would order it for. As a result we took a chance and went with True Love. We found the owner very nice but some of the staff was not as friendly. It was definitely a “no frills experience”…if you are looking for the atmosphere and customer service you see on some of those TV shows this is not the place for you. However, I got my dress on time and got a beautiful veil to compliment it all at a very reasonable price. Again it was not the experience I envisioned having but all and all I got the dress I wanted at a great price.
We ended up buying at true love because they were the only bridal salon in NJ that had a sample of a dress I saw online Read more...
We ended up buying at true love because they were the only bridal salon in NJ that had a sample of a dress I saw online and wanted to try on. The plan was to try on the dress there and then order from a store that others have used however after trying on the sample there the price was $500 less than what other salons would order it for. As a result we took a chance and went with True Love. We found the owner very nice but some of the staff was not as friendly. It was definitely a “no frills experience”…if you are looking for the atmosphere and customer service you see on some of those TV shows this is not the place for you. However, I got my dress on time and got a beautiful veil to compliment it all at a very reasonable price. Again it was not the experience I envisioned having but all and all I got the dress I wanted at a great price. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
5.0/5.0
We had so much fun using this store for our Bridesmaid dresses! The staff were so accommodating and made sure to provide great advice to help ensure we ordered the correct sizes. It was really hard to get all 6 bridesmaids together for a fitting, but the store's owner was available to us almost every time we called and was very organized so each bridesmaid could call in and order the correct gown! Also, this store carried a VARIETY of dresses and SIZES which most boutiques don't. It was a HUGE stress reliever!!! Visit True Love Bridal!
We had so much fun using this store for our Bridesmaid dresses! The staff were so accommodating and made sure to provide Read more...
We had so much fun using this store for our Bridesmaid dresses! The staff were so accommodating and made sure to provide great advice to help ensure we ordered the correct sizes. It was really hard to get all 6 bridesmaids together for a fitting, but the store's owner was available to us almost every time we called and was very organized so each bridesmaid could call in and order the correct gown! Also, this store carried a VARIETY of dresses and SIZES which most boutiques don't. It was a HUGE stress reliever!!! Visit True Love Bridal! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
0.0/5.0
I ordered my wedding dress more than 9 months before my wedding to avoid any problems. I began to call asking when it would be in. The owner kept telling me a couple more weeks. I stopped in the store in the meantime and saw a dress similar to mine that was ordered and the owner said it was someone else’s dress. When I finally got a call that my dress was in (about two months before my wedding). When I was trying on the dress, my mom said this dress has been such a headache. The owner said “That’s nothing. That dress you saw a couple of weeks ago, was your dress, but they sent it in Ivory instead of white.” When I tried on my dress there was no train on the dress. So when I asked how she was going to fix this problem within 6 weeks before my wedding, she came up with all different problems and then said "Well do you want the train because you could always were the dress with no train?" I said yes I want the train. So she than decided to order a new bottom to the dress and promised it would be in with in two and half weeks. After two and half weeks I never received a call so when I called I was told it would be another week since it was coming from China. She said well we will ship it by air instead of by boat, so it gets here faster...Really??... The train finally came in two and half weeks before my wedding and when I went to pick it up, she asked for us to pay the balance on the dress (which was more than what we owed). She than got our credit card number and ran our credit card multiple times trying to get what she thinks we owed. We paid what we thought we owed and left. The next day she had one of her employees call me and tell me that I stole the dress and that if I didn’t pay the rest of the amount she would be contacting the police. So we went with our receipts and showed her what we paid and how we didn’t owe what she thought.
I ordered my wedding dress more than 9 months before my wedding to avoid any problems. I began to call asking when it Read more...
I ordered my wedding dress more than 9 months before my wedding to avoid any problems. I began to call asking when it would be in. The owner kept telling me a couple more weeks. I stopped in the store in the meantime and saw a dress similar to mine that was ordered and the owner said it was someone else’s dress. When I finally got a call that my dress was in (about two months before my wedding). When I was trying on the dress, my mom said this dress has been such a headache. The owner said “That’s nothing. That dress you saw a couple of weeks ago, was your dress, but they sent it in Ivory instead of white.” When I tried on my dress there was no train on the dress. So when I asked how she was going to fix this problem within 6 weeks before my wedding, she came up with all different problems and then said "Well do you want the train because you could always were the dress with no train?" I said yes I want the train. So she than decided to order a new bottom to the dress and promised it would be in with in two and half weeks. After two and half weeks I never received a call so when I called I was told it would be another week since it was coming from China. She said well we will ship it by air instead of by boat, so it gets here faster...Really??... The train finally came in two and half weeks before my wedding and when I went to pick it up, she asked for us to pay the balance on the dress (which was more than what we owed). She than got our credit card number and ran our credit card multiple times trying to get what she thinks we owed. We paid what we thought we owed and left. The next day she had one of her employees call me and tell me that I stole the dress and that if I didn’t pay the rest of the amount she would be contacting the police. So we went with our receipts and showed her what we paid and how we didn’t owe what she thought. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Nicole
Wedding:
10/27/2012
5.0/5.0
A perfect fit! Gail and the staff at True Love Bridal made picking out a dress a very special occasion. The one I chose arrived the day before my appointment. It was meant to be! Gail was extremely knowledgable with everything. Alterations were done exquisitely. I was very comfortable all day in my dress and and everyone admired the beauty of it. Thank you True Love Bridal!!
A perfect fit! Gail and the staff at True Love Bridal made picking out a dress a very special occasion. The one I chose Read more...
A perfect fit! Gail and the staff at True Love Bridal made picking out a dress a very special occasion. The one I chose arrived the day before my appointment. It was meant to be! Gail was extremely knowledgable with everything. Alterations were done exquisitely. I was very comfortable all day in my dress and and everyone admired the beauty of it. Thank you True Love Bridal!! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
marthak672
Wedding:
10/20/2012
5.0/5.0
I read some bad reviews about this place and I could not disagree more. Gail was very helpful and professional, my mother was not able to come dress shopping with me, so I chose my sister and best friend. Gail gave me motherly advice and she even found some dresses for me that I might like. The prices are reasonable in comparision to other bridal shops and there is a large variety to choose from. I would definitely recommend this dress shop to friend.
I read some bad reviews about this place and I could not disagree more. Gail was very helpful and professional, my mother Read more...
I read some bad reviews about this place and I could not disagree more. Gail was very helpful and professional, my mother was not able to come dress shopping with me, so I chose my sister and best friend. Gail gave me motherly advice and she even found some dresses for me that I might like. The prices are reasonable in comparision to other bridal shops and there is a large variety to choose from. I would definitely recommend this dress shop to friend. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Stephanie
Wedding:
10/14/2012
5.0/5.0
The ladies from True Love's Bridal were very friendly and super supportive while I tried on dresses. Gail was fair in arranging a total package price for veil, gown and shoes. I would definitely recommend this boutique for any bride.
The ladies from True Love's Bridal were very friendly and super supportive while I tried on dresses. Gail was fair in Read more...
The ladies from True Love's Bridal were very friendly and super supportive while I tried on dresses. Gail was fair in arranging a total package price for veil, gown and shoes. I would definitely recommend this boutique for any bride. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Cadence
Wedding:
10/11/2012
5.0/5.0
I must have been to this shop several times going through the racks trying to find my dress. I searched for a year and saw what I thought was a possibility on the Casablanca website. Unfortunately, it was that season and True Love didn't have it, I tried it on somewhere else and LOVED it. There was no doubt in my mind I was headed back to True Love to purchase. Gayle made the experience so easy for me and was a great point of contact. She made an awesome deal with us and of course, I looked amazing =)
I must have been to this shop several times going through the racks trying to find my dress. I searched for a year and saw Read more...
I must have been to this shop several times going through the racks trying to find my dress. I searched for a year and saw what I thought was a possibility on the Casablanca website. Unfortunately, it was that season and True Love didn't have it, I tried it on somewhere else and LOVED it. There was no doubt in my mind I was headed back to True Love to purchase. Gayle made the experience so easy for me and was a great point of contact. She made an awesome deal with us and of course, I looked amazing =) Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
PJ
Wedding:
10/11/2012
5.0/5.0
We learned about True Love Bridal when my first daughter got married. We loved the shop, the personal attention and the value. This time around, we looked for a dress for about a year and a half. When we found it at another bridal salon, we ran right to True Love to see if they could get it for us. Of course they could!! We loved that they got so excited about the dress that they sent away for a sample to keep in their store.

The owner, Gayle, is a treasure. She is a calm voice in a sea of nerves. Making such a huge decision is very stressful and Gayle is a marvel at helping brides, bridesmaids, mothers of the bride, etc to feel comfortable knowing she's there to give an honest opinion and not just to sell you something. She and her staff let customers look and try on dresses without pressure. They are there to assist but will also quickly step back if you want to do things on your own.

Gayle will work with you on price for all your bridal needs. I have talked to other mothers of brides and found that they too have discovered the secret of True Love Bridal. This time we bought the bridal gown and my dress. I got so many compliments on both! Fittings were a breeze and they accommodated my daughter's work schedule. I can't find enough positive adjectives to say how wonderful it was working with Gayle and her staff. When my last daughter gets married, we're making True Love our first stop! Should we find a dress elsewhere, we are definitely going back to Gayle to help us get the dress of our dreams!

Thanks Gayle!!!!!!
We learned about True Love Bridal when my first daughter got married. We loved the shop, the personal attention and the Read more...
We learned about True Love Bridal when my first daughter got married. We loved the shop, the personal attention and the value. This time around, we looked for a dress for about a year and a half. When we found it at another bridal salon, we ran right to True Love to see if they could get it for us. Of course they could!! We loved that they got so excited about the dress that they sent away for a sample to keep in their store.

The owner, Gayle, is a treasure. She is a calm voice in a sea of nerves. Making such a huge decision is very stressful and Gayle is a marvel at helping brides, bridesmaids, mothers of the bride, etc to feel comfortable knowing she's there to give an honest opinion and not just to sell you something. She and her staff let customers look and try on dresses without pressure. They are there to assist but will also quickly step back if you want to do things on your own.

Gayle will work with you on price for all your bridal needs. I have talked to other mothers of brides and found that they too have discovered the secret of True Love Bridal. This time we bought the bridal gown and my dress. I got so many compliments on both! Fittings were a breeze and they accommodated my daughter's work schedule. I can't find enough positive adjectives to say how wonderful it was working with Gayle and her staff. When my last daughter gets married, we're making True Love our first stop! Should we find a dress elsewhere, we are definitely going back to Gayle to help us get the dress of our dreams!

