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Urbane Wedding Co.

LOCATION

US
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Photography , Videography

REVIEWS

3.4
out of 5.0
3.4/5.0
3.4/5.0
3.4/5.0
3.4/5.0
3.4/5.0
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Layla
Wedding:
6/22/2013
0.1/5.0
I hired 2 videographers and 1 photographer for my 500+ person wedding. They sent 1 videographer. I called my contact at the company, Travis, and his line was disconnected. I emailed them about 5 times, no response. So, on the day of my wedding, at 4 pm - I realized all I had was 1 videographer and she told me that she heard the company got sold a couple weeks ago. Talk about a lack of intergrity on the part of everyone who worked at that company, especially Travis. Luckily for me, we had a family member who was a videographer and he managed to take care of everything for us. Do NOT use this company, they just hire random people from different cities, people they've never met in person and they send them to different wedding all over california, arizona and whereever else. I haven't recieved a refund, a phone call, NOTHING. Horrible, horrible experience. Run away. I also paid for a photo booth that never arrived. Thanks alot, Travis and Urbane company.
I hired 2 videographers and 1 photographer for my 500+ person wedding. They sent 1 videographer. I called my contact at Read more...
I hired 2 videographers and 1 photographer for my 500+ person wedding. They sent 1 videographer. I called my contact at the company, Travis, and his line was disconnected. I emailed them about 5 times, no response. So, on the day of my wedding, at 4 pm - I realized all I had was 1 videographer and she told me that she heard the company got sold a couple weeks ago. Talk about a lack of intergrity on the part of everyone who worked at that company, especially Travis. Luckily for me, we had a family member who was a videographer and he managed to take care of everything for us. Do NOT use this company, they just hire random people from different cities, people they've never met in person and they send them to different wedding all over california, arizona and whereever else. I haven't recieved a refund, a phone call, NOTHING. Horrible, horrible experience. Run away. I also paid for a photo booth that never arrived. Thanks alot, Travis and Urbane company. Read less
Services Used: Photography, Videography
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Melania
Wedding:
6/22/2013
0.0/5.0
I booked them 6 months in advance for my wedding. I booked 2 videographers and 2 photographers + Photobooth. Two days before my wedding I contacted them again to make sure everything's set. 2 HOURS BEFORE MY WEDDING I CALLED EVERY NUMBER OF THEIRS I HAD NONE OF THEM PICKED UP AND HALF OF THEM DISCONNECTED!!! I HAD NOOO VIDEOGRAPHER OR PHOTOGRAPHER OR PHOTOBOOTH AT MY WEDDING! I CRIED THE ENTIRE NIGHT OF MY WEDDING KNOWING I WON'T HAVE ANY PICTURES OR VIDEOS TO LOOK BACK ON OR TO SHOW MY KIDS. THIS COMPANY RUINED MY WEDDING.. THEY GO OUT AND CONTACT RANDOM COLLEGE STUDENTS TO VIDEO AND PHOTO FOR WEDDINGS FROM WHAT I FOUND OUT. IT'S A SCAM PLEASEEEE TO ANYONE THINKING OF BOOKING THEM PLEASE DON'T LISTEN TO THESE REVIEWS THESE REVIEWS ARE FROM THE LAST OWNER OF THE COMPANY THEY WENT BANKRUPT AND NOW HAVE A NEW OWNER PLEASEEEE DON'T BOOK THIS VENDOR. IT'S A SCAM
I booked them 6 months in advance for my wedding. I booked 2 videographers and 2 photographers + Photobooth. Two days Read more...
I booked them 6 months in advance for my wedding. I booked 2 videographers and 2 photographers + Photobooth. Two days before my wedding I contacted them again to make sure everything's set. 2 HOURS BEFORE MY WEDDING I CALLED EVERY NUMBER OF THEIRS I HAD NONE OF THEM PICKED UP AND HALF OF THEM DISCONNECTED!!! I HAD NOOO VIDEOGRAPHER OR PHOTOGRAPHER OR PHOTOBOOTH AT MY WEDDING! I CRIED THE ENTIRE NIGHT OF MY WEDDING KNOWING I WON'T HAVE ANY PICTURES OR VIDEOS TO LOOK BACK ON OR TO SHOW MY KIDS. THIS COMPANY RUINED MY WEDDING.. THEY GO OUT AND CONTACT RANDOM COLLEGE STUDENTS TO VIDEO AND PHOTO FOR WEDDINGS FROM WHAT I FOUND OUT. IT'S A SCAM PLEASEEEE TO ANYONE THINKING OF BOOKING THEM PLEASE DON'T LISTEN TO THESE REVIEWS THESE REVIEWS ARE FROM THE LAST OWNER OF THE COMPANY THEY WENT BANKRUPT AND NOW HAVE A NEW OWNER PLEASEEEE DON'T BOOK THIS VENDOR. IT'S A SCAM Read less
