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(8)

Upper Crust Catering

Seattle , WA
EMAIL US
EMAIL US

LOCATION

8420 greenwood ave n
Seattle, WA US 98103 (map)
Please let this vendor know that you found them on the WeddingWire Network.
Catering

INFO FOR CATERING

What catering services do you provide?
Buffet, Cocktail Reception, Family Style, Hors d'oeuvres - Displayed, Hors d'oeuvres - Passed, Plated, Stations
What bar services do you provide?
Cash Bar, Limited Bar, Open Bar
What alcohol services do you provide?
Champagne Toast
What types of cuisine do you cater?
African, American (New), American (Traditional), Asian, British, Cajun, Caribbean, Chinese, Creole, Ethiopian, French, German, Indian, Italian, Japanese, Korean, Latin American, Mediterranean, Mexican, Pan-Asian, Polynesian, Russian, Southern, Southwestern, Spanish, Thai, Vietnamese
Do you accommodate dietary needs?
Gluten Free, Kosher, Lactose Free, No Pork, Organic, Vegan, Vegetarian
What is your maximum catering capacity?
1000

REVIEWS

3.9
out of 5.0
3.8/5.0
3.9/5.0
3.8/5.0
3.9/5.0
3.9/5.0
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Kristin
Wedding:
7/5/2014
4.8/5.0
Upper Crust catered my wedding in July. Joey was so great - always emailed me right back, scheduled phone calls and tastings. I never felt like they were trying to "up sell" me and while my budget wasn't huge, they made us feel like we were very important. The food was amazing and loved by all! The Bartender could have used a little guidance on the beer taps (CO2 was over pressurized so it ran out before the beer did) and mixed drink lacked a few ingredients...but otherwise very stellar choice! Linens were gorgeous and they made our day stress less. I would highly recommend Upper Crust catering. Thank you, Joey!
Upper Crust catered my wedding in July. Joey was so great - always emailed me right back, scheduled phone calls and Read more...
Upper Crust catered my wedding in July. Joey was so great - always emailed me right back, scheduled phone calls and tastings. I never felt like they were trying to "up sell" me and while my budget wasn't huge, they made us feel like we were very important. The food was amazing and loved by all! The Bartender could have used a little guidance on the beer taps (CO2 was over pressurized so it ran out before the beer did) and mixed drink lacked a few ingredients...but otherwise very stellar choice! Linens were gorgeous and they made our day stress less. I would highly recommend Upper Crust catering. Thank you, Joey! Read less
Services Used: Catering
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Wendy
Wedding:
9/14/2013
4.8/5.0
The food was excellent. We had over 200 guests and everyone's food was good. The passed appetizers received rave reviews as did the risotto stuffed chicken. The company was easy to work with and responded promptly to our requests. The contract was clear and easy to understand what was included. We would use them again and had several guests ask for their contact informatiom.
The food was excellent. We had over 200 guests and everyone's food was good. The passed appetizers received rave reviews Read more...
The food was excellent. We had over 200 guests and everyone's food was good. The passed appetizers received rave reviews as did the risotto stuffed chicken. The company was easy to work with and responded promptly to our requests. The contract was clear and easy to understand what was included. We would use them again and had several guests ask for their contact informatiom. Read less
Services Used: Catering
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Teasha
Wedding:
7/13/2013
5.0/5.0
