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Ultra Diamonds

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Jewelry

REVIEWS

3.4
out of 5.0
3.4/5.0
3.6/5.0
3.4/5.0
3.4/5.0
3.4/5.0
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bob
Wedding:
12/4/2023
0.0/5.0
I had the worst diamond purchasing event I have ever had at kay/ultra diamonds. Coupons were not honored, coupons were sent to my address a week after the validation date indicated on the coupon; the staff at the stores visited were not trained especially for knowing anything about diamonds. The managers did not answer questions and one manager saw us coming and ran to the back room. How professional is that behavior?
I had the worst diamond purchasing event I have ever had at kay/ultra diamonds. Coupons were not honored, coupons were Read more...
I had the worst diamond purchasing event I have ever had at kay/ultra diamonds. Coupons were not honored, coupons were sent to my address a week after the validation date indicated on the coupon; the staff at the stores visited were not trained especially for knowing anything about diamonds. The managers did not answer questions and one manager saw us coming and ran to the back room. How professional is that behavior? Read less
Services Used: Jewelry
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Kyle
Wedding:
8/9/2014
5.0/5.0
Extremely helpful and always smiling when we enter.
Extremely helpful and always smiling when we enter.
Extremely helpful and always smiling when we enter. Read less
Services Used: Jewelry
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Private User
Wedding:
6/28/2013
4.2/5.0
I saw this ring on a Ultra Deal in the Sawgrass Mall in Burlington Coat Factory after i got engaged and immediately fell in love with it...im hoping and praying that i didnt make a bad decision after reading all the comments, but i must say i love my ring and you can never go wrong with 2 carats....
I saw this ring on a Ultra Deal in the Sawgrass Mall in Burlington Coat Factory after i got engaged and immediately fell Read more...
I saw this ring on a Ultra Deal in the Sawgrass Mall in Burlington Coat Factory after i got engaged and immediately fell in love with it...im hoping and praying that i didnt make a bad decision after reading all the comments, but i must say i love my ring and you can never go wrong with 2 carats.... Read less
Services Used: Jewelry
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Private User
Wedding:
6/7/2013
5.0/5.0
I wish there was a way to hit more than a 5 star for value. I've used Ultra Diamonds for years and have always been pleased! They have very great customer service, only one grumpy lady. More than happy to help in any way possible and their prices for the quality are incredible! I was pretty disappointed to learn that Kay jewelers bought out the Branson Ultra Diamonds. They aren't able to work as much on prices but regardless staff is the same and jewelry is also! My ring is beautiful and unique.
I wish there was a way to hit more than a 5 star for value. I've used Ultra Diamonds for years and have always been Read more...
I wish there was a way to hit more than a 5 star for value. I've used Ultra Diamonds for years and have always been pleased! They have very great customer service, only one grumpy lady. More than happy to help in any way possible and their prices for the quality are incredible! I was pretty disappointed to learn that Kay jewelers bought out the Branson Ultra Diamonds. They aren't able to work as much on prices but regardless staff is the same and jewelry is also! My ring is beautiful and unique. Read less
Services Used: Jewelry
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Private User
Wedding:
5/24/2013
4.7/5.0
If you are looking for unique bands, I would recommend visiting either the store in Hagerstown or Arundel Mills. We visited both, and are very happy.
If you are looking for unique bands, I would recommend visiting either the store in Hagerstown or Arundel Mills. We Read more...
If you are looking for unique bands, I would recommend visiting either the store in Hagerstown or Arundel Mills. We visited both, and are very happy. Read less
Services Used: Jewelry
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Elizabeth
Wedding:
3/30/2013
4.6/5.0
The rings we purchased from Ultra are very nice, and were heavily discounted to fit as close as possible to our budget. We had a little bit of an issue with resizing where we thought they had lost both my band and engagement ring, but they were quickly recovered. They had resized my engagement ring at a discount even though we had not purchased it there.
However, they had apparently gotten in a new program for their registers and did not train their employees on how to use it and it took forever to do the final payment and pick up of our rings. The girls were very sweet and apologetic, so it wasn't an awful experience, but I would recommend that when you use them you keep your receipts all together and with you. If you can find a place with better service and similar or better pricing, I would go there.
The rings we purchased from Ultra are very nice, and were heavily discounted to fit as close as possible to our budget. We Read more...
The rings we purchased from Ultra are very nice, and were heavily discounted to fit as close as possible to our budget. We had a little bit of an issue with resizing where we thought they had lost both my band and engagement ring, but they were quickly recovered. They had resized my engagement ring at a discount even though we had not purchased it there.
However, they had apparently gotten in a new program for their registers and did not train their employees on how to use it and it took forever to do the final payment and pick up of our rings. The girls were very sweet and apologetic, so it wasn't an awful experience, but I would recommend that when you use them you keep your receipts all together and with you. If you can find a place with better service and similar or better pricing, I would go there. Read less
Services Used: Jewelry
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Kay
Wedding:
12/29/2012
5.0/5.0
I actually went to the one located in BWI airport. They were very friendly and definitely took care of me and my husband's wedding bands. Would go to them again for anything jewelry related purchase
I actually went to the one located in BWI airport. They were very friendly and definitely took care of me and my husband's Read more...
I actually went to the one located in BWI airport. They were very friendly and definitely took care of me and my husband's wedding bands. Would go to them again for anything jewelry related purchase Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Staff at jeffersonville, ohio were so helpful when my side diamond became lose. Great customer service!
Staff at jeffersonville, ohio were so helpful when my side diamond became lose. Great customer service!
Staff at jeffersonville, ohio were so helpful when my side diamond became lose. Great customer service! Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Got My Husband's Band from here and we Loved it, just wonderful also Great services!
Got My Husband's Band from here and we Loved it, just wonderful also Great services!
Got My Husband's Band from here and we Loved it, just wonderful also Great services! Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
0.0/5.0
I give a big fat 0. Expensive ring and diamond fell out with in 4 months. Ultra Diamond will do NOTHING to fix it.
I give a big fat 0. Expensive ring and diamond fell out with in 4 months. Ultra Diamond will do NOTHING to fix it.
I give a big fat 0. Expensive ring and diamond fell out with in 4 months. Ultra Diamond will do NOTHING to fix it. Read less
Services Used: Jewelry
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