Services Used: Photography, Videography
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Eric
Wedding:
6/22/2013
0.0/5.0
Terrible! They didn't show for our event!! It was unreal, cannot even fathom how they didn't show up! Complete fraud! My new wife is devastated we have no film of our event! Thanks for nothing. Do not use this company they are horrible for what they did to us. However they did do something, they took our money. We called and never did they return our call. I am still in shock. We are so disappointed and sad..
Terrible! They didn't show for our event!! It was unreal, cannot even fathom how they didn't show up! Complete fraud! My Read more...
Terrible! They didn't show for our event!! It was unreal, cannot even fathom how they didn't show up! Complete fraud! My new wife is devastated we have no film of our event! Thanks for nothing. Do not use this company they are horrible for what they did to us. However they did do something, they took our money. We called and never did they return our call. I am still in shock. We are so disappointed and sad.. Read less
Services Used: Photography, Videography
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Cece
Wedding:
6/22/2013
0.0/5.0
This company failed to appear at the rehearsal dinner and wedding.. No return calls despite several messages left. They accepted the $250 deposit and provided zero service!!! BUYER BEWARE!!!! The coordinator was Tasha.. There are no words to describe the level of unprofessionalism!!!!
This company failed to appear at the rehearsal dinner and wedding.. No return calls despite several messages left. They Read more...
This company failed to appear at the rehearsal dinner and wedding.. No return calls despite several messages left. They accepted the $250 deposit and provided zero service!!! BUYER BEWARE!!!! The coordinator was Tasha.. There are no words to describe the level of unprofessionalism!!!! Read less
Services Used: Photography, Videography
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Dannette
Wedding:
6/22/2013
0.0/5.0
ALERT: this company was contracted for our sisters wedding and DID NOT SHOW UP!!!!!! Bride's DO NOT TAKE A CHANCE OF RUINING YOUR DAY!!! DO NOT HIRE!!
ALERT: this company was contracted for our sisters wedding and DID NOT SHOW UP!!!!!! Bride's DO NOT TAKE A CHANCE OF Read more...
ALERT: this company was contracted for our sisters wedding and DID NOT SHOW UP!!!!!! Bride's DO NOT TAKE A CHANCE OF RUINING YOUR DAY!!! DO NOT HIRE!! Read less
Services Used: Videography
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Tanya
Wedding:
6/22/2013
0.0/5.0
This vendor was supposed to videotape a wedding for our friends and did not show up. Our friends had a contract with Urbane AND they paid the deposit. Urbane simply did not show up. Urbane does not deserve to be in business and I hope that people think twice before hiring them to provide any services. Our friends still have not heard from them a day later. They haven't even bothered to call with any sort of explanation. This is beyond unacceptable.
This vendor was supposed to videotape a wedding for our friends and did not show up. Our friends had a contract with Read more...
This vendor was supposed to videotape a wedding for our friends and did not show up. Our friends had a contract with Urbane AND they paid the deposit. Urbane simply did not show up. Urbane does not deserve to be in business and I hope that people think twice before hiring them to provide any services. Our friends still have not heard from them a day later. They haven't even bothered to call with any sort of explanation. This is beyond unacceptable. Read less
Services Used: Photography, Videography
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Anonymous
Wedding:
1+ year ago
0.0/5.0
DO NOT HIRE THEM! THEY ARE BANKRUPT AND SCAMMERS! They were very responsive when we first made our inquiries and eventually paid but then, complete silence. I tried following up with them via email a few times (as i had no phone number) and eventually i received an "automated response" (24 hours later...) which said they had gone bankrupt and provided the email address of "new management" but the email address DOES NOT WORK! I AM FURIOUS!

