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Universal Wedding Cards

Jaipur , NT

LOCATION

Jaipur, NT CA

WEBSITE

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Invitations

REVIEWS

2.7
out of 5.0
2.6/5.0
2.5/5.0
2.6/5.0
3.2/5.0
2.6/5.0
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Anonymous
Wedding:
Recently Married
5.0/5.0
Excellent services and quality product, no hesitation to refer this company.
happy customer.
Excellent services and quality product, no hesitation to refer this company.
happy customer.
Excellent services and quality product, no hesitation to refer this company.
happy customer. Read less
Services Used: Invitations
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Anonymous
Wedding:
Recently Married
0.7/5.0
I made an inquiry for 200 cards and asked for customization. Rajesh Kumbhat appeared to be accommodating at this time as I had ordered sample cards as well. When I was ready to place an order with 125 cards since our requirements had changed, Mr. Kumbhat's response was extremely unprofessional. He indicated that since I had changed the quantity of my order they could no longer make customized changes and he stopped replying to my emails with no further explanation. I found this experience to be extremely stressful, and I am so glad I didn't spend more money than the sample order cost on this company.
I made an inquiry for 200 cards and asked for customization. Rajesh Kumbhat appeared to be accommodating at this time as I Read more...
I made an inquiry for 200 cards and asked for customization. Rajesh Kumbhat appeared to be accommodating at this time as I had ordered sample cards as well. When I was ready to place an order with 125 cards since our requirements had changed, Mr. Kumbhat's response was extremely unprofessional. He indicated that since I had changed the quantity of my order they could no longer make customized changes and he stopped replying to my emails with no further explanation. I found this experience to be extremely stressful, and I am so glad I didn't spend more money than the sample order cost on this company. Read less
Services Used: Invitations
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Ashley
Wedding:
8/14/2015
1.1/5.0
I took a chance and decided to order my invitations online from Universal Wedding Cards. They were extremely responsive at first, then I placed my order and it was downhill from there. The sample arrived in the right colour, and the text was approved. I placed my bulk order and when it was past the estimated time frame, I emailed them. They didn't respond until my second email and said they would dispatch my order within the next day. I received my order and the invitations showed up in hot pink. I ordered purple invitations to go with the theme of my wedding (the sample colour was correct). The sample envelope had a nice swirl design, the envelopes that were shipped were plain. The text on the reception card was supposed to be silver, they printed in gold. The invitations weren't packed properly and many were damaged. I requested that they re-print everything correctly, and they refused. They said they would re-print the silver reception card, but this wasn't as important as getting the purple invitations. They stopped responding to my emails so I opened a Pay Pal claim. They lied in their response to Pay Pal and said they had adjusted the cost of the order, and they hadn't. To top it off they claim that samples are 100% refundable with a bulk order. My sample cost was never refunded and they ignored multiple emails requesting the refund. Pay Pal claimed that my issue was outside of their protection. So now I'm left with $770 worth of hot pink invitations, and not so much as an apology from Universal. Moral of the story: Wedding planning itself can be stressful, don't cause yourself stress and wasted time by ordering from this company.
I took a chance and decided to order my invitations online from Universal Wedding Cards. They were extremely responsive at Read more...
I took a chance and decided to order my invitations online from Universal Wedding Cards. They were extremely responsive at first, then I placed my order and it was downhill from there. The sample arrived in the right colour, and the text was approved. I placed my bulk order and when it was past the estimated time frame, I emailed them. They didn't respond until my second email and said they would dispatch my order within the next day. I received my order and the invitations showed up in hot pink. I ordered purple invitations to go with the theme of my wedding (the sample colour was correct). The sample envelope had a nice swirl design, the envelopes that were shipped were plain. The text on the reception card was supposed to be silver, they printed in gold. The invitations weren't packed properly and many were damaged. I requested that they re-print everything correctly, and they refused. They said they would re-print the silver reception card, but this wasn't as important as getting the purple invitations. They stopped responding to my emails so I opened a Pay Pal claim. They lied in their response to Pay Pal and said they had adjusted the cost of the order, and they hadn't. To top it off they claim that samples are 100% refundable with a bulk order. My sample cost was never refunded and they ignored multiple emails requesting the refund. Pay Pal claimed that my issue was outside of their protection. So now I'm left with $770 worth of hot pink invitations, and not so much as an apology from Universal. Moral of the story: Wedding planning itself can be stressful, don't cause yourself stress and wasted time by ordering from this company. Read less
Services Used: Invitations
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rajan
Wedding:
5/23/2015
4.8/5.0
I ordered 130 cards for my wedding in august, i have to say, from start to finish, rajesh was really helpful, he sent samples to me first and then once i ordered my wedding cards and rsvp cards, he was quick to get prrofs to me so we could finalise how i wanted things to look. It took two full weeks for the order to come but my cards are perfect and i'm more then happy with them! thanks a lot universal wedding cards! :)
I ordered 130 cards for my wedding in august, i have to say, from start to finish, rajesh was really helpful, he sent Read more...
I ordered 130 cards for my wedding in august, i have to say, from start to finish, rajesh was really helpful, he sent samples to me first and then once i ordered my wedding cards and rsvp cards, he was quick to get prrofs to me so we could finalise how i wanted things to look. It took two full weeks for the order to come but my cards are perfect and i'm more then happy with them! thanks a lot universal wedding cards! :) Read less
Services Used: Invitations
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Anonymous
Wedding:
1+ year ago
0.0/5.0
DO NOT USE THEM!!