Thanks Gayle!!!!!! Read less
Services Used: Dress & Attire
130x130_sq_1295748359360-engagement01
Sari
Wedding:
10/7/2012
4.4/5.0
I went to True Love on a request from a friend. By the time I went to this store, I knew what dress I was looking which made the process easier. They had a wide variety of styles and many dresses to choose from. The size of the store is small so the dresses are crammed in and it can be hard to search the styles so you definitely need someone to help guide you. The salesgirl was very helpful in narrowing down my choices and we all knew when I found the one. The owner was not as friendly as the saleswomen. She gave me a hard time since I did not buy my bridesmaid dresses there and that I lost the free pair of shoes coupon that was given to me when I bought my dress. In the end I loved my dress but would have liked a better shopping experience.
I went to True Love on a request from a friend. By the time I went to this store, I knew what dress I was looking which Read more...
I went to True Love on a request from a friend. By the time I went to this store, I knew what dress I was looking which made the process easier. They had a wide variety of styles and many dresses to choose from. The size of the store is small so the dresses are crammed in and it can be hard to search the styles so you definitely need someone to help guide you. The salesgirl was very helpful in narrowing down my choices and we all knew when I found the one. The owner was not as friendly as the saleswomen. She gave me a hard time since I did not buy my bridesmaid dresses there and that I lost the free pair of shoes coupon that was given to me when I bought my dress. In the end I loved my dress but would have liked a better shopping experience. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Heather
Wedding:
9/15/2012
5.0/5.0
The ladies at this shop were so wonderful. I made a mistake with the invitation date, and everyone there was so helpful and were able to correct the problem. I really appreciated all of their attention and help.
The ladies at this shop were so wonderful. I made a mistake with the invitation date, and everyone there was so helpful Read more...
The ladies at this shop were so wonderful. I made a mistake with the invitation date, and everyone there was so helpful and were able to correct the problem. I really appreciated all of their attention and help. Read less
Services Used: Invitations
Default-vendor-profile-pic
Pam
Wedding:
8/25/2012
4.7/5.0
I saw my wedding dress at a Briidal show and loved it. Went to the shop to see it. The dress is a Diane Kiang. Short, strapless, fitted, with ruffles. I loved this dress. The shop is very small but there are so many dresses to choose from! I knew exactly what I was looking for, so it was easy, but if you are not sure it can be overwhelming. Gail and her staff were always helpful. I found Gail to be very helpful, my bridal party did not. The alterrations went very smoothly. Overall I liked working with Gail. She was very helpful and direct.
I saw my wedding dress at a Briidal show and loved it. Went to the shop to see it. The dress is a Diane Kiang. Short, Read more...
I saw my wedding dress at a Briidal show and loved it. Went to the shop to see it. The dress is a Diane Kiang. Short, strapless, fitted, with ruffles. I loved this dress. The shop is very small but there are so many dresses to choose from! I knew exactly what I was looking for, so it was easy, but if you are not sure it can be overwhelming. Gail and her staff were always helpful. I found Gail to be very helpful, my bridal party did not. The alterrations went very smoothly. Overall I liked working with Gail. She was very helpful and direct. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Jessica
Wedding:
7/28/2012
5.0/5.0
I had a great experience with True Love Bridal and their staff. I visited in October 2011 looking for a gown. I had a few that I tried on and liked, but nothing that I loved. No one pressured me to buy a dress, and I was open about having other appointments at other shops. I found my Maggie Sottero dress (Parisianna) at a different shop (it was a newer gown at the time, and True Love didn't have the sample for me to see/try on), but Gail was able to order it for me and offered a lower price than the shop where I found it.

I knew the dress would take 6-8 months to arrive because of its manufacturer. Originally I was told it would arrive in early May, but it came in the first week of June. It arrived with plenty of time to be fit and altered, and I don't blame the shop for the delay as they were not the ones making and shipping the dress. I also received free shoes from the shop as a promotion that was going on at the time I purchased my dress, so that was a nice savings. I had them dyed red by an associate of the store, and they came out beautifully.

I also ordered 5 bridesmaid dresses from the shop. They were ordered in November and all arrived by April. Everyone's dress fit great, although we had slight alterations done elsewhere (everyone went to their own seamstress).

I had alterations done at the store by Lydia. She did a wonderful job, even keeping her appointment with me when she was suffering from Shingles. My dress fit perfectly by the time it was done, and it looked beautiful the day of the wedding.

Overall, I was very pleased with my experience!
I had a great experience with True Love Bridal and their staff. I visited in October 2011 looking for a gown. I had a few Read more...
I had a great experience with True Love Bridal and their staff. I visited in October 2011 looking for a gown. I had a few that I tried on and liked, but nothing that I loved. No one pressured me to buy a dress, and I was open about having other appointments at other shops. I found my Maggie Sottero dress (Parisianna) at a different shop (it was a newer gown at the time, and True Love didn't have the sample for me to see/try on), but Gail was able to order it for me and offered a lower price than the shop where I found it.

I knew the dress would take 6-8 months to arrive because of its manufacturer. Originally I was told it would arrive in early May, but it came in the first week of June. It arrived with plenty of time to be fit and altered, and I don't blame the shop for the delay as they were not the ones making and shipping the dress. I also received free shoes from the shop as a promotion that was going on at the time I purchased my dress, so that was a nice savings. I had them dyed red by an associate of the store, and they came out beautifully.

I also ordered 5 bridesmaid dresses from the shop. They were ordered in November and all arrived by April. Everyone's dress fit great, although we had slight alterations done elsewhere (everyone went to their own seamstress).

I had alterations done at the store by Lydia. She did a wonderful job, even keeping her appointment with me when she was suffering from Shingles. My dress fit perfectly by the time it was done, and it looked beautiful the day of the wedding.

Overall, I was very pleased with my experience! Read less
Services Used: Dress & Attire
130x130_sq_1294283598204-fbavatar1037528751
Cheryl
Wedding:
7/23/2012
4.5/5.0
I went here for my dress in December and it arrived in June. I did start to panic it wouldn't be in on time so I started calling on a regular basis to see what the status was of the dress. I do wish they would have called me to keep me up to date more, but not really a big deal. It may not be the fanciest dress shop, but they have alot of dresses! Overall, I would recommend to a friend and would definitley return for special occasion dresses.
I went here for my dress in December and it arrived in June. I did start to panic it wouldn't be in on time so I started Read more...
I went here for my dress in December and it arrived in June. I did start to panic it wouldn't be in on time so I started calling on a regular basis to see what the status was of the dress. I do wish they would have called me to keep me up to date more, but not really a big deal. It may not be the fanciest dress shop, but they have alot of dresses! Overall, I would recommend to a friend and would definitley return for special occasion dresses. Read less
Services Used: Dress & Attire
130x130_sq_1303259156767-fbavatar81102200
Alyssa
Wedding:
7/14/2012
5.0/5.0
Gail and her staff were amazing. They were so patient with me. I ordered all of my bridesmaid dresses, Junior Bridesmaid, Flower Girl, shoes for whole bridal party , my veil, mother of the bride dress and our invitations from True Love Bridal. Everything was PERFECT!!! Gail was always there for me to answer all of my questions!!! It is great to do one stop shopping!!! Loved that I talked to one person to organize everything!!! My day was perfect!!

While shopping for the bridesmaid dresses I thought I wanted long and 2 of my girls picked a short dress...I ended up really liking it but she took me aside to remind me that it was my day and that the girls will wear whatever I want!!! She made sure my voice was heard!!!
Gail and her staff were amazing. They were so patient with me. I ordered all of my bridesmaid dresses, Junior Bridesmaid, Read more...
Gail and her staff were amazing. They were so patient with me. I ordered all of my bridesmaid dresses, Junior Bridesmaid, Flower Girl, shoes for whole bridal party , my veil, mother of the bride dress and our invitations from True Love Bridal. Everything was PERFECT!!! Gail was always there for me to answer all of my questions!!! It is great to do one stop shopping!!! Loved that I talked to one person to organize everything!!! My day was perfect!!

