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Unique Bridal

Auburn , MI

LOCATION

Auburn, MI US

WEBSITE

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Dress & Attire

REVIEWS

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3.8/5.0
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flutterby85
Wedding:
6/7/2013
4.0/5.0
Unique Bridal is a must. I went to many different bridal salons, but the staff at Unique were just amazing. They were very helpful and were willing to find out the answers to all of my many questions. I kept having questions for the designer and Sandy called them every time to get my question answered. Their customer service is excellent. The store is on the smaller side, but they have a nice selection of dresss and the prices were the best around. If they dont have the dress you want to try, most designers will send it to them for you to try anyway.
Unique Bridal is a must. I went to many different bridal salons, but the staff at Unique were just amazing. They were very Read more...
Unique Bridal is a must. I went to many different bridal salons, but the staff at Unique were just amazing. They were very helpful and were willing to find out the answers to all of my many questions. I kept having questions for the designer and Sandy called them every time to get my question answered. Their customer service is excellent. The store is on the smaller side, but they have a nice selection of dresss and the prices were the best around. If they dont have the dress you want to try, most designers will send it to them for you to try anyway. Read less
Services Used: Dress & Attire
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Bianca
Wedding:
9/22/2012
4.0/5.0
Great place to go to look for every type of wedding dress you could dream of.. it was amazing.
Great place to go to look for every type of wedding dress you could dream of.. it was amazing.
Great place to go to look for every type of wedding dress you could dream of.. it was amazing. Read less
Services Used: Dress & Attire
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Emily
Wedding:
7/27/2012
5.0/5.0
Small and intimate, Unique bridal was everything I was looking for. I went in with family and my MOH just to look, and was extremely pleased with everything they pulled for me. My stylist listened and put together a range of dresses that opened my eyes to a variety of styles. The dream dress was the last one we put on, and I knew immediately. They share your excitement and are more than willing to take a minute to listen and work with you on everything. I was shocked at how fast the dress actually came in, and after alterations, could not have asked for a more perfect wedding dress for me. My husband was floored and to this day still tells me how beautiful it was. Thanks for making this a very easy and exciting experience!
Small and intimate, Unique bridal was everything I was looking for. I went in with family and my MOH just to look, and was Read more...
Small and intimate, Unique bridal was everything I was looking for. I went in with family and my MOH just to look, and was extremely pleased with everything they pulled for me. My stylist listened and put together a range of dresses that opened my eyes to a variety of styles. The dream dress was the last one we put on, and I knew immediately. They share your excitement and are more than willing to take a minute to listen and work with you on everything. I was shocked at how fast the dress actually came in, and after alterations, could not have asked for a more perfect wedding dress for me. My husband was floored and to this day still tells me how beautiful it was. Thanks for making this a very easy and exciting experience! Read less
Services Used: Dress & Attire
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bridebefore
Wedding:
5/14/2012
0.8/5.0
They do have beautiful dresses but it iwas very difficult to get past the condescending attitude of the woman who worked there. She is an older gal, maybe the owner, but talk about making someone feel unwelcome AND a real pro in pushing someone into making a deposit. "It's gorgeous, designer, and it'll go quickly" Dumb me, I put $500 down even after she wasn't very helpful when I tried it on, but I loved the dress...put the deposit down, left and once I chilled out about it several days later, she was unwilling to return my deposit. Check out their dresses but be careful - she's a pro at sales, not necessarily service. Do not put a deposit down...get the dress number and order it from somewhere else.
They do have beautiful dresses but it iwas very difficult to get past the condescending attitude of the woman who worked Read more...