Totally unprofessional and their staff are among the most incompetant that I have come across! We had an email chain going 40 emails long because they failed to follow simple instructions, even when we manually did everything for them and annotated exactly everything that was wrong. After a long few weeks they finally managed to get it right, only to tell us that the charge had gone up by $75 because the specification was different and they had failed to identify this earlier.

We challenged this and they flat out refused to complete our order and said under no circumstances would they fulfil it! They were incredibly rude about it and tried to blame us, even though they were the ones that couldn't follow simple instructions.

What an absolute waste of time..this is a cowboy company. Do not waste your time and money. I hope that they can somehow get blocked from supplying to the UK.

In the end we used indianweddingcard.com . I'd never look elsewhere, perfect service!
DO NOT USE THEM!!

Totally unprofessional and their staff are among the most incompetant that I have come across! Read more...
DO NOT USE THEM!!

Totally unprofessional and their staff are among the most incompetant that I have come across! We had an email chain going 40 emails long because they failed to follow simple instructions, even when we manually did everything for them and annotated exactly everything that was wrong. After a long few weeks they finally managed to get it right, only to tell us that the charge had gone up by $75 because the specification was different and they had failed to identify this earlier.

We challenged this and they flat out refused to complete our order and said under no circumstances would they fulfil it! They were incredibly rude about it and tried to blame us, even though they were the ones that couldn't follow simple instructions.

What an absolute waste of time..this is a cowboy company. Do not waste your time and money. I hope that they can somehow get blocked from supplying to the UK.

In the end we used indianweddingcard.com . I'd never look elsewhere, perfect service! Read less
Services Used: Invitations
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Anonymous
Wedding:
2+ years ago
0.0/5.0
Your customer service is by far the worst i've ever experienced to date. You have been so unattentive and unclear in all our correspondences. I would highly advise everyone to not bother wasting their time during what is such a stressful and busy period - wedding planning! I don't know how your business is even operational.
Your customer service is by far the worst i've ever experienced to date. You have been so unattentive and unclear in all Read more...
Your customer service is by far the worst i've ever experienced to date. You have been so unattentive and unclear in all our correspondences. I would highly advise everyone to not bother wasting their time during what is such a stressful and busy period - wedding planning! I don't know how your business is even operational. Read less
Services Used: Invitations
Bg22
Private User
Wedding:
6/29/2013
5.0/5.0
Our invitations were beautiful and came exactly as we expected.
Our invitations were beautiful and came exactly as we expected.
Our invitations were beautiful and came exactly as we expected. Read less
Services Used: Invitations
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ladysusanharris
Wedding:
4/4/2009
5.0/5.0
My invitations were BEAUTIFUL!!!!!! And unique.
My invitations were BEAUTIFUL!!!!!! And unique.
My invitations were BEAUTIFUL!!!!!! And unique. Read less
Services Used: Invitations
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