While shopping for the bridesmaid dresses I thought I wanted long and 2 of my girls picked a short dress...I ended up really liking it but she took me aside to remind me that it was my day and that the girls will wear whatever I want!!! She made sure my voice was heard!!! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
vikki
Wedding:
7/6/2012
4.6/5.0
I went to True Love Bridal after my first attempt at wedding dress shopping didn't go as well as I had hoped. I knew I wanted a Maggie Sottero dress and had a particular style in mind but was unable to find it anywhere in the area to try on. When I called True Love to see if they carried it, not only did they contact the designer to see if they could get it but she also suggested similar dresses that I might like as well. I ended up with a different Maggie but I couldn't have been happier. My dress came in when I was told it would. I was able to set up my alterations in the shop with Lydia (who was great to work with!). She was even able to order me the veil I wanted on extremely short notice. Overall I was very happy with my experience at True Love and wouldn't change a thing.
I went to True Love Bridal after my first attempt at wedding dress shopping didn't go as well as I had hoped. I knew I Read more...
I went to True Love Bridal after my first attempt at wedding dress shopping didn't go as well as I had hoped. I knew I wanted a Maggie Sottero dress and had a particular style in mind but was unable to find it anywhere in the area to try on. When I called True Love to see if they carried it, not only did they contact the designer to see if they could get it but she also suggested similar dresses that I might like as well. I ended up with a different Maggie but I couldn't have been happier. My dress came in when I was told it would. I was able to set up my alterations in the shop with Lydia (who was great to work with!). She was even able to order me the veil I wanted on extremely short notice. Overall I was very happy with my experience at True Love and wouldn't change a thing. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Nicole
Wedding:
6/30/2012
4.0/5.0
I was so torn whether or not to order my dress from True Love after the extremely mixed reviews I saw. A good friend of mine ordered her bridal dress, 5 bridesmaids and 2 mom dresses from there a year before my wedding and had a positive experience, so I trusted her over the reviews on the internet. Plus they are open all weekend, and it's easy to get an appointment.
After going to over 7 different stores, I found “the one” at true love. They have a large selection, and let you look through the racks. Michelle helped me, she actually pulled the dress I ended up picking, and was not at all pushy when I wasn’t ready to order yet. They even let me take pictures, which is forbidden at some places. Gail was very informative and answered all my questions, you can tell she knows this business. Once I finally decided to order my dress there, double checked everything on the order form for accuracy…except for the price. The dress was $100 more than when I originally tried it on about a month before. Gail said that since she already wrote up the order she couldn’t change it (I don’t understand this since it was written in pen and she just charged us for a deposit) but she did give us a $100 credit towards accessories, which I was happy with since I planned to get my veil there.
We looked for bridesmaid dresses there, and were basically given a room and told to try on whatever we wanted. Two of my bridesmaids couldn’t fit into the samples so we were hoping they would help give us an idea of how they would look by pinning the dresses, but we were on our own. After finding the dress at a different shop, we ended up ordering at true love since the price was lower. I think the dress was priced at $159 on the tag and she wrote it up for $168 or something, so I pointed it out that the price tag said $159 and she quickly changed it (still don’t understand why she couldn’t change my bridal gown price this easily!).
I got my dress and the bridesmaid dresses during the time frame Gail gave us. I came in a few times after ordering the dress to try it on, once to show my future mother and sister in law for the first time, along with looking at mother of the bride dresses. I had to keep asking if I could try my dress on. Gail and the sales woman didn’t seem to want me to try the dress on. They were saying they were busy and didn’t have a room. I kept asking and finally used the room once the moms were done. The sales woman helped me into the dress, but did not bother helping me out. I definitely noticed a difference in their attitudes after I purchased the dress.
Once my actual dress came in, I shopped for accessories. It was empty the afternoon I came, so Gail allowed us to stay as long as we liked, looking at different veils, jewelry and shoes. She was very helpful in calling companies to see which veils were in stock, and would get to me in my time frame. I also ordered shoes to be dyed. They were supposed to be in before my second fitting, which was about 2 weeks away. When I came in for that fitting, the shoes could not be found. Gail was out that morning, so I called back the next day to check the status. The shoes could not be found, so Gail had to reorder them. Luckily they came in before my final fitting, but I had to pick them up from Gail, bring them to the seamstress- Lydia’s shop down the street for my fitting (I had a good experience, but 2 of my bridesmaids had horrible experiences where one dress was stained after being dropped off, and both were incorrectly altered and had to be taken out and redone), then bring them back to True Love so they could be dyed. They were ready to be picked up a week or so later, and I got them when I picked up the dress.
The dress and shoes turned out perfect! I had a few bumps along the way, but overall I’d say my experience with true love was positive. As with any vendor in the bridal industry, you have to double check everything before you sign.
I was so torn whether or not to order my dress from True Love after the extremely mixed reviews I saw. A good friend of Read more...
I was so torn whether or not to order my dress from True Love after the extremely mixed reviews I saw. A good friend of mine ordered her bridal dress, 5 bridesmaids and 2 mom dresses from there a year before my wedding and had a positive experience, so I trusted her over the reviews on the internet. Plus they are open all weekend, and it's easy to get an appointment.
After going to over 7 different stores, I found “the one” at true love. They have a large selection, and let you look through the racks. Michelle helped me, she actually pulled the dress I ended up picking, and was not at all pushy when I wasn’t ready to order yet. They even let me take pictures, which is forbidden at some places. Gail was very informative and answered all my questions, you can tell she knows this business. Once I finally decided to order my dress there, double checked everything on the order form for accuracy…except for the price. The dress was $100 more than when I originally tried it on about a month before. Gail said that since she already wrote up the order she couldn’t change it (I don’t understand this since it was written in pen and she just charged us for a deposit) but she did give us a $100 credit towards accessories, which I was happy with since I planned to get my veil there.
We looked for bridesmaid dresses there, and were basically given a room and told to try on whatever we wanted. Two of my bridesmaids couldn’t fit into the samples so we were hoping they would help give us an idea of how they would look by pinning the dresses, but we were on our own. After finding the dress at a different shop, we ended up ordering at true love since the price was lower. I think the dress was priced at $159 on the tag and she wrote it up for $168 or something, so I pointed it out that the price tag said $159 and she quickly changed it (still don’t understand why she couldn’t change my bridal gown price this easily!).
I got my dress and the bridesmaid dresses during the time frame Gail gave us. I came in a few times after ordering the dress to try it on, once to show my future mother and sister in law for the first time, along with looking at mother of the bride dresses. I had to keep asking if I could try my dress on. Gail and the sales woman didn’t seem to want me to try the dress on. They were saying they were busy and didn’t have a room. I kept asking and finally used the room once the moms were done. The sales woman helped me into the dress, but did not bother helping me out. I definitely noticed a difference in their attitudes after I purchased the dress.
Once my actual dress came in, I shopped for accessories. It was empty the afternoon I came, so Gail allowed us to stay as long as we liked, looking at different veils, jewelry and shoes. She was very helpful in calling companies to see which veils were in stock, and would get to me in my time frame. I also ordered shoes to be dyed. They were supposed to be in before my second fitting, which was about 2 weeks away. When I came in for that fitting, the shoes could not be found. Gail was out that morning, so I called back the next day to check the status. The shoes could not be found, so Gail had to reorder them. Luckily they came in before my final fitting, but I had to pick them up from Gail, bring them to the seamstress- Lydia’s shop down the street for my fitting (I had a good experience, but 2 of my bridesmaids had horrible experiences where one dress was stained after being dropped off, and both were incorrectly altered and had to be taken out and redone), then bring them back to True Love so they could be dyed. They were ready to be picked up a week or so later, and I got them when I picked up the dress.
The dress and shoes turned out perfect! I had a few bumps along the way, but overall I’d say my experience with true love was positive. As with any vendor in the bridal industry, you have to double check everything before you sign. Read less
Services Used: Dress & Attire
Wwnetwork-128
F
Wedding:
5/12/2012
0.4/5.0
Went to several places looking for bridesmaids dresses and figured I would give True Love Bridal a chance. That was the BIGGEST MISTAKE EVER. We ordered 2 bridesmaids dresses and a maid of honor dress. The dresses were ordered were promised to us in February and did not come in until April. Getting married is stressful, but it is absolutely ridiculous when you need to worry about your dress and the fact that you have no dresses for the bridal party. When the dresses came in, the maid of honor dress was WAY too small. The girl asked the salesperson to order her a bigger size and she gave her an attitude that they do this for a living and she is wrong, a bigger dress would be huge on her. Needless to say, the dress they ordered her did not fit , it was way too small. The owner would not even try to fix it, her response was too bad, deal with it. That is unprofessional and unacceptable. She then measured her again and it turns out she’s a smaller size than originally. That means the dress should be too big, not too small. I am so happy I did not order my bridal gown there and do not recommend it. With any business, if there is an issue you should stand behind your product. They did not. Once you signed the paper that you wanted that dress no matter what happens it’s not their problem and they do not care. If you go there, it will add to your stress level and in my case it is going to be a long night for the poor girl whose dress is too small and needs to squeeze into it! Don’t waste your time looking there; I don’t know how people have good reviews on this crappy place. STAND BEHIND YOUR PRODUCT!
Went to several places looking for bridesmaids dresses and figured I would give True Love Bridal a chance. That was the Read more...
Went to several places looking for bridesmaids dresses and figured I would give True Love Bridal a chance. That was the BIGGEST MISTAKE EVER. We ordered 2 bridesmaids dresses and a maid of honor dress. The dresses were ordered were promised to us in February and did not come in until April. Getting married is stressful, but it is absolutely ridiculous when you need to worry about your dress and the fact that you have no dresses for the bridal party. When the dresses came in, the maid of honor dress was WAY too small. The girl asked the salesperson to order her a bigger size and she gave her an attitude that they do this for a living and she is wrong, a bigger dress would be huge on her. Needless to say, the dress they ordered her did not fit , it was way too small. The owner would not even try to fix it, her response was too bad, deal with it. That is unprofessional and unacceptable. She then measured her again and it turns out she’s a smaller size than originally. That means the dress should be too big, not too small. I am so happy I did not order my bridal gown there and do not recommend it. With any business, if there is an issue you should stand behind your product. They did not. Once you signed the paper that you wanted that dress no matter what happens it’s not their problem and they do not care. If you go there, it will add to your stress level and in my case it is going to be a long night for the poor girl whose dress is too small and needs to squeeze into it! Don’t waste your time looking there; I don’t know how people have good reviews on this crappy place. STAND BEHIND YOUR PRODUCT! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Kathleen
Wedding:
3/17/2012
5.0/5.0
Gail and True Love Bridal were great. From the first day I walked into the store to browse, I felt comfortable. Gail and her staff were friendly and made sure that I got the dress that looked the best on me. Everything was perfect except that most of the bridesmaid dresses were too big yet the seamstress was able to make the alterations very quickly. Thank you True Love Bridal!
Gail and True Love Bridal were great. From the first day I walked into the store to browse, I felt comfortable. Gail and Read more...
Gail and True Love Bridal were great. From the first day I walked into the store to browse, I felt comfortable. Gail and her staff were friendly and made sure that I got the dress that looked the best on me. Everything was perfect except that most of the bridesmaid dresses were too big yet the seamstress was able to make the alterations very quickly. Thank you True Love Bridal! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Christan
Wedding:
3/3/2012
5.0/5.0
I first saw True Love Bridal at a bridal show with my fiance. I went home and did some research on the different bridal shops in the area and came up with my list. I called around on a Thursday evening to see where I could get an appointment and True Love was able to squeeze me in. My mom and I showed up and started pulling different dresses. They definitely have a very large selection, but you do have to be patient and look through all of them. Gail was very helpful in identifying the dresses that would arrive in time for my wedding and which dresses wouldn't. They were very patient with me while I tried on dozens of dresses. I ended up leaving with nothing, but came back that weekend with my sisters. While there I found the perfect dress and my sisters also found bridesmaid dresses (although we did not order them there because it was too far away for my other bridesmaids).

My dress came 3 weeks before my wedding, but Gail made me feel super comfortable that we could get all of the fittings in. I came for 2 fittings and purchased my hairpiece, bridesmaid jewelry and accessories from True Love. Gail put all of the girls necklaces in cute little silk bags and they absolutely loved them. Although I was a little nervous when I had no dress 1 month away from my wedding (and my mother even more nervous) everything worked out perfectly and my experience at True Love was great.
I first saw True Love Bridal at a bridal show with my fiance. I went home and did some research on the different bridal Read more...
I first saw True Love Bridal at a bridal show with my fiance. I went home and did some research on the different bridal shops in the area and came up with my list. I called around on a Thursday evening to see where I could get an appointment and True Love was able to squeeze me in. My mom and I showed up and started pulling different dresses. They definitely have a very large selection, but you do have to be patient and look through all of them. Gail was very helpful in identifying the dresses that would arrive in time for my wedding and which dresses wouldn't. They were very patient with me while I tried on dozens of dresses. I ended up leaving with nothing, but came back that weekend with my sisters. While there I found the perfect dress and my sisters also found bridesmaid dresses (although we did not order them there because it was too far away for my other bridesmaids).

