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Urbane Wedding Co.

LOCATION

US
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Photography , Videography

REVIEWS

3.4
out of 5.0
3.4/5.0
3.4/5.0
3.4/5.0
3.4/5.0
3.4/5.0
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Anonymous
Wedding:
1+ year ago
0.0/5.0
THIS COMPANY IS A HUGE SCAM!! I've never been so mad at myself for trusting an online service company such as Urbane Weddding. Just like everyone else, service was absolutely great and responsive at the beginning which was April 2013. Their chat was functioning, videos and blogs were there, all links worked, confirmation emails and reply emails received in a timely manner. Until the beginning of June, I contacted UWC or Chris to see why I haven't been assigned a videographer yet when they initially told me the exact people/persons would be assigned about 1 month before the wedding. His reply then was that they would not be assigned until 1 week before the wedding. I thought that was odd but as any other bride, I was incredibly busy with work and last minute details so I just kept putting my trust in them. Until 2 weeks before the wedding I emailed again that's when I received an email stating that they've changed management, and to email a new email. But that did not return any responses. After multiple emails to them, I finally got one saying that the company went bankrupt but that all open orders would be fulfilled. Biatch ass liars!! As could be expected - no videographer showed up on my wedding day. My family found a last min videographer for my wedding but it wasn't ideal for me since I had a specific type of video/cinemtography i was looking for. An incredible amount of stress before my wedding. I had submitted a dispute with PayPal only to have them close it down right away saying that the transaction was more than 45 days ago. Well no shiet!! that's how they scam people, and only collect deposits that are more than 45 days out!! Now PayPals going to hear from me too! How many folks on here got SCAMMED THRU PAYPAL?? And they are not doing anything to protect us or future innocent people with a LAME-O law with the 45 days. Any criminal can scam a deposit 45 days in advance.. so really?? Both on my hate list right now. Do not use - stay away!!
THIS COMPANY IS A HUGE SCAM!! I've never been so mad at myself for trusting an online service company such as Urbane Read more...
THIS COMPANY IS A HUGE SCAM!! I've never been so mad at myself for trusting an online service company such as Urbane Weddding. Just like everyone else, service was absolutely great and responsive at the beginning which was April 2013. Their chat was functioning, videos and blogs were there, all links worked, confirmation emails and reply emails received in a timely manner. Until the beginning of June, I contacted UWC or Chris to see why I haven't been assigned a videographer yet when they initially told me the exact people/persons would be assigned about 1 month before the wedding. His reply then was that they would not be assigned until 1 week before the wedding. I thought that was odd but as any other bride, I was incredibly busy with work and last minute details so I just kept putting my trust in them. Until 2 weeks before the wedding I emailed again that's when I received an email stating that they've changed management, and to email a new email. But that did not return any responses. After multiple emails to them, I finally got one saying that the company went bankrupt but that all open orders would be fulfilled. Biatch ass liars!! As could be expected - no videographer showed up on my wedding day. My family found a last min videographer for my wedding but it wasn't ideal for me since I had a specific type of video/cinemtography i was looking for. An incredible amount of stress before my wedding. I had submitted a dispute with PayPal only to have them close it down right away saying that the transaction was more than 45 days ago. Well no shiet!! that's how they scam people, and only collect deposits that are more than 45 days out!! Now PayPals going to hear from me too! How many folks on here got SCAMMED THRU PAYPAL?? And they are not doing anything to protect us or future innocent people with a LAME-O law with the 45 days. Any criminal can scam a deposit 45 days in advance.. so really?? Both on my hate list right now. Do not use - stay away!! Read less
Services Used: Videography
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bbp13
Wedding:
6/23/2013
0.0/5.0
BRIDES BEWARE:

"Urbane Wedding Company has a new email inbox now due to an internal re-structuring of company management since the previous ownership is undergoing bankruptcy."

That was in the automatic-reply email that I received after paying for wedding videography services to Urbane Wedding Company via Paypal. After paying, I never received the promised confirmation email after more than four days and the response I got was that I needed to contact a new email address because of bankruptcy/new management.

I have started to dispute the charges via Paypal, and have emailed them requesting a refund at their "new" email address and received a response from google saying "The email account that you tried to reach does not exist."

There is nothing on their website about what is going on with them and had I not emailed them looking for my confirmation email I probably would have never known!

If you've already submitted a deposit, it would DEFINITELY be best start the dispute process with either Paypal or your credit card company ASAP! Good Luck!
BRIDES BEWARE:

"Urbane Wedding Company has a new email inbox now due to an internal re-structuring of company Read more...
BRIDES BEWARE:

"Urbane Wedding Company has a new email inbox now due to an internal re-structuring of company management since the previous ownership is undergoing bankruptcy."

That was in the automatic-reply email that I received after paying for wedding videography services to Urbane Wedding Company via Paypal. After paying, I never received the promised confirmation email after more than four days and the response I got was that I needed to contact a new email address because of bankruptcy/new management.