They do have beautiful dresses but it iwas very difficult to get past the condescending attitude of the woman who worked there. She is an older gal, maybe the owner, but talk about making someone feel unwelcome AND a real pro in pushing someone into making a deposit. "It's gorgeous, designer, and it'll go quickly" Dumb me, I put $500 down even after she wasn't very helpful when I tried it on, but I loved the dress...put the deposit down, left and once I chilled out about it several days later, she was unwilling to return my deposit. Check out their dresses but be careful - she's a pro at sales, not necessarily service. Do not put a deposit down...get the dress number and order it from somewhere else. Read less
Services Used: Dress & Attire
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nikolegoodale
Wedding:
7/16/2011
4.0/5.0
My very first appointment went very well and I was able to find my perfect wedding dress and accessories! I felt that things went a little downhill for the company after my first appointment. I'm not sure if it was under new management or not but a few policies had changed and I did not feel like I received the same level of service as I did in my first appointment. They have a great selection of dresses and accessories but could use a little work in areas such as customer service and communication (when changing policies) skills.
My very first appointment went very well and I was able to find my perfect wedding dress and accessories! I felt that Read more...
My very first appointment went very well and I was able to find my perfect wedding dress and accessories! I felt that things went a little downhill for the company after my first appointment. I'm not sure if it was under new management or not but a few policies had changed and I did not feel like I received the same level of service as I did in my first appointment. They have a great selection of dresses and accessories but could use a little work in areas such as customer service and communication (when changing policies) skills. Read less
Services Used: Dress & Attire
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Regan
Wedding:
7/9/2011
3.5/5.0
My first appointment was awesome! I came in actually looking for the mother of the bride dress(because I had just found my dress at another store). When I found they had the designer and the dress at their store they said they would match what the other salon was giving it to me for. We also got our tuxes throught them and my mom found her dress. They told her at time of purchase they would do alterations for her and then later said they don't do alterations for the mother of the bride dresses. They eventually did it but made us feel bad for asking and that we were an inconvenience. Aside from that my dress was beautiful and looked amazing so I would still reccommend them!
My first appointment was awesome! I came in actually looking for the mother of the bride dress(because I had just found my Read more...
My first appointment was awesome! I came in actually looking for the mother of the bride dress(because I had just found my dress at another store). When I found they had the designer and the dress at their store they said they would match what the other salon was giving it to me for. We also got our tuxes throught them and my mom found her dress. They told her at time of purchase they would do alterations for her and then later said they don't do alterations for the mother of the bride dresses. They eventually did it but made us feel bad for asking and that we were an inconvenience. Aside from that my dress was beautiful and looked amazing so I would still reccommend them! Read less
Services Used: Dress & Attire
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SarahBride12/11/10
Wedding:
12/11/2010
5.0/5.0
I absolutely loved working with Unique Bridal. All the services they offer are one in a million. I went to unique specifically to find a line that they carry but I was very happy with them all around. They were much more attentive then a larger chain bridal store and they were very understanding, prompt and attentive. I am very glad I found my dress at unique.
I absolutely loved working with Unique Bridal. All the services they offer are one in a million. I went to unique Read more...
I absolutely loved working with Unique Bridal. All the services they offer are one in a million. I went to unique specifically to find a line that they carry but I was very happy with them all around. They were much more attentive then a larger chain bridal store and they were very understanding, prompt and attentive. I am very glad I found my dress at unique. Read less
Services Used: Dress & Attire
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Jill
Wedding:
10/2/2010
4.9/5.0