My dress came 3 weeks before my wedding, but Gail made me feel super comfortable that we could get all of the fittings in. I came for 2 fittings and purchased my hairpiece, bridesmaid jewelry and accessories from True Love. Gail put all of the girls necklaces in cute little silk bags and they absolutely loved them. Although I was a little nervous when I had no dress 1 month away from my wedding (and my mother even more nervous) everything worked out perfectly and my experience at True Love was great. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
stephanie
Wedding:
3/2/2012
5.0/5.0
True Love Bridal made me feel totally comfortable and calm while I looked for my wedding dress. They were patient and polite. they helped answer my questions and did anything they could to de-stress me as the bride.. i really loved working with them and Gail, the owner, is a sweetheart!!
True Love Bridal made me feel totally comfortable and calm while I looked for my wedding dress. They were patient and Read more...
True Love Bridal made me feel totally comfortable and calm while I looked for my wedding dress. They were patient and polite. they helped answer my questions and did anything they could to de-stress me as the bride.. i really loved working with them and Gail, the owner, is a sweetheart!! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Jackie
Wedding:
2/25/2012
4.7/5.0
Gail was so helpful with my wedding gown. She has a huge selection to order as well as her sample selection. My gown was beautiful and everyone loved it
Gail was so helpful with my wedding gown. She has a huge selection to order as well as her sample selection. My gown was Read more...
Gail was so helpful with my wedding gown. She has a huge selection to order as well as her sample selection. My gown was beautiful and everyone loved it Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
MJK13
Wedding:
12/11/2011
5.0/5.0
I went to True Love Bridal for my dress after one of my bridesmaids found them after searching for the bridesmaid dress I had wanted. We worked with Gail, who was so helpful and sweet. She gave us a great price for the dresses, since we ordered 7 of them. As far as my gown, I found a sample I absolutely fell in love with...the price was ridiculously good and the service was just as great.
I went to True Love Bridal for my dress after one of my bridesmaids found them after searching for the bridesmaid dress I Read more...
I went to True Love Bridal for my dress after one of my bridesmaids found them after searching for the bridesmaid dress I had wanted. We worked with Gail, who was so helpful and sweet. She gave us a great price for the dresses, since we ordered 7 of them. As far as my gown, I found a sample I absolutely fell in love with...the price was ridiculously good and the service was just as great. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Young at heart
Wedding:
10/30/2011
5.0/5.0
Don't hesitate using True Love Bridal in Matawan for your wedding. They are friendly profesional people who want to give you want you want with their very large selection of gowns for brides, female bridal party, and flower girls. They are not satisfied unless you are satisfied. There are many bridal shops and we looked at many of them but True Love Bridal is the best regardless of your budget. Don't look anywhere else. You won't find better.
Don't hesitate using True Love Bridal in Matawan for your wedding. They are friendly profesional people who want to give Read more...
Don't hesitate using True Love Bridal in Matawan for your wedding. They are friendly profesional people who want to give you want you want with their very large selection of gowns for brides, female bridal party, and flower girls. They are not satisfied unless you are satisfied. There are many bridal shops and we looked at many of them but True Love Bridal is the best regardless of your budget. Don't look anywhere else. You won't find better. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
2+ years ago
5.0/5.0
Gail is amazing! I described what i wanted and she immediately picked what I was looking for. It was funny because i tried on so many dresses and all were beautiful but the first dress she picked was the winner.
The prices were reasonable and you can not find a better deal when it comes to top designers in this business.
Gail is amazing! I described what i wanted and she immediately picked what I was looking for. It was funny because i tried Read more...
Gail is amazing! I described what i wanted and she immediately picked what I was looking for. It was funny because i tried on so many dresses and all were beautiful but the first dress she picked was the winner.
The prices were reasonable and you can not find a better deal when it comes to top designers in this business. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
jamcgrath21
Wedding:
10/7/2011
5.0/5.0
Gail at True Love Bridal found me the dress I didn't even know I wanted. It was PERFECT. She was such a delight to work with, and made it worth the trip to go all the way down there for my dress. It made me feel amazing, and she made me feel so special.
Gail at True Love Bridal found me the dress I didn't even know I wanted. It was PERFECT. She was such a delight to work Read more...
Gail at True Love Bridal found me the dress I didn't even know I wanted. It was PERFECT. She was such a delight to work with, and made it worth the trip to go all the way down there for my dress. It made me feel amazing, and she made me feel so special. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
vadaboo
Wedding:
9/3/2011
1.0/5.0
I would put money on it that all of the positive reviews on here were written by Gail herself. True Love was not easy to work with. I haven't had any wedding stress besides them. I could certainly go into a whole list of the horrible experiences with them but instead I will tell you all that if you have trouble with them ..just go to Hearts for You instead. All of the things that True Love screwed up, Hearts for You has fixed.
I would put money on it that all of the positive reviews on here were written by Gail herself. True Love was not easy to Read more...
I would put money on it that all of the positive reviews on here were written by Gail herself. True Love was not easy to work with. I haven't had any wedding stress besides them. I could certainly go into a whole list of the horrible experiences with them but instead I will tell you all that if you have trouble with them ..just go to Hearts for You instead. All of the things that True Love screwed up, Hearts for You has fixed. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Kristina
Wedding:
9/2/2011
5.0/5.0
I don't think that Gayle deserves some of the reviews that are on here. She may come off as harsh when you first meet her but that is because she is completely honest and straight forward. If you ask her for an opinion, she doesn't sugar coat it like people probably expect. I got everything from her and could not have been more pleased. The prices were the lowest around and she gives military discount! She knows what she is doing and she can make a bride that gives her a chance look incredible.
I don't think that Gayle deserves some of the reviews that are on here. She may come off as harsh when you first meet her Read more...
I don't think that Gayle deserves some of the reviews that are on here. She may come off as harsh when you first meet her but that is because she is completely honest and straight forward. If you ask her for an opinion, she doesn't sugar coat it like people probably expect. I got everything from her and could not have been more pleased. The prices were the lowest around and she gives military discount! She knows what she is doing and she can make a bride that gives her a chance look incredible. Read less
Services Used: Dress & Attire
130x130_sq_1274205313146-fbavatar199802120
Jamie
Wedding:
8/26/2011
4.5/5.0
I got my bridal gown here and it was perfect & a great experience for me. Gail was always great to us and the value here you just can't beat. Her staff was also so nice & helpful & my dress came exactly when she said it would. My mom also got her dress here and that experience was just lovely as well. The seamstress was also great with us.
The only reason I gave a 4.5 out of 5 is because our bridesmaids dresses took foreverrrrr to come in. This was my only complaint about our dress experience. The date kept getting pushed back and the dresses came in 1 month before the wedding. I was freaking out a bit & felt bad that the girls only had 1 month to alter, especially since we ordered in such a timely fashion. but push come to shove the dresses were perfect and beautiful!
I would recommend true love. :)
I got my bridal gown here and it was perfect & a great experience for me. Gail was always great to us and the value here Read more...
I got my bridal gown here and it was perfect & a great experience for me. Gail was always great to us and the value here you just can't beat. Her staff was also so nice & helpful & my dress came exactly when she said it would. My mom also got her dress here and that experience was just lovely as well. The seamstress was also great with us.
The only reason I gave a 4.5 out of 5 is because our bridesmaids dresses took foreverrrrr to come in. This was my only complaint about our dress experience. The date kept getting pushed back and the dresses came in 1 month before the wedding. I was freaking out a bit & felt bad that the girls only had 1 month to alter, especially since we ordered in such a timely fashion. but push come to shove the dresses were perfect and beautiful!
I would recommend true love. :) Read less
Services Used: Dress & Attire
130x130_sq_1299117215380-logo
ELIZABETH
Wedding:
8/20/2011
5.0/5.0
True love Bridal was fantastic and so easy to work with. This was the very first place I went to find my dress and my dress was the very first one I tried on. I knew it instantly that it was the one, but my bridesmaid made me go more shopping, but after a few other try on's I finally said, no I know the first one was it and went right back to True Love Bridal. My dress came in timely and Lydia did a fantatic job with alterations. My dress was strapless but I wanted straps and Gail found the perfect shawl that matched my dress to make the straps, since there wasn't enough of my dress hem to use. Lydia made the perfect straps for my dress, it was so elegant yet simple. My husband was overwhelmed with how beautiful the dress was and how perfectly it fit me and how beautiful I looked that day. Gail and Lydia, thank you and your staff for helping me look truly amazing on my day. I would definately reccomend brides to go to True Love Bridal FIRST. you will be pleased and you will save alot of time. No need to shop anywhere else. Sincerely, Elizabeth B.
True love Bridal was fantastic and so easy to work with. This was the very first place I went to find my dress and my Read more...
True love Bridal was fantastic and so easy to work with. This was the very first place I went to find my dress and my dress was the very first one I tried on. I knew it instantly that it was the one, but my bridesmaid made me go more shopping, but after a few other try on's I finally said, no I know the first one was it and went right back to True Love Bridal. My dress came in timely and Lydia did a fantatic job with alterations. My dress was strapless but I wanted straps and Gail found the perfect shawl that matched my dress to make the straps, since there wasn't enough of my dress hem to use. Lydia made the perfect straps for my dress, it was so elegant yet simple. My husband was overwhelmed with how beautiful the dress was and how perfectly it fit me and how beautiful I looked that day. Gail and Lydia, thank you and your staff for helping me look truly amazing on my day. I would definately reccomend brides to go to True Love Bridal FIRST. you will be pleased and you will save alot of time. No need to shop anywhere else. Sincerely, Elizabeth B. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Dmayrell
Wedding:
7/2/2011
1.7/5.0
This was a nightmare! I ordered my dresses over a year in advance, they came in tge wrong color and didn't come corrected until a couple weeks before the wedding, at which point they were somehow short one bridesmaid dress. At first, they were very nice, but after the purchase, they were nasty and talked down to us. They never took responsibility for the mistakes and just blamed the factory. In the end, the seemstress that fixed my dress had to order the fabric for the bridesmaid dresses and make the missing bridesmaid dress from scratch. It was very stressful.
This was a nightmare! I ordered my dresses over a year in advance, they came in tge wrong color and didn't come corrected Read more...
This was a nightmare! I ordered my dresses over a year in advance, they came in tge wrong color and didn't come corrected until a couple weeks before the wedding, at which point they were somehow short one bridesmaid dress. At first, they were very nice, but after the purchase, they were nasty and talked down to us. They never took responsibility for the mistakes and just blamed the factory. In the end, the seemstress that fixed my dress had to order the fabric for the bridesmaid dresses and make the missing bridesmaid dress from scratch. It was very stressful. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Jen
Wedding:
6/4/2011
5.0/5.0
Gail and all the women at True Love are the BEST!!! I am so happy with the service from this Bridal Salon. So friendly and so helpful! I recommend True Love to everyone!!!
Gail and all the women at True Love are the BEST!!! I am so happy with the service from this Bridal Salon. So friendly and Read more...
Gail and all the women at True Love are the BEST!!! I am so happy with the service from this Bridal Salon. So friendly and so helpful! I recommend True Love to everyone!!! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Kris
Wedding:
5/27/2011
3.0/5.0
We had a few issues with True Love. The wrong bridesmaids dresses were ordered and we had to wait until 2 weeks before the wedding to get the correct ones (stressful!!!). When I initially went to the store, the associates were really helpful and nice to us. However, when I went in next time with my bridesmaids we were not treated as nicely. In the end, the quality of the dresses were great, they were beautiful and I loved my dress!!! They do have a large selection of dresses and shoes to chose from and they let you browse the racks which some other places do not allow.
We had a few issues with True Love. The wrong bridesmaids dresses were ordered and we had to wait until 2 weeks before the Read more...
We had a few issues with True Love. The wrong bridesmaids dresses were ordered and we had to wait until 2 weeks before the wedding to get the correct ones (stressful!!!). When I initially went to the store, the associates were really helpful and nice to us. However, when I went in next time with my bridesmaids we were not treated as nicely. In the end, the quality of the dresses were great, they were beautiful and I loved my dress!!! They do have a large selection of dresses and shoes to chose from and they let you browse the racks which some other places do not allow. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Kristin
Wedding:
4/29/2011
3.6/5.0
We went to True Love Bridal for our invitations because they offered one of the best prices in the area for designer invitations... but I think we may have gotten what we paid for. It took us 5 MONTHS to get our invitations (when they told us it would take 2 weeks), with very little explanation given regarding the delay. In fact, it ended up cutting it so close, that our invitations got sent out a little more than a week before the printed RSVP date, when we had originally planned on sending out an A and then a B list before that date. True Love did claim it was a hold up with the invitation company, and not on their end - but there is really no way to tell, and they were the ones in contact with the invitation company. In the end, the quality of the invitations were very good, and the price was unbeatable - but be sure to allow 6 months or more to receive your invitations.
We went to True Love Bridal for our invitations because they offered one of the best prices in the area for designer Read more...
We went to True Love Bridal for our invitations because they offered one of the best prices in the area for designer invitations... but I think we may have gotten what we paid for. It took us 5 MONTHS to get our invitations (when they told us it would take 2 weeks), with very little explanation given regarding the delay. In fact, it ended up cutting it so close, that our invitations got sent out a little more than a week before the printed RSVP date, when we had originally planned on sending out an A and then a B list before that date. True Love did claim it was a hold up with the invitation company, and not on their end - but there is really no way to tell, and they were the ones in contact with the invitation company. In the end, the quality of the invitations were very good, and the price was unbeatable - but be sure to allow 6 months or more to receive your invitations. Read less
Services Used: Invitations
130x130_sq_1261369514538-53
KelTes
Wedding:
4/2/2011
5.0/5.0
Everything was amazing. I looked at all the reviews that are on here and I didn't have that experience at all. Gail and her staff were amazing! I was part of the Enzo Bridal issue (closing their store and taking your money). Gail worked with me to find a new dress and help me out. I ended up buying my BM's dresses there and my mother even bought her dress there. She also changed her mind on the dress and was able to get a second dress in in enough time. Please see this place for yourself and not base your thoughts on the other reviews......True Love was amazing.
Everything was amazing. I looked at all the reviews that are on here and I didn't have that experience at all. Gail and Read more...
Everything was amazing. I looked at all the reviews that are on here and I didn't have that experience at all. Gail and her staff were amazing! I was part of the Enzo Bridal issue (closing their store and taking your money). Gail worked with me to find a new dress and help me out. I ended up buying my BM's dresses there and my mother even bought her dress there. She also changed her mind on the dress and was able to get a second dress in in enough time. Please see this place for yourself and not base your thoughts on the other reviews......True Love was amazing. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
happybride
Wedding:
1/20/2011
5.0/5.0
I was so happy with my entire time with the first step to looking for a dress to my wedding day! I went in not really knowing what I wanted to wear but the sales ladies there helped me to try on different styles to really see what fit me best. I found the dress of my dreams and could make it truly mine to make little changes that made it special to me. I also got my shoes there and veil, which I have never seen such a selection! My girls got their dresses there as well and the owner Gail really helped us to get our dresses on time and to help my one bridesmaid feel comfortable getting her dress since she was pregnant. I would tell everyone to go to True Love Bridal since you will be so happy and make your wedding decisions a breeze!
I was so happy with my entire time with the first step to looking for a dress to my wedding day! I went in not really Read more...
I was so happy with my entire time with the first step to looking for a dress to my wedding day! I went in not really knowing what I wanted to wear but the sales ladies there helped me to try on different styles to really see what fit me best. I found the dress of my dreams and could make it truly mine to make little changes that made it special to me. I also got my shoes there and veil, which I have never seen such a selection! My girls got their dresses there as well and the owner Gail really helped us to get our dresses on time and to help my one bridesmaid feel comfortable getting her dress since she was pregnant. I would tell everyone to go to True Love Bridal since you will be so happy and make your wedding decisions a breeze! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Laura
Wedding:
11/6/2010
5.0/5.0
Excellent staff to help select the perfect dress and a wonderful deal for a dress right off the rack. They even ordered me a new privacy screen to go with the dress for free. Very pleased.
Excellent staff to help select the perfect dress and a wonderful deal for a dress right off the rack. They even ordered me Read more...
Excellent staff to help select the perfect dress and a wonderful deal for a dress right off the rack. They even ordered me a new privacy screen to go with the dress for free. Very pleased. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Julie
Wedding:
10/17/2010
0.8/5.0
I echo the comments of the 9/29/10 bride. This place was terrible! I ordered a dress on January 4, 2010 for my October 17, 2010 wedding. The saleswomen all put a LOT of pressure on me to purchase the dress -- which was pretty, but didn't at all give me that "this is it" feeling. Getting the dress was a mistake -- and for the most part, I didn't blame them, since it's their job to sell dresses, but I was a little put off that anyone would push a bride into something that clearly wasn't right for her. Anyways, they tell me the dress will be in in late July 2010.