I got married July 13th at The Fremont Abbey in Seattle. Upper Crust is one of there preferred caterers. I was thinking of paying the fee and using an outside caterer that I worked with before, but decided to meet with the preferred caters first to see what options there were. Once meeting with Upper Crust it was a done deal. My husband and I spent hours at our first meeting, just having great conversation with Joey. I started out with just the basics for my wedding day, then because of the amazing service ended up using Upper Crust for everything (guest tables, cocktail tables, linens, runners, appetizers etc). I am kind of a control freak because so was stressing about all that Upper Crust had to do on my wedding day thinking it seemed like to much for a few people to handle (Bar, Set up tables, linens, appetizers and drinks, buffet and the list goes on) but boy did they deliver. Everything was PERFECT. They followed through on everything (and more) they said would. I was beyond impressed with the staff that worked my wedding. They were fast, accommodating, kind, and focused. Did I also mention the food was DELICIOUS? Everyone came up to me telling me how wonderful it was. Thank you Joey and to everyone at Upper Crust for making my wedding day perfect. You were a pleasure to work with and I look forward to the next time we cross paths.
I got married July 13th at The Fremont Abbey in Seattle. Upper Crust is one of there preferred caterers. I was thinking of Read more...
I got married July 13th at The Fremont Abbey in Seattle. Upper Crust is one of there preferred caterers. I was thinking of paying the fee and using an outside caterer that I worked with before, but decided to meet with the preferred caters first to see what options there were. Once meeting with Upper Crust it was a done deal. My husband and I spent hours at our first meeting, just having great conversation with Joey. I started out with just the basics for my wedding day, then because of the amazing service ended up using Upper Crust for everything (guest tables, cocktail tables, linens, runners, appetizers etc). I am kind of a control freak because so was stressing about all that Upper Crust had to do on my wedding day thinking it seemed like to much for a few people to handle (Bar, Set up tables, linens, appetizers and drinks, buffet and the list goes on) but boy did they deliver. Everything was PERFECT. They followed through on everything (and more) they said would. I was beyond impressed with the staff that worked my wedding. They were fast, accommodating, kind, and focused. Did I also mention the food was DELICIOUS? Everyone came up to me telling me how wonderful it was. Thank you Joey and to everyone at Upper Crust for making my wedding day perfect. You were a pleasure to work with and I look forward to the next time we cross paths. Read less
Services Used: Catering
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Trulee
Wedding:
6/11/2010
5.0/5.0
The Upper Crust Catering was on the upper crust of service. Many great complements from all guest on the food. Also this company was great to work with form beginning to end, they made everything simple and took the work away from me. I would use the Upper Crust Catering for future events and am very glad that I used them for my wedding.
The Upper Crust Catering was on the upper crust of service. Many great complements from all guest on the food. Also this Read more...
The Upper Crust Catering was on the upper crust of service. Many great complements from all guest on the food. Also this company was great to work with form beginning to end, they made everything simple and took the work away from me. I would use the Upper Crust Catering for future events and am very glad that I used them for my wedding. Read less
Services Used: Catering
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Kristin
Wedding:
10/23/2009
1.0/5.0
Do not hire this vendor!

