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Urbane Wedding Co.

LOCATION

US
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Photography , Videography

REVIEWS

3.4
out of 5.0
3.4/5.0
3.4/5.0
3.4/5.0
3.4/5.0
3.4/5.0
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Alison
Wedding:
6/22/2013
0.0/5.0
DO NOT USE!!!! As noted in several comments already, this company is a HUGE FRAUD!!! Booked a photographer well in advance and PAID IN FULL. On the day of the wedding, could not get in touch with them. Between wedding planner and several other's efforts, there was NO RESPONSE to multiple calls, e-mails, etc. NO SHOW on the day of the wedding. Managed to get remainder of deposit from PayPal (successful dispute claim) and working with credit card company to refund the remainder... but such a headache. AVOID AT ALL COSTS!!!
DO NOT USE!!!! As noted in several comments already, this company is a HUGE FRAUD!!! Booked a photographer well in advance Read more...
DO NOT USE!!!! As noted in several comments already, this company is a HUGE FRAUD!!! Booked a photographer well in advance and PAID IN FULL. On the day of the wedding, could not get in touch with them. Between wedding planner and several other's efforts, there was NO RESPONSE to multiple calls, e-mails, etc. NO SHOW on the day of the wedding. Managed to get remainder of deposit from PayPal (successful dispute claim) and working with credit card company to refund the remainder... but such a headache. AVOID AT ALL COSTS!!! Read less
Services Used: Photography
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Anonymous
Wedding:
1+ year ago
0.0/5.0
This business is a COMPLETE SCAM!!!! My husband and I have experienced the same as everyone below. We had Tasha and another videographer actually show up to shoot our wedding. It has been 2 months since our wedding and we have not heard from her in over a month. There is a HUGE backstory, but I will spare you for now.

My suggestion: File a police report, file a report with IC3 online and print all emails and means of contact to support your case. We have been researching all afternoon and evening and think they are linked to a new video/photography company in the Valley. Beware!
This business is a COMPLETE SCAM!!!! My husband and I have experienced the same as everyone below. We had Tasha and Read more...
This business is a COMPLETE SCAM!!!! My husband and I have experienced the same as everyone below. We had Tasha and another videographer actually show up to shoot our wedding. It has been 2 months since our wedding and we have not heard from her in over a month. There is a HUGE backstory, but I will spare you for now.

