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(6)

Turtle Bay Resort

North Shore , HI

LOCATION

North Shore, HI US
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Wedding Venue

REVIEWS

3.4
out of 5.0
3.8/5.0
2.9/5.0
4.0/5.0
3.3/5.0
3.1/5.0
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Anonymous
Wedding:
2+ years ago
4.4/5.0
Such a beautiful place to get married outside. They were so helpful with everything!
Such a beautiful place to get married outside. They were so helpful with everything!
Such a beautiful place to get married outside. They were so helpful with everything! Read less
Services Used: Wedding Venue
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Emily
Wedding:
7/2/2011
4.5/5.0
As you can see, I absolutely loved my experience with this resort. The only negative aspect that I could find was the slow response time for a majority of the correspondence in the time leading up to my wedding. But they're catering office is pretty busy so I can easily forgive them for that. Luckily, everything else was perfect! The ceremony venue we chose was at Stable Beach and it was simply gorgeous. The sun, the air, the ocean...it was exactly as I had dreamed of. If you fancy an idyllic beach wedding, this is the place to go. We had our reception at Kuilima Point. Once again, it was a breathtaking view of the ocean. And since it was still near the resort, my guests didn't need to walk far to get the restrooms. I was very impressed with the wait staff, the food, the cake, and the drinks. They were all awesome and well within our budget! All of our guests were happy and so were we. It was definitely money well spent. When I am ready to renew my vows, I would love to do it all over again. Thanks Turtle Bay!!!
As you can see, I absolutely loved my experience with this resort. The only negative aspect that I could find was the slow Read more...
As you can see, I absolutely loved my experience with this resort. The only negative aspect that I could find was the slow response time for a majority of the correspondence in the time leading up to my wedding. But they're catering office is pretty busy so I can easily forgive them for that. Luckily, everything else was perfect! The ceremony venue we chose was at Stable Beach and it was simply gorgeous. The sun, the air, the ocean...it was exactly as I had dreamed of. If you fancy an idyllic beach wedding, this is the place to go. We had our reception at Kuilima Point. Once again, it was a breathtaking view of the ocean. And since it was still near the resort, my guests didn't need to walk far to get the restrooms. I was very impressed with the wait staff, the food, the cake, and the drinks. They were all awesome and well within our budget! All of our guests were happy and so were we. It was definitely money well spent. When I am ready to renew my vows, I would love to do it all over again. Thanks Turtle Bay!!! Read less
Services Used: Wedding Venue
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jci
Wedding:
8/10/2009
3.2/5.0
We had our rehearsal dinner (40 people) at the resort at the Palm Terrace Restaurant. It was a buffet style dinner, but the downside is that they did not put us in a more private area. Instead, our party was spread out across the front portion of the restaurant. The food was good, but not amazing; but the location is extremely convenient if you are having your wedding on the North Shore.
We had our rehearsal dinner (40 people) at the resort at the Palm Terrace Restaurant. It was a buffet style dinner, but Read more...
We had our rehearsal dinner (40 people) at the resort at the Palm Terrace Restaurant. It was a buffet style dinner, but the downside is that they did not put us in a more private area. Instead, our party was spread out across the front portion of the restaurant. The food was good, but not amazing; but the location is extremely convenient if you are having your wedding on the North Shore. Read less
Services Used: Unique Services
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erykac
Wedding:
8/30/2008
1.2/5.0
The wedding cake was delicious (thank goodness) since we were pretty much forced to purchase the cake from them, otherwise they were going to charge us $4.25 per person cake cutting fee. I thought that was pretty ridiculous. We had our ceremony at the Pavilion. It was absolutely beautiful. It cost $1200 for the hour. It was pretty price-y but I don't regret it. The reception was in the Kuilima Ballroom. It was also a beautiful place, we had large windows with views of the ocean throughout the room. We had the Luau dinner buffet for our guests as well as a sushi chef. The food was very good.