I LOVE MY DRESS! I was so pleased with the final result. Alterations were all inclusive, and it even entailed storage until the big day. I would definitely recommend this dress shop to anyone looking for a nice wedding dress, and small town charm. A definite keeper.
I LOVE MY DRESS! I was so pleased with the final result. Alterations were all inclusive, and it even entailed storage Read more...
I LOVE MY DRESS! I was so pleased with the final result. Alterations were all inclusive, and it even entailed storage until the big day. I would definitely recommend this dress shop to anyone looking for a nice wedding dress, and small town charm. A definite keeper. Read less
Services Used: Dress & Attire
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Susan
Wedding:
8/21/2010
4.2/5.0
We got both our tuxedos and dresses from Unique Bridal. Everyone at the store was very helpful and friendly every time we went in there (and believe me we went in there a lot). The only complaint that I have is that they charge standard $55 fee for alterations and pressing. My girl's dresses were short and all the girls really needed done were to have their straps shortened - $55 is an outrageous amount to pay for that so we had to find someone else to do our alterations. Also, we had a pregnant bridesmaid and they said that a maternity dress was ordered but it was pretty clear that a larger size dress was just ordered because it didn't fit right around her belly. The tuxedos were awesome and probably one of the cheapest prices in the area. I have family from out of town and one brother's tux ended up being too short in the arms when he went to try it on so they ordered another for the next day (which we had to pay for) and it still didn't fit so they had to adjust the arms even more.
We got both our tuxedos and dresses from Unique Bridal. Everyone at the store was very helpful and friendly every time we Read more...
We got both our tuxedos and dresses from Unique Bridal. Everyone at the store was very helpful and friendly every time we went in there (and believe me we went in there a lot). The only complaint that I have is that they charge standard $55 fee for alterations and pressing. My girl's dresses were short and all the girls really needed done were to have their straps shortened - $55 is an outrageous amount to pay for that so we had to find someone else to do our alterations. Also, we had a pregnant bridesmaid and they said that a maternity dress was ordered but it was pretty clear that a larger size dress was just ordered because it didn't fit right around her belly. The tuxedos were awesome and probably one of the cheapest prices in the area. I have family from out of town and one brother's tux ended up being too short in the arms when he went to try it on so they ordered another for the next day (which we had to pay for) and it still didn't fit so they had to adjust the arms even more. Read less
Services Used: Dress & Attire
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SarahKemerer
Wedding:
5/15/2010
5.0/5.0
The ladies knew what they were doing. I thought I knew exaclty what I wanted and she pulled out this dress that I totally didn't like. I tried it anyway and it ended up being the one. They have great customer service and lots to choose from!
The ladies knew what they were doing. I thought I knew exaclty what I wanted and she pulled out this dress that I totally Read more...
The ladies knew what they were doing. I thought I knew exaclty what I wanted and she pulled out this dress that I totally didn't like. I tried it anyway and it ended up being the one. They have great customer service and lots to choose from! Read less
Services Used: Dress & Attire
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sunkissed2785
Wedding:
5/1/2010
4.3/5.0
The store is small and kind of dingy but the dresses they carry are gorgeous and staff are very helpful.
The store is small and kind of dingy but the dresses they carry are gorgeous and staff are very helpful.
The store is small and kind of dingy but the dresses they carry are gorgeous and staff are very helpful. Read less
Services Used: Dress & Attire
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shannonluft
Wedding:
10/11/2009
5.0/5.0
Great Price, Gorgeous Dress
Great Price, Gorgeous Dress
Great Price, Gorgeous Dress Read less
Services Used: Dress & Attire
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dene508
Wedding:
10/3/2009
5.0/5.0
WONDERFUL!!! I bought my dress from Unique Bridal because my mom also bought her dress from there when my dad and her got married. All of the women there were SO helpful and sweet, and they helped me find the dress of my dreams!! I told them that I would LOVE to get married again (to the same man:) just so I could come back to see them and pick out another dress! GREAT service, WONDERFUL ladies!!