My suggestion: File a police report, file a report with IC3 online and print all emails and means of contact to support your case. We have been researching all afternoon and evening and think they are linked to a new video/photography company in the Valley. Beware! Read less
Services Used: Videography
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Courtney
Wedding:
6/22/2013
0.0/5.0
A good friend of mine hired this company for videography purposes on his special day and placed a deposit. It is devastating to know that this company did not show up to the event, nor contact the customer. Terrible lack of customer service and professionalism. My friend and his wife will forever be missing a video of their wedding day. Do not trust this company in their commitments.
A good friend of mine hired this company for videography purposes on his special day and placed a deposit. It is Read more...
A good friend of mine hired this company for videography purposes on his special day and placed a deposit. It is devastating to know that this company did not show up to the event, nor contact the customer. Terrible lack of customer service and professionalism. My friend and his wife will forever be missing a video of their wedding day. Do not trust this company in their commitments. Read less
Services Used: Photography, Videography
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Rachael
Wedding:
6/22/2013
0.8/5.0
DO NOT USE THEM. THEY SCREWED EVERYONE AND WENT BANKRUPT BUT STILL ACCEPTED CLIENTS.
DO NOT USE THEM. THEY SCREWED EVERYONE AND WENT BANKRUPT BUT STILL ACCEPTED CLIENTS.
DO NOT USE THEM. THEY SCREWED EVERYONE AND WENT BANKRUPT BUT STILL ACCEPTED CLIENTS. Read less
Services Used: Videography
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Veronica
Wedding:
6/22/2013
0.0/5.0
Don't use them or Tie Knot Media. We started our video request with Tie Knot Media based on their Web Site special and they farmed out our business to Urbane Media Group, stating that they worked together as a large overall video business. Our face to face visit was Tasha Anne, client Manager for Tie Knot Media who went over and took down our details and our cashier check deposit whom she had us make out to Urbane Media Group. Whom we got a confirmation from Drake Wallace, Client Manager for Urbane, but never returned my phone calls or emails response. But most importantly did NOT show up to my daughter's wedding this past Saturday. These company just take your money and don't show. Do Not Use Them. Veronica Flores.
Don't use them or Tie Knot Media. We started our video request with Tie Knot Media based on their Web Site special and Read more...
Don't use them or Tie Knot Media. We started our video request with Tie Knot Media based on their Web Site special and they farmed out our business to Urbane Media Group, stating that they worked together as a large overall video business. Our face to face visit was Tasha Anne, client Manager for Tie Knot Media who went over and took down our details and our cashier check deposit whom she had us make out to Urbane Media Group. Whom we got a confirmation from Drake Wallace, Client Manager for Urbane, but never returned my phone calls or emails response. But most importantly did NOT show up to my daughter's wedding this past Saturday. These company just take your money and don't show. Do Not Use Them. Veronica Flores. Read less
Services Used: Videography
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Agatha
Wedding:
6/22/2013
0.0/5.0
I got screwed with this company!! Couldn\'t get a hold of them 1 week before my wedding!! I contacted paypal and my credit company and I can\'t get my $500 deposit back that I made in December of 2012 \"because its been more than 45 days\". I don\'t even know where to go from here.....any ideas? I WANT MY MONEY BACK!!!!!!!!
I got screwed with this company!! Couldn\'t get a hold of them 1 week before my wedding!! I contacted paypal and my credit Read more...
I got screwed with this company!! Couldn\'t get a hold of them 1 week before my wedding!! I contacted paypal and my credit company and I can\'t get my $500 deposit back that I made in December of 2012 \"because its been more than 45 days\". I don\'t even know where to go from here.....any ideas? I WANT MY MONEY BACK!!!!!!!! Read less
Services Used: Videography
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Anonymous
Wedding:
1+ year ago
0.0/5.0
DO NOT HIRE THEM! THEY ARE BANKRUPT AND SCAMMERS! They were very responsive when we first made our inquiries and eventually paid but then, complete silence. I tried following up with them via email a few times (as i had no phone number) and eventually i received an "automated response" (24 hours later...) which said they had gone bankrupt and provided the email address of "new management" but the email address DOES NOT WORK! I AM FURIOUS!

We already paid them $1,100 and now we're scrambling to find a replacement. Fortunately we are still six weeks out but that is a massive dent to our budget.

The reviews on weddingwire when i booked back in march were near-perfect but over the past 2 months there are terrible reviews saying they are no-shows! WHAT A JOKE!!!!!! If you look at the reviews in reverse-order, from lowest rating, you'll see what i mean.
STAY AWAY FROM THEM!
DO NOT HIRE THEM! THEY ARE BANKRUPT AND SCAMMERS! They were very responsive when we first made our inquiries and Read more...
DO NOT HIRE THEM! THEY ARE BANKRUPT AND SCAMMERS! They were very responsive when we first made our inquiries and eventually paid but then, complete silence. I tried following up with them via email a few times (as i had no phone number) and eventually i received an "automated response" (24 hours later...) which said they had gone bankrupt and provided the email address of "new management" but the email address DOES NOT WORK! I AM FURIOUS!

We already paid them $1,100 and now we're scrambling to find a replacement. Fortunately we are still six weeks out but that is a massive dent to our budget.