I have started to dispute the charges via Paypal, and have emailed them requesting a refund at their "new" email address and received a response from google saying "The email account that you tried to reach does not exist."

There is nothing on their website about what is going on with them and had I not emailed them looking for my confirmation email I probably would have never known!

If you've already submitted a deposit, it would DEFINITELY be best start the dispute process with either Paypal or your credit card company ASAP! Good Luck! Read less
Services Used: Videography
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Melania
Wedding:
6/22/2013
0.0/5.0
I booked them 6 months in advance for my wedding. I booked 2 videographers and 2 photographers + Photobooth. Two days before my wedding I contacted them again to make sure everything's set. 2 HOURS BEFORE MY WEDDING I CALLED EVERY NUMBER OF THEIRS I HAD NONE OF THEM PICKED UP AND HALF OF THEM DISCONNECTED!!! I HAD NOOO VIDEOGRAPHER OR PHOTOGRAPHER OR PHOTOBOOTH AT MY WEDDING! I CRIED THE ENTIRE NIGHT OF MY WEDDING KNOWING I WON'T HAVE ANY PICTURES OR VIDEOS TO LOOK BACK ON OR TO SHOW MY KIDS. THIS COMPANY RUINED MY WEDDING.. THEY GO OUT AND CONTACT RANDOM COLLEGE STUDENTS TO VIDEO AND PHOTO FOR WEDDINGS FROM WHAT I FOUND OUT. IT'S A SCAM PLEASEEEE TO ANYONE THINKING OF BOOKING THEM PLEASE DON'T LISTEN TO THESE REVIEWS THESE REVIEWS ARE FROM THE LAST OWNER OF THE COMPANY THEY WENT BANKRUPT AND NOW HAVE A NEW OWNER PLEASEEEE DON'T BOOK THIS VENDOR. IT'S A SCAM
I booked them 6 months in advance for my wedding. I booked 2 videographers and 2 photographers + Photobooth. Two days Read more...
I booked them 6 months in advance for my wedding. I booked 2 videographers and 2 photographers + Photobooth. Two days before my wedding I contacted them again to make sure everything's set. 2 HOURS BEFORE MY WEDDING I CALLED EVERY NUMBER OF THEIRS I HAD NONE OF THEM PICKED UP AND HALF OF THEM DISCONNECTED!!! I HAD NOOO VIDEOGRAPHER OR PHOTOGRAPHER OR PHOTOBOOTH AT MY WEDDING! I CRIED THE ENTIRE NIGHT OF MY WEDDING KNOWING I WON'T HAVE ANY PICTURES OR VIDEOS TO LOOK BACK ON OR TO SHOW MY KIDS. THIS COMPANY RUINED MY WEDDING.. THEY GO OUT AND CONTACT RANDOM COLLEGE STUDENTS TO VIDEO AND PHOTO FOR WEDDINGS FROM WHAT I FOUND OUT. IT'S A SCAM PLEASEEEE TO ANYONE THINKING OF BOOKING THEM PLEASE DON'T LISTEN TO THESE REVIEWS THESE REVIEWS ARE FROM THE LAST OWNER OF THE COMPANY THEY WENT BANKRUPT AND NOW HAVE A NEW OWNER PLEASEEEE DON'T BOOK THIS VENDOR. IT'S A SCAM Read less
Services Used: Photography, Videography
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Eric
Wedding:
6/22/2013
0.0/5.0
Terrible! They didn't show for our event!! It was unreal, cannot even fathom how they didn't show up! Complete fraud! My new wife is devastated we have no film of our event! Thanks for nothing. Do not use this company they are horrible for what they did to us. However they did do something, they took our money. We called and never did they return our call. I am still in shock. We are so disappointed and sad..
Terrible! They didn't show for our event!! It was unreal, cannot even fathom how they didn't show up! Complete fraud! My Read more...
Terrible! They didn't show for our event!! It was unreal, cannot even fathom how they didn't show up! Complete fraud! My new wife is devastated we have no film of our event! Thanks for nothing. Do not use this company they are horrible for what they did to us. However they did do something, they took our money. We called and never did they return our call. I am still in shock. We are so disappointed and sad.. Read less
Services Used: Photography, Videography
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Cece
Wedding:
6/22/2013
0.0/5.0
This company failed to appear at the rehearsal dinner and wedding.. No return calls despite several messages left. They accepted the $250 deposit and provided zero service!!! BUYER BEWARE!!!! The coordinator was Tasha.. There are no words to describe the level of unprofessionalism!!!!
This company failed to appear at the rehearsal dinner and wedding.. No return calls despite several messages left. They Read more...
This company failed to appear at the rehearsal dinner and wedding.. No return calls despite several messages left. They accepted the $250 deposit and provided zero service!!! BUYER BEWARE!!!! The coordinator was Tasha.. There are no words to describe the level of unprofessionalism!!!! Read less
Services Used: Photography, Videography
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Dannette
Wedding:
6/22/2013
0.0/5.0
ALERT: this company was contracted for our sisters wedding and DID NOT SHOW UP!!!!!! Bride's DO NOT TAKE A CHANCE OF RUINING YOUR DAY!!! DO NOT HIRE!!
ALERT: this company was contracted for our sisters wedding and DID NOT SHOW UP!!!!!! Bride's DO NOT TAKE A CHANCE OF Read more...
ALERT: this company was contracted for our sisters wedding and DID NOT SHOW UP!!!!!! Bride's DO NOT TAKE A CHANCE OF RUINING YOUR DAY!!! DO NOT HIRE!! Read less