WONDERFUL!!! I bought my dress from Unique Bridal because my mom also bought her dress from there when my dad and her got Read more...
WONDERFUL!!! I bought my dress from Unique Bridal because my mom also bought her dress from there when my dad and her got married. All of the women there were SO helpful and sweet, and they helped me find the dress of my dreams!! I told them that I would LOVE to get married again (to the same man:) just so I could come back to see them and pick out another dress! GREAT service, WONDERFUL ladies!! Read less
Services Used: Dress & Attire
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Kristy
Wedding:
4/8/2009
3.5/5.0
I had a few problems but not enough to write them off. The extra drives to their store was annoying but there were more positives than my inconveinences.
I had a few problems but not enough to write them off. The extra drives to their store was annoying but there were more Read more...
I had a few problems but not enough to write them off. The extra drives to their store was annoying but there were more positives than my inconveinences. Read less
Services Used: Dress & Attire
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MrsPtobe
Wedding:
7/26/2008
5.0/5.0
The ladies at Unique Bridal were super helpful, very nice and knowledgeable about their products. Also bought prom dresses here years ago - definitely recommended!
The ladies at Unique Bridal were super helpful, very nice and knowledgeable about their products. Also bought prom dresses Read more...
The ladies at Unique Bridal were super helpful, very nice and knowledgeable about their products. Also bought prom dresses here years ago - definitely recommended! Read less
Services Used: Dress & Attire
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Stacy
Wedding:
5/31/2008
4.1/5.0
They have many designers to select from for a small town bridal salon.
They have many designers to select from for a small town bridal salon.
They have many designers to select from for a small town bridal salon. Read less
Services Used: Dress & Attire
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vcf81
Wedding:
3/3/2008
5.0/5.0
Unique Bridal was a lifesaver; after visiting 13 other shops I was ready to give up. They were able to help me find a great dress. They provided a high standard of service and I didn't have any problems throughout the entire ordering process.
Unique Bridal was a lifesaver; after visiting 13 other shops I was ready to give up. They were able to help me find a Read more...
Unique Bridal was a lifesaver; after visiting 13 other shops I was ready to give up. They were able to help me find a great dress. They provided a high standard of service and I didn't have any problems throughout the entire ordering process. Read less
Services Used: Dress & Attire
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Karen
Wedding:
6/23/2007
5.0/5.0
Everyone at Unique is VERY helpful. The service was excellent. I would deffinatly recomend this Bridal Shop to anyone getting married.
Everyone at Unique is VERY helpful. The service was excellent. I would deffinatly recomend this Bridal Shop to anyone Read more...
Everyone at Unique is VERY helpful. The service was excellent. I would deffinatly recomend this Bridal Shop to anyone getting married. Read less
Services Used: Dress & Attire
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Angela
Wedding:
1/20/2007
2.3/5.0
I purchased my wedding dress ahead of time from this store and they were ok to deal with. I was not impressed with the seamstress or the service that I received from the employees of the store.
I purchased my wedding dress ahead of time from this store and they were ok to deal with. I was not impressed with the Read more...
I purchased my wedding dress ahead of time from this store and they were ok to deal with. I was not impressed with the seamstress or the service that I received from the employees of the store. Read less
Services Used: Dress & Attire
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Michelle
Wedding:
2/4/2006
0.6/5.0
I first purchased my gown from Unique Bridal several years when I was engaged before. When I returned to them to look into alterations, they were going to charge me the full amount for altering my gown again, even though I had already paid once when I first bought the dress. Knowing it was just as expensive to go someplace else, I began to set up the appointments necessary, only be told that one of my previous bridesmaids owed money from the wedding that never happened, and they wouldn't do my alterations unless I paid her debt. I expected some increase in costs due to inflation, but was not going to pay again AND be held responsible for a contract I never signed on a bridesmaid's dress.