My husband and I hired Jim and The Upper Crust Catering for our wedding in October 2009 and it is the BIGGEST mistake and regret we have from our wedding day.

When we initially met with Jim (the owner) to go over packages to see if this company was a good fit for us, he was great. He seemed understanding that we were on a budget and promised he could provide a great product for the amount we had to spend on catering. We spent more than an hour there talking about our wedding plans and such and walked away feeling truly blessed to have found a vendor that "cared" about their clients and provided an estimate inside our budget. Well....unfortunately this was all a false exterior.

Not only were they extremely difficult to get a hold of (several emails AND calls were required to get one response), but a week before the wedding when we provided our final head-count they tacked on an extra $1,000 to the bill because we had 25 more guests RSVP (considering we were spending only $2,500 on appetizers for 200 people, paying $1,000 more for only 25 people was CRAZY!). He explained that they wanted to make sure they didn't run out of food (which is totally understandable) and that we needed several more tables (and therefore linens and such) even if it was only 25 people. He explained that because it was so much extra on top of our deposit and estimate he'd do us the honor of personally being at our wedding to oversee everything and make sure it went smoothly. Knowing that it is worth the money not to run out of food and make sure our guests were cared for, we happily paid the extra amount even though it went way above our budget.

The day of the wedding 1) They ran out of food; I didn't even get anything to eat at my OWN wedding! After they tacked on $1,000 to purposely NOT run out of food! 2) The "bartender" they provided did not check ID's and we therefore had underage drinking at the event -- something the venue AND we would have been personally liable for. 3) Jim did NOT, ever, show up to the event. We paid for him to be there and he never showed. 4) At the end of the night when they were packing up, they started carting the alcohol we purchased INDEPENDENTLY from the catering company into their truck to take back with them. My mom had to stop them from taking it, explaining the bride and groom purchased that themselves....they left it all on the sidewalk for my mom to pick up.

Obviously being seriously upset with the service we received and paid for, we sent SEVERAL emails and called dozens of times within a month of the wedding to speak with Jim and explain to him what happened -- simply just to hear that he was sorry for their poor service or to just acknowledge what happened was wrong. Not only did it take several emails and phone calls to receive a response (my husband finally caught him when he answered the phone during one attempt), but Jim denied any of this happening and that since he wasn't there he couldn't confirm that our complaints were valid. SERIOUSLY!? No apology, no attempt to make things right, not even an acknowledgement or consideration of these complaints.

Long story short: this guy and this company have a friendly, gregarious, and caring charade they put on, but it is a total lie. Their service is atrocious and company a sham. They scammed us out of money on the most important day of our lives and failed to even respond or acknowledge our complaints, which are 100% legitimate. If Jim had owned up to these shortcomings and even apologized once for any of them we would gladly forgive and move on, but I do not want any other bride or groom to suffer hiring this horrible catering company.

Again, the only thing we hired them for was to provide food and good service to our guests, and they 100% FAILED at both of those things.
Do not hire this vendor!

My husband and I hired Jim and The Upper Crust Catering for our wedding in October 2009 Read more...
Do not hire this vendor!

My husband and I hired Jim and The Upper Crust Catering for our wedding in October 2009 and it is the BIGGEST mistake and regret we have from our wedding day.

When we initially met with Jim (the owner) to go over packages to see if this company was a good fit for us, he was great. He seemed understanding that we were on a budget and promised he could provide a great product for the amount we had to spend on catering. We spent more than an hour there talking about our wedding plans and such and walked away feeling truly blessed to have found a vendor that "cared" about their clients and provided an estimate inside our budget. Well....unfortunately this was all a false exterior.

Not only were they extremely difficult to get a hold of (several emails AND calls were required to get one response), but a week before the wedding when we provided our final head-count they tacked on an extra $1,000 to the bill because we had 25 more guests RSVP (considering we were spending only $2,500 on appetizers for 200 people, paying $1,000 more for only 25 people was CRAZY!). He explained that they wanted to make sure they didn't run out of food (which is totally understandable) and that we needed several more tables (and therefore linens and such) even if it was only 25 people. He explained that because it was so much extra on top of our deposit and estimate he'd do us the honor of personally being at our wedding to oversee everything and make sure it went smoothly. Knowing that it is worth the money not to run out of food and make sure our guests were cared for, we happily paid the extra amount even though it went way above our budget.

The day of the wedding 1) They ran out of food; I didn't even get anything to eat at my OWN wedding! After they tacked on $1,000 to purposely NOT run out of food! 2) The "bartender" they provided did not check ID's and we therefore had underage drinking at the event -- something the venue AND we would have been personally liable for. 3) Jim did NOT, ever, show up to the event. We paid for him to be there and he never showed. 4) At the end of the night when they were packing up, they started carting the alcohol we purchased INDEPENDENTLY from the catering company into their truck to take back with them. My mom had to stop them from taking it, explaining the bride and groom purchased that themselves....they left it all on the sidewalk for my mom to pick up.

Obviously being seriously upset with the service we received and paid for, we sent SEVERAL emails and called dozens of times within a month of the wedding to speak with Jim and explain to him what happened -- simply just to hear that he was sorry for their poor service or to just acknowledge what happened was wrong. Not only did it take several emails and phone calls to receive a response (my husband finally caught him when he answered the phone during one attempt), but Jim denied any of this happening and that since he wasn't there he couldn't confirm that our complaints were valid. SERIOUSLY!? No apology, no attempt to make things right, not even an acknowledgement or consideration of these complaints.