That's about all of the nice things I can say. The rest was not to great. The service from the time we tried to book the venue until the two weeks before the wedding went from poor to so-so. The coordinators were very hard to get a hold of. We wanted to get married there because it was so beautiful so we sucked it up and tolerated the poor service. I booked in Feb 08 for an Aug 08 wedding. I orginally spoke with a Jennifer Moons who almost never returned my phone calls. I think she didn't want to deal with me, or at least that is the impression that I got from her, because Sheri Chang ended up becoming our coordinator. I know these girls are extremely busy but that is there job. I had the same issues with never having my phone calls returned. I asked about floral decorations because I was in California and I had never been to Turtle Bay and I had no idea about what decorations were needed. Sheri Chang told me that she would talk to our florist and make sure that we had all of our bases covered. She new the florist and had worked with her in the past so I trusted her. I shouldn't have. We ended up with two vases of flowers, six small center pieces and 50 mysterious floral leis that no one ordered. Now that I look back, it's not that big of a deal but at the time it was pretty upsetting. Also, we ordered and were forced to pre pay for serveral bottles of a specific wine. However, we did not receive them, instead we were given some cheap terrible wine. My husband was very upset and demanded to get what we ordered and paid for, they said they didn't have it even though we had pre-paid for it 30 days in advance. After about 45 minutes they appologized and ended up bringing us a wine list of what they actually did have and we were forced to choose between what they had. Then, once we made our choice, they took another 30 minutes before they brought the wine. By that time, everyone had already finished dinner. So we ended up with all of these bottles of wine that they delivered to our room because nobody drank them. We had to leave them there because we couldn't carry that many bottles on the plane. It was a complete waste of money and it was completely unnecessary for us to have been made upset.
The wedding cake was delicious (thank goodness) since we were pretty much forced to purchase the cake from them, otherwise Read more...
The wedding cake was delicious (thank goodness) since we were pretty much forced to purchase the cake from them, otherwise they were going to charge us $4.25 per person cake cutting fee. I thought that was pretty ridiculous. We had our ceremony at the Pavilion. It was absolutely beautiful. It cost $1200 for the hour. It was pretty price-y but I don't regret it. The reception was in the Kuilima Ballroom. It was also a beautiful place, we had large windows with views of the ocean throughout the room. We had the Luau dinner buffet for our guests as well as a sushi chef. The food was very good.

That's about all of the nice things I can say. The rest was not to great. The service from the time we tried to book the venue until the two weeks before the wedding went from poor to so-so. The coordinators were very hard to get a hold of. We wanted to get married there because it was so beautiful so we sucked it up and tolerated the poor service. I booked in Feb 08 for an Aug 08 wedding. I orginally spoke with a Jennifer Moons who almost never returned my phone calls. I think she didn't want to deal with me, or at least that is the impression that I got from her, because Sheri Chang ended up becoming our coordinator. I know these girls are extremely busy but that is there job. I had the same issues with never having my phone calls returned. I asked about floral decorations because I was in California and I had never been to Turtle Bay and I had no idea about what decorations were needed. Sheri Chang told me that she would talk to our florist and make sure that we had all of our bases covered. She new the florist and had worked with her in the past so I trusted her. I shouldn't have. We ended up with two vases of flowers, six small center pieces and 50 mysterious floral leis that no one ordered. Now that I look back, it's not that big of a deal but at the time it was pretty upsetting. Also, we ordered and were forced to pre pay for serveral bottles of a specific wine. However, we did not receive them, instead we were given some cheap terrible wine. My husband was very upset and demanded to get what we ordered and paid for, they said they didn't have it even though we had pre-paid for it 30 days in advance. After about 45 minutes they appologized and ended up bringing us a wine list of what they actually did have and we were forced to choose between what they had. Then, once we made our choice, they took another 30 minutes before they brought the wine. By that time, everyone had already finished dinner. So we ended up with all of these bottles of wine that they delivered to our room because nobody drank them. We had to leave them there because we couldn't carry that many bottles on the plane. It was a complete waste of money and it was completely unnecessary for us to have been made upset. Read less
Services Used: Wedding Cake, Catering, Wedding Venue
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surfergirl
Wedding:
5/18/2008
4.1/5.0
A great place to get married. the cost was a bit high, but you only get married once, in most cases, and they do there best to make you feel special on your day.
A great place to get married. the cost was a bit high, but you only get married once, in most cases, and they do there Read more...
A great place to get married. the cost was a bit high, but you only get married once, in most cases, and they do there best to make you feel special on your day. Read less
Services Used: Wedding Venue
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Mameow
Wedding:
5/18/2008
3.2/5.0
Beautiful location...sunset is amazing. Food was good per my guests.
I didn't like when they changed my coordinator one week before the wedding.
I also didn't like when they told me they day before of the wedding that they can not do my cake the way I wanted.
Beautiful location...sunset is amazing. Food was good per my guests.
I didn't like when they changed my coordinator Read more...
Beautiful location...sunset is amazing. Food was good per my guests.
I didn't like when they changed my coordinator one week before the wedding.
I also didn't like when they told me they day before of the wedding that they can not do my cake the way I wanted. Read less
Services Used: Wedding Venue
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