I talked with my bridesmaids to find out what had happened. When my first wedding was cancelled, apparently the shop immediately sent all 4 of them into collections--not a friendly contact to ask for payment or a phone call--despite the fact that their original contract still gave them 3 months to pay. The one that didn't pay was a friend of my former-fiancee, so I have no idea what happened with her dress, but it's not my problem to deal with their poor business practices.
I first purchased my gown from Unique Bridal several years when I was engaged before. When I returned to them to look into Read more...
I first purchased my gown from Unique Bridal several years when I was engaged before. When I returned to them to look into alterations, they were going to charge me the full amount for altering my gown again, even though I had already paid once when I first bought the dress. Knowing it was just as expensive to go someplace else, I began to set up the appointments necessary, only be told that one of my previous bridesmaids owed money from the wedding that never happened, and they wouldn't do my alterations unless I paid her debt. I expected some increase in costs due to inflation, but was not going to pay again AND be held responsible for a contract I never signed on a bridesmaid's dress.

I talked with my bridesmaids to find out what had happened. When my first wedding was cancelled, apparently the shop immediately sent all 4 of them into collections--not a friendly contact to ask for payment or a phone call--despite the fact that their original contract still gave them 3 months to pay. The one that didn't pay was a friend of my former-fiancee, so I have no idea what happened with her dress, but it's not my problem to deal with their poor business practices. Read less
Services Used: Dress & Attire
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Amanda
Wedding:
6/13/2003
0.0/5.0
I have been to Unique Bridal three times now and I will NEVER go back again! Each time I have been there the women are snooty and rude. I was just in there October 1, 2009 trying on wedding dresses because my husband and I are renewing our vows and actually having a church wedding this time. I tried on a few dresses and yes at first they helped out. After the second dress they kept disapearing on me and didn't clip me in the back to make the remaining three fit me right, Also, I did take in my husband and two daughters. They were running around the store and yes, were told not to by my husband, myself and one of the ladies there. My oldest daghter got yelled at because she was looking at the veils and was told not to play with or touch them. She also found safety pins and straight pins ON THE FLOOR and gave them to the lady that was "helping" me. She got snooty with my daughter and told her " that's exactly why we don't let kids play with pins in OUR store" She said this because my youngest daughter was crying and ASSUMED she got poked. The thing is, my youngest was crying because she got my cell phone taken away and my oldest was being nice picking these things up and giving then to the lady so nobody did get poked. How about a THANK YOU instead of being a ***** and getting nasty with my daughter lady. She just did you a favor. There were TWO people working the shift and yes, I happen to go in when a wedding party was there picking up there suits and whatnot. But that still doesn't excuse them from not helping me out. One could have worked with the wedding party while the other worked with me. Nope, didn't happen. Instead, when my 23 month old went running down to the other end of the store, me standing in a dress, the lady looks at me, yells at me and says "You know what, you need to come get your kids and make them sit down because we can't be having them run all over our store." Then she starts laughing and tried resaying what she just said but not so mean like. This lady obviously doesn't have kids yet and I can't wait until she does because she's got another thing coming. Yep, that did me in. I went in and changed, totaly wrote down the numbers to the dresses I like and left. Yes, I got what I was looking for from there. I found my dress that I will be getting but they aren't getting my business. I am taking the dress number to Sempliners Bridal and getting my dress from there. Always liked their business and is my place of choice. No more Uniquie Bridal for this woman. NEVER!!! I probably shouldn't have taken in my children but they really weren't bad at all. This lady just took out her frustration and irritations on my children.
I have been to Unique Bridal three times now and I will NEVER go back again! Each time I have been there the women are Read more...
I have been to Unique Bridal three times now and I will NEVER go back again! Each time I have been there the women are snooty and rude. I was just in there October 1, 2009 trying on wedding dresses because my husband and I are renewing our vows and actually having a church wedding this time. I tried on a few dresses and yes at first they helped out. After the second dress they kept disapearing on me and didn't clip me in the back to make the remaining three fit me right, Also, I did take in my husband and two daughters. They were running around the store and yes, were told not to by my husband, myself and one of the ladies there. My oldest daghter got yelled at because she was looking at the veils and was told not to play with or touch them. She also found safety pins and straight pins ON THE FLOOR and gave them to the lady that was "helping" me. She got snooty with my daughter and told her " that's exactly why we don't let kids play with pins in OUR store" She said this because my youngest daughter was crying and ASSUMED she got poked. The thing is, my youngest was crying because she got my cell phone taken away and my oldest was being nice picking these things up and giving then to the lady so nobody did get poked. How about a THANK YOU instead of being a ***** and getting nasty with my daughter lady. She just did you a favor. There were TWO people working the shift and yes, I happen to go in when a wedding party was there picking up there suits and whatnot. But that still doesn't excuse them from not helping me out. One could have worked with the wedding party while the other worked with me. Nope, didn't happen. Instead, when my 23 month old went running down to the other end of the store, me standing in a dress, the lady looks at me, yells at me and says "You know what, you need to come get your kids and make them sit down because we can't be having them run all over our store." Then she starts laughing and tried resaying what she just said but not so mean like. This lady obviously doesn't have kids yet and I can't wait until she does because she's got another thing coming. Yep, that did me in. I went in and changed, totaly wrote down the numbers to the dresses I like and left. Yes, I got what I was looking for from there. I found my dress that I will be getting but they aren't getting my business. I am taking the dress number to Sempliners Bridal and getting my dress from there. Always liked their business and is my place of choice. No more Uniquie Bridal for this woman. NEVER!!! I probably shouldn't have taken in my children but they really weren't bad at all. This lady just took out her frustration and irritations on my children. Read less
Services Used: Dress & Attire
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