Long story short: this guy and this company have a friendly, gregarious, and caring charade they put on, but it is a total lie. Their service is atrocious and company a sham. They scammed us out of money on the most important day of our lives and failed to even respond or acknowledge our complaints, which are 100% legitimate. If Jim had owned up to these shortcomings and even apologized once for any of them we would gladly forgive and move on, but I do not want any other bride or groom to suffer hiring this horrible catering company.

Again, the only thing we hired them for was to provide food and good service to our guests, and they 100% FAILED at both of those things. Read less
Services Used: Catering
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theshopester
Wedding:
8/8/2009
1.4/5.0
I have some severe allergies and Upper Crust told me it would not be a problem. They took extensive notes and everything sounded great. Whoever in the company actually set up wedding did not look at my notes AT ALL! Half of the food I couldn't eat. Also, we love beer and had planned on beer instead of champagne and had paid for pints instead of flutes. When they set the table with flutes my wedding planner told them to remove them, so they did so while my guests were present. When asked by my guests why they were being removed someone from the catering company told them I couldn't afford champagne so they were removing the flutes. I have never seen such horrible service as Upper Crust provided. Do not use this vendor!
I have some severe allergies and Upper Crust told me it would not be a problem. They took extensive notes and everything Read more...
I have some severe allergies and Upper Crust told me it would not be a problem. They took extensive notes and everything sounded great. Whoever in the company actually set up wedding did not look at my notes AT ALL! Half of the food I couldn't eat. Also, we love beer and had planned on beer instead of champagne and had paid for pints instead of flutes. When they set the table with flutes my wedding planner told them to remove them, so they did so while my guests were present. When asked by my guests why they were being removed someone from the catering company told them I couldn't afford champagne so they were removing the flutes. I have never seen such horrible service as Upper Crust provided. Do not use this vendor! Read less
Services Used: Catering
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hollytokip
Wedding:
6/18/2005
5.0/5.0
I was very impressed by Jim Lustig and his company, The Upper Crust Catering. Jim met with my parents and fiance personally about 5 months before our wedding. He was the ONLY caterer we met with that actually quoted us a price under our budget. Every other caterer quoted us something near to, but over our budget. I felt that showed that Jim cared much more than other caterers.
He spent hours going over a menu with us that included everything from lamb to vegetarian dishes (some of my relatives and friends are vegetarian). ALL the dishes were amazing when we had our taste test, which was included in the price of the catering.
On the day of the wedding the Upper Crust showed up with plenty of time to cook all the food for 115 people and did a fantastic job on the display table for our sit down dinner buffet. All the staff was very attentive and made my husband and me a plate with every dish on it so we could try them all.
Years later our guests are STILL commenting on how great the food was. The Upper Crust Catering did an amazing job or catering to our desires and making fabulous food. Way to go, Jim!
I was very impressed by Jim Lustig and his company, The Upper Crust Catering. Jim met with my parents and fiance Read more...
I was very impressed by Jim Lustig and his company, The Upper Crust Catering. Jim met with my parents and fiance personally about 5 months before our wedding. He was the ONLY caterer we met with that actually quoted us a price under our budget. Every other caterer quoted us something near to, but over our budget. I felt that showed that Jim cared much more than other caterers.
He spent hours going over a menu with us that included everything from lamb to vegetarian dishes (some of my relatives and friends are vegetarian). ALL the dishes were amazing when we had our taste test, which was included in the price of the catering.
On the day of the wedding the Upper Crust showed up with plenty of time to cook all the food for 115 people and did a fantastic job on the display table for our sit down dinner buffet. All the staff was very attentive and made my husband and me a plate with every dish on it so we could try them all.
Years later our guests are STILL commenting on how great the food was. The Upper Crust Catering did an amazing job or catering to our desires and making fabulous food. Way to go, Jim! Read less
Services Used: Catering

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8420 greenwood ave n, Seattle, WA 98103 See On Map
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