So after about 10 days, I decide I'm just not happy with this dress and to look elsewhere and try to cancel this dress. I'm obviously an emotional wreck over the whole thing because one wedding dress ain't cheap, and two wedding dresses is even worse. So I call the manager up and give her the sob story, and she gives me SUCH attitude, basically telling me, "You made your bed, now sleep in it." She says there's absolutely no possibility of canceling the order, even though she told me the order wouldn't go through for weeks b/c of the New Year celebration in China. No possibility even for store credit -- nothing. I have to buy this dress. I even had my mother-in-law call and try to talk it out, because she's much more aggressive in these situations, and she told me the woman she talked to was just cold as ice on the phone. So I go through with the order (I don't have a choice), and then go elsewhere and find a different dress that makes me feel like a princess.

To make matters worse, the True Love dress came in MONTHS late. She called me on October 1 to say it was in, when it was promised for July. It's a good thing I'd bought another dress, because how in the world would this one have been altered in time! I called several times between July and September asking where it was, and there wasn't even any explanation -- just "Not in yet." Kind of like "Stop calling and checking, we'll get to it when we get to it."

I can mostly get over the fact that they pressured me into the purchase in the first place, even though you just expect people to be nicer if they're in the wedding business. I can kind of see from a businessperson's standpoint how it's not in their interest to let me cancel the dress. But I can NOT get over how unbelievably rude they were to me on the phone as soon as I had an issue and how inexcusably late the dress was. Please don't give them your business.
I echo the comments of the 9/29/10 bride. This place was terrible! I ordered a dress on January 4, 2010 for my October 17, Read more...
I echo the comments of the 9/29/10 bride. This place was terrible! I ordered a dress on January 4, 2010 for my October 17, 2010 wedding. The saleswomen all put a LOT of pressure on me to purchase the dress -- which was pretty, but didn't at all give me that "this is it" feeling. Getting the dress was a mistake -- and for the most part, I didn't blame them, since it's their job to sell dresses, but I was a little put off that anyone would push a bride into something that clearly wasn't right for her. Anyways, they tell me the dress will be in in late July 2010.

So after about 10 days, I decide I'm just not happy with this dress and to look elsewhere and try to cancel this dress. I'm obviously an emotional wreck over the whole thing because one wedding dress ain't cheap, and two wedding dresses is even worse. So I call the manager up and give her the sob story, and she gives me SUCH attitude, basically telling me, "You made your bed, now sleep in it." She says there's absolutely no possibility of canceling the order, even though she told me the order wouldn't go through for weeks b/c of the New Year celebration in China. No possibility even for store credit -- nothing. I have to buy this dress. I even had my mother-in-law call and try to talk it out, because she's much more aggressive in these situations, and she told me the woman she talked to was just cold as ice on the phone. So I go through with the order (I don't have a choice), and then go elsewhere and find a different dress that makes me feel like a princess.

To make matters worse, the True Love dress came in MONTHS late. She called me on October 1 to say it was in, when it was promised for July. It's a good thing I'd bought another dress, because how in the world would this one have been altered in time! I called several times between July and September asking where it was, and there wasn't even any explanation -- just "Not in yet." Kind of like "Stop calling and checking, we'll get to it when we get to it."

I can mostly get over the fact that they pressured me into the purchase in the first place, even though you just expect people to be nicer if they're in the wedding business. I can kind of see from a businessperson's standpoint how it's not in their interest to let me cancel the dress. But I can NOT get over how unbelievably rude they were to me on the phone as soon as I had an issue and how inexcusably late the dress was. Please don't give them your business. Read less
Services Used: Dress & Attire
Bg2
lpointte
Wedding:
10/10/2010
0.6/5.0
No thanks!
No thanks!
No thanks! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Team Halm
Wedding:
10/2/2010
1.4/5.0
The dresses themselves were beautiful and all my girls were very happy with the quality and level of comfort. However, we had a few issues with the employees at True Love Bridal. When I went with 3 of my girls to pick out bridesmaid dresses, even with our appointment, it was overcrowded and we were given no help/attention. They actually crammed all 4 of us into 2 small dressing rooms. More upsetting, out of 3 girls who actually went into the store to get measured, I had 2 who were insulted by the staff. One of my bridesmaids called me up crying! She did not agree with the size/measurements True Love had taken, and since she herself had just gotten married, she was very familiar with her size. She requested a smaller size, to which the woman strongly disagreed and in the process insulted my bridesmaid. The size my bridesmaid order ended up fitting her perfectly - if she had ordered the size they recommended, she would have had to have several alterations done. My other bridesmaid was slightly insulted when they made a comment about her hips and waist being an odd proportion - I'm not sure these comments are necessary in doing their job. Either way, once we had these complications simply getting measured, we decided not to have alterations done at True Love Bridal.
Again, the dresses were gorgeous, but I could have gotten them at Cinderella Bridal right up the street for the same price.
The dresses themselves were beautiful and all my girls were very happy with the quality and level of comfort. However, we Read more...
The dresses themselves were beautiful and all my girls were very happy with the quality and level of comfort. However, we had a few issues with the employees at True Love Bridal. When I went with 3 of my girls to pick out bridesmaid dresses, even with our appointment, it was overcrowded and we were given no help/attention. They actually crammed all 4 of us into 2 small dressing rooms. More upsetting, out of 3 girls who actually went into the store to get measured, I had 2 who were insulted by the staff. One of my bridesmaids called me up crying! She did not agree with the size/measurements True Love had taken, and since she herself had just gotten married, she was very familiar with her size. She requested a smaller size, to which the woman strongly disagreed and in the process insulted my bridesmaid. The size my bridesmaid order ended up fitting her perfectly - if she had ordered the size they recommended, she would have had to have several alterations done. My other bridesmaid was slightly insulted when they made a comment about her hips and waist being an odd proportion - I'm not sure these comments are necessary in doing their job. Either way, once we had these complications simply getting measured, we decided not to have alterations done at True Love Bridal.
Again, the dresses were gorgeous, but I could have gotten them at Cinderella Bridal right up the street for the same price. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
thelizblack
Wedding:
9/29/2010
0.7/5.0
When I first went to True Love Bridal I found a dress I loved. They told me the price, and while reasonable, I called around to see what other stores were charging. True Love was charging $110 more than every other store I called. I mentioned this to the owner and she knocked off the $110, so at first I was thinking the owner was great and a smart business woman. Couldn't be farther from the truth.

I purchased my dress in Sept 2009 with a guarantee that it would be in May 2010 (still seemed like a long time, but fine). I called them in mid May to find out when I could come get my dress and the owner gave me a ton of attitude and said that it wouldn't be in until mid August 2010 (I'm getting married Oct 2010). She said there were "delays" wouldn't give any specifics, and heaped on the nastiness.