We already paid them $1,100 and now we're scrambling to find a replacement. Fortunately we are still six weeks out but that is a massive dent to our budget.

The reviews on weddingwire when i booked back in march were near-perfect but over the past 2 months there are terrible reviews saying they are no-shows! WHAT A JOKE!!!!!! If you look at the reviews in reverse-order, from lowest rating, you'll see what i mean.
STAY AWAY FROM THEM!
DO NOT HIRE THEM! THEY ARE BANKRUPT AND SCAMMERS! They were very responsive when we first made our inquiries and Read more...
DO NOT HIRE THEM! THEY ARE BANKRUPT AND SCAMMERS! They were very responsive when we first made our inquiries and eventually paid but then, complete silence. I tried following up with them via email a few times (as i had no phone number) and eventually i received an "automated response" (24 hours later...) which said they had gone bankrupt and provided the email address of "new management" but the email address DOES NOT WORK! I AM FURIOUS!

We already paid them $1,100 and now we're scrambling to find a replacement. Fortunately we are still six weeks out but that is a massive dent to our budget.

The reviews on weddingwire when i booked back in march were near-perfect but over the past 2 months there are terrible reviews saying they are no-shows! WHAT A JOKE!!!!!! If you look at the reviews in reverse-order, from lowest rating, you'll see what i mean.
STAY AWAY FROM THEM! Read less
Services Used: Photography
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Anonymous
Wedding:
1+ year ago
0.0/5.0
I was informed by one of the videographers that this company is officially bankrupt. And the company won't return any calls or emails. This is a horrible situation. I now have 22 days to get a new one.
I was informed by one of the videographers that this company is officially bankrupt. And the company won't return any Read more...
I was informed by one of the videographers that this company is officially bankrupt. And the company won't return any calls or emails. This is a horrible situation. I now have 22 days to get a new one. Read less
Services Used: Photography, Videography
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
0.0/5.0
We contracted them for our daughter's wedding and put a large deposit down. While we were lucky the subcontracted videographer showed up after several calls and emails. Took some footage but then a week later he calls to tell me Urbane went out of business and he wasn't paid. I had to pay him again to get the footage and it wasn't complete. I don't even have the ceremony. This all just so emotionally draining and my daughter is so hurt and I can't blame her. IF ANYONE HAS INFORMATION OF CONTACT PLEASE EMAIL ME AT CKJONES@INSIGHTBB.COM
We contracted them for our daughter's wedding and put a large deposit down. While we were lucky the subcontracted Read more...
We contracted them for our daughter's wedding and put a large deposit down. While we were lucky the subcontracted videographer showed up after several calls and emails. Took some footage but then a week later he calls to tell me Urbane went out of business and he wasn't paid. I had to pay him again to get the footage and it wasn't complete. I don't even have the ceremony. This all just so emotionally draining and my daughter is so hurt and I can't blame her. IF ANYONE HAS INFORMATION OF CONTACT PLEASE EMAIL ME AT CKJONES@INSIGHTBB.COM Read less
Services Used: Videography
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Alli
Wedding:
6/8/2013
0.0/5.0
DO NOT USE!! I prepaid and they called one hour before they were supposed to show up and said they weren't coming. Since then I have heard nothing back from them about returning the money I paid. They will not return phone calls or emails and I have had to get my credit card company involved. It is a scam. Do not use them!
DO NOT USE!! I prepaid and they called one hour before they were supposed to show up and said they weren't coming. Since Read more...
DO NOT USE!! I prepaid and they called one hour before they were supposed to show up and said they weren't coming. Since then I have heard nothing back from them about returning the money I paid. They will not return phone calls or emails and I have had to get my credit card company involved. It is a scam. Do not use them! Read less
Services Used: Videography
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