The reviews on weddingwire when i booked back in march were near-perfect but over the past 2 months there are terrible reviews saying they are no-shows! WHAT A JOKE!!!!!! If you look at the reviews in reverse-order, from lowest rating, you'll see what i mean.
STAY AWAY FROM THEM! Read less
Services Used: Photography
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Anonymous
Wedding:
1+ year ago
0.0/5.0
I was informed by one of the videographers that this company is officially bankrupt. And the company won't return any calls or emails. This is a horrible situation. I now have 22 days to get a new one.
I was informed by one of the videographers that this company is officially bankrupt. And the company won't return any Read more...
I was informed by one of the videographers that this company is officially bankrupt. And the company won't return any calls or emails. This is a horrible situation. I now have 22 days to get a new one. Read less
Services Used: Photography, Videography
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Anonymous
Wedding:
1+ year ago
0.0/5.0
We contracted them for our daughter's wedding and put a large deposit down. While we were lucky the subcontracted videographer showed up after several calls and emails. Took some footage but then a week later he calls to tell me Urbane went out of business and he wasn't paid. I had to pay him again to get the footage and it wasn't complete. I don't even have the ceremony. This all just so emotionally draining and my daughter is so hurt and I can't blame her. IF ANYONE HAS INFORMATION OF CONTACT PLEASE EMAIL ME AT CKJONES@INSIGHTBB.COM
We contracted them for our daughter's wedding and put a large deposit down. While we were lucky the subcontracted Read more...
We contracted them for our daughter's wedding and put a large deposit down. While we were lucky the subcontracted videographer showed up after several calls and emails. Took some footage but then a week later he calls to tell me Urbane went out of business and he wasn't paid. I had to pay him again to get the footage and it wasn't complete. I don't even have the ceremony. This all just so emotionally draining and my daughter is so hurt and I can't blame her. IF ANYONE HAS INFORMATION OF CONTACT PLEASE EMAIL ME AT CKJONES@INSIGHTBB.COM Read less
Services Used: Videography
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alysha
Wedding:
6/8/2013
0.5/5.0
We spoke to Chris from Urbane soo many times before booking. He had great communication and worked with our budget. We even referred some friends who also booked. We paid the deposit and got a email confirmation for 3 videograhers. A few days before my wedding we emailed the client manager and asked why no videographers had contacted us. They gave us our lead shooters info. We called him and he said he was not taking weddings from Urbane anymore because they were fraudulent. We blew them up on email and phone NOTHING! We found out they were posting craigslist ads about our wedding to try and get videographers at midnight before our wedding!!! so only one videographer showed up (answered the craigslist ad) but said we might have to pay him to get the footage if urbane didnt pay him since he had never heard of them. This is 5 days later and despite a million phone calls and emails to them, no one has responded! Im disputing the charges right now! Way to make me loose out on memories of the best night of my life URBANE!!

-our friends used them a few weeks before us and their videographers left early and they were dissapointed with the results but at least urbane was working with them to give them a discount. They messed up so bad with our wedding they wont even call us back!
We spoke to Chris from Urbane soo many times before booking. He had great communication and worked with our budget. We Read more...
We spoke to Chris from Urbane soo many times before booking. He had great communication and worked with our budget. We even referred some friends who also booked. We paid the deposit and got a email confirmation for 3 videograhers. A few days before my wedding we emailed the client manager and asked why no videographers had contacted us. They gave us our lead shooters info. We called him and he said he was not taking weddings from Urbane anymore because they were fraudulent. We blew them up on email and phone NOTHING! We found out they were posting craigslist ads about our wedding to try and get videographers at midnight before our wedding!!! so only one videographer showed up (answered the craigslist ad) but said we might have to pay him to get the footage if urbane didnt pay him since he had never heard of them. This is 5 days later and despite a million phone calls and emails to them, no one has responded! Im disputing the charges right now! Way to make me loose out on memories of the best night of my life URBANE!!

-our friends used them a few weeks before us and their videographers left early and they were dissapointed with the results but at least urbane was working with them to give them a discount. They messed up so bad with our wedding they wont even call us back! Read less
Services Used: Videography
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