After a small panic attack, and waiting another THREE months, my dress finally came in. I came in, tried it on, it looked fine, I was happy again. I scheduled my appointment to come in for my fitting on Wed night at 7:15pm.

I had to take a train from NJ (spent $15), and have my fiance drive to my parents, pick up my mother, drive her to the train station, and then drive us to the store. Where it was closed. Granted, we were about 10 minutes late, but even at a fancy restaurant they will hold your reservation for at LEAST 15 minutes. I spent hours of my time and money I really can't afford to blow to get to the store where it was already closed.

I am DONE with these people and their horrible business ethics. I will be getting my dress from them (and if there's ANYTHING wrong with my dress I will absolutely sue them), and finding another seamstress.

Do not use these people unless you want to deal with even MORE stress for your wedding!!
When I first went to True Love Bridal I found a dress I loved. They told me the price, and while reasonable, I called Read more...
When I first went to True Love Bridal I found a dress I loved. They told me the price, and while reasonable, I called around to see what other stores were charging. True Love was charging $110 more than every other store I called. I mentioned this to the owner and she knocked off the $110, so at first I was thinking the owner was great and a smart business woman. Couldn't be farther from the truth.

I purchased my dress in Sept 2009 with a guarantee that it would be in May 2010 (still seemed like a long time, but fine). I called them in mid May to find out when I could come get my dress and the owner gave me a ton of attitude and said that it wouldn't be in until mid August 2010 (I'm getting married Oct 2010). She said there were "delays" wouldn't give any specifics, and heaped on the nastiness.

After a small panic attack, and waiting another THREE months, my dress finally came in. I came in, tried it on, it looked fine, I was happy again. I scheduled my appointment to come in for my fitting on Wed night at 7:15pm.

I had to take a train from NJ (spent $15), and have my fiance drive to my parents, pick up my mother, drive her to the train station, and then drive us to the store. Where it was closed. Granted, we were about 10 minutes late, but even at a fancy restaurant they will hold your reservation for at LEAST 15 minutes. I spent hours of my time and money I really can't afford to blow to get to the store where it was already closed.

I am DONE with these people and their horrible business ethics. I will be getting my dress from them (and if there's ANYTHING wrong with my dress I will absolutely sue them), and finding another seamstress.

Do not use these people unless you want to deal with even MORE stress for your wedding!! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
ioblue
Wedding:
9/25/2010
4.6/5.0
I am very surprised with the negative reviews of True Love. My only issue with them is the seamstress they employ, who did a poor job on my bustle, which came apart on the day of. Also, the seamstress did not take the time to help me make the bustle the way I really wanted it, saying it wouldn't work that way, even though I was told someone else who had purchased the dress had done the bustle that way. However, the seamstress is independent, and just works with them (and Hearts For You in Marlboro) and you can always use your own seamstress, or they may have another they work with.

True Love itself was wonderful. I didn't book an appointment to browse, just popped in with my Mom, and they were excellent. We looked around a while on our own and they left as alone until we felt ready to consult with someone. I described what I wanted to the girl, and she found THE DRESS, which I tried on and loved. I went in two more times to try it on again before deciding, and they were so wonderful and not high-pressure at ALL. I really wanted to be sure I loved the dress each time I put it on before ordering, as I had heard stories of other brides changing their minds a month before the wedding. The dress came in EARLIER than originally anticipated, and it was amazing. They were excellent and accommodating. I did not have a bridal party, so I cannot attest for that end of things. In terms of my gown though, I was so happy and really recommend them (just not the seamstress!).
I am very surprised with the negative reviews of True Love. My only issue with them is the seamstress they employ, who did Read more...
I am very surprised with the negative reviews of True Love. My only issue with them is the seamstress they employ, who did a poor job on my bustle, which came apart on the day of. Also, the seamstress did not take the time to help me make the bustle the way I really wanted it, saying it wouldn't work that way, even though I was told someone else who had purchased the dress had done the bustle that way. However, the seamstress is independent, and just works with them (and Hearts For You in Marlboro) and you can always use your own seamstress, or they may have another they work with.

True Love itself was wonderful. I didn't book an appointment to browse, just popped in with my Mom, and they were excellent. We looked around a while on our own and they left as alone until we felt ready to consult with someone. I described what I wanted to the girl, and she found THE DRESS, which I tried on and loved. I went in two more times to try it on again before deciding, and they were so wonderful and not high-pressure at ALL. I really wanted to be sure I loved the dress each time I put it on before ordering, as I had heard stories of other brides changing their minds a month before the wedding. The dress came in EARLIER than originally anticipated, and it was amazing. They were excellent and accommodating. I did not have a bridal party, so I cannot attest for that end of things. In terms of my gown though, I was so happy and really recommend them (just not the seamstress!). Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
grace
Wedding:
9/24/2010
4.2/5.0
True Love had the most lace dresses out of all the stores I went too. The sales lady was great at helping me pick out dresses. I ordered my dress, the bridesmaid dresses and my mom's dress there. My only real compliant is that mine and the girls dresses took forever to come in. I am not sure how much that actually has to do with true love or the vendor but it had me worried for a while. However they were great and always answered by questions and calls without an attitude. All in all everything was done in time and looked great!
True Love had the most lace dresses out of all the stores I went too. The sales lady was great at helping me pick out Read more...
True Love had the most lace dresses out of all the stores I went too. The sales lady was great at helping me pick out dresses. I ordered my dress, the bridesmaid dresses and my mom's dress there. My only real compliant is that mine and the girls dresses took forever to come in. I am not sure how much that actually has to do with true love or the vendor but it had me worried for a while. However they were great and always answered by questions and calls without an attitude. All in all everything was done in time and looked great! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
mp2010
Wedding:
8/21/2010
3.8/5.0
I had a great experience with True Love Bridal itself. Gail was amazing to wirk with, as were her associates. I found my perfect THREE gowns and they worked with me to combine what I liked about each dress into one! (It was a Casablanca dress so they worked with the company to make my dress perfect).
Then it came time for alterations! BIG problems. The shop works with Lydia from Magic Touch. My halter strap broke before even leaving my house that morning and in the middle f the reception my bustle broke so I had to carry my train the rest of the night. She also messed up every one of the bridesmaids dresses. She took one dress and altered it for one bridesmaid then gave it to another bridesmaid and altered it for her! The day of the wedding the first bridesmaid was in a dress that never got altered! Thank god for her mom having a sewing needle and thread! We told Lydia about this and she just defended herself by making excuses. Gail said there isnt anything she can do bc it is hard to find a good seamstress.
This is the only reason I cannot recommend True Love Bridal.
I had a great experience with True Love Bridal itself. Gail was amazing to wirk with, as were her associates. I found my Read more...
I had a great experience with True Love Bridal itself. Gail was amazing to wirk with, as were her associates. I found my perfect THREE gowns and they worked with me to combine what I liked about each dress into one! (It was a Casablanca dress so they worked with the company to make my dress perfect).
Then it came time for alterations! BIG problems. The shop works with Lydia from Magic Touch. My halter strap broke before even leaving my house that morning and in the middle f the reception my bustle broke so I had to carry my train the rest of the night. She also messed up every one of the bridesmaids dresses. She took one dress and altered it for one bridesmaid then gave it to another bridesmaid and altered it for her! The day of the wedding the first bridesmaid was in a dress that never got altered! Thank god for her mom having a sewing needle and thread! We told Lydia about this and she just defended herself by making excuses. Gail said there isnt anything she can do bc it is hard to find a good seamstress.
This is the only reason I cannot recommend True Love Bridal. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
myotis73
Wedding:
8/8/2010
4.6/5.0
They were great with a last minute bridesmaid dress purchase!
They were great with a last minute bridesmaid dress purchase!
They were great with a last minute bridesmaid dress purchase! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Thankful customer
Wedding:
7/2/2010
5.0/5.0
My first daugher's wedding is tomorrow (7/4/10), and my second daughter's is 10/30/10. I cannot possibly say enough wonderful things about True Love Bridal.
The service is unbelievable and the selection is by far the best in the area. The staff caters to your every wish. My one daugter tried on over 50 gowns, and they were ready to keep them coming. There are no time limits, and they also offered to open early to accomodate my daughter's schedule.
Many thanks to Gail and her great staff. They made all our worries melt away!
My first daugher's wedding is tomorrow (7/4/10), and my second daughter's is 10/30/10. I cannot possibly say enough Read more...
My first daugher's wedding is tomorrow (7/4/10), and my second daughter's is 10/30/10. I cannot possibly say enough wonderful things about True Love Bridal.
The service is unbelievable and the selection is by far the best in the area. The staff caters to your every wish. My one daugter tried on over 50 gowns, and they were ready to keep them coming. There are no time limits, and they also offered to open early to accomodate my daughter's schedule.
Many thanks to Gail and her great staff. They made all our worries melt away! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
hera1016
Wedding:
5/29/2010
0.0/5.0
True Love Bridal - Morgansville New Jersey Store.

My sister-in-law to be, bought her wedding dress at this place and went for one of her fittings. She came home and sent me pics of her in her dress. To my horror it looked as if it was rolled up and thrown in a bag for god knows how long. The wrinkles in this gown were just disgraceful and I am very surprised that she did not have a breakdown. They assured her it would be pressed at completion. Are you kidding me? It better be pristine! Honestly for the price she paid, this dress should, at all times be ready to wear. The bride to be called them and asked them to please press it because her mother and father were coming to her next fitting. I don't know about you but when you have to request that your gown be pressed theres a problem. This business should be ashamed of themselves. I put a call in to the manager we'll see what happens. Read the reviews on yahoo and yelp and the yellow pages they are mortifying!
True Love Bridal - Morgansville New Jersey Store.

My sister-in-law to be, bought her wedding dress at this place Read more...
True Love Bridal - Morgansville New Jersey Store.