Services Used: Videography
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Tanya
Wedding:
6/22/2013
0.0/5.0
This vendor was supposed to videotape a wedding for our friends and did not show up. Our friends had a contract with Urbane AND they paid the deposit. Urbane simply did not show up. Urbane does not deserve to be in business and I hope that people think twice before hiring them to provide any services. Our friends still have not heard from them a day later. They haven't even bothered to call with any sort of explanation. This is beyond unacceptable.
This vendor was supposed to videotape a wedding for our friends and did not show up. Our friends had a contract with Read more...
This vendor was supposed to videotape a wedding for our friends and did not show up. Our friends had a contract with Urbane AND they paid the deposit. Urbane simply did not show up. Urbane does not deserve to be in business and I hope that people think twice before hiring them to provide any services. Our friends still have not heard from them a day later. They haven't even bothered to call with any sort of explanation. This is beyond unacceptable. Read less
Services Used: Photography, Videography
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Anonymous
Wedding:
1+ year ago
0.0/5.0
Urbane took my cousin's deposit, sent a confirmation email then never showed up to for the wedding!!! This is not only inexcusable but unbelievably unprofessional. Now my cousin and his new wife have no video of the ceremony and reception. Does this company even realize how tragic that is? Urbane, the word will be spread to ensure no other couple experiences this. ZERO stars for you.
Urbane took my cousin's deposit, sent a confirmation email then never showed up to for the wedding!!! This is not only Read more...
Urbane took my cousin's deposit, sent a confirmation email then never showed up to for the wedding!!! This is not only inexcusable but unbelievably unprofessional. Now my cousin and his new wife have no video of the ceremony and reception. Does this company even realize how tragic that is? Urbane, the word will be spread to ensure no other couple experiences this. ZERO stars for you. Read less
Services Used: Videography, Unique Services
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Alison
Wedding:
6/22/2013
0.0/5.0
DO NOT USE!!!! As noted in several comments already, this company is a HUGE FRAUD!!! Booked a photographer well in advance and PAID IN FULL. On the day of the wedding, could not get in touch with them. Between wedding planner and several other's efforts, there was NO RESPONSE to multiple calls, e-mails, etc. NO SHOW on the day of the wedding. Managed to get remainder of deposit from PayPal (successful dispute claim) and working with credit card company to refund the remainder... but such a headache. AVOID AT ALL COSTS!!!
DO NOT USE!!!! As noted in several comments already, this company is a HUGE FRAUD!!! Booked a photographer well in advance Read more...
DO NOT USE!!!! As noted in several comments already, this company is a HUGE FRAUD!!! Booked a photographer well in advance and PAID IN FULL. On the day of the wedding, could not get in touch with them. Between wedding planner and several other's efforts, there was NO RESPONSE to multiple calls, e-mails, etc. NO SHOW on the day of the wedding. Managed to get remainder of deposit from PayPal (successful dispute claim) and working with credit card company to refund the remainder... but such a headache. AVOID AT ALL COSTS!!! Read less
Services Used: Photography
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Anonymous
Wedding:
1+ year ago
0.0/5.0
This business is a COMPLETE SCAM!!!! My husband and I have experienced the same as everyone below. We had Tasha and another videographer actually show up to shoot our wedding. It has been 2 months since our wedding and we have not heard from her in over a month. There is a HUGE backstory, but I will spare you for now.

My suggestion: File a police report, file a report with IC3 online and print all emails and means of contact to support your case. We have been researching all afternoon and evening and think they are linked to a new video/photography company in the Valley. Beware!
This business is a COMPLETE SCAM!!!! My husband and I have experienced the same as everyone below. We had Tasha and Read more...
This business is a COMPLETE SCAM!!!! My husband and I have experienced the same as everyone below. We had Tasha and another videographer actually show up to shoot our wedding. It has been 2 months since our wedding and we have not heard from her in over a month. There is a HUGE backstory, but I will spare you for now.

My suggestion: File a police report, file a report with IC3 online and print all emails and means of contact to support your case. We have been researching all afternoon and evening and think they are linked to a new video/photography company in the Valley. Beware! Read less
Services Used: Videography
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