My sister-in-law to be, bought her wedding dress at this place and went for one of her fittings. She came home and sent me pics of her in her dress. To my horror it looked as if it was rolled up and thrown in a bag for god knows how long. The wrinkles in this gown were just disgraceful and I am very surprised that she did not have a breakdown. They assured her it would be pressed at completion. Are you kidding me? It better be pristine! Honestly for the price she paid, this dress should, at all times be ready to wear. The bride to be called them and asked them to please press it because her mother and father were coming to her next fitting. I don't know about you but when you have to request that your gown be pressed theres a problem. This business should be ashamed of themselves. I put a call in to the manager we'll see what happens. Read the reviews on yahoo and yelp and the yellow pages they are mortifying! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
megdev
Wedding:
5/24/2010
4.8/5.0
I loved True Love Bridal! The woman who helped me was so kind and helped me to find a gorgeous wedding gown. There are so many dresses and I was able to try on as many as I wanted! I found beautiful dresses for my bridesmaids too! I am so happy!
I loved True Love Bridal! The woman who helped me was so kind and helped me to find a gorgeous wedding gown. There are so Read more...
I loved True Love Bridal! The woman who helped me was so kind and helped me to find a gorgeous wedding gown. There are so many dresses and I was able to try on as many as I wanted! I found beautiful dresses for my bridesmaids too! I am so happy! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
molly
Wedding:
5/5/2010
4.7/5.0
I happened to be driving past True Love Bridal and stopped in on a whim. My wedding is two years from now but I thought I would check it out. I fell in love with so many gowns - there is quite a selection. Although I felt NO pressure from the girl who was working with me, I ordered my gown that day. My mom also found a beautiful dress and the bridesmaids selection is great. It was such a nice experience!
I happened to be driving past True Love Bridal and stopped in on a whim. My wedding is two years from now but I thought I Read more...
I happened to be driving past True Love Bridal and stopped in on a whim. My wedding is two years from now but I thought I would check it out. I fell in love with so many gowns - there is quite a selection. Although I felt NO pressure from the girl who was working with me, I ordered my gown that day. My mom also found a beautiful dress and the bridesmaids selection is great. It was such a nice experience! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Lisa
Wedding:
4/3/2010
4.7/5.0
I needed a "real" wedding dress in a short amount of time. When I explained my situation (pregnant, too), they couldn't do enough to accomodate me. They knew exactly what i wanted and when they found the perfect dress for me, unfortunately, they made a mistake and they realized that it was not available to order in such a short time. HOWEVER.... they were able to sell me the dress and recommend an alteration that would have worked. PERFECT!!!!! I actually wound up liking the dress better after their suggested alteration!!! They were all so nice and accomodating. I got everything i wanted from them, and more!!! The only negative comment i have, was that though the seamstress was aslo perfect and wonderful, it was a little expensive and it wound up costing almost as much as the dress did.... but overall, i would never recommend anywhere else.
I needed a "real" wedding dress in a short amount of time. When I explained my situation (pregnant, too), they couldn't do Read more...
I needed a "real" wedding dress in a short amount of time. When I explained my situation (pregnant, too), they couldn't do enough to accomodate me. They knew exactly what i wanted and when they found the perfect dress for me, unfortunately, they made a mistake and they realized that it was not available to order in such a short time. HOWEVER.... they were able to sell me the dress and recommend an alteration that would have worked. PERFECT!!!!! I actually wound up liking the dress better after their suggested alteration!!! They were all so nice and accomodating. I got everything i wanted from them, and more!!! The only negative comment i have, was that though the seamstress was aslo perfect and wonderful, it was a little expensive and it wound up costing almost as much as the dress did.... but overall, i would never recommend anywhere else. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
louise
Wedding:
3/5/2010
5.0/5.0
I had a wonderful experience! The dress was much less then all others places I went. They were very accomodating!
I had a wonderful experience! The dress was much less then all others places I went. They were very accomodating!
I had a wonderful experience! The dress was much less then all others places I went. They were very accomodating! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Js2609
Wedding:
2/6/2010
1.2/5.0
I had high hopes going to True Love Bridal, I was anticipating buying my gown, 7 bridesmaids gowns, and mother of the bride & groom gowns from this salon. They provide NO customer service, they tell you where the dresses are and say pick them, but heaven forbid you pick more than 8 to try on, I thought the woman was going to make us put them back. They made comments about my mother's weight while she was trying on gowns and pretty much kicked me out of my room when another bride showed up. And proceeded to kick out my bridesmaids, refuse to give us their "nice magnet" business cards, literally took them from us and handed us paper ones. the whole experience was negative, with the exception they have good prices, other than that don't go there unless you want to be treated like trash. They treat their gowns horribly & I saw a man picking up a bridal gown for his daughter and they gave it to him and wouldn't even give him a bag to put it in until he demanded it, can you imagine spending $1-2K on a gown and not even getting a garment bag?? when there's snow, ice, and dirt everywhere in their parking lot???? not a dreamy wedding experience, at all,DONT WASTE YOUR TIME
I had high hopes going to True Love Bridal, I was anticipating buying my gown, 7 bridesmaids gowns, and mother of the Read more...
I had high hopes going to True Love Bridal, I was anticipating buying my gown, 7 bridesmaids gowns, and mother of the bride & groom gowns from this salon. They provide NO customer service, they tell you where the dresses are and say pick them, but heaven forbid you pick more than 8 to try on, I thought the woman was going to make us put them back. They made comments about my mother's weight while she was trying on gowns and pretty much kicked me out of my room when another bride showed up. And proceeded to kick out my bridesmaids, refuse to give us their "nice magnet" business cards, literally took them from us and handed us paper ones. the whole experience was negative, with the exception they have good prices, other than that don't go there unless you want to be treated like trash. They treat their gowns horribly & I saw a man picking up a bridal gown for his daughter and they gave it to him and wouldn't even give him a bag to put it in until he demanded it, can you imagine spending $1-2K on a gown and not even getting a garment bag?? when there's snow, ice, and dirt everywhere in their parking lot???? not a dreamy wedding experience, at all,DONT WASTE YOUR TIME Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Dolphins1002
Wedding:
12/4/2009
4.8/5.0
Gail and the girls that work there are very helpful. They helped me with finding the right dress, as well as being there if I had questions. Although they are not the type of place that will go in and put the dress on for you, I prefer that. I liked that they were there if needed but not to overbearing. They dealt with me even when I went to visit the sample dress, which I did a couple of times before the dress came in. The only issue I had was with Lydia the alteration place that does the alterations. On my last fitting the dress had a few issues and she made me seem as if I was crazy. It took me almost losing it for her to acknowledge what I was saying and fix it. The day I picked it up she seemed a little annoyed I wanted to try it on before taking it, but she let me try it on. It was perfect and in the end she did exactly what she said she would do.
Gail and the girls that work there are very helpful. They helped me with finding the right dress, as well as being there Read more...
Gail and the girls that work there are very helpful. They helped me with finding the right dress, as well as being there if I had questions. Although they are not the type of place that will go in and put the dress on for you, I prefer that. I liked that they were there if needed but not to overbearing. They dealt with me even when I went to visit the sample dress, which I did a couple of times before the dress came in. The only issue I had was with Lydia the alteration place that does the alterations. On my last fitting the dress had a few issues and she made me seem as if I was crazy. It took me almost losing it for her to acknowledge what I was saying and fix it. The day I picked it up she seemed a little annoyed I wanted to try it on before taking it, but she let me try it on. It was perfect and in the end she did exactly what she said she would do. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
november2009bride
Wedding:
11/27/2009
4.6/5.0
My dress and my bridesmaid dresses came from True Love. My dress was amazing, I had a dress picked out when I decided to just try on some more, and I was brought this amazing dress that I fell in love with immediately. When the dress came in and the alterations started I couldn't ask for more, everything was perfect, price, quality, alterations. They have awesome hours and I can't complain.

My BM dresses were a sort of different story, they were all WAY to big, I know this is a designer issue, but part of me wants to say that the seller should know the issue with designer sizes. The thing that made me not think it was the seller stores fault was the fact that they had no clue my BM's would be getting alterations at their shop, which no one got done there, so they didn't make any extra alteration money off the dresses.

In the end all of the dresses looked amazing, I just want to look out for any Bill Levkoff purchases, because I even took the sizes and sized them to BL and all were right.
My dress and my bridesmaid dresses came from True Love. My dress was amazing, I had a dress picked out when I decided to Read more...
My dress and my bridesmaid dresses came from True Love. My dress was amazing, I had a dress picked out when I decided to just try on some more, and I was brought this amazing dress that I fell in love with immediately. When the dress came in and the alterations started I couldn't ask for more, everything was perfect, price, quality, alterations. They have awesome hours and I can't complain.

My BM dresses were a sort of different story, they were all WAY to big, I know this is a designer issue, but part of me wants to say that the seller should know the issue with designer sizes. The thing that made me not think it was the seller stores fault was the fact that they had no clue my BM's would be getting alterations at their shop, which no one got done there, so they didn't make any extra alteration money off the dresses.

In the end all of the dresses looked amazing, I just want to look out for any Bill Levkoff purchases, because I even took the sizes and sized them to BL and all were right. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Amanda
Wedding:
11/7/2009
5.0/5.0
Gail at True Love is absolutely amazing. I got my dress, my tiara, my veil and my shoes there. She was a great help with everything. Even the other girls working there were all great when I was trying to pick out a dress and veil. They took great care of me and made sure to call me everytime something came in. They have absolutely everything you could need at the store, which was very convenient!
Gail at True Love is absolutely amazing. I got my dress, my tiara, my veil and my shoes there. She was a great help with Read more...
Gail at True Love is absolutely amazing. I got my dress, my tiara, my veil and my shoes there. She was a great help with everything. Even the other girls working there were all great when I was trying to pick out a dress and veil. They took great care of me and made sure to call me everytime something came in. They have absolutely everything you could need at the store, which was very convenient! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
CaseyB
Wedding:
10/3/2009
5.0/5.0
I happily and gratefully used True Love Bridal for EVERYTHING I possibly could. The entire staff is beyond belief, they will do anything it takes to make your wedding perfect. My gown is exactly as I dreamed and beyond. The selection here is more extensive than any store in the area. The bridesmaids gowns complimented my dress, and it wasn't easy dealing with 9 girls. My mother coldn't believe how many gowns she had to choose from. We even purchesed all our accessories, and jewelry gifts for the bridal party.
Invitations were 30% off, and there were so many books to go through.
Catherine did our make-up the day of the wedding. She came to the house-and what a sweetheart.She made us feel so comfortable and at ease.
We even borrowed a beautiful envelope holder at no charge since I purchesed my gown there,
If you want to be treated like royalty, True Love Bridal is the place to shop. We had originally seen one of their bridal shows, and were delighted by the selection of gowns, and how dedicated everyone is.
I happily and gratefully used True Love Bridal for EVERYTHING I possibly could. The entire staff is beyond belief, they Read more...
I happily and gratefully used True Love Bridal for EVERYTHING I possibly could. The entire staff is beyond belief, they will do anything it takes to make your wedding perfect. My gown is exactly as I dreamed and beyond. The selection here is more extensive than any store in the area. The bridesmaids gowns complimented my dress, and it wasn't easy dealing with 9 girls. My mother coldn't believe how many gowns she had to choose from. We even purchesed all our accessories, and jewelry gifts for the bridal party.
Invitations were 30% off, and there were so many books to go through.
Catherine did our make-up the day of the wedding. She came to the house-and what a sweetheart.She made us feel so comfortable and at ease.
We even borrowed a beautiful envelope holder at no charge since I purchesed my gown there,
If you want to be treated like royalty, True Love Bridal is the place to shop. We had originally seen one of their bridal shows, and were delighted by the selection of gowns, and how dedicated everyone is. Read less
Services Used: Beauty & Health, Dress & Attire, Invitations
Default-vendor-profile-pic
aly217
Wedding:
7/17/2009
3.4/5.0
This salon has a great selection for dresses. i actually purchased my gown during a $99 sample sale. I was the only person in the salon and other than putting dresses in a fitting room for me, none of the sales team helped me find styles or pick dresses that would work with my figure. I was extremely pleased with the selection of gowns and I did buy my dress there for $99 (originally $1100) however I wish I would have recieved the service that others I know had at other salons. I do rec. this salon especially for their yearly sample sale but I would rec. being a little pushing in wanting attention from sales staff.
This salon has a great selection for dresses. i actually purchased my gown during a $99 sample sale. I was the only person Read more...
This salon has a great selection for dresses. i actually purchased my gown during a $99 sample sale. I was the only person in the salon and other than putting dresses in a fitting room for me, none of the sales team helped me find styles or pick dresses that would work with my figure. I was extremely pleased with the selection of gowns and I did buy my dress there for $99 (originally $1100) however I wish I would have recieved the service that others I know had at other salons. I do rec. this salon especially for their yearly sample sale but I would rec. being a little pushing in wanting attention from sales staff. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
jesstymi
Wedding:
7/5/2009
0.7/5.0
I would absolutely NOT recommend this place. My mom made an appt. to look at mother-of-the-bride dresses as well as for me to try on wedding dresses. When my mom called to make the appt. and asked about directions to get to the store the woman made the comment "well good luck getting here if you got your directions from mapquest" and didn't even offer directions! My mom actually had to say "well what would be the best way?"
When we arrived at the store, we walked in and weren't even greeted by anyone for at least 10 minutes - the 3 woman working there were too busy chatting with each other to even come introduce themself or offer any help. When someone finally came to talk to us, we explained the MOB designer we liked, which they didn't have even though the website said they did. Then the woman picked out 2 dresses to show my mom, which she didn't like, and then she went and sat back down to continue her conversation!
I really have never encountered people who could care less about their business. What a terrible experience.
I would absolutely NOT recommend this place. My mom made an appt. to look at mother-of-the-bride dresses as well as for me Read more...
I would absolutely NOT recommend this place. My mom made an appt. to look at mother-of-the-bride dresses as well as for me to try on wedding dresses. When my mom called to make the appt. and asked about directions to get to the store the woman made the comment "well good luck getting here if you got your directions from mapquest" and didn't even offer directions! My mom actually had to say "well what would be the best way?"
When we arrived at the store, we walked in and weren't even greeted by anyone for at least 10 minutes - the 3 woman working there were too busy chatting with each other to even come introduce themself or offer any help. When someone finally came to talk to us, we explained the MOB designer we liked, which they didn't have even though the website said they did. Then the woman picked out 2 dresses to show my mom, which she didn't like, and then she went and sat back down to continue her conversation!
I really have never encountered people who could care less about their business. What a terrible experience. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
palominotwist
Wedding:
6/6/2009
4.8/5.0
Gail and her staff are kind and helpful. Yes, the store is small and jam packed with dresses, but I brought in pictures of the style dresses I liked and told them the look I wanted, and Gail and an employee immediately went and pulled several dresses that were my style. The FIRST dress I tried on was "the one."

They carry many sizes of sample dresses- not just 0-8. Bigger girls will definitely have many dresses to try on here.

I also got my veil, bridesmaid dresses (4), and my mother's dress there (the bridesmaids and my mom also got a discount since I bought my dress there).

We also decided to order our wedding invitations there. Gail's daughter Keryn handles that aspect, and we were able to customize just about everything about the invitations. True Love Bridal also offers a 30% off the list price for invitations. They came out beautifully.

True Love Bridal uses Lydia of "Lydia's Magic Touch" for their alterations. I ended up having my first fitting at True Love, and my 2nd and 3rd at Lydia's store which is just down the road. Lydia was amazing, and I'd definitely go to her again.
Gail and her staff are kind and helpful. Yes, the store is small and jam packed with dresses, but I brought in pictures of Read more...
Gail and her staff are kind and helpful. Yes, the store is small and jam packed with dresses, but I brought in pictures of the style dresses I liked and told them the look I wanted, and Gail and an employee immediately went and pulled several dresses that were my style. The FIRST dress I tried on was "the one."

They carry many sizes of sample dresses- not just 0-8. Bigger girls will definitely have many dresses to try on here.

I also got my veil, bridesmaid dresses (4), and my mother's dress there (the bridesmaids and my mom also got a discount since I bought my dress there).

We also decided to order our wedding invitations there. Gail's daughter Keryn handles that aspect, and we were able to customize just about everything about the invitations. True Love Bridal also offers a 30% off the list price for invitations. They came out beautifully.

True Love Bridal uses Lydia of "Lydia's Magic Touch" for their alterations. I ended up having my first fitting at True Love, and my 2nd and 3rd at Lydia's store which is just down the road. Lydia was amazing, and I'd definitely go to her again. Read less
Services Used: Dress & Attire, Invitations
Default-vendor-profile-pic
BrookeLayne2
Wedding:
5/9/2009
3.7/5.0
Dress was very nice - they aren't the most pleasant to work with but the prices are good.
Dress was very nice - they aren't the most pleasant to work with but the prices are good.
Dress was very nice - they aren't the most pleasant to work with but the prices are good. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
hjwr
Wedding:
2/20/2009
5.0/5.0
Gail and the staff were great, everyone at the shop always took that extra time to be friendly and ask how things were going. They were really accomadating. Had a a ton of options. I would highly recommend!
Gail and the staff were great, everyone at the shop always took that extra time to be friendly and ask how things were Read more...
Gail and the staff were great, everyone at the shop always took that extra time to be friendly and ask how things were going. They were really accomadating. Had a a ton of options. I would highly recommend! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Robert
Wedding:
8/9/2008
4.8/5.0
True Love Bridal was the perfect place to go for an attitude-free dress experience. The owner obviously cares about her brides and helped us pick a great solution for bridesmaids with multiple sizes / shapes. Nothing but good things to say about TLB!
True Love Bridal was the perfect place to go for an attitude-free dress experience. The owner obviously cares about her Read more...
True Love Bridal was the perfect place to go for an attitude-free dress experience. The owner obviously cares about her brides and helped us pick a great solution for bridesmaids with multiple sizes / shapes. Nothing but good things to say about TLB! Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
ladybugbride
Wedding:
5/31/2008
5.0/5.0
Gail and her staff are a pleasure to work and accomodating to your every need. It looks like a small store but when you walk in your amazed at how many dresses are there and how different they all are. Gail will do everything in her power to make you happy and feel like a princess on your day. Another great thing was Gail had the seamstress come right to the store for all the alterations, which was so conveinant! I definitely recommend this dress store over any other.
Gail and her staff are a pleasure to work and accomodating to your every need. It looks like a small store but when you Read more...
Gail and her staff are a pleasure to work and accomodating to your every need. It looks like a small store but when you walk in your amazed at how many dresses are there and how different they all are. Gail will do everything in her power to make you happy and feel like a princess on your day. Another great thing was Gail had the seamstress come right to the store for all the alterations, which was so conveinant! I definitely recommend this dress store over any other. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Kim
Wedding:
9/29/2007
3.5/5.0
This bridal shop is very small. I think it is owned by a mother and daughter. But the dresses were plentiful you just had to go digging andit was well worth it. They were very helpful in helping you look for the dresses and trying them on. It definately helps if you have an appointment prior because there are only two fitting rooms but one is not required. My mom and I just happened to stop by on our way home from another bridal shop where we wound up not finding "the dress." And we were welcomed. The dress, vail and shoes did take a little longer to get in than we expected but it all worked out.
This bridal shop is very small. I think it is owned by a mother and daughter. But the dresses were plentiful you just had Read more...
This bridal shop is very small. I think it is owned by a mother and daughter. But the dresses were plentiful you just had to go digging andit was well worth it. They were very helpful in helping you look for the dresses and trying them on. It definately helps if you have an appointment prior because there are only two fitting rooms but one is not required. My mom and I just happened to stop by on our way home from another bridal shop where we wound up not finding "the dress." And we were welcomed. The dress, vail and shoes did take a little longer to get in than we expected but it all worked out. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
BONNIE
Wedding:
7/28/2007
5.0/5.0
The girls here were very helpful. I had been to a bridal show at Bonnett Island Estates and had seen this dress. I went up there and they found it for me and ones with a similar style. The store is very crowded. If you don't have a style in mind it will be difficult to just pull off the racks. I recommend going places getting a style and then going there. They were very helpful and they can order you pretty much anything you can imagine. They have so much bridal stuff from invitations to cake toppers. You name it they can find it for you. and they are always more than happy to help.
The girls here were very helpful. I had been to a bridal show at Bonnett Island Estates and had seen this dress. I went up Read more...
The girls here were very helpful. I had been to a bridal show at Bonnett Island Estates and had seen this dress. I went up there and they found it for me and ones with a similar style. The store is very crowded. If you don't have a style in mind it will be difficult to just pull off the racks. I recommend going places getting a style and then going there. They were very helpful and they can order you pretty much anything you can imagine. They have so much bridal stuff from invitations to cake toppers. You name it they can find it for you. and they are always more than happy to help. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
cdinicola
Wedding:
5/4/2007
1.6/5.0
As True Love Bridal has a great selection of dresses, the quality of service provided there is beyond unprofessional. As a bride you would hope to be treated nicely as you are spending quite a bit of money there. When we first went there, the owner Gail was very nice, pleasant, and help-ful. I ordered my gown, as well as 6 bridesmaid dresses, and 7 pairs of shoes. Everything was done on paper, so the paperwork was getting lost, dresses came in the worng size, the measurements wer off by a lot (if they get you bigger sizes you have to pay extra -- a ha what a concept to make money) -the shoes were not ordered correctly so they came in the last minute. There were no discounts at all -- 1 wedding gown, 6 bridesmaid dresses and 7 pairs fo shoes and not even the slightest discount - which I thought was bad business. Personally I had a very sour experience with this shop - I was very stressed about my gown and the girls' dresses up to the last 2 month before the wedding, I would think that being a bridal shop - they would have htings more organized and more professional - considering the money and time people put into their special day. I would not recommend buying there -- go and look they have a great selection. But I would do business somewhere else.
As True Love Bridal has a great selection of dresses, the quality of service provided there is beyond unprofessional. As a Read more...
As True Love Bridal has a great selection of dresses, the quality of service provided there is beyond unprofessional. As a bride you would hope to be treated nicely as you are spending quite a bit of money there. When we first went there, the owner Gail was very nice, pleasant, and help-ful. I ordered my gown, as well as 6 bridesmaid dresses, and 7 pairs of shoes. Everything was done on paper, so the paperwork was getting lost, dresses came in the worng size, the measurements wer off by a lot (if they get you bigger sizes you have to pay extra -- a ha what a concept to make money) -the shoes were not ordered correctly so they came in the last minute. There were no discounts at all -- 1 wedding gown, 6 bridesmaid dresses and 7 pairs fo shoes and not even the slightest discount - which I thought was bad business. Personally I had a very sour experience with this shop - I was very stressed about my gown and the girls' dresses up to the last 2 month before the wedding, I would think that being a bridal shop - they would have htings more organized and more professional - considering the money and time people put into their special day. I would not recommend buying there -- go and look they have a great selection. But I would do business somewhere else. Read less
Services Used: Dress & Attire
Thanks for visiting the vendor listing for True Love Bridal
Please let this vendor know that you found them on the WeddingWire Network.
Ww_logo
 